Bought a car From Kia Appleton about a month ago, and could not be happier! Adam help me with my purchase and made the whole process very smooth. I was able to complete everything online, e-sign, and they even delivered the car to me that night. They made it very easy and would recommend them!

Absolutely loved my experience with Bergstrom Kia of Appleton. Hue Yang was outstanding and a pleasure to work with. He explained many things and features about the vehicle we purchased and was very informative. I traveled over two hours to purchase a used Kia and was not disappointed one bit. The car is used but is in amazing shape. Thank you for such wonderful service! Definitely recommend!

Sales advisor, Hue Vang, did an outstanding job explaining things about the vehicle and working through the purchasing process.

Still trying to solve issues created by this car purchase. In addition to the initial problems, I purchased a Zurich Maintenance package for Saturday service which they no longer offer. Filled out a form for a refund on that and still waiting for answers. Certainly not worth the drive to by from this dealership.Kia Finance is the worst! This is my third Kia and first and last time I will finance through Kia Finance. The customer service is terrible and they are not looking to solve issues. According to the representative, they have so many faxes it might take 7 days for them to update the mis-information on my account. The previous three representatives said I should create my account (financial one with them!) using the incorrectly entered information. Still shaking my head.

Mo and the general manager and the rest of the sales team were wonderful!! We drove from joplin Missouri all the way to appleton wisconsin which was about an 11 hour drive to pick up our beautiful kia cadenza! The car is exactly what they said it would be very clean and runs great. The purchase was easy and quick Mo even went and bought us lunch while we waited on the paperwork! I would highly recommend MO and all the other sales team you wont be disappointed!! Several of them made it a point to come up to us to thank us for choosing them and made us feel very welcome! The last car we bought was from carvana cause we didnt want to deal with a dealership but they made our decision this time worth going to a dealership and we will purchase from them again!! Thanks again Mo and the rest of the team!!

The team there make you feel like your at home they are always caring they help you out on trying to fine everything your look at in a car and that fits your budget. I would recommend this place they never try to pressure you on buying a car like other dealership they make sure you get the best deals!

The detailers are amazing. Cars look amazing:)

I really needed a car. I have prosthetics and cant walk far. They approved me at 20 percent. So I paid $500 down to hold car. They took 2 weeks to give down payment back. Sales lady way to pushing!! Oh, supposed to take 10 days for down payment to come back. Asd

I am blown away by how amazing this dealership is. Stacey is absolutely the best! We were set on another vehicle at a different dealership, but Staceys awesome personality got me to give it a second thought. The next day I literally sat in my pool getting the deal done via text. I got a deal on my new car and they gave me more for my trade in than anyone else. The next day, they delivered my new car right to my house!! I would have never even considered buying from a dealership almost 3 hours away, but moving forward, we will only buy cars from there!!

Up front pricing and good service.

Adam and Garrett were great! Keep up the good work! Worth the extra travel time!

Great service department! Special thanks from Fredericksburg VA to Andy who took time out of his busy schedule to keep me up to date on my sons vehicle repair. #proudtobeacoastguardmom

The customer service was great and everyone there was super kind. Adam W was the salesman that helped us out. I highly recommend him when thinking of buying/leasing a Kia from this place.

Stacy did an amazing job & is an asset to the dealership. Unfortunately the deal did not work out, to no fault of hers. I would call her again for any future needs.

Bergstrom Kia Appleton really has first rate customer service!! Adam Wunderlich was absolutely fantastic from start to finish. Very good at explaining all the details and responding in a very timely manner to my questions. I drove two hours to get to the dealership and it was so worth it. I received the same level at this Kia dealership as I have from Infiniti. Adam was really first rate with his customer service! Give him a call, you won’t be disappointed!! I love my Kia Stinger!!

My initial review would have been 1 star because Kirk was horrible to deal with. He went on and on about how much money he was making, made us wait 30 min because he ditched us at his desk to wander around the lot and start selling a car to someone else, and brought us the wrong car to test drive. Thank God we talked to Stacey shes fantastic and I will definitely work with her in the future. Always have a great experience at Bergstroms but holy smokes Id ditch Kirk he leaves a bad taste in your mouth and gives the dealership a bad name.

I’ve had one best experience overall with Bergstrom Kia- Appleton! I recently got into my first big car accident and unfortunately, my car got totaled. Having to purchase a new vehicle so sudden was definitely unexpected and devastating. Everyone was so welcoming and helpful, most especially Mo, my sales agent. He made me feel at ease and assured me everything will be ok. He provided me with all my options, and listened to all my needs. Please, if you are in the market for new or used vehicle, please come here and ask for Mo!

Great people who will work with ya highly suggest checking it out very nice clean place!

Great dealship! They dont presser you or try to con you into extra services that you dont need, they let me test drive as many cars as I wanted. They made sure I was comfortable with my purchase before I signed. I cant recommend enough. Ask for Adam Wunderlich, he was my dealer and will be for my next vehicle as well.

In and out with our new Sportage in under 3 hrs, and we brought in a trade. Pleasant place

Great sales people Cory Bartel the best

Went in for maintenance on Saturday 3/13/21,dealt with Joe Debruin and could not have asked for a nicer service advisor. From start to finish he was friendly, kind, helpful and all around a pleasure to work with. I have to go back in the future to get something replaced and I hope I can work with him again! Lobby and waiting area were clean.

Went for oil change on sons car fast friendly service. Plus free coffee while I waited.

This purchase was a VERY long process for us. Adam did a wonderful job keeping in touch with us and making sure we got everything we wanted in our new vehicle without having to sacrifice.

Friendly knowledge staff. Clean and warm showroom. Would definitely buy a vehicle here again.

Just bought a Kia Optima from Hue....great people......great experience...love the car...

The staff at Bergstrom Kia, especially Hue and Branden, were very professional and helpful with my buying process. Test driving was super smooth and when the car I bought had a few overlooked issues they quickly helped me rectify the situation. Very reliable and professional!

Great people to work with. Nicole at the front desk is awesome.

A very pleasant experience. Everyone there is super nice and patient.

We were very satisfied with our vehicle purchase at Bergstrom Kia Appleton. Adam W was very professional, personable, and great with our kids! Thanks again Adam!

Courteous and quick service provided by Joe DeBruin. Updates as the service work progresses and a complete explanation of what work was done on the vehicle. Thanks, Joe!

Good salespeople here

Like many dealerships, place is full of shiny faced snakes that will say anything.Go anywhere else!

Service team, lead by Tim Lewellyn, is always on point whenever I need work done. Service is completed correctly and in a timely manner. And, the free car wash and vacuum, really is the icing on the cake!!

I have been working with Austin and his team in the parts department for several years. There is a Kia store just a few miles from my shop, and they are no comparison to outstanding staff at Bergstrom Kia. The Bergstrom store is over 90 miles from here, and I get better service from them than I can get from down the road.Austin is extremely prompt and professional in how he conducts business. He always returns phone calls, and does an exceptional job at ensuring I can get my customer back on the road. Not only does he do a great job getting the right parts, in a timely fashion....the pricing of the parts is better than the local Kia dealer.I wish that every dealership had parts personnel who are as committed to customer service, customer satisfaction, and doing the right thing every time. There is no other place I would even consider buying Kia parts from.

Treated very well in the vehicle maintenance area. Rest area has Wi-Fi and several spots to charge your phone battery. Quiet and clean. No complaints.

Kirk did a great job explaining everything. He currently is looking for a used Sedona for me.

Had to have some work done on our Sportage. Staff was friendly and professional and following Covid safety protocols.

Wouldnt even get someone out of a meeting to help us look at a car. When someone finally did he blew us off after going us the key and wasnt around to talk to when we returned with the car. Worst service anywhere. Not what I expect from Bergstrom.

Went in for routine maintenance. The work was completed quickly and the staff was courteous, friendly, and professional.Coffee was fantastic. The waiting area was clean and well kept.The only thing that could be improved would be to have more comfortable chairs in the waiting area. The couches are comfortable, but difficult to get out of for people with disabilities because of lower height.Otherwise, the service was excellent.

This was a fantastic experience ! My daughter got her first new car and it was so simple and straight forward. She test drove this past Saturday and she picked it up today. Really friendly and down to earth salesperson and the woman in the finance department was very nice and really thorough. It wasnt like buying a car it literally was like the beginning of a good relationship.

The waiting area for the kids is great for entertaining them, the snack station is great for children & adults & I always get satisfactory service when Im here 😀

I absolutely love this dealership and I will definitely be buying all my vehicles from here. I worked with Nicole and she was wonderful. I got the exact vehicle I wanted and the exact color. The dealership is very clean my children had some cookies and a pop while they waited for us to get the paperwork done. Everyone is very friendly and very friendly to my children. I would highly recommend this dealership to everyone. Stephanie also took working very hard to get me the price range I needed.

Very friendly as service.

Good, reliable service

Wanted to charge $200 for a $15 part. WHAT. But hey. Free car wash. I guess?

Friendly and efficient with market relative prices.

Very friendly service! Mo was amazing! I came in to test drive a vehicle. It was raining and he offered to go get the vehicle and bring it inside for me.

I worked with Mo to figure out the next vehicle to lease and I would highly reccomend him! Very polite and incredibly helpful through the entire process. Will definitely work with him again in the future!

Nicole works really well and has all the answers that you would need for the vehicle that youre looking for. She is also really nice and works well with everyone.

Well I just bought my new 2019 Kia Optima ex from Kia. And they were excellent help. Jordan Leagjeld is the man to go to if you ever want any car. That’s my to go man for any cars. Thanks a lot for the excellent help. I love my new car thanks bro

They dont check your oil before they change it. Caused family of 4 to buy a new vehicle. Kia Bergstrom should have owned their incompetence and at least give a quiet deal to this family on their new vehicle. I gave three opportunities very nicely to do so. They couldnt find any way to help out at all. I took my 19k to another dealer and bought another brand. They could have tried. All I got was a thank you for being so calm and not being a crazy nuts customer. Just for the record it was the right thing to do but didnt get me a thing there. Choose wisely.

The staff is always friendly and they always do a good job! Some things are really good deals but other small things can be very pricey!

Very professional and I felt safe 🙏

Thanks Moe for helping us get into a new car. Your professionalism was top notch... through every detail.

I have bought a couple cars from Kia now, and will continue to do so as they have excellent customer service and employees who genuinely care. I buy all cars through Peter, I think he goes by Pete, who is an excellent car salesman and very knowledgeable.

We had a great experience with our salesman Shawn. He was great. He was new, only had two weeks under his belt. He made a few mistakes that we overlooked. One being that he had us under the impression that we were leasing a car. We were not leasing since we were looking at used cars. The second mistake being that he totally overlooked that we asked to finance through our credit union. The finance guy Eric was a bully through and through. My girlfriend and I are 21 years old but by no means are we foolish or uneducated. I am fairly educated on cars and it is not our first time around purchasing a vehicle. Eric treated us like scum. He acted like we knew nothing. He scolded us as if he was our parent. All he wanted was a sale at the end of February. There is no reason that just because I am 21 years old I should be treated like a 5 year old. I have probably seen and done more in my 21 years of life than he has in all of his years of life. Just because I am a woman doesnt mean he can be a bully to my girlfriend and I. If I had a man there with me would he have treated me the same? Bergstrom should consider themselves very lucky that everyone else at the Bergstrom Kia location treated us nicely or I would report this to Better Business Bureau. This could be seen as discrimination on the basis of age, gender, and sexual orientation, all of which could RUIN a business. This is not acceptable and could lose your business a lot of existing and future customers. As for the actual location of the dealership, we found it very welcoming and aesthetically pleasing. We enjoyed the comfort level of the facility as well as the entertainment. The music was great, the snacks and drinks were great. We were overall happy with our experience and our new vehicle if it hadnt been for our experience with the finance guy.

I am not a woman given over to the excitement of automobile shopping, but J.P. Reed made this experience most excellent. Bergstrom has taken out the haggle and its all up front and no hassle, everyone is friendly and helpful and I couldnt recommend them enough. And now I have Soul.

Very friendly service dept. I like that they are thorough and make sure all recalls or service is performed right away. The car wash is always a nice bonus too! If your car is still under warranty, I highly recommend Bergstrom!

Service was excellent. We got a new car within a few short hours and the refreshments were really good. Definitely a good place to go for a car (especially of the Kia assortment.)

Great service

Misquoted service time on several occasions. Today was the second time waiting over 80min for a simple oil change.*reply to response. There was no work completed on the recall, no diagnostic. When making the appt I specifically asked for diagnostic because the vehicle is close to 100,000 miles. I was assured that could be done in 2hrs with an oil change. In addition, we were never given any information on the recalls or what to expect for when we do get work done on that. I will say we are always happy with the work done but the communication is lacking.

Very great place to buy a a vehicle

Service Manager Joe is always outstanding with service.

I bought a Kia, just not from here. The manager at the time (dont know if hes still there) made the two day process of test driving and negotiating such a terrible experience that my wife ended up in tears, and we were looking to buy a car for me! I give this place an extra star only because the service center is closer to me than the dealership I actually bought my car from, and the amenities offered to you while you sit there for an hour and a half waiting for a simple oil change are better than just sitting alone with your phone and no cookies or drinks. They offer charging stations for you devices at least.

Bergstrom is a great place for all your newer car and warranty work. They cater to their guests and has a great lounge with fresh delicious coffee, other drinks, and cookies while you wait.

Fast service, answered my questions quickly. Friendly people, very easy to work with. Highly recommended.

This should be a zero star review. The experience I had with the service Dept. Was horrible!!!! Had a warranty issue with the Kia Forte and it took over two weeks for them to diagnose the problem. In total it took 96 days yes I said 96 to get it fixed and When I picked it up the remote starter doesnt work. This place is a joke at best!!!! I am sure I will be having more issues with their repair and it WILL be going to Dorsh in Green bay to be fixed right. Bergstrom is horrible and will never be back!!!!!!

Like my van but that was probably the worst experience I had purchasing a vehicle. During the sale all the salesman could talk about was keeping my word on coming back to make the purchase. He on the other hand had a difficult time deliverying on my expectation of heated seats that he promised. Then when he messed up on the heated seats he tried to make up for it with a gas card and oil changes. Said he mailed them and I never saw them. Told me he would get me some other ones and three weeks later I still haven’t heard from him. I was worried about working with Bergstrom from the get go and their salesman confirmed it for me. I won’t buy from them again.UPDATE: Since this post managers have really done a great job to make everything right. Tom reached out over the phone and Gary took the time to listen and make sure that the Bergstrom dealership would remedy any problems we had. We appreciate their time.

I have consistently had poor service at Bergstrom. I avoid all the locations when I can. Too bad as they he is the big player in the Fox Valley.

I usually bring my kia into another repair/dealer but I decided that I would take it to the Bergstrom Kia in Appleton. I also mentioned I had a noise that sounded like the front end. Jennifer and Julie ( I hope that is right ) the mechanic were great. Julie checked everything out for me, Jennifer kept me up to date on what was going on and in the end really made me feel like I mattered at a customer at this dealership and it is really nice taking my car to people who know the brand. Thank you ladies!

We purchased our newest Kia Sorento and Wyatt was a huge help and great to work with!! We will continue to buy here in the future!

Amazing Company, Amazing Team. Hands down best car buying experience I have had in the last 7 years. Nicole in sales is absolutely amazing. Communication is 100% with her, nothing to hide. She explained it all upfront no shenanigans we knew what we were buying cost all upfront. She was so amazing, sent my sister in law day after to buy her own 2020 Kia from Nicole because it was a breeze!!! We have purchased from bergstrom many times in the past, made the mistake to leave for another dealer and oh did we regret that and came right back to bergstrom for some honest car sales and prices. No hidden fees and they are so friendly and not pushy. We learnt they have open prices, which they explained right away how it works. This was a relief knowing I wasn’t going to be pushed into purchasing something pricer for their benefit. 10/10 recommend them to anyone looking for a new ride!

Service center was ready at our appointment time. Service was as expected and finished promptly. Cookies and beverage were nice while we waited. Fyi they are pet friendly.

Great service and fast correction to my issue. Joe was super helpful and able to get my apt in that day for a brake light outage on my Kia soul. 5/5.

About 2 hours and 10 minutes for an oil change and a minor software update. Last time I think it was about 90 minutes for an oil change too... Ill add a star on here every time from now on if you guys keep it under 90 minutes. Holy guacamole.

I recently went to Bergstrom Kia of Appleton to lease a vehicle and walked away with so much more than a great vehicle. Cory helped me find a vehicle within my budget that met my traveling needs. The staff was friendly and extremely helpful. I was able to take my time to shop the market without being pushed. Most importantly I didnt feel like they were just trying to make a sale but were actually trying to help me find a vehicle that fit me and my lifestyle. I was so happy when they offered to go through my paperwork with me as well as give me an honest list of pros and cons (which you dont get too often even when you ask). I recommend this specific location because of the amazing customer service, the staff here went above and beyond my expectations and I couldnt be happier!

I highly don’t recommend! Bergstrom informed me the car was safe after they “inspected it” and it wasn’t. The front struts have failed and the coil spring cut the tire. All I did when the car got back home, was remove the tire, and there was the spring hanging off the collapsed strut. Needless to say, I had a local ASE certified mechanic diagnose and repair the problem. You may ask why didn’t I call the service manager? I did and never heard a word. I went as far as putting a review on their Facebook page a week ago and was told they will get in touch with me ASAP. Well, I am still waiting.

JP Reed and Charles Williams made purchasing our car last week a seamless, hassle-free experience. Great people to work with!

I began shopping for a Kia Stinger in Chicagoland, because of the lower advertised prices. (Please note: The Chicagoland dealers will not sell the vehicles for the advertised prices) The experience was so frustrating I almost decided not to buy a Kia and to drive my BMW for another year or two. Then I shopped closer to home, at Bergstom Kia Appleton.What a pleasure. Such a professional staff and facility. A match to the BMW dealers I have visited in the past. I was served by salesman Jon Reed. A young gentleman. Knowledgeable, pleasant, attentive. I would be proud to have a son like him. Wisconsin is honored to have a business and people like this.

Ive always loved coming to bergstrom. They are very accommodating and have all around great customer service. I recently came in looking for a vehicle that met my requirements and, NICOLE GALARNO, at the Bergstrom Kia location helped me find the perfect vehicle for my needs. I loved that she was able to answer every question I had about each vehicle and that I didnt feel like I was being haggled to buy anything. It was refreshing to not get the usual sales pitch that makes me feel pressured, but actually felt more like I was buying a car from a friend. Im now a proud owner of a toyota rav4 and love it! Thanks Nicole!

I can not rate the experience I had because there are no Minus stars. I had the worst experience with the arrogant salesman there. He is tall and gray( dont remember if he told me his name. and I felt like he dislike waiting on women. I told him I sold cars a few years ago and stated what I wanted and when he asked me right away if I had a co-signer or $5000 to put down he did not think he could help me. He did not offer me a test drive, let me in any of the cars or even say lets just run the numbers to see if there is anything we can do to get you into a car, even if not the one I wanted. I was there because they sent me a letter wanting my Kia. I would rather drive my current Kia til it cant move then buy a car from Bergstrom Kia.I know that they ask questions to help them figure if they can do anything but the way he asked and kept looking at my son I felt like he would have rather be dealing with him than me. He kept tell me about a women he helped earlier with a co-signer and a big chunk down. He continue to ask about any way you can get a co-signer and more money down. He made me feel horrible about myself and and made me realize why car salesmen are called low life snakes.

Great service. Very nice staff. Very accommodating shuttle service. Bergstrom just gets how to treat customers.

Always great service! Thanks Joe 🙂

Great service free cookies n water or soda

Great customer service

Very nice dealership and friendly staff.

Absolutely terrible trying to get an appointment here to get a simple service done. I Lived in Milwaukee and Racine prior to this, and NEVER had an issue getting into those kia dealerships with only a day or two wait at the absolute max, usually able to get in by days end the day you call. This place however, every time I have tried getting in here, its a minimum 1 and a half weeks wait. I cant speak for their actual service yet because thus far its been impossible for me to get in without booking 2 months in advance. if there was another option in the area to use my prepaid service vouchers from my Milwaukee dealer, id never go here.

Wonderful vehicle service and great customer service from all the folks here!

Thanks for friendly and helpful service. Plan on coming back worth the drive.

They always do me right. Never had a problem. They damaged two of my snow tires and bought me new ones right away.

They have great customer service.

Great environment with friendly people !!!

Large selection. Treat you like a guest. Friendly salespeople.

We came down to Appleton to ask a question about our lease on the 2015 Sorento which was about to expire. Cory answered all of our questions, showed us some options, took us on a test drive of the new 2017, improved Sorento, and--long story short--within five hours we drove back home in a new vehicle! The vehicle is great, the salesman was informative without being pushy, and it was a great experience. We are pleased that we took the time to drive down to Appleton for our fourth Sorento.

Probably one of the worst dealerships to go to in a 30 mile radius. Pushiest salesmen, treat you like you know nothing about cars, and liars. When you ask if there is anything wrong with the cars they say of course not, even as you see broken vent handles, burn holes, broken hazards button, dent on front bumper, and deep scratches/gouges on hood. Not worth anyones time.

Had a 2004 Sorento, then 2012 optima and had no real problems with either vehicle. Traded the 12 in on a 2015 optima and not happy. The wind noise is horrible. I turn the radio up loud and the noise is still irritating. Told the salesman on a trip back over there and he told me I was just going to have to learn to live with it. Wish I would have just kept the 12. Pretty sure this wil be the last KIA I will own.

The service department will try to cheat you into unnecessary, costly repairs... crooks...

Great customer service and work completed in a timely manner!

Super store my bestie bought her new car here