Thank you Suburban Cadillac for the amazing job you did on my Dodge Ram! It was in for vandalism damage and a broken window. First the BodyShop Manager, Patrick was so kind and helpful, my insurance company wanted me to download an application, take all kinds of pictures for them to do an appraisal. I was stressed and uncomfortable with the process. Patrick took on that task and left me worry free. That in itself was priceless.Patrick keep me advised of the process and when I went to pick it up, I could not believe my eyes! The repairs to the door and interior were impeccable! Patrick and his crew truly have an eye for detail! Thank you again, you have earn a new customer for life !

Stay Away from this Dealership especially Gagik Vartanyan.a bunch of low class crooks. My biggest mistake was not getting stuff in writing, the car i bought was promised to have apple car play. Gagik confirmed it through texts and when i got it. it didnt have the care play. he agreed to pay to to get it installed and then started avoiding me. 5 months later, hes just toying with me.please please for the sake for your sanity avoid this man Gagik at the dealership.hes a high level crook

Great experience!!! I was impressed with both Gagik and Mark Brown. They provided lots of information, let me take my time test driving, and provided a great customer experience. Very fair pricing too!

Tried to call and all i get is if you know your partys number please dial it now. After several tries,i called another Cadillac dealer and was talked to by a real person.

Great experience in helping my daughter purchase her first car. Sales team was very personable. Highly recommend!

Its always great coming out here. Service is prompt and precise, and the staff always go above and beyond. I can always get right in for my service needs and feel very comfortable with the quality of work performed; even if its just something as basic as an oil change. Thanks guys.

Wanted to rate this dealership highly because the sales person was very good and got us into a vehicle the day we were there. However, it is been over 45 days, and I cannot get a title that is cleared. The one they gave me shows a lean I have attempted to get a lien release and new title but cannot get 1. I am about ready to return the vehicle and ask for all of my money back. I am not getting any returns for my phone calls either. I would seriously consider not using this dealership.

On hold for more than 25 minutes to schedule a repair. Then had a frustrating conversation with a condescending service rep. Not going to bother taking the car in to them. Found a local family owned shop to do the work. Turned out for the best I suppose!

If I had the option to rate it 10 stars, I would! Our rep Mina Boles did everything he could (worked day and night) to get our issue solved. GM customer service couldnt do anything for me and he still made sure to find a solution. He actually did way more than GM did. Mina went above and beyond. I cant say thank you enough!!! Im very happy and excited for my new truck!!

Found a vehicle listed online, called for info and told its available but they are waiting on the title to sell it. Took a trip out to see it the same day in lot and couldnt locate it.. Received a call later the same day and told it was sold... Lost confidence in any transaction with this company.

I received exceptional service at Suburban Cadillac of Ann Arbor, Michigan. The service representative was knowledgeable and courteous. The service time estimate was accurate and all of the work was completed. I would recommend this dealership to family and friends.

I recently bought a Cadillac escalade 2016 from this dealership, there is a couple things that i would like to mention is that the sales guy his name is Devon went through the paper works. I told him to write the title under my new address and surprisingly i get the title with my old address on it. Second he said that he was looking for the 2nd spare key for the Suv and after i got the Suv he never mentioned anything about not finding the 2nd key. I don’t live around Ann Arbor so it’s hard for me to stop by there if i wanted. I keep calling the dealer back and ask for the guy who sold it to me and it always forward me to his voicemail and i do leave him a recorded message but he never calls back. Avoid this dealer !!I was not fully satisfied with my experience with them.

Always meet your needs and exceeds their service extraordinary wouldnt go anywhere else great people.

Lance Lanway, service consultant at Suburban Cadillac Chevrolet in Ann Arbor is my advisor, as he has earned my trust for handling my vehicles service. He works with his service team to identify the repair that is required, and then reports back to me with his recommendation. He updates me during the service and goes to great effort to earn my complete satisfaction. Lance cares and he is a 10 out of 10.Greg Garwood

I have had my Cadillac served in this shop since 2013, and they used to have a very friendly and helpful female manager who genuinely cares about customers and their experiences. The current one is totally different and unfriendly. He shows no sympathy to the customers experience. I have my current ATS for four years. Here is my most recent experience, in detail. Since early this year, I saw a minor air leaking problem with my right rear tire for a few months. It dropped about 4-5 psi per month. After 1+ months, I had to pump some air in and then it dropped slowly again. It became more evident during Pandemic when I stayed at home most time and the car just sits in the garage. Its a hassle. So during the regular maintenance two weeks ago, I asked them to check the tire out. They told me that the tire needs to be replaced, so I spent $200+ on a new tire. Then the nightmare comes. The new tire dropped three psi over a single weekend, while other tires pressure did not drop at all (so weather cannot be a reason; otherwise, all should be dropped). I thought they might not replace the tire correctly, so I made an appointment and drove back to ask them. They assured me it was a new tire and nothing to worry about. I pumped every tire to 38 psi precisely on the way back home. After another weekend, when I started the car this morning in my garage, all the three old tires have a read of 37 psi, but the new tire read only 34 psi! I made another appointment right away. To my great disappointment, they still claim this is normal and nothing to be worried about. They blame everything on weather and meter uncertainty. The manager was adamant that Cadillacs tire pressure reading can be easily off +/- 4 psi. I measured the tire pressure as instructed in the manual, in the cold shaded area and before any driving. I measured them with ATS own sensor and a meter. The readings were the same. So it is not a wrong reading. They did not listen to my reasoning. I looked at the tire reading on my dashboard a lot over the years, so I know how each sensor behaves at rest and on driving. I am very disappointed by this overall experience. It wastes me three drives to the dealership in two weeks, for a problem that likely can be solved at another car service place in one hour or less. What upsets me most is the attitudes of the manager and the associate. They insists that a drop from 38 to 37 psi and a drop from 38 to 34 psi both are normal and should not worry. But then when I asked him what I should do if the new tire drops another 4 psi over the weekend sitting in my garage, he said (paraphrased) you just pump some air to it. They seem totally fine for me to spend $200 on a tire and still have to worry about the tire pressure week by week. They show no sympathy and caring for customers.

Mina is one of the best sales agent I’ve worked with when choosing my vehicles. Time and time again he shows up when he is needed and always helps find the perfect vehicle for me. I can’t stress enough how valuable he is to the vehicle buying process and I hope he is appreciated by fellow staff at the dealership. Thanks for going the extra mile!

Unfortunately we drove 2.5hrs to look at a clean suv, got there and it had bubbling rust in several spots. Staff was friendly though.Definitely was this location, Erin helped at first and Mark (her manager) is who we mostly spoke with.It was the 2010 Cadillac escalade, and it does have rust in multiple spots.Also the sister lot has a 30k suburban we looked there after leaving this location.

Our sales guy Mina was very professional and easy to work with. He went above and beyond to find us a car. He was easy to get a hold of and quick to answer back. He was not a pushy sales guy would definitely recommend!!

Angus is one the nicest, most professional service advisors. Top notch service.

Ecstatic with everything the dealer has done. 100% would recommend Devon to be your salesman as he has gone out of his way numerous times to take care of me. Thank you guys!

We arrived at the used car dealership on a Friday after calling to verify the car was still for sale.We waited 20 min for the sales person to go to the other lot only to be told it was not ready to be seen. So we returned on Saturday afternoon. The sales person called to tell us it was ready this time. He still had to go get it and arrived with it as we arrived at the dealership. It was filthy! We drove an hour each way each day to see the car. We dont mind a drive to see something we may want to buy but would appreciate telling us up front what is happening.Once the car was available we drove and decided to purchase it. Anyway, the dealer closes at 4pm and we agreed to buy the car at 3:30pm. We asked to leave a deposit and then pick it up on Monday. Rudely were told it had to be paid for right then and insurance for the vehicle provided right then. (never in our years of buying cars were we not able to leave a deposit) Tha manager mentioned something about Covid??? Our bank was closed as was our car insurance company. The vehicle still needed to be detailed. Tell me they could have a full $195 detail done on the car before 4 pm. So it was ok for them to not have the car ready (meaning we would have to return Monday) but not for us to leave a deposit and return on Monday? We wanted to buy but they didnt want to sell. The business manager even pulled the, speaking to the salesman, call your other customer and let them know the vehicle is ready. Dont go unless you have a bunch of cash on you or you dont want to leave without the vehicle you want to purchase. I notice it remains for sale.....

Had such a great experience here with the help of Mina Bolos!! He was able to pre-order the 2021 Escalade for me and kept me updated and informed throughout the whole process. Highly recommend asking for Mina if you are looking to get a new car, the communication is great and that helps a lot while going through getting a new car! Will be referring all my friends to him!

Very positive experience. the dealership was very accommodating to my needs.

I went to get a used cargo van and the rear brakes were grinding. When I talked to a manager named Scott. He tried to convince me that grinding brakes was normal and that I didnt know what I was talking about. He suggested that I take it to another mechanic if I wanted and they will tell me the same thing. Very rude. And Scott went on to tell me that I was wrong and he didnt care whether I purchase the vehicle or not. I was shocked at his customer service skills. I am a business owner myself and have owned my business for over 15 years and have never spoken to a customer like that. Scott definitely could use some training in treating customers with respect. It doesnt matter if a customer spends $500 or $50,000. Treat your customers with respect. Your customers are your most important asset.

I am COMPLETELY satisfied with my interactions with Everyone I had dealings with at SCofAA!!! I will continue to bring my car here for future needs. Very Satisfied Customer!!

Excellent customer service. My sales rep Mina did a phenomenal job.He got me everything I was looking for in my new Cadillac truck. He did it all without the back-and-forth haggling.He even had the truck delivered to my work and had me sign the lease at my office. What a great customer experience keep up the good job guys.

Tyson was a very a wonderful salesman! Very professional!!I want to tell you how extremely amazing Shirley was!!!! This wonderful lady was so personable to me and VERY PROFESSIONAL!EVERYONE made us feel like we want to come back every time!! LOVED IT!!!Thank you for being the BEST dealership around!!

Duane is an awesome professional employee at Suburban Cadillac. Hes very knowledgeable of his work and loves his job and profession.

Devin Campbell made our experience at Suburban Cadillac of Ann Arbor the most pleasant experience.

Excellent service. Pat was great ! Enjoyed the coffee and golf on TV in the lounge.

I love Suburban Cadillac of Ann Arbor! I have been a customer there for over ten years.My salesman, Mike Burns, always makes me feel like I am his top priority when it is time to renew my lease. He finds me exactly what I’m looking for within my price range. Any questions that I have he takes the time to answer and always shows me the fun upgrades of my Cadillac.The service department is top notch there as well. They schedule the appointment that I want and get my car fixed or serviced in the time they promise. They have excellent communication and the washed car I get at the end is a bonus :)I will continue to do business with them and recommend that my friends and family do as well.

Entirely turned off to this dealership by whichever salesman I was dealing with regarding the 2020 escalade. I am mind boggled as to why I am apparently not allowed to be unsatisfied with the incentives that were given by the manufacturer this month. For some reason, the salesman immediately decides to have a condescending attitude the moment I express dissatisfaction with the pricing. I was as pleasant as possible yet it backfired. Will absolutely not be in contact or do business with this dealer, ever. Always reminded of why I despise dealerships and their employees every 3 years when I need to renew my lease.

We waited 7 hours today for them to finally get us in our car. Worst experience buying a car I ever had in my life. Mind you we had a 1 year old baby with us and 3 grand cash to put down on our car. Me and my wife were screaming at each other the whole way home because of how bad our experience was we will never be back.

I love this location. They make all my leases very easy. The staff is amazing and pleasant. Everyone I know purchases/ leases from them. I live in Troy and drive far because they always give the best deals! Thank you!!

Hour for an oil change. $60-is dollars. At least they honored their coupon.

This is the place where they always promise high but deliver low. When I called to make a maintenance appointment for my vehicle, I was told they would give me a ride so that I didnt have to wait. On the appointment day, I was told at the beginning the ride would be available in a half hour, it ended with my waiting there for 3 hours and missed my other planned appointments. The vehicle was ready for me in hurry and they even didnt bother to cleanup the oil staining on the seats. Overall, bad experience.

For the GM car of your dreams, see Eric Gilliam, hands down he is the best car salesman on the planet. Working with Eric is a pleasure instead of a hassle, he makes the process smooth and painless. Kudos to Eric!

Do NOT buy a Cadillac. You would expect the service at Cadillac of Ann Arbor to comparable to other luxury brands, but it is far from it. When you buy the car, they will tell you that your car can be serviced at any dealership where they will pick it up and drop it off, but this is not the case. Suburban Cadillac of Ann Arbor will not honor the service program. They will only provide the service to the cars they sold.

The service department clearly explained all items that we were addressing today. This included all the cost very clearly explained it was great working with them. This experience helped me realize again why I purchased my car from this dealership.

Pat and Brandon took good care of me. First time working with Pat, and even with bad news of repair not covered, he was professional and accommodating. Multiple interactions with Brandon: always pleasant, professional, and understanding. I appreciate your consistent and unique good customer service. Kendall, also was

Business logoDealership Satisfaction SurveyCadillacThank you for your participation!Let the world know.My car was in for a minor deer hit on the left front. It took 2 weeks. it involved a new $1500+ headlight assembly replacement. I picked up the car and at my first left tun realized the turn signals were not functioning. I returned to the dealership immediately and left it for yet another week for a repair described by the service department as a warranty repair and I was clipped another deductible, this time $50.(I paid my insurance deductible of $100 piking up the car). 2 weeks and over $3000 (after a $2000 estimate) and the car was not tested after repair. Apparently I ma the only one that thought replacing the light improperly might have caused the failure of the module that controls the turn signal and marker lights. The body shop jumped to every conclusion except the one hta tinvolved Suburban responsibility. The ONLY bright spot in the experience was the very short woman (from Boston) that manages the courtesy cars. Her name escapes me but her smile and attitude will remain with me for a very long time.Click to Copy

Mina Boles made our experience very smooth and easy. He had our truck delivered along with someone else coming over afterwards to explain all the features of the truck and sign all paperwork. The customer service was that dealership is noting less then exceptional!! I would definitely recommend him and the dealer to anyone i know.

Duane in the service department is awesome. He is my go to person for all my Cadillac needs. I just call him and he sets me up an appointment and provides a loaner. He works my appointments around my work schedule while I am in the Ann Arbor area. Therefore, I am not far from the dealership. He answers all my questions thoroughly and I never worry. I purchased my Cadillac from this dealership and only takes it to them to be serviced. They deserve more than five stars they are the best.

I had a noon appointment for a routine oil change. I planned to wait in the lobby while my car was being worked on. I asked the woman who checked me in what the wait time was and she noted that it was lengthy, about an hour and a half. I asked if I could step out to get lunch which she said would be no problem. She would contact me on my cell phone to let me know if my car was ready before I returned. I came back to the dealership within one hour and went straight to the waiting room. I waited for 2.5 hours, no phone call, text or notice in the waiting room. I finally decided to go check at the service desk. My car had been ready for close to 2 hours and no one notified me, and I was sent on my way without apology or acknowledgement of any error. When I finally got in my car, there was a giant black hand print on the visor, as if someone with very dirty hands changed the sticker on the windshield. I am very disappointed with the level of service I received, and the lack of attention to detail in multiple areas.

Fabulous place to buy a car! Low prices and a friendly staff!

Worked with Andre Demin and found him to be exceptionally thorough and polite. The car came to us with a full tank of gas, new tires, and clean thorought. A big upgrade from previous used car transactions.

Not only is this a great place to purchase a car for a great deal, but expect high levels of friendliness and HONESTY! Mike Burns helped me to find a great deal on a certified pre-owned car, and made the whole process easy and seamless. And after I purchased the car, I continued to be taken care of, with safety, oil changes, and check ups. Highly recommend this location, everyone there is amazing.

Suburban Cadillac was able to get my wife in a new Cadillac XT5 luxury edition and the vehicle is amazing. Nice looking, the ride is smooth, amazing features but most of all my wife is very happy!Thank you Mina Boles for working with my family to get the best price possible. The entire Cadillac team always treats customers very well and always exceeds my expectations! Awesome job!!!

Mat is a great guy to deal with. He was awesome... very informative and not at all pushy...Nice facility and ample inventory.Pleasant visit.

The service was fine, however, I was quite disappointed with the $70 oil change. It has typically cost me between $40-$50. We should have been alerted by the price increase in advance....

Stopped in for an oil change; received prompt and courteous service and a car wash! Thanks for the service!! The service writer that I dealt with was especially friendly and great to deal with.

I have purchased and leased my cars for the past 5 years. Mike Burns is an excellent sales man. He cares about you, and that makes a difference when purchasing or leasing a car.

Eric Gilliam is by far the best person Ive purchased a car from. He has a skill for understanding peoples needs and is not into selling people stuff they dont need. Truly trustworthy and so knowledgable. My husband and I have been working with him for years and there is no one else I would ever want to go to.

We came in from the Toledo area and it was well worth the drive! Mina was very informative and great to work with. We are so happy with our purchase, and look forward to dealing with them for all our future car purchases!

Always friendly, helpful and on time with services.

They did not even have a shuttle service to provide a ride home after dropping off my Cadillac.This was shocking and disturbing.

Love my dealership...they are fast and very friendly! Sitting area has a TV. They iffer coffee and host a popcorn machine...my favorite!

Great service and very professional!! We will continue to use Suburban Cadillac of Ann Arbor.

My wheels were making a loud roaring sound. It was unbeatable. Come to find out it was a ball bearing in one of my wheels. They got me in and out within 2 hours. I was so thankful because the waiting room was over packed. Not to mention the ones who were waiting for their vehicles at home. Thanks. Now my Buick is smooth and quiet like a Buick should be.

The check engine light was on and the message service Stabilitrak was displayed. I spoke with John Lewis and he made sure I was informed of the every move. The service department really took care of the situation. I had to drive a loaner while my car was being repaired. Thank you for a Job well done!

I love this place .... They make you feel very welcome....

Very courteous and kind. I had a great experience and will recommend to everyone!

I just bought a 2012 Chevy Cruze from this dealership and it was a seamless process ! Mark and Jake were an absolute blast to do business with and answered all of my questions(Mark literally replied to text messages on a Sunday). I truly felt comfortable during the entire process and will be back for my next car!

Bought a car and still feel good about the purchase. From sales to financing and the service department, this dealership is team oriented. That kind of focus leads to a pleasant and surprisingly comfortable experience.

Reliable service for my Chevy. They are always very professional and courteous. I like how I can schedule my appointment online and that they call to confirm my scheduled service. Always a positive experience.

Fast and decently priced service

Kind, efficient service. Well organzied. Free snacks and coffee.

I used to fix my bmw car, they have the best customer service ever

I wasnt able to start my car and the dashboard was flashing all kinds of symbols including something about the theft prevention light. When I called Suburban Cadillac and tried to explain the situation I was talking with someone that sounded and acted like a high school student, basically telling me that she didnt know what to do so just bring the car in. Very unprofessional. My car spent a day at the dealership and they ran every test on the car and they told me that there was nothing wrong with the car. I picked the car up and the next day it did the same thing. I couldnt drive it for the weekend so I Ubered everywhere. Sunday evening I had the car jumped again by a towing company (cost $55) and had the car dropped off at the dealership. I called at 7am the next morning to let them know that I had dropped the car off and explained the situation and that i needed the car back that day. By noon, I hadnt heard back so I called in again, and after being left on hold several times, I finally reached someone who knew nothing about my car. This poor communication continued throughout the day. I finally got my car at 6PM and after running all the tests again, found out that all I needed was a new battery. Why this wasnt determined the first time around is surprising. jThe whole experience was not something I would expect from a luxury car dealer. I picked up my Lincoln Continental today and the difference in service between Cadillac and Lincoln was stunning. Lincoln totally understands the luxury buyer and the experience was completely opposite from the experience I had at Cadillac. I left the Lincoln dealership feeling like a million. I left the Cadillac dealership feeling very frustrated. In defense of Cadillac, I must say that everyone I worked with at the dealership was friendly, professional, and very courteous. Unfortunately that didnt transfer into a great experience for me.

I bought my first Cadillac from Surburban in 2013. My experience with Surburban Cadillac has alway been excellent. Aaron Davidson has been my sales consultant for my two purchases and it has been such a pleasure working with him. He always has time to answer my questions and makes me feel that I am an important part of his day.

Decent staff. Not impressed with the service department. Service writer didnt actually listen to what I needed to be done and grossly over estimated what I needed to have done.

Everything went perfectly.

I was at Suburban for an oil change and tire rotation for my XT5. The service was very good - both quick and attentive. Really well done.

Had a great shopping experience. Thanks Ryan Young.

Liana was terrific. She kept me posted on status on the diagnosis and subsequent repair of my car on cost and time.

Staff was friendly, but was sold a CPO truck that had a clean title. Later found where it had been in an accident. Where it was patched, and explains why every alignment shop that has tried to fix the steering problem has been unsuccessful. Also, even after changing the cabin air filter, the truck has a rotten moldy or musty smell in it. Needless to say I leave it running with keys in it, hoping it gets stolen.

Phenomenal dealership that goes above and beyond to take care of their customers. Would recommend anyone interested in a new vehicle to check them out

Leased a new car with the expert service of their staff

Taken car in twice still experiencing problems with suspension. Feel like Im being taken advantage of

I GET GREAT, FAST SERVICE EVERY TIME I VISIT SUBURBAN CHEVROLET CADILLAC. DUANE TAKES CARE OF ME FOR SURE. I RECOMMEND TO ALL !!!

Purchased my current car.

It was the most pleasant experience I have had at a dealership in a very long time. Strongly recommend Aaron and Cliff to all my friends and family.

Duane Truhn was great, he kept me informed, up to date and made the best use of my time!

Cant speak for sales, but I would strongly NOT recommend service.My biggest complaint is time. Apparently they are terribly understaffed. Even with an appointment, my car sat untouched for days on more than one occasion.I have had a problem of some kind every time the car was there, some minor but others major.Thanks to Brian Lawrence (new service manager since I started going to Suburban) my problems have been mostly resolved, but most recently I was sent home with a new replacement engine that was low on coolant and oil and had to go back. For the last time.I just erased a previous review and removed a star. If I could give 0 stars, I would.

The Suburban Cadillac team are awesome! Always a quick turnaround on my maintenance checks.

I showed up without an appointment and they got me right in. Great service.

They are always polite and eager to help.

Staff were not attentive or receptive at all upon my arrival in the service area. I drive to Suburban of Lansing for service when necessary, where I am treated superbly.

Why do we even have to give 1 star again?!?? This location is very convenient, but EVERY single time Ive gone in for service, only the one who answers phone and takes payment is friendly. This place is miserable, takes long for service, and I am done.

Terrible experience. My fiance and I viewed pictures of a used traverse online. We were interested in test-driving and possibly purchasing it. My fiance called and spoke with Michael who insured him it would be a good vehicle to purchase. Once we arrived Michael pulls the traverse to the front and we were extremely surprised to find out the car had serious body damage on one side. Michael says you can see severe body damage in the pictures but that is incorrect.. We drove more than 3 hours for nothing.EDIT:No, we were not at your outlet center located at 4255 Jackson road. We were at 3515 Jackson rd., the new car lot where the salesman showed us the damaged vehicle.

I purchased a 2018 Impala from Suburban Cadillac in October. Overall, the purchase process went well. I had no issues until it got hot. The ac wasnt working. I was like Why am I having an A/C issue with such a newer vehicle??? So I contacted the dealership inregards to this. I was told by the manager that they needed to diagnose it and it will cost me $175 to find the problem. I Couldnt afford it. So I took it to Tel Ford Sevice in Dearborn. I thought it just needed too be recharged??? There I was told that the A/Cs Evaporator Core needs to be replaced and its going to cost me $1500!!!! So I called the dealership again about the same situation soon after I left on the 1st. I was told that he was unavailable to speak to me and for me to leave a message and he would return my call.Im so disappointed that I am having such an expensive issues on this practically new car. A function that should be functional. Why should I have to come out of my pocket for this??? The integrity of this is all wrong.

I left a very detailed review describing my awful experience with the service department about 2 weeks ago and the owner responded and asked that I speak with the general manager to discuss my situation. I went in and sat down with Mike, the general manager and explained my entire situation. He listened to my complaints sincerely. He apologized and offered me a courtesy check for all of my inconvenience. I felt a lot better about the situation when I left. I urge anyone that has an issue to go speak to him about it. Thank you Mike.

Epic failure of service dept to provide service1) tried to sell services that were not needed, No trust value in this dealership . I was told my tires with less than 500 miles on them were worn badly2) I made a Appt a week ahead time and they didnt touch the car for over 24 hours because they were behind .3) Never completed service until Friday . Car was dropped on Monday and finally looked at on Tuesday . I am sure the dealer I usually take it to would have done way better .4) I will never set foot that total failure of a place ever again . I shopped for a car there at least twice before but never found what I wanted .I hope GM gets to see this . I have never owned a non GM car in forty years but I might consider another brand if this is the service I would receive .

My experience with Suburban Chevrolet Cadillac was excellent as always, I have been a loyal customer for ten years and have never ben disappointed any interaction I have had with this dealership from sales to service and most recently some repair work from their body shop, Everyone is always friendly and professional and willing to go out of their way to make you feel special.

Dont feel confident in the dealers or service. Feel like they are out to get you anyeay they can 😧

Mike was wonderful to work with definitely recommend

The service is excellent and personal. My only concern, I am frustrated by the wait until mechanical diagnostics are completed.

Service center personnel very helpful. And free coffee thats actually good.

Customer service team is very helpful, polite and responsive. I was kept informed throughout the service.

They list cars they dont have on hand. Then its a week + to get it. And then they sell it. Going to Cadillac of Novi. Sorry I was a burden to them and unworthy of being sold a new car. Maybe Cadillac of Novi will honor me by alowing me to spend $80k+ on a new CTS-V.