Go see Hernando! Hernando was the 3rd sales associate I spoke to about a vehicle. The first two told me the vehicle I was interested in was sold when I called on a Thursday, but the next morning Hernando called to tell me it was still available. We were able to work hold the vehicle for me for 24hrs so I could make the drive from Indiana. Hernando had the car waiting for me freshly washed and with a full tank of gas. Paperwork was ready and waiting for me and Hernando scored me a deal on the all-weather floor mats.

Amanda Nowaczyk is the most amazing customer service representative a dealership could hope for. She has been a constant support for the last 3 years that my car has been serviced at this location, and she makes sure everything is effortlessly managed.... be it invoicing, loaner cars, insurance hassles. I have appreciated her management and customer service approach, which has made going back to this location the most important factor for me.

Sean is one of the best service writers I have ever had. I definitely recommend going to see him he takes care of his customers in a professional and prompt manner. If you go to Lexus of Ann Arbor make sure you ask for Sean in service.

Met with professionalism upon arrival. Fast and efficient encounter with service staff. Bravo! To the whole crew who made my day A smooth and pleasant experience .Lexus comfort zone space indeed.

Apparently they treat prospects differently than they do their customers. I strongly suggest anyone purchasing a used car from this dealership go elsewhere. I purchased a used as is (equals let the buyer beware) car for my college student daughter and drove it 40 miles before the service engine code appeared. Prior to the sale I was told how well they screen their used cars and they would be involved if anything happened immediately. It is my understanding now they define immediately as the moment my $11K check was handed over and not a second after. The aforementioned service code required a $1550 repair. I have my suspicions on how the dealership avoided me seeing this code until after picking the car up but obviously cannot prove that. I had to call the service tech 24 hours after dropping the car off at my appointment time to ascertain its status which did not diminish my frustration. After speaking with the GM of the dealership, who said he would look into it with his Service Manager and call me back the next day, I have heard nothing. I paid the full repair cost and will never deal with Lexus of Ann Arbor again. Shopping elsewhere would be prudent if you value after the sale support.Update: The information provided in the response by Lexus is blatantly false regarding the timeline of the issue. The issue was immediate and the referenced timing variance is due to the issue manifesting itself, getting a service appointment, getting parts to fix the issue, patience on my part waiting for return call from Lexus of Ann Arbors GM and then ultimately posting the review. The response was apparently written by someone not involved and the grammar further illustrates the poor attention to detail that is pervasive through this organization.

Well I have to say that the treatment I received was like a queen.From the moment I walked in the door to register that I was there for my oil change and a new filter for my car, I was treated with a smile and a young man who couldnt do enough for me.. he went and retreat my car from the parking lot and then proceeded to introduce me to my counseling service repairman.After a consultation with the consultant about my car, he then went and showed me the waiting room. No not just one waiting room but three. And then he showed me where I could get coffee mocha lattes things to drink and for a minute there I thought he was going to serve me with a martini and a mint julep.Even though I had to wait a long time, I did expect that, it was worth it because when I received my car it looked like it was brand new it was clean as a whistle, not that it was dirty but I have to say it was cleaner than when I brought it in.I feel confident and safe in my car and Im so glad I bought A Lexus and it just doesnt get any better than that!

There’s no more efficient and caring dealership/service department. I always get the appointment scheduled in moments, and on the day of service I’m in and out with a clean car to boot. 🙏🏼 My service liaison was 💯 attentive, caring and motivated. Thanks team!

Was such a pleasure working with Steve Johnson when deciding we would order our 2022 Lexus RX 350..He kept us informed on the progress of our car periodically. So we knew right where we stood. At the time of pickup of our car, he took the time and patience to show many of the digital features that our 2015 Lexus did not have. So many wonderful new things to learn. Thank you Steve for your patience.

Great experience purchasing a used Lexus recently from this dealership, my second time in the past 7 years. LOVE my new (used) car. Customer service was awesome, great follow up, trusted the team, no BS, quick sale process, just a really easy and painless process from start to finish. Great team at Lexus of Ann Arbor.. I’d highly recommend them. Lexus for life.

I have worked with many people when bringing my car in for service! I’ve had 2 lex’s and 10 plus years of different assistants!Sean by far is the best! He explains well, never in a rush, lets me text him, always in a positive mood, asks if I have questions, if so he explains well!Keep this guy! He out wins all others!

We were driving home from Grand Rapids to New Jersey when our car broke down. We were only about 14 miles from Ann Arbor, so we took our Lexus RX350 there. Not only did the service department get us in first thing, but they were able to fix our oil leak in under an hour. Being from NJ, we were not expecting the kindness we received from Lexus of Ann Arbor. The best part was, not only the reasonable $$$, but how kind and professional they were. This was our first, and probably last experience with Lexus of Ann Arbor. Still, my wife and I were so very impressed with the service we received. Well done! We can only hope that the courtesy and professionalism of Lexus of Ann Arbor is the same here in NJ.

This dealership is top notch. The sales manager Jeff was very fair on the price and very easy to work with. Steve Johnson, the car salesman was also very easy to work with. Then we went to Miles to fill out the lease agreement and he answered all the questions we had. We had a great experience and would only purchase our future leases with them.

1. I took my car in for brake repair. I was initially given a time estimate of ~2 hours. I was told a loaner car was not available. I was called 5 hours later to describe what was needed, and before any actual repair was started.2. When I called after 8 hours to let me know the repair was done, I went to get my car. They normally give all serviced cars a wash, but they forgot to do that. I was told the wash would take ~10 minutes. 30 minutes later, I walked back to see what was taking so long. My car was sitting in the wash section, idling and unattended. I got in and drove away.3. The bill included a $35 charge described as shop charge for repair order.WHAT? I guess this is a charge for scheduling the repair? Sort of like being billed for making a plane reservation.Ill look elsewhere for service next time.

My salesperson was Steve Johnson. From the moment I walked in I was treated very well and nothing but professional. There was never any pressure from anyone at this dealership. Nothing but class. Steve was always upfront and honest to any of my questions and the whole process. I am very happy with my new lease here and would recommend anyone to come here as well.

Took my car in for maintenance and the staff was very courteous and helpful. They communicated with me through every step so I knew what was happening to my car. I highly recommend everyone in their service department.

Always go to this dealer for my oil change service guys are excellent

Well I had a great experience. Great price. Great review. But then the dealership paid off all but $220 of my over miles charges. Lexus beg to call me and I kept calling both my salesman and the dealership. Once it was even a three way between Lexus financial and the assistant sales manager. Lexus of Ann Arbor just kept telling me they made a mistake and would take care of it. Finally after 6 months I just paid the $220. Worst part is if I could have had Lexus financial knock off a total of $500 if I didn’t roll it into my new lease.I’m just disappointed that after being promised multiple times including by the sales manager, I had to pay this small amount to get my phone to stop ringing.

They were pleasant, helpful, knowledgeable, courteous and professional ! The price was a good deal, truly. I would send friends and family to this dealership, it was easily worth the drive from Traverse City.

I’ve been in to rotate tires and maintenance for 15,000 miles! The whole thing supposed to take an hour long or so, I waited for 3 hours .They broke one of the wheel studs, while tightening the lug nuts too hard. They told me that they replaced it at no cost for me,like it was my fault for them braking it in the first place..The car came washed with bugs still stuck to my front bumper !This is the place I bought the car this spring, but surely I would look into another Lexus dealership closer to me to get my car serviced !

Probably wouldn’t buy another car here. HIGH turnover so service and how they treat you when you go in for service is always changing. Many things they told me about how my service would go when I purchased my car, they “don’t do anymore” which certainly has had a negative impact on my experience. Not about good service for the people who have already bought a car. All about trying to sell you another one.

Our first experience in this dealership. Great customer service. Personal attention. They worked pretty hard to match our needs. Made the whole process of choosing and leasing a vehicle very easy. Will definitely come back.

The team at that facility were awesome. They were prompt and empathetic towards making sure I successfully finished with a good deal. What’s more? I have other after-service pecks I didn’t get with other merchants. From now on, Lexus of Ann Arbor is my go-to dealer for my future cars.

Not friendly at all seemed like people just trying to earn a paycheck and go back home. Service department took the easy way out and never fixed two problems I brought my car in for and gave the typical “we couldn’t duplicate the problem”. No phone calls to talk about it or ask more questions. One of the poorest service departments I’ve dealt with ever

Everyone was super helpful and took the time to explain everything. Great service! Very smooth process. Thank you Jeff, Joseph, and Miles!

Sean and Trish were FANTASTIC. I was traveling through town and needed service. They were tremendously helpful. Courteous, and professional. A model for service advisors everywhere.

Amanda was absolutely wonderful, very courteous, professional and compassionate to all my car needs! She’s a good reason that I’ll continue coming back. Thank You, Amanda, and Ann Arbor Lexus! Respectfully; Bill Gaddy

The experience was pretty good. The service manager did a very professional job. The salesman needs some training and hygiene. Professional appearance in sales is important.

Got me in fast. Provided me with a loaner.Amanda is always pleasant and a pleasure to deal with. Received car back clean and all work completed satisfactorily.

Great service -Amanda was great she made sure I was update and my car was fixed as soon as possible😌

Sean from Lexus picked up my car in the morning and returned it before noon after the maintenance service was done. The whole maintenance service is excellent!

Quick, knowledgeable & friendly. Excellent service experience!

Amazing service department. Highly recommend.

No pressure, professional service throughout the buying process. After getting the car home, Hernando remains very responsive to questions about the features of the system and had a call back to confirm everything is fine. Very happy with the service so far. Hope it continues.

I bought my first lexus from them.Russ is a great salesman, and he is very honest and responsive. He suggested me a very good route for the test drive, and picked me up when I returned my rental car. He has been there for 10+ years, very polite, respectful and helpful.I also want to thank for Mr. Jeff Mock, Mr. Sean Kass, and Mr. Myles Harris.Thank you for all the work on my deal.

Very professional. Made things super easy. Russel helped a lot with the purchase.

I got a screw in my tire, had it plugged at a place here in Jackson, but it ended up out of balance. I called Lexus of Ann Arbor, they got me right in, did whats called a fine balance, and my Lexus LS was smooth as glass afterwards. Excellent service and quality of work.

I normally dont write reviews and I was not asked to write this, but I voluntarily did so because of my overall experience with Lexus of Ann Arbor as well as the two employees that I worked with to purchase a preowned certified Lexus from here. I spent a good amount of time prior to my purchase looking at other cars, and dealing with smaller dealerships only to show up to have these vehicles not as described and or priced way over the fair market value. That was not the case with Lexus of Ann Arbor. The vehicle I purchased was priced right from the very beginning based on KBB, and was exactly as described online. Everyone I spoke with was polite and informative from the moment I called the dealership to inquire about the vehicle, until the time the Sales Consultant (Jay) followed up with me to make sure everything was great AFTER I purchased my car. Jay was very knowledgeable and had open communication through out the whole purchasing process. He went of his way to make sure I had zero concerns, and had quick responses to all my questions. He even came in on his day off to accommodate me. The finance manager (Stephen) also made the whole process seamless and got me an an APR that no other place could touch. You can tell the overall dealership knows how to run a good operation (laid back atmosphere, but very professional), hence the 4.5 star Google rating. I fully recommend buying a car from this dealership and working with Jay / Stephen. The first place I will be calling when I am ready for another vehicle will be Lexus of Ann Arbor!

Hernando was an excellent sales rep. He was knowledgeable, patient and made sure I got the car I wanted. Highly recommend this dealership.

Always good service! No hassles.

My experience at Lexus of Ann Arbor was wonderful. I worked with Joseph C. and was treated with professionalism and kindness. I have always been pleased with our Lexus vehicles and we are just as happy with our recent purchase. I highly recommend Joseph and this dealership.

Worst dealership I have ever been to. Multiple bad experiences. I do not recommend ANYONE to buy from this place. 1) Wife went to buy out a lease on existing vehicle - 4 people pressured her to buy another car, told her it was a better deal (they extended loan from 5 year to 7 year loan to lower payments), then charged more than the price shown on the vehicle. Went back to ask them to cancel, they said they would buy back for $6k less. 2) i went back in with appointment to buy the original leased vehicle, they kept me waiting 2 hours past appointment time, then paperwork was not as previously promised - raised interest rate from 1.9% to 5.99%. I told them I would just give them a check, and they said to just call Lexus directly, didnt want to provide any customer service. Definitely not Lexus quality of service. It is worth the extra drive to a dealership that values their customers and doesnt try to rip them off.

Brought in my GX 460 for service great experience with Sean and Alex will be using this dealership for all future needs.

I just bought a Lexus from this dealership and I am beyond satisfied with the excellent service they provided. Everyone who helped us seemed knowledgeable, nice, professional and patient especially our sales consultant Joseph! I absolutely recommend this place if you’re looking to buy a car.

Sean in Service is exceptional. He kept me very informed on the status of my repair.

I had a positive feedback from Mr Sean Kass the general manager and he will look into the details and figure out the best solution good for us to fix the vehicle . Appreciate his concern.

Took my 2002 LS430 in to have the AC sensor replaced. Was kept informed, work was done by noon. AC blowing cold as ever.

I would typically use another Lexus dealership for routine maintenance but while staying at our cottage it was time for another round of maintenance. Lexus of Ann Arbor was the most convenient location. I was totally impressed with Lexus of Ann Arbor from beginning to end. I was greeted promptly and professionally. Where as I would wait 2+ hours for routine maintenance at my “home” dealership, Lexus of Ann Arbor cut that time in half. In my experience, Lexus of Ann Arbor is operated in a very efficient manner. I now make sure to be at our cottage when I need to make a visit to the Lexus dealership. Lexus of Ann Arbor is head and shoulders above my home dealership.

I bought my very first Lexus from them. It was actually a great experience. Usually Im very guarded when dealing with car dealerships. They gave me a great price, financing was easy and a better rate than my own bank was offering, and the over all service was fantastic. I drove all the way from Kalamazoo and would do it again.

I was extremely satisfied with my experience at Lexus of Ann Arbor. From the operator to the service department. I was originally calling because I was looking at purchasing a used Lexus from an outside dealer and I wanted to verify service records, maintenance intervals and any open recalls. I spoke with Lauren in service and she was extremely helpful and knowledgeable. She answered all of my questions and I was actually able to bring the vehicle in for the open recalls to be completed. They performed and inspection and even provided me a loaner car so that I could get to work. She updated me on the vehicle status throughout the day and it was completed on time and I was happy to know the vehicle purchase would be a good investment. I now have a dealership that I know I can trust and rely on with this new purchase. Excellent and exceptional customer service, communication and knowledge. Thank you Lauren!!!

Rushed experience; missed the opportunity for hundreds of dollars in rebate savings. When I am making a financial decision that is big in life such as buying a car, I would appreciate if the dealership felt that way too and was there to help guide me, look up rebates, and provide genuine feedback rather than just push a car onto me. If theres one thing I learned shopping at Lexus of Ann Arbor, its that I am no more than a sales statistic. Congratulations. You guys sold another car. Go pop a bottle of champagne.

Every one was very professional and efficient. My sales persons Steve was excellent, he worked with the finance guru Myles to ensure I was in an affordable and comfortable vehicle. I received patience and great customer service from the team

George F. Greeted me within seconds of me entering the lot. He’s personable and takes care of business.The sales team worked hard to get me a deal that would make me happy.

Our experience was wonderful, Joseph our salesman was the right combination of sharing important information but not pushy. The deal we got on our lease was just what we were looking for. And right before we left we had a terrific experience with a young man who spent time going over all the buttons and technology which made me feel super comfortable driving. Thank you Lexus of Ann Arbor, my husband is even thinking of switching from BMW to Lexus when his lease is through at the end of the year.

Jay was a fantastic salesman. Very honest, knowledgeable and responsive. He suggested a very good route for us to test out the IS350 on and it sold us on the car. Be sure to ask for Jay if you are in the market for a new Lexus.He was also very diligent about making sure the car was only hand washed and not taken through the automatic car wash!

Finally got time to write the review of my experience with Lexus of Ann Arbor. I bought 2020 GX from them about a year ago. I gave them the deposit down to come back the next day to complete the deal that we signed but came to find out that the price went up about $1500.00 even after signing the contract and giving them the $1000.00 deposit. The reason couldnt complete the deal the same day because it was too late and they wanted to close. I came from all the way from Lansing to purchase the vehicle from them.Well I am in the market to trade in my 2020 GX for a new one and in the market to purchase an additional 2021 GX, guess where I am not going . . . . . yep not to Lexus of Ann Arbor.

Had a great shopping and buying experience with sales consultant Joseph Codrington. Joseph suggested the perfect car for my needs, was really easy to talk with, and made the process seamless. Moving to New Orleans and found the perfect city car, XU Hybrid - very happy.

Everyone was polite and respectful. They all wore their masks which meant a lot to me. The salesperson and manager were very helpful and spent the time going over everything in the car until I was comfortable with it. I highly recommend this dealership. Their service department is the best!!!

Everyone at this dealership was friendly and helpful. They worked with me to find the car that I wanted and that met my financial requirements.

Service rep Alex very friendly and helpful..

Exceptional service writers & technicians. Salesmen are always a blast to converse with as well. My car was having new issues & they were able to price out total repair cost for within hours. Even pointing out parts that needed replacement that I missed on my last service. Thank you Alex & Ed for taking such good care of me and and my vehicle!

Jake was a great sales person to work with, perhaps the best in my 50+ years of purchasing and driving cars. Importantly, the support provided to him by his management, specifically Jeff and Myles, was nothing short of admirable. I consider myself a bit of a car geek and Jeff filled in a lot of detail about the Lexus brand from an engineer’s perspective. This helped a great deal in my decision making process. I had hoped to meet the service manager before making the purchase. Alas, on the day I was there, this was not to be. I am strongly of the belief that service will make or break my return business. So this was the only disappointment I had throughout the process. Jake and his management team get high marks from me on integrity. Time and service will prove whether I made a good decision.

Had great experience. Sean was knowledgeable and very professional.

The service team took very good care of me from the time I called roadside help until my car was running like a top. Very personalized service.

I was very disappointed with the lack of care and communication that I received earlier this week from the service team at Lexus of Ann Arbor. Not only did they charge a $135 fee just to investigate the check engine light cause in my vehicle (it could have been as simple as a loose gas cap and they still would have charged the $135), but when they did call to tell me what they found (an internal transmission issue), they didn’t communicate any details around the investigation, what testing they did, etc. Instead, they just said, “unfortunately, you need to replace it” and quoted a $5200 fee. That’s on top of the $135 fee to diagnose the issue, which they would not apply toward the repair bill itself.Instead of consenting to a complete transmission repair/replacement, I picked the car up from Lexus of Ann Arbor and dropped it off with the mechanic I typically work with later that day. Fortunately, it turns out that they were able to arrive at a much more pointed diagnosis that they are confident will fix the issue, and the total cost is only around $500. Even if they hadn’t saved me thousands of dollars, the depth and cadence of communication about the issue was light years better than what I received from Lexus of Ann Arbor. And that level of service goes a long way toward creating loyalty.Beware in taking your vehicle to Lexus of Ann Arbor for your service needs. They did not communicate effectively with me and left me under the impression that they just didn’t put enough effort into trying to understand exactly what is causing the problem in an effort to find the most appropriate solution. Whether they were simply too busy (lazy?) to take the extra step or whether they didn’t have the core competency to diagnose the issue effectively, I do not feel comfortable taking my vehicle there for any vehicle issue diagnoses.Edit to add: Spoke with their general manager (Sean) after he saw this review. Was a good discussion, and he clarified some of the miscommunication and held himself and his team accountable for not setting expectations well with me. Appreciated the follow through that he showed, and I hope the team does better going forward.

Awesome service and customer-focus. Very communicative team, always prepared to address questions. Very glad to be a new client of the Lexus of Ann Arbor team. Would highly recommend to anyone looking to lease or buy.

I was very satisfied with the service I received from Lexus of Ann Arbor in March of 2021. Service to luxury vehicles is often expensive. No service to my vehicle had been done for nearly a year because of Covid. So, in this case I found the cost of the service acceptable relative to the value of the service provided.

Wonderful sales associate and loan specialist. I was treated unbelievably well and I felt like a princess! You’re genuine, and it showed. You stayed late to make the deal happen, then delivered my vehicle to me the following day. I absolutely love my Lexus RX350! Everyone loves my it! They have been taking snapshots of your information to contact you! You have a return customer for life! 💜

Just purchased a Lexus recently, so this was my first time to the dealership. I want everyone to know that I had a great experience!! Brandon (the service manager) and Alex (my service advisor) were both outstanding at addressing my concerns and handling the situation in a timely, efficient, and thorough manner. I would not hesitate to return... in fact I am actually looking forward to it. This is not a statement that you can say about most dealerships. Keep up the great work guys!!

I was an out of town buyer. Great communication. No surprises.

My experience with Sean was flawless! He was knowledgeable and extremely understanding with my lack of understanding when it comes to service on a vehicle. He walked me through everything I needed to know and answered all my questions in a timely manner. I would definitely recommend this location with his assistance for service!

Very professional great service!!

Hernando and the team were amazing! This was my first time buying from a dealership and I would absolutely go through him again! His response time was phenomenal, even with COVID restrictions and it being a busy New Years Eve. He was patient as we asked a million questions and you could tell he genuinely cares about his clients! I am absolutely in love with my RX350 and he even indulged my husbands love of cars while we waited for the paperwork!

Worked with Jake and he was extremely helpful. Everybody was very friendly, the lease process was very fast. I’ve been getting quite a bit of compliments on my ‘21 IS, have been recommending friends and fam to come here. Wonderful experience, very happy!

I’ve been with Lexus Ann Arbor for many years and the service is alway outstanding.Especially my salesman Hernando, he is trustworthy, knowledgeable, warm and sincere.

Great customer service, Thanks Hernando!

Car was left under the dripping roof of the service garage exit so windshield, side windows and mirrors were spotted with dirty water after I had specifically requested my interior windows cleaned. Had to take my Lexus to the car wash after my service appointment. Disappointed.....

I purchased my first Lexus from Lexus of Ann Arbor, so far so good!! Hernando and the Team were great. Provided exceptional customer service. I took my time and got what I wanted! Thanks to Everyone involved...Have a successful 2021!

Great service... all work was completed on time. Amanda was super helpful with everything.

Great car, and crew at Lexus of Ann Arbor.Special thanks to my salesman,George Freij.

This was the first time in 7 years we have ever been hit with a surprise major cost with this dealership. As a result they have earned our trust and we continue to give them the highest rating.despite this high repair cost.

I am very he happy with my smooth buying experience and my beautiful vehicle. Hasson was knowledgeable, professional, and helped quickly resolve my few document hiccups.

Excellent service and attention to customer.Try them next.

Lexus of Ann Arbor could be the best dealership ! Pleasant, knowledgeable and courteous. Thank you lexus team

Out of town and needed diagnostics run on some light sensors. Thorough review and replaced the battery right away for us. Sean was great!

I have been dealing with Lexus since 2016 and each time its always a good experience, and thats what keeps us coming back.

Sean in the Service department went above and beyond. Highly recommend.

Very good customer service: We worked with Joseph C. He was caring, genuine, and patient with us at the dealership, answering all of our questions, and going above and beyond to help us find what we were looking for. I highly recommend Joseph as well as the Ann Arbor Lexus team. Thank you!

Steve was very helpful through my lease of a new Lexus. I’m very happy with the car!

Amazing service. Great Team they have there in service dept. Sean was amazing in helping us get things settled. Definitely coming here for my next Lexus...

First time I took my car to the dealership for service and they treated me like I am one of their loyal customers. Alex Aitchison took really good care of me and answered every questions that I have. Thank you!

The staff at Lexus of Ann Arbor were fantastic! Every employee we encountered was friendly and knowledgeable. The sales staff was patient and genuinely interested in finding the best fit for our lifestyle. Our questions were answered honestly and my husband and I never felt pressured. Maintenance on our current Lexus lease is always timely. We are now leasing a Lexus GS350 and a GX460. Excellent product and superior service is why we drive 2 hours to Lexus of Ann Arbor.

Descent experience. Managers are easy to work with.

This Lexus dearship is simply outstanding in every since of the word. They made me feel welcome and comfortable. They took their time to make sure I was happy with my vehicle. I made an appointment to test drive a vehicle around 3:00 pm. Jake text me back within minutes introducing himself and said he would be helping me when I arrive. When I was 15 minutes out I called to let Jake know. When I pulled up guess who was standing out side to greet me? Yes, Jake. Talking about customer service, he was a buyers dream come true. I found a great car that was financed the same day and drove it home that night around 6:00 pm. Some dealerships can’t give you a smooth experience even if you have excellent credit and the means to pay for your purchase. Well I know where I’m going when it’s time to up grade LEXUS of ANN ARBOR.

Joe was wonderful! Great leasing experience! No hassle sales and left with a brand new car in a timely manner!

Ive owned my car for 2 months. The performance is truly stellar. Joseph is a wonderful sales person as well as extremely knowledgeable regarding their products. Ive never repeated a make or model of a car but, I would certainly buy another ES350 from Joseph.

Good experience. The bill was lower than the estimate. The service advisor Alex was excellent. I didn’t purchase my Lexus from the dealership, but I feel like I’m part of the family. It’s rare to have good car repair experiences, but I had one.

Awesome service! Afterwards the techs cleaned and washed the vehicle making it feel brand new! Amanda was able to get me a car on short notice so I could get some shopping done while they worked. OUTSTANDING SERVICE!

I was in for a 30,000mi. service on 10/21/20.I’ve bought 4 cars from Lexus of AA in the last15-20yrs. I own these cars I do not lease so l’m not “renting” (leasing) these cars for 3yrs. then returning them back to the bank, or Lexus of AA or, whoever owns these lease cars.So as the owner of these vehicles, which includes a large financial investment, the service department is the most important part of my car buying, & owning, experience @ Lexus of AA.With that in mind my service visit was perfect.Amanda, my Service Consultant, was excellent.Her knowledge, being a service consultant & guiding you to service your car appropriately given the mileage & age of the vehicle, was only surpassed by her knowledge of how the different mechanical systems in my Lexus work & what is necessary to maintain them appropriately, or not if maintenance is not necessary.In my case my car is way off the Scheduled Maintenance Log, found in the Warranty & Services Guide, as it is 5yrs. old but only has 24,000miles on it ( it should have 60,000miles on it at 5yrs according to the Schedule Maintenance Log) so my reliance on Amanda to figure out what’s necessary, to keep my large investment in top working order, & not spend money on things that are unnecessary, even though the Schedule Maintenance log may recommend it, is crucial to getting my vehicle maintained properly & not spend a small fortune doing it, & Amanda is excellent at both.The same goes for my mechanic (Sr. Tech)Ed who has been working on my vehicles over the last 15-20 yrs. & is not only an excellent Tech but also works with Amanda & myself to do everything necessary to keep my car up to specs, & nothing that isn’t necessary to keep the maintenance costs down, I trust him implicitly to do the right thing & he’s never failed me.Brandon the Service Mgr. for over a year now, has the Service Dept. working better that I’ve seen it in a long time.The addition of Trish as the Customer Relations Mgr. in the Service Dept. is huge as well as she is eager to make your service visit as painless as possible.The GM of Lexus of AA Sean, is great as well & will always take the time with you to make sure your car buying, & service experiences are up to your satisfaction.My long time friend, in Parts & Service, Georgeis awesome as well.& kudos to the owner of Lexus of AA, Rosario,for taking care of his employees during the 6wk shutdown over the summer (they are open now) because of this horrible pandemic, it speaks volumes of his care & concern for his employees, regardless of the cost to him personally, which is admirable & makes for a happy work environment which translates to a pleasant car buying, & servicing, experience for the patrons of Lexus of AA.So 5Stars for Lexus of AA, the people there work very hard, & long hours, striving to keep your car buying, & servicing, experiences up to the Lexus standards.

Prompt service. Respectful. Easy to work with. And had a loaner which is always a great convenience.

Great sales team and management! Worth the drive for the selection and service!