Never have I ever had such a good experience buying a car. Brent made it easy and painless and went the extra mile to bring paperwork to my house due to my crazy work schedule. 10 out of 10 would recommend this dealership and Brent as your cars salesman!!!Thanks again Brent !

Brent went above and beyond to help get us in the right car. This is my 3rd time buying a car from Subaru of Ann Arbor and by far the most fast and pleasant time! The other times were great too.

Nicole Naughton and Ben, the service manager, can come to my family reunion. Why? Because they treated me fabulously and professionally as if I was a long, long time customer. I spent more money than I budgeted but they made me feel great doing it. I actually test drove the car twice in the same day. It feels good to be back in a Subaru. And that I out the car on my birthday made it very special. (I love the ribbon.) They made the difference however. Id call the whole process, the Dunning difference. Good people, good cars!

Today I was able to purchase a used Subaru Outback with Tim & Ian. It was as easy as ordering an In n Out burger. I’ve purchased a few used vehicles in my life and it’s always been such a hassle. I would definitely recommend purchasing from these gentleman and look forward to working with them on future purchases. Thanks again guys!

Highly recommend!! Joe the Service Manager & Aaron took care of my car and found a rental for me to use while my vehicle was being fixed. They both stayed in touch with me throughout the whole process. Thank you Subaru!! If I ever need anything else done to my car; I will definitely come back :).

I had an excellent experience with my “new to me” Outback. After leasing Fords for years (thanks to my son’s A plan) I decided to finally buy and wanted a Subaru Outback. My budget was set but I still wanted low mileage and all the fancy amenities I could afford. I lucked out by getting Darren Henry as my sales person at Dunning Subaru. He made a difficult time in my life go smoother. I am presently receiving my chemo infusions but my Ford lease was up and I had to have a car. The used inventory was large and all price ranges, years, mileages and amenities offered. After googling all my dealership and owner options I contacted Dunning. I was very impressed by Darren’s generosity at making this an easy purchase. Darren actually brought my new car to my home for me. It is beautiful and perfect. Here are the pictures, some in my garage, some on the driveway of my “new” 2017 Outback.I love my “new” car. Isn’t she a beauty.

It was wonderful experience buying my first Subaru thanks to Mack! He went above and beyond to make this purchase a wonderful experience!Thank you Mack and Subaru of Ann Arbor staff!

Have had a great experience at the dealership. Brent McDermott really knows cars but More importantly really understand the needs of the customer. There are many different kinds of Subaru models and finding the right one that suits your lifestyle and family is very important.I’ve had an excellent experience with the service department as well. Highly recommended!

Brent made the car buying experience quick and easy, I knew what I wanted and had found a price range which he helped keep me well within. Brent was always quick to respond and worked great with my personal schedule. I’ll look forward to working with Subaru of Ann Arbor during this lease period.

Brent is a class act. Love his involvement in the community and ability to naturally connect with people. Makes working with him easy plus youll probably get invited to some cool event hes scheming!

This place is amazing! Great customer service, nice layout, and thoughtful and comfortable atmosphere. Adam Marusza was my salesman and I couldnt ask for anyone better. Look for him if you are in the market for a Subaru!

So we visited Dunning Subaru and started talking to Makenzie and he got us set up with test driving the forester, we knew we liked the vehicle but the test drive sealed the deal. I told him exactly what color and trim I was looking for and he was able to produce it! He didnt try and talk me out of that vehicle and was very professional. We brought our trade in and we were really happy with the process and how quickly we were able to get approved and trade in our Durango. We needed something reliable, safe and better on gas and we got what we came for! Thank You.

I had the pleasure of talking with Brent today as I looked for my next new car. He was incredibly helpful and was able to answer all my questions. I ran short on time today but will be coming back to talk with him again. Great experience!

We received amazing service from the team at Dunning Subaru. It’s hard to say what we love more, our new Subaru, or our experience purchasing it. This dealership is truly like no other.Brent McDermott supported us throughout the entire process. He continues to help us as we learn about our new car and the brand that we will surely be loyal to for life. Brent is passionate about ensuring that this dealership stands out for the right reasons. He focuses on customer relationships and conducts business with integrity. When it comes time to replace our other car, we know exactly who to see.We also had the pleasure of speaking with Darren Henry. He was very personable as well and our interaction with him really highlighted what sets Subaru and this particular dealership apart.Chris Bazzell also went above and beyond to ensure that we are happy with our purchase. I was impressed with the effort that he made to take care of us as the customers. His service also far exceeded our expectations.I have great confidence in this dealership because of their selection of exemplary team members. It reflects very well on management to have Brent, Darren and Chris representing the integrity of the business and brand so passionately.

Came in to look for a vehicle and Tim Frank was exceptionally helpful. Helped me find the exact car I wanted. Looking forward to working with him again!

I purchased a Subaru WRX from Dunning Subaru and I will tell you what I was very impressed with their service. I worked with a guy called Ryan Livingston and he is an amazing person. He helped me throughout the process, responded to all my queries, and made my purchase an easy one. A+ for his service. I appreciate all the folks at Dunning and will do business with them soon when I get a chance. Highly recommend them

Brent is very welcoming and helpful. I turn to him for honest car advice. Great experience!

I recently worked with Brent to buy a new Outback, and had a perfect experience. I had bought my last two Subarus from a different dealer, despite living in A2. From the moment I walked in and met Brent and the team, it was clear that his goal was not just to sell me a new car, but more importantly, to win me over as a longtime customer and fan.

Buyer beware of the shady and deceptive Lo-Jack Fraud. And Mack Jubrael is the most unprofessional and inattentive sales person that I have ever had the displeasure of working with. Horrible!!!

Juanita Crawford is an excellent finance manager who explains the value of her products and helps you make an informed decision. I would highly recommend working with her!

Our experience with the Dunning Subaru Service shop was awesome. Matt and Lori were super helpful and straightforward, communicating their recommendations clearly and explaining our options. There was a bunch of stuff wrong with our car and they took good care of us and set us up with a loaner car, making every effort to get the repairs done in as few days as possible-Thank you!

Once again we truly enjoyed our purchase experience at Dunning. Brent McDermott was thorough, knowledgeable, and so helpful. It was actually a fun experience. Smooth, easy, informative - all the thinks you dont usually expect from a car dealership. I highly recommend Brent and Dunning, and of course, Subaru vehicles.

I would like to give a big thank you to Brent McDermott for his exquisite service during my first (and not last) Subaru purchase. Furthermore I would like to thank Chris and Darren for their courtesy.

Professional team with focus on customer needs. They were able to provide appropriate solution for my problem and I was able to get a new car basically overnight.

Juanita made the whole Paperwork process seamless. She offered me some extra warranties and things but wasn’t overly pushy. Highly recommend.

Loved buying a car from these guys. Brent McDermott made the car buying process so smooth!

The service department at Dunning Subaru is always very friendly and helpful. The service technicians are conscientious and proficient. As someone who is detail oriented, I sometimes do things like check the wheel nut torque after service departments need to pull a wheel, or brake fluid level after brake service, and have found that the Dunning technicians are careful to torque or fill appropriately. That isnt the case at all service departments. They also leave the interior neat and wash the vehicle before it is returned. I will continue to use the Dunning Subaru service department for all the maintenance items that I dont perform myself.

Bought a car with an extended warranty. They answered every email and call I had when I was buying the car. I decided to cancel the warranty and have been trying to get a hold of them for 2 weeks with no response to emails or voicemails. Never going here againEdit: finally got a hold of my salesperson who was able to do the paperwork with me remotely to cancel. 2 months later i still hadnt received a credit. I called back and was able to work with a manager who said the paperwork was never sent and that he would help take care of it. 2 more months still waiting on the credit.Edit2. Last manager i spoke with retired. contacted new manager and finally got my credit back in late August.

Even months after sale, Nicole and the entire team continues to answer questions about my car. I recommend them to everyone I know looking for a car.

Ask for Brent McDermott! My wife and I go to Brent for all of our Subaru needs. Hes very knowledgeable, professional and always goes out of his way to make sure our needs are met. #annarbor #Subaru

I had an amazing experience leasing my 2022 Subaru Impreza with Patrick and Tim! They are so knowledgable, helpful, efficient, and made the process incredibly easy! Thank you Patrick and Tim!

Brent is very helpful and overall an awesome guy. Highly recommend

Last August my wife and I were in the market for a gently used Subaru. After some texts and emails were exchanged, Brent set up an appointment for us to check out a few cars. When we arrived Brent had all three vehicles ready and waiting for us. There was no pressure to choose any specific vehicle and we had plenty of time to test drive and get a feel for the Outback we ended up buying. I wanted a very simple, straightforward deal with no haggling that would be good for both my wife and I and the dealership. Brent excelled in all aspects of the deal. When we closed on the Outback he even helped to keep my daughter entertained by letting her play with a Subaru plush dog.Overall a great experience and I would recommend Brent and Dunning Subaru to anyone in the market for a vehicle.

Juanita was very helpful and patient as I was shopping for my first Subaru. She answered all my questions and explained the process thoroughly, as this was my first new car purchase. The facility was clean and people respected each other and their space. Would highly recommend this dealership to anyone seeking a Subaru.

Every aspect of the Dunning Subaru experience in Ann Arbor was outstanding! We have been customers for over five years and would never buy any other car than a Subaru and would never go anywhere else but Dunning Subaru. They give remarkable personal service in every way -- asking the right questions about what kind of vehicle you want and trying to meet all of your needs and requests. And that is only the beginning! Once you have the vehicle, you enter the superb world of Dunning Subaru service. Nothing can compare! They operate at the highest level of politeness, personal service, attention to details, explanation of all options and costs and check ins with you on the progress of the service. Meanwhile you can relax in a lovely waiting room with coffee and snacks. This standard of personal care, politeness and attention is offered in every area of their service.Just the best anywhere, ever!

Quick and easy process with nicole helping my daughter buy her first car

I am glad to share our excellent experience at Dunning Subaru.I am the kind of customer who asks loads of questions and our salesperson Nick had every answer at the tip of his tongue. I was very impressed that he wanted me to be comfortable with my choice rather than just trying to sell me anything he could.After the sale we left the rear gate open by mistake and found a dead battery the next day. Nick even came over and jump started it for us!We usually take our cars to the neighborhood car shop but we realized that the complex electronics (which we love) needed expert repair. When we had the battery checked they understood everything, even the obscure Battery drainage prevention function setting.I highly recommend Nick and Dunning Subaru.(Here is an addition I am adding 4 months later. There was a clerical error and Dunning refunded $500 that I did not know about. Not every car dealer would do that. What a pleasant surprise!)

Friendly service and very understanding staff. I was thankful to get the assistance of Chris Bazzel. He was very courteous and professional. I really felt like he was on my side to help get the best deal for our new Used Certified Subaru Legacy. Thanks Chris!

Nicole Naughton guided me thru the process into my second subaru outback. It was a very enjoyable experience as it always is at this dealership.

Had an amazing experience! Juanita was extremely helpful with helping my fiancé and I set up a test drive and buy our new car. She responded very quickly to questions over email and made our big decision stress free. The financing manager was also very nice and helpful. Very happy with our experience!

Octavia at Dunning Subaru was fantastic. She took the time to understand our needs and she made it clear that she wasnt going to let anyone offer a better deal. We test drove our first Subaru, learned a lot about the new Foresters, and the next day we drove one home.From initial contact to following up after the sale, Octavia has set a high bar for customer service.Thanks for a great experience, a great deal, and helping us start the new year with a new Subaru!

I took my moms Subaru to Dunning for an oil change and tire rotation last week. She purchased the vehicle from this dealership and has been extremely happy with everyone there since day one. Upon arrival, the gentleman in the shop were polite and welcoming to me. The service was completed in under an hour and no one tried to upsell me on extra maintenance for the vehicle. I know where Ill be going if Im ever in the market for a Subaru 😊

Great experience, staff are knowledgeable and friendly. Was a pleasure doing business with these folks. Would highly recommend. Ryan was our sales associate; he was very helpful by answering all of our questions, pointing out and explaining features of the vehicles we were interested in, and once we settled on the vehicle we wanted he uploaded my contacts list from my phone so that I wouldnt have to figure out how to do it. I really appreciated him doing that for me. Its those little things that someone does that really makes a difference.

Nicole Naughton made car buying easy. We reserved one ahead of time and she kept me posted every step of the way.

When bought Impreza few years ago queried several local Subaru dealers, asking for lowest price. Was not offered best price by default here, only given matching offer after providing evidence from other dealers.

Ask for Juanita! Seriously. I was blown away by her service. She made things so simple by asking all the right questions, and making the process go the smoothest I couldve imagined. She didnt push anything, but instead listened to exactly what we were working with and offered a good array of vehicle choices. We ended up chosing one that we fell in love with browsing the website beforehand. The gentleman (couldnt recall his name, I apologize)who helped with our loan was also great. He showed us everything with fine detail, and clearly stated each item in the contract. I loved how they rolled out the extras in package deals so you can decide your payment depending on your particular needs. On top of it all the car is a beauty, and super fun to drive. I felt like a teen again(you know before you LOATH excessive driving 😁)!

I bought my first Subaru, at Subaru of Ann Arbor. Great group of people to deal with.

The Dunning Subaru team were exceptional and worked diligently to ensure the top quality car and service for me. I worked specifically with Darren and you could tell how much he truly cared about taking care of his customers and always being honest with them. He would always have a big smile, and even at one point said I cant sleep at night knowing that a customer of mine would be out driving a bad car. Dunning Subaru and Darren restored my faith in the car-buying process and hooked me up with a great 2017 Subaru Legacy 2.5i Sport. Would absolutely recommend to anyone I knew.

If you need a car this is the place to go. First class customer service!

Dunning has been very helpful on many occasions and have great dealership prices.I would HIGHLY recommend this dealership out of all the Subaru dealerships in the metro Detroit area. They came in on a quote hundreds of dollars lower than other area dealerships.No matter if you bought your Subi from them or not, you get treated very well!

Thanks to Rich Holewinski for the great service. If you need to know where to vacation, Rich has the answer. If you need to know about the National Parks, Rich could be your guide. And if you want an awesome Subaru Outback, Rich is the guy that can make it happen. The only question left is will the wife ever let me drive it? Only time will tell!

Ryan Livingston was great! I was coming from 2 hours away to only test drive a vehicle. Ryan showed me different financing options so I didnt have to make to 2 trips and I was able to take it home the same day. He is very knowledgeable about the product and also about structuring the financing in a way to still fit the budget. Highly recommend!

After multiple attempts to get my suspension fixed on my 2020 Ascent at Al Serra Subaru in Grand Blanc, I chose to go to a different dealership . Was told multiple times that there was nothing wrong with my car and that the “Clunk” when I hit any bumps in the road was “normal for an older car” since it has 40,000 miles on it... Dunning Subaru took 1 look at my car and knew exactly what was wrong with it !! Jen was very helpful, professional and went the extra mile to ensure I wasn’t treated poorly the way I was at Al Serra . The techs were great and my car is driving like brand new again !!! HIGHLY recommend Dunning Subaru to anyone that is having an issue with their car .

I brought my Crosstrek to Dunning Subaru to get a new tire that would replace the one a rogue nail destroyed on our road trip across the country. Dunning Subaru ordered the tire I needed right away, and they were awesome to work with. Everyone loved my dog, and the new tire is working out great - glad we found these folks. This is our new go-to Subaru service center! Austin helped us out to ensure we had what we needed - he was knowledgeable, super efficient, and personable. Well be back!

I got my first Subaru at Dunning, and they also performed my first service/check-up. I worked with Darren Henry for about a month until I found the right car. He was helpful, engaging, and pleasant. I ended up getting a 2017 Forester right before the new 2018 models hit the lot, so I got a very competitive price (and 0% APR for 4 years!). Dunning is a very competent dealership, and Im glad I bought my first new car from them.I cant say enough positive things about Darren Henry. He was helpful, kind, responsive, and reasonable. I worked with him just over 2 years ago, and Im still extremely satisfied with how he handled my car-buying experience from inquiry to sale.

Dunning Subaru did an excellent job finding me a WRX and helping with my trade in troubles from an out of state title. I worked with Amy and had an excellent experience. You cannot go wrong with this Subaru dealer! They take care of their customers 😁

Brent McDermott made the whole sales process simple and zero pressure. You could tell that someone had trained the Dunning Sales team on how to be informative instead of not listening and jamming some sales proposal on you. I was working to find my daughter her first new car. Clearly not a chore with the kind of process Brent followed with us. His personality made us want to work with him for the purchase.

My wife and I were searching for a new vehicle and visited several Subaru dealers. We received the best deal from Dunning Subaru. The salesman we dealt with (Brent) was extremely knowledgeable of the product and answered all of out questions. We never felt pressured to buy a vehicle and enjoyed the experience. The dealership did not have the vehicle we wanted in stock but did a search of other dealers and found the exacted one we were interested in. I would recommend this dealership.

Great buying experience. Our sales associate Brent was timely with providing all the information necessary to make our purchase decision. We were able to get our vehicle within the exact timeline as Brent had mentioned during our first interaction. Happy to have a Subaru!

I bought a 2014 Forester with my son in 2017. The master cylinder broke in Oct 2018 right before a prepaid road trip vacation. The Forester was certified so we expected Dunning to take care of us and get us on the road ASAP. Not only did that not happen, but we ended up paying for our own car rental on vacation and the towing to get the car to Ann Arbor. Both of these items are listed as covered on the certified agreement. Service personnel told us that user error had caused the clutch to fail and we did not know how to drive a manual. My son was taught on 2 manuals and neither one of them ever had the clutch or master cylinder replaced. Both of my manual Hondas had/have their original clutch. Dunning staff insulted us, and we insulted them back. Our tempers were hot. We felt, and still feel swindled. The master cylinder failed again so we took it to our regular mechanic and he put in another brand part and we havent had a problem since. What Dunning saved themselves in treatment of us seems short sighted.

I just had a great experience buying a car at Dunning Subaru. Juanita Crawford was super helpful and I am really appreciative that I never felt pressured to make a decision that wasn’t right for me. This was my first time financing a car, and everything was straightforward and friendly. I’m loving my new to me Outback!

The entire Dunning Subaru team, particularly our salesperson, Adam, made the car search and purchase experience easy and even fun! We are first-time Subaru owners, and couldnt be happier with our new vehicle. Adam did a great job explaining the different models and options to us and we were able to make an informed, confident choice about what we needed for our new family car. Thanks again to you all!

Excellent purchase experience and after purchase customer care!Juanita Crawford made sure the purchase process went smoothly for me. After my purchase, Dunning offers one point of contact to go over all technology in the vehicle. Patrick Murdock made time on the weekend to accommodate my schedule. Love my new Crosstrek!

Dont trust their maintenance inspection of used vehicles. Get your own inspection and be thorough...

Ive been coming to Dunning Subaru for service to my Outback for at least 6 years now, and I wouldnt go anywhere else. The level of care and attention to detail they show to their customers is beyond compare. Ive seen some of the same service representatives there for years, and Ive had especially great interactions with Austin. I always feel that cared for, and I know my vehicle is as well!

Blaine just got me set up with my first Subaru! The entire experience was quick and easy from the test drive to getting through the all the final paperwork. I was ecstatic as I walked out the door! Will definitely be seeing Blaine again for future business!

Brent was awesome to work with. We called ahead, he had three vehicles lined up and ready for us to test drive when we got there and made the process as easy as possible. I would gladly work with him again!

My husband and I had a great experience working with Brent at Dunning Subaru! He helped us find a vehicle that fit our lifestyle and was willing to answer ALL our questions. Just brought our Subaru Ascent home last night and are so happy with it.

For the last several weeks, Ive been working with Mack to find me my next car. He has always been quick to respond to my emails, is easy to talk to, and has not been pushy at any point.I knew what I wanted when I walked in the door, and he never tried to sell me something outside of my criteria.He has been truly wonderful to work with, and Id happily recommend him to anyone looking for a Subaru!

I have never written an online review before, but after my experience at Dunning Subaru I knew I had to give them a 5 star review online.After weeks of searching for a used car and dealing with multiple disappointments at other dealerships, the Dunning team delivered with OUTSTANDING service.I especially want to give a 5 star review to my salesperson Juanita Crawford and heres why:- She carefully listened to my needs and did her best to find me something without trying to sell me on a car I did not want.- There was no pressure at all and she made a genuine connection with me.- Of all the many dealerships I visited, she was the only salesperson who reached out to me and stayed in contact during my car search.- Once I found a car on Dunnings website, she immediately responded to my request and got all the info I needed right away. I didnt have to wait hours or days for a callback.- She continued to keep me up to date on the vehicles status with regular texts.- She was on top of all the details and got me processed quickly to make sure the car wouldnt get sold by someone else (which happened to me multiple times at other dealerships).- When the car came back from detailing, she noticed the windshield was cracked and quickly made arrangements to have it replaced without me needing to ask. It was done in less than 24 hours.- Even though I was only buying a budget used car, she treated me with the same attention, respect, and urgency as a new car buyer.- I knew she was very busy and had multiple other clients to handle, but she stayed with me through every step of the process even while waiting for the finance team.- Overall, she got me through the buying process in about an hour which was extraordinary!This was my second car purchase from Dunning and I will be returning to them for my next car purchase. Dunning takes care of their staff team and it definitely reflects in the customer experience. Ask for Juanita if you decide to check them out, she will take great care of you!

We loved our experience at Dunning. There was never any pressure, just guidance as we tried to figure out what car would best work for our family. Blaine Schlosser was really great to work with. He showed us different models and ultimately helped get us in a car that we love as much today as the day we bought it a few months ago.

I arrived without an appointment and was greeted with respect. After explaining my needs, I was given an accurate estimate of my wait time - and offered a ride home if I wanted it. I did not. The coffee was excellent. Theres a new machine that brews to your taste. I like that there are two waiting rooms, one for those who want their privacy (me) and those interested in watching TV (not me). The work was done on time. A couple of extra problems were discovered, which were explained and the cost laid out. All in all a very satisfying experience.

I loved my Subaru. Although it had no running issues, I had a small bumper work done on my car at a collision shop (Northside). After the repair, the car ran well for the next months or so as it usually did.Issues started when I brought my car to Dunning Subaru for an oil change along with other services for about $100 plus. A few minutes after driving off the dealership, the check engine light came on. When I got home, I realized the reverse camera wasnt working properly.I brought the car back a few days later and they determined it was the battery and had it replaced along with other diagnostics for $400. The next day, the engine light, along with many warning indicators lit up. I brought the car back for the 3rd time and they said it would cost me $6900 for a harness. When I inquired why I needed a harness for almost 7k, the service people claimed that the mechanics from the body shop cut and rewired the system. Oddly, that particular body shop (Northside) has done many repairs for this dealership and continues working with them. When I declined, Dunning Subaru Service parked my car outside and said my car was “ready” without putting any covers/underlinings back on. When I realized that the pushpins were in my cupholders, I pulled over to check that they were dangling (and now damaged).As time went by, the car began to have issues firing up. Eventually, we drove our other car because our Subaru wouldn’t start. I finally decided to bring my car back to Northside. The shop’s manager was displeased when I shared what Dunning Subaru informed me because they don’t unnecessarily cut wires or rewire the electrical. The shop did their diagnostics and determined it was the neutral switch. For less than $500, my car is working like a charm again. Had I continued pouring money to Dunning Subaru, my car would still have issues. Their service mechanics are inept and unskilled who randomly guess what the problems are at the expense of their customers. I’m annoyed spending over $500 to acquire such a problem when my car had no issues prior. They need to either re-train/re-certify their mechanics/technicians/customer service staff or let them go. After this experience at Dunning, I don’t think I can buy another Subaru, even though I use to rave so much about Subaru vehicles. Yes this dealership ruined it for me.

I cant say enough about how great my used Subaru purchase experience with Dunning was! My salesman, Darren, was hands-down the best Ive dealt with to date: genuine, sincere, and completely transparent. This team at Dunning understands car buying from the perspective of the customer, and they helped me feel comfortable with my decision to purchase the vehicle every step of the way, from test drive to purchase. Additionally, the Dunning team was responsive to resolving my post-sale concerns, which was the icing on the cake! 5-stars all the way!

I did a goofy thing and bought my very first car during a pandemic. All the rideshares are drying up—whats a bus bound girl to do?? Luckily, Dunning Subaru was able to make the process of buying a car unexpectedly easy, swift, and smooth. Its my first experience with a car dealership and I think I got pretty lucky!For a little detail, during my car hunt, I saw a posting for a used 2013 Mazda on their website. It looked beautiful, clean and between the aesthetic looks and great price point, seemed too good to be true, quite frankly. I connected via their website with the intent of putting a hold on the vehicle so that I could check it out and a sales rep—Juanita—got in touch within the same day to confirm some details, put down the hold, and set up a time for me to look at the car. Throughout the whole process, Juanita was super communicative (documents and such were shared via phone or text which was really convenient) and flexible with my work schedule. I was never upsold on anything, and there were no secret hoops to jump or surprises during the process.I got to the dealership, checked out/test drove the car and it was as-advertised—better even. Having read some horror stories about used cars from dealerships, as well as being a newbie, I was of course worried. Juanita noted that Dunning doesnt sell janky cars, which I did honestly at first take to be car salesperson hyperbole. BUT when I got the car checked at a well respected Ann Arbor mechanic that Id gotten referred to, my mechanic gave the Mazda a pretty clean bill of health (7y/o car ran like a champ, oil was changed and everything) and noted that Dunning does take good care of their cars, which was a relief to hear.As I paid in cash, the process took less than an hour. Juanita had me all set up to sign paperwork in a sanitary, socially distanced environment (they even wiped down the car before I test drove) and once I was ready to buy, all I had to do was sign and hand over a check.I couldnt be happier and more relieved to have had such a smooth and positive experience with a car dealership my first time around. The internet scared me quite a bit when it came to this process, and I think I got lucky by going through Dunning. Thanks again for making at least one thing easy during a very uneasy time.

AmaZing cars. AWD is a must have in Michigan and Subaru knows how to engineer the perfect solution. Keep up the good work.

Came in knowing what I wanted and what I wanted to pay. They did everything they could to put me in a car at the right price point. Sales team was knowledgeable and responsive to emails and texts. The experience of buying a car has changed because of COVID but they did what they could to still make it super easy on me. Amazing dealership.

Salesman wasnt ready at the appointment time, then spent 10 minutes with me before asking me to wait while he met with another customer. Literally had only one vehicle to show me which he then quoted an inflated price over the advertised price. I never get their bottom line. I was eager to buy but they just wanted to see how much they could get from me.... no customer service and not interested in closing the sale. VERY disappointing.... and Im still looking to buy a car.

I recently bought my first Subaru from Dunning, and it has been a great experience. My sales rep was friendly, helpful, and most of all not pushy. She offered information but never gave me the impression she was focused on making an up-sale.The vehicle I purchased needed a tow hitch, which was not in stock so I had to come back to have it installed. The service team was great, and helped me with a vehicle to drive around town while mine was being serviced (I live an hour away from the dealership).

This was my first time purchasing a new car from a dealer and it was by far the best experience I could hope for. I worked with Darren and Blaine for the most part, but every person in the building gave me an expectation mal experience. There was none of that pressure and sleaziness that one associates with car dealerships. They were extremely friendly and helpful. I would recommend this dealership to anyone looking to buy a new car. Thanks a bunch guys!

I bought my 2020 Legacy at Dunning in July of last year. Blaine helped me learn about all of the options available in the cars in Dunning’s fleet and helped me pick the right vehicle for me. He also did an excellent job showing how all of the technology in the vehicle worked. He still asks me if I’m happy with my vehicle when he sees me at the dealership for service appointments! All in all, my experience with Dunning has been excellent.

After being a lifelong Ford family we fell instantly in love with the new Forester. On top of a great product, the team at Dunning was such a pleasure to work with. Having never bought through Subaru before, we were a little unfamiliar and hesitant but the team was great. Adam, Ben, Nick, and everyone else we worked with were knowledgeable, friendly, and transparent. Highly recommend Dunning Subaru in Ann Arbor!

Rich H. at Dunning Subaru was great to work with. Exactly what we were hoping for with a car shopping experience. Honest, transparent, respectful of our nos, friendly, proactive with follow ups and next steps.Ben and the other staff were similarly great to work with.Dunning will be our go-to dealership for all our future Subaru needs!

Dunning is great! Both Sales and Service. Bought a vehicle from Brett McDermott. Super friendly and accommodating. Excellent overall customer service.

Went to Dunning Subaru in Ann Arbor for recall WRI20 of my Outback. Was informed itll take bet an hour or more. Was relaxing at the waiting area for about 20 minutes and advisor came and said your car is done, quite impressive considering that my mind set is Ill be here for a while, for that Ill give them 5 stars it was my first time and will definitely comeback, Kudos!

We moved from our 2019 Ascent to the 2021 touring version and love it. Our whole experience in getting out of the 2019 model and into the upgraded 2021 version was simple and enjoyable thanks to the efforts of Nicole Naughton at Dunning. Working with the finance department was also super easy and enjoyable. Great team backing great products without over-reaching sales efforts makes for a thoroughly pleasant experience. We will be back again the next time we are in the market!

Juanita was really nice to work with and finance was really helpful. I also had a trade in on which I got the best price in the market. Happy with the purchase ☺️

Huge dealership. Most dealerships arent cutting deals right now, but we found a better deal elsewhere. Sorry!

Walked in hoping to test drive a car I saw on Dunning’s website. After walking in, that car was just sold, but Brent helped us right away to see what else was available. He helped me find a better car than the one I was looking at! It was a smooth process and Brent helped us a ton!

Nice waiting area off to the side of the show cars. Spaced comfy chair seating around a small coffee table, tall chair seats around a tall table, and a counter with snacks and instant coffee/hot chocolate/mocha machine.

Typical large car dealership. A few good people surrounded by employees that are greedy and/or incompetent. High pressure sales tactics for add-ons almost caused me to walk out on a 99% done deal. Have had bad luck with either overworked or undertrained service techs making mistakes on simple jobs that resulted in multiple return trips to fix.

I am writing this review after a year of below average experience with this dealership. We reached by 11:30 AM ET and requested for finance options on new and used outback, clearly mentioned that we have around 1.5% interest loan from our bank and if they want to finance then it should be less than that. We were made to sit for more than an hour and then got the details with higher interest rates. When I asked this question the sales person started to give me un-necessary answers and it became an argument. Without even understanding the situation the manager mentioned that he is not interested in selling the vehicle. Had owned 6 vehicles so far in last 10 years and never had such an experience. Request the management to ask questions first.

Rich Holewinski was excellent to work with! Could not have had a better experience with this dealership. Highly recommend!

I dealt with Ryan Livingston at Dunning Subaru in Ann Arbor after stopping in on a Saturday to test drive a used Subaru Forester that I had seen online and was interested in possibly purchasing. I had not been looking or thinking of getting a car, it was kind of more of an impulse internet search. Then after seeing the Forester deal, I had to check it out....Once there, I wasnt able to make up my mind as to whether I was ready to proceed with the purchase and exchange my current vehicle on a whim. Come Monday morning I realized I did want the car but thought since I live out of town about 45 minutes, and I work full time, I would not be able to have the time to go back to Dunning and purchase the vehicle. Ryan helped make the purchase super easy, a few emails and it was done! He had a driver bring the Subaru to me at my place of employment 45 minutes away. Signed a few documents, the driver (Eric) put my license plate on my new vehicle and took the old one away. Super easy, I would recommend dealing with Ryan if you are looking for a new or used car. Did not feel pressured to buy.

My salesperson Nicole was wonderful and answered all my questions about my new Forester. It was the best, most efficient car-buying process I have experienced in many decades of purchasing cars. I am so pleased with all the Eyesight safety features, and short of having a Barkley as a chauffeur, gives me confidence to take to the highway on adventures.

I just had an exceptional experience with the Dunning Subaru Service team! Austin did a great job explaining all the details and he answered all my questions to the fullest. I look forward to my next visit!

Recently purchased a used vehicle from Dunning Subaru. Blaine Schlosser was very helpful and courteous both over the phone and in person, whereas some other dealerships I spoke to were not. Received a fair deal on the vehicle compared to market value estimates, and they even fixed some issues that popped up on the vehicle for free prior to delivery. Worth the 30 minute drive for me to come up, great business here!

I had a great experience in the service department. Matthew was a pleasure to deal with and the service was completed in a timely manner.

I bought my car here two years ago, and have coming here for service ever since. Ive had a great experience. I have never felt like they have tried to get me to pay for more maintenance than I need, which I really appreciate and look for in a company.

Juanita was super helpful. She got us all set up for the test drive and then gave us the keys and said take your time. Gave us space to make our decision. Went through with the deal and put a deposit down on my first Subaru. Then a couple days later before I go to pick up my new car I see it listed for a lower price. I asked about it and they honored the price! No hassle or anything. A+ on customer service and inventory. I would recommend to a friend looking for a Subaru.