First and foremost I want to say thank you to RICHARD PRICE our salesman for doing a remarkable job! He gave me and my husband the time we needed to make our choice when buying our new Kia Soul. The financial manager was amazing, he worked very hard to get us to the price point we needed to be. The staff was remarkable, everyone was so nice and the environment was very comfortable. They did not push us into buying anything and I truly feel they had our best interest in mind. I love my new Kia!! I 💯 recommend you go see Richard Price for your next vehicle.

Just got my new 2022 Kia Seltos and LOVE it! This will be the perfect car for our family. Highly recommend Richard Price as a salseman, he is very knowledgeable and incredibly friendly. The manager Karen was also so very helpful and I appreciate all of their help! Highly recommend:)

I’m not the customer here, so don’t reply with a generic “please reach out to the manager that caused the problems in the first place…,” but this dealership seems to have notoriety for selling lemons, and not refunding or replacing until the last possible second.You’ve been holding onto a BRAND NEW purchased Kia Forte for nearly 3 weeks now, with no luck (or effort?????????) made in A.) fixing the issue, B.) securing a loaner car, C.) offering a refund or replacement vehicle.Today, you say “the issue is a lot worse than we thought so it will take longer”The Michigan Lemon Law exists for a reason, and this dealership exemplifies that reason.

AC and the rest of the staff were great in accommodating us although Im regretting not putting my foot down and coming back the next day to finish the deal...being at the dealer for 4 hours (til midnight) was excruciating! I wouldve given 5 stars if they were honest and told me up front how long it would take instead of being told every 1/2 hour almost done.

Nice and friendly. I highly recommend Kia. I went with a friend and she left with a 2022 Car.

Its probably the worst experience Ive ever had dealing with a car dealership. My car is infested with something and of course theyre in denial about it I bought a used car there theyre trying to take care of it. And the whole time theyre saying they dont see anything even though I got videos and pictures. More or less playing it off like Im crazy. The transmission was bad when I bought it the brakes were bad when I bought it its a 2014 they fixed both of them they had it for 3 months and didnt work on it until after having it for 3 months and avoided my calls during that time. Once the general manager got his hands on it of course my car got fixed he handled it well but this whole infestation thing with my car he just doesnt want to deal with it seems. This car should not have been sold. PERIOD!!!!!!I WILL BE REACHING OUT FOR AN ATTORNEY

My boyfriend and I recently went to test drive a Kia Telluride. Wonderful vehicle. Was helped by Richard Price, super nice guy, not crazy pushy. Ended up going home with it that night.

Beyond happy with my experience here! My wife and I purchased a brand new Telluride and could not he more pleased. AC is without a doubt the friendliest and easiest to work with salesman we have ever met, he had no problems answering every question we had about the vehicle and his knowledge of all of its features was impressive. We will happily be back in the future.

My wife and i bought a Seltos EX on Monday. We were back again buying my new Soul X-Line. I love it. AC, who is awesome, was our sales person. He is so sweet and funny. He kept us laughing all the time. AC really cares about his customers. He worked very hard to get me into the car I wanted and a price we could afford. He made both our purchasing experiences ones we will never forget. Thank you AC and thank you LaFontaine.

My salesman Cherif was very amazing to work with. He was on top of everything from the beginning and showed me everything I needed to know about my new car. Highly recommend doing business with him.

I bought a 2021 Kia Seltos S AWD over the weekend and could not have been happier with my experience. They were a bit shorthanded on staff but everyone did such an amazing job making sure that every customer was greeted immediately and attended to. They were great at explaining the whole process, and considered my input in every move that was made. At no time did I feel pressured or cornered into a vehicle I didnt want. I would recommend this location to anyone who is considering buying a Kia!

I can’t say enough wonderful things about the team at La Fontaine Kia. These folks went above and beyond to make sure I felt taken care of and got what I wanted. They got me an excellent interest rate, spent time making sure I had everything squared away, and made sureI left happy, which is saying something because we were not the easiest customers to deal with, but these folks were nothing short of exceptionally patient and kind. Two of the individuals, in particular, AC and Karyn, were absolutely fantastic. I walked in there a customer, but they made sure I left there feeling like family. I cannot recommend this dealership enough!

Cherif was a great salesperson. He took his time and explained the vehicles, options, other options. I bought my car from him because of his knowledge.

This is my third time coming to this location and the manager with the entire crew is incredible. The level of service is exceptional.Andrew Jackson makes sure that you leave completely satisfied. You will not find a more professional looking dealership than this. Located in a very easy accessible area, close to many restaurants.What I like most is that KIA emphasizes the safety measures due to pandemic. I have been to many other places and the difference is stunning. Here at KIA, you can make sure that your safety is number one priority. Always check for coupons online. Shuttle also available. Very flexible.Andrew and the entire service team simply love their job and it shows by the quality of service provided. Satisfaction guaranteed.I cannot imagine going somewhere else.

Today I went in the dealership trying to find a new car for the upcoming fall/winter seasons and I was shocked on how fast, efficient, and professional Cherif Bangoura was helping me get situated into my new vehicle. This dealership had very friendly staff and a clean environment. I enjoyed shopping with this particular dealership and recommend you trying it out!

Just Purchased a Good Kia Soul from a wonderful guy Cherif Bangoura. Charismatic, energetic, real and honest. Highly recommend him!!

Good luck ever getting in touch with the service department. Called countless times and left many voicemails with no call back. I guess the only option to schedule a service appointment is to physically go into the location?

For the product: the Kia Sorento, I give 5 stars and then some. For sales andservice, they are lacking. Sales promised things that never came with the car and service is rude at best (not all of course, but that was my experience). Maybe get a Kia, but get it elsewhere.

AC was amazing - he went above and beyond with showing me all the ins and outs of the available vehicles AND gave me space when I asked for it! I highly recommend AC to get you into the auto you want!

Bought my first new car from here, couldnt have had a smoother experience! Ask for AC he got me exactly what I was looking for at a great price !

Awesome time with the Kia la Fontaine family today, Cherif took great care of my boyfriend and I. Everything was smooth and he had our backs the whole time.

My wife and I just purchased a vehicle from LaFontaine. Upon arrival, I was quickly met by Gil. He really listened to me and helped me find the car that I wanted. He was able to locate a 2019 Certified Pre-Owned Optima SX. Knowing that I have less than perfect credit, he worked the best deal that he could. I was given an overnight test drive to ensure that the car was the right fit for my family. When returning to finish everything the following morning, Gil was at another location helping another customer so I was assisted by A.C. He also to the time to really listen to my wife and I and answer all of our questions. The finance manager, Scott, really went above and beyond for us as well. After coming to terms that we agreed upon, he continued to work the deal for us and ended up getting us a much lower rate and payment. We will definitely be purchasing our next vehicle from these gentlemen. Thanks so much for the top-notch service!!

Best decision Ive ever made purchasing a new car! Couldnt be happier. Thank you team! 😊

My experience with this dealership is the absolute best I have ever encountered! My salesman Thierno (Cherif) Bangoura was awesome right from the get go. From his first email, to meeting him at the dealership and even further communication to make this deal on the K5 work will never go unforgotten. Very professional from the onset right until the delivery of the vehicle...........amazing! My finance manager Stephon Lester......amazing as well for going above and beyond. Thank you to Cherif, Stephon and everyone at Lafontaine Kia of Ypsilanti!!!!!

Bought a new car at this place, but it came with lots of issues. While driving, it overheated so much that it started flashing all the lights at once. I called them and they never helped, never sent service even though they said they would.When I took my car for maintenance they overcharged me, and have in general been the worst people to deal with.I revived a recall notice for the car engine because of a factory defect that made it overheat, they are “dealing with it.” Let’s see what they do.I do not recommend this place. Having bought a new cat I shouldn’t be having this many headaches in only 2 months of driving a brand new car.

Cherif Bangoura was great to work with - he made sure to explain everything about our new car and made sure we didnt leave with any unresolved questions. Thanks, Cherif!Unrelated to our salesman, the websites online payment calculator estimate was really not accurate for us. If youre shopping online beforehand, know that youll likely end up paying a decent bit more than that online estimate.

Our experience today was perfect. Our salesperson AC and sales manager Zach made buying a vehicle smooth and comfortable. Everyone there was accommodating and friendly. From the minute we walked in till the time we left they made sure we were taken care of. AC and Zach went well above our expectations. We will most definitely be back to LaFontaine KIA Ypsilanti in the future!!!!

Fantastic service. Staff very kind and courteous. AC, my sales rep, was great to work with. I’ll definitely be recommending friends to come here.

The service department has been terrible. I took my car in last weekend because it wouldnt start (a 2017). They told me on Tuesday they needed to put a new engine in it. They have yet to give me a loaner car. When they said they would have a loaner ready for me before this weekend. They have also yet to give me an estimate of when the motor will be in or how long it will take for the install. I havent been asking for exact time just a time frame months, days, weeks. There has been little to no communication unless I call. I am very unhappy.

Bought a Seltos today from AC. He made the experience absolutely wonderful. Not only would I go to LaFontaine again but I would seek him out for a sales person.AC, thank you for making my day the best day ever!

My husband and I went to Lafontaine Kia on Tuesday our dealer was Richard Price and he went above and beyond to help us get in the car we wanted!! He is super professional and very friendly! So if you are looking for a new car go see Richard!!

My husband and I had a great experience, Brian and Mac were awesome! They did a great job with helping us find a vehicle that we were happy with. They worked hard for us and we received excellent customer service! Thanks guys we really appreciate everything y’all did for us!!! If you’re looking for a vehicle I highly recommend this dealership and make sure to ask for Brian Leen and Mac Clark and you won’t be disappointed 😃

If I could give negative stars I would!! There service is absolutely horrible.

I contacted the dealership twice now. I was told by Devin the first time, he will get back to me for ordering a new 2022 telluride SX. I provided my name, phone number and email. Nothing after two days. I called back and talked to AC, who informed me that he will make sure someone will contact me back. Nothing. This to me is just unprofessional. As a customer, I am trying to buy a vehicle, but clearly you guys are not interested in selling me a car nor keep your own words to your customer. Total disappointment.

Had issues with my 2012 Kia Rio and, unfortunately, it meant needing to buy a different car. Staff did their best to meet my needs. Mariah offered me a loaner car before my car could be diagnosed. Gil, who sold us the car, was patient and promoted open communication, honesty, and a genuinely friendly disposition. He was also very considerate of our well-being while at the office working through the paperwork. Jay guided us through the financial process and helped us determine a coverage package that worked best for our needs.Today was a bitter sweet day, but we are glad to do business with LaFontaine and hope future experiences will be just as positive.Thank you for working with us!

When I first bought my car from LaFontaine Kia Ypsilanti I was quite happy with my purchase. Part of the deal was that I would get wheel and tire protection thrown in for free. Before I signed my name I pointed out that the tire and wheel paper appeared to be a bill. The finance person assured me that I would not be charged, that it was NOT a bill, and I signed my name.Three weeks later I was reading my bill and noticed that I had been charged $1,350 for wheel and tire protection. I called the dealership, sure that there had been a mistake. They let me know that they had never said it would be free, but rather that it would not change my overall monthly payment. This is simply not true. I would not have agreed to the wheel and tire protection had it not been included in my deal. I went back into the dealership and was told that while a refund was not possible, they dealership would be paying the amount of $1,350 towards my car payment.I submitted the refund paperwork about two weeks ago and recently logged into my car payment website. At this time no refund or payment on my behalf has been made to the car loan company. Should anything change I will update my review, but at this time I do not recommend this company to anyone. They are real snakes in the grass.

Omar is a 5star salesman!!! Best salesman I have ever dealt with!! I will return to lafontaine Kia for future purchases... all around awesome place to buy a car!!! If u want a new Kia see Omar & he will take care of you!!! He’s the most honest & trustworthy person I have dealt with! He goes out of his way to make you happy with your purchase! Thank you again Omar for a wonderful buying experience!!!

LaFontaine was the best car buying experience I have ever had. They went above beyond and the timeliness with my many question was excellent! I highly recommend this team!

Buying a new vehicle at LaFontaine Kia Ypsilanti was an excellent experience. Omar helped us every step of the way by being 100% open and transparent. There were no surprises, which really helped to keep us relaxed and excited. Omar and the rest of the staff were so friendly and welcoming and the dealership has a real “family” atmosphere. I would recommend working with Omar to anyone and everyone, he was absolutely amazing. Thank you Omar and to everyone else at LaFontaine Kia of Ypsilanti!!!

It was my fist time there,and I can say the staff there was very helpful 👍 I have never been so please. THAKS Brian and Frank.

Omar & Gabriel (Finance guru) were absolutely wonderful in getting me into an awesome car at a great price. This team was super easy to work with and did everything they could to make sure I left with a good car. Go see them at LaFontaine Kia in AA- these guys are the best.

Amazing experience all around this is the second purchase I’ve made through this dealership very friendly staff and crew I highly recommend using the salesman Richard price very knowledgeable and friendly made the experience that much better his main concern is that I walked out of there happy he went above and beyond amazing experience overall

Gil and Jay work hard for you to get you into the car of your dreams and the price your able to afford! I love these guys they are like family to me at this point! I have bought 2 cars through Gil and 3 under Jays management in the last 5 years!! Go here and you wont be disappointed in there service!

Id like to say Richard and Gil were tremendous help with getting my new Kia Soul. They fought for me and got me everything I needed. Highly recommend them 👌

So to clarify I did not purchase a vehicle here and it has everything to with the experience I had.I got there, had an appointment with Mack but I was a little late. No big deal because it didnt even seem as though he knew I was coming. I would recommend salesmen who have their appointments set up through the BDC at least read whos coming in because it comes off significantly more professional. It was an appointment for appraisal and to compete with one I had previously had the day before at one of their competitors. The person who set my appointment was aware of this in fact she suggested it.Well I get there and talk with him and inform him Im there to sell my vehicle and get into a Niro Hybrid Plug-In if they had any available. His initial reaction and statement, You know those are expensive right? Um yes I know that I researched the vehicle which is why I wanted it. Over the course of our time together while he looked for the vehicle that I wanted and tried to diminish the worth of my vehicle in a hot market for used cars by telling me, no ones gonna wanna pay that for a used car I got rather annoyed waiting on them to even come out and appraise my car to give me a competitive offer. He just continued to reiterate, thats expensive thats pricey which again I already knew it cost more than the vehicle I was currently driving. I even explained to him that I was driving my current vehicle because of work but I no longer had the job I previously leased it for. Then he got confused about the 3 levels of Niro they offered and asked me to confirm about 10 times which one I was looking for. The hybrid, the plug-in hybrid or the EV. At this point its apparent hes not actually listening to me.I was about to leave when the sales manager came out and asked if they could get me into a vehicle today and that he would completely handle my pay off. The sales manager was great, I could tell that when I was talking he was listening, very nice guy but very straight forward as obviously this is business. After he gave me verbal confirmation he would pay off the vehicle and he actually seemed to know what the incentives currently were which wouldve sweetened the deal I decided, as I usually do to take the day and just think it over. I was ready to pull the trigger but I just couldnt let it go that the salesman was just not helpful whatsoever and seemed more concerned with the money and not my experience. What he didnt know was that I have good credit and this wouldve been my 3rd vehicle direct through KMFUSA, tier 1 credit essentially and generally my time at the dealership is no longer than an hour getting all the contracts signed and what not. I dont know if he was making an assumption because I was in basketball shorts or if hes always that abrasive but whatever the case he chased away a deal. I worked on car lots for 5 years and I know the process. He tried to run game on the wrong one.

Just got done working with Gabe and Omar here at La Fontaine Kia. Gabe and Omar bent over backwards to help my fiance and I get into our dream car. From getting us approved to helping us make sure we had all the required documents, Omar and Gabe stayed in communication and made the process easier than I could have ever dreamt of. Highly recommend if youre looking for a car. They will hook you up.

Nearly brand new Kia bought, died not even a week into driving and now 2 weeks into sitting at the dealership still hasn’t even been looked at? Are there staffing issues or a lack of care?

My rating is 5 out of 5 stars. The customer service was top notch. AC, the sales rep, was great-- full of energy, and very positive. He and his team was able to get me financed when no other dealership could. Keep in mind I tried about 7 of them. U would definitely recommend my friends, family and associates to shop here!

AC provided us with one of the worst experiences ever.We will never work with LaFontaine again.The car was dirty and had no gas for our appointment test drive.When we drove from Mt. Clemens to Ann Arbor to pick up the car at our appointment time the car was not ready and we had to wait for 2 hours for them to clean the car. Then after finally getting the car, the car was still dirty inside. Crumbs everywhere.With the industry having options to purchase cars online, I now understand why.

They make appointments with you and then dont show up.

Very nice people. Love them great place to get a car from. Make u feel right at home. I will tell lots of friends about u guys. Have a happy new year.

Ive had 2 Kia Optimas, and absolutely love the car. Ive had them regularly serviced at the Kia dealer on Jackson Road in Ann Arbor and have been happy. When I recently received a recall for a potential ABS issue, I had to take my car to Kia in Ypsilanti. It got an oil change, and was checked for the ABS issue and was fine.When I got my car back, my windshield washers didnt work. I stopped in to the dealership and spoke to Andre Jackson to ask him if the repair and my windshield washers not working could possibly be related. He said an emphatic no, that the ABS part was near the battery. I ashed if he could take a quick look and he said no, because quick looks always turn in to long looks (which I understand). He said I would need to make a service appointment.I asked my husband to take a look before I took it in for an appointment. He found that a plastic housing just under the hood had been removed, and when replaced the hose to the washers had been disconnected and smashed. He reconnected it and all works fine.I called Andrew at the Kia dealership this morning to let him know what happened. He insisted that they did nothing on that area of the car. When I told him that I wasnt happy and didnt plan to be back, his response was no problem.On his business card, it says, Its not just what you get. Its how you feel! I can tell you that this didnt feel too good. I would expect an apology, not a dismissal. I wont be back.

They are on point ! Excellent customers service! And they go above and beyond to finance you a good deal!!!!!

Cannot say enough kind words about our experience here. Omar and Gabe went above and beyond to help us get the car of our dreams. They will do everything in their power to help you succeed. Would recommend anyone looking for a car to come here.

Best experience ever at a dealership. Thanks to Omar and Gabriel I was able to get into a 2019 Chrysler Pacifica and Im so in love with my new girl😍😍. I got a great deal on my trade in and and they got me a very reasonable price. No complaints I will be back when it is time to upgrade.

I was very lucky enough to schedule an appointment with Andrew Jackson who went above and beyond his duties to diagnose why my engine light was on. He reprogrammed the system and was kind enough to show me all the steps he walked through, I also had a problem with apple play and Andrew showed me step by step how to reset in the future. What a real gentleman.Professional, courteous, friendly, great serviceHighly recommendedLooking forward to scheduling future appointments if needed😊BS

Walked in today to look at getting a new vehicle for my wife... AC immediately greeted us at the door and did an amazing job helping us get her into a new car. Highly recommend visiting him for any questions when interested in a vehicle!Thank you so much!

If you’re looking for a new vehicle, I definitely recommend visiting LaFontaine Kia & asking for Gil. He spent the time to explain every little detail and answered whatever questions I had. He was professional and easygoing. I love my new car & got an amazing deal. When I decide I want something new, I’ll be returning to LaFontaine Kia.

Great experience at LaFontaine Kia of Ann Arbor. I went to look at a New Kia Soul just to check them out. They showed me exactly what I was looking for and gave me a great price as well. They delivered the vehicle that same day. A C did a fine job helping me with the sale. No pressure to add anything that I didnt want and answered all of my questions. Ive had my cars serviced at LaFontaine and have had great experiences every time. Everyone that I have dealt with from sales to service have been friendly, honest and have always treated me well.

I had a great and fun experience leasing my very first new car. I called first and scheduled to come in and look at a forte. Before test driving they sanitized the entire car. Ray was very helpful with working around my budget. The entire staff makes you feel very comfortable, they seem like a big family. I would 10/10 recommended going to LaFontaine Kia in Ypsilanti.

Sold my car here yesterday! Not many dealerships focus on market price like they did!! Highly recommended!!

AC was incredible! Just bought our first new car and we love it!! Give LaFontaine a call and ask for AC, he is the best!!! Got my wife and I a great deal on a Kia Niro!!

Great experience, staff was friendly and extremely help full. Probably the best experience Ive had a dealer ship

This is the best place i have been to! Went there and went home with a new car the same day! God has angels work there. I would send my family and friends there. God bless everyone who works there

I went to the Kia dealership for the first time for service. The service attendant (Andrew) and my service was excellent. Waiting inside of the building for service was unacceptable. The salesmen were not wearing masks - and after the 4th person walked past me without a mask I left to walk outside. They have the notices on the door that masks are required for entrance, but clearly the sales staff does not believe that is in reference to them. The service technicians and support people were wearing masks. (which I much appreciated in this time of Covid)

I had the most amazing auto-buying experience here. From the moment I pulled up, before I even parked, I was given a very warm welcome from Jay. After being greeted and introducing ourselves, he listening to me very carefully about my situation and what I was looking for in a new vehicle before pairing me with Aaron. Aaron was such an amazing salesman, he could’ve sold me bottled air! I loved how Aaron took time going over every little detail of each car I took a look at, and what I particularly appreciate the most was that he went over driver safety and informed me of how the vehicle not only has front-impact airbags but both side impact airbags and overhead airbags as well. As someone who was hit from behind by a drunk driver before, I felt so so so so so very happy to know that Aaron actually really was listening to me and went out of his way to go the extra mile to talk about the vehicles airbags and other safety features. My time there didn’t feel overwhelming or pressuring like at most dealerships, everyone was so friendly and attentive. Jay and Aaron made me feel valued, which is really important to me as a customer. I’m extremely happy with my purchase of a new 2020 Kia Rio!!!

Excellent experience purchasing a new vehicle at this dealership. Our sales professional was AC and he was very patient with us. He explained everything up front and was honest with us about the payment price and our available options. We were able to trade in our ten year old car and get out with a new car when other dealerships couldnt make it happen!Thanks AC and the Lafontaine KIA employees! We appreciate you!

I came in today with hopes of getting a second car for our family, AC was able to get us more than we could have ever though possible. He not only got my husband in the car we wanted but he got me out of my current lease and into a brand new 2020 Kia Optima. Everyone there was friendly, and easy to work with. Service was fast and they were attentive to our needs as a family. I highly recommend a visit if your looking for a new vehicle even if you don’t think it’s possible give them a call. They really do have the family deal! Thanks for everything!

We went to another location and were treated terrible, got into contact with LaFontaine Kia in Ann Arbor and it was a completely different experience. Omar Hazimi went above and beyond to make sure that I was taken care of and my whole family was. Instead of just getting me into a safer car he got my sister and mom into a brand new car also. The environment was clean, not too noisy. Everyone was so welcoming and made this process a lot less stressful. I just want to say thank you to everyone who helped me in this, it might not have been a big deal to others but it meant a lot to be treated like family.

I DONT WANT TO GIVE 1 STAR TO THIS DEALERSHIP NOT RECOMMEND THIS DEALERSHIP I SOLD MY MERCEDES 2018 TO THIS DEALERSHIP ON 16TH MAR AND TILL 30TH MAR TODAY THEY DIDNT PAID OFF MY LOAN BALANCE AND THEY LISTED MY CAR FOR SALE ON THEIR PRE-OWNED LOT AND WHENEVER I CALL THEM NO ONE IS CONTACTING ME BACK TO RESOLVED THE ISSUE.

It was time for us to upgrade our vehicle we love the new sportage thanks to Gil and the others who hooked us up. Anyone looking for a good vehicle hit up Gil and his team.

Omar helped me get my new K5 today and I am extremely happy with his service throughout!

I had a great experience here, on a holiday weekend they stayed late to finalize my deal and worked hard to get me everything I needed in my new car. I would 100% recommend them and when it’s time for a new car again I will be back!

They took great care of me. Omar was very helpful and I was able to walk out with a 2020 Kia that same day! The staff treated me like family and I really appreciate their service.

Best service, great work!

AC is amazing! He got me the car I wanted at an awesome price. If you’re in the market for a new car I highly recommend LaFontaine, just remember to ask for AC.

Our experience at LaFontaine Kia of Ann Arbor was fabulous. We recommend our salesman AC to everyone he was able to get us into the car we wanted and for that were forever grateful. Go see AC so he can help you do the same! God bless

Exceptional customer service. Have never dealt with a car dealership where EVERYONE (from the porter to ALL the salesmen, to the sales manager, to the finance guy) were so very polite and nice (to customers and each other). Highly recommend buying a vehicle from them. I love my new Kia Niro!

I would never purchase a vehicle from Ann Arbor KIA. There is so much incompetence, from the manger to the finance department. Worse customer service ever!

Gil thank you so much for all your help. You made my experience a stress free experience, and anyone whos bought a car knows thats not easy. The staff was great and the service was spectacular. Thanks again for everything, Lafontaine Kia.

I have nothing but good things to say about everyone I’ve interacted with here! I worked with Omar, who got to know me and my needs for my new car. I was able to test out vehicles with ease, and truly feel taken care of by the entire dealership. I ended up purchasing my new car on my birthday and they even got me a card :). From the big stuff to the little details, I highly recommend!

Gil went above and beyond for my wife and I. He made our purchase as quick and smooth as possible. Best salesman!!

Just purchased a used Kia with the exceptional service/assistance of Gilbert Hadden. Not only did he help me find a new vehicle, but he also was very helpful throughout the whole process. Definitely check this guy out for all your automotive needs!

Fast and friendly service! AC (the sales rep) was positive and mad sure the car was exactly what I wanted.

My husband and I purchased a vehicle at Lafontaine Kia and everything about our experience has been smooth sailing. AC has been a pleasure to work with. Highly recommend purchasing a car from here.

The best dealership u could every experience their kind caring hospitable they also give you the most awesome customer service you could ever receive I had the best experience there at LaFontaine Kia in Ypsilanti Jay is fantastic Ray was my salesmen he was a diamond in the ruff and the rest of the staff whereAwesome-i don’t know their names but they gave me the best experience that you could ever have so it’s definitely worth taking the trip to be treated with nothing but respect and kindness thank you all for the service you Provided You made my trip worthwhile while

Had a bad experience at a different dealership called this location and they completely turned the experience around. Omar Hazimi was so understanding and caring about us as a family that we ended up buying 3 new cars from him. We feel like we’re part of a family here with how everyone treated us but truly feel Omar went above and beyond to ensure that we had an awesome car buying experience. I would highly recommend Kia of Ann Arbor and especially Omar Hazimi.

Lafontaine Kia of Ypsilanti was great! Thanks to the sales manager and salesman Omar for my new 2021 Kia!

My son was looking for a car and walked into this dealership one morning last week and was greeted by Ray Diab. My son had a certain price point he was working with and Ray worked with him. Not only were they willing to meet him at his price point, but they had the exact car he wanted. The car is beautiful and we couldn’t believe all of the extras that came with it. We were also able to turn in his current lease at this dealer (because LaFontaine also sells other car brands) saving us a second trip to another dealership. The customer service was top notch and I recommend this dealership to anyone looking for a nice car, for a great price, and with state of the art customer service! Ask for Ray!!We will be back!

Super fast and friendly service. I love my new Kia!

After weeks of car searching I thought this was it for me! Title in hand on my trade in. Finance approval letter with the bank of my choice. Insurance quote done. Ready to purchase. Before coming in, I emailed Stephanie to make sure the car was still available. Sent the link of the exact car I wanted. (priced a little under 15k with Kias Customer Cash + military discount.) My email states although I am not in the military, Do you guys offer any discounts for front line workers. She replied yes. The sales guy initially told me there is no such discount and the sticker price is the actual price. I told him I spoke with Stephanie regarding the discount so he goes to inform his boss. Comes back and says they called Stephanie and she didnt know about any front line discount. (Red flag!) I showed him the listing on their website as well as the email exchange with Stephanie regarding the discount. He literally took my phone with him to show his boss!! He was still pushing for the sticker price but asked me where I wanted my monthly payment to be and if I wanted my credit checked for a new financing option. I told him Ive already had a few inquiries, wasnt looking to get anymore on my credit. He asked what I was looking to get for my trade in. I said 2 to 2500k. We all laughed! He told me he didnt think I would get that much for it because of the miles + age but he would let his manager know. Cool, thats fine. I told him I was willing to pay whatever the difference was between the discount + my trade in, in cash ! He goes back to talk to his manager. His boss Gabriel then comes out. This is where things went left. He asks about financing AGAIN but this time the entire 16k sticker price and with nothing out of pocket. Not interested. He mentions he can offer 300-500 for my trade in. I told him Ralph Thayer dealership had already offered us 1000 for it. Hes going a mile a minute about how old the car is, whats wrong with it, auctions, and why they may have gave me that price. Then inserts well did they offer a front line discount. Why does it matter if Im in your office?  He was very aggressive and half way insulting. It was crazy and uncomfortable! He wanted to go back and forth about another dealership with sarcastic jabs. I should have ended the conversation with them once I kept being questioned about what Stephanie told me as if I was lying but I was really hoping to make a deal today. I am still in disbelief about the entire ordeal. Sales guy A.C did reach out to me but glossed over the issue at hand which is the poor customer service we received today.

Great experience buying and services

AC was great to work with and helped me out tremendously! Very fast and smooth service.

Dont even bother. Online listing price is NOT accurate even with the same incentives. The good old bait and switch.

If your looking to buy your SUV or car PLEASE GO HERE!! hands down DREAM TEAM Jay (Manager) Ray and Gil (Sales) was phenomenal. Usually when you go to a car dealership they try to push you into something you really dont want or promise you something they cant really do, just to get a purchase. Not these gentlemen - they treated me and my husband (Wes) like family and made sure to get us our bang for our bucks. I purchased the Sportage Nite Fall edition 2021. Jay and Gil treated us so well that they got my husband out of his old Dodge Ram and into a bells and whistles Sorento 2020. We are in love with our new vehicles and brag to all we know, that if you are looking to buy please go to KIA LaFontaine, that you will not only be treated with excellent customer service, but treated like your family. Thank you, Jay, Gil and Ray for taking your time with us and putting us in our desire brand new vehicles. #Customersforlife

Still in middle of moving in. Dealt with AC...tremendous guy!!!

Great place! Very friendly and easy to work with. AC is excellent! I highly recommend requesting to work with him.

Great service, sales reps are down to earth and make you feel like you’re apart of the family. Ask for AC or Gil! They’ll definitely take care of you.

Great deal on a Subaru! Easy transaction with Mark S.

Great experience here with A.C he was a huge help. Would recommend stopping in if youre looking for a new car.