Their online ordering system was super easy to use and their staff quickly resolved the one small issue I had. Our unit was clean and ready to safely store our stuff.

The employee working at this location is AMAZING, Helpful, and easy on the eyes. Went above and beyond to help me get the right size storage and was extremely patient with me. Thanks Tenisha!!

I had the pleasure of going to Extra Space Storage in Massachusetts. The lady who helped me was extremely helpful, kind, knowledgeable, sincere, intelligent, and absolutely gorgeous. From the time I met her to the time I told her goodbye, I felt at ease because I saw that she would go above and beyond expectations. She explained to me the process of storing your possessions, and that really meant a lot to me. My possessions are important to me, and I wanted to make sure they would be as safe as possible. She really showed me how dedicated she was to me as a client, and I greatly appreciated that. I constantly saw her working without taking any breaks because she really seemed passionate about her career. I would highly recommend Extra Space Storage to friends, colleagues, and even strangers. My experience was actually nonpareil because of wonderful ladies such as her. I give Extra Space Storage an A+ or a 100% because this lady and this company should get a perfect score.

We had an excellent experience setting up our storage unit. I was very impressed by the cleanliness of our unit. 100% recommend!

Tenisha was very helpful when it came to getting a storage unit! She was kind, patient, and willing to help in any possible way. She made the experience smooth! 10/10!

When researching possible storage places, I ended up choosing extra space off Rte.146 Worcester/ Millbury and I wasnt disappointed. The customer service was excellent, and the rental unit was clean and secure. The price was fair and I am excited to store my belongings at this location.

I really enjoyed my experience with this service. Tenisha was especially helpful accommodating getting my paperwork done in the office rather than the usual; online. Exceptional customer service and clean/easy storage. Highly recommend ;)

Everything was easy and all over the phone, when I arrived the unit was clean and ready to go.

Tenisha was kind, understanding and super helpful in getting me a clean unit in a timely manner. Highly recommend.

Best storage I have gone to this far! I love the friendly face of Tenisha! She went above and beyond to find me the best offer for what I looking for. Absolutely recommend and ask for Tenisha!!

This was my second time opening a unit at this location. Tenisha was extremely helpful, great personality, and overall made the process EASY and hassle free. Also helped answer any questions I had! Experience was 10x better compared to previous years.

Very well and professional costumer service. Highly recomend 💯

I was very anxious getting a storage unit for the first time. Walking into the office at at Extra space in Worcester I was immediately comforted by the manger Tenisha. She made it so easy as walked me through all my options and was honest, upfront and informative. It was a fast experiences but I never felt rushed. I left feeling relieved and even excited to own my own unit in a safe secure place. I highly recommend visiting here and checking it out, the management is amazing and the atmosphere is clean and welcoming. 5 stars for sure, I look forwarding to use my unit and visiting the office whenever I need anything.

Great service, friendly employees, would recommend to anyone.

Nice environment, very well Customer service and great management!!!

Customer service was fantastic. Easy to rent. Management was polite and professional. Facility appears to be clean and secure.

Very impressive!!! Everyone went above and beyond to provide needed information and support.

Regina was super helpful, knowledgable and friendly

First time renting a unit, it was a smooth and easy process. The property manager was great,and she was very knowledgeable and answered all of my questions. I would highly recommend!

Regina is awesome and needs a raise.

Tenisha was amazing and a tremendous help in the storage of our move. She was able to work directly with our movers and set everything up with great communication. Highly recommended!

Tanisha was very helpful in getting me a unit that fit my needs. The process was quick, easy, and very professional!

Customer service was great and the prices arent bad would use it again for sure

This certain location handle my storage needs effectively and very professional with employee Tenisha. I would definitely recommend this storage to family and friends.

I had an Awesome experience with the lady I met.She made everything so easy for me by walking me through many options that made it so easy for me to choose what i really needed.

I spoke to Tenisha who was very helpful. The man I spoke to was also very helpful and looked for the best price and availability. This is the second time i have used extra space.

Great experience and very helpful and friendly staff.

My family and I used to use this place all the time. But when the new people took it over they weren’t friendly at all they gave my mom a hard time constantly we went and booked it then changed her mind three hours later we put a good size deposit down and they asked for a month payment in advance so she did but then when we canceled three hours later. They gave us a hard time about giving us a refund They kept giving us numbers to call and just giving us the runaround and passing the buck on to the next person and then we finally got a hold of somebody and said that we weren’t going to get a refund at all we didn’t even get a chance to get the lock on the storage unit or even put any of our stuff and like I said we paid for everything.And something else came up and we had to cancel after three hours a family member passed away and they didn’t care.

Excellent customer service. Manager Tenisha took the time to explain all of the details.

The manager there Tenisha is very nice and helpful always checking up on the customers !! Goes above and beyond to help out !! Extremely kind and always checking on the property !! Would definitely recommend customers to rent on her property

I had a pleasant experience thank you very much.....

Excellent friendly service.

Tenisha was awesome...she got me a storage quick and easy. Thank you very much Tenisha. A1 service..

Tenisha at their Millbury location was not only exceptionally helpful during my time using their service but handled a difficult customer service situation with a level of tact that should be exemplified!

Tenisha was very helpul and attentive and had great customer service skills i highly reccomend extra space storage!

TO WHOM IT MAY CONCERNDear ExtraSpace Storage Representative,I had already left a review on your website but unfortunately, the website only allows us, customers, to write a couple of words, so I decided to come here to write a more lengthy review.I had the pleasure to meet your employee Tenisha at ExtraSpace Storage on Milbury St in Worcester.Tenisha is outstanding and she goes beyond and above my expectations in all services that I need from ExtraSpace Storage in Worcester as a customer for the past 2+ years.I know that Tenisha wasnt the manager then, but thankfully you guys found the right employee for the Worcester, MA location.She answers my phone calls promptly and with professionalism always.I have a 10x9 storage space and she is awesome when answering questions and assisting my needs as a customer.Even when I call and don’t leave a message, she gets right back to me probably because my caller id shows up at the office’s phone.And when she is busy with a customer she answers my phone calls and tells me that she will call me back in 10 minutes or so and she does call me back, that’s Great!Tenisha is extremely knowledgeable in all aspects of her job. She is an excellent manager for ExtraSpace Storage and I hope that with her knowledge she will get even further professionally at ExtraSpace Storage in Worcester.ExtraSpace, thank you for having Tenisha as the manager in the Worcester, MA location.Regards,Paulo Ribeiro

Tenisha is very professional with her customers extremely helpful when asked a question Im very satisfied with my unit and the service

Tenisha treated me with the upmost respect and professionalism when I came in to pay my storage space. In the years I’ve been a customer at this location she’s been the best employee yet. Hire more people like her. Great experience, Great Employee!!Thank You, Tenisha!

My experience was great they were very helpful I would store with them again if needed thank you for helping me through tough times

Usually the staff we deal with at storage places are very rude glad we came to this location clean close to home and the pricing is competitive.Tenisha was very sweet and attentive to our needs thank you!!!

Went to get a storage and Tenisha treated me with the upmost respect and professionalism. Had a great experience.

Staff’s very disrespectful and for some reason the price for my storage went up without anyone notifying me. The manager at this branch is very disrespectful and lacks customer service experience. Also there is a lot of hidden fees when renting from this storage company. I will not recommend this place to anyone especially if your black because they judge before you even enter the office.

I love this place! Amazing customer service. I showed up, wasn’t sure what I needed, but Larissa showed me the perfect units. I took it right away. The facility is clean. Easily accessible. Happy customer. Talk to Larissa, she’s the best!

Courteous and professional! I believe the girl that help me her name was Larissa if I remember correctly was great! She was very good at explaining what I was getting into and took a walk with me to show me the room before I finalized anything. On the way back to seal the deal she saw and took the time to even pick up a couple small pieces of rappers or something which shows me they have pride in what they do and that says a lot to me. I would highly Recommend them to anyone!

Wouldn’t recommend this specific location to many rats and mice.

I had a great experience with Extra Space Units in Millbury Worcester and Auburn location. I booked online from one state to another and the website is easy to use. I had to transfer from one location to another. Paying on one and they gave me a refund and applied to the other location. There Chat line is excellent. Very pleasant and knowledgeable and helpful. I would recommend them and will use them again.

Tenisha was amazing and so very helpful and sweet! You need more people like her.

Due to the overall monetary cost, I am NOT an advocate for self-storage in general. That being said, I completely understand the concept, & why its popularity only continues to grow stronger across the country. Speaking about the Millbury St location, both Larissa & Veronica have shown great understanding in handling both my need for self-storage & any issues associated with it as well. They both have been supportive & because of this, I would recommend this location for anyone else looking for self-storage.

No issues fast easy Tenisha was a Great help

Units are expensive and small

Starting with 4 stars and will adjust after we are done with using the rental space. I have one suggestion...let the phone rep Tanya who called me promptly at 9am and made the simple task of renting a storage unit an absolute joy! She actually made what was already a really bad day so much better. Now have her train the kid working the counter and youll be golden! He did his job well. But thats it. No greeting. No smile. No thank you. Nothing human lol Walked me to the unit and showed me how to do the lock and then just left. Had to find my own way out and its like a maze lol

The manager Tenisha was absolutely perfect love the excellent service !!! Recommend it 100%!!

Everyone was professional and courteous. My daughter was on the phone reserving a unit. The ease and cost was excellent, so,I decided to rent a unit as well. Very pleasant and professional staff. I would recommend them in a minute.

Typical storage place. Prices not that bad. Well lit at night.

I’m not sure, I haven’t used it yet

Awful experience, DIRTY units, priced way too high and unit price went up $20 within 2 months. Rude manager. Changed all the locks randomly with no refund for the lock i just bought there. Trash piled in front of my unit and when i called to complain, received a phone call back with an attitude and no apology. Filing with better business bureau. Broken exit gate code machine so it takes forever to exit through the gate. DO NOT RENT HERE!!!!

Great customer service, I came late in the day and was able to rent a unit. I had spoken to Larissa, very nice person and was attentive. I saw the the unit online n was able to match the price.( Do your research people). Also, you don’t need to get the insurance although they tell you it’s” necessary”. There’s no law that requires you to take it. Just know you have the choice to decline. This is the second unit I am renting and will continue to do business with them. Thank you Extra storage!!!

Manager was less than friendly, but price was better than most.

They advertise first month free, that wasnt offered to me. I was told that the building Im in has carts available to use to bring things in. There was wasnt any cart anywhere in sight. I called and left a message. I NEVER received a return call, and no cart has been put in the building.

Tonya made sure I left there feeling better about my self and brightened up my day without even knowing.

Tanya is the best. Diligent, thoughtful, and caring. She truly will do whatever it takes to make you happy.

Tanya was great and super helpful. Thank you so much

Excellent customer service. Went above and beyond expectations. Explained perfectly what services would fit our needs the best. We actually almost went to another storage company but due to both of their sales abilities we now have a 10x15 unit for the season. They definently deserve recognition for how they convinced me to rent here instead of the competition!

Very polite and helpful. Quick service ! Definitely would recommend them!

So far so good!

Attentive & Friendly. Convenient location. I reserved a unit online and 2 minutes later I was called. They let me know the hours I could stop by and that the unit I picked was the last one so it was First come first serve . I went down there and was out of there in no time.Awesome place!

Very Great Customer Service Made to Feel Safe and Secure.Id Recommend this location to anyone who needs a place to store there belongs long term or short. Service with a smile💎

Larissa & Veronica were just what the Doctor ordered after a long day at work. They were extremely helpful in finding me the space and plan that I was looking for. Larissa was patient and took the time to make sure I understood everything I was signing for. I feel very fortunate because I went to the wrong storage facility...but it turned out I was definitely at the right facility.

I had a very pleasant time there. The staff was very knowledgeable over the phone and in person.I highly recommend anyone with extra space needs to go by. Specially with Larissas help...😀👍😉

Got there and was immediately greeted by Larissa. Very polite and took care of me very quickly and efficiently. She even checked the sister stores to get me more availability of units. I got what I needed and it was very acceptable. Thank you Larissa.

Quick and easy processFriendly service

Needed a parking spot and I got one at a great rate. Ladies here made entire process easy. Thank you

I was helped by Larissa who was very sweet and helpful. She didn’t hesitate to show me 2 storage units in the pouring rain, she answered all of my questions and I am very happy with everything!

Clean and secure. Reasonable rates. Many different size lockers to rent. Ms. Rosado takes time to explain all of the terms and conditions. She is protective of the facility. I like that. Keep up the good work!

The employees here are great they go above and beyond storage. Its appreciated.

Not happy with the prices, waited for a return call from management, never happened. not pleased. wanted to,down size units but the units they offer having falling insulation. Had one unit like that, had a mess to clean, didnt give me any extra days without wanting to charge more $$.

The customer service at this location was 5 star. Answered all questions I had and were so professional. I highly suggest this location.

Employees are very helpful and caring all around great environment

Larissa was great! Took time to show me multiple units, she explained all of the terms clearly, and was very friendly. Go see her if you’re looking for storage space.

I was in a hurry looking for a storage near the city and near my parents house. My stepmother told me to go where she went couple of years ago and had a good deal. 1 month free. Dana from Millbury Street Storage was really friendly and very very helpful.Thank you so much Dana.

I have looked into a lot of different storage companies before I called your store. The lady who helped me was very pleasant and answered all my questions with no issues. This is by for the best storage place I have found. Very friendly and helpful.

Larissa is the type of employee who makes companies great. Thank you for your courteous and professional assistance. I highly recommend this business.

I felt confident that after moving my items to the storage unit that I had made the right choice of storage facilities. Larissa was very willing to answer all my questions and provided very good customer service.

Whoa! What a great storage facility. Great service best place around.

Thats customer service at it finest when you walk in as Ashley is about to start her lunch... I felt bad she made me feel better that it was okay that she could eat later.... sorry but thanks for service provided......

Larissa was very helpful when I visited this specific site. She was very polite and took her time to explain things to my family and I. Will definitely recommend this site to friends

Dont take the published dimensions of the units at face value. I chose a 5 ft x 5 ft because the stuff I needed it for would fit perfectly, with just enough extra room to maneuver it in and out...or so I thought. It didnt all fit, which created several problems. I didnt measure it when I moved in because it was pouring rain that day, and I thought I must have miscalculated. But when I moved it all out I did measure it. 58in x 49in...Thats less than 20 sq ft rather than the 25 sq ft it was rated as. Truth in advertising anyone?

This was the best experience Ive ever the women at this storage placea really good and Larissa was fantastic she helped me with everything that I needed

Setting up my storage unit and moving items in was made so smooth by the staff. Larissa was very helpful with great communication through the entire process.

Sheila was amazing at recommending the appropriate space needed, and made the entire transaction easy!

Very informative, accessible and friendly. Highly recommend.

Very atentive and informative. Answered all my questions. Thanks Larissa

Extra space storage was the best storage facility I found. Inexpensive, secure and clean. Larissa was very knowledgeable and helpful. Would recommend to anyone looking for storage.

Larissa and Andrew were ever so polite, courteous and professional. They made the rental experience a positive experience. They are good energy people!

The team there are super helpful, thank you!

I recived some of the best service here at Etra Space. I was helped by Larissa M. She was very nice and helpful. If you need storage come to this place!!!

This place is awesome 👌 they always work with me on payments and have even taking a half and half payment. Thanks Larisa!!

That’s the second time I was renting storage and decided used extra space storage again beacuse of the nice experience I had first time( 1180 Millbury street Worcester 01607) Tenisha she’s a super nice, smiling and creative person which that’s only proof I made a good decision to go there Again. . If u ever need to talk to someone about space size etc u need talk to Tenisha !!!! She’s super helpful and knowledgeable!!!! Thank u Tenisha for great experience I had with u👌

I have all infomation i need for my storage.make my experience very fun.

I have never dealt with a storage facility before- so this was a new and PAINLESS experience. The office staff was friendly- had everything we needed and got us in and out within 1 hour of calling for a unit!I do know it is a bit more expensive than others I called for, ($ 180.00 per month for a 10 X 10 unit including mandatory insurance) and the facility falsely advertises 1st month free, so if you can get by both of those obstacles- this space is for you!