Pete was excellent! He helped me replace my broken phone immediately and also save me money on my monthly bill. He was thoughtful and professional the entire time. I am so appreciative!

Alex was very helpful with the purchasing of 2 phones. Made sure we had all the necessary products for the phones ie chargers, cases, screen protectors. Very cordial, made my wife and I feel very welcomed. Alex showed great interest in knowing us as people and not just a customer. If you do go to Verizon on Gold Star, please ask for him, the way he does business is how it should be done. A+

DO NOT BUY HERE! We spent 3 and a 1/2 hours one Saturday with the store manager who was so nice and sweet, and we came away with 5 brand new phones. We only found out after we got our 1st bill that she absolutely lied through her teeth about what the charges would be. The 1st bill was $250 above what she promised, and every subsequent bill will be $60 above what she promised. Verizon doesnt care because the sale was completed. Do NOT let them tell you that Verizon will wave your activation fee if you call them. They have to do it there at the store. Its how they steal their commission. VERY DISHONEST MANAGER!

My friend and I were in an emergency needing to “rescue” a phone number that was canceled on an AT&T. We first tried at AT&T but the person that helped us there was not interested in going the extra mile to resolve our issue. We came into the Verizon store after talking to Alex on the phone and just the phone call alone I could see how their costumer service was going to be way better! Alex was extremely polite, patient and solicit in resolving our issue. Excellent customer service, ask for Alex!

I needed to get a new phone due to water damage. Verizon didnt have the same phone I had, naturally, but I dont think I was given a great choice of new phones. The new phone wasnt charged at all so had a very long wait for charging and transfers. My assistant was young and Im not the most technically savvy....I feel my questions were not given enough attention. And when the phone was finally given to me, I wasnt given the time to peruse and ask questions as my service person was working with another couple. I NEED TIME with a new phone as so many things are different. Ive figured lots out myself but still need to stop at a Verizon store for more help.🙁

Alex and Maddy were saviors for me. Im detail oriented and these guys found the right device for me! They went above and beyond to give me a solution that worked for me. Expect great customer service at this store.

I purchased a new phone, going from an Iphone to an Android. Alex Kontoulis, the associate who helped me, was awesome! He was very knowledgeable and very patient when I was selecting the phone. He took the time to explain each of the differences among the phones from which I was trying to choose. I felt, that because of him, I made a very informed decision. He is very professional and a great asset to your company. I also felt that the other Cellular Sales associates were very helpful too. Thank you!

Came in to upgrade my iPhone XS for a iPhone 13 Pro, Alex Kontoulis made the process very easy. Great experience 👏🏼 Highly recommend

Just bought the Samsung Flip3 off of Alex Kontoulis had a great experience! Hooked me up with all the gear! 3rd phone from this store, love it.

Alex Kontoulis was great! Helped me set up my phone and showed me pictures of his dog. Answered all of my questions. 10/10 experience.

WOW ! I had a great experience working with Pete W to purchase a new phone. His knowledge was superb about phones and accessories. The store had the phone and accessories I wanted and they went above and beyond my expectations in customer service. I cant say enough about my experience. Not only was Pete W great but I found the entire team at this store to be professional. You could tell it was a team effort in this store. I wish I had a million friends who needed a new phone, I would send them all. Good job Cellular Sales and Pete W deserves a thumbs up !

We got 2 LG phones and Alex Kontoulis was the best customer service rep ever helpful beyond belief excellent 5 star

Got the Google pixel from Alex Kontoulis everything was great.

During this difficult time my family needed new phones, I can’t say enough about Jon Guzman “Guzzy” at Cellular Sales! He was phenomenal walking us through everything, taking the time to explain everything in detail. Patience of a saint when dealing with my talkative children! I just want to say thank you so much John for making this experience wonderful.

Alex Kontoulis was nothing but helpful and pleasant to work with!

Pleasant phone buying experience. I was greeted by Jose. He was very professional, took the time to walk me through all my options and answered all my questions. It was a no pressure buying experience.

When I came in I was not going to buy anything but wanted to see availability of choices and then go to other vendors. When I spoke to Donovan Bloomfield he was polite, informative and clearly answered questions by providing options, etc.Without hesitation or experiencing “sales pressure” I agreed to go with Verizon mostly because of his professional presentation.I came back the next day with a couple of questions but he was not available and two different sales representatives assisted me with the answers to my questions and probably spent 1/2 an hour with me. Their names were Alex and Chris.I was, obviously, very pleased with the service at this facility.Philip Niddrie.

Visited CELLULARSALES /NEGS-GOLD STAR in Worcester recently and purchased an iPhone 12 & an iPad. Was very impressed with ALEX MARQUIS who, along with JULIA, his Trainee, guided me into the latest update to suit my needs. Felt relaxed, comfortable & impressed as they were so informative & helpful. I’m a Lifelong Verizon Customer and really never had such service as I received from ALEX at the Gold Star Blvd location. Would definitely recommend said location to anyone inquiring. I received a follow up call as well as encouraging me to call him with any concerns.What more can you ask for? Rating A++🤗

Donavan @ the Gold Star Blvd was very patient and knowledgeable. The experience was awesome. He didnt try to upset or provide us with anything we didnt need. This will be our go to Verizon location and will work with Donavan again. Hes a keeper!

I had such a great experience upgrading my phone yesterday. My sales associate was Frank, and he was extremely helpful. He walked me through everything that I needed to know with transferring the data and information from my old phone and maximized the promotions that they were offering as well. The store was extremely clean and sanitary. I highly recommend.

Make sure you go see Pete! He’s the best!

I have never been so appalled by a company in my life. I’ve been a customer of Verizon for 10 years and that came to an end after coming to this store. A young lady assisted me when I was looking for a phone here and she had promised me discounts and promotions. As we were ready to pay and check out, the discounts and promotions all of a sudden couldn’t apply. I was obviously one of her victims just to gain her weekly commission. So I decided to stop the transaction and signed up with a new phone service. Well I just received an email from Verizon that I owe money now. She signed me up for a phone line anyway against my consent! I don’t even have a phone with Verizon. This is a scam, fraud, and so shady. I am so disappointed I have ever been a customer with Verizon. Be very careful of the some employees who work here. I’m not sure if it’s greed or careless but it is not the proper way to run business.

Very knowledgeable and great people on Verizon products and service plans.

I visited this store on Thursday 8/27 at approximately 6:45 with a huge issue, my screen went dark on my LG V30 thin. Ive had this phone for 22 months and was just 2 months away from the end of my contract and then going to upgrade. This was purely a problem solving visit and not a potential sale at all. I was promptly greeted by Cameron who was exceptionally nice and did everything in his power to revive my phone and/or get me a working phone that evening as I had no means of communication. After exhausting all exports he called over another salesperson, Frankie. Frankie was exceptional in every way possible including being the elite problem solver I was hoping to find. He was able to locate a comparable loaner phone that was damaged but fully functional and at no cost to me until I could get mine repaired. This type of incredible service needs to be recognized and rewarded as it is quite rare in any industry. Huge shout out to Cameron and especially Frankie for being so customer centric. Thank you so much for the outstanding service !

I was at the store needed a phone for my father. Thanks to Frank Zola my father was able to get the best deal and his charisma and personality makes him in my opinion the best customer service rep Ive seen in a long time. He is also very knowledgeable about Verizon offers and programs, so he is able to pin point the best solutions for everyone needs. I was very happy with the visit.

Swung by store for assistance setting up parental controls on my daughters cell phone. I was lucky enough to be greeted by Bryan. Our plan did not allow for this feature but he very willingly helped to assist find me an alternate app that would provide the same features. While in-store he asked about my current phone which I was not entirely happy with ie, camera, etc. He provided me with a few recommendations of either sticking with Samsung and upgrading to Note 20 or trying the LV20. I tried the LV20 but unfortunately it did not meet my daily needs and I returned today to store. Bryan was EXTREMELY helpful with processing the return and setting me up with the Samsung Note 20 Ultra. I was so happy with the service Bryan provided that I brought my daughter in to upgrade her iPhone to the iPhone 11 Pro Max. We couldnt be more happy with the service received! I would HIGHLY RECOMMEND Bryan to anyone looking for assistance with their current phone or upgrades!! Cellular Sales should be EXTREMELY LUCKY to have Bryan as a member of their team.

Went in to switch over from sprint, Bryan Pereira helped us. His professionalism was unmatched, he took his time to explain everything from top to bottom. He made sure to link us with a plan and phone that best matched our price. Hands down the best experience. I encourage anyone thinking of switching over to Verizon to do so ASAP! Make sure you ask for Bryan. You will not regret it!

Had an awesome service by Bryan. Was nice and patient with me. Did everything possible to get me set up with a new phone. Definitely will help you with what you need and guarantee you leave happy like I did.

I had a wonderful experience upgrading my iPhone 7. Peter took over 2 hours to set up my Face ID, download my contacts, helped me shop for a case, sold me two wireless charging stations, and asked about my business.I will be upgrading two more phones before the end of this year. I won’t be going anywhere else. I cannot wait to go back.The best part is, I live in NH. I’m going to drive over an hour for this amazing customer service!!

Service was amazing! Bryan Rivera is amazing will definitely recommend him when you go to this store! He helped me out in every way possible to get my new phone and I appreciate it!

Excellent customer service 👏

The best customer service ever. Brenden, the salesperson went above and beyond his job description. He is polite, friendly and made sure I had everything I needed before I left the store. What a difference between Brenden/Verizon and Spectrum’s employees from Worcester store. Verizon is way on TOP! I recommend customers to visit Verizon store on Gold Star blv in Worcester and ask for Brenden!!

Great service from Frank Zola. he was very helpful and kept up good conversation throughout the visit to the store. he helped me with my confusion and was being thorough through the whole process.

Quick tablet replacement. 20 minutes and out.

I recently switched carriers to Verizon after many years with Cingular/AT&T. I am not an early adopter to say the least, considering my phone was 5 yrs old. The sales rep Brendan was extremely patient offering helpful advice. He asked me questions to determine how I use my phone. After much pondering, I chose the Motorola Edge + phone. I was very frustrated after a few days and stopped back at the store with thoughts of returning the phone. Brendan sat with me again, looked at how my old phone was set up and made me new phone look similar, fixed a few email issues I had and completely changed my satisfaction with my phone. Great service from a knowledgeable and customer friendly rep

Unexpectantly my husband and I had to consider a replacement phone for my refurbished Moto Z that was loosing its charge. Were not young, and hate change, especially after making payments for two years. We visited Cellular sales on 1/26, and was greeted by Pete W. We really had no intentions of purchasing anything. After Pete checked my phone, he told us about the promotions that were on for the new Samsung s21+ and other options. My husband had an I-Phone 6plus for 6+ yrs that was fine. Pete was VERY knowledgeable and so patient listening to all of our questions, we were there for over 2 hrs. In the end, we pre-ordered the S21+ for me, and my husband switched to android LGV60. We picked up our phones on 1/29, and Pete spent a few hours transferring, suggesting and explaining everything to us, hes so patient. We had more ?? so we came back on 1/31 to finish, and close the deal in order to get our credit from Samsung. All the sales personnel were so friendly, and the facility was very clean. One time I came in on the spur of the moment, because I got frustrated with the new phone features, and Pete politely stopped what he was doing, and resolved my issue. Today 2/16, I stopped in again and Pete helped me with more unknown, and showed me allot. THANK YOU SO MUCH PETE for your kind and patient personality, I really appreciated it, and glad it was also slow. Here is a pic of my happiness. Petes a keeper !!!! Patty & Steve

My experience here was great. I worked with Jon and an intern who both were extremely personable and super funny! Helpful where I needed it, offered good deals but not pushing anything onto me. Walked out with two phones instead of one and A better deal than I planned on !! :)

Horrible customer service i spoke with frank the first time he wouldnt access my account over the phone. And seemed truly un willing to help me unless i was making a purchase my second time in the store i worked with peter w he was amazing he did everything awsome customer service if you ever enter this location i suggest you avoid frank and work with peter awsome guy he helped me with everything i needed got us new phones and transferred all of our information no other store is doing transfers not happy with my first altercation very happy with peter.

Bryan Pereira and Giuseppe Corapi, what awesome guys! They were ever so helpful with helping me upgrade two times! Very knowledgeable and provided excellent advice and tips.

Great service I highly recommend!

George Rivera helped me choose the right phone for my needs. He found me the right deal, got me switched over and on my way. Very perfessional and customer focused. I would highly recommend using this location and ask for George!

Today got my new iphone 12 pro max, very happy with the purchase, special thanks to Frank who helped me with this purchase, thank you for your patience answering us to all questions, now leaving this review from my new iphone 12 pro max lol

Got my iphone 12 pro max today, thank you Frank, he helped us alot, i really appreciate his help, asked all my questions, showed us the right way to do things, thank you, i loved my new phone happy enough

Liam and Pete are awesome! These guys went above and beyond and stayed after hours to make sure I had a working phone; which is critical to my daily life. They explained the nuances of the contracts and the benefits of staying with Verizon when I was ready to switch to TMobil/Sprint. Thanks for the upgrade!

Bryan was super helpful and patient. I appreciated his time and product knowledge. Hes the guy to go to!

I decided to revisit this Verizon location yesterday after quite sometime. I was very pleased with the customer service there. Giuseppe C. and Peter W. both provided excellent service. Both are very knowledgeable about the products.

Ask for John! He is amazing salesman. My fiance needed a replacement phone for her samsung s9. We got the new Pixel 4 and the experience was exceptional. All staff was very friendly and direct. John even saved me some $$$ on accessories and answered all my questions and handled the entire transaction professionally. I will be there again for my next cellular device.

Such a great experience updating my new iPhone! Jon Guzman was incredibly friendly and helpful; he’s definitely an asset to the team. I’ll be returning for any future phone needs and asking for him! Thanks again Jon!

Liam did an excellent job I am real happy that I came here .I will send mi friends to get help here any time .Thanks!

Great service! Liam did an amazing job helping my mom and I transition to our new phones smoothly and quickly! He even got mom onto the iPhone team.

Ive been in numerous time and these guys have helped me many times especially Liam and Jon. These guys are the best and I highly recommend them for anything you could ever need. Best Verizon experience ever!

George is a very thorough and knowledgeable representative. He explained the charges, fees and uses of the phone in explicit detail. I would recommend.

Came In to pay my bill and get a new phone since mine was damaged, not only did Bryan Pereira help me with getting a new phone. He helped me get a new charger for my Samsung S3 watch which he did not have in stock. I would recommend him.

Just bought an iPhone this morning in Verizon on Goldstar Boulevard, Worcester . George and the new employee Liam were amazingly helpful, patient, knowledgeable, respectful and fast. It was an excellent experience that makes you feel happy especially during this time that you think harder if you really need to go out to buy e new phone. Thank you guys! Stay safe !

I’ve been to almost all the Verizon’s in the Worcester area and have had terrible experiences and service. I figured I would give this one a try even with it being the furthest from me. I was immediately greeted by Liam and was helped with all my issues thrown at him. Astoundingly professional and amazing service, will be coming here from now on.

Alan was absolutely great! He took the time to listen to what I was looking to do and reviewed all options with me. In the end he helped me switch my personal account to a business account and upgrade our lines and phones. I highly recommended Alan!

Had a great, non-stressful phone purchasing experience at this store yesterday. Received personalized attention from Sales Associate Kevin. As a non-tech person, he answered all of my questions patiently and in detail, which I appreciated. He assisted with the Blue Tooth set-up of the new device in my car as well. Excellent customer service all around. I highly recommend this store location.

I want to thank Frank at Verizon for all his help and endless Patience with helping me buy and understand a new phone! Very much appreciated!

Bryan Pereira did a great job explaining phones, payments options, and accessories. I will come her again

I had a great experience getting my phone yesterday from John and Cameron in Cellular Sales on Gold Star. They were efficient, respectful of my time, and made me feel like everything was my decision. Outstanding service!!

George and Liam get A++++ service! So impressed with the honesty and they’re desire to help me ASAP as soon as I walked in the doors. I am indebted to their greatness, thank you! Go see them!!

I can’t give a 8 star rating otherwise I would have. Donavan was EXTREMELY knowledgeable and helpful. He helped us rectify the problem we were having in a matter of minutes. THANK YOU Donavan! If upper management is reading this you should give him a raise. I would if he was my employee!

We have had three visits to have technical phone issues explained to us. Our agent Yusef was always friendly and helpful. We commend Verizon for the quality of their sales and service staff.

Tyler daSilva is by-far the finest salesperson I have ever met. He is extremely knowledgeable, polite and the most patient. Success is his middle name. Tyler has risen over and above to meet all our needs, every step of the way, not to mention his sweet smile. THANK YOU so much.

LG velvet

I came to this store just to buy a charger for my phone nothing more. The customer service agent asked me who my carrier was. I was like T-mobile. Asked me what price was paying turns out they could offer me the exact same price as t-mobile and obviously they have the better service when I ran with them years ago. Only switched when it got too expensive for me. These guys were super nice and very laid back and fun to talk too. Extremely confident in their prices and literally tell you how things are going to be! Got setup with the new S8 which was an upgrade for me from the S6. Ill definitely send people there way! Theyll get there moneys worth! Good job guys!!! Side note extremely impressed with this new high tech phone and the rate of transferring all my info to my new phone regarding pics, music, apps, and contacts!!

Yusuf was very helpful, friendly and courteous. He went through several plan options until we found what was the best fit for our needs and budget. I highly recommend him!

Switching over from AT&T to Verizon was a breeze with Yusuf at the gold star location. He helped me get all the right information together and broke things down and made them easy to understand. If you are switching to Verizon, go see Yusuf he will help you. Excellent Service

The presentative that helped me with my phones was Liam and and he was great!!! Very knowledgeable, kind and very helpful.

My mom and I both got new phones here and Liam was awesome and was very helpful and patient with us!

We went in today for an upgrade and were so glad to be greeted by Earl. His knowledge of phone features helped us pick the perfect phone at a great price. He even helped with adjusting our plan so we got a better value at a better price. It was obvious he cared more about our needs than pushing products, which is a very refreshing trait. Anytime I need help from Verizon I will be going to earl! He deserves a raise!

Always have good customer service from this particular location. The staff have always been friendly and helpful. Wont go to any other Verizon store. Thank you.

We were so happy with our visit to the Gold Star Blvd Verizon. Katrina made everything so easy...we saved on two new phones and she managed our account, so we end up paying less on our monthly bill than what we WERE paying, including the two new phones! All our info was transferred over, without a hitch ...Wonderful!! Thank you so much!

Went. In. To. Verizon and got me a new phone Frank took care of me you did a very good job top rate

What a great bunch of staff at this Verizon retailer. We had such a positive experience with the salesman named Cassius! Was magnificent! If theres anybody out there wondering how you should be in customer service, go into the Verizon store thats how its done! Im just saying!

I went to this store for a new phone in the middle of October, my phone was not recharging properly and I was going to be traveling the next day. I was going to a wedding and did not have a lot of time. I told Mike M what I wanted. A similar phone to what I had. I told him online I saw I could get a new phone for 20 monthly.He told me to get that phone I had to add a new line. He showed me a phone that looked like it would do. It was an older model and would cost 38 monthly, telling me that it was the best thing for me. Not knowing better I agreed. He wrote up the deal on his computer,when I asked for a receipt he told me that I would be able to get it online later.When I got home my wife asked me why Verizon emailed her. The email said I added an insurance for my phone. Mike did this without asking me, it has a monthly fee. He charged me 40 to transfer data, did not ask me about the fee I spoke to my son about the phone and monthly payment,he told me phone was an old model, and that the new model was better and only 20 monthlyI went back returned phone and went to another store to get the newer model and pay half of what Mike was charging.I waited for a few weeks before writing review so I would calm down because I felt I was getting taken advantage of and it would have cost me hundreds of dollars for what Mike sold me.And did not want to say anything I shouldnt

I had to go to Verizon after forgetting my screen lock password, which meant that I had to do a factory reset. I was ALREADY having a really bad day, so this was just the icing on the cake. Mike Mingolla, took care of my situation right away, I didnt have to wait, whatsoever! He was really great about reassuring me that I shouldnt lose very much, & took the time to explain why. He took the time to reinstall 90% of my apps, & even got rid of some things that were driving me nuts! He turned a really stressful situation, into a very pleasant & entertaining trip to Verizon! This will definitely be the location that I will frequent, for all of my Verizon needs! Anyone who needs a phone, or help with one, should definitely stop by and ask for Mike, because he has a SOUL made of gold! Thanks for all your help, Mike. I sincerely appreciate it!

I want to give a shout out to Ty and Blake, two of the best reps I have ever had to deal with. They helped me find the phone I needed and I was in and out in no time. Will definitely do business there again

I had a good experiencebuying the phone....of course they realed me in with a good deal...once I got the phone salesman was to quick and more focused on getting the deal than offering me vital information needed about phone...for example, insurance...the limited time span allotted in order to get insurance for phone... Once I got the phone I had many issues with my phone charger.... I called to get the help needed and was not respected or helped as kindly as I was when I first got the phone.... I was told there is no manager on site and everybody was in charge at the site on Gold Star Boulevard... I literally had the phone for a month before my charger started acting up... it would not give me another charger told me I had to pay full price... Maybe I can get a little discount.... Then wouldnt give me a manager to speak to.... Not very happy with the management or phone skills with Verizon on Goldstar Boulevard.

Great experience! Got a really great deal on my upgrade (case and screen protector included) and got an tablet bundled too! Idric was really helpful and knew his stuff! Will def come back for my next upgrade!

Had a lot of issues with my old phone so I went in to get it looked at. The rep was extremely knowledgeable and patient with me and helped me not only to get my phone taken care of but also saved me money where I was overpaying on my bill. I will definitely come back for any future needs and probably get a tablet for Christmas.

Ty DaSilva was fantastic to work with. He was very professional and really listened to what I wanted in a phone. I would highly recommend him and this location!

Jose was great!

Wonderful customer service. Came in flustered need a phone ASAP, and my customer service rep gave me many options and many added features. Got me a new phone set up quickly. Very happy with my visit.

Very good job! Id refer this location to everyone! Josh was very great with helping us with everything.2 thumbs up!

Best Verizon visit in 10 years. Knowledgeable, smart and customer oriented rep. I usually dread these visits but have a new perspective. Well done.

Store is under investigation corporate. I went in to address a broken phone. Was unable to fix my problem. Thats fine, as this happens. The issue is this, they upgraded my data plan, and ordered a new phone. All without my authorization. I was fortunate enough to have checked my account on line and stumbled across these changes. Upon calling customer service, they immediately corrected my account. They also knew exactly the individual who did the unauthorized changes. As he has done this at other Verizon satellite stores.

Tom ducharme was excellent. He was extremely patient & spent a lot of time with me. I will definitely deal with him in the future.

I’ve been a customer of Verizon wireless for 20 years. On June 15th, my wife visited the store to upgrade our IPhones. We’ve had multiple throughout the years and are familiar with the process and expectations. Unfortunately, this store let us down. While the sales representative was friendly and engaging, he incorrectly informed us that we were eligible for a Fathers Day promotion on the IPhones. It was communicated that we would receive a “buy one get one” promotion, in which we would receive a monthly credit off of our bill, equal to the monthly cost or lease of one of our phones. Almost three months into our billing cycle, the discount or credit was not being applied. After speaking to Verizon directly, I learned that this promotion was only available to customers adding a new line, which we weren’t something the sales representative was aware of as well. Had this been communicated to me at time of sale, I may have decided to wait. Fortunately, after escalating my issue with Verizon, I was able to receive a credited discount and this was only done because of my loyalty to Verizon. I’d like to think this was honest mistake but at the cost of a new IPhone, an unacceptable mistake. I would recommend taking your business elsewhere to ensure that your purchases are accurately promoted and you do incur unexpected costs.

I had a rocky exchange on a new phone, but after a few visits I ended up with Earl assisting me. He has a great deal of patience and went out of his way to see that things were properly completed. Earl gets 5 stars, and well retail has some glitches.

Once again I found myself with a broken and fried phone! I was super stressed out and headed to Verizon. I must say I was extremely impressed! Matt Loomer was pleasant, patient and helpful. He went above and beyond to help me and make me a satisfied customer.

Rob was very helpful, and got all of my data transferred into my new phone.EDIT: that line is identity theft. I did not write it. Rob did while transferring my data. I kept it up here in case I wanted to report them to the Attorney Generals office. When I tried to follow up with the store, they told me there is no store manager, only a hard-to-reach district manager, who was quite useless about addressing this. He kept asking me what he could do to help, I would suggest something like waive charges for the new phone charge and he would tell me he couldnt do that, but what else could he do for me. I feel locked into Verizon-- after years of using their service, I dont want to switch to AT&T / Apple. But I hate that this creepy thing happened, and I will avoid getting a new phone so that I dont have to go into a Verizon store for help.

I came in really upset (I was switching my phone service due to a long term relationship ending) and Cassius was incredibly kind and helpful. I left with a new iPhone X and a new iPad and I upgraded all our lines to unlimited. Thank you Cassius!!!!

Kevin was great. Very knowledgeable and nice. Was able to answer all my questions with a smile. Best Verizon store in the Worcester Metro area.

If you want the best service, you have to see Daniel Joseph @ Verizon. He helped upgrade my teenage daughter to her first iphone....we couldnt have been happier - very professional & even stayed late helping us get her set up & ready to go :)

Very attentive and helpful! I was in and out in no time at all and Peter made sure all my devices were set up and ready to go before I left. I was actually surprised how everything went considering my previous experiences with cellphone carriers.

The staff was attentive and did not try to push or sell extra items. They solved my issue quickly!

Our experience was informative and delightful. Mike was on point with our need and making us feel important as a client. Individuals like Mike are what makes Verizon the best choice for our service provider.

Thanks to Andy Fernandez for coming in on your day off to address the new phone issues my wife and I had. Resolved our issue in short time. Very smart and informative. Thanks Andy

First off this is not Verizon owned! This location is owned by Cellular Sales New England. They lie, cheat, and steal from their employees and customers! They encourage misleading and deceiving every employee and customer that walks in their doors! Stay AWAY! STAY FAR AWAY! If your looking for a Verizon store to visit and it says Cellular Sales, Dont go!!