Simple Mobile has terrible customer service. They keep transferring you from one agent to another and then they drop the call. They are also dishonest and do not honor their word. I would record every conversation I have with them when they promise you something since chances are they would not admit to anything the next time you call them. This has happened to me personally where they promised me a refund and then they reneged on their promise. I would sue them if I had the time.

5 minutes at this store got me more than 3 hours at AT&T. It may not look much but at least they know how to provide service.

Very helpful

Best