Service was fast and well done. The service team was knowledgeable, helpful, and friendly. I had my son with me and they went out of their way to help occupy him. I will absolutely continue to use this team and recommend them.

Leasing my Alfa Giulia at Willow Grove was an easy process. No hassles... No back and forth... Was an easy process to be honest. Chris was straight forward with the price that met our expectation. His number was so accommodating, we didnt even counter. It exceded our expectation. Chris is honest and above board. Sales staff at Willow Grove are all friendly and accommodating. Highly recommend Willow Grove Maserati and Alfa Romeo!

I recently purchased a car from Tracy at Alfa Romero Willow Grove. This dealership is amazing! From sales, to managers, to finance. Car buying is a very stressful process, but this team made it so easy, and I left that lot with the biggest smile on my face! I highly recommend if your looking for a new car to check them out.

I saw the car of my dreams in their website...I walk in and Joe with his strong track record give me precise answers on the car delivering a speedy, flowless experience. Terrific job with no pressure and extremely transparent. Then, Ted guide me through the financial aspect of the purchase and did a fantastic job putting no pressure and without trying to sell me extra.90 minutes later I was cruising around in my new ride!Five stars for this dream makers ! and (most important) 6 stars for the 2018 Panamera 4 they sold me!Go Faulkner!!!

Anastasia was a great salesperson! Very knowledgeable, very professional, and very patient. The TLDR is: No pressure, no games, and excellent price.unabridged novel: I was considering downsizing my SUV but not sure. I lean toward sporty so I wanted something unique and powerful, but my wife leans toward luxury so she had to like it too.I had been looking at German suvs, and just couldnt find something we both liked (at a price we could afford). I came to Maserati only wanting to learn more about it. When I told my local dealer I was only wanting to sit in the car to see if I liked it, they dismissed me and got very cold.An internet search showed Faulkner Maserati had multiple units of the model I was interested in, so I called late on a Saturday. Well, I was lucky that Anastasia picked up the phone, and the professional first class treatment started there. When I told her I just want to learn more and sit in a car, she welcomed me in. She had all 3 cars I was interested in ready to look at. When she was explaining the features and differences, I was really intrigued. Anastasia let my me and my wife test drive the car and we were in love.The dealership was closing, and knowing I was only a tire kicker, Anastasia was patient and attentive. I had changed my mind during the process, and decided I was a buyer based on the great treatment and wonderful test drive.Looking for cooled seats, the tester did not have that. Anastasia suggested a car with the cooled seats that was 7K cheaper! Being after closing time, I bought the cooled seat car.Anastasia came through with a great deal on this first try. I was happy with the car price and the trade in offer. No haggling necessary!Driving the cooled seat car Sunday, I regretted giving up the birds eye back up camera and other features from the more expensive tester I drove.Monday I called Anastasia, and she said no problem, we want you to be happy. No questions, no resistance. I came in Monday night and got the better car for the best price. Again no haggling, no games. The papers were done and ready when I got there, I was able to sign and go home in 15 minutes with the car I was truly in love with.Anastasia and Faulkner Maserati are a rare pleasure. This is a dealership who does everything right. I didnt know a dealership could be this good. I cant wait to buy from them again!

From a service standpoint, cant ask for anything more. Kept me informed all along the process and actually performed a service that apparently wasnt covered by warranty and offered a policy discount to fix the issue. Only disappointing aspect of the entire process was the loaner car. Have had 3 Audis in my house along with other higher end brands. All of them offer loaner cars from the dealership. I drove a Jeep while my auto was in for service this time. Would have never happened at Audi or MB.

I had an excellent experience recently purchasing a car through Faulkner Maserati Willow Grove. After finding a car we liked I dealt strictly virtually with my rep (Devin) where we came to a reasonable agreement pretty quickly which was a huge relief compared to a lot of dealerships I had contacted. There were no additional fees on top of what they advertised and it was extremely straight forward.When I came to pick up the car everything was exactly as described and honestly it was a little better than it looked in the pictures. Would definitely recommend dealing with them if you find something that you’re interested in.

I have failed to give credit where credit is due. It is so easy to give negative comments as I have especially today when I had another bad experience with another dealership. But almost a year ago I purchased my first Alfa Romeo with my wife and I have to say it has been one of the best cars that I have ever owned. But the most important part of this review is the honesty and clear direction of the salesmen involved in my purchase as they did not force optional equipment and helped in facilitating the purchase I needed at the time. I wish I was close to this dealership so I could buy the Alfa Romeo I was trying to get today. If anyone wants to be treated honestly and given a good price for s car that they are trying to purchase this is the place to go. Thank you from the bottom of my heart for treating me and my wife with respect.

Nice store but couldn’t fix the problem with Alfa Romeo Stelvio. Check engine light kept coming on and car had 20k miles. Car was in the shop 5 times in 5 months. Last visit they said I would need to spend $1500-$2000 to possibly fix it. Why would I spend money to possibly fix it? I do think the dealer could have done a better job pushing Alfa corporate to do the right thing and fix a car under warranty. Never buying another Alfa Romeo again.

I had the opportunity to have Chris help me with a car that I was looking at online and when going into the office was very clean and safe and he walked me through getting my new car. I was able to test drive the car alone due to Covid and when back I was in and out with all the paperwork and numbers being done. He was a great Sales person and very friendly and knowledgeable about the car and process. I would recommend this location. Thank you

Shopping at Faulkner Alfa Romeo Willow Grove was an absolute pleasure. Everyone was so kind and welcoming, listened to our needs and helped us find the perfect car. Chandell was so patient, helpful, and courteous and made sure we were comfortable. Once we decided on a car the team was efficient and organized in getting us the best rates and overall deal. The team demonstrated professionalism and kindness and it was a refreshing experience compared to past car buying experiences! I will be reaching out for my next car need as well.

I had the chance to work with James Marrero in buying a pre-owned Alfa Romeo Giulia and my experience was awesome! They made the whole buying experience very easy and seamless. I dont usually write reviews but I felt like I had to in this case to express my gratitude to him and his team as they really went above and beyond expectations. Thank you!

We are a Mercedes dealer that took our Maserati trade in to Faulkner for service.They did a great job getting the required parts needed.We really appreciate as a dealer ourselves getting this repair donein a timely manner.Thanks Again,Dan LuboffPre-Owned ManagerKeenan Mercedes

One of the best experiences I had with any car dealers. Strongly recommend!

From the moment we walked in the door Shantell was incredible! She made my husband and I feel very welcomed. She was extremely knowledgable on the different Maserati & Alfa Romeo models. We highly recommend using Shantell and look forward to a long relationship with her and the dealership.

Great experience at this dealership. Chris Ewing and Sales Manager Mark Lenny were very professional, pleasant to deal with and responsive. They went out of their way to get me the exact vehicle I was looking for. Pricing was very competitive.

Good experience. Tracy was helpful. She delivered our car at home. Overall happy.

Faulkner took over my lease from another dealership that I bought my car from. Even though they didnt make anything off the sale, they treated me with white glove service. As it turned out, I was interested in buying out my 2018 at the end of the lease - about 5 months from now. Instead, they actually got me into a brand new car, lowered my car note and are working on a similar trade in for my wife.Service and sales are outstanding!

Went online saw a great deal and reach out to our Salesperson Tracy she’s great. The next day purchased and drove my Alpha Romeo Stelvio Sport home. This is our 2nd vehicle from Faulkner and it won’t be our last.

I got my first Maserati from Long Island Maserati - it was an experience I’d like to forget. Luckily for me I came across Faulkner while visiting my in laws in PA. It was a very pleasant experience for me. James Marrero and Mark Lenny made us feel comfortable and I walked out of there a very very satisfied customer. Would definitely recommend this place to anyone who’s looking for a pleasant car buying experience.

Just bought a gorgeous 2018 Stelvio TI from these fine folks. It was a great experience. Chris Ewing the salesman greeted me with a warm smile and everyone made me feel at home.They were very knowledgeable on the car with tribal knowledge of people that actually have them. In other words not just reviews from the manufacture but real world data.Tyler the manager was great. Came down and introduced himself. Something you dont find happen at many dealerships.Joe the finance guy was very funny and easy going. Gave me options on the warranty choices and was realistic about what I want versus what I need.They have for sure earned my patronage and I will come here when its time for the summer because I want that Alfa 4C!

This was my first visit to a Maserati dealership after having driven another brand for over a decade. Chandell my Sales Professional was absolutely fantastic - and the entire team at Faulkner Maserati was so great to work with that I went in for a test drive and drove out with a new Maserati. Can’t say enough great things about Faulkner!

My visit at Faulkner Maserati Alfa Romeo of Willow Grove was an epic experience. It was an welcoming environment and I fully appreciate the entire superb customer services at both the sales and parts departments. Both Tracy (sales Consultant) and Mark (Sales Manager) were very helpful; and I eventually drove off with my new 2020 Maserati. If you are seeking for the best of the best, please visit Faulkner Maserati Alfa Romeo, 1520 Easton Road, Willow Grove, PA. They are highly recommended and you will be welcomed to the family of Maserati as they look forward to serving you. Good luck!

I buy and lease many cars and have visited 15+ dealerships in recent years, this is the best dealership i have visited and bought from. The people who work here are so calm and cheerful, it is inverse of what other dealerships are. Pat the General Manager is so nice and humble to talk with, he personally took interest in my deal and i was very happy in the end.I worked with Chandell and she showed me so many nice stuff about my car, that i did not had idea about. She is a joyful person to work with and answers your dumb questions without any fuss.Thanks, will definitely refer people here and will also come back for more cars :)

It was pretty enjoyable experience working with Devin and the team. they are pretty professional, had everything ready before we arrived. Devin went over everything with us patiently and had couple of follow up later. I really appreciate working with Devin and the team. strong recommend to everyone!

Enjoyable experience. Chris and the entire team were easy to work with, delivered as promised, and made the entire buying process fast and easy. They make sure youre happy with everything from start to finish.

Great salesperson ! In the Alpha Romeo dealership! Friendly atmosphere at any price level

We recently purchased a 2017 Maserati Ghibli from this dealer for my husband and we are extremely pleased. The Sales Manager- Tyler was extremely helpful. Even though we werent purchasing one of the newer Maseratis, he still made us feel like he valued our business. He was extremely personable and certainly not the overbearing Sales Guy I was afraid he would be. We were upset with the shape that the rims were in when the car was delivered and he rectified that for us quickly and without argument.This dealer has an awesome selection of cars and I wouldnt hesitate recommending them. When its time to trade my car in I will certainly go back to them!

Easy to schedule, quick in and out, and friendly service.

Went to Faulkner Maserati on June 7th for a PA Inspection/Emission and an Oil Change on our 2015 Ghibli S Q4. Steve Mihalik is always very accommodating, professional & courteous and treats customers like family! Steve had a loaner 2020 Levante ready for me for the day and called me when my vehicle was ready to go. He took the time to discuss the report that Maserati generates as part of their service. He explained everything in detailed and recommended a few minor items that would need to be addressed later this year. When returned, our vehicle was spotless on the inside and out. Thanks to Steve Mihalik and Faulkner Maserati for their great service and for another great experience! Bob M

Triple the cost or more vs. competitive Alfa Romeo dealers for service. I live 1 mile away and lead a local Alfa club, but we will drive 1-2 hours away to get service for 1/3 the price. There is nothing special about oil and belts. Alfa Romeos dont use some strange oil, nor do the processes to change oil or perform other maintenance equal that of a supercar.

Sales and service staff are all responsive, knowledgeable and solicitous. Ive owned my Giulia Quadrifoglio for over one year now -- its a great machine and, when I have taken it for service, it has been my pleasure to deal with staff.

They were AWESOME during this process!! It was so refreshing to deal with kind, patient and just good honest people when shopping for a car!! I called and lined up a test drive for an Audi Q7 in with just 2 or 3 days notice and they team even made a video just for me after the car got detailed...day of sale was in and out fashion and they were just FANTASTIC to work with!!! I would highly recommend them to any and everyone!!! Special thanks to Tyler, Pat and Mark for taking good care of me throughout this seemly process!!

Our experience when leasing our new Alfa Romeo was exceptional. We were greeted by Tyler Harris who listened to what we were looking for and then found the perfect vehicle for us. He did not try to push into something we did not need or want. He took our needs into consideration and made the whole process smooth and stress free. We are so happy and look to many years of dealing with Tyler and Faulkner Alfa Romeo!

I am being honest 5 Stars all the way. Their is nothing worse than being at the dealer for 5 to 6 hours all the time. This dealership from start to finish under 2 hours. This to me is huge. We did everything online and also textingWe got all the negotiations out of the way. Made appointment and. BANG we were done. Thanks again for everything and we will be buying from you again

The day before we arrived to confirm our appointment- we called to make sure that the 5 vehicles that we saw on the website were still available. We called within 3 hours of closing. As we had to drive 2 hours to get there, and wanted to get the best experience, so we were prepared.However, when we arrived at 9:20, the doors were still locked, although they open at 9am. Then a casually dressed woman introduced herself as Tracy, who turned out to be our sales rep, immediately asked us what colors we wanted,but we already told her exactly the 5 cars. She didnt listen, and still interrogated us for 10 minutes asking silly questions like what EXACT color you want instead? She was already pushy when we told her several times that we dont know and we will see..When the wife started to speak that she wanted to just see the 5 cars, Tracy looked offended that there was a second decision maker and said who should I be talking to, YOU or HIM? Tracy mustve been thrown off she had to work with 2 people.Then we finally go outside.Tracy only brings out 2 keys out of 5, and shows us 2 used vehicles, that when our friend inspected it, we discovered that both cars were involved in an accident as the hood was not lining up with bumper and slight color difference. Then we asked politely about a white vehicle that was on our list,but she dodged the question.Then she tells us that the white car was sold the night before.We were completely disappointed in her bait and switch, when she knew we drove down from far to see the vehicle. She couldve atleast informed us about that in the beginning of her color choosing interrogation. She even wrote down White on her paper, but tells us 30 min later they dont have the White?Also when we asked her to describe the features of the interior, she looked at us blankly and couldnt explain the features of an Alfa Romeo.She was extremely not trustworthy, unprofessional, and didnt dress appropriately or formal enough to work in a high end dealership. It was unfortunately a very disappointing experience and she wasted our time with her pushy and unprepared tactics.

Very friendly and helpful sales people. Our salesperson was Tracy Righter and she persisted in getting us the deal we wanted.

Fantastic experience, easy to work with and best of all extremely friendly. Chandell was extremely knowledge about all the trims and packages making it an easy decision for me. Cannot recommend enough!

Honestly was a great experience. The sales team and manager did a awesome job

Faulkner Maserati Alfa Romeo in Willow Grove, Pennsylvania, is a top notch dealership. You are treated with warmth and respect upon entering. My purchase, a 2017 Tahoe, is not a common stock item for this dealership, yet every question I had about the vehicle was answered either on the spot or after a consult from one of their Chevrolet dealerships.Although my purchase was flawless, I experienced a problem with the brakes within three days of my purchase. Since the brakes had already been through a safety check and were within the proper specs, they were safe. The problem was subtle and only showed itself while I descended steep terrain when away on vacation. I had stopping power, but braking was rough and sluggish - a bit unnerving. I contacted Faulkner. They brought me in the following week to recheck the brakes. The brakes were found to have a slight warp, but were still safely within specs. Because I, the customer, was concerned about the performance of the brakes, they replaced the rotors and brake pads at no charge. I knew there would be steep hills in my future, and I just didn’t feel safe the way the brakes were.If you purchase from Faulkner Maserati Alfa Romeo, or any Faulkner dealer, rest assured, you will have the best experience possible. Working with Tyler, Mark, Pat, and Steve in service was a real pleasure. Better than five out of five stars.

Excellent quality service and great customer service. Maintenance on vehicle was completed in a timely manner. Service manager kept me updated on the status of the repairs.

Great experience. Tracy and Tyler were a fabulous team. Could not have been easier to buy a car and all my expectations were met.

Worked with Chris to get my 2020 Alfa. I was going back and forth a lot about what car I wanted and what features/color I wanted. I shopped around and Chris was by far the most aggressive with pricing, and most pleasant rep out of all the dealerships I spoke with. In the end, he managed to get me the car that I wanted from another dealers inventory for much a much better price than the dealer who had the car on their lot! Follow up an correspondence was always quick and professional.

Most pleasant and positive car buying experience ever. Exemplify what car buying experience should be.Exceeded my expectations in terms of price, service, time and overall experience.People are highly professional and super nice!!Highly recommend.Btw, Stelvio is an amazing car !! Wife loves it.

They did a fabulous job! Only recommendation would be that as a luxury car owner, I am used to them vacuuming the interior and washing the exterior as a courtesy to continue maintenance. Guess I got spoiled with BMW for 15 years.

Top notch. Knowledgeable, friendly and timely

I found the car I wanted at a fair price and completely enjoyed the purchase experience . Devin was my sales representative. Great!

This was the best car buying experience I have had. Chris was incredibly helpful and listened to my needs and delivered, every time I changed my mind. He did not pressure me or try to sell something that did not meet my needs. The whole process was seamless and the dealership was flexible. I love my car.

I would recommend Faulkner Alfa Romeo, for anyone looking to purchase one of their vehicles. Impeccable service, I purchased a Maserati on 0/24/20, Tracy was my Sales Consultant. Sales transaction was quick, everyone was very pleasant.Thank you Faulkner love my Maserati!!!

My sales consultant, Tyler was so patient and responsive with me with the sale of my 2020 Alfa Romeo Guilia. He answered every question for me and worked with me along my budget. The financing team was also patient with the process. I even appreciated being welcomed by the General Manager. The whole environment felt comfortable for me. Being “heard and considered” is the reason why I’ll continue to do business with Faulkner in Willow Grove. I love my Alfa Romeo Guilia. This place gets a thumbs up for me!

I had a great experience purchasing my new Alfa Romeo from Faulkner. My saleswoman Chandell was knowledgeable, friendly and a pleasure to work with. The manager and finance people were all efficient while respectful of my time. I would thoroughly recommend this place to anyone in the Market for an Alfa or Maserati.

I had a phenomenal experience at Faulkner Alfa Romeo-Maserati. Thank you to Tracy for giving me all the information that I needed to make my decision in purchasing my Maserati levante!!! I would definitely recommend this dealership especially because the way that I was treated and well informed.

These folks couldnt have done a better job! No nonsense, straight up, terrific service! Fully recommend them! And I love my Alfa!

They were quite efficient, very aware of the corona limitations needed for the test drive without exposing the client.Both the sales person and the manager were excellent and they answered right away all the questions I had on the car via email . The closing this morning took 10 minutes; all the paperwork was ready when i got there.Excellent place.

Faulkner Maserati did an excellent job servicing my Gran Turismo. They were fast, friendly and efficient. The rental car process was also complementary and easy.

I completed the virtual video review of the car, the negotiation and the credit application all before entering the dealership. Tyler was so responsive and accommodating. Im not your typical vehicle purchaser, which Im sure can be a pain, however he was patient and attentive, and more than willing to address my needs and millions of questions. I love the vehicle, and I feel extremely good about the deal. Tyler and this dealership is AAA+++

Great experience! Tyler Harris navigated us through the purchase of two Alpha Romeo vehicles in one night with ease.

I bought a 2020 Alfa Romeo Stelvio TI from Tyler Harris and it was a terrific experience! I appreciated Tylers courteous and informative sales approach - I felt that he allowed me the time I needed to make my decision without feeling rushed. It was a pleasant change from the harassing sales folks that I have become used to at other dealerships.The SUV is terrific! The sales force was friendly, courteous and respectful. The showroom was clean with ample hand sanitizer. And, I was able to get a deal on a vehicle that I felt was very fair.Overall, I give my entire car buying experience an A+.

Great team of sales and service dept. Tyler helped me with the purchase of my vehicle and I was happy with the customer service experience.

Tyler and his coworkers made my nervous but great purchase a wonderful experience. I love my car and will definitely recommend them to others.

Professional, helpful, informative, friendly and customer oriented. Our sales professional, Chandell Hill, was great. I highly recommend Faulkner Alfa Romeo Willow Grove

Very professional at this dealership. Chris Ewing, and Pat Hagerty and the team there were insightful, helpful, and very prompt at responding and following up. I had a great buying experience.

Absolutely the easiest car buying experience Ive ever had. I was able to work with Pat and Tyler to purchase a vehicle strictly by phone and email. Everything was finalized the day I committed to the purchase, and the car was delivered the next business day. The car was exactly as it was described, and incredibly clean. If they have what you want, I couldnt recommend them any more highly.

Pat Haggerty made my experience very smooth getting my second Alfa Romeo. He was also very understanding, pleasant and helpful. The entire staff at Faulkner Alfa Romeo Willow Grove made me feel welcome when I came to pick up my car. They all took the time to introduce them selves and congratulate me on my new car.

Very unpleasant and unprofessional experience trying to purchase a car here. We were told the car would remain for sale unless we put a deposit and filled out the financing application, we did these things, and yet still the dealership and sales woman remained extremely pushy and basically threatening to sell the car to someone else if we didn’t answer an email or phone call within an hour. Instead of asking when would be good for us to come pick up the car, I was told “well I need the car gone by ____” calling up to 3 times a day while I was at work. Our minds were already made on this car and sale, and these outdated pushy sales tactics and not even trying to meet our needs as the customer forced us to choose to abandon the deal. We looked for the same exact car at another dealership because of this.

The service department gives prompt and thorough updates and service. Steve is wonderful in following up to ensure that he can assist through the process. Highly recommend.

Chandell and Patrick were great to work with in purchasing a Pre-Owned Alfa Romeo. Chandell went the extra step to email me specific pictures I requested in addition to the pictures on the website. If you are looking for a new or pre-owned car, Alfa Romeo and Faulkener Alfa Romeo Willow Groove should be on your list.

Outstanding customer service—every time. And their service manager, Steve, is incredible.

We bought a used MB GLC300 and were very pleased with the experience. Great dealership with nice people. Tyler Harris was a pleasure to deal with.

Excellent customer service!! Definitely would recommend to anyone looking for a new or pre-owned vehicle. The entire team, especially Tracy, Mark and Pat, went above and beyond to make my buying experience a pleasant, hassle-free and memorable one.

My car service appointment was the fastest Ive ever had, and the most convenient. Faulkner picked my car up at 9am for an inspection, brake check, and to replace the front tires. I had my car back by noon, washed, inspected, and with two new front tires.

I love my Quadrifoglio, and the Faulkner staff -- from sales to service -- make everything so easy. Everyone with whom Ive come in contact has been responsive, polite, and helpful. Best dealership in the area!

The location is a bit hidden but the service is great. Steve the service manager does a great job with follow up No complaints

Great service all around from scheduling to the overallExperience. Great job !

During these unprecedented times, Faulkner Alfa Romeo was great to work with and I am completely satisfied with my purchase. The vehicle had a few issues after I picked it up and Pat and Steve were really responsive in making things right!! Highly recommend these guys for you next new or used vehicle purchase!!

From the moment My wife and I started looking until we bought our guilia, Tyler went out of his way to help. Lookimg forward to future business

Very friendly service! Quick but answered all of my questions. Great experience.

I had a miss fire on my Stelvio Quadrifolgio. When I arrived at the dealership, I was promptly greeted by the service manager. We went over the issues and said he has a very experienced tech to work on the car. The car was left overnight to see how it behaved with a cold start. The service manager called me to tell me that they confirmed from the codes that multiple cylinders had recorded miss fires. Unfortunately, the issues could not be replicated. The conclusion was a recommendation for me to buy a higher quality of gas. This was based on a simple test for ethanol which showed it contained 8 percent. The dealer said the max is 10 percent. My manual states 15 percent. In any case, I use Sunoco Ultra which is the highest octane gas available. To find gas with no ethanol is extremely difficult unless I go to an airport and pay an extremely high price. Although I am satisfied with how the dealership dealt with this issue, I am left uncertain about the reliability of my Stelvio. Dispite the tech checking plugs and swapping coil packs, he was unable to get to the bottom of this issue.In conclusion, the service manager handled my issues in a very professional manner.

I had a good experience purchasing my new Maserati from Faulkner. My salesman, Tyler Harris, was responsive, helpful, and knowledgeable as I contacted him while evaluating my options. Tyler, Mark Lenny and Maserati put a fair deal together that allowed me out of my prior lease commitment and into a brand-new Maserati Quattroporte S Q4 GranLusso. All were friendly and a pleasure to work with. Tyler and Mark were well prepared. The paperwork to purchase the car was prepared ahead of time (at my request) to be respectful of my time. I was done with the actual purchase of the car in 15-20 minutes. In addition, they helped me get a car that I wanted during issues related to the Maserati shutdown caused by the coronavirus pandemic. I had had my prior Quattroporte serviced at Faulkner Maserati and the service manager, Steve Mihalik, could not have been more polite, helpful, and professional. Bottom line: I would recommend Faulkner Alfa Romeo Willow Grove to anyone in the market for a Maserati.

I was very pleased with the professionalism and service provided. Considering everything going on with Covid-19 the service manager was prompt in scheduling my appointment and they were thorough in making sure all transactions were done in a safe manner.

My service experience was excellent. My consultant Steve kept me updated on the progress of the service. I will continue to use their service department.

First experience with Faulkner yesterday for initial service on my 2019 Maserati - having purchased it from the Thompson dealership in Doylestown. dealt with Steve in the Service Dept. He could not have been more helpful, acting in a professional but very friendly personality. I look forward to meeting Steve personally at some time in future.Service was performed on time and as previously discussed. Pick up and delivery of my Maserati was done timely and was a great convenience since we are currently in a lock down position in our community.On scale of 1 to 10, i give Faulkner (because of Steve at this point) a 10!thank youA.J. Gabriele

Straightforward approach. They made buying a vehicle very easy. Thank you.

This is the first time I have brought my Guilia in for servicing at Faulkners and was very impressed with the efficiency. I brought the car in on a Tuesday afternoon to get my loaner for work to be done on Wednesday. Later in the afternoon I received a call that the work had been done already and if I wanted I could pick the car up that day. Never had that happen at any dealership before.

Sales guys, Tyler and Pat, were both great. Made the purchase a no-brainer. Got the quatroporte and love it. Would recommend them to anyone.

Faulkner has a high level of customer focus - in the Service Department, as well as in Top Management. They listen to the customer, and convey to the Technicians my needs and concerns. Little things were done during my service - and these were done without being asked. i appreciated this.

Very good service.

It was very new experience in car buying.Mot sure that is the preferred way, however that was the way to buy the car during new rules that were brought to us by Covid-19.Although different, it was overall an excellent experience and I think it was mainly due to professionalism of a new Falkner Maserati and Alfa Romeo personnel whonmadenthis new experience seamless.From the first contact through constant and detailed email exchanges, including after hours and weekends all the way through concluding the deal.Great experience overall and special thanks to Pat Haggerty and Tyler!

Sales manager was very Courteous and helpful, car was serviced and we were happy with everything.

They promptly picked up my car this morning. My only issue is that my car wont be returned until tomorrow,,,when the job was completed at 2 PM. That being said...they completed all the work that needed to be done.

Accommodated during the Covid-19 with total professionalism and all the precautions needed to protect them and me. Much appreciated!!

Excellent service and staff, beautiful facility, and sexy Italian cars - what more could you want?

Had a great experience purchasing a pre-owned 2018 Giulia from Faulkner Alfa Romeo in Willow Grove. After a failed purchase from Carvana, Pat and Tyler gave me a MUCH better deal on a two-year-old Giulia with only 3.5K miles on it. The car is beautiful, practically brand new, and it has restored in me the joy of driving I used to get from my E46 and E90 3-series. I especially appreciated Tyler sending a thorough, personalized walk-around video of car when it arrived on the lot—it sealed the deal for me. While there was a minor issue delivering the car—it needed to return to the dealership after driving it for a few days so that the emissions sensor could reset in order to pass PA inspection—Tyler still delivered the car on-time, as promised, and then arranged to have the it picked-up from my house the following week and returned the same day. Communication was good and the transaction was smooth. I spent maybe 15 minutes total in the dealership during the entire purchasing experience, the importance of which I emphasized to Tyler considering the current state of the COVID-19 pandemic. They were considerate of that request and abided by social distancing protocols. In the end, the savings I realized by purchasing such a low-mileage, two-year-old Giulia as well as the professionalism and decency of Pat, Tyler, and Steve in the service department—a very pleasant person to talk to on the phone—has left me with zero buyers’ remorse and a high level of confidence in the dealership. I look forward to returning the car to the dealership for service during the many years I hope to keep this car.

This service center was very honest about what type of service my car needed, which was nothing. Thanks for your honesty.

The recall was handled quickly and while some of the waiting area was closed due to the COVID pandemic there were adequate facilities available.

Very polite salesman Devin

Tracey was wonderful to work with and the car and paperwork were ready to go upon arrival.

Pat Haggerty was great to deal with and would absolutely do business with this dealership again

Prompt, courteous and knowledgeable service. Thank you!

Tyler is the man helped me answer all my questions and is helping get into the vehicle of my dreams!