The 5 star ⭐️ review just don’t justify the service and value you get from this place. Rather it be for my companies vehicles to my personal, I am confident and trust the team I work with here. They really do create a memorable customer service experience through a culture of caring, excellence and passion. Chad is amazing. He accommodated me with my crazy week while my car was being worked on and that I cannot be more grateful and appreciative for that. I will always recommend Mel Hambelton Thank you Mel Hambelton team for doing what you do!

Jake was a tremendous help! He listened and found everything I wanted in a vehicle! He made the purchasing process very easy and smooth. He was very knowledgeable about all the cars in directing me with which one to pick. Then he helped set up all the apps and went over all the features in the car. I am very pleased!! Definitely recommend Mel Hambelton!

AJ was extremely kind and made sure that my vehicle got the best service.

James Davis was a pleasure to work with when selling my 2017 Tacoma using a Kelley Blue Book instant cash offer. I appreciate the straight forward no bull approach offered by Don Hattan Ford. In this day and age where Honesty is hard to come by, it was a refreshing experience and one I would recommend to friends and family. I will buy my next vehicle from Don Hattan when the time comes and strongly suggest you call them if you are looking to buy or sell a vehicle. This is a place where people keep their word and honor their commitments.Thank you, James Davis

Bought a almost new hellcat with 16k miles. Radio was broke from the get go and I called it out before I even test drove the car with reg the salesman. Dealership stated the radio would get fixed without me having to pay any out of pocket. Boy was I wrong. Worst experience with a dealership yet. Thanks for selling me a 80k dollar car with a radio I can’t even use. Won’t be buying any more cars here again.

Grant Stucky always takes amazing care of my wife & I. We appreciate the clear, concise and consistent information he gives each time our vehicles are in for scheduled maintenance. Hands down, the best experiences weve had with a dealership over the years. Honest repair information from him and the technicians. Its refreshing not to dread being upsold or over charged. Thank you all.

I would be VERY cautious with this place. My husband bought a pickup from this dealership. It was a new DIESEL pickup. THEY filled it with GAS and sent him on his way. He immediately realized something was wrong and stopped to not cause damage to the vehicle. They “fixed”it. We now know they also put DIESEL in the Def tank. Which has ruined the sensors. An over $3000 repair. And they won’t stand behind fixing it. They say it is our problem. So I would say go ANYWHERE ELSE!!! Red Neck and the bunch are not trust worthy in my opinion.

I had a terrible experience at this dealership. I went in looking for a vehicle 3 different times looking to purchase a new vehicle. Each time I went into the dealership the sales team and the finance team treated me terribly. They continued to tell me I was not serious enough for their time and consideration. The sales team and the finance manager would not even give me numbers for the dealership because they did not believe I was serious enough for their time. But they had time to sit there for two hours and make me feel small and talk down to me as I did not know what I was doing. I was even told I should be billing customers for our time and I can sell this car to anyone. This dealership did not treat me like they wanted my business. I was fully prepared to purchase a vehicle that day, but the way they talked to me, and made me feel turned me away. I understand the market is not the best right now but that does not give this dealership the right to treat customers the way they treated me. I loved the car, but the way this dealership handled the situation was very unprofessional and not civil.

We want to thank Tommy Smith and Alex Smith at Mel Hamilton Ford . We really appreciate you both taking the time to make sure our needs were met. We drove home with a vehicle we wanted and the payments we wanted. We thank both of you from the bottom of our hearts and we would not hesitate to recommend Mel Hamilton Ford to our friends and family. Thank you Kirk and Delilah Vannoster.

By far a shady dealer. Multiple times they have broke stuff on my vehicle and didnt tell me. I find it a few days later. Go to call them and let them know. They offer to come get my vehicle to only break more stuff then try saying it wasnt like that when they had it even though they were the only incompetent ones that serviced it. Sure make tons of money on screwing up customers vehicles. Buyers beware go elsewhere. They dont even return phone calls.

Came in to look at buying a truck. Stood on the lot for almost an hour before having to go inside to get the sales staff up off their butts to do a test drive. Picked a truck test drove it and sat down with the salesman to talk numbers. Was told there was no wiggle room in the price and when I said I wanted to do cash and made an offer. I was pretty much laughed off the sales floor and was told that he preferred financing because there was more money in it. Very poor experience. I will be taking my cash elsewhere.

I take my cars there and they take care of me fast and affordable the last time changed oil and rotated my tires. They good work

Robert Kinney “The Redneck Guy” was so helpful! He didn’t make us feel rushed and and we felt comfortable.My anxiety usually goes up when buying a car, but I didn’t feel like that with Robert. He wanted to make sure we were happy with our choices and he took his time with us.If anyone needs to buy a vehicle from Mel Hambelton I would ask for “The Redneck Guy” because he will take care of you! I highly, HIGHLY, recommend him!!

Elizabeth helped me finally get a brand new car and I love it! Her and the other managers were great through the whole process. I feel like my needs and concerns were listened to and taken care of. I wouldn’t shop for a vehicle anywhere else, best car buying experience ever!

The sales team was fine. Sean was a good salesman as far as that goes. Promised they would swap my wheels from my old truck to my new one. Showed up to service to get it done and service rep was extremely rude the whole time. Wanted to charge me to swap wheels. Asked my salesman to have the manager I had talked to the day I bought my truck contact me and never heard back. Regret purchasing at this dealer now. Would not recommend at all. You need to get everything in writing or they will try to charge you.

I bought a car from Elizabeth Gosa about a year ago. She is 100% the best sales person I have worked with. She always has an excellent attitude. She has went beyond the sale by helping me with service and service contacts. I would defiantly buy another car from her in the future.

They kept me informed thru the whole process and I was able to request and get the tech/mechanic that I wanted and trust. My truck is back to running Great again with just 437,000 miles on it.

Jason with Mel Hambelton Ford was the associate I was working with. Just trying to sell or trade my truck has been a hassle. Since day 1 he promised to get my some #s on my rig and kept making excuses everyday. I live 4 hours away and was willing to drive down to Wichita to trade/sell my vehicle but not anymore after this ordeal with Jason. I wouldnt recommend this dealership or Jason as a sales Representative if this is the customer experience being received.

I bought a van after their typical used car salesmen negotiations . Finally agreed on a price and after 8 days the check engine light comes on and the van runs rough. They have me bring it in and tell me don’t worry it’s under warranty. The next day I get a call and they say they thought I had the extra warranty and I should have to pay for half the service, but they will wave it this time because I only had the van 8 days. However I still have to pay $100 for the service deductible. Just got the van back so I don’t know how it will last from now but very disappointing.The biggest thing that sticks out to me about the whole experience is how much they talked about their 100+ point inspection and that you know you’re buying quality with them.Edit: After placing the review I was contacted by the dealer and asked how they could make it right. They explained the situation and offered to cover the next maintenance. I do appreciate them contacting me and trying to make things right. I changed my review from 3 stars to 4 stars because the person I talked to was very nice and understanding. If you feel like something is unfair I would contact Stan ( The Customer Service Manager) and see if he can make things better.

Had an outstanding experience with Derek and Stan on my new Ranger! Derek was a laid back, zero pressure salesman. He helped me find what I was looking for, and I enjoyed getting to know him.Stan worked some magic on my trade, and found some amazing deals towards my new Ranger.Thank you both, very much! Looking forward to picking it up!

Nice salesman, very limited on new stock, older vehicles 2018 priced high.

We just purchased a used vehicle from Chris Matthews and I cant say enough about the great experience we had with Chris and all the others at Mel Hambelton. Even though there is a shortage of vehicles for sale the dealer was very interested in making a deal work for us. Chris was very friendly and professional and treated us like our time was valuable. I would recommend that anyone looking for a new or used vehicle talk to Chris during that process.

Ed was great! Helped us find a vehicle for my fiancé and got her in a much better spot! Will be buying my next vehicle from them when the time comes!

This place is a joke, Kent the parts and service employee is less than truthful and will always try to up charge you for things that should have been found in the “free” 4 point inspection. Overall service manager has no customer service such as today is 8-20-21 and states can’t get my car in until 9-7-21 but Honda can get me in tomorrow. Instead he becomes defensive when a customer brings up a problem with one of their parts and service employees. Do not take your car here as they will actively make problems worse and then proceeds to charge you outrageous amounts of money. Never again will I bring my car here or will I purchase a car here in the future as they do not care about customers and only care about nickel and diming everyone who walks in.

I have been buying Fords from MH Ford for almost two decades. At first it was just a geographical convenience. I kept going back for the customer service. Christian Sinzogan was the salesman who helped me this time. His excellent customer service, professionalism and ease made the experience enjoyable. He helped me find the car I was looking for and not just settle or be pushed into something I didnt want. He helped with my trade-in as well. Since then, he has followed up several times to make sure Im happy with the my car, and to help with anything else I might need. Im quite pleased and impressed and wanted to recognize him.

Kent our advisor was GREAT!! Dont know diesel mechanic name, but SUPER job. Transmission and front end work. In and out less than a week!!! Thanks SO much, our entire summer could have been ruined. I will definitely return!!!

Mels has the parts i need for our ford work trucks most of the time and can get them overnight if not. Also love that they carry so much racing equipment and parts now.

The best Ford store in the Midwest! Friendly people who give back to the community in so many ways! Lots of fun events here and a performance parts store too!

It was easy and friendly. everyone very professional. Express Lanes for fast oil changes, Etc. I sold one car and Im keeping the 1999 vehicle. Have appointments for their Service Centerr experts to go over it and fix old weird stuff. Thank you Bob K.

We went there hoping to find a deal and I felt almost forced into the car we got. Everything I asked for was ignored but as soon as I leave the room, they tricked my son into a high mileage car that I felt over priced. As I finally got my son to walk away they came again and just hounded us till we gave in. The game played to really get him was having another salesman text requesting keys to same vehicle! Not happy and definitely buyers remorse. I’ve seen on website vehicles in the price range we requested and low mileage but never got shown any of those cause apparently everyone one of them were already sold! WTH

Will never purchase a vehicle from Mel Hamilton Ford again bad experience.

Came in looking to buy either new or used. Had been to other places and had an idea of where I was with the numbers/ credit score etc.. Was pushed to a salesman. I explained where I was with everything, sale prices, estimated trade in value given to me by another dealership, approximate credit score... Ive been looking for some time so I was aware of what I had and needed... All of the things needed to provide a rough estimate on sale price and approximate payments were provided. I was pushed and pushed to get my credit score ran. Seemed as though they got paid for each credit score thats ran by how much pressure I was given to do it. Ended up getting the info I needed in the end without having to run my credit. That is irritating, why do that to people? The next day I bought a 2021 F150 Lariat AND a 2018 single cab F250.... from two other places. I wont go here anymore. Theyre way too pushy and seem to have this overall better than you demeanor... Nope.

Brought my vehicle in to be serviced for a clutch problem. The vehicle had the problem when it was sold to me by this dealership and an extended warranty on the part had been issued by Ford for a known clutch problem. The dealership did not fix this before selling it to me. When the now very costly clutch replacement was performed the vehicle was returned to me damaged. The service department refused to take responsibility for the damages. Service manager David was disrespectful and irresponsible.I wont be back and Ill make sure no one I know makes the mistake of purchasing a vehicle or having service performed at this dealership. Would give zero stars if I could.

The Quick lane is a joke. Ive been here for two hours with one truck ahead of me and they still arent done. I only came for a oil change!! Takes 15 min to do!! I dont understand this is the longest its ever taken me to get an oil change. I will never return here.

I called and said I needed to have my radiator replaced due to an accident. The call was transferred twice with no answer it rotated back to front desk. The lady said rudely they dont do collision anyway while Im trying to get clarity on replacing the radiator she hung up. Ill pay someone else.

Best place to purchase your new vehicle and or parts. Customer service was great. Dont forget to get your massage while your there. Ask your dealer for more.....

Great experience buying car from Elizabeth Gosa very helpfulWas a pleasure having her sale me a car will be back to buy next car thank you Elizabeth.

I was excited to purchase a vehicle from a big named dealership like Mel Hambelton but ever since we walked out of the door with our vehicle it has been a nightmare. It has been in and out of there shop 3 times and still every light on the dash is on and were afraid to take it anywhere with our kids. Now Ive been trying to get ahold of someone there for 3 weeks because the sales receipt they sent me shows me having to pay sales tax on an extra $3500 dollars. Finally today someone got ahold of me and said since the trade in was in my girlfriends name and not mine I have to pay the extra tax, which they knew about when we purchased but didnt mention. Now I have had our family vehicle for just a few months and we are afraid to take it anywhere so it sits in our driveway. I thought going to a big dealership like Mel Hambelton we would have gotten treated fair but I would have had better luck at a used car lot on south Broadway.

Great experience. Loved my 2019 Ranger so much, I went back & upgraded to 2020.

Everytime I come here I get friendly professional help. Today they hosted a combination shredding drop-off opportunity with a toy collection event. It was a fun atmosphere, and seeing other guests riding around on a vintage fire truck really put a lotta smiles on faces.And.. It was no trouble at all for them to also spend ten minutes with me showing me how to pair my new phone with my new vehicle, a transit 150 conversion van [ a vehicle I had purchased in Ohio after driving non conversion vans here ]. The friendly banter and help could never be mistaken as pressure, they are just good and giving citizens of our neighborhood. Kudos. I like the folks here.

Bought a used Avalanche here a couple days ago. Liz Gosa was the salesperson that I dealt with. A very personable young lady that did an excellent job of listening to what I was shopping for and helping me to find a vehicle that satisfied my requirements, and then making the purchase happen.Good sales staff make all the difference in how painful car buying is. From the moment I walked until I drove off the lot everybody I dealt with was pleasant. My thanks again to Liz!

I’m not normally one for reviews, but my experience is definitely one to talk about. For both good and bad reasons. I signed on a car, but didn’t get to drive it for three weeks. But it was certainly worth the wait.Back in June, I got a wild hair and decided to look for a new car. I had an idea of what I wanted, but I was not 100% sure. I checked several lots for several vehicles, but I wasn’t able to find anything I truly fell in love with. Then I pulled up to the big corner and it was all over. There was one car on the lot that caught my attention. I wasn’t in love, but I was definitely interested. I peeked around and thought “maybe”. When reality set in and I was finally ready to move on, Hadi rolled up. I didn’t know it at the time, but I was sold the second he jumped/fell out of the golf cart. We got to talking and after a few jokes and some good laughs, within minutes I was test-driving the car that is now sitting in my drive way. But it wasn’t all positives. The car had issues. It actually spent three weeks in the shop at MH Ford, but Hadi kept me updated and answered every question I had, every time. At times I had started to lose hope, but once the car was ready and I drove it off the lot for the first time, I knew without a doubt, it was worth it.If I could give a 10 star rating, I would. Hadi’s customer service and communication was second-to-none. I was given everything I was promised and more. If not for Hadi and the way he handled the entire situation, from day 1 to day 25, this review would be much different.Thank you Hadi, and the entire MH team, for an amazing experience and result that i couldn’t have gotten anywhere else.

Salesman at the dealership was knowledgeable and friendly. Great customer service! Well done, D. Foxx! Thank you for a nice experience!

I was greeted as soon as I came in the door by the receptionist. Very friendly. I ask for directions to the parts counter and she pointed me in the right direction. Staff at the parrs counter friendly and helpful.

Did good with my oil change but now my lights are not working

Absolutely love my new van!Everyone of the staff members were incredibly polite and helpful throughout the process. I would highly recommend them when looking for a new vehicle.

Best dealership in Wichita with the best salesmen that really do care before, during, and after the sale. I have purchased 5 cars here and will continue to use MHF exclusively!

When you buy a new vehicle and they tell you youll have new tires for life, this necessarily isnt the case. My mothers car tires tread is starting to separate and are dangerous. Mel Hambelton wouldnt replace these dangerous tires because they said there was too much tread left.Also, when I took my truck in for scheduled maintenance, the tech looked at my tires and said it appears that I need new tires. When I told him I had tires for life he immediately said oh, they arent that bad. Tires for life to me seems deceptive. Makes me think twice about buying a new car there, and I am currently looking.

My sales lady was Elizabeth Gosa. I want to head and purchased a 2020 Ford escape SE from her, she did such an amazing job and she made a dream come true of mine because I’ve always wanted one of those. With everything she has done for us in general makes her such an amazing person, she’s so easy to work with and she’s so funny. I will always recommend her even if you’re buying a new or used vehicle I will tell you to go to Elizabeth period.

I just wanna say Elizabeth was the best sales person ive ever delt with at mel hambleton ford!! I had a bad experience purchasing a car the first time around. Elizabeth made sure i didnt have the same experience. She took really good care of me and my wife thru our trade in and purchase prosses. She was very friendly very informative. Answered of our questions. She did a amazing job and been in contact since the purchase to make sure the transition in to the new vehicle has been good. Because of her ill definitely will be buying my next vehicle from her! I highly recommend seeing Elizabeth for your car purchase she will treat you great!!

The outstanding customer service I received from Elizabeth at Mel Hamilton Ford has made me change my view on car dealers for the better. From getting my trade in appraised and the no pressure vehicle test drives, to the after the sale follow up and correcting anything that wasnt quite right with my purchase. She lives up to Mel Hamiltons promise of experiencing a difference at Mel Hamilton Ford. Dont waste your day and go see Elizabeth first for all your car needs.

Super nice folks..been using Mel Hambleton since they were Hambleton LaGreca in Hutchinson. We chose Hambletons to continue our business. Fair and Friendly

Great service great people

Bought a car two days ago. Jake Nightingale was an excellent and compassionate salesman, very knowledgeable with vehicles inside and out!

Went in right before Christmas and talked with Rudy. Great salesman, they fed us lunch and made us feel wanted so definitely will be back! We bought are newest car from them and we referred everyone we can because of the amazing staff. Keep it up y’all!

The best car buying experience I’ve had. Josh Corbett found the perfect Expedition for us. He sent us over to Casey Bramlett in finance who got us a great rate on our loan.

I can only speak to the parts department. Unlike most dealership parts departments, Mel Hambelton has tons of stock on things like ana fittings, arp bolts, and other modification parts. Feels like an actual parts store. Very cool.The people were helpful and friendly as well. Much better than the place across town.

The Ford Fusion Sel car was brought into the dealership for a brake recall & I got a loaner car for the day. The courtesy extended was fantastic, plan to go back for future services.

So glad we decided to “look at prices” that day. Derrick made the whole process easy and we left with a brand new car! Tysm!

The parts department really has been great to work with and have really helped me out.

Elizabeth was a great saleswoman! She was very kind and helpful in finding my daughter and I a vehicle. She went through everything with us thoroughly and made the car buying process smooth and enjoyable! I just went to go co-sign for my daughter and she ended up selling me a car too! If you are looking at getting a new vehicle go see Elizabeth! We will always go back because of her.

The smoothest, easiest, and most enjoyable shopping experience Ive had. This was my first time there and this is where I will get all my vehicles. I highly recommend them to anyone in need of a vehicle.

No lines, I got right in for an oil change. But it still took them an hour an a half to do just an oil change. N they refused to reset my airbag light when it came on, n never deployed. Said they couldnt, but its a Ford car, n they work on Fords? Fishy!

Apparently there isnt a good Ford Dealership in Wichita. See my review at Rusty Eck Ford. I took my 2015 Ford F-150 (bought used, not from Mel Hambelton) in to deal with an open recall issue (information online and noted for the vehicle I bought), door latches that dont work in sub-zero weather. When I set up the appointment, the rep told me the job could take up to 8 hours, as they have to replace ALL door latches. Did he offer me a loaner vehicle or address a courtesy shuttle at that time? No. When I get to the dealership, Im told its NOT an open recall, that its an Extended Warranty issue, that theyll only work on the issue if theres been an actual problem.... Yes Mel, I had to physically hold my driver-side door shut while driving in the negative 5 degree weather so it wouldnt sling open while driving! So at no charge to me, they could replace the driver side door latch, an obvious FORD DEFECT at time time of manufacture, but because I hadnt experienced any issues with the passenger latch (its just me driving the vehicle, no passengers), and I didnt have any issues with it, then that passenger latch wouldnt be addressed...... I should have lied, and told them that latch didnt work either. Im then told its a 4 hour job, but I still didnt get offered a loaner vehicle, Im not offered a courtesy shuttle on the day I brought my vehicle in to get serviced..... I have to ask for it. Who wants to hang at a dealership for that time frame? Who wants to be told an Open recall all latches will be replaced when setting up the appointment, then, Its actually an Extended Warranty and well only fix the latch that had an issue when you get to the dealership? And then theres no offer of loaner vehicle ( I work for a living), no offer of a shuttle service when I took my truck in...... If you ask me, the passenger side latch should have been replaced too, and never mind my truck didnt get detailed (no wash, no wipe down) like a dealership usually CARES to do when a vehicle gets serviced. Rusty Eck Oh, you dont need to have those latches changed out, its doesnt get that cold in Wichita sucks and Mel Hambelton isnt a whole lot better. This city deserves a better Ford Dealership!

Salesman Brian S. and finance mgr. are awesome to work with!! Go see them!

First experience with Mel Hambelton Ford, very pleased with their straight up negotiation and recognition of my own position as an experienced negotiator. Sam and Josh, along with others, did an excellent job assisting in the process and were after only a few moments we were communicating like friends. Like all dealers they started at their dream and I started with mine, after the negotiation we ended in a mutual position that was comfortable and wasnt regrettable.

Good dealership. Youll get 5 stars when I can buy a Mach-E

Definitely would go back and purchase a vehicle from Mel Hamilton Ford team. I had an amazing salesman Josh that went above and beyond for me. Not many places would stay until 11 pm to go over every detail from trade in and compare buying used vs new. Purchasing my 2020 Ford F-150 was a surprise to my daughter and Josh helped complete that surprise. Thank you so much you guys are amazing.

We have bought several vehicles from them, always have the best car buying experience

I have always taken my car to the quicklane because they always do a fast and trustworthy job on my car. But this time I had some issues with electrical components so I took it to the service dep. They did such an excellent job that I am going to take my dodge challenger to a ford dealership rather than a dodge dealership.

Bought my truck here. Very professional. Helpful and not pushy

Quick service and very knowledgeable.

Went in to get a new car and they just treated us unfairly all the way around

They hijacked me on the price. They done a good job

Andrew sold me the car of my dreams. He was very knowledgeable, courteous and kind. I would only buy my next car from Mel Hambelton. Thanks

Brian Sladek at Mel Hambelton Ford took great care of us and allowed us to figure out the best vehicle to suit our needs! We will continue to travel the 4 hours it takes to purchase here in the future!

Shout out to Mel Hambelton for the free teacher oil change!! I Had made an appointment, got there and was told it would be about 2.5 hours. Eek! But it ended up taking 45min! They recognized that a teacher’s time is valuable, and they took one thing off my to-do list! Thank you so much for the blessing!

Fast, efficient and friendly. Parts were in stock. You call for an appointment to have internal repairs like replacing a broken windshield wiper control.

We have purchased three vehicles here in the last year. Our salesman, Christian, helped us navigate reasonable deals on all three. He is a pleasure to work with!

The best sales service I’ve ever had and I highly recommend Brian Sladek to get you into your new vehicle!😉Mel Hambelton is the #1 Ford Dealership in Kansas!☝️You won’t be disappointed!!!😃👍

I went to buy a “brand new” car, and on the front windshield was a lower price than another other new car in the lot. After being told we had to buy it for the normal price ($3000 above the sticker price literally on the car) we went back and forth for weeks and finally came to a resolution that was decent. I haven’t even had the car for a year and I’ve had more problems with it than the 4 other cars I’ve had and sold. The cherry on top though is the “new “ car with 8 whole miles on it, had at least one tire that had already had repairs made to it. This caused me to have to buy a brand new tire way earlier than expected. Thanks for that.

Alex, Ray, Stan and Nolan did a wonderful job helping us get the right car for us, a 2020 Ford Edge. Thank you

I had the best experience buying my new Ford F-350. Jake nightingale took excellent care of me being an out of town customer. Finding the truck I needed/wanted and Making sure to take the time and show me how it all works.Phil nightingale the general manager helped me with all the paperwork and the final steps to becoming a proud new owner of my ford. 10 out of 10 recommend!!!

We purchased our 2015 F250 Super Duty from Mel Hambelton about a month ago. Definitely visit Robert Kinney (aka The Redneck Guy) as he is very helpful and has the customers best interest in mind.We had some issues with our truck during the first few weeks of owning it, but Chad at the service department was very helpful, always provided a loaner car, and Mel Hambelton covered the repairs free of cost. Because of these issues, we were nervous about our purchase, but now it has been a few weeks with no issues. We are grateful for the Mel Hambelton team who took care of us before, during and after the sale!

Fantastic place to buy your dream car. Jake nightingale really took care of me, stress free, negotiated on price when nobody else in town would, Gave me a fair trade in value on my vehicle. Overall best experience I have ever had in a long time with a dealership,Very very satisfied.Thank you

Great, great customer service. David is service went out of his way to help us load out. Mike Mitchell rocked it in service. Thank you so much guys.

I contacted mel Hambelton ford yesterday asking if people can stand in line overnight for their Black Friday promotion and I was told no that they would be handing out tickets at 7o’clock in the morning and you had to be online so I got up this morning got down there by 5 o’clock had no intentions on going on the property until I saw a line of around 200 people with tents and enclosed plastic containers sleeping I have a limited funds due to the pandemic that has affected most everybody this year but I wanted to get my daughter a reasonably priced vehicle for her 16th birthday which is in a few days if it was OK to stand in line overnight to increase your chances why didn’t they tell people why did they say no it wasn’t and then allow others to do it? I also found that there was no organization to the line and I walked up then a few minutes later about five other people walked up and mingled all in the line if that’s the way it goes nobody has a chance except for whoever camps out overnight near the door you may want to rethink how y’all do this in the upcoming years

Good place to take your car for service.

Mel Hamilton did a great job! If it wasnt for Chandra this experience wouldnt have been as great as it was. Threw all the ups and downs we had she was always on it and making sure we were taken care of. Want to thank the whole team over there in the service center and especially Chandra!!

Makes me want the ev mustang

Showed up on Black Friday people were everywhere. LIZ was able to help me out through all the chaos and help me find a fantastic deal. Liz has made me a customer for life thank you for your help.

Oil change.... So much fun.

I bought my dream car from Mel Hamilton Ford! I had a wonderful experience from everyone, including Kyle Hamilton my salesperson! I had a delay with my financing at my bank and they were all very accommodating and understanding during this time and worked with me! I couldnt have asked for a better car buying experience! Thank you Mel Hamilton and Kyle!

I usually dont write reviews but wanted to give a big Thank you to Andrew Davis on their sales team for helping us find the perfect school pickup to my youngest to drive. Andrew knew that I was determined to get the perfect vehicle for a new driver. He didnt try to push me into getting something different, or trying to upsell me to something more expensive. I hate being pushed to do anything. The experience we had here was excellent and I would recommend Andrew to anyone wanting to buy a vehicle for themselves or a loved one. I have bought a lot of cars thru dealerships over the years and never wanted to go back due the experience, Andrew has changed that for me. Have you ever seen a more happy kid? Thank you!

So I went back 3 weeks after my first visit. My job keeps me pretty busy!! (Ask Reggie)So, I called ahead to let Reggie know that I was coming. He was my original salesman that I spoke to. It took me quite some time at the dealership. However I will say that they are not in any way like the other Ford dealership here in Wichita that I will not mention. I am now changing my review from 4 stars to 5! I dont know how but they were able to help me drive off the lot in My New Black 2019 Ford Fiesta with only 21 miles on it! Just incase you guys want to know (I know u read these reviews)Her name is Intuition. License plate N2ITIV I Cannot thank you Enough, Especially Reggie & Austin!! Everyone there is just awesome.

This is a beautiful dealership. We’ve had repair work done and the job was excellent. I was recently in/out buying parts from the dealership. There is a 20 to 25% markup on OEM parts vs. online which is common at dealerships.I was troubled by the fact there was not a single employee in the building who wore a mask. Curious, I called and asked about this was told the owner made the decision employees don’t have to wear masks. I found this both bizarre and irresponsible on the part of management, especially when a significant number of the customer base are members of the high-risk population and the spread of the coronavirus is the highest it’s ever been right now.As is their choice to not enforce safety in the workplace to prevent the spread of the coronavirus it is my choice not to go back into that building ever again.

This was by far the easier, smoothest and quickest truck purchase I have ever made. My sales man, Brian S., went above and beyond in trying to meet my accommodations. He found the vehicle I wanted within 24 hours in OKC and had it in Wichita four days later! If I ever want to purchase a new vehicle again, I will most definitely be going back to Mel Hambelton Ford and doing business with Brian!

Love Mel Hambelton! From the sales staff to service. Always top notch service!

I was very impressed how we were treated

My experience was great 2020 Ford fusion