user
National Auto Of Waldorf
2183 Crain Hwy, Waldorf, MD 20601, United States
Appearance
National Auto Of Waldorf
Comments
Ma
Review №1

Went to national motors And they hooked me up. Lenny and Ron, two of the best and I highly recommend everyone to come. Good credit bad credit or no credit they will take care of you.

Yo
Review №2

The best dealership experience I have ever received. Lenny and Ron helped me from the over the phone and in person visit. I was able to get the car I wanted! I recommend speaking with these two gentlemen. THANK YOU for the outstanding customer service! ❤️

Em
Review №3

Where do i start…Lenny answered my phone call professionally and set up an appointment. Within minutes of getting there, my car was ready for a test drive. He was very detailed with information on the car and helped every step of the way.The manager (Mr. Ben) was amazing as well getting me a really awesome deal on my trade-in. Finance team (Gabby) was awesome as well- very informative!Truly a great experience from start to finish and went home with my beautiful car! I recommend this dealership to anyone.

Mi
Review №4

I had a great experience from beginning to end! While searching for cars I was reached out to by Kevin the Finance Manager who confirmed what I needed. Then Debra was able to collect all my information days before I was able to get into the store so it would be an expedited experience as my time was extreeeemely limited. Then my main man Lenny pulled all the reigns in when I finally came in to test drive the vehicle which I ended up buying… WHOOP WHOOP! Ron was also extra helpful in finding me the right financing company to go through.All in all it was the BEST CAR BUYING EXPERIENCE OF MY LIFE! Seamless!LENNY, RON, KEVIN, and DEBRA - I thank you all so much and wish y’all continued success!

An
Review №5

My son and I visited National today looking for a truck. While we thought we would be in a price struggle, Lenny, the very professional salesman, and Ron, the financial guru, were able to meet our needs and budget. I would strongly suggest, anyone looking for a quality used vehicle, to check them out.

Br
Review №6

I definitely love the crew that works for this dealership because most car salesmen only care about whats going to their pockets instead of the satisfaction of the customer. i definitely recommend anybody to this dealership. Special thanks to Mr LENNY and mr RON for getting me the best deal i ever had with any car that i had in my whole 39 years of my life

Ch
Review №7

TJ was so patient and nice! He got all our information and paperwork done in a great timely manner. I would definitely recommend this dealership to anybody after the service TJ gave! He was awesome and deserves a raise ☺️

Ca
Review №8

Had the best experience I’ve ever had with a dealership. Lenny the Salesman was really professional and had great customer service made me feel really comfortable, & the Sales Manager Kevin was also extremely helpful in the process. Would HIGHLY recommend !!

Ch
Review №9

The service here was excellent. Lenny and Ron really helped get a good deal on my car.

Lu
Review №10

I dreaded going into any car dealership because buying a car can be so overwhelming as it is one of the biggest purchases you will do in your lifetime but National Auto of Waldorf lived up too their great reviews! 10000000%!I went on their website to check out the vehicles they had and scheduled a test drive immediately.I got sent an email to welcome me and I was assigned to Debra which she was the best!As soon as I got in there I was greeted with a warm smile, I told Debra what my needs were and she made it happen & the process felt so seamless!She didn’t push anything on me & she heard and actually listened to what was a perfect vehicle for me & that’s why I’m writing this review.It’s so hard to find an honest dealership and this one is it! After I found the car I wanted with Debra, Ron crunched some numbers, worked some magic, and I left there with my new car that I absolutely love!!Thank you to Debra, Ron, Juan, and the whole team for making my car buying so easy & seamless!I recommend this dealership to anyone who is in the market for a car & don’t know where to start, start here!

Vi
Review №11

Very friendly and professional staff. Lenny is AMAZING. If you’re looking to buy Please visit him, you won’t be SORRY

De
Review №12

Alex is very professional. He was very instrumental in helping me pick out the perfect vehicle. I am happy with my new car. I will definitely purchase future vehicles from National Auto of Waldorf.

Je
Review №13

First contacted Tyja Germain (TJ) on Facebook about the listing. He was very responsive and very informative, he even provided a video that i requested of the vehicle running. I Drove up a few hours from Virginia to see a corvette. I had a few issues before heading home, so he literally sat with his manager and I at a gas station until a friend could pick me up. (2+ hours) ending at 11PM. The next day I had my car and was back on the road. Ive never experienced customer service like this, completely phenomenal! I can never thank these men enough. Again, Thank you!

Bi
Review №14

Lenny and Ron took good care of me. These guys are great.

Ar
Review №15

TJ is amazing! He is extremely patient, accommodating, and knowledgeable about each of the vehicles I was interested in. I felt like I was the only customer in the building!

Je
Review №16

One of the best car experiences I had Tj really Got the Job done on getting me in a car I would recommend him to anyone best customer service anyone could offer!!

Ja
Review №17

Tj is the Best Car salesman I’ve met in my life was patient, caring and funny will be back when I need another car

ed
Review №18

Ben the general manger was great for approving me for my new Camaro SS, Lenny was a fantastic sales associate to help me out and stayed after hours with me! Teresa the manger was also so patient with me. This place really helped and took the time to assist me with getting all my paperwork together! Three days straight!

De
Review №19

My husband and I went in on 11JUL2021. It was a Sunday morning and this great young man named Lenny walked up to us with a pleasant smile! The whole experience was awesome! Excellent customer service, everyone was friendly. We will be sending our friends and family to this place. Ask for Lenny or David!

Sy
Review №20

I had a very conducive experience with Ms Teresa. I find her expertise to be exemplary, in my option she was very helpful courteous and professional. Also Salesman TJ’s assistance was inspirational in making a prompt and adequate decision. For my ratings, I give them an A.

Ch
Review №21

I walked in with no one pressuring as I looked around. When I asked to look at 2 cars they were more than willing to let me compare the vehicles. I was the maybe 2.5 hours, left with a great vehicle, and amazing service.

Th
Review №22

Online ad was totally misleading FALSE ADVERTISING Lenny helped me he was cool.Test drive was cool. When it came time to negotiate they added 4-5k for taxes title and extra fees for some reason not sure why tax and title cost 4-5k extra but I wouldn’t trust the online ad prices very misleading. Ron was the one I talked to for pricing and it was terrible from 31.5k to 36k in person makes no sense.I’d rather take my money somewhere with honest pricing and reasonable negotiation. Don’t trust Ron. False advertising at its best.

J
Review №23

Teresa and Kevin we’re very helpful in purchasing my Pacifica. They were pretty fast however the slow down was dealing with the insurance company. But it all worked out at the end. There were a few things we caught that were wrong with the vehicle. They were able to fix them all right away. Would recommend them.

TY
Review №24

Lenny Moore was the man who helped me and he was the best young man I have worked with when buying a car. He is full of joy and made me laugh constantly and made the whole process smooth and enjoyable.

An
Review №25

Theresa was wonderful and so professional. We need more people like her in this world. The cars are exceptional. I love my new Q60. Ask for Theresa when you go here.

Sh
Review №26

Teresa great help and I was able to purchase the car I wanted. Stop by and see her ask for Teresa. Thanks Tj you were awesome.

Am
Review №27

Great customer service, Ron and Lenny were amazing and got us a great deal. Great experience.

Ma
Review №28

Mr Alex is very good sales person, today he sold me a car and I love it, I will send any one that is trying to get a car Mr Alex is the man Thank you Mr Alex u r the best

Te
Review №29

Very pleasant, good customer service. An will make sure you are satisfied. Ask for Theresa give her my name.

Le
Review №30

Tj was a wonderful salesman thank you for the great DEAL!!!!

JO
Review №31

Our experience of trading in our car and purchasing a newer one was outstanding. Lenny was AWESOME!!! Thank all of you and we will be making referrals.

di
Review №32

Ms Theresa was the best help I was in and out only dealership that would work with no credit

ky
Review №33

Tersa gave us great service. very friendly and honest. 10/10 will be buying my next car from her

Ad
Review №34

Lenny was the most helpful sales associate to help me with my payments for my new Mercedes, and Ron was helpful as well

Is
Review №35

This is the best dealership I have ever been.I bought a marcedes GLC 300 from here.Lenny helped me out for that.He is the best sales man there.Can’t skip the finance manager too.He was really helpful too.very good service.I really appreciate you guys

Re
Review №36

I have been in the market for MONTHS, and i can honestly say TJ has been so patient with me! he has done an amazing job walking me through the process, i never felt forced, he was very informative, and just all around a great salesman! 10/10 experience, I will be sending everyone i know to him!

To
Review №37

This was the best car buying experience that I have ever had! Lenny, Ron, and Juan were extremely helpful, professional, and simply a joy to work with during my car buying experience!!! I would definitely buy another car from them in the future!! Thanks!!

Li
Review №38

We had a great experience buying a car from here. The price was great and the people were really nice. Our salesman, Jerry was great! He was very helpful and was like buying a car from a friend. Would definitely recommend going here.

As
Review №39

SCAM ALERT🚨 Drove a mini van we liked, but needed an obvious repair during our test drive. Not a big deal, they sent it into the shop with assurances it would be ready for pick up in a few days. Agreed to pay the sticker price plus tax title, license, and dealer processing fee only to have them try to slide in a 2,000 ‘dealer warranty’ in the paper work. My husband, (a veteran) was shocked that both the general and store manager refused to take these fees off, as we did not need or want their warranty. We were willing to pay full sticker price. Dealership stopped returning our calls during the time the issue was supposed to be being fixed.Reporting to the BBB and state prosecutor as this is obviously a scam that is pulled on those desperate for financing. We do not fall into that category. Our first red flag should have been that Capitol One did not consider this a suitable dealership when comparing rates ahead of time for our financing pre-approval.I feel sorry for our sales person Deborah, as she was a sweet lady. The problem is higher up, avoid this place at all costs.

fa
Review №40

I had great customer service. Deborah was so nice and helpful. She listened to what I wanted and didnt try to sell me anything else. I would recommend everyone to see her.

SI
Review №41

Great place in waldorf to get a car, go to TJ hes the best and most helpful and patient. I love my new car, thanks TJ and Ron !

Ra
Review №42

Teresa was awesome nice and really worked with me I would recommend you ask for her when you walk in trust me

Sa
Review №43

Ms Teresa was very helpful and kind. Ron was very helpful aswell . It was a great experience

Fr
Review №44

Easily the best car purchasing experience I have ever had. Theresa and Niani took care of me professionally and in a timely manner. Their attention to my needs were unparalleled. Upfront and honest they both proved to be which is always welcomed; especially, in a large business transaction. I recommend Theresa and Niani and the dealership, without any reservations!

Ji
Review №45

Teresa was excellent and Lenny was very respectable and I enjoyed are selfs and my son loves his new car and again Teresa very honest to deal with us

Pa
Review №46

Teresa is Awesome🙌🏼 she kept her word I bought a beautiful Grand jeep Cherokee

Wi
Review №47

National Auto of Waldorf was very attentive to my needs. My salesman Lenny had excellent follow-up skills and was very professional and easy to work with. I bought an awesome BMW for a great price. I will most-def recommend this dealership.

Wi
Review №48

Loved the service Teresa an Debra made it happen for me, l will definitely buy my next vehicle from National Auto Of Waldorf!!!

Vi
Review №49

Just bought my car! I love it! Thank you to lenny and ron. They helped get the best car and everything else i would definitely recommend coming here to buy your next car. Thank you also to theresa for making my paperwork fast and easy!

Mi
Review №50

Teresa fall through with her promise amd made sure I was taken care of very fast and easy thank u T!!!!

Ms
Review №51

Amazing experience!!! Emily and the sales manager Ron got us in and out with an amazing vehicle we can definitely count on. From beginning to end the experience was great and I’d highly recommend to all who don’t want to deal with aggressive salesmen and unfair sales tactics. We will be returning for sure.

Pa
Review №52

Excellent job Teresa Ballance give her a call folks

Br
Review №53

I jumped up and decided to randomly go to national autos and I was greeted by Debra who walked me and my mom through the entire process and we even found a down here payment that fit our budget I left the dealership with a beautiful 2014 Ford Escape Big thanks to Debra!!!!!!!!

Jo
Review №54

Thank you Tj, I appreciate all the help and making it possible to get out the door with my new truck.

sh
Review №55

Let me tell you, this place of business is the best car business establishment I have ever experienced. I have brought now FIVE cars from this dealership all with the help of the awesome owner/finance person by the name of Gabi. She is the true meaning of “Woman Power” lol. Each car I have purchased from 2013 up to current 2021 have been great cars in excellent condition. They work with you to get you approved with the best interest rates and the prices are affordable! The customer service is a BIG PLUS! I’m so glad I have established a relationship here with Gabi she’s always so helpful and will take your call any time for help. Thank you so much for all your help these past years Gabi. And much success to your business! I love it here :)

Sa
Review №56

Loved it, very Accommodating I worked with Lenny and he helped me with my insurance policy to get the lowest price I could! Very nice environment and patient

Qu
Review №57

I had a good experience at National Auto. I went on a Sunday and it did not take hours at a car lot, like it does most times! I knew the car I wanted and they even worked with me to come back and get a few scratches repaired since we wanted to take the car home that day. Got a great warranty on the car as well (please be sure to get a warranty! You never know when you may need it!). I worked with David and Ed and they helped make the process very easy and less stressful.

ke
Review №58

Completely dishonest! Buyer beware!!! Terrible experience. We went in to look at a car advertised for one price online and was told that was a mistake. Red flag but thought we could work through that. Lie after lie..completely dishonest manager working with us!Update... to the dealership...Nice try!!! I actually have great credit! You wouldnt know because we didnt even get that far. SMH

R
Review №59

This morning I went to get a car for my son and Alberto help me to choose the perfect car that he needs, customer servers was the best and David the manager was so professional like Alberto I’m glad I came thank u guys

He
Review №60

Tj was so great thank you for getting me in a new car Top Notch salesman will recommend to everyone

ti
Review №61

They were very professional, and they worked diligently between myself and my credit union so that I was able to drive off in my new car. Working with Ron was the best! He assisted every step of the way. He’s truly an asset. My family will truly enjoy the vehicle.I would also like to add this update because I also worked with another salesman. Rodney Holloman was the first point of contact. He went above and beyond to assist in getting me the car I wanted. During the first call he made me feel so at ease. He was very professional, caring, and he made me feel that he was really trying to help me get the car I ACTUALLY wanted, and that I was not just another sale. He also made sure I had a full tank to get home, and he prayed with me, for the safety of myself and my children before I got in the car. Rodney went above and beyond. Rodney is a valuable asset and we need more salesmen like him! All in all I had an awesome experience with everyone. I would definitely shop with them for my next car!

Li
Review №62

I had a great experience! Tyja was very helpful and patient. He helped me find a car that was perfect for me. I highly recommend this dealership!!

Ma
Review №63

The service here at national auto was outstanding. Tj took his time and helped me find the car that was right for me

ve
Review №64

My Man Lenny is cool and professional young guy. Hooked me up with no hassle for a Dodge Ram Truck. He’s the truthGo see that guy.

Ni
Review №65

Special thanks To Tj, Ron and Ben for getting me in my new car today recommend everyone to see them!

DO
Review №66

Big Thanks to TJ and Ms Terrsa for getting me a great Deal on My new Jaguar!!!!!

Mi
Review №67

Niani was super helpful and got me in and out quickly, everything went smoothly. Great communication and great service!

Al
Review №68

Lenny the young sales associate was very helpful in purchasing my new 2017 cadillac, Ben the general manager made it work! Ron had great service!!

Be
Review №69

National Auto in Waldorf have some amazing people ready to help you to get what you want or looking for, especially if you meet the right persons such as Mr. ED & Ms. Sierra who really tried their best to provide a great customer service. Thus, don’t hesitate to check them out if you’re ready to get your car because you WON’T REGRET it.

St
Review №70

My daughter suggested I try this dealership yesterday and from beginning to end it was a wonderful experience!!! Niami and Ron really looked out!!! I knew immediately that I came to the right place!!! They treat you with so much respect regardless of ur less than perfect situation and I really appreciated that!!! I left out of there with my dream car and they became my new dealership!!

Am
Review №71

Worked with tj he made the process as seamless as possible ! Would definitely recommend going to him !

Sa
Review №72

Worse place to buy a car Alberto was so good but they discriminate Latin people cuz we ha an tax ID

Br
Review №73

I received great customer service from TJ. He didn’t make me feel pressured, I didnt feel rushed. He listened to everything I was looking for with my price range. He made my dealership experience very easy. Also very trustworthy with communication.

wi
Review №74

Quick and efficient test drive with good Financing options provided.

Aj
Review №75

$2300 IN FEES?!?! Was going to buy a 2012 Audi A7. The discussed price was 17,700 before taxes. Get to the paperwork part and then all of the sudden there’s a 2,300 “recon” fee I wasn’t ever told about. When asked what it was for nobody could really give me an answer except saying from where it was detailed. I work at a car lot and we do none of that bs. Service and detail of the car should be included in the list price.

Wa
Review №76

Coming back from 3 years overseas and needed a car. Quick in and out. TJ was very helpful, and the process went smoothly.

Ne
Review №77

Great Customer Service Experience with Sales Associate Lenny.It was a painless and smooth process working with Lenny. This young man was sooo accommodating, patient, as wel as professional to work with on yesterday. ..

An
Review №78

The one thing I hate about buying vehicles is the long wait to figure out financing. I contacted National and had the pleasure of dealing with TJ. He suggested I complete the online application so they could view my credit before I made the hour and a half drive. He stayed in contact and I came down the next day, test drove my 2014 Acura RDX and was immediately sold. The longest part was signing my life away. I highly recommend this dealership and TJ Germain. Thanks National Motors!!

Ra
Review №79

Good workers ( Lenny and Juan ) and they have great prices !!!

Te
Review №80

Ed and David helped me in getting into my new truck...They were friendly, professional, eased my mind, made this very easy process. They made sure I was satisfied. Thumbs up!

Wo
Review №81

Had an awesome experience, Tj was great help even though I didn’t get a car His customer service skills was phenomenal, great listener definitely doing business with them in the near future

An
Review №82

This is an awesome dealership. They work hard to get the deal done for the customer!!! David and Lenny worked hard at the deal for me and I’m very happy I was able to work with them!

JA
Review №83

Tj helped me out even though I wasn’t his customer & he was very sweet and patient.

El
Review №84

Cierra and David helped me get my dream car! They were extremely helpful and made the process quick and painless. I’ve never had my APR so low before. Will definitely come back here again.

tr
Review №85

Niani was very professional, we had no problems everything was quick & easy . She is Very mannered & on time, I would come back…thank you for my new car

Ni
Review №86

Wow! Such nice people especially Ed. I had him and he was delightful and a pleasure to do business with. I purchased the car and if I ever come back I’d definitely specifically ask for Ed. He was patient, polite and very funny. Thanks National Auto!

Ap
Review №87

The price online is not the price you will pay. My fiancé and I went to buy a car priced at 12,800, after getting insurance, driving an hour and waiting for them to print paperwork- they tell us the final price after taxes is 16,700!!!!

Br
Review №88

Bought a Nissan Titan from National Auto. The truck was clean and drives fantastic. Rodney had great customer service and just a all around nice guy. Highly recommend this dealership.

be
Review №89

Hey guys come on down to National AutoThere service is better than chick falaiNani was my sales person .

Dw
Review №90

Ed was my sells representative in which he was a nice and gracious fellow. He also was very informative when questions was asked about the vehicle. He also was very tentative in regard to the details as wl.details of the

Ty
Review №91

Teresa was very professional and we loved her

No
Review №92

Do not buy from here bunch of scam artists. BEWARE!!!!!!!

At
Review №93

Emily and her manager Ron were very helpful in getting me the best deal on my new SUV☺

Ro
Review №94

TJ was excellent service, Took very good care of me

Da
Review №95

Too busy, very few staff, we called ahead of time to see a Jeep (we live 1.5 hours away), they said the vehicle was available, once we were on the table and ready to buy, one of the managers told us the vehicle had a deposit. So bad communication, bad data entry, they charge $900+ for a Recon fee which means the car would be detailed, etc... Definitely NOT worth $900+!!! And lastly, the bathroom of this place is NASTY!!!!!

Do
Review №96

Great customer service. TJ was very helpful and worked with me.

Da
Review №97

Ed and David did a great job of making me comfortable with my purchase. It was easy and pleasurable without any pressure! Thank you for everything!AFerguson

Ch
Review №98

The manager was really nice and thorough with the explanation of everything. I appreciate all his help in my experience with National Auto.

Ro
Review №99

Customer service was good with the salesmen but when speaking to the General Manager Ben Shayeah he was rude and nasty. After 2 and a half weeks of having the car it has no air conditioning, has a couple of leaks in the transmission hoses. The rotors of the vehicle are worn and they said they would replace them but now that I took it back he said none of those items are included in the warranty. I Will never Recommend this place and will tell everyone I know not to go to this dealership.

Ni
Review №100

Ed and Dave was awesome love their professional and personality glad we did business together!! I love my new ride!!

Information
66 Photos
100 Comments
4.3 Rating
  • Address:2183 Crain Hwy, Waldorf, MD 20601, United States
  • Site:http://nationalautoofwaldorf.com/
  • Phone:+1 240-585-7300
Categories
  • Car dealer
  • Auto repair shop
  • Auto market
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:10AM–4PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–6PM
Similar organizations