Emily was wonderful. She is knowledgeable, patient as a saint, friendly and out serving me first. She educated me about my plan and options. I couldn’t have asked for a better in-store experience. Thanks Emily!!

Jarred was amazing. Came In with a phone I bought from another location that didnt transfer my contacts and Jarred helped me out in minutes. Definitely recommend this location. Best store ever!

I met Jared while walking down the beach and even then he tried selling to me. He’s an amazing guy. He’s a great worker and a great salesman

Friendly and knowledgeable staff. Very good service.

Jared is an awesome sales man. By far the best i have ever met.

I have been coming to this verizon location for years and it by far the best! My phone has a lock on it, and I went to another verizon location who just told me to call tech support even though I explained I had no cell service at all.With that in mind, I came to THIS amazing location and was greeted with amazing customer service as usual. Trinity and Brendan were super friendly and went above and beyond to help me out. We found a solution to the problem (that I have been trying to find a resolution for for the previous 3 days) in about 30 minutes. Highly recommend this store and thank you thank you again to trinity and Brendan for the positive attitudes and help!

Had a great experience at this location. Elmira was super helpful! Helped us to get an amazing deal on a new phone. Took us through our existing account and gave us a lot of useful information and recommendations on how to reduce monthly bill. Will definitely come back!

Purchased a new phone at Target and needed help from Verizon. The local stores near my home we’re closed and I was in a panic. I found the Marina Shores location open.I could tell as soon as I entered the store that they were going to be very helpful. Jarred and Brandon were quite busy but I waited my turn patiently.I explained to them what I needed and they said it could be done very easily it would just take a long time. They got me started and I left and came back two hours later and everything was almost totally complete. They were so knowledgeable and explained everything And made it so easy for me.I was so pleased with the service I received at this location and would highly recommend it to anyone.

Nice showroom, much more relaxed than Verizon owned store. Staff is very helpful and go beyond what you would expect.

They had no prices, descriptions, or anything laid out. Hard to sell phones when theres no information provided.Also, half of what was on display wasnt even in stock.No need to go to this location. Ever.

Wifes phone shut down on vacation. showed up at this location and Jarred, observing all Covid19 protocols, fixed the problem in 3 minutes and refused to take a penny. this is the type of service and attention to detail that deserves recognition and your business. Well done.

An amazing agent named Olmira got me back into, not just one, but TWO Google-locked accounts on a 3 year old phone. She is a genius!!!

Jarred Herbin was amazing with helping me and my family... he was so patient with us and took a lot of time to fix all of our problems that I was personally dreading to get fix.. he made our experience with Verizon amazing... he deserves kudos from higher up!!The Phillips Family

Shanice was a fine Customer Service Representative.

My fiancé made the switch to Verizon last year from another carrier and it was flawless. We came in this week to add myself to the plan from another carrier and Brandi was so very helpful. She assisted us with ease and was very knowledgeable. We will continue to use this location for our future Verizon needs.

Great service but a long wait

I was there Saturday morning 5/2/20 and the manager did not help me at all and I became extremely frustrated by his rude attitude, lack of consideration and brushing me off when I told him my Iphone screen stuck on Apple logo and doesn’t do anything.He yelled at me what is your PIN number?” you need a new phone and for your insurance we can only give you refurbish phone and they are not good.I left the store and called Apple help center And over the phone they fixed my screen.we are using version services over 18 years and we love it.I am not going to that store any more.

Jarred Herbin, Sales Manager went far above in his client skills. I can in from another location with multiple issues and Jarred stuck by my side and determined to find Solutions. Thus took 2 days of visits due to other mobile provider down towers yet Jarred rose to the occasions and tasks with excellence!Jarred deserve a promotion! I have been in sales for many years as a Real Estate agent and finding such dedication and consistency and professionalism is a rarity! Thanks Jarred!Customer of Jarreds for life! :)

Took my new phone to Jarred Herbin at Verizon and he fixed it in five minutes! What a relief!! Thanks for your excellent help!!

We bought a new phone, and transferred her phone to the new phone, and my data from an older phone to her old phone.Today Jared very patiently helped me ( meaning he did it with little help from me ) reset my ringtones from my old pens mp3s.Highly recommended.Thank you Jared

We purchased 2 phones and transfered service to them. Also got new service to a different phone. Although the process was lengthy, the service was very good. Brandi was patient and helpful. Would highly recommend.

The best customer service I’ve ever experienced in my life thanks to Brandi and Jarred! The environment and atmosphere was welcoming and enjoyable. I would highly recommend anyone to come to this specific store location! Thank you!

Not impressed with the communication here. Ordered a new phone and its taken almost a week and havent seen it yet. Each day, the staff tells me itll be there the next day and then nothing. Asked for a call back, was told it would come within 10 minutes, and no call ever came. Just about ready to cancel the order at this rate.

My husband and I received excellent service yesterday when we visited the Verizon Wireless store on Lynnhaven Drive in Virginia Beach. Our Sales Consultant, Romeo Renard, was able to anticipate our questions and answer them with expertise, patience, and good humor. He was a pleasure to work with. We left the store feeling great about our purchases (two new iPhones!) and about the great service. Kudos to Romeo!

Excellent service by Romeo Renard. Just stopped in to check on phoneUpgrade and found amazing new phone & tablet and SERVICE Well done and well explained to a new retiree. Even ran into some neighbors in the store who were well take care of ... thanks Will continue to use this location.

Excellent service!! Came in with an issue with my phone left with a new device and a lower bill. Rep was very knowledgeable, and the manager even came by to make sure no corners were being cut, which i was very appreciative of. highly recommend this store to all!

After having a horrid experience at another location I went to the Marina Shores Verizon store. Steve, the office manager and Logan went above and beyond to help me with the phone issue. Both these gentlemen were fantastic. I truly cannot say enough about their excellent customer service!

I have to absolutely give the highest level of props, accolades, and gratitude to the Manager, Romeo and his staff at this location. I had a very complex problem and had no idea how to solve it.The level of support and assistance that I received in solving my problem was absolutely incredible. The customer service, compassion for my dilemma, patience, time, consideration and results achieved by the Manager (Romeo), was unsurpassed in my prior experiences with any retail store of any kind.Thank you to Romeo, Brandi, and Verizon Wireless for stepping up to the plate and hitting a grand slam for me.I highly recommend this store, without a single reservation, to anyone looking for superior service.The level of professionalism and customer service are truly unparalleled in every way.Thank you all for your kindness and assistance!Proudly,Mike RoncaDisabled American VeteranUnited States Fast Attack Submarine Force

The team members at Verizon Wireless Marina Shores are phenomenal and so nice! I left with two devices When I only intended on upgrading one. Very helpful with troubleshooting too! They made me feel super important, not at all like those pesky other guys. Not an ounce of pink in the place. I can dig it 👌

I started visiting this location a few years ago. I’ve never had a bad experience at this location. It’s always a group of easy going folks who understand the business well and can answer your questions or address your concerns using layman’s terms and not jargon.

Jenna did a great job setting up my new iPhone 8. Very patient with me and made my visit an awesome experience. Next time I come in I will ask for Jenna. Amiable and knowledgeable she got the job done. Well done and thanks!

Excellent customer service. Everyone was very helpful. The young lady that helped me was very knowledgeable. I was able to get into a new device with no hassle. She made sure that everything was transferred and working before leaving.

Brandy, Steve, and Alex were a joy to work with. We went in to get my mom a new phone and they may the process super easy and fun. Would give this location 12/10. Worth the extra drive if you don’t live close!

My phone started constantly rebooting as I was going to dinner with friends. As a result by the time I got to the store there was less than an hour to close. Tony waited on me and was very nice and knowledgeable. He tried a lot of things but had to do a hard reset. When you do that you lose everything! It is the last resort! However, I had backed up my contacts and he made sure they came back! I think he was almost as glad as I was! Backup is free, do it to help whoever helps you! Tony doesnt always work at this store but fit right in. It is closest to me but if it wasnt Id still go to it. The people are super nice and knowledgeable. Plus they really care about helping the customer!

Jenna was very helpful at helping me get my new phone. She was so sweet and patient with me and made sure everything was transferred from my previous phone. Great staff at this location! All wore big smiles and very knowledgeable. Come see them to get your new phone!!

Courtney Johnston is fabulous! She is THE most helpful Verizon rep Ive ever consulted with in any Verizon store. She is thoroughly knowledgeable about every aspect of Verizon technology! She spent copious amounts of time with me on numerous occasions, and was extremely PATIENT with me!! I ended up buying 2 new phones (S7Edge), 2 Galaxy Tabs, and a Galaxy Gear S2 Smartwatch which I never would have done without Courtneys wonderful help!! She is THE BEST!!

Great customer service. I had multiple issues to address. Staff were attentive, knowledgeable, and patient with me. I got all of my questions answered and then some. Ask for Jenna, shes the best!

Excellent customer service. Very knowledgeable and patient. Romeo was very helpful in getting my new phone set up and getting my car and my childs car protected with Hum .Its comforting to know if I need anything I can go to him for help.i would recommend this store to everyone.

Purchased a new iPhone Max yesterday and had an excellent customer service experience.Romeo, the store manager and his new trainee were knowledgeable, helpful and made the process seamless- and fast.Highly recommend this location for your cell phone needs.

Steve and Logan helped my wife and I get our new phones in order last night. We had a massive amount of questions and they answered them all. Steve even drove to the Town Center store to get us phone protectors in the colors we wanted. While he was gone, we peppered Logan with questions. Then, Steve returned to help us with bluetooth. Great experience and their employers should be proud to have them!

Brent Hartigan deserves more than 5 gold stars! This young man went above and beyond to help me and my family. He outfitted us with new phones, was incredibly knowledgeable, answered questions I didnt even knew I had, and stayed at it for over 3 hours! He even drove to another store to pick up the phone my son wanted, and then returned to get us all set up. After the store had closed! Been a long time since Ive experienced such amazing customer service!!!THANK YOU AGAIN!!

Amazing I went to this store thinking that they were typical sales people. I had a problem Johnny fixed it on my phone. He was very professional. Verizon should be proud to have him on there team. Yes he did offer products to me, I declined at the time. If i were to get FIOS I will get it from Johnny at that store only. Thank you again for your great service.

Alex did a great job setting up my Samsung Galaxy S9+. He listened to what I needed and we sat down and got it done. Hes funny, great conversationalist, and made my overall transfer to Verizon quick and easy. This man deserves recognition!

Helpful with transferring everything from old phone to new phone in a timely manner. Gave me options and didnt show me any unwanted pressure.New building next to a couple other stores. Location gets crowded after work, as expected from anywhere.

The guys at the Marina Shores location were very kind and considerate with my special request. I needed to disconnect my fathers phone since he passed away a few months ago but didnt want to lose his voice on his phone. They used a few devices and were able to put the recording of his voice onto an app on my phone. They were also very helpful in explaining the new unlimited plans to me.

Great service received by Romeo. Communicated my options, spent time explaining and setting up my new phone and even looked through my fios account to help save me money. Thanks for great service!

The employees I spoke with were very nice, but the information they provided me with was could not have been more wrong. I was trying to deal with my phone dying on me, and they referred to a website to make an insurance claim, however I was not covered for the specific problem by insurance and was given the Verizon Wireless customer service phone number. After dealing with them over the phone they were able to fix my problem simply using information provided on our Verizon account. The ordeal ended up taking about 2 hours when it could have been quickly resolved in the store.

Kyle and Zac were terrific! This will be my new go to Verizon store. Helped hook me up with new phone and tablet. Kyle even printed out directions for me to get some errands done while they finished downloading old phone data! Thanks so much! J

I came in to get my phone replaced at Verizon. Jenna was so helpful with getting me the phone that best fit me. I recommend this location with all of your cell phone needs!

Went in to see why my phone was having glitches and Jenna helped me out in the store. Super friendly and willing to sit down and figure out what the problem was. Very knowledgeable. Luckily we fixed the problem in store. When I am ready to upgrade in a few months I will definitely go see Jenna!

The staff at this store is the best customer service I have ever received at a Verizon store. A special thanks to Brent for his help with a new phone and going above and beyond to set it up . He is very knowledgeable and a great assetto Verizon. Thank you Brent for your help.Also Kyle,Zac,and Michael were very helpful with tech knowledge . Great manager Tom King 111.

I live in Norfolk but bypass every store for this one. Their customer service is the best, and they go out of their way to help. Keep up the good work as I tell everyone about this store and will continue to drive further for good customer service. It goes along way! Thanks so much!

My husband and I purchased two iPhones at the Marina Shores location. Be sure to ask for either Garrett or Jenna to help you. They were amazing and bent over backwards to get us started with our new phones. They are great assets to Verizon ! Thank you Garrett & Jenna !

I was very pleased with the customer service here, everyone was very helpful. Steve was very knowledgeable and got everything I needed straighten out. Over all a top notch store!

Worked with Kadie, was very professional and took care of me great. I am in town for the weekend and I needed my phone fixed and she took her time and made sure everything worked out. Great experience!

Do not go here. It appears to be a Verizon store but is just a retailer. The salesperson who didnt want to help with my Verizon issue because they are an retailer is fine but he was one of the rudest people I have ever met. He belittled me and also said why I would help you, I only sell things. I can charge 50 dollars if you want me to try but I just sell things. Again, find a different store as this retailer isnt worth the effort. The store only cares about money on the spot, I would not trust them. Again not a Verizon store. Their signage is all Verizon except for a small spot on the door saying they are TCC. Do not go here ever!

Just got the Samsung s9. Jenna hooked me up. I came in unsure of which phone I wanted to switch to. Im coming from the V10. She was very knowledgeable of the different devices and helped me find the best phone for me. Shout out to Jenna she was awesome. Come see her!

GarrettJenna my representative for my new Galaxy 9 was excellent with her service, professionalism and knowledge of helping me with my new phone. I am extremely excited with my new purchase and hope to deal with her in future correspondence with Verizon.Sincerely,Tim Hartman

Steve was great. Was helpful throughout the entire process of upgrading phones. Gave us different options and walked us through the benefits of each. Excellent service.

Unbelievable customer service by Zac Stephens! Not only was he patient, courteous and smart but he was also well mannered and articulate. So rare to find this kind of young man in this day and age. What a pleasant experience!

One of the best experiences Ive had at any store. Kyle and Tom were exemplary with their service. Were very nice and helpful. I would highly recommend them and this location

Jenna and everyone one in the store were helpful and great to work with in getting my new phone up and working. Even helped me understand the process. Thank you!!!

The service I was given at the Verizon store in marina shores on june 20th was superior to any I have ever had anywhere. Danisha and-Jarred were ever so helpful and accommodating and patient, qualities you don’t often find in today’s world. I am grateful to have known them, and I thank them.

I cant express enough how thankful I am for the Marina location. They set me up with an awesome deal on their Samsung tablets and were so patient with transferring my information. Jenna, Steve, Zac, and Romeo are an awesome staff. I wish I could give them 10 stars instead of 5.

Very happy with the customer service. Matt was able to find the right product for me, at a price that was even lower than my budget. When I came in to pick up a tablet he had ordered for me, Zack and Joelle (sp?) bent over backwards to get my account set up straight with the right phones activated with the right numbers. They even went so far as to fill out my rebate paperwork for me and even put it in an envelope, wrote out the address and added a stamp. Not what I was expecting from Verizon but I am more than pleased. Great job guys!

I would like commend Janna at the verizon store. She went above and beyond, she helped me correct a return that gave me a the ability to buy my previous phone. Janna too the time to and spoke with verizon help desk. Email was sent to give me credit for my turn. Please at your next employee recognition she is recognized.

This is an authorized reseller, not a company store. Only a few phones on display. Nice salesperson though.

This store is amazing with customer service. I had to go into the store about 4 times because of an issue with my phone and each time i had someone knew and they would try anything and everything to help fix my phone. My phone was basically a paper weight and i had to get a new one. It didnt matter who i talked to every person was knowledgeable and if i asked a question that they were unsure of they would look it up. All in all i would recommend this place again in a heartbeat and im sure i will be back in soon. Great work guys keep it up.

Johnny waited on me the first time I went into the Marina location. He was excellent with customer service and setting up my phone. I returned within the next few days to see Johnny to purchase a tablet. Ended up getting that and a couple more toys!!

Brought senior citizen in to buy new phone. She was told special price for iPhone for senior price was $109. Had to be done in monthly payments of $ 3.49. Come to find out she was charged $400. Special was new customers only. Now to get refund for activation fee you have to call.

Great experience. Out of town for a voicemail issue and they took care of me and set me up with auto pay. Great Store!

Great staff and great customer service. Jenna was the best! Irecommend this location to everyone who has Verizon service!

This location is the ONLY one I will go to! Always professional & they go over and above in their customer service! Thank you Steve & Romeo!!

Jaquay and Joe were very helpful with helping me get a new phone. They are very personable and good at what they do ! Ask for them

Great staff. Helped me with international plan and checked to see if my Fios was on the correct plan. First choice for Verizon!

This is hands down the best Verizon store in Hampton Roads! These guys are not your typical representatives, they go above and beyond to make their customers happy. You can expect nothing but satisfaction doing business with this Verizon

I’ve never spent less than an hour here. Great people, but they are under-staffed which leads to customers walking out of the store. Thank god they have the Masters on.

I had an outstanding experience today with Joe and Romeo at the Lynnhaven Drive store. I came in with multiple issues with my iPhone and iPad along with password/service issues and they were ready to jump in and help. They took the time to answer many of my questions, I was so frustrated. Many of the problems I was encountering was due to the age of the devices. As a result I walked out with an updated (new) iPhone & iPad and a very relieved and satisfied customer.

Excellent customer Service. Wasnt rushed and was handled with patience. Recommend this Verizon to anyone.

Got you earbuds. Staff Was super knowledgeable. knew exactly what I was asking for even when I didnt know how to describe it

Awesome place!! I broke my phone and went here to figure out what I could do since I cant live without it, and Steven was very helpful and knowledgeable about all the different sales and deals going on! Got me straight in no time!

Great customer service and very friendly staff! Stephen was extremely helpful and saved me money!!!!! What more could you ask for

Steve was so so helpful! Marina Shores is by far my favorite Verizon store. Ill definitely be back!

Katie was very helpful and knowledgeable in helping me with setting up my replaced phone in a timely manner. So thankful during a stressful time !

Jenna was fantastically helpful me to select services & setting up everything on my new phone. Especially patient as I forget all my passwords. She is thoroughly knowledgeable!!!

Excellent service. Will definitely return for any additional purchases or service. plhouse

Hi. Johnny Webb was very knowledgeable and courteous to me when I came in the store. I will surely return and refer customers to him. Thank you Johnny

Purchased two new iPhones and he was so very helpful and explained everything in great detail to us. Even went to another store to pick up an iPad for us ! Great asset to Verizon !

Tried to pay my bill it took the money but still said on my phone that my service was going to get disconnected. I had to call the customer service people and find out that my bill wasnt paid and had to repay it on the phone..

Romeo’s customer service was outstanding and helpful and understanding I recommend strongly use it this store

Corey was patient and so helpful when i needed to set up a new account! Be sure to ask for him when he needs help!

Wonderful friendly staff. Extremely accommodating. Was an enjoyable experience.

Excellent service. Met with Kadie-Ann, updated data plan and removed Bixby, I hate it. Kadie-Ann is very professional and easy to communicate with, as I am very tech challenged. I always get the best service at the Marina Shores location. I highly recommend them!!!

Romeo was fantastic! He saved me a bundle of money and explained everything to my satisfaction!!

We had a wonderful experience. Steve helped us and was great!

Great service. Alex Ruiz was very helpful!

Had a great experience dealing with Kadie-ann. I came in for some questions about my phone and she was able to answer all my questions.

Coury enthusiasticall greeted me and solved my problem immediately.Ive been to this location several times before and they have always solved my problems.They have also helped me in the operation of my mobile devices.Great staff!Larry Kocen

Came in close to closing time and were helped by Kyle and tom who, despite the time, gave us great service. Highly recommended this location.

Staff here was very helpful and friendly during the purchase of my new phone.