The employees here were awesome! Ethan, the store manager, was a big help, my watch got messed up and him and his area manager helped me out a lot when they had every ability not to. Ethan was really nice and understanding and did everything he could to ensure i left happy. Would definitely recommend coming here, i had a much better experience here then the other stores ive gone to in this area. Thank you again to the employees here for taking the time to help me out.

Hands down the BEST customer service. These guys are knowledgeable, personable, and honest. They don’t try to sell you things. They don’t try to get you to buy the most expensive gadget. They are there to HELP YOU and make sure you get the best bang for your buck. We had the best experience. Jake was so fun and selfless. There’s a JBL speaker that’s half off that I wanted to buy, however the store was out of stock. Jake had one AT HOME he just purchased that was still in the box. He drove all the way home just so I could buy it brand new. If that’s not customer service then I don’t know what is. I cannot speak highly enough. Go to this store, ask for Jake and I promise you will leave just as satisfied as I was. Thank you, guys!

Do not go here. They were completely unhelpful.

Walked into AT & T today and I swear, hands down the best customer service experience ever!!! I needed a screen protector and a case for my friends phone (birthday gift) but was on a very tight budget.I was immediately greeted by Codi who was not only helpful, but showed me a screen protector at and affordable price for my phone too. His co-worker Elmira was also instrumental in helping me find an alternative option for a phone case at the price point I was looking for.Codi answered all of my questions, (and I had a lot) and even put the screen protectors on both phones for me.That’s exceptional Customer Service and I will continue to bring my business and needs to this location because of today’s great experience!Thanks AT&T for having and AMAZING TEAM!!!!

Ethan was great! I have been an AT&T customer for at least 15 years and he was the best to work with when buying new phones for me and my children. He was professional, honest, and polite. Thank you, Ethan!

HORRIBLE customer service. Didnt even stand to greet me upon arrival, but happily stood and smiled to a couple who wasnt of color when they walked in. Also, I get it is a phone store, but look up from your clearly personal phone to assist customers.

Got ripped off big time by the employees. They pocketed my trade in de ice and added 2 more lines on my account that I wasnt aware of until I got a 500 dollar bill. Buyer beware!!

I never had an issue until one day when I decided to pay my bill. The sales rep was Noel Bohlsen and tried to force me to change my plan even I told him I was not interested. Also, he could not keep private my personal information, and he had to speak loud around other customers that were not shopping! I specifically said that I wanted to keep it confidential since I was getting so many spammers. Also, he asked me where I was working, and after telling him the employers name, he showed me on his tablet that I have 20% off my bill and I need to receive an email confirmation. But he never selected that option because he tried to sell me a different plan, and I said no. l I will avoid this store for security reasons and the false representation of their employees!

I got literally zero customer service out of the two guys sitting in the room more worried about other things than helping me when there were zero customers, didn’t even stand up to greet me

Sooo I somehow broke the charging port on my S9+While on vacation in VA. Beach.I Google the closest location which is the Hilltop location. There I met Chaz.. a people oriented person with great knowledge of the the products android or I phone.. Anyway he helped me get setup with my new note 20 ultra and even after we spent at least an hour or more trying to transfer everything he looks at me and says ... You have ALOT of text messages 🙄So I delete all and restart 10 min later out the door...Thanx again Chaz... I really do appreciate you..I wish u the best

Staff is knowledgeable and helpful. Made opening a new account painless and fun. Will always go to this location. Jake and stuff were a great team!

Came in to this location today to go ahead and upgrade my iPhone. I was so impressed by the helpfulness of the staff. Jake went out of his way to make sure that everything was taken care of. Being in retail and customer service myself, there needs to be more people like him working! Thank you for the friendly, professional, and knowledgeable help today! You have a customer for life.

Love this store! These guys were great! Pauly helped us on a few occasions and The Store Manager Romeo helped us this trip! Always friendly and helpful! Thanks!

I had great experience at this AT&T location. I came to upgrade my iPhone and look into getting iwatch. First - they had COVID precautions in place that made me feel very comfortable. Jake helped me out and was great to work with. He exceeded my expectations. He was knowledgeable, professional, and saved me money. The employees were hilarious and made a normally boring experience fun. I love my new phone, watch and accessories. Thanks Jake and staff & for your help (and for your prior military service).

A few days ago my phone was stolen. Romeo helped me setup my new iPhone SE which I bought from the Apple store and couldnt setup there. I was able to keep my old phone number and service with AT&T Pay As You Go Plan. I know from first hand experience how much of a pain in the butt that can be. They provided great service and I would highly recommend.

I went into the store today to purchase a google mini. I met Sheldon and. Brad who provided stellar customer service. From the moment I walked in I was treated as if I mattered and my business was Valued. I was greeted with a hello and a warm smile ( I could see their smile through their eyes as they were both wearing a mask.) i felt safe, hand sanitizer was provided and even mask if we didn’t have one. The two provided knowledge on the product i was looking for and even suggested other products that i should try to meet my needs. Based off of their customer service alone i would switch my service. SPRINT COULD NEVER! This location truly cares about the customers that they are servicing. Upon completion of my purchase they told me to have an amazing day, come back and see them if i needed anything and walked me to the door. NOBODY escorts you to the door anymore they will tell you bye from the counter. I was thoroughly impressed and will be back to this location which is an hour away from my home. Thank you Brad and Sheldon you truly impressed me.- A happy customer

What a great experience working with Jake at the Hilltop store. Very patient, answering all my questions and concerns.

One of the best well organized AT&T store in VB. Staff is really an expert and willing to help. I worked with Steffi, she was amazingly helpful, and solved my 3 SIM cards activation problem with clever methods.Thank you Steffi you are doing well!

The person that assisted me was super friendly a d helpful. Will go back again if need be.

I came in with a SIM card issue for my 14 month old 11 Pro max. First response was “wow, that’s happening with an 11 pro max?!” And it eventually turned to “yeah, I’ve been seeing this a lot - you’re probably going to be better just upgrading”. Not wanting to just give up on an 1100 phone, I asked to go ahead and put in a new SIM card. That didn’t work, he was so “kind” to let me know he only had a few 12 pro max s left at the store. New SIM card didn’t work, he told me that was all we could do, my phone wasn’t going to work. I asked if I should take it to the apple store - he told me “good luck getting an appt”. I opted out of jumping on a new phone, went home and called ATT where a lovely lady was able to work her magic over the phone and fix my SIM card. I have been an ATT customer for over 12 years and my family spends 200 a month for their service. It is frustrating to feel like you’re trying to be the next sale when going into the store for some assistance. Needless to say, I will call before setting foot in a store and remember folks - do your research!

Very accommodating very kind very professional good store to go to I will definitely recommended

Zach was awesome! Amazing knowledge of the services at&t provides! Go to him if you need help. Friendly and knowledgeable, excellent salesman!

Lynnhaven Mall AT&T could not solve my problem in 2 days but these guys did in 5 minutes. They are the best in reagion. Thank you so much guys you did very well.

Devon Simpson and his team are awesome! It was an extremely pleasant customer experience and a seamless port from another carrier. I will recommend AT&T Hilltop West again and again. Thanks guys!!

Store employee wasn’t competent enough to make a return. After 20 minutes of struggling, I was told to come back in 30 minutes when manager returns from lunch break. In the meantime, I overheard another employee misinforming customers on Apple Watches not being safe for swimming and surfing (even though Apple advertises their device and has specific workouts and apps developed for swimming and surfing). Nonetheless, Manager did nothing to acknowledge my wait time and neither did the employee. After item was returned I was also charged $55 restocking fee even though advisor over the phone left a specific note to waive the fee.This is why I do not recommend going to Authorized Resellers and only work with the Corporate Stores.

Steffi at the Hilltop store was great. Went above and beyond for my 96 yo mom.

Coming in from a terrible experience with a previous carrier. Needed a new service. Came through to AT&T and the employee Matthew held it down. So informative. I was there for about 3 hours...longer than expected but that’s all on me. Problems with my old number from the previous carrier but Matthew held strong with me and helped me out so much. Much appreciation to Matthew. He came through strong. Thanks y’all.

Steffi was very proessional and personable. Worked to get us the best phone and plan for our needs.

The Laskin Road crew is wonderful! Friendly and cheerful. Fun, great people to be around. Matthew at the Laskin Road location, STOOD OUT to me! He was AMAZING when i came in he did not hesitate to help me at all! I told him the situation with my online order and he told me about the trade in special and my down payment came out to only $45 HE IS AMAZING and he is very knowledgeable in his role at this location. THIS MAN DESERVES A RAISE, A PROMOTION, AND WHATEVER ELSE COMES WITH IT on a scale of 1-10 he scored a 15!! Great job Matthew you i look forward to working with you more!

Just got my new iPhone11 at AT&T Hilltop in Virginia Beach. Great service!! Matthew was extremely knowledgeable and helpful!!

I went in today to purchase a new phone .. the staff was not only pleasant, but somehow managed to lower my current price, and get me a few extra perks. I was in and out in no time, but didn’t have the usual dread of an upcoming monstrous bill!! Thanks Steffi and the management .. 10/10 would recommend

Steffi Williams Bishop was absolutely Wonderful! Her customer service was exceptional when assisting us in resolving our issues with fraudulent activity on my account. Thank you so very much for your patience.

Matthew helped me out while I was there and was AWESOME!!! He was patient while I worked out splitting an account up. He also helped answer all the questions I had. Great to work with!

Mike Sheldon & Devon are some of the best employees I’ve worked with and they actually keep me coming back. The whole staff is like family and extremely friendly.

Devon here at Hilltop ATT store helped me hook up my blue tooth speaker to my cell phone in 10 sec Or less after I have messed with this at home way too long.! A waste of timeThis has been a terrific experience . I am sold on this store and Devon.If you are ever thinking of any upgrade of any kind, see Devon he is the Best. He has a Servants Heart.

Went here to get assistance with lowering my bill and the rep William provided me with incorrect information about being able to move an installment plan from one line to another. According to customer care this can only be done in the first 30 days of the plan start. According to William the in store rep this supposedly could be done whenever you desire.A very poor experience here at this store.

I want to give a big shout out to Robert who was so helpful and understanding to help me get exactly what I wanted! I would recommend this store to anyone and the customer service was excellent!!!! Thanks again Robert for all your help!

Waiting for 45 min and employees are chatting casually with other people telling random stories (ie - not helping them, but socializing while others wait). Helping people out of order after taking the time to “check people in”. Nice people, but little sense of urgency or respect for the time of their customers. All I needed to do was pick up a phone that I ordered and paid for online.

Very friendly and helpful staff on my 2/2020 visit.

Great store with professional service. Especially Tammy, who helped me without question with my odd request. Shes full of positive energy and very willing to help. Id recommend doing business here.

Mike at the store was very helpful. Glad to do my business here then store closer to me.

Went for a friend. I had forgotten best way to fix a phone or computer. Turn it completely off and take the battery out.

The Place is clean the environment is good the prices were good the customer service Was Stella and the projection television Was awesome

Awesome employees. I went to get a screen protector for my phone, they knew what they were talking about.

Awesome customer service from Matthew!

Customer Service was top notch and the people that work there are phenomenal!!!!

The staff is friendly, courteous and always making sure that you are satisfied before leaving their store.

Mike at the Hiltop store was very helpful and dealt with mine and my moms shenanigans! :)

Disappointing I just got a contract with AT&T I went to the store and the gentleman instead of helping me was trying to sell me more Paraphernalia that I did not need. After I told them no he decided to lower the price go figure I spent over a $1000 on my new phone.

Att stores have never been a good experience for me. This one was no exception. Always think they can fix my broken phone...regardless of what I tell them I have already done...wont give me information on how to contact the manufacturer for warranty...instead give me options on how I can be tied to them for yet another 2 miserable years.

Really helped me with new phone, great deals

Horrible customer service! A guy in there basically didnt want to help me because I wasnt getting a new service

Phil and Andy are great and very helpful.

Nice store, excellent sales staff.

Always slow, always understaffed. Its like going to Walmart.

There was a mixup with a phone replacement, We called for assistance and the manager John was argumentative, discourteous, and frustrating.

Easy access in Hilltop Square.

Not very helpful people their

Service sucks, cant get anyone to help

VERY LONG WAIT!