user
The Floor Trader
1104 Lynnhaven Pkwy A, Virginia Beach, VA 23452, United States
Appearance
The Floor Trader

Comments
Ka
Review №1

I had carpet and flooring installed. The tender touch carpet feels great in bare feet. Awesome customer support! Plus the installers did a stellar job fixing problem areas. I would absolutely use them again.

Al
Review №2

We bought flooring from them and used their contractor Quality Flooring. The associates at The Floor Trader were nice but not great at returning my messages. Decent selection and competitive pricing.Quality Flooring: Very friendly and returns messages well. Great work. Did not like the call the morning of installation to postpone until the next day. We had everything moved out and prepped and one toilet for 5 people. I’ll take the call over a no show any day though. I would highly recommend them to anyone. Barbara and Dan were great to work with. I also appreciated the nice clean-up job!

al
Review №3

I’ve used floor trader twice, once to install carpet into a rental property and another time for just sourcing materials. They have been great in both transactions and some of the best priced materials in the area! Highly recommend floor trader for all your flooring needs.

cl
Review №4

This has nothing to do with any product’s in the store. It has everything to do with the staff. I went in the store today, two employees were behind the counter. The woman was talking to a couple at the counter when I came in, the older man was just standing there, neither said “hello”. After strolling around for every bit of 20 minutes I noticed the couple had left. No one walked over to me! Now, at this time there were three employees behind the counter, I walked past them towards the door. The woman and older man looked my way not saying anything, the younger guy said have “have a nice day.” I almost jumped out of my skin. (Someone spoke) I was willing to spend about between $3000-$5000 on carpeting for my upstairs. They will not get any of my business. It’s almost like they’ve been working there for so long that you feel intrusive when entering.

Da
Review №5

Carpet picked out was great. Salesperson (Natalie) did an exceptional job special ordering carpet abs notifying us of arrival, etc. looks beautiful installed.

Pa
Review №6

We could not be more pleased with our new flooring. We went into Floor Trader, and met with Patrick and from start to finish, he made our vision come to life.Floor Trader contracted with Quality Floor Covering for the install and, they worked perfectly with FT to acquire our products. Al & his crew installed our hardwoods, Craig & Nathan installed the stair treads, Daniel matched the stain on the treads and, Durio and his partner did all of the carpeting and, runner. Everyone was on time, worked very hard and, communicated well about what they were doing or, what was next.You could not go wrong having Floor Trader take care of your flooring needs.

Ji
Review №7

Floor trader sells staff gave great customer service that is a lost art/lost consideration in business these days.... The staff gave good recommendations.... They walk me through the pricing and it was a win-win for both parties.

do
Review №8

Great staff, very informed and ready to help you make your choice of flooring. 2nd time purchasing from here and will definitely come back again.

Ma
Review №9

We worked with Mason who did a great job of educating us on many different options available. He answered all of our questions and tailored all of his recommendations to our needs.The process from there was easy and well explained, the materials and install were awesome. Thank you!

De
Review №10

So we bought our luxury vinyl waterproof tile from here 3 years ago and we decided a few days ago to do the rest of the house in it 😀 I was worried they would not have it anymore but they did!!! Such a great bunch at the FLOORTRADER at Lynnhaven. Thanks guys. Prices not bad either.

Ly
Review №11

Not sure how to rate this whole experience! I had no problem with the store itself. Besides them not responding after the 2nd time some has to fix my flooring. They contract companies to install their material. But the company that installed it was -100 stars. E was very unprofessional and sloppy. He was rude. My husband notified them that if we had to remove the floor let us know. It was an extra $800. The contractor said it would be fine. After a few weeks the floor started rising with water damage underneath. We called and told him about the issue. He told my husband. “I hope you can go to bed tonight knowing that he needs to eat $800 and if that can be on my husband conscious. We called floor trader complained about contractor behavior. He came back and fixed the area. But here we are a few month later and it’s happening again. I called for traders for 3rd time in a week and never heard anything back but 2 associates say we will get someone to call you back zen and Thomas. Materials are good but contractor is worse and unprofessional sloppy work. I just want my floor fixed and not keep having this issue or we would of never had this done! Calling BBB to see if we can get help.

Yi
Review №12

Extremely poor quality on all aspects! We were promised a durable floor only to receive brittle and dull LVT. Purchased in October of 2020 and called immediately to report the issues. The rep said “there is no guarantee against scratching”!! All of our furniture has padding on the legs. Within a month the floor was dull. No chemicals were ever used!Called the store and was promised an inspection by their team! Two weeks later we received a letter stating that they had sent an “independent inspector and that the inspector found no defects from the manufacturer” I called and questioned it and was told by the customer service manager that that’s a generic letter they send to everyone, even through no one came to inspect the floors.Stay away from this company at all cost!We ended up filing a dispute with our credit card company.

Th
Review №13

Carpet was excellent quality and the installers were awesome. They were the best installers we’ve ever had.

Ke
Review №14

Great place to purchase flooring materials. Very knowledgeable an friendly staff.

Ji
Review №15

Glenda and the team were excellent to work with in helping us to select materials. We will be using them in the future for further projects! Would definitely recommend.

Er
Review №16

Excellent support from the show room to installation. Highly recommended

Ci
Review №17

Carpet ordered to be cut and bind. Promised in one week turnaround, ordered 02 April notified 19 April for pickup. Called 3 times before I could get a response. No problem with carpet issue was with sales team on information. Picked up padding only to be told they don’t cut to size, 6” by 144”. I guess they failed to tell me I’d have to cut and tape 2 pieces together to fit rug size.

Ka
Review №18

We dealt with Mason and he was great. Very polite, knowledgeable and funny. Would definitely recommend Floor Trader for price also.

Jo
Review №19

Everything went smoothly and everyone was very helpful.

Ka
Review №20

I had to order a special order item and it arrived quickly

jo
Review №21

Staff was super friendly and knowledgeable. I was given samples from the showroom to take home. It’s so much better to have samples that are 24-36 inches square as opposed to small samples like a big box store has. Flooring came in quickly as promised. Overall great experience.

Mi
Review №22

Good selections. Nice helpful staff.

Co
Review №23

Lynnhaven Parkway staff was amazingly helpful and very attentive to all my requirements.. Service was superior to everywhere else I shopped. Found what i needed/wanted at a great price. Shopped several places prior and quite glad I stopped by. Made another purchase after the first experience and will go again for 3 other rooms.

To
Review №24

Had exactly what I needed and the staff was super friendly and helpful

De
Review №25

Tom always takes care of me. The guys in the back did a great job loading my order as well.The order was already for pick up after only a few hours after ordering. I appreciate the service and professionalism. I felt no pressure to look around and am confident the staff will help me find the correct floor for a certain application.

Al
Review №26

We like working with this business, the product and attention to detail is excellent. The price is the best in the Hampton roads. I won’t go anywhere else for my material. Fuentes Home Improvements.

Je
Review №27

Such a wonderful experience. Quality products combined with excellent customer service.

De
Review №28

Great service and fair prices! Large selection of floor products.

Pa
Review №29

The installers were courteous and pleasant. They explained the process, and did a fantastic job!

Mo
Review №30

This is our second time using Floor Trader for our flooring. Zebra, our salesperson was polite, helpful, and efficient over the phone, and when we arrived, he was with a customer so another salesperson helped us. He was equally as helpful. The warehouse person who loaded our truck was just wonderful as well. Quality products, quality staff!

Li
Review №31

Excellent customer service.Very professional. This is my second time buying from them.I would recommend this company to anyone who wants good service.Dependable as well. They said it would be ready for me on the date promised and they came through.

Ma
Review №32

From the first moment I stepped foot into Floor Trader, their staff made it simple for me to 1. Find what I needed 2. Order what I needed and 3. Update me along the way of when my order would be ready!I highly recommend their services to all who are interested!

Ma
Review №33

Really a fantastic experience. Every floor job Ive done Ive purchased from Floor Trader. The staff is knowledgeable and professional. Ive even ordered some mid-grade cabinets from them. Highly recommend!

Er
Review №34

I have used Floor Trader for flooring since we bought our house in 2015. I priced out flooring from Lowe’s and Home Depot and found that for the quality I wanted, Floor Trader’s selection and pricing couldn’t be beat. Their staff is extremely friendly and knowledgeable, and I highly recommend them over the big box stores!!

Va
Review №35

I really like the carpet and customer service from Zeb Morris, however I got disappointed when I called to set up my payment invoice and a guy named “Tom Evans “ answering the phone was everything but nice, he was in such a rush to take my info and almost hang up on me and I have to say please wait !!! I have questions !! And he was like “what! Yes yes yes! I’ll take care of if ma’m!” I almost felt guilty by calling and get my invoice info ready, he simply hang up !! And other thing from the guys who came and installed the carpet first they said on an invoice a “price “ with card an another amount with check, well at the end they charged me more because they said they didn’t know they have to move two little shelves! And the day the guy in charge came to take a look he gave the price if the guys need to move stuff... well they still charged me more that the guy told me because they move two little shelves !!! Really? I guess I’ll say I only recommend this place if you ask for Zeb since he was the only one who treated me with some respect !!!

Cy
Review №36

Very nice carpet and great installer - Louis

Da
Review №37

Mason showed me everything I needed to know. He was very personable and took his time with me and was consistent with his customer service. I will definitely recommend The Floor Trader for good prices and customer service.

JR
Review №38

Had such high hopes for this company, and nothing. Took samples, came out to measure, spoke with manager about floor selection, and requested pricing. Nothing. Not a word, not a peep. No quote. No call. No follow-up. I called them asking for followup, and they had misfiled my quote under the wrong name, and even had even confused the rooms I wanted done. The salesman was going to confirm everything and call me back. That was 3 months ago. Wonder how they stay in business. 06/29/2020 In followup response to the manager Patricks request, I called this morning, and reexplained how they were out to measure, had quoted on one of the flooring selections, but not the other. I explained how someone told me they misfiled my paperwork, and never responded to my request for pricing of my other floor. Huge disappointment. I worked with Mason, exchanged emails with a Tom Evans, and actually have a printout of an incorrect quote done by Mason on 03/08/2020 for only part of the job. How odd, neither of them recall my job request, dont you think? I was able to get another company in, who measured, got the flooring and did the install within a week. I would not recommend Floor Trader, at least in Virginia Beach, based on my experience

Re
Review №39

Staff is very helpful and polite.

Ga
Review №40

Great products and better prices! Will definitely use for all future projects!

Ve
Review №41

Awesome customer service and professionalism from start to finish. Its like they knew what I wanted before I did. Very meticulous and right on the money during installment phase. Covered every crack and.crevice as should be. In fact never seen anything like it before. Well worth the price which was very reasonable. Thank you very much guys and girls at The Floor Trader for helping to make this a more Merrier Christmas⛄ for me. Merry Christmas and Happy New Year all of you as well. Velma K

Ja
Review №42

Mason was wonderful. He had so much patience. We will use again🤓

Er
Review №43

Great flooring, good customer service.

jo
Review №44

Vinyl plank went down very well was very happy with the customer was very happy when I install the carpet carpet was all stock very stiff and hard to stretch in with the power stretcher was not too happy with the product which is the carpet you need to watch your old stock before you ship it out

Lo
Review №45

The sign says,You made a great buy! and I feel like I did JUST THAT!! If you know what youre looking for this is the spot. I was in and outta there in less than 30 whole minutes. Front desk service was knowledgeable, polite and fast. Thats the best kind of service.

Kr
Review №46

Great customer service, great install team. Couldn’t have expected a better outcome.5 stars

Sh
Review №47

We have used this company for several projects in our house during the past year. Reasonable prices, good customer service. Always arrived on time, and left the work area at my house super clean afterwards.

Ca
Review №48

I own a small business and I generally buy my flooring from Floor Traders. They have a great selection, excellent pricing and knowledgeable representatives. I always find them to be very accommodating,

J
Review №49

The associate who assisted me, Patrick, was extremely helpful and worked to find the product that met my needs. He was swift and courteous, and I was in and out in a very short time. The other employees were also very genuinely kind. We will be back for sure!

Cr
Review №50

Great deal on carpet and install. Guys actually showed up early to do the install and very professional. Highly recommend!!

Br
Review №51

Great place to deal with Tom was excellent in finding the right product for my budget. The quality was amazing

Ra
Review №52

Great selection at a decent price. Special order delivered promptly.

Da
Review №53

Extremely helpful and great prices. Go and check them out.

El
Review №54

We needed a specific type of flooring for our bathrooms renovations. Walked in store, keeping a social distance the salesman pointed us in the right direction and within 15 minutes we decided and were in and out of the store. Our second experience in this same store and we are very pleased!!Thank you.

Au
Review №55

Carl did a wonderful job putting up with us. and we couldn’t be happier with our selection and the installation people were very professional Tank you and we will be back

AJ
Review №56

Arrived this morning to purchase carpet and was assisted by Bill who has done a great job for me before. Like my last time in he was very professional, knew his business, and helped me complete a smooth transaction. Additionally he had the carpet cut and ready for my installer when he arrived which allowed job to be completed in time and to standard. Terrific experience.

di
Review №57

Found the part we were looking for. Job was delayed due to having almost received the wrong part but with the expertise and full attention given by the sales agent and or manager, problem was solved and now closing in to the completion of my project. Special thanks to Patrick.

Ca
Review №58

Personnel were great! They could not have been more accommodating. Thank you for the excellent experience.

La
Review №59

We ordered flooring from the Floor Trader. The installers were professional and courteous. They completed the job in only 3 hours and it looks fabulous! Great job I will use Floor Trader again.

Th
Review №60

Very happy with the quality of the flooring I bought

Be
Review №61

Excellent service everytime I am in the store. Always friendly and knowledgeable folks

Jo
Review №62

Great place to look and find flooring of all kinds. I came into the store about 3 times to look for the kind of flooring I wanted. 3 times is the charm because I found what I wanted, the color, the flooring type, the moisture barrier and the price was great. Thank you Floor Traders.

sa
Review №63

I absolutley dreaded walking into Floor Trader in VB! There were so many choices and I knew just enough to really mess with my decision making! Then, I met Patrick!!! Hes a rock star in my book! He thoroughly explained the differences in materials and turned anxiety into excitement! On top of that, he asked me if we were military and I got a discount! Thank you so much Patrick for saving me money and finding the perfect flooring for my house!!😎

Pa
Review №64

Charles was wonderful to work with. Very patient when I was having a hard time deciding what color of floor to choose. Thank you, Charles

Ri
Review №65

Good people that are more relax, they definitely have good selection Instock. Keep in mind they make a commission so you might be able to get a lower price if you talk to them and know your prices.

Ky
Review №66

The staff at Floor Trader was exceptional. They were VERY accommodating in helping me and my sister select a carpet remnant for her classroom. We really appreciate their generosity. And the guys who loaded the remnant in my car were cheerful and polite (even in 100 degree heat!). I will be returning soon to purchase carpet for my home.

La
Review №67

Bill Park helped me with an unusual request for a special size carpet. He went out of his way and got me just what I needed at a price which was far less than I expected. If you are looking for carpet, I highly recommend Bill.

Jo
Review №68

Just had a Stainmaster carpet installed in our bedroom. Looks great! Very happy!

Je
Review №69

I had a very pleasant experience working with Floor Trader to have tile installed in the entry way of my vacation home. Since I needed to book everything remotely, Bill Swearingen was extremely helpful in providing tile options and and follow up. His recommended installer Fishbone Flooring was fast, professional and very reasonably priced. I would definitely recommend both!

Ci
Review №70

Great place to get flooring. They have excellent knowledge of their products and their prices are very good.

Be
Review №71

The flooring as a product was pretty good. The problem is the installers they sent did a terrible job, left are walls and baseboards dirty, didnt know which direction to run the grain, and ended up using super glue to fix some problems. Hope Floor Trader learns to use better people.

gw
Review №72

Great customer service. Good in stock choices.

Mi
Review №73

The people were very helpful, As soon as Nate gets everything settled, we will be back to get floors, Still got some things to work out., Thank you, Michael

Mi
Review №74

I’ve used them a few times, ok selection in the store and can order most products in a timely manner. However, a good sales practice is to check your junk mail every so often. There may be some legit emails in there. Still not sure how my emails went to your junk folder when I was responding to your email in the first place!

Vi
Review №75

This place is unbelievable! If purchase from here youd best get extra material for future repairs. They always stop selling or stop making the prod you bought 2 weeks ago. When you call them and they say let me check in the warehouse can I get your number so I can call you back that means they never call! I have returned a piece of linoleum that came from the factory the wrong size. I was told 7 days before we could get it in. That was 3 weeks ago. finally had someone tell me it would be in tomorrow in the morning because hot shots are delivered first thing. so my product was never ordered and after continuously having to call and find out about it they ordered it for next day deliver! I will NEVER buy from floor trader again. Good luck if you do!

Ke
Review №76

Charles took a lot of time with to show me product information and pricing..Very professional and organized..Highly recommended floor trader to any one..

St
Review №77

My 1st Floor Trader experience was wonderful! Service was great and even better the prices were even better! You get what you pay for, if you want inexpensive to very high quality carpet or flooring (any type: vinyl, hardwood, ceramic) Floor Trader has it! I priced the same quality carpet at Home Depot and it was 2-3 times more expensive. The installation was top-notch, extremely professional. I will definitely buy flooring from F.T. in the future. At the beginning of the year I am buying vinyl flooring for my dining room. Again, you get what you pay for!

Tr
Review №78

Great experience so far. Hoping the install will be easy as planned

sh
Review №79

The sales reps were very courteous and helpful.

Mi
Review №80

We had never been in one of these store but found the store on Google search. We walked in with 3 people sitting behind a desk, after a few seconds someone acknowledged us and said hello, she was friendly and helpful. Seemed we went through alot of paperwork just to buy 1 box of flooring but we did find the flooring we were looking for. As we were talking someone said you sold tile and has surprizes but there was no evidence of it as it was hidden behind the showroom. We ran out of time but will go back to look at tile.

Je
Review №81

I went all over town to find the padding I needed for my hardwood floating floor and finally found it at floor traders. I was also happy with the fact they gave me a discount for purchasing 1000+ square feet!

mi
Review №82

Always has great selections and helpful staff. Anytime we need flooring we always head to floor trader. We even got marble tile for our backsplash there.

Li
Review №83

I had a wonderful experience at The Floor trader! The service was great and made choosing flooring completely stress free!

Ti
Review №84

Excellent products and service. Tons of choices and plenty in stock.

Jo
Review №85

The flooring is down and it looks great and I even had 1 box left over . Best buy ever

A
Review №86

Helpful staff and great prices for solid quality products.We had a mix up with the recommendation of the kind of underlayment we needed and they cut us a deal on the one we actually required.

Bu
Review №87

Good prices. It helps if you already know basically what your looking for, and what youre doing, as they dont have hovering sales people.I actually like that the sales force doesnt hover, but for someone wanting immediate help, they might view it as unhelpful or inattentive.

Al
Review №88

Ive been going to this Floor Trader for 2 years now and the staff is awesome. They help you get what you need and get you out to your jobsite quickly.

Br
Review №89

Entire process was very easy. Very knowledgeable sales staff that worked with my installer.

Ke
Review №90

Good quality at a good price. Have done repeat business and always satisfied- N.D. Properties.

Ca
Review №91

Great customer service and they always have the materials we need.

An
Review №92

I went in there to check prices for laminate flooring and was not greeted and no one offered to even help. I was ready to purchase that day but I just walked out. I guess since I was a female alone in the store I wasn’t a serious customer. If you’re a woman take a man with you. Maybe that will get you noticed.

Sh
Review №93

Very helpful and patient with my search. Quick turn around time on my order.

Ty
Review №94

Employees are attentive and knowledgeable

Pa
Review №95

We had some issues with the installation of our hardwood flooring, and were very pleased with how they (Kyle, and Bill) handled our situation. We would highly recommend Floor Traders for their quality, fairness, and honesty.

Eb
Review №96

I just stopped by to price compare products, Patrick was very informative! Can’t wait to purchase from Floor Trader

Ri
Review №97

Purchased my carpet and laminate flooring from them...got tossed from one store to the next as far as getting my laminate flooring...i was refunded some money for the issues we experienced with them. Ive had the carpet for about a year now and its really not a quality product. We keep our house very clean and vacuum the carpet constantly and it just seems to already have faded and worn out. Not sure If I would recommend this company

Br
Review №98

Great staff and prices. My company will always shop there for our flooring needs

ra
Review №99

They ordered the wrong carpet after already putting us two weeks behind, said that things were going to be taken care of but had to wait till the manager got back from vacation to get approval for a discount and or ordered the carpet we were supposed to get (an additional 2 WEEKS LATER!!!!) manager said not only do we not get any compensation for the delay and mistake but we either take the wrong carpet ordered or walk and lose our money. always try to help the small guys first before going to places like home depot or lowes but thats no way to run a business. will definitely not be coming back and will be sharing our experience to friends remodeling their homes to stay clear of lack of professionalism.

Re
Review №100

Always friendly knowledgable staff no pressure sales!

Information
73 Photos
100 Comments
4.6 Rating
  • Address:1104 Lynnhaven Pkwy A, Virginia Beach, VA 23452, United States
  • Site:https://floortraderofvirginia.com/
  • Phone:+1 757-213-8099
Categories
  • Cabinet store
  • Flooring store
  • Carpet store
  • Countertop store
  • Tile store
  • Wood and laminate flooring supplier
Working hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:9AM–6PM
  • Friday:Closed
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
Service options
  • In-store shopping:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Similar organizations