7/19/21 we went in to check whether our car battery was still any good. Alexander was very nice and polite; he cleaned the terminals, explained what he was doing, and gave us suggestions. He did not rush us and took the time to do a good job. Excellent experience; I highly recommend him and AutoZone.

Thank you very much Alexander. He is great agent. He spent a big effort to help us with battery problem. We really appreciate it. Bosses please recognize his excellent work

Thank you Alex for replacing my Honda Odyssey battery. Really appreciate the way you interact and help your customers. You have a long way to go !! Good luck !!

I appreciate the positive experience. Battery replaced under warranty with ease. Alexander very helpful on the phone, checked inventory before I even asked. Vernie (I hope I got it right) exchanged my battery, very courteous fellow. AutoZone you got a customer for life... Thank you!

Shopping and checking out was fine. There was an odd exchange as I was leaving between one of the cashiers and a customer which left me feeling a bit uneasy. I generally expect customer service reps to handle confrontation with more decorum, but the customer was being somewhat accusatory. I hurried out before seeing how it was resolved, but otherwise it would have been a 5 star experience.

I am customer here for 15 yrs i just lived around the area, i just noticed that the employees are very dis respectful especially the thin guy with long hair, maybe he has problems at home or the in the storeBefore the workers here are very polite and good guys, that’s why i keep coming backThis is the real issue i ordered wiper for my car and i paid already then it’s already due and items they not yet ready then i come back today February 25 after 2 days of due date but still not availableThen i asked for the manager just to asked him what really happened, OMG the manager is really rude and he said if cannot wait after 2 days of over due i can refund my money, its frustratingAfter i get this items, i am coming back to this store....never...most of the employees here are arrogant & disrespectful 👹👹👹

My sincere thanks goes out to “Mike B.” For helping me getting the correct windshield wipers and headlight bulbs for my VW Jetta. He went way beyond what a normal salesperson would to help a customer and this is why I only come to this location. Will return and recommend to others!

I love this store I think the staff is great they go above and beyond their duties as employees i will continue to shop there over other auto parts stores unless i need a specific part that they dont carry or cant get

The helpful staff member made my experience very satisfying

All the autozones I go to price match but this one. Customer service is trash too…

Staff very helpful and willing to help what I need!

Common Sense those who come in AutoZone who dont pull up in the Escalade and threatening employees over $20 or the kind of people that you want to deal with

I went to Pep Boys first. It was near to the 5:00 hour, about 4:50 pm. They closed the door in my face, told me they were closed. Pandemic you know. Closing at 5, but close early. So, I went to Auto zone. They did not have nor stock what I was looking for.The staff was polite & Professional. I would give 3.5 stars but it wont let me. Sorry guys.

Good thought I needed a battery, resred everything looks like just needs to be charged

I came in the store with my blue 2015 Toyota Camry for a battery. Albert, like last time was beyond awesome. He changed my battery with no hesitation, w/ a great attitude, a great person all in all. Thanx Albert.

Albert helped me with my battery

Everytime we are there which is often because we have 3 cars to deal with Albert is ALWAYS there to help.. Does the guy ever take a day off?? Lol..Always has a smile on his face and an answer to our questions.. Im big on customer service as I have to deal with executives on a corporate level.. Albert is a prime example of what customer service is all about..

I went into Auto Zone to buy a headlight and Albert installed it for me. Thank you! Very helpful!

My rate is because when I asked a staff member some info about their car batteries, he keeps playing on his phone. He replied to some of my questions and eventually ignored me. He showed a very rude and disrespectful attitude. The lady, on the other hand, has very helpful, thus, busier helping everyone. Hence, I ended leaving.Then, I went to the store on Alvarado-Niles Rd, and the crew there helped me address my battery questions. I asked for the battery test service, which they gladly did, and subsequently, I ended buying a new one.They also offered help to remove the old and install the new one.The Alvarado-Niles store crew is terrific!.

Was treated very rudely yesterday by the girl working at the counter. Ignored and gotten very short answers to my situation. Not helpful at all and acted like she could care less. I work in customer service and have never treated like how I was yesterday. Will not recommend or go to this location again. Sad because it is right around the corner but service sucks.

I would give zero, worst behavior of the employees working there, not helping and like they treat you like trash.Never going to this place again ..worst experience..Don’t go here guys ..

Worst service ever!!! They don’t know nothing and you ask for help and just said sorry we donde have it I spent 45 min there for nothing

Very helpful I bought a head light for my Toyota Corolla and he changed it for me I really appreciate that

I tried to buy a car battery. They said that the installation is fee but when I about to pay. They said that they can not install it because I need to buy the battery pole accessories. The Manager is very rude!

I’m actually a fairly recent « fan » of AutoZone, so this review is about this store and not AZ as a whole. I visited twice this store in the past 12 months, each time to purchase a very specific part. Twice, this store didn’t have the parts in stock, whereas other nearby AZ stores (Hayward, San Leandro or Newark) had them. Yeah sure, next time I’ll order online, using their app.

The manager Chris is very knowledgeable and very friendly and multitask very well. His team over there does a good job on finding the right parts and getting them to me quickly. Those locations also well stocked.

Informative and helpful. Thank you for your help!

Very helpful . I went there today for my blinker problem. The manager Flutz went the extra effort of helping me with my problem. His knowledge and helpful nature is good. My problem is solved. Very satisfied!

Called around 2:30 on 12/30. Guy named Chris picked up and put me on hold to help the customer in front of him, which I was fine with. But after 20 minutes on hold I assumed he had forgotten about me. Called back and spoke to another gentleman who helped me immediately.

Great service and friendly staff. Manager José is a pleasure to deal with, and always goes above and beyond to get my orders placed in time to receive them same day! Excellent store, the best in the area by far.

Very clean very nice and i would make this my local store even though i live in menlo park. Thank you autozone employees

So so,if the prices little low side will be much better..

I find AutoZone to fulfill all my basic auto parts needs for all my 5 vehicles.

I went here today 10:00 AM. The lady working there is very rude . She doesn’t know what customer service is. I came back without buying anything. I never go here again. I would give them zero rating, if there is an option.

I needed to get my battery replaced in the new vehicle I bought & the young man working the front was glad to help get me a new one, He even replaced it for me 🙌🏻

Great help with my head light lens fog!

I appreciate the proximity of this AutoZone to where I live and have never had a problem with customer service until this month (twice, a few weeks apart). Visit one: two young employees (men) were behind the counter. As I waited to pay, one of the employees was speaking in an elevated tone and was outright rude to a customer for what sounded like an honest mistake on the customers part (bringing/reading the wrong named product for an exchange/return). The employee continued to talk negatively about the customer after he left in front of the remaining customers. Visit 2: I see it is the same two young men behind the counter from my first visit. But I needed something that was out of stock last time. My complaint is, one of them was vaping INSIDE the store. Whether there are current regulations in effect prohibiting e-cigarette-use inside businesses, as a customer I was turned off by this. I may have to take my business elsewhere, even if this means a further drive.

Found the part I needed and got out really quickly. The guy ringing me up was very friendly and tried to help me as much as he could.

They tend to have what I need and God forbid I should have to walk there... They are just a few blocks away.

Great

Great customer service. Helpful, knowledgeable and courteous.

They have a really good service and not that expensive 👌

Because of my inconnsiderate roommate I had to parl on a very busy street. My driver side view mirror was broken. Knowing how ticket happy some police are I decided to get it fixed sooner rather than later. I went to auto zone, explained my situation and the guy there was on it. The mirrior wasnt in stock so he ordered it for me. When I went to pick it up a week later, he installed the mirrior at night. Great customer service, friendly, helpful and knowledgeable. Wish I knew his name. Located on Alvarado and Dyer in Union City.

Its good place to get parts cashier could be a little bit of a attitude problems

Excellent employees very helpful.

Close to home!! Good service!! Didnt have what i neded!!

Fast service. Im not sure price is the best but for small items, I dont really mind a couple dollar more just for the convenience of a quick dropby

Very friendly and helpful store attendants.

One employee was real rude to us and I wasnt able to get what I needed for the second time at an AutoZone.. was not my zone.

Autozone is the greatest place ever

They are tricky very tricky with prices, for instance all of the items that I bought at the store, show different when I went to pay them on the counter, the price on the shell its $22 and when you pay is $40 wow!!! But I need it them,so I bought them.

Staffs ! They all so rude! Not helpful at all.

Horrible customer service....they did not want to put into to much effort

Convenient location, but unprofessional and rude people working there.

Employees were courteous & helpful

Very nice, very helpful!

Their tool rental is a lifesaver

Yeah hes excellent

Excellent service!

They have almost everything I need to keep my car going.

Excellent auto store

Bad service, I was there almost 5 mins. No one came to help. All employee with poker face.

Even though there are a few staff working, service can be really slow.

Really nice.

Wonderful people.....

Friendly and had what I needed.

Cool

Solid place to get parts.

Ok

Great

I really did not find what I was looking for for my truck but it is a store that you find everything about cars

Lack of inventory and availability of parts, I returned again on the 24th and the same staff very, very lacking in knowledge, a thousand times better orraly today is September 10, 2020 they had me 30 minutes waiting to give me my money I have left over what I bought them I asked how much longer they were going to take and one of the employees told me there was only one register and his partner had it busy he did not know how much more. its a disgusting store and they never have inventory