Everyone there was so kind and patient. My sister was thrilled with her car purchase! If anyone wants to buy a car and be treated like family, this is the place to buy. They even fed us a nice lunch from their own Saturday supplied luncheon.

Buying a car can be exhausting. The process is long and requires a lot of patience. Dean Heffelman made the process enjoyable! Dean was our Sales Consultant and from the get-go made me and my daughter feel comfortable and heard. My daughter was looking for her first car that she could finance and pay for, all on her own. Dean helped her find the right car for a good deal and most importantly, didnt pressure her to buy something she couldnt afford. We will definitely revisit Volkswagen of Tucson in the future when shopping for a new/used car! Thanks Dean!!

Had the best experience at your Larry H. Miller Volkswagen at Auto Mall Drive, in Tucson.I was happily helped out by two of your best salespeople, Jaquari and Cody. Two of the best salesmen ever. They worked so hard for me, a single hard working mom, to get me into the car I could afford and with a payment I could handle. God bless them both from the bottom of my heart. I will never shop any where else!!Yvonne Rivera

The customer service is amazing! Robert and Darrel went above and beyond. From Robert bringing me the paperwork to get the process started, to Darrel staying late to finish it all up. Truly appreciate them both! Would highly recommend this team hands down!

Luis Armenta at Larry H Miller Volkswagen is an excellent salesman. I was highly impressed with his knowledge concerning my purchase of a new VW. Financing was very easy. I love my new car.

I give them a one star because I requested a cancellation for the maintenance of my car. I didn’t receive the amount I was supposed to get. They didn’t tell me anything about a cancellation fee. I had gotten the $140 plan which is two oil change, two rotation of tires, and two washes. I used only one oil change, one rotation of tires, and one wash. I filled out the cancellation form and only received $6.56 to deposit in my bank account. The mileage of my car hasn’t hit to get an oil change which it’s supposed to be 89,000 mileage. I clearly don’t find this fair considering that before this I went twice to the dealership to get an oil change before asking for a refund and the guy didn’t want to give me the service either. I got the same guy twice that I went and didn’t want to assist me.

I have bought two vehicles from this dealership. I wont buy another one. The sale part of the transaction is fine. In fact, not as long and painful an experience as some dealerships. Its after the sale they fall apart.For as much money as new vehicles cost, youd think they would want to maintain a good relationship with their customers, to generate repeat business.In our case, they only returned our calls when we expressed an interest in buying another vehicle. Not once when we had a question about the vehicle we already had. And this latest one, the tags never showed up in the mail. They told me it wasnt their problem and contact AZDOT. I had to pay for a replacement tag.Regretfully, I will have to continue to deal with them for my services. I wish that wasnt the case.

Mark was very nice and helped me get a vehicle, my girlfriend came here before and also bought a car. So far both experiences have been great. Thank you again.

I purchased a 2021 Tiguan on 9/18/21. I just wanted to take some time to acknowledge Luis Ramos. I was referred to him by my parents whom also purchased a vehicle from him a month back. I just want to say, he handled everything with so much professionalism. He took the time to answer each and every question and concern. He is very knowledgeable and his customer service is truly outstanding. Mind you, we live in Avondale, AZ and we drove all the way to Tucson for both of these purchases. I am beyond happy with my new vehicle, so were my parents. Thank you Luis Ramos for going above and beyond!

The customer service is horrible. They are quick to sell you a car but can careless about customers after. I went back 30hrs after purchase because I realized the car was not a great fit for myself and my family. Instead of taking the car back I get a turned shoulder from management Dallas Penrod and pretty much said oh well it’s done. They did not do anything to help my situation other than giving me a “too bad” . Instead of taking car back they want me to trade in for a car I can not afford. First time buying from a dealership and I feel taken advantage of and I will never do it again nor send family or friends to go through that. Larry H Miller Tucson auto mall

Best car buying experience ever. Jose Duarte did an awesome job in finding me a great car and financing. Was looking to replace my current car quickly due to an accident, one phone call and couple hours later it was done. Thanks to the great team from Jose in Sales to Albert Wood in financing. I couldnt be happier!

I call and email numerous times to get my brand new car a repair for numerous factory problems, and can’t get through to anybody for weeks. Service and financing both don’t answer despite sending up to 5 emails on several different days. Once finally responding, I am told that I have to drop my car off on the lot for 4 weeks on a repair that another dealership said would take 1 day to do. For something as important as financing, I would hope that the financing assistant would get back to me…

A very fair and honest place to buy a car. Our shoe salesman was the perfect fit for our needs.

Was a fantastic experience!! Brendan Mosley was our sales person, he made it so easy buy our car. If your looking to buy, go see Brendan Aka (Shoes) this is our second car we bought from him. He makes it fast and easy, not an all day event and he’s got some good jokes.

It was great buying the car and it’s a great car and I love it, but the service department can be rude, disrespectful, and unhelpful. They have no communication with each other on what services they do to your car, never put notes in their systems. I really wish they would hire people that really know how to do the job properly. It’s a shame to have such a great product of a car but have to go to a horrible company with the worse customer service ever. Do not deal with a guy named Manny at the auto mall location! He was horrible with me, then while waiting there for my car I hear and watched him get aggressive with an older gentleman who just didn’t understand him at first. That’s not how you treat customers especially an older gentleman! Manny needs more education on respect! I’ll be finding somewhere else to buy my next Volkswagen!

AMAZING SERVICE!!! Cody was friendly and helpful!!! To be 100% honest I was looking for a family vehicle and was completely unaware that Volkswagen made a vehicle like the Atlas. I stopped by accident because I saw a used vehicle. I am 💯 happy with my new Atlas and the kids like having their own space!!! Thank you Cody for all your help!!! Loving it!!!!

I wanna thank Larry h Miller of Volkswagen for taking the time to make it happen for me to get into a car . But also I wanna thank Luis Armenta so much for making it work for me he was very helpful and kind thankyou Luis I love my new car I recommend you 100 percent

Great experience with everyone at this dealership. Dean is the best!

The reason I give two stars cause one of the guy name Andrew he’s the nice guy. The rest of them big times altitudes. No eyes contacts or give you a smiles on their faces. Didn’t feel welcome at all. I normally goes to Larry H Miller the one on 22nd. They are the best. This place’s closes to my work so it was an emergency so I have to go to this location. Big mistake.

The team at Larry H. Miller Volkswagen are great! Thanks to Victor Gunnells and the rest of the team I have a beautiful new Volkswagen Atlas which I love!

The service dept has really gone down hill I schedule a appointment to have work done that should have taken 8hrs to do and explained how important getting the car back was it was my only car so I had to rent one while it was in the shop I was told if I got it to them Thursday it would be done Saturday at the latest. I got a call Friday that they would not start it for about a week later and had nothing but excuses. Left it with them another week and got list of $3000 additional Repairs that werent really needed. Like cabin air filter and the air filter that was just changed last month they wanted 500 just to do a motor mount they had to remove to do the timing belt and the motor mount only costs between 40 and 75 anywhere else. After 2 weeks of excuses I finally got the car back It has been good so far but the service writers are a joke and did nothing to help definitely not going back or recommending to any one else

I called to get pricing on a Windshield and the representative was very rude and seemed like my questions were a bother. Definitely going somewhere else. If I could give no stars I would.

Very convenient and quick. Great people that work there. Highly recommended.

Dean, our salesman, was really friendly, courteous, and did not try to upsell us or pressure us. Financing was easy and helpful as well. The whole process took about 4 hours, but well worth it

Substandard dealership.A service appointment means nothing.Very slow.Called the other VW dealer and apparently they hear this alot.The first time the car was worked on last year at Larry Miller VW it did not even make it home.Do not take your car here.

Easy process, and good people. I got what I wanted and at a decent price. Minor issue about missing floor mats, is being resolved

Car Service was fine. The people were doing there job, but I was displeased with the overall customer service. What Ive learned is looking for honesty and care in this business is non existent. My expectations were too high for them considering I was a paying customer. Dropped my car on a Friday, was told it wouldnt be until Monday or Tuesday it would be seen was fine. Showed up Tuesday to see if my car was going to be seen that day just be told by an advisor that they never told me that. From then I was very dissatisfied going forward

Every time I need an oil change or a check up on an item the staff here has been very helpful. They explain in detail what needs to be done. They let me know if there are current deals on oil packages ( like buy one get one). Prices seem to be comparable to taking car to regular car shop for oil change. When work does need to be done they tell me if it’s something that is serious or can wait, and how long I can wait if applicable. I’ve been going to them for the past 4 cars/10 years.

Great and inviting atmosphere, the sales and finance department were, helpful, professional and courteous! I am going to tell everyone I know that I had a great experience with them!Thank you

Excellent customer service. Jose stayed on top on everything. He not only got me in a vehicle I wanted, but also one I could afford. He did this in one day. I could not ask for any better service from a dealership!!!!!

The work was completed quickly after receiving the diagnosis-unfortunately dropping it off was a problem. There is a sign outside that says no appointment necessary, but the service rep that came out to help me made it clear that they were not interested in my business-he kept telling me it would be 2 weeks until they could look at my car (my car is under warranty). He said I can take it home until they can see it-I told him the check engine light was on and I did not want to continue driving it-I told him I did not want to void my warranty by continuing to drive the vehicle after the check engine light was on-he said thats a chance youre going to have to be willing to take-if you continue to drive it the problem could get worse. That infuriated me, fortunately we have more than just one car and I told him I was leaving the vehicle.They use text messages to give you information about the diagnosis which is great-when Im at work I can not always answer a phone call.The vehicle had a diagnosis and work was finished in 4 days. I am happy with the work that was completed (which was under warranty).

I recently had an exceptionally positive experience with the service department. More specifically with Jason Kays the service advisor I worked with. I brought my new Tiguan in due to a rather significant rattle coming from the passenger door area. Jason informed me that the service department was so backed up that I would need to make an appointment and come back to have the problem evaluated and resolved later in the month To say the least, I was not happy and made it clear to Jason. In spite of my rather poor behavior, Jason took it upon himself to take a quick drive with me and identified where the rattle was coming from. Much to my relief, as we continued to drive, he also figured out what was actually causing the rattle. We arrived back at the service area and I assumed I would need to make an appointment to bring my vehicle back at a later date. Again, Jason came to the rescue and said let me drive it to the service bay and have one of the technicians look at it, I think it might be a quick fix. He returned in less than 5 minutes and it was all taken care of. No more rattle!!In this day and age where good service seems to be a lost art, Jason set the standard for not only good service, but actually GREAT service!! He definitely should commended for going the extra mile turning what might have been a bad experience for me into one that was really a wonderful one!!I cant say enough about how well Jason handled the entire situation. Its through his efforts that I am happy to give the Larry Miller VW service department 5 stars!!

Had an awesome experience! Luis, Chris & Marcela were great to work with! All three answered any questions my husband and I asked made us feel comfortable walked us through the process and took care of our trade in and worked with us on a monthly payment we were comfortable with. Thanks so much!! Highly recommend THIS location and highly highly recommend Luis Chris and Marcela

Manny Diaz is an asset to the Service Dept. at Larry H Miller. He has helped me through many flat tire issues, and he has always been professional, friendly and kind. He worked with the tire warranty each and every time to make sure that the warranty covered the cost of the new tire. I highly recommend Manny and the service department at this Volkswagen dealership. I would not take my Arteon any where else.

Larry H. Miller Volkswagen has a great team that was a pleasure to work with, very patient and extremely informative. It was my best buying experience to date.

I made an appointment and yet waited over 2 1/2 hours for an oil and filter change and tire rotation. Should not have taken that long with an appointment. Walk in? Sure. But not with an appointment. To top it off, my tires never got rotated. Paid for it though. I’ll be calling them to correct the payment on my service. Satisfied? Nope. I’ll go elsewhere for my service here on out.

Great sales experience. No pressure. Sales personnel were very knowledgeable and helpful. I received a good deal and would definitely recommend the dealer to my friends.

Manny and Eric are awesome. They have taken care of my mothers vehicle and go above and beyond what clients are needing. I cannot thank them enough for their professional service and care. They definitely the bar high for others to follow. Thank you so much for all of your help.

Andrew is always on top of things. Too long to put all the details in but he was able to get something done that wasn’t scheduled with this visit. Always appreciated since I drive in from Sierra Vista.

Awesome customer service like always Manny he’s very professional and take care of that everything needs to be taken care on my Jetta

Great customer service. Usually if your given a wait time on a service it takes way longer than the quoted time... I was in and out. Grateful to Mr Asman. There were other things that need to be done. Instead of trying to sell me on getting it done NOW, he made me an list. Great character.You guys rock!!

WOW what an amazing experience we received from Victor Gunnells an amazing team member, for putting our dream in our driveway. As well, Marcela our finance manager for making it happen. We couldnt ask for a better experience. Thanks for making our dream come true. They are an amazing team to work with.

Leased a new 2021 Tiguan SEL R-line. Our sales rep Cody did an excellent job in making us feel comfortable in the process. The dealership was clean and all the personnel were kind and courteous to my wife and I. We received a better offer in our trade in than any other dealer we visited. Fiirst time at Larry H Miller, probably won’t we our last. Must stop for all shoppers!

The service performed was up to par as usual. Andrew, as always, was a pleasure to work with. I prefer working with him because hes always very customer oriented and provides the best customer service possible.Now, what I did NOT like was seeing that, in the height of this Covid-19 pandemic, all of the customers were wearing masks inside the dealership, but none of the service desk attendants (except Andrew of course) were wearing masks! This is an excellent way to catch and then re-transmit this virus. Very disappointing, especially after receiving all of the communications that Larry H Miller is doing everything to keep the customer safe.

Service department is very professional and friendly. They are thurough and detail oriented.

The service advisor was very courteous and did his job very efficiently>I want to thank everybody for the good work.

Salesman and manager went above and beyond the call of duty in making sure we got the best deal, the best financing, and the best treatment bar none.

I had a heater core issue with our beetle. I took it in and had an estimate the same day. I spoke with Samuel regarding options for repair and it was discovered that the repair would be covered under warranty from a Valvoline service that I had performed here last year. Samuel took care of the warranty paperwork and my repaired vehicle was returned when promised. Top notch service as always.

Cory was amazing, super friendly and helpful. Best experience we have had.

Larry Miller Volkswagen used used parts on my Jetta and less than 2 years the part failed and cost me another $1000.00 to replace. I was charged for a NEW part. Bad business!

The whole team were great. No high pressure sales, just friendly, helpful and informative.Thank you all.

I was very please with each and every person who helped me. I was walked through the whole process from beginning to end by Victor Gunnells.

I am trying to talk to someone at the service department since Monday Ago 8, no-one answers or call ME back is Wed 4 p.m. I tried several times today an the SAME thing NOONE ANSWERS

As always Manny was great! everyone was friendly and efficient... I don’t take my car anywhere else. Thank you guys for all your hard work.

I went there in looking for rates on the car I wanted. Not only did the LHM VW team assist in those rates, they did all the necessities in getting my car. Truly appreciative in all the members in getting me into a new car!

Luis Armenta was absolutely amazing at listening to what I wanted. I never had to come to the dealership until the day I signed the contract. He worked on this for over a week keeping me up to date on what was happening. Then the night manager Kris took it over the top getting me the payment I was needing to complete the deal. You guys rock

I came to this dealership after my 2017 Volkswagen CC was bought back by the manufacturer. I worked with Luis on getting into another Volkswagen and I cannot say enough good things about him. He did not pressure me into buying the car and worked with me by transferring me out of my lemon and into a reliable vehicle. If you are looking for a newer car, come to this dealership first. They let the product sell itself instead of the salesman doing it.

ASK FOR JIM or FABIAN! Jim and Fabian kept my best interest in mind throughout the entire process and they were fun to hang out with! Thank you so much to the entire staff even the sales manager Gibrem for his comical one-liners and Marty the finance manager for quickly getting us out the door.I went to many other dealerships and no one could help me. I just started a new commercial cleaning business and my car wasnt big enough for all of my equipment. I needed an SUV. They kept all of my concerns and stipulations in mind throughout the process and worked hard to meet them or get very close.We actually had fun while we were there! This is my first VW and they made a fan out of me. Before you go any where else, check them out first, they truly are one-of-kind. The atmosphere was fun, professional and zero-pressure.Thank you so much for getting me into a vehicle I wanted and now love!

As a previous VW owner, I returned to LHM Volkswagen Tucson to purchase a vehicle because their Service Department is superior. It was great that they had a vehicle that met my needs, and the sales experience was fine; however, I may have gone elsewhere if I hadnt had such great experiences with their Service group.Ive had the opportunity to experience most of the large dealerships Service Departments in Tucson. Hands down, the LHM Volkswagen Tucson Service team is the best.Thanks.

What an amazing experience dealing with Mark. He was very helpful and knowledgeable. A few days after my purchase, he called to follow up and see how everything was going and offered to go over some features I havent had a chance to read up on. I highly recommend Larry H Miller Volkswagen. Everyone we dealt with is amazing.

Manny is always so helpful and honest and NEVER pushy to sell something. This is why you will always have MY business.

Excellent attentive team that was ready to make a deal! In and out in no time with a brand new 2021 Tiguan SEL Premium Rline. Shoes knows his stuff.

On Monday I get to replace the second tire (Giti) on my 20 Tiguan. The first tire failed at 3000 miles and the second failed at 5000 miles. The service advisor--Manny-- told me that I had picked up a thorn...or a nail...or something. Nonsense! Since the car never leaves pavement the same tire (right front) being damaged by a road hazard in barely 2000 miles is highly improbable. Either I am incredibly unlucky or there is a problem with these tires. My service advisor advised me to renew my subscription to NitroFill which is essentially insurance for lousy tires and that says a lot right there. I did some research and the Giti brand gets many negative reviews. Not only are the tires unreliable they give a noisy and rough ride. AVOID any vehicle with Giti tires.Today (Mon) the second tire got replaced so the countdown begins. When I purchased this vehicle I also bought the Anti-Bacterial Treatments, five for $179 or about $36 per treatment. The contract says it provides germ and bacteria removal for your vehicle. Today I got my first treatment and it was a joke. When I went out to the car it was clear that nothing had been removed as the car was still filthy. They did soak the carpets with some substance although they didnt bother to even vacuum them first. They didnt wipe down the dash, the console, the steering wheel, the door handles or any other fixtures. What the hell were they removing? For $36 all I got was wet carpet. I could go to any carwash in town and get much better results for half the price. Like your roadside assistance and vehicle theft assistance the Anti-Bacterial treatments are a waste of my time and my money. I would like a refund of $143 because I have no intention of having another treatment.After five days of being shined on and jerked around by the local yokels (emails get LHMs perfunctory cut & paste answers and phone calls are just ignored) I contacted the corporate office. Within two hours I received an email from Sandy, Utah saying that someone would be in contact with me shortly. Two hours and 8 minutes after that email someone from LHM VW actually responded! How pathetic is it that a customer has to go to the corporate level to get an issue resolved? (Rhetorical question) The anti-bacterial treatment has been cancelled so I can apply that money to the replacement tires for the Giti garbage I have now.

Oil change and tire rotation. Best price I could find in town. People in the service dept. are good to work with. I know the job will be done right it I take, y Passat there.

Great service!!! Jason is an excellent service advisor. And Walter is the best VW mechanic in AZ.

I was in and out in 30 minutes! I had a warning light on and needed an oil change. Both done in that short time. Manny was VERY courteous! My car was washed....love Larry H Miller VW!!!!!!

Brendan also known as shoes is a tremendous salesman and will help guide you through the process and will help anytime you have any questions or concerns he definitely got me into the right car both times I needed a car first was a tdi now a jetta if you are planning on getting a car definitely ask for Brendan

Traveling from the east coast and had an appt for Friday afternoon to diagnose electronic error codes, yet vehicle wasnt put on machine until Tuesday. Problem was low voltage on battery causing error lights. Was without a vehicle those 4 days for an iasue that could have been rapidly diagnosed and repaired at the time of my appointment! Dont understand appointments if I cant have vehicle serviced same day!

If I could give 0 stars I would. My review was deleted from FB.I called 2 months ago and explained that the driver side vents were blowing heat when I turned on the AC. This happened before and I was told it was a programming issue and a running the AC though a diagnostic fixed the issue. When I called, Manny made an appointment for me over the phone for me to come in and get it squared away. I took off work and drove 1.5 hrs just for Manny to tell me that they were going to keep my car over night. This is information I could have used when he made my appointment. I told him I lived over an hour away and I moved here for work so I’m not around family or friends. his solution was to try and get an Uber to take me home and then I find a ride back. Obviously that’s not going to work. I asked about a loaner car. He said none were available but he would call me once one came in.Fast forward to now, I still have the same issue and it’s even hotter in AZ. I requested a 20K mile service and windshield wiper replacement. I pulled up, no check in. I walked in and Manny asked me what I was there for. He looked me up and didn’t know how to navigate it so he asked if I just wanted an oil change. I’m say, “No, the service I requested has much more than that. Let me look it up on the appointment site.” Then he’s like “Oh, I found it.” I let him know that I received and alert to replace my battery in my key fob. I fully expected to pay for or do whatever I needed to do. Manny said he’d take care of it. I told him I am still having the same issue with the AC. He told me that I was supposed to call him back to bring him my vehicle when I had time from work. I told him time was never the issue, I was supposed to be on the wait list for a loaner so I could leave my car over night. He never put me down. What Manny doesn’t realize is that I’m a 100% remote worker. I can do my job from anywhere. Time is never the issue. The issue is being stranded without a vehicle.When my service was finished, I asked about the key fob. The new gentleman called Manny but did not get an answer. The gentleman said that if Manny said he was going to take care of it that he did. Guess what, the battery wasn’t replaced. The biggest slap in the face was Manny asking me if I wanted to be added to the wait list for a loaner vehicle. I just laughed. That was supposed to happen months ago but instead he blamed me for a problem that I didn’t even have. I requested a hard copy of my maintenance records and made an appointment to have the AC fixed with another dealership. I’m never going back to this place.

Service was performed as expected. Completed on time and a nice wash job also. The display was not reset and we are going back to have that done. Will return Gor next service.

All i have to say is WOW!!! What a great experience. While most whom I have dealt with in recent past have made me uncomfortable or just thought i was kicking tires, not here. Took me seriously from the start. Made the buying experience so pleasureable. Dean and Chris are simply amazing. I am kind of a difficult situation but they made it so painless. Will avoid other dealers at all costs. Thank you both for making this happen.

I don’t know if everyone in the service Dept is like Manny Diaz. But if he is representative of how Larry Miller Volkswagen does business, I would absolutely come here for anything Volkswagen.I was coming through Tucson on a road trip when I heard bad noises. He got me in despite a very busy garage that day. They identified the issue quickly and resolved it at a very reasonable charge. Much more reasonable than my third-party VW shop would’ve done back home in Ohio. Forget “stealership.” These guys are doing good and honest work.

Thank you for the smooth process purchasing my new Tiguan this past Saturday. Special thanks to Gary for the professional salesmanship... it made the difference. -AR

I’ve bought 3 cars from them so far and their service has been impeccable. The service department staff is very friendly. I recommend Garry (Internet Sales Manager) he’s available for walk ins to. He gets you the best deals and is super knowledgeable of All Volkswagen’s. Give him my name and I’m sure you’ll be happy.

We had an amazing experience. The staff treated us with so much respect. Brendan, Tim and Albert were so professional and made us feel at home during the purchase. Never once did they make us feel uncomfortable, they worked as a team to accomplish something we wanted. Thank you so much !!

I had a great experience at the dealership. First and foremost the salesmen are all friendly but not insistent when you go to buy a car. When I first looked around my dad and I talked to Dean. He let us look but made sure to call after we left and let us know that he would look for things in my price range. Then when I went again I had Luis show me a Jetta and he gave me the chance to drive it around for a bit. He was also extremely friendly and explained everything to me and my parents so we knew what we were buying. In general I would definitely buy at the Larry H. Miller Volkswagen dealership again.

My car was done a little earlier than expected and they washed it for me. KI have never had a bad experience here. The folks are friendly and have always answered all my questions with a smile. When I am ready to buy a new car, this is where I am going.

Very good experience. Low pressure and very friendly. Luis was awesome.

Andrew was efficient, polite and professional— as usual. Great job.

*EDIT* we received what appears to be a canned response. We have made several attempts to contact the individual who replied by leaving messages on his voicemail. not surprisingly we have not been called back. ***Car dealerships as a whole have never been terribly honest, Larry H Miller Volkswagen certainly lives up to the expectation.I assisted a Family member in purchasing a used 2012 GMC pickup. The passenger door molding was falling off to which our salesperson said Ill get you in after the sale and get that taken care of for you. Also as part of the sale was one year of oil changes offered as part of the sale by the dealership.Going by my first paragraph you can assume what happened. We cannot get the individual who sold us the car to even reply to us. We know hes there, goes by the nickname shoes  and is reportedly one of their top performers. Hes proven his word is worthless.The free one years worth of oil changes was something the dealership itself offered. It took eight calls to service leaving messages before someone called us back. When they called us back they stated that they would have to call us again to schedule the oil change. That was about 3 months ago.The bottom line is dont trust anything said at a Larry H Miller dealership. They will make you feel like youre the most important person in the world until they have your money. The salesperson we dealt with appears to only care about his quota. The minor perks they throw in are worthless because they will not honor them.If you buy something from this dealership do so expecting only to get what you pull out of the lot with at most

My service appointment didnt take nearly as long as predicted. My service agent couldnt have been nicer. He gave me some excellent advise which I am happy to follow. Thank you.

Always happy with LHM Service. They take excellent care of my Touareg and are always trying to help me save money. Manny is an incredibly kind and helpful service advisor and he’s the reason I only use LHM VW to service my vehicle.

If youre looking to purchase a new car, take a drive to Phoenix instead. Youll save THOUSANDS!Wouldnt match a Phoenix dealerships price for a new Jetta. So I drove to Phoenix.Edit: Here is the response I received from the salesman when I asked if he could match the Phoenix dealerships price: [My manager] has NO idea how either of the Phoenix dealers could come up with another $2k off [our] price, but, obviously, its a better deal for you. If you havent already, I would HIGHLY recommend that you make sure they give you that offer in writing before you drive up there.

Great service!! Im a first time buyer and they were able to work with me to get a decent payment on a 21 GTI.

Im not usually one to post about a good place so thats how yall know this dealership was fantastic! My salesman put me first and was very honest. I also really happy about the fact that he was a non-comissioned. Definitely would recommend this place

We had great service, a transparent salesman and seamless purchase process.

Always get the warranty!! Manny from the service department kept me informed, and was wonderful to deal with. I go there for all my services for my car. When I do feel that I want to trade in my car I will definitely go there.

Friendly, on time, clean waiting area...the automotive dept. staff is wonderful!

Submitted a True Car application online and was working with Kris and Brendan. They did a wonderful job making my wife and I very happy.. Thanks guys!

I was hesitant to go in b/c I had a unpleasant experience there a year prior and don’t like dealing with car sales people in general b/of the pressure. I’m a single female and really hate doing this stuff alone. I randomly stopped just to look outside and met a sales person named Dean who was very mellow with no pressure and just answered my question without the BS that usually comes from a salesperson with 1-2 minutes out of the gate. I visited a couple more times before leasing and he beat the lowest price I was given at the Dealer in Phoenix. Thanks Dean!

You guys are the best!! Service is reliable and you dont make me wait all day like some European vehicle mechanics do. I appreciate all you have done for me. Thanks again! Will always come here for service/repairs. You have my trust & respect.

Hi there this is Jean George in reference to mass Cyril Chastain you guys worked on my car you did a terrific job Im very proud of all of you I wish you all a holiday thats great healthy and a Happy New Year and Ill be seeing you soon hopefully thank you bye

Took our Tiguan for a recall issue and waited and waited to be seen and I had an appt. The serviceman was busy with another customer, but it was the lack of customer service. An older blonde lady and a man were sitting at counter and never bothered to at least say someone would be with me in a few minutes. I was there for about 2 hrs., no water available. Machine only offered junk, soda,candy, chips. The last but not least was when I was told my car was ready the serviceman never told me what was done. He gave me my keys and thanked me...WOW!!

If I could give this place zero stars I would. I bought my car about 3 years ago and had my grandmother co-sign for me. She passed away 2 years ago and I went through a very frustratingly rediculous process to get her name removed from the paperwork/loan.Its been 2 years since and Ive contacted them multiple times about it because she is still listed on everything. Its been very hard for me after her passing to constantly get phone calls/emails/ or anything related, with her name on them. And dont even get me started on the extended warranty I opted to pay for monthly. ITS ABSOLUTELY USELESS. And when I tried to get ahold of someone to cancel the extended warranty (which they made clear when I bought the car that I could do) that request was also ignored and not taken care of. I like my car but if I could have purchased it through any other dealership or even second hand I would have.

Manny is a great advisor, always very communicative and friendly. He explained what services needed done and wasn’t high pressure about optional services that he also recommended being done. I appreciate that. I just wish there would have been a loaner car available so I wouldn’t have had to rent a car for three days while we were waiting for parts to arrive

Clean, friendly and competent. Good experience with service center. We will return.

Manny took great care of us today, thank you! We will be back soon with our other VW.

Took my Atlas in to get a warranty repair on my vehicles automatic start stop function, as well as a recall item that needed repair. Upon being greeted and asked what the problem was the representative stopped listening after I declined add on services ( a brake flush to be exact). I was trying to explain how it started and what I observed my vehicle doing but he just spoke over me and was not listening. We left the vehicle for repair and were contacted later that day stating that a part was needed and would be in on Wednesday (it was Monday). Magically Tuesday my car was ready to be picked up. I picked it up and the same representative was cold and did not appear welcoming. I have had my car back and my start stop function is NOT working. I want it fixed but with other VW dealerships in town, I will NOT be returning to this location. I would rather drive up north if I need to. I have been a loyal VW owner ( 6 VW over the last 8 years) and have never been treated so poorly at any other dealership in my life.

1 year serviceVW golf alltrakAll smoothQuick, easyCushy furniture while waitingOption of Uber to local spot if you dont want to wait and get out of the VW studioNice, friendly staff

Do not appreciate the service writer trying to con my mother out of $800. When I confronted him about it, he claimed to have said no such thing. I have a recorded phone conversation of him blatantly lying on the phone. Time to find an HONEST dealership. Dealer called to ask about the service on the car today. When I told him what a terrible experience we had, they never even asked what happened. They dont care. Wish I could give a lower rating.