Quick. Efficient. Excellent customer service.Jody was awesome.Ron was very polite and helped me picked out the perfect pair of glasses.

I was greeted when I walked in by smiling staff. Everyone was very helpful in my selection. Came back to have my glasses adjusted by Nancy, very polite. Ron Richardson went out of his way to be sure everyone was taken care of offering his help also. Highly recommend this Lens Crafters!

Nancy was very helpful and wonderful! She worked with me and gave me an employee discount of 50% I am very happy and thankful!!

Hi,They fixed my glasses completely free. Good place to visit.Thanks

Ron was very knowledgeable and make sure we were taken care of and made sure we get the best prices.The employees of the eye practice are also very good.

Jodie and Stacy are AMAZING! They took excellent care of me in a last minute crisis with my loupes! So thankful for them and their kindness! Would HIGHLY recommend them!!!

I enjoyed my experience with Ron and his staff…Great customer service and they made us feel like family.

Its awesome that Im able to get my glasses next day and if it wasnt the weekend you can get your glasses within 1 hour, unfortunately there is certain features you cannot get when doing that like the transition lenses, that was very helpful and friendly!

They fixed my glasses for free，great place to get a new glasses

I want to let you know that this is my favorite place to come. Nancy is the best - so kind and helpful.

Shopped for new frames and updated lenses. Over several years, my fifth or sixth pair of glasses purchased at LensCrafters. Staff was very helpful, allowing me time to browse and select without interruption. Thank you.

The optition who helped me was friendly and courteous. I was helped as soon as I walked in. Better still, my progressive bifocal anti-fog anti-glare lenses were finished in less than two hours.

Nice people fast service good selection

Super helpful. Was in and out in 15 minutes

Great selection of glasses.

Everything went smoothly when I went to my eye exam appointment. Everybody was helpful and kind.

I was extremely pleased. Tracy was very helpful in choosing new frames and my glasses were ready in an hour.

Staff was pleasant and helpful. Selection was decent. Frame prices are high. Lense prices are very high.

Third year in a row of poor experience. I wont be returning. All designer frames and way overpriced. Glasses not ready for more than a week. Glasses dont work right and have to be remade. Cant get exactly what I want and need. Have to settle for bifocals as the only way to get mid range glasses that I need for work and reading music. Wait time horrible due to only two opticians trying to wait on all the customers. Im going somewhere else next year.

Best experience in 6 years. Great glasses, fair price. I can see again! A little slower on the eyeglass order side of the house than I expected, but so far, worth the wait.Clarifye computer analysis with the doctor’s review was superb!I will be back, very happy with a great experience.

Customer service was excellent! Thank you for your sincere employees.

Extremely slow today, didn’t seem organized.

Three tries to get my glasses right over two months. I finally gave up. So many hours wasted. I wont go back.

I was very impressed with the care and professionalism that I received. Cecil was very thorough and kind. Wonderful visit.. thank you!

A joke, dont waste your time

I suddenly started having a lot of eye pain after wearing the same brand of contact lenses for 10 years. The doctors here were incredibly helpful in seeing me right away and helpful with prescriptions and trying new lenses. My eyes and vision is a lot better now thanks to their help.

Eye exam was thorough and simple. Very polite staff. The frame staff was ok. There is one lady that is quite rude. The rest of the workers are all super friendly. I recommend this eye doctor.

Sarah was extremely nice and helpful. Very professional and responsive to what I was looking for in frames and fit.

Called to get an estimate over the phone with insurance and she told me she could not give me an estimate over the phone because she couldn’t put my information in (which yes you can if you have your information). Also was told that she had two other customers waiting as well as if I was not a customer. When I asked her if she was just busy or actually couldn’t run my insurance she said both. All the reviews are accurate when it comes to staff friendliness. Also the lady at the front desk told me she could not get ahold of my insurance and told me to call them (which is her job). I got ahold of them in the store easy with no problems. Not professional.

Dropped my pair of glasses on cement and chipped them, so I needed both an exam and a new pair of glasses quick.Booked my exam through their site and showed up on time. Had to wait a few minutes but the exam went well and was completely automated. They used iPad apps to speed things up and automatically change the prescription on the machine. The doctor did a great job and recommended an extra test that I need.The staff that helped with the glasses purchase were very nice and made good recommendations on type of frame and lenses. The cost was also cheaper than what Ive historically paid for the equivalent at Target Optical.My only reason for taking a star off my review is due to them having to order out my glasses, due to my prescription and their machine was broken. I had asked multiple times before my exam if I would have them same day and they said yes, but my prescription is pretty crazy, so no surprise, but not letting me the machine was also down was a little strange.Pick up my glasses without issue.

Great customer service!!

Overall experience was less than average. While there were a few helpful staff, most just seemed bothered to be there.

Avoid this place at all cost!!! The staffs here are just plain RUDE. I came in at a non busy time but they basically ignored me as I stood there waiting to make a purchase. An older gentleman who walked after me was assisted right away. I tried to be patient and waited but the same thing happened twice! Someone else walked in they too were assisted as I stood around waiting. After waiting a little longer, I simply left. Im appalled by the way I was treated here. Was it because I looked young and maybe they thought I couldnt afford their glasses or was it because I was it because a person of color? Maybe the staff lacked customer service training. Either way Ill never come back.

LensCrafters at the Franklin Park Mall has repeatedly provided poor customer service and I am finally done (after more than 15 years of eye exams & glasses purchases). They refuse to give you your full vision prescription (they leave your Pupillary Distance off of your glasses script) unless you purchase glasses from them (because they are looking out for your safety, not because they are battling the repercussions of their outrageously priced Luxottica glasses), they refused to sell me a pair of glasses because the Optician sales attendant thought they didnt look good on me, and the Optometrist was too lazy to do a full contact exam (though still charged me for it) and just gave me a close enough script for contact lenses since I wont be wearing them all the time which ended up being the same script as my glasses.

Stacy at the Franklin Park store was less than helpful on the phone just now. There are other places to spend my money!

I will only get my contacts and glasses through them from now on. Big shout out to Sara(h?) at the front counter who went above and beyond to help me out. Dr. Northcutt is also great.Edit: I had a very disappointing experience yesterday. During my visit I was given information from who I believe was a sales person that directly contradicted the advice of my ophthalmologist. Also, I was given the wrong timeframe for picking up my glasses and now I have to go without for two weeks. Im extremely frustrated but Im just hoping it was a one-time thing.

I couldnt believe the rudeness and lack of respect I got when I went in for my eye exam. I had hoped it was an off day for them, but my treatment was worse when I returned to pick up my glasses. I will not be returning to this location.

Today I showed up for our appointment and the lady at the desk told us we didnt have an appointment, clearly their error as I had the appointment card. She said we shall squeeze you in and then I told her it was contacts and immediately and rather rudely she stated we dont have that kind of time. We left! As I wasnt going to address her rudeness while my son stood there. I called and let them know how disappointed I was w their lack of customer service never once did anyone apologize! The lady on the phone jyst made excuse after excuse, simply I said an apology would be nice. Very rudely she says well then Im so sorry. I proceed to tell her that that was the rudest apology and she hangs up. Needless to say they lost our business.

They were extremely low-staffed. And the staff that was here was extremely rude. I came in 15 minutes before my appointment and I waited an hour before they even serviced me

Good selection, staff was not friendly

They went the extra mile to help fix my issues. Thank you!

I thought the receptionist was very nice

Went there once, got glasses, and never came back again. Several rude staff members.

Nancy was pushy, irritable, and seemed to lack an understanding for how to properly fit the frames for a customer. Not a great experience.

I had the lens pop out of my glasses today, so I took it there to see if they could fix it since I couldnt. They had it fixed in a few minutes and didnt even charge me.

Horrible service very pushy just go elsewhere

Customer service was horrible.