This is the worst customer service I have ever experienced in a store. BEWARE of an italian lady that works there in the afternoons (I did not get her name but she has glasses and lots of piercings). If you happen to need to exchange or refund something in store she will refuse you refund and will charge you extra for items that even cost less, as well as being incredibly rude and condescending. Astoundingly unprofessional.I happened to be exchanging a pair of sunglasses there as they were the wrong size, and I had gotten them discounted. They not only refused my refund saying they would give me less money than I had paid but when I tried to exchange them for a pair of the same price they tried to charge me an extra £22 pounds. Of course I refused and chose something that was cheaper to begin with so that I would be out of the store quickly, but guess what? They STILL charged me £10 extra for a pair that COST LESS on the shelf. I have tried emailing them multiple times in the past 3 months about this but still no response on their part. This is completely unacceptable, so I am warning anybody who sees this, you are way better off shopping online as then you have digital proof of everything and the online team is very helpful. The aforementioned lady even withheld my initial receipt, which makes me think she knew she was being fraudulent and did not want me to retain proof.BE CAREFUL and if the Oakley team sees this please do investigate the issue. Thank you.

I needed new HDO prescription glasses and saw Janet, she was AMAZING! I genuinely cannot thank her enough for sorting me and my small head out. Despite living in the midlands, I will be going back to this store next time I need new prescription glasses.

Cedric is a superstar—hes a pleasure to deal with, and his passion for Oakley is infectious.

Super helpful store team managed to find a much needed spare nose piece for my Oakley Crosshair sunglasses. Forgot to get your name but many thanks; great customer service and made my day!

Amazing service from Cedric organising prescription glasses and sunglasses.

I had broken some legacy Oakleys (Madmans) and brought them to this store on the off chance that they could be fixed. After speaking to Lee, he offered to fix them for me whilst I went nearby for a coffee. Despite me thinking that the glasses were beyond repair, Lee had fixed them and effectively restored my Madmans. Many thanks Lee for all your help!

What a great experience I had today. Dil listened and came up with several options. Fast forward 30mins later and walked out a happy customer and look forward to the next time.

It is incredible that in google they show that the store is open, I take an hour of travel but it turns out that the store is closed 😡😡😡😡, they only waste peoples time.

Called about 100 times and never got anyone to answer the phone. Pointless to put any contact details if they dont even bother to answer.

As always, I had a fantastic experience at the Covent Oakley store. I went there looking for new eyeglasses and sunglasses. Ive been wearing prescription sunglasses since last year and went in to look for my 2nd pair. The team is lovely and always thwre to help. Cedric was fantastic as usually. He always impress me with his knowledge, attention to detail and customer care. He is highly experienced and and always listen to the customer needs to ensure he offers the best service.Thank you once again for all the help.

Oakley are a class company and they are 2nd to no one on customer service . This is an impressive store with a great selection of Sunglasses, Ski Glasses, Street wear …. The Sunglasses are awesome and when I had a small problem it was chance they took to show me how stylish they are as a company …. truly wonderful and 5star all the way for me 1 million % recommend them

I wanted to update my Oakleys so made a pilgrimage to the Covent Garden store to be sure of seeing all the combinations of lenses and frames that are available and getting correct information about them all.It was good to talk to knowledgeable staff and feel confident when I made the purchase that I had bought the right items. I was a bit tired and had probably overgoogled frames and lenses so it was great that I was able to take the time I needed to make the right choices. Thank you Callum.

Poor customer service. Rang the store with regards to the ordering of replacement sunglass lenses which they had no stock of. The sales staff I spoke to were dismissive and short off, however took my details down, promising to ring me back with information on how these can be ordered which felt like a ploy to get me off the phone. Days later, I have yet to hear from the store. Disappointing to say the least - you would expect under the current economic situation here in the UK that a reputable company such as Oakley would be working extra hard to offer excellent customer service - they unfortunately have let themselves down on this occasion. I believe that additional staff training at their Covent Garden store is required.

One of the best customer service ever provide by Mr Cedric that help me with my Oakley prescription glasses until I find my perfect models according to my needs as a cyclist . Great Professional, thanks Cedric!!!

Great customer service! This store itself have a good selection of products along with Ray-Ban. Friendly staff and felt at ease, they offered to fix and apply the ear socks for my glasses. Janet was great, thank you!This extends to the customer service support via their website who had sent me the particular replacement socks that werent available. 1 happy customer!

Been to the store twice recently and bought 2 pairs of sunglasses, one Oakley and one ray ban. Shop wasn’t busy at all so employees had time to spend with us. They were all wearing face masks and sanitizing the sunglasses before and after. Good customer service. Nice people, nice shop.

Great store

Been here a few times. Always superb customer service. Shame they don’t have a greater range in stock

Went to store 2 weeks ago to buy some new prescription glasses, it was by far the best glasses purchasing experience I have ever had. Speedy, effective, and most of all honest in opinions! Got my glasses this week, so happy! Highly recommend.

Great store, excellent selection & amazing customer service!! I needed a new pair of prescription sunglasses & I was assisted by Janet in the prescription department who explained all of the different options & technologies perfectly & gave me great advice based on my specific needs & usage. It was a pleasure to meet you today Janet & I couldn’t be happier with the service & advice that I received. I’ll definitely be back when I need new glasses and will highly recommend you to all my friends. Thank you

I had a fantastic experience at the Covent garden pair. I went in looking for new eyeglasses. Ive been wearing Oakley prescription glasses for a long time and went in to look for my 3rd pair. First of all I must say how fantastic Cedric was. His knowledge, experience, attention to detail and customer care were absolutely first class. He took a long time focusing on me and giving the kind of experience as a consumer I have not experienced in a very long time. I left with with a great deal of insight into the products and to take some time to think about which of the 2 frames I prefer - and some selfies to ask a few friends which of the 2 they prefer and will be back this week to make my purchase. Oakley, you have a prize employee in Cedric and a lifelong customer at this location.

Hi, I wanted to update my eyeglasses, google says it open till 18:30, but it’s closed could you help with opening times during lockdown, thanks

Fantastic customer service from Cedric the optician upstairs: easy and chilled experience, least stressful glasses-buying experience ever. Great choice of Oakley & Ray-Ban frames. Thanks for seeing me during your break Cedric!

Amazing Customer Service from Janet & Cedric.I have bought a few pairs of Oakley prescription glasses from the Covent Garden store in London. The service and advice that I have received from Janet and Cedric has been absolutely amazing. They both offer really honest advice about the styles that suit you and dont just try to sell you something. Their aftercare service is also the best that I have received in any optician. Thank you Oakley for putting together such a great team as Janet and Cedric. They are a credit to your store :-)Philip Hay

Great customer service by Cedric for prescription wear. Very knowledgeable and super helpful. Cedric advised me on the right set of glasses to get (I had the frame already) and service was very quick. Highly recommended, thank you Cedric!

They have no customer service; many employees were standing around not being helpful when customers were wandering clearly looking for help. I went to Oakley specifically for their XS line since I have a smaller head and asked for help with color selection since they only had two on the shelf. Instead of looking online or checking their catalog or showing me color options somewhere in a catalog they have the young woman said, Thats all we have and walked away. Hello? I just walked in there with my eye exam RX so I could get my glasses and was ready to purchase but the customer service was terrible. How could they have such useless employees working there? If they have an optician on the second floor they should send customers upstairs to get help not ignore them or say they cant help. Really disappointing. Manager of this location needs to step up. The store also sells RayBan and half the store has RayBan sunglasses which was confusing in an Oakley store but apparently Oakley was bought out by an Italian company which is why RayBan has half occupancy in goods. Will be interesting to see what changes occur in the future with the buyout.

Came in to get some new glasses. I cant praise Janet enough for her help. Extremely knowledgeable and passionate about her job. I had an extremely pleasant time and cant wait for my new glasses to arrive.

I have never met a better salesperson than Janet. A true asset to your company. Well done.. p.s I hardly give 5 stars

Was travelling from India and went to buy a pair of prescription Oakley Golf Sun Glasses and all the staff were really friendly and helpful, especially Cedric in the prescription glasses area, who did an amazing job in helping me find the perfect Golf glasses for me. It is one of the best customer services that I have yet experienced. He was so knowledgeable that it made me feel so comfortable that I was buying the perfect pair specially as my prescription had a progressive number and I wanted to be sure I had the right glasses. Cedric is a great asset to the store. I would definitely recommend to come here if you’re interested in an Oakley product.

The best in the world. The manager Aaron is exceptional. Every customer deserved to be taken care of by this excellent manager, very friendly and helpful.I had a very special help from Janet, you feel special with the care and attention of this excellent employee.And last but not least. In this great team of wonderful people, I finished my purchase with the great and helpful Cedric. It helped me a lot, and on top of it very polite and helpful with what the customer wants.Thank you Oakley for providing us with a great team, for us to meet and know how the brand cares about its customers.

Exceptional customer service and professionalism. Ive worn glasses for 40+ years; this has been my best experience with an optician, bar none. Thank you *very* much!

Good store and even better customer service. Was the first customer through the door that day, and was allowed to go up to the prescription glasses section upstairs despite it being closed off. Was then attended to by Cedric who did a fantastic job showing me various frames both on display and stored at the back. Im pretty slow to pull the trigger on most purchases, so after a couple of hours of trying a million frames, managed to get the right one that fit me in terms of size and shape. Finally got my Oakleys. Chuffed to bits..

Great customer service from Natalie in the shop & Janet in the prescription department. Would definitely recommend this shop. They fixed my glasses quickly and made me feel like a valued customer. Other retail establishments could learn a thing from this store. Will be back when I need a new prescription! Thanks ladies.

Went in for a small repair on my Oakley glasses. Did it while I waited and were super courteous and helpful. Thank you very much.

Went to this store to buy a pair of prescription sport glasses and all the staff were really friendly and helpful, especially Cedric in the prescription glasses area, who did an amazing job in helping me find the perfect sport glasses for me. It is one of the best customer services that I have yet experienced! I would definitely recommend to come here if you’re interested in an Oakley product!

Amazing customer service by Janet in the prescription sunglasses department. Bought an Oakley Field jacket with prescription lenses. Janet was very helpful with her guidance, knowledge and recommendation for the best frames and lenses that will suit my face and activities. Thank you so much Janet

Amazing customer service by Cedric. Extremely knowledgeable about frames, lenses and which fit suits you better. He even fixed up my old pair of glasses as a compliment, how nice was that?!

Super helpful staff, they could not do enough to help me select the right ski helmet and goggles. They were so knowledgeable and engaged, and both were keen skiers. 10/10 all round.

Val was absolutely wonderful, patient as they come, and interested in supplying as much information as me and my lady needed. Will be recommending to friends, colleagues and any cyclists in the messlife

Lovely place and you could get anything as long as its related to Oakley (Well some Ray Ban stuff too). I wanted to get a Photochromic lens while I was in the UK. I went there and the staff was friendly, the staff that served us was kind, understandable and helpful. The price from there is just like any other Oakley store... Many products still pricey as always but after all it is Oakley! My nose piece also broke and I asked how much was the new one but instead they gave me one big and one small one for free. Great place!

Team from prescription glasses from upstairs is greatHelp me choose the right size frame and explains why is good for you

Have tried calling this store for 2 whole days but they can’t be bothered taking calls - so now I can’t be bothered giving them my money!

Asked for latest model of shades, was told they were not available as were not made anymore, questioned this and was assured. About to buy a less desirable option, latest model is there on the shelf. Dont listen to the young staff.

Great staff and first class service, was originally told that my perception sunglasses would take 3 weeks as they would come from the US but took under a week! The staff were so good along with the service that Im actually thinking about buying a second pair from them.

Cedric was extremely knowledgeable and thank to him i have sport glasses that dont fly around every time i do any rapid movements.

Walk into the Store after watching some buskers outside .. no intention to buy at all .. encountered this Bob Marley style guy called Cedric .. walk out buying 3 pairs of Oakleys .. Great service n professionalisms ., keep it up !

Very disappointing customer experience. I went here looking for goggles. After finally finding someone to help, the products were poorly merchandised (surely a flagship shop would at least show the names of the goggle frames) and no stock meant I left disappointed and frustrated. You are better finding one of a the nearby sport specialists rather to Oakley.

Fantastic service, Cedric was very helpful, friendly and clearly passionate about his trade! Had a great experience and got some excellent glasses

Really great customer service! Janet in the opticians department (upstairs) was very thorough and helpful. Definitely will be using again in the future.

Amazing experience shopping for sunglasses. Staff was really helpful and kind.

I went to this store today looking for a specific pair of goggles, but found out it was last seasons and they didnt have them in stock. The guy that served me first just said Sorry, cant help, but then I spoke to a lady that was a lot more helpful. She phoned head office, who suggested a third party website, certified by Oakley, that had them. Today I walked out without shopping, but left with a really good impression with the customer service I received and am very likely to go there again. The five stars go the lovely lady that served me and my friend. After all they are not just selling whats in their store, they are representing a brand.

Best optician service I have ever received. Cedric and Jane know what is best for you. Quality of the glasses were hugher than expected. The only place I will be buying my glasses!

I recently stopped into the Oakley Covent Garden Store to see what new items they had. I wanted to look at prescription eyewear in particular. When I went upstairs I was greeted by Cedric. He was by far the most knowledgable individual I have met across the Oakley Globe! He knew what frames matched my facial structure and recommended options that I hadnt considered. He also explained the difference in lens design over other types. All in all, I cant say enough about my experience and happiness. If you are in London and need to buy some O-wear, then head over to Oakley Covent Garden.BJ.

A superb store with a wide range of sunglasses and accessories. A superb level of customer service and range of goodies. Well worth a visit for specialist equipment and custom eyewear

Best quality services and products. Big up to Cedric.

Went to oakley to customise 2 pairs of Holbrooks and what a disappointment dident have no holbrook frames that i wanted when i went to walk out then they magically found 2 frames a gray smoke frame and a camo frame was told by the staff member i was lucky they had the lenses i wanted Picked my os paid walked out couldent wear a pair being London it was cloudy so when I got home and looking at got them out the bag to put them in my collection thats the gray smoke frame arms was scratched and on closer inspection the arms are wobbly which souldent happen on a new pair of glasses so i think they sold me second hand frames i spent £289 im so im going back to get a full refund and going to find the the nearest Sunglasses Hut and the glasses dident even come in boxes since ray ban brought oakley okakley has gone down hill

I took my beloved Titanium Judge watch in to have a strap link repaired thinking it would be repaired on the spot being such a small job but it had to be sent away to Holland. I heard nothing for 11 days so I thought Id better contact them and was then told that I should be expecting a call from customer services to go through whether or not I am happy to pay for the repair to be done. I am currently waiting for the call. I am appalled at the fact that money was even brought into the conversation and at the end of the conversation the sales guy said Good luck almost as if he had washed his hands of the situation.I am clutching at the straw that they will still repair my watch for nothing but we shall wait and see. Right now my opinion of the whole Oakley brand is tainted

Their collection of sport sunglasses for use when running and cycling is excellent. I often see Oakleys upheld as a model brand which athletes use so i would recommend dropping by here if youre looking for a premium pair of shades.

The french (guessing) guy with dreads in the prescription area upstairs was fantastic, professional and a great guy, thanks for help mate :)

The staff in this store are amazing always so friendly with great knowledge of all thier products.. Today we were served by the store manager and a assisstant. Thank you so much Darryl and Sortiris for all you help **********************

Some problem as the Ray Ban store, too many staff roaming the shop floor bothering you. My wife was trying to find some sunglasses and no less than 4 different sales people approached her offering opinions on what to buy. Maybe this is what people want now in a store but jeez, let us have a browse for a few minutes before you try to get a sale out of us. Really off putting and false sales technique.

Today was my second visit to oakley covent garden. During the first i received 10/10 service from Cedric in the opticians department. So much so, i decided to take the trip into london again after losing my original pair.Cedric made a stressfull situation extremely easy and i wouldnt buy from anywhere else ever again.Friendly and more than happy to go above and beyond what is expected.I would, and will recommend to anyone looking to buy prescription sunglasses or glasses over anywhere i have been before.Thanks again Cedric

Went in to purchase a new pair of sunglasses for road bike cycling. A really helpful assistent took me through all my options and I tired on a few styles before settling on the frames and lenses which I wanted.The young man who helped me was knowledgable and really helpful. I ended up buying the sunglasses I wanted online as the store had limited stock.Really good example of how in the internet age, the flagship store is still nesessary.

Second visit to the store, I am an oakley loyalty card member, forgot to carry the card, had a discount voucher, forgot to carry that as well. Manager was kind enough to give the required discount anyways. Super service, very happy with the purchase. Only one critique, there was a chinese speaking sales girl, obviously there to cater for tourists from the same region, I could not understand a word of the english spoken by her.

Very helpful and amazing experience shopping for sunglasses and prescription spectacles!

During weekend I visited the Oakley store and one of the employees - Borja was amazing! He helped me with my choice of sunglasses and had exceptional knowledge on the oakley technology. The store is lovely and fun with great lively and enthusiastic staff.

Oakley brand is just so boring now. Such a shame. Even this flagship store is a combined shop with RayBan. :(

Really friendly staff. The store itself is huge for an Oakley and carries a out their whole range

Never answer the phone. About to miss out on a significant order because of it

Helpful and friendly Staff!Would recommend and visit again!

Do not answer phones at all. @london

Useless employs. Do your own research before checking this place if serious about sports and not wasting money

Great store with helpful staff, particularly with regard to after sales support.

Good selection of sunglasses and accessories, very friendy staff

Absolutely shameful

Staff are amazing and patient. Tried lots of sunglasses.

The Best Optical Shop ......

Helpful staff and big range of products

Amazing customer service, very helpful.

Great glasses and service

Really friendly staff and good range in stock

Nice store and friendly staff

Im nothing without my oakly sunglasses

Best glasses ever!

Great customer service

Oakley have bad customer service!

Fantastic shop!

One of the in Europe

This is an official Oakley store located in Covent Garden, which is one of the areas I like most in London.The treatment by the staff is magnificent and if you are looking for something from Oakley this is the place to go, since they have a wide variety of Oakley products.

I ❤ Oakley

Oakley is the truth!