We purchased a Sprinter (which we love). We have never experienced such awesome service. Unbelievable. Our sales associate DEVON TARANTINO went over and beyond his position, even helping us to move our inventory from the old van to our new Sprinter. He was very professional and saw to it that our purchase was smooth and effortless.We Highly Recommend This Dealership.

What an amazing experience my wife and I had here at Mercedes of Temecula. Omar was so helpful, we test drive 7 different cars and finally pick the perfect one for us!! The process was easy and very well explained to us. Thank you Mercedes and it’s great to be part of the Mercedes family!!!!

I had an appointment at 10:00. I arrived on time and they had a long line for service. It took me 1:50 minutes to leave the dealership. Loaner was very dirty, ( I sent pictures to enterprise) had a air leak on the driver’s side back tire. Loaner was terrible. I had waited almost all day the following day waiting for an update on my vehicle, I had to called in since I never received a call. I was told that the technician went home and that I had to wait until next day. I waited until next day and I didn’t get an update either. I call in and the car was ready. Bruce was nice but I think they need to communicate more with the client to let them know what’s the status of the repair. This is the third time I take this new vehicle to be worked on. I bought this new vehicle to have no problems and it’s been very defective. I am loosing I lot of my time on repairs. The very First day, less than 5 minutes after I drove out of the dealer parking lot when I bought the car, engine light came on. It was in the dealer several days repairing the issue then seat belt could not be used, again several days in the dealer and now a defective driver seat upholstery tearing apart for no reason. Bad experience with this vehicle and dealership.

Had my first ever service for my Mercedes and it all went smoothly! Everything was simple and easy! My service advisor Reza was cool and was comfortable to talk to.I live in Escondido which has a Mercedes Benz dealership but I opted to go to MB in Temecula because of the top notch service I experience here every time. And it also helps that they have a nice and fairly new building which displays gorgeous cars!!Will always come back here for all of my car service needs.Oh and special mention to Alex too, he sold me my car way back October last year and he was great!! No pressure in selling the car and made me and my wife feel comfortable in our purchase.

My recent experience at Mercedes Benz of Temecula was just as smooth and seamless as my first purchase four years ago. Omar is the greatest! Four years ago my E550 was mine before I knew I was even purchasing the vehicle. I had the same experience this time as well. Buying a new car is very exciting. Omar and Mercedes of Temecula made my car buying experience even more exciting and stress free. Thank you guys for your great customer service and my new S450.

Great experience! Husband & I were welcomed by Devon. He helped us the whole time and made sure to get us in a car we liked, it took a while but we finally had a deal at the end. Thank you for being so patient and thank you Jackie for helping us at the end. Great team those two! Very helpful and friendly. Most people have bad experiences at any dealerships from salesman not being friendly but luckily for us that was not the case. Thank you again!

The Mercedes Benz of Temecula is my favorite Benz Dealer! Ive been in different dealers because Ive been Benz car owner for quite awhile. I only trust Mercedes Benz car ever since. What made Mercedes Benz Temecula is my favorite is because from the Manager Chris, to Service Manager, Jose Hernandez and almost all employees, they are friendly and accommodating. As soon as you enter the front door they greet you with smiles, and they offers sits and cold water bottles. During your stays in lounge they let you feel comfortable while waiting for your car services . Their place is near and clean including their restrooms! The car agents who will meet you in the lot are all looking sharp and neat in their suits and tie. They look very professional. The shuttle driver, Shane is very polite and courteous to the passengers giving rides. Even the attendants in car wash or services are all look clean, neat and friendly. GOOD JOB! More success to Mercedes Benz of Temecula👍

My service advisor Reza was so helpful. It was the first time for me servicing my car and he walked me through the steps and made me feel so @ eased. Great service and a happy customer

Every time I visit I am treated with professionalism and friendliness. Elisabeth my service advisor is the greatest! She is kind, knowledgeable and efficient!

Upon arrival, we were greeted by one of the sales representatives immediately. Andre’s hospitality and professionalism exceeded practical standards. Mercedes Benz of Temecula truly upholds their motto of building one relationship at a time. It is incomparable to any other dealership I’ve been to. Personally, I would highly recommend.

Seamless buying experience. Keith (Sales) and Elon (Sales GM) treated us respectfully and made the purchase process a positive one. Definitely recommend.

Very good experience with this dealership. They went over and beyond to help us find the right car and then to give us the best available interest rate.It took a LOT of patience to find my wife and I the right car. Omar repeatedly worked with a smile for us - even on his day off. If I called and said I would be there, he would meet there. It wasnt until much later that I would find out that he was actually off and was probably at home spending time with his family when I made those calls.The entire team is great, which is a testament to the leadership there. We tried several other dealerships in the area but none gave us the amount of attention and patience that we required. My family couldnt be happier with the vehicle. Thanks Omar, thanks Elan, thanks Mercedes-Benz of Temecula!

I saw a used GLA on the website, went in to check it out, maybe test drive it, it was gone when i got there but…. Thanks to Nolan, Jackie and their team I drove away in a beautiful new GLA! In and out in just a couple hours. Everyone was friendly, professional and kind! If your in need of a new Mercedes, this is the place to go!!!

Outstanding service. Kind professional and relaxed atmosphere. Very pleased. Highly recommend.

Just bought a new SUV from Frank and Alex. The service was outstanding and I can’t recommend them enough. Nothing beats a new Mercedes! The whole process came together rather easy in this tough market.

I contacted three different Mercedes Benz dealerships seeking information about my Sprinter. The service writer at Mercedes Benz of Temecula was way above the others in terms of knowledge and customer service. When I arrived for my appointment, Austin and Reza provided the highest quality hospitality and service. I am very impressed. I live more than 50 miles away from this dealership and I will travel the distance for future service for my Sprinter. In fact I may buy a new Mercedes Benz for my wife from them based on their friendly and professional attitude. Highly recommend.

Excellent customer service, fixed our Mercedes quickly! Big thank you to Emilie and Reza! These folks are true professionals and take great care in their work. They provided a courtesy car and it was a big help!

I had such a great experience at Mercedes-Benz of Temecula. Bob is the best, he really listens and makes sure he gets you into something you love and are comfortable paying! I came in to look at their used car inventory and fell in love with this beautiful Lexus SI. Would definitely recommend and will be returning when Im ready to get into something new! Thank you again!

Our salesman Nolan is Awesome. The sale Manager Jackie really made us so comfortable.

GM Chris Lanza and his team went out of their way. Drove over an hour one way 4 times at least to help exchange a tire with a leak for a brand new tire! While also making sure I was not left without a Car…. Thank you so much Chris, Gary, Shane and I believe Chad was the last gentleman that assisted in returning my vehicle! Chris went out of his way to make sure my vehicle is safe knowing I just has multiple brain surgeries!! Thank you everyone for the superb team work and excellent service!!!

Best buying experience ever! Professional friendly staff. Great beautiful cars. Highly recommend buying from Temecula Mercedes Benz. If youre shopping for a new car check them out. I would refer all my friends and family to Felix Giles. Hes educated, he listens and he works with you to meet your expectations. Thank you Felix!

Best customer service in the Temecula Valley. I would like to thank the technician that worked on my Mercedes-Benz. But mostly a huge shout out to the most kind and thoughtful Service Representative Jose Hernandez for going above and beyond in getting my vehicle back on itd tip top shape. I felt like I was driving away with a brand new Mercedes-Benz. Much appreciated, keep up the awesome customer service!

The only reason its not a 5 is because my credit score For some reason was reading a bit lower than what I saw it to be on my own. 3.9 Apr isnt terrible but if it was read the same when I looked it up maybe my Apr could have been a bit lower. My sales person Jordan was great, I didnt feel that dealership pressure. Other than that I ABSOLUTELY LOVE my GLC 300! :)

I have purchased a lot of cars and trucks during my life time but this is the first time I have bought a Mercedes. This dealership is unbelievable! Every staff member I encountered was a total professional. The amazing thing that I observed was every sales person wore a suit and tie. Im talking jacket (on) at all times, not just a shirt with a tie. The staff was very respectful, helpful and patient. There was no pressure or up selling. The facilities were impeccable. The dealership even has a coffee shop for their customers. I was totally impressed.

Our sales guy Q was amazing. I have never been a fan of dealerships, so I typically buy or lease vehicles online. I reached out to Walters in Riverside, who is a lot closer to me, geographically. Walters contacted me first wanting to buy my then current vehicle, but once i responded to their email, I received no reply. I then reached out to MB of Temecula, who responded immediately. I setup my appointment, met with Q, who is a super friendly guy, knowledgeable and downright awesome! Jackie who helped work the numbers was also super friendly and worked a great deal for us. Then we met Wayne the finance manager who drew up our lease, was also exceptional and all around great guy. This was my and my wifes first new Mercedes, the experience was a memory I will remember forever. Thank you Mercedes-Benz of Temecula! You guys are amazing and I will drive the distance for my next one when my lease is up, this is my home dealer moving forward!!

Purchasing our car at Mercedes of Temecula was a great experience. I saw the car I wanted and was given excellent support from Mark Hansen and the other Mercedes employees. We felt welcomed and were comfortable during the whole car-buying experience. We will definitely return should we purchase another car. I look forward to working with this dealership in the future.

Always receive exceptional service here . Always well informed of service and costs. Sam L -service advisor is exceptional representative and goes beyond to give you that customer experience i expect. Thanks again

Mercedez of Temecula has been by far the best experience I’ve had. Elizabeth who is my service expert has constantly gone above and beyond in ensuring my vehicle gets serviced as soon as possible. She is very patient with me as she repeatedly answers all my questions. She makes sure all the service that is needed is done and always has a lender vehicle ready for me. Elizabeth is truly a high asset for Mercedes and I hope she is also well taken care during review and bonus time. Well done Elizabeth you deserve it!

Everything was great from checking to pickup the next day. Provided me with a loaner. Elizabeth was excellent as always. Will always use Temecula Mercedes in the future.

First off, I have always had great experience with Mercedes service department. However we relocated so went to the Temecula one and this time I was so disappointed. The drop off was great. It was a routine 60,000 mile service and the service coordinator did notify me there was a recall on my car so if they had the parts they would fix it otherwise we would reschedule when they karts came in. I dropped off at 10:30am. I texted service coordinator at 5:00 pm because I had not heard if car was done. It was then he informed me it wouldn’t be ready until the next day. We were in the process of moving so I wasn’t going to be available the next say so mentioned I would pick it up day after. I wish I had known car would take 24 hours as I would have asked for a rental. I received a text next day that car was ready. I paid my invoice and the following day went to pick up my car. I texted service coordinator to let him know I was coming. No response. I get to dealership and was given my receipt. Nobody explained the work that was done despite my $1330 bill. I didn’t see my service coordinator. I went outside to get my car. It was in fact still not ready. The car hadn’t been washed and there was tape on the window from the sunroof repair. My husband had left so I had to wait. I’m disappointed with the lack of communication from my service coordinator. I will most likely make the hour drive to Anaheim Hills as they give too notch service.

Mercedes-Benz of Temecula offered excellent customer service. Originally started contact with the dealership via text; Colin replied almost immediately with the utmost professionalism. We were informed who to contact once we arrived, upon arrival we were assisted immediately. The vehicle was pulled into the bay and ready us to test drive and review. Since this was a used vehicles a few items were seen on the vehicle were in need of attention, with no hesitation will be fixed. This makes buying the car a better experience. We started our day at Walters Mercedes-Benz in Riverside and with comparison to Mercedes-Benz of Temecula, hands down Temecula is the place to purchase your next vehicle. Riverside would not fix any of the flaws on the vehicle they would only sell as is. Since this is my first high end luxury vehicle purchase, I hope the great experience does not end. I am looking forward to having a great relationship with Mercedes-Benz of Temecula. Thank you Colin, Frank, and Javier for a great experience.

My Service Advisor, Elizabeth Celiceo is top-notch. My car is taken in for service at the scheduled appointment time, no waiting or wasted time. She updates me on the progress of my vehicle, via text throughout the process. Her professionalism and customer service skills are impeccable. Lastly, the service technicians are the wizards that keep my vehicle in tip-top running condition. I drive from San Diego to Temecula because the service experience and expertise is exceptional.

I’ve been buying Mercedes for 40 years at Beverly Hills and Encino. Temecula is now my favorite ! Andre is the best! He made the process so easy and found me the impossible car to find. They will get all my business and all my friends business. Thank you!!!

Everyone was professional and courteous in handling my repair needs.

Omar is an AMAZING sales man. As a young person of color, I was treated with dignity and respect (as I should) from the whole MB team at this location. I appreciated that. Love my new 2021 C300.

Very nice staff and facility. First time here for an oil change. Appointment would be helpful.

Mercedes-Benz of Temecula always takes such great care of me and my car! Prompt service and a clean car! Emily was awesome!

I could not be any happier with the amazing service I received from Mercedes Benz of Temecula! Frank, Elan, Javier and Garth are my dream team that helped me bring home my dream car. Every step of the way they provided dedicated care and made sure my experience was nothing short of first class. As a long time Mercedes owner, this team represents the company’s mission - which is to provide only the very best from start to finishing. Extremely happy to have found my new go-to dealership for my vehicle purchases!

I have a Mercedes S550 that i bought less than a year ago and have had several issues with the car that have made me think twice about the quality of the Dealership and the quality of American Mercedes. The first issue that I encountered was that when I purchased this car I traded up because the S550 I had prior was always in the shop for electrical issue and the door arms leather was always lifting and creating a bubble in the arm rest. that was in the 2015 S550 that I traded up for the 2016. I had just left the dealership when I looked over and saw the same problem with the 2016 that they swapped me into and of course it cost way more. I turn around and went back to the dealership with in 5 min. and said why should I buy this one it has the same problems. I will take back my old one instead. I was met with a general manager that said I could not return the car and that he would force me to take it using legal force. I then spent hours with them trying to come to some agreement which resulted in them giving me back my deposit and making the repairs .Now less than 6 months Later and less than 350000 miles on the car both back doors the leather is separating on both the right and left rear doors. see the attached picture . I am not really happy to go back there to get his fix because They have not done good repairs. They have not done a good job and the rims that are factory and the paint is coming off and the have told me it due to the heat and sun Global warming now also plays a part in them not wanting to take reasonability for poor craftsmans ship and products

Great experience. My car was fixed in a timely manner and everything was as expected. Great service and easy to deal with.

Thank you Frank and Jackie for making this experience truly easy and exceptional. This is my fourth car here at this dealership and never disappoints. They knew what my terms were and they met it.

Great Experience. Staff was professional yet courteous. Place is beautiful, especially the cars! Got a very good deal as it was over the Memorial day weekend. Shout out to the General Manager Chris, Finance Manager Wayne but our consultant Mark Hansen was patient, friendly and accommodating. Ask for Mark.

Super easy transaction. Mark made sure we were comfortable the entire time we were there. Definitely didn’t feel like just another sale.

I cant not express enough how grateful I am for them! Gary, Mark and Wayne made our experience an amazing one. I felt like I knew them forever and made my experience an unforgettable one. Ive never been treating like they did with us at any other dealership. Thank you for helping us get our dream car. Im so thankful for you all. This was the BEST EXPERIENCE we could of ever experienced!

Ive visited a number of times (while car shopping and service appointments) and have always been treated with respect.

This was our first Mercedes vehicle. Keith made the process so much better and is such a genuine individual. Q the sales manager made us feel comfortable and confident with our purchase. We are excited to be apart of Mercedes Benz of Temecula. We highly recommend them.

James and the whole staff of Mercedes were extremely accommodating, friendly, honest, and knowledgeable. They worked with us and treated us like family and not a mark. So happy with the service and love our first Mercedes! The hole process felt more like a comfortable conversation that ended with a new car.

Alex, who is the Fleet Manager, made my buying experience Awesome. I couldnt belive how easy it was. I picked my car, filled out the credit application all on line. Alex called me the very next day with approval for the car I chose, to come into the dealership to sign final papers. I had a car to trade in, which was an older Mercedes and they gave me a good trade-in value.Wayne, the Finance Manager had me in and out in a matter of 20-25 minutes. All the folks at the dealership were so helpful. Than you Mercedes of Temecula.

I had another great service experience with Sam Lafoca.Jose checked my vehicle in quickly, since I arrived before Sam was scheduled to be at work.Sam gave me an update on my GLE when he arrived and I was able to leave with my vehicle in a couple of hours with its Service B performed.

Patrick & Emily always make sure I’m taken care of, that everything goes smooth & give me the best service I could ask for. You guys keep me coming back! Appreciate them both so much!!

The Best customer service ever!! Bruce Barrett took excellent care of me and driving from Palm Springs was worth it! I cannot thank everyone enough for making my day nice!!

I have been going to Mercedes Benz of Temecula since I moved here and have really enjoyed doing business with Service Representative Jose Hernandez. He is by far someone I trust with what my car needs right away and what can be delayed.I’m retired and can’t always afford everything it might be scheduled to have done. He understands and we have a good understanding of my car. You can trust him.

Service Advisor terrible, won’t even diagnose your car first but will give you a price estimate to fix it. Coming in with a loaner car appointment because I’m on a tight schedule, I have work and pick up the kids after. But I have to sit there for more than an hour and make a decision to fix it or not, won’t even run a diagnostic test first. The loaner guys in the front desk are so rude, got a BMW as a loaner car, and I’m not used to driving it with different functions told him about it and he goes “okay well take the shuttle then” I’m speechless. Overcharged you for everything don’t come here for services. I will go elsewhere next time, even though this place is the closest to my house. Last time coming here for services greatly sad and feel degraded.

Friendly and respectful staff, however fixing a simple weather strip took a whole week is unexpected. It’s good the dealer offered a free loaner.

My sales rep Nolan was AMAZING! He got me exactly the car I wanted and exactly the deal I wanted. I drove from 3 hours away just to go to Mercedes Benz Temecula and I will be getting all of my future cars from them as well. The customer service was perfect and they got me in and out in a brand new 2021 GLE 53. Thank you, Nolan!

Had an amazing experience here thanks to our salesperson Felix Giles (who is an amazing individual) who made the entire process smooth and painless. It was a sincerely awesome working with the people at MB Temecula and I highly recommend this dealership to anyone. Thank you Felix!

Shoutout to Mark H who was a fantastic salesman end to end. This is not your typical high pressure car sales environment. They know their products, give time to discuss, are patient, and the entire staff at MB Temecula really hit the mark for us from a car buying experience. We received an extremely fair offer for our trade in and worked with us to get us in the car we wanted. Thank you MB Temecula! You have a repeat customer in us.

This was my first time taking my car in for service, and I am very pleased. Great customer service and hassle free. I am happy to have found a great place to service my car. A+

Worst experience at a service center I have ever had. No communication from elizabeth at all. I Had my vehicle towed there and never received a call to advise any eta. I had an appointment set up and it was suppose to be done same day. I Called Elizabeth multiple times and never received any updates . Elizabeth tried to sell me services that were not needed. Horrible horrible service .

I needed an inspection of my car. They did keep my car for a week without doing nothing on it, not even to call me for the inconvenience of keeping me without a car. After a week I did send an e-mail to Jose let him know that I will come to pick my car. He told me will have it ready, not even a sorry for doing nothing in a whole week. They cover their complete management incompetence blaming the Covid-19 Pandemic. With a parody APPOINTMENT require, they take in a lot of cars daily but can fix just a few of them. Its not a way to do business. We have to try somewhere else(Escondido) because Mercedes Of Temecula is totally a mess

This dealership is outstanding. James Flood, internet sales, was of great assistance in answering all my questions about the vehicle. When I arrived at the dealership, I was greeted by the general manager and sales manager.I might have expected that with a new vehicle purchase but not a used one.The GL550 was exactly as described. I took off for a near 500 mile trip home. All went well.I would certainly return to this dealership for another vehicle.

Awesome service! I work long hours and am hard to contact during normal business hours. The great people at Mercedes-Benz Temecula worked with me to take care of everything and have my car standing by after hours for pickup.

Felix Giles provided us with a first class experience buying my wife’s car. No hassles from start to finish. I’d absolutely recommend MB of Temecula.

I Love Mercedes-Benz Temecula! Amazing customer service, Im always happy to bring my car in for maintenance here because I Trust this company with my vehicles more than any other place. Thank you MB for always making me feel like a priority and setting the bar so high! I am a Mercedes girl for life!

I recommend Mercedes-Benz of Temecula for all your Mercedes needs I purchased my second car from them. I came back to this dealership based on the following very friendly very knowledgeable and very welcoming when you walk into the dealership I recommend them to anybody looking for a Mercedes Benz Mark Hansen and Devon Tarantino were very helpful. Thank you for making my experience pleasant and easy

I highly recommend this Mercedes-Benz location. They treat you with the upmost respect and attention no other dealership has in my lifetime of purchasing a car. This places is definitely a five star friendly, helpful, and a quality location.

Excellent sales team, sales manager and general manager. Great customer service and Personnel. They listened to my needs. No-pressure, didnt feel rushed in any moment. Excellent experience at Mercedes of Temecula. I highly recommend Mercedes of Temecula.

From the time we arrived Mark Hanson made us feel welcome and comfortable and never felt pressured. He was an absolute pleasure to work with!! Thank you Mark for helping us through the purchase and financing of our car. Everyone in the office was very professional from start to finish; very easy process. The manager Jackie was also very kind and made it a point to touch base with us twice while we were there.

Have consistently had great experiences with my service advisor Sam. Staff is always courteous and goes out of their way for customer satisfaction.

Reza is absolutely amazing, honestly the only reason I go back to this Specific location (I live closer to another one) is because I know no matter what I am going to get taken care of by this amazing staff, good people and good business. Highly recommend 10000/10

Service itself was outstanding! They finish my car 2 hours early. Giving 4 stars because the loaner car portion of it was a hassle. The dealership had the car but I still had to drive to Enterprise to get the vehicle signed out to me. So that portion was a hassle and unsatisfactory. Thought it would be more convenient for the customers.

Came on for Service A and Bruce was so accommodating to get the recalls taken care of.Friendly staffs and offered refreshments.

Sam Lafoca is my service adviser. Has been for several years. He knows how to navigate under pressure regardless of scheduled services clients on his schedule. He doesn’t make excuses. And does whatever it takes to ensure best Practices & vehicle owner satisfaction. He’s professional, transparent, & gets the job done.He most certainly deserves a high Five for a job well done.Wendy Gaines

Great experience with Omar and Wayne. I recommend using this Benz location for all of your needs. Great jod!

Temecula does a fabulous job every time I go in. Sam LaFoca in the service department is fantastic.

Alex was a true professional from start to finish on my vehicle purchase. He was very easy to work with. The packet of information with the Carfax, pictures, and video were really useful since I was purchasing the vehicle from out of state. After the sale, he coordinated the shipping of the vehicle and promptly had it on its way. Overall it was a great experience, the vehicle I purchased was everything and more than I had expected. Thanks Alex for a great experience!!!

As always Sam Lafoca, Service Manager, was professional and proficient at keeping us informed of our cars progress during its maintenance visit. The car was returned to us nicely cleaned/detailed and operating as designed. Thanks

The advisor (Sam) was knowledgeable, thorough and personable.Best of all (since I was waiting for service completion) the work was completed in less time than estimated.I will definitely return for future maintenance of my MB Sprinter- based RV.

The service department is phenomenal: responsive, detailed, efficient, listen, competent engendering trust and confidence in me. We have an 08. Lights go out. I drive to service and the staff replaces the lamps while I wait (I purchase the lamp in their parts dept). Always friendly, positive and customer-focused, we love The Service Department.

This dealership went over and beyond my expectations!! I don’t even know where to start from the wonderful customer service I received. I had a horrible experience at Toyota and The Ford dealership. I was trying to purchase a business lease and after six hours of waiting around to be told no. Something told me to call Mercedes Benz of Temecula because I figured if I’m going to get denied at least let it be from the top. I called I talked with Colin he was so patient with me so helpful I told him about my experience of what I just went through. I gave him what I had to qualify he put me on a quick hold. Came back to the phone told me to come down and meet with huck Who specializes in business leases and can get us approved. I was hesitant and said well I just waited all of this time I don’t wanna wait again to be denied. He said if I could go within the next 30 minutes they could have me out in under an hour. I couldn’t believe it not only were they so fast but they were able to help me over the phone and I felt so comfortable. We arrived at the dealership. Absolute beautiful dealership I walk in the front door and I am greeted by Mark such an amazing guy! He took us to start our paperwork and within 15 mins they already had options in front of us! We came to get the new 2022 GLS-450 not only did they get us A new vehicle but we got approved with less than an hour signed and made a deposit to secure our vehicle! Huck was amazing as well he came in to say congratulations and that they would call us as soon as our car is ready! When I tell you how amazing this experience was words cannot describe it. When we left we felt like part of The Mercedes-Benz family ! Thank you so much for your time and helping us! We are so excited and are counting the days until we get our brand new vehicle from the port !!!

So I recently bought a 2018 GLA 250. I worked with Aaron Fickle as the salesman for the day. He was so much more than a salesman. From the moment we stepped on the lot to look at cars, he came up to us so friendly and showed us the newer models as well as the used models. He spoke directly to me, as the car buyer, and not only to my boyfriend who was with me. He matched my energy level which was nice because sometimes car buying can be really overwhelming. I ended up signing papers the same day! Love my new car!! There was even a problem with the front camera after purchasing and Aaron sent me to Sam in the service department who completely took care of it and got me a rental for the entire duration of my new car being in the shop. Thank you to Aaron, Sam, and Gary for making the whole process a breeze!!

Since the dealer requested a review and their automated system sent me a link then here we go!!An absolute nightmare experience trying to figure out why a brand new tire wasnt holding air. Took the vehicle in on a Monday got it back on Tuesday saying all was good ans within minutes showed another bad reading. Initially on Monday we all agreed it was a bad sensor and it was never replaced!! After brining the car back and with sensor to be replaced it was then determined the wheel was cracked. Wait a minute if people were actually doing their jobs they would have noticed the cracked wheel the day before not after it had to be brought back in. Poor customer service, poor service from the advisor who kept texting the wrong number. Ive had better experiences at a KIA dealer than this.

Bought the car I wanted from them and I was 4.5 hours away. 6 of them for sale in California. They went above and beyond to make the purchase happen! Thank you again Alex and staff.

I had my van in about 5-6 times over the last 2 years with wheel speed sensor issues on my sprinter and spoke to Sam Lafoca about it and he took care of it. He had the service tech manager involved, they dug into it and found an electronic issue with another part of the system that was triggering faults With the wheel speed sensors so he ordered it and got it fixed within a couple days. In the meantime I had really needed my van for that week and he was able to get another sprinter loaner for me to use and got me out of the pickle I was in. Sam is truly one of those good guys that will do his best for you!

I was personally assisted by Bruce, and I have been going to Mercedes Benz Temecula for over four years. I am always treated with the upmost curtesy and respect. Their staff welcomes you with a proper greeting and tend to your every need or concern pertaining to your vehicle. Thank you for your continuous faithful service.

The service reps are so professional and treat you like you are a very important person. No where else is the service this outstanding.

Very efficient. Pleasant experience all around. However - very expensive!

Gracious and welcoming. Two words to describe my experience.Quickly taken care of.I had an appointment and felt all were ready for me to drive in.When the service technician spoke with me. He explained what the issues were and answered all my questions.The GL 550 was ready before expected.I was exceptionally pleased.With a loaner automobile. I had freedom to accomplish my daily routine.I will use Temecula Mercedes again.

For being a sales manager Gary could barely sell me on a lie that a car was not in their system.TLDR;I purchased a GLC 300 through Carvana and saw through the Carfax history that the car was previously leased and serviced through this dealership. The savvy shopper that I am, I wanted to do my due diligence and make sure Im fully aware of the car I am purchasing. Im well aware that I didnt purchase my Mercedes Benz through the dealership directly, however the dealership information is written throughout the history report and the car has been serviced exclusively at this location for two years. Dont tell me you dont have any record of the car.Make up a better excuse to not help me or tell me a more convincing lie.

Truly had an amazing experience throughout the entire process. James was our salesperson he treated us like family. He listened to what we wanted with no pressure. Hands down one of the best dealership experiences we have ever had. If youre looking for exceptional service James Flood is the person to go to!

If I could give a 0 for the customer service here I would, not only did I make my appointment based on the good reviews, I made my appointment 2 weeks in advance. Over the phone I’m only offered a “shuttle service” which I did think was odd since usually I am offered a courtesy car, only to arrive this morning for my appointment to everyone else getting courtesy cars but me. Of course I question why I wasn’t given a courtesy car, only for the assistant to tell me I needed to reserve at least a week in advance YET I made my appointment 2 weeks ago… simply doesn’t make sense when I made my appointment with TIME. I’m disappointed with the customer service, even using their “shuttle service” workers seemed uninterested in driving me to my destination. I wanted to walk out and go somewhere, but solely due to the fact that I actually NEED an oil change, I stayed and am now stuck in Temecula for 3 hours. Worst experience ever.

Always get excellent service whenever I take my car here. The customer service is top notch, their staff is very friendly and professional and I always feel that my car is in the hands of experts who know what theyre doing

Had the best car buying experience ever ( hands down).We picked out the car we wanted. Went on a quick test drive and started the buying process. Everyone in the dealership was very friendly and professional. Our Salesman Ian Pinney was professional and simply the best.

Although it took 2 hours longer than promised it was handled professionally

Great service, quite professional and very courteous. Also Emily helped me with the process and keep me postedevery day during my car service. Thank you very much.I recommend Mercedes dealership service in Temecula with all my heart.

As always MB Temecula again provided timely and well managed service maintenance for our AMG GLC 43-4MATIC. Excellent follow-on customer support! Thank you Jose Hernandez.

My very first visit at this dealer and probably the last. I would think that this so called prestigious car dealership will impress the customer with good customer service, but instead it turned out to be poor quality. I’ve waited 30 minutes before someone came to assist me in spite of many attendants outside running around pretending they are busy working. From the receptionist to most of the attendants outside, they act classy, or in other words “stock up “. Is it because it’s a Mercedes Benz, and they have to act classy? Until the advisor named Bruce came out who showed his attentiveness to my concerns. I found him easy to talk to without feeling a second class customer. When I pick up the car, I found myself in the same situation. Standing outside while waiting for someone to provide help or at least say something, except for one person who seems cannot stop from what’s he’s doing while other outside attendants were pretending they are working, Thanks to this one attendant who approached and assist me when he saw that no one is helping me,This maybe the only Mercedes Benz in Temecula, but instead of showing you are so important, why not focused in providing an overall good customer service. I wonder if these employees are customer oriented, Perhaps they should be screened and refined to be more courteous and better customer servants, They look good in their black and white uniform, but their customer service experience is very unsatisfactory if not worst,

This was my first encounter/experience dealing with a Mercedes Benz dealership since relocating to Menifee from Mission Viejo. I have nothing but the highest praise fir Mercedes Benz of Temecula. Service was very quick and highly professionally performed, starting and ending with Elizabeth, my service consultant. I highly recommend Mercedes Benz of Temecula to anyone. I look forward to my next service.Dr Acierno

Great service, easy drop off and pick up.

Samuel LafocaService Consultant did an outstanding job, thank you very much for helping and giving a fantastic Customer service