I have been coming here since 1995 for service on both of my vehicles. Only had 1 minor hiccup. They took care of it immediately and Im glad I gave them a second chance. Nothings perfect all the time no matter where you go. There are horrifying stories out there wherever you go.YES... I AM A WOMAN and far from a 10.Im very happy with my service writers Alex, Mike and Christian. Some have gone and the others I havent had the pleasure of working with them yet. I have always been treated with kindness and respect by the service department. I cant say enough good reasons why Im so happy here. They have helped me in so many ways. Especially getting me home when I had no other way to get home when they needed my Pathfinder for a day or two.My recent mechanic was Carlos and HAPPY to put my life in his hands. I had to have some major work done on my 17 year old Pathfinder that felt like it was falling apart. Rough and noises.I drove it home with tears in my eyes because It feels brand new and runs great again. Strong & Solid!!!I have had the pleasure of ordering my parts with Jim, the parts manager who just always happens to be up front when I come in. Hes been very helpful and good to me. Far and beyond the best guy I have dealt with at any parts service dept.I LOVE coming here and I Trust them. They haventgiven me a reason not too. My husband is on top of whatever work they have done or will do. He would do it but physically cant no more. They have always been given the green light and kudos for theirhonesty.I think some people come in with a negative unfriendliness attitude or something about them to create a bad experience. Ive seen writers be so kind and the customer with no kindness whatsoever.Keep up the Outstanding care and customer service that I have seen and had👍

Alex is Awesome. I had a few issues with my car and he took great care of me. He kept me updated on the status of my vehicle while in shop. He also made sure I understood the issues and importance of preventive care. Highly recommended and will continue bring my car in.

I had my 5,000 mile oil change and tire rotation, it was in a timely manner great service person that helped me.

Needed a new service “go to” after moving to Temecula. Everything from the greeting all the way to the pickup was outstanding. Great customer service, kept me informed and updated throughout the maintenance process. Definitely coming back for my next scheduled maintenance.

Excellent service, very fast and great customer service. I love Nissan because of that.

I was not at all pleased with the customer service I received. When I walked into the office, there were four service techs and two other customers. After the second customer was waited on, I waited several more minutes for at least an acknowledgement of my presence and a someone will be right with you, from any one of the four techs there. I finally asked if someone was going to check in my vehicle and immediately one of the techs said, yes one moment and gestured to the technician whose desk I was standing directly in front of. I understand that the techs were doing paperwork, however, as I mentioned, a simple acknowledgement of my presence would go a long way as far as customer service is concerned.

First time coming to you all. Will definitely return.

Went in for a few recalls. They were busy but able to get the car in and out in a fantastic amount of time. Great friendly and knowledgeable customer service.

Came to purchase a BMW that showed as available online. Asked the sales associate for help and he said hed go see where the car was. 30mins go by where my family and I waited, I walk inside to see what was going on and the sales associate said he told somebody else to go help me. That other person said he sent another person to go help. Nobody came to help at all. I ask again if they can pull up the BMW so I can see it and they say, oh a sales manager is driving it so its not here on the lot at all. Wouldve been nice to have been told this 30-40 prior.Peoples TIME are valuable. The associates here do not value your time. Go buy elsewhere.

We saw trucks in our price range online and got to the dealership to find the real price was double. got lied to 5 times by the sales guy. Sales guy kept offering a loan when we specifically said we want a lease He got caught up in his lies and said if you cant make the $600 payment my manager wants to sell to someone who can make this payment so we make profit. All around horrible experience. We walked out.

** wish I wouldve read the reviews before I purchased a vehicle from Nissan.Tried giving the benefit of doubt because Ive known a couple of people with nissan and no technical issues. Worst MISTAKE ever made I am now stuck with a vehicle I am not happy with and nissan definitely screwed me over in *fees well hidden and not advised. Wouldnt ever purchase from nissan ever.

False online advertising and horrible customer service. Went to look at a car that was advertised online only to find theyre actual price was MORE THAN 30% HIGHER than advertised. Also, first time I have walked a dealer lot for over 20 minutes with nobody coming to help. Had to walk inside, waited around some more. Had to stand in front of the desk and stare at the 3 salesmen standing around talking in the back room. Multiple counters up front, none of them manned. Once I told the salesman about the price difference he simply said theres a disclaimer on the ad without even asking which website I saw. I told him the disclaimer says there could be errors, this is not an error, its deliberate, its false advertisements.. To which he simply said yeah, Im not in charge of online ads. HORRIBLE all around.

From start to finish the service was superb. My service at the desk was amazing and he was great and very understanding.

Alex was great kept us informed throughout the process

I have an ongoing case with Nissan customer relations and was very sure that my unpleasant experience with them would deter me from ever buying a Nissan again. Then I received amazing service at Temecula Nissan. Alex and Christian from the service department went out of their way to help me. Before they got involved, customer relations would not even call me back, leaving me in an awful situation. Im not sure how they did it, but they helped to resolve my issue and the outcome was 100% better than I was expecting. Because of Christian and Alex with your service team I plan to buy my next vehical from Temecula Nissan.

My Service Advisor Amanda was awesome! From the moment I stepped out of my car to picking up the customer experience was spot on! Thank you for doing it right!!

I was able to get in without an appt and the service was completed in a timely manner.

Wish I could leave no stars!I saw a car online and called in to make sure that would be the price. I was told the price and the additional percent I would have to pay. I decided to go in and the incompetent young man inside comes out saying “yes?”I asked to speak to the young lady I had spoken to over the phone and he asked which vehicle I was looking at. I responded and mentioned that I was confused on the price because it didn’t show what I was told over the phone, therefore he looks at me with a blank stare and said “the only place you’re going to find a car with no markups is a place with no vehicles”. I don’t like to waste time because I will never get it back, unfortunately this is something that this dealership doesn’t value.

Everyone was so nice & helpful. No one tried to pressure me into anything. Mike was the person I worked with and I appreciated his help and information.

BEWARE... Dont waste your time driving there if you find something online you like. Saw a vehicle online with special pricing for $39,796 get down there and told the actual price they are selling it for is $57,963.00. This is the same vehicle they are advertising, Vin numbers are the same on the online price and window sticker price. They give it a $10,000 mark up.

Our experience today at Nissan was the best one weve had in a long time the salesman that helped us was very knowledgeable and did everything in his power to get us into a family vehicle and by Gods grace and his hard work we were able to I would definitely recommend him to anyone who is looking for a car his name is Chris. Thanks everyone at Nissan for everything

Alex campagna great at his job

The concierge was good and so was the associate she was very pleasant and a good salesperson too.

*Buyer Beware*We found a truck online that we were interested in, so we made the drive to look at it. We looked at it, liked it and spoke to the salesperson, he then told us that there was an additional fee of $3,800 for things the dealership had already added to the vehicle. This was IN ADDITION to the price posted online.If it was already added and they planned to charge the additional amount, why was a lower price posted online?False advertising - do yourself a favor and find a quality, honest dealership to buy from, Temecula Nissan is not a good choice.

I don’t record this place, customer service is bad some sales reps are just wasting people’s time, tell you they will help u out fooling you and they don’t, was in the dealer for some ours on Monday, supposably getting helped . 2 reps where helping with a car I wanted . I left late night that day next day I was expecting a call from the sales person and nothing, I called ask to talk to talk to or call me back and nothing, I call this morning and tell me the car was sold !!! Wow I’ve never been to a dealer this irresponsible with, why tell people you will help if you’re not … waste of time do not recommend

Worst service ever! Ive had my nissan since 2012 and have had the same experience EVERY SINGLE time! They all lie and give you wrong information. My husband went in and they said I must have been mistaking and confused. They belittle women here and Im fed up. They never acknowledge your presence when you walk in the door and have very bad customer service. The issues Ive had are too many and too long to list but please take your vehicle somewhere else where you are appreciated as a customer because you wont find it here. Especially if you are a woman. They take advantage because they think we dont know anything and well just agree. My last visit was with Alex who was by far the worst. Theres also another review that says he was great, but notice that its from a man. I never usually think about genders being treated differently but my experiences here have been so overwhelming that it needs to be said. I spoke with 3 other women last time I was in and they all told me the same thing so I know theres been more. Nissan please get your service department together because it does not have great SERVICE AT ALL!

Needed an appointment for an oil change and I was schedule within the next 2 days, super friendly and great customer service, I was in and out in no time. Thanks Leo !

Got my oil changed quickly, thank you Alex Campagna for the stellar service as always!

Tim was great. Had my oil change and tire rotation done in the time frame expected.

They have false internet advertising. I called and asked for a car that they had on cars.com and I was told it was still available and the price was correct(called 2 times and when I was 15 minutes away). When I got there the car no longer existed and they tried selling me other cars at a higher price . THEY ARE NOT HONEST PEOPLE. THEY WILL LIE TO YOU, TO GET YOU IN THE DOOR. I WOULD 100% NOT RECOMMEND THIS PLACE. (THE SALES LIER NAME WAS CLAUDIA)

My appointment was at 7am. The check-in for service was quick and I was told the wait time about 1 hour or more. My car was finished within the hour. I paid and checked out quickly. Leo was friendly and professional. Thank you! :)

My 79 year old mother pulled in yesterday because she knew something was wrong with her car. She had a flat tire . She just needed help. The salesman greeted her with a sales pitch about putting her in a brand new car. I know it’s not his job to diagnose cars. But a little compassion would’ve been nice. Could be anyone’s elderly mom.

Stay far away from this place! They con you in the service department. They said I had wires chewed by a rodent but upon a closer look. The wires had been clearly cut! They wanted to charge me $800 to splice the wires back together and said it would take 4.5 hours when splicing wires is an easy 15 minute job. They are scammers and do not care about you or the work they do! They only care about their commission!!

My Nissan was serviced for an oil change and tire rotation on May 24, 2021. Mike Marcoux was my service advisor who offered exceptional service, very informative, kind and friendly. Mike is very professional and explained everything thorough of my needs to maintain my Nissan. I am very thankful for his service.

Paid more than quoted.. also our service agent went on vacation the day after taking in our car and did not tell us. So they kept it for a week, because it was pushed to the back of the queue for another agents workload. Good thing we had another car.

Fast and friendly Service Providers. Got the job done right and provided feedback for future services.

I have worked with Alex and Tim almost exclusively on the maintenance of this vehicle. I have had no issues. Previously, I needed some maintenance I don’t remember what right now, and they alerted me of a recall that I was unaware of, ordered the parts and had them shipped in so it would all be done at one time. Excellent service

The quality of service was fine. I had an appointment and the Service Rep was able to get me in on time. Parts and labor prices are extremely high and I would be relucted to recommend Temecula Nissan to family and friends. Oil change price was reasonable but $180 for a battery replacement was not reasonable. My vehicle only had 26,000 miles, but for whatever reason, there was no longer a warranty on the factory installed Nissan Battery.

Making appointment on line was difficult. I called to confirm my appointment and was told it was not in there system even though I received the confirmation email.Tim, was able to get me in the next day. Thank you Tim. Because of you I will be back.

I was impressed that I was not pressured to approve more repairs. And, my car is running smoother.

Lol these dudes really charging 500 for the air in tires of new vehicles. Times are wild, man.

I recently bought a new Sentra from this dealership, which has since been nothing but bad experiences dealing with them. Upon purchasing the vehicle, the Finance manager gave me a USB drive, which contained the contract of the purchase, however when opening the USB drive on my computer nothing was on it. I called twice and left the equivalent amount of voice mails: no response. I preceded to go there to obtain the contract and was told the finance manger lives at 5pm and no one can help me till the next day. I again, went to the dealership, and this time was told the manger doesn’t get in till 11am-12pm. I still have not be able to obtain my contract. They also stated when buying the car, that car washes are a derivative of taking the car in for service. However, when taking the car for a service appointment they say they don’t do that. They have very little ethics at this dealership and can not return phone calls. The car is great, I would go to a different dealership to finance and obtain service

I was there for an oil change and it only took an hour from the time I checked in until work was done.

After reading horrible reviews on this place, I still decided to get serviced here and they were very nice and attentive. They saved me money and give me discounts I didn’t even ask for. Definitely choose to get your car serviced her instead of a third party shop.

To call amazing the customer service at this dealer is an under statement. I normally hate buying cars from a dealer, but they made my wife and I feel like a loyal customer and not another sale. Chris, Brandon, and Cierra were the best to work with. They made everything in their power to make sure we got the best deal on the car and we did. They made us feel like we matter and we were not just another sale. I would highly recommend this dealer

I just love this place okay I dont need to explain why in fact heres a photo to show you why

Fantastic job! Amanda always helps out. The team was quick and kept me informed!

Mike is always very pleasant and is always honest about what the wait time will be and the progress of the repair. He is always a pleasure to work with.

My service advisor, Amanda, did an excellent job explaining everything to me. She was of great help.

Worst car dealership experience in my life. Spoke with internet sales about seeing a vehicle that was at another location and was told they would have the vehicle for my appt as well as the answers to my questions about the lift brand and height. I showed up and the internet sales person never came outside, the salesperson said they only set people up with other salesmen. They DID NOT have the vehicle I was scheduled to look at! The salesman was clueless in regard to any questions I had and told me I could always research it….. I had gotten a babysitter to go look at this vehicle and hey had no customer service and no knowledge. I will NOT ever go there again.

These guys are always very professional and get the job done in a timely manner. Mike in the service department has always been great and never tries BS me when it comes to the maintenance of my car. If you own a Nissan this place is highly recommended.

I just want to THANK YOU SO MUCH! to Tim. Hes is very knowledgeable about his work and always professional to work with. He is so focus on my vehicle needs just to make sure that my vehicle will get the best work for a discounted price.

Leo at the service department was excellent. Educated and a complete gentleman.

Customer service is horrible. Do not buy or take your car there for service.

I always take my car to this dealer for service....Alex Campagna always is very nice and polite, smiling and respectful....I love that!!!!The only thing is that they take so long time for oil change...(almost 2 hours)....beside that, everything is ok including the amenities like coffee, tea and water.Thank you Temecula Nissan!!!!

False advertising.. this dealership does not stand behind their vehicle pricing. The old bait & switch routine to get you in the door. After you drive several hours for a vehicle even having 100% financing they will up-price the car. Horrible business practices I will be reporting to BBB for false advertising

Worst place sales dept very unexplained they don’t care about u just want to get u into a car for there paycheck Ridiculously priced cars can get a brand new car for way less than what they charged my son tried to take it back was in the second day and was told they will not take it back

I have been going to Temecula Nissan for years, Alex is my usual service advisor and I have always had a good experience with him. Always keeps me up to date with issues that may arise. Top notch.

Went for an oil change and everything went smooth

$500 for nitrogen fill tires? Absolutely ridiculous.

Great dealership! I am a first time buyer with below credit and they were able to get me a deal and drive off the lot. Everyone I talked with was friendly and kind. My son was being fussy and everyone was so friendly and kind making sure I had everything I needed. I walked away feeling like I got a good car at a good price. Jose, Riley and all the other people that helped me THANK YOU!

Excellence is the way I will line to describe this dealership!

I was in tight situation when I called last minute cuz my sister from out of state had to fly back home San Diego when my car warning máintenance. I was very thankful ánd to get hold of Amandá with help of Tim treated us like VIP s . Great people, did not know what to sáy ! Super treatment !

( Oil change ) fortunately I had the forethought to bring breakfast, I did forget to bring a book. ( oil change ) with an appointment .

The service technician made it so easy

Terrible customer service! My mom is elderly and I paid for her to have alignment and new tires, she waited there for 5 hours! The service advisor Amanda supposedly made her an appt but wasn’t even there that day that my mom went in. Initially never said they were busy, if they had, I would have had my mom come another day. These people take advantage of older people and for some reason my mom is loyal to them. I refuse to pay for service here anymore, this is not the first issue.

Love the people that worked with me.

Do not go here they do not honor the negotiations they say they do. They add to the price from the online asking. If paying cash they add 1,500 to the actual price doesn’t make any sense. This is the worst experience I’ve had at a dealership. Also the internet sales rep didn’t even show his face to help on what he had told me. Wasted my time and drove an hour to look at the car.

As usual, the entire team was AMAZING and helpful.

As every time I am at the service department, employees are always waiting for me and for all customers in line, in order to admit the vehicles shown to be serviced as soon as possible

Staff is always so friendly and courteous. Always a pleasure to go and get my car serviced.

I work here and the service is excellent and the advisors let you know everything about everything concerning your vehicle without trying to upsell you items

Service department made us feel at home. Friendly, professional, very helpful.

Made my appointment for 30k service. Someone was out to greet me on time and took less time to get serviced than i expected. good work all around

Do not come here. I was scammed. They made me pay for every insurance possible. Basically they added all their insurance to the contract I signed and stole my down payment. Everyone there is a loser! Their source of income is stealing from you. Go prepared if you buy a car from there. I would highly suggest you don’t go there. Bad business. Unprofessional people. Simply a bunch of broke losers trying to make quick money.

3k fees on any vehicle and wont budge what a waste of time. Sigh, I just want to buy a car, finance a good deal with a 800+ ficco and 18k down. Feels bad.

Alex is the best customer service representative that I have ever met. He exceeded my expectations with his level of knowledge and professionalism. I firmly believe that he should be promoted to a supervisory service department position as his energy and enthusiasm will elevate Temecula Nissan to higher levels.

Service advisor was great, alerted me to what needed to be done on the car without being pushy, communicated with me about process, got me my car back in great time

Shadiest dealership Ive been to so far. Came down to purchase a car outright had everything ready based on the price that was on the website. Call just to verify that that was the actual accurate price and the salesman Raul confirm that yes that was the price and that he can get me into it with great financing and all this stuff which I didnt even need cuz I had financing already. So when I did get there he tacks on 2,800 on to the sticker price and tells me that theres incentives needed to be qualified for to reduce it even more. So ask them why doesnt it explain all of this in their ads they put on auto trader or Auto list and they said well those sites dont show everything you have to go to our website. Again, just another shady car dealer and they have some super shady salesmen in there even the sales manager came out and justified everything through his means and refuse to listen to anything that was actually being said. The salesman Raul himself was just super rude and said Hey listen man if you want to deal you got to be patient and understanding and in reality Im the customer, and youre falsely advertising something and youre totally okay with that so just shows me the ethics of this place are not up to par with what real customer service should be. Shady dealing all around highly dont recommend.

This place is bad business. I am not sure how they are 4 stars on Google. Go to Better Business Bureau (BBB) and you will see the real schemes and horrible customer service of this dealership. They sold me a vehicle that smells like a morgue on wheels, masked the smell with deodorizer, will not take fault for and replace a windshield that has 3 nicks that were sealed. Save your headache and find the vehicle of your dreams at another lot. Even if you think you found a good deal, it really is not.

After months of researching a new truck, I finally upgraded to a white 2017 Frontier SV. Exactly what I was looking for. Brendon G. was extremely helpful and kept me informed throughout the entire day. Thank you Brendon, you made the process easy and less stressful.

My experience with Nissan was great! I booked my appointment the online the night before & when I got there the next morning, Michael who was also my advisor met me at my car, greeted me and took great care of me!

The advisors are always polite and efficient. The sales staff always greets me and even the finance lady, Cierra, says Hi, even though Im not currently shopping for a new car...their positive atmosphere to current and past customers is great!! Always amazing!! This is my 4th car from them and I will continue to return and to refer family and friends!!

Very good, right on time.

Getting trunk handel fixed there.

It was very pleasant and timely.

Traded my 17 maxima in Nov. Feb started to get notices of late payments and repossessions. Reached out to Nissan Temecula and spoke with Finance, contracts and parties involved. As of today no one is returning my calls, no response from emails from Paula Esquer, Alicia Pinaglia, Oscar Guerro and others, no follow ups, nothing.It is now May and Ive reached out 10 times and no one is responding for a resolution. Customer service is horrendous. I am of course now getting an attorney. I just want this to be done with. I will never ever recommend nor do business with Nissan Temecula ever.

The staff was friendly and extremely helpful with all matters dealing with my vehicle. Hands down the best Service Staff in Temecula.

Not go there.if they have negative star I can give negative 5. they show u the car and they sell the car much high price. They do not care about the customer. test drive they show u low price car but when u ready to buy they charge u lots of extra money with car. And they not show u the final car price until end.very care full. And after sale the car u go next day they not care about u. Very mean customer support and do not buy any extended warranty from them. Very careful. Riley smith and Brandon maya is the one of the bed customer service representative. Do not go there please better go to other location.

Mike and Alex in the Service department are awesome! They are always honest, kind, friendly, and they let me know exactly what my car needs. I will keep coming back because Mike and Alex are great and I trust them!

Everyone was friendly and very helpful. Feel very secure getting my car repaired here.

It was an air bag safety recall, the second one. The first recall left my airbag light on for over two years. This was fixed once the actual parts came in. I don’t blame the dealership for this but waiting 2 years for a part for a car manufacturers in 2003?Yes 2003 almost seems like the business end of the organization was hoping to recoup losses by being reimbursed for faulty airbags that they would never have to actually replace. Hmmm profit by attrition? I must have missed that lecture when I was working on my mba., A very Philip- Morris move. Showing the altruistic values of the company for fixing the airbags for free while being paid by the manufacturer for vehicles that have since been scrapped. All the while risking your customers safety. I’m sure some people missed the point here and were happy that someone cared enough to fix the air bag issue on vehicles near 20 years old.Of course the faulty radios, radiators, and alternator fell on deaf ears.The takeaway here is the angry red light on my dashboard is finally off after over two years of being on and my car is now safe to have passengers again. I’d play a happy song if the radio didn’t cut out every few minutes...Please utilize my response.

They’re always so cool, friendly and very helpful whenever I go!

My remote was broken, so I thought. I bought batteries at an auto parts store. Still didnt work. I went to nissan for a new remote and to have it respond to my car. Should have been $400. The employee told me the parts store batteries were infirior and dont work well. He replaced the batteries and I was on my way. Could have taken me for 400. Thanks Tim!!!!!!

Great place great service.

Great customer service and knowledgeable technician!

My experience at Temecula Nissan has always been great and this one was not an exception. Tim at the service desk was very helpful, professional and informative. The duration of my service was as mentioned. I will defiantly recommend Temecula Nissan to my friends and family.

Service advisor surpassed every expectation I had from the moment I greeted him upon entry into the dealership

The service completed ahead of time.

They have good customer service to do a sale but when you run into problems after a sale and need their help - they lack. I purchased 4 vehicles from them and get treated as another sale and not as a good customer. I have been trying for three weeks to resolve an issue and still have issue pending. I have left message to sale staff, sent email to finance manager and even the general manager and no response as of yet. You might want think twice before doing business in case you run into an issue and need their help on resolving it, you might struggle on resolving it