Team Dr. Jeffrey C are excellent workers, professionals, courteous and friendly; the warm welcome starts with the front desk team, their warm smiles and caring always stay in mind.Thanks for the great job and all you do in helping us see better. Keep up the great job ☺️

Used to have good experience with TEG Suwanee but not this year. The waiting area was packed we had to wait one hour to begin the process. Optometrist no longer perform vision tests nor glass fitting, why do I pay more than any other places for service from assistants?

My appointment was at 2:40 and the whole process ended at 5 pm... I had to wait a long time but it was ok what it was not ok I had to wait more to get new glasses while the lady that was in charge of glasses took her time to discuss personal matters with a client, yes its nice to be amicable but making other clients wait over personal matters is disrespectful, and when it was my turn she didnt want to look into insurance information. I didnt have a good experience.

This was the worst eye appointment I have had ever. When I walked into the office there were 22 people in the small waiting area. COVID protocol was completely ignored. Some patients were even sitting on the floor. I have Lupus and I try to be careful so I waited in my car. My appointment was 30 minutes late. The office was clearly overbooked. They did not take the safety of their patients into consideration. Even though the doctor was good, I will find a more professional office.

Do not go here unless you absolutely have to. The second my daughter is old enough to go to my eye doctor we are leaving. These people do not respond to voice-mails. You have to keep following up. They also dont provide you with all the information you need to order glasses online. I ordered glasses through this group but needed some extra cheaper pairs. They told me I had to come back in separately to get information to order without them.

Please do not visit this company. They are very non-professional. I came for exam and prescriptions, Ive got it but it doesnt content PD!!!!!!! How can I order glasses without PD???????? I have called them to verify PD but they offer me to leave a message and promise to call me back in 24-48 hours then offer to make new appointment . I paid $149 and have to pay more. I decided to go to another doctor because I cannot trust such Thomas Eye Group Doctors

I arrived early for my 5 year old’s appointment since he was a new patient...45 minutes later he still had not been seen. Thankfully he is fairly well behaved but we had other commitments and could not wait any longer. It was very, very crowded in there, which makes me wonder if maybe they’re overbooking patients. Before posting this I read the other reviews, and it seems I’m not the only one with this experience. I would recommend going somewhere else if you value your time, and especially if you have young children. I’ll be looking elsewhere.

When I walked in there was a line because one check in screen was down. But it was noticed, I got help, and I got to the exams fast. All the techs took the time necessary to complete their tests but they were quick. I got all my questions answered. I was surprised it took about 115 minutes because I felt I was always busy in exams. Zoom

DONT GO. You will have heart attack just by calling them.Very frustrated about their team in Hamilton branch. I went there in June and they charged me $175 with an in network doctor. I called them twice (AND insurance company tried to contact them as well), and asked them to resubmit the claim correctly to Cigna so they can process again and pay for me; they never responded to our phone call. Now they are threatening me to collect the money through agency.Oh, and I called their billing team and they said they will talk to manager, and talk to insurance team, and talk to agency for further steps. So after almost 3 months, nothing is solved!Why is it so hard to communicate with client and insurance company when you are such a big company???

I guess it all depends on how much free time you have. Since I was a first-time customer, I arrived 15 minutes prior to my appointment to check in and deal with paperwork. But, after waiting for 45 minutes I asked about my status. I was told I was up next but thought to double check on the amount of time Id then need to wait once I was with the tech/doc. I was informed that it would take about 2 MORE HOURS and that this was standard. Now, Im in my mid-40s and have been wearing glasses most of my life and I do not remember ever needing 3 hours for an eye appointment.For what its worth (and the only reason Im giving 2 stars and not 1) I thought that those in front office staff were polite and nice. They were sympathetic and said I should have been made aware of this time expectation when I scheduled my appoint but obviously that wasnt the case.Beware -- if you value your time AT ALL this is NOT the place to go.

Check in was easy. Waiting in the waiting room wasnt bad at all. Provider was very pleasant and so was the staff. I will definitely return.

Been using the Thomas Eye Group for about ten years and Doctor Glenda Brown for 5 years now for my eyecare provider. The staff and the Doctor are all very professional and friendly and will take the time to explain what their doing and answer all your questions on your eye health. I highly recommend the TEG and Dr. Brown.

This was my first visit to Thomas Eye Group in Suwanee. I was recommended by a friend and they did not disappoint! This was the most thorough and efficient eye exam I have ever received. This office runs like clockwork. I highly recommend Dr. Brown and her staff.

The doctor is good but they charged me fees that I didnt no anything about and sent it to Bill collectors, mind u my son was getting treatment at this location for years, and never had an extra bill.

This place is rip off . New patient charge for an eye exam is $290.00..Should be disclosed up front .with other tests the bill came to nearly $500.00..should have went to Walmart..highway robbery..stay away

Horrible experience on two separate occasions. The first being very long wait time for my 2 year old in an overcrowded waiting area - not even enough chairs for everyone to sit. Then after they dilated her eyes we had to wait again but was told to go wait in the car if I wanted and come back on 20 mins. I went to the car and was only out there like 10 mins when I get a phone call from the front desk saying they couldn’t find me.. I told them I was waiting in the car as instructed and would be right in. She then said well we sent someone out to look for you but didn’t see you. How would they even know what to look for?? No one asked me where I parked or what my car looked like. I said well I’m still sitting here IN my car IN the parking lot so idk what to tell you. But we are coming in now.. so we get inside and the lady tries to take us back. Right as she’s about to take us into the exam room, the door shuts. She looks confused and has us wait in the hall while she figures out what’s going on. Some other lady comes up and says since we couldn’t find you we had to give your room to the next patient. You’ll have to go wait in the waiting area again. At this point I’m very annoyed because as would be expected my two year old isn’t the most patient person and we have already been here an hour and her eyes are now dilated which made her even more unhappy and now we have to go STAND in the waiting room. Anyway, after another 10 mins or so they finally got us back to the room and the exam itself went okay and only took about 5 mins. Dr. Salit was good with my very upset toddler and was pretty patient trying to get her to cooperate - Olaf did the trick. Also, the lady who dilated her eyes was very nice and helpful - and I did see where she wrote we were waiting in the car on our paperwork so she did her part as far as I’m concerned. The second, most recent event was that they just up and canceled my other daughter’s appointment. They did call and leave a voicemail (that I somehow missed) but I’m not sure why they wouldn’t use all points of contact. When I make an appointment I get an email and text and also a message in the portal. But when they cancel an appt they just give a single call and vm? Needless to say I only found out it was canceled after we showed up and tried to check in - which also takes forever bc there’s only one working computer 😒 I will be taking my kids to a different location because I’m over this place. Would not recommend unless you have all the time and patience to wait around for hours and maybe show up to your canceled Appt.

Very well managed and organized. The appointment did take longer than anticipated, but I completely understand it is because they are constantly cleaning surfaces and being as safe as possible during the pandemic. It was a thorough exam.

I have a very good experience each time I visit Thomas Eye Group. The Staff are always polite and concerned about your every need.. I bring my entire family there as they are trusted, experienced and attentive.. I would recommend anybody visit Thomas Eye Group.. “They are Awesome “🙏🏼💯👓

The Thomas Eye Group in Suwanee was great about disinfecting chairs/touch screens, social distancing and mask-wearing for the COVID-19 virus. The Optometrist and staff were all polite, very extensive with gathering information for my appointment, and took the time to explain all results prior to my leaving. I was also extremely pleased that I could purchase my prescription lenses there and not having to go elsewhere. They have a wide variety of frames for you to choose from. So happy with my new MCM Sunglasses!! AWESOME!!

Highly recommend this practice. Dr Carlisle and his staff are knowledgeable, efficient, and personable.

Every precaution is taken to ensure a safe environment. The staff is friendly and efficient... reception, examiners, billing, contact lenses and the Doctors. I love Dr Glenda Brown...so knowledgeable and pleasant. The optical department is the best Ive ever been to and Millie in contact lenses helped me understand my insurance.

It was a little too crowded for my comfort level with Covid and all thats why I gave a 4. I stayed in the car while waiting for my appointment and while my eyes were dilated. Dr. Brown is the best!! Thanks for all that you do and please stay safe

My wife and I have been patients of Dr. Brown for 20+ years. She is excellent --- and has received many awards for her work.We have always found her to be caring, thorough, and willing to answer our questions. We couldnt be happier with her --- or with the staff at the Suwanee office.

After waiting a month for an appointment, the doctors office called two days before my appointment to cancel because the doctor had something come up. Next appointment time: another month out. What a waste of time.

Well 1st off, it is bothersome to have to do this.but i guess every little company in the world is reduced to internet review...I did have a very pleasant visit. I probably spent 30 mins jawing with Brittany. And then saw the final visitor, the female Eye Doctor. So with all of it in view, Id say it was a great experience. The Doc was very very dry. But so what. She took some time to go over various details and I learned a lot from that time. I would say short, but it was probably 20mins. I left with a feeling of a learning experience. doesnt happen that often, so Im well pleased with this place. lol it seems my binge watching Monty Python affected even my typing. The Eye MD was great. The time with the person who did all the preliminary tests was a hit. Thank You, can I visit again?

This place was a complete joke. When making the appointment, we were never told only one parent would be allowed in the room with our child. We get there and they only would let one of us back. This was one of the only pediatric eye drs in the area to see a child under 5. They were recommended by our pediatrician. The “pediatric doctor” had ZERO patients for my toddler. She told him he was out of control, and even yelled at my child. She threatened me to walk out of the exam room if I did not have my child stop crying. She was rude and had absolutely NO COMPASSION. My child was terrified, and unsure of what was going on. If you are going to have a Peds dr, they need to have better training. I will NEVER send, recommend, or advise ANYONE to come here. SHAME ON YOU for how your dr spoke to a toddler.

I took my elderly mother to the Suwanee location. Theres always that one employee who strive their best to give a bad reputation to the place they work. Well we got introduced to the Nurse or Tech or whatever her title (Cathy). Karen is a better fitting name for her. she needs to be send for customer service classes. Especially on these areasActive listening.Clear communication.Positive language.Persuasion.Empathy.She lacks on all of the above. Nothing bad to say about the rest of the staff! Doctor Carlisle is good. Felt like we paid Thomas eye group to spend some time in their office so we can be insulted by Karen of Thomas eye group! Yall want to take a good look at her, since you are in the vision business.

Have a very good experience each time I visit Thomas Eye Group. The Staff are always polite and concerned about your every need BUT THE WAITING TIME specially for my special need son ( Usually 2 hours )..... Even when I tried to schedule a follow up on the phone.. so far Im on hold for 20 minutes on the phone !!!!!! INSANE

New to the practice. They took me immediately and the staff were absolutely lovely and very helpful. I feel I received great care from Dr. Brown and good explanations about the health of my eyes.

Often I find myself in situations with businesses etc. where they dont do what they are supposed to and finding an organization that does what they are supposed to do is a joy. Everything with my visit to Thomas went smoothly and according to what I expected. Thanks to the staff...

Very organized, clean and friendly establishment. They are efficient and move people through the facility in and out quickly. The doctors work well with children and do their job in a way that the kids dont know what is being tested. They use technology to streamline the experience and I would recommend this establishment to anyone. My daughter enjoyed her visit and her anxiety was greatly reduced quickly after we arrived.

Overall my experience at Thomas Eye Group was very positive. They take every precaution in keeping a safe environment by asking patients to remain in their vehicle after checkin until called, constantly wiping down all surfaces, segregating frames cleaned/touched and requiring face coverings from all employees and patients. All the employees at Thomas Eye Care was very professional, through and have great bedside manner. Phone reception is weak but they offer free WiFi for patients. Something to note is the time required for the visit. There are multiple stations for various parts of the exams. Each time there is a wait. I was there to get an eye exam and contact lens. From the time I arrived to check in to the time I left, I was at the office for 2hr and 45min.

My visit showed the results of hard work of every person who worked there trying to meet all the guidelines to keep the patients healthY and still do their objective of competent and comfortable eye care. They had more personnel and probably had to see fewer patients to maintain social distancing. I know that means they were working harder and making less money, but they did it with a nice attitude. The efficiency was fun to watch. It worked like a well oiled machine. Keep it up guys.!

Wait time too long 30 mins after your scheduled time. No one gives any update on where you are. Dont use their service any more

My wife and I are brand new patients. We loved Dr. Brown and MOST of the office staff is SUPER friendly. However - BEWARE. One female employee who does a couple tests - short, older, blonde-haired woman - who is a former school teacher - will treat you like you are in 1st grade. She has HORRIBLE customer service and should be fired. She barked at both my wife and I about our masks not being on the bridge of your nose - while we were ALONE and no one around us. Yes - no problem wit the reminder - but be POLITE about it - not like Im a child. Other than this RUDE person - our experience was great. Not sure I want to come back in a year if shet still there.

Caring and professional is how I would describe my visit. They took covid-19 protocols seriously while still giving top notch service. Optical store was informative without being too pushy. Great 1st impression for my time there.

I had a very good experience here. This is a pleasant and efficient office, well run and staffed by obviously knowledgeable and well-qualified people. Every person in the office was friendly and helpful. I especially enjoyed working with the beautiful opthalmic assistant; she did the job of several technicians, so I wasnt shuttled around as I have been in other, jam-packed, offices.

I recently visited Thomas Eye Group and saw Dr. Carlisle. I had the worst experience ever! He did not bother to check the numbers for the glasses prescription and when the technician provided a false prescription, he did not even bother to address it. I am very disappointed. I used to come there before and had a good experience with Dr. Salit, but now I will never go there again. I asked for my payment, which they charged extra for, to be refunded, but they have been unhelpful. I would not recommend Thomas Eye Group to anyone. Stay away!

Dr. Brown is a great optometrist. I wanted to especially call out Mildred in the Contact Lens department. She is a stellar ambassador for the office. She is always kind and expresses concern for the patients needs. She is also extremely knowledgeable in her craft. If you are interested in contact lenses, make sure to visit this office for you exam and then visit Mildred for your fitting and ordering needs.

I received a same day appointment with Dr Glenda Brown. I am an allergy suffer and a family member recommended Thomas Eye Group. The staff is compassionate but professional. If you are concerned about Covid-19 compliance I highly recommend this location. The office is extremely clean. Dr.Browns patient care skills are wonderful. She takes time to answer questions. If any one is looking for an opthomologist I highly recommend Dr. Brown.

Where do I begin? For starters, the woman with the attitude scheduling appointments, should be let go. Obviously, it’s not a job she enjoys. First impressions are everything. Secondly, I should not have to wait 45 minutes to be called back when I arrive ON TIME, and still hadn’t been called back. My time is as valuable as the optical professionals who work there. Communicating how much longer we were going to have to sit and wait would have been the right thing to do but, of course, that didn’t happen either.I’m SICK of the standard expectation being “that’s just how it is.” It’s extremely unprofessional, and I won’t stand for it ever again!!!! Try being more courteous and prompt, then maybe I will reconsider giving Thomas Eye Group our business.

Dr Brown & the entire staff are wonderful. Dr Brown will take the time to listen to you and answer your questions. She is professional yet very courteous & kind. Very honest & straightforward and stays on time with appointments.

The doctor and staff or extremely friendly and professional. I highly recommend them.

I visited Thomas Eye Group in Suwanee yesterday. I was extremely impressed with the precautions they followed in the clinic due to the current pandemic situation. The staff was also very friendly and helpful. I definitely would go back to this location for all my EyeCare related needs 👍

Great Doctors my entire family goes to Thomas Eye Group. They cater to my personal menagerie of difficult eye problems to the general care of the rest of my family.

The staff and the doctors are very friendly. The wait may be long from time to time, but it is totally worth it. They are patient and enthusiastic with my son during his eye exams and he loves it. Truly grateful for the referral to this facility.

Dr Carlisle is the best eye Dr my wife and I have ever had. He takes the time to explain and clarify all questions and concerns my wife and I have. In addition, his technician Nicole is the most patient friendly, competent technician we have ever had.

Great experience! Mildred was very patient with me😀

I actually had to go to the Dacula location. I dont see them on Google right now because they are a new location. The doctor that saw me today was by far the best eye doctor Ive ever been to in my life. Very very sweet very very attentive. I highly highly recommend the location.

Love this practice...They are professional, personable,super helpful and accommodating...Have been going to the Suwanee and Lilburn locations for the last 6 years 😊....Met Dr Warren for first time on my visit a couple of weeks ago and she was sooo thorough, caring, and informative!!!!

Staff nice. Doctor had nice bedside manner and examination thorough.

I would highly recommend Thomas Eye Group. They are very professional and friendly. I felt like I received quality care and addressed the medical concern I had.

Very pleasant; explained everything thoroughly. Highly recommend Dr Warren and look forward to returning!

I recently visited the Thomas Eye Group and found their office well managed and welcoming, the staff were very friendly and efficient, and Dr. Carlisle was the most pleasant ophthalmologist of all I have visited. Thank you for your wonderful care.

Everyone was nice & very helpful the wait wasnt long at all.

Excellent quality of care and really like Dr. Brown. Would be 5 stars, however the wait time was longer than expected.

Friendly and professional staff. Felt comfortable being there with their hygiene protocol. Appointment was on-time and I felt that all my questions were answered in detail.

Every member of the Thomas Eye Group team was polite, professional, and knowledgeable. Especially in these Covid19 times, the office had a clear process and it was evident that each team member was well trained on their safety process. Dr. Carlisle answered my questions clearly and did a thorough examination of my eyes. Very happy to be a patient.

Always a positive experience at Thomas Eye Group in Suwanee. Dr. Carlisle takes the time to listen to my concerns, answer my questions and explain the options relating to my eye health. His assistants and office staff are knowledgeable and provide a patient-friendly atmosphere.

Doctors and staff were nice. Pleasant office staff as well from the time I walked in. Highly recommend

Great location and staff. Poor service. We had an 8.00 am appointment. My work is 10 min away. By 9.00 am, only eyes dilated. Still waiting for exam. Scheduled to be at work at 9.30 am but I think an eye exam here is a 2 hour deal. Not worth the stress and wait..

Too many people were scheduled at one time and very few people to direct them, in fact there was one girl taking care of in coming patients. During this peak time of pandemic, either they should not schedule many patients at one time or hire more people for managing them.

Daniel is wonderful !! I needed a pair of prescription sunglasses but wanted a sporty Oakley instead of a fancy womens frame. I didnt find exactly what I wanted in the office so Daniel researched some frames online. He found a perfect frame for me. I love my new shades!! Daniel is extremely professional and just has the nicest personality. I will definitely be back when I need to order another pair of glasses.

Everything was completely on time and each step was handled very professionally. Given Covid 19 circumstances, I felt safe every step of the way with all precautions being taken.

Do not go here to get any eye surgery or Cosmetic surgery . You can find a real doctor that does cosmetic surgery and charges a lot less and listens to you at your appt.

Dr Brown is THE Best. Also viral panic was pretty under control. And they are efficient!

I had an excellent experience at my appointment this week at Thomas Eye Group. All employees were very pleasant and thorough in their work. I was very pleased with my visit.

Dr. Warren was very professional and thorough. My case requires more specialist, she directed me in the right direction.

I missed this office a few times trying to find it, but it was a great visit once I got in. The check in computers were high tech and the office staff was pleasant. Dr. Glenda Brown was incredible! Sweet personality and obviously very experienced. Im planning to bring my kids this summer. They have a whole area of the office dedicated to kids. Im very happy that I came here for my eye exam.

My husband and I both had issues with our visibility after the recommended changes to our perscription. We had to wait an entire year to get new lenses and contacts. Not happy...not happy.

Dr. Warren was very thorough. I was very pleased.

The experience with the doctors Ive seen was great but the customer service is lacking. I was told 2 days before I needed an appointment that I needed a referral at every visit. I had less than 2 days to get one, when I made an appointment a month in advance. No exceptions were made. Ill find another provider for my eye care needs.

This is a fantastic practice! The facilities and instruments are state of the art. The doctors and assistants are all kind and professional. The wait times are perfectly reasonable for the quality of care you will receive here. There are reasons this office stays busy! They also have a great selection of eyewear for those of us that need glasses. I look forward to future visits!

Dr. Glenda Brown was great. Very professional.

Every staff member was so kind and helpful. So glad a chose Thomas Eye Group for my vision needs!

Very disappointing. After being referred by our primary care physician, I called Thomas Eye Group the first week of January to set an appointment for a family member with an eye issue. The earliest appointment they could offer was February 10 so I reluctantly accepted. Received a call today, 2/4, from Thomas Eye Group informing me that they cannot honor the appointment and need to reschedule to 2/18. Apparently, this is the WalMart of eye care- a conglomerate of practices lacking the will to adequately serve the poor souls forced into its machinery.

Always excellent service, efficient wait times as your flow through the different staff members for intake, prep exams then onto Dr. Tried the new super quick imaging test( instead of the usual dilation process), even though it is non covered insurance item.. the $40 is well worth the lack of wait time for eye dilation and the resulting difficulty driving/bright sunlight afterwards, til your eyes return to normal !

Although the initial wait was longer than I expected (25 minutes), everyone was very nice and professional.

Very professional and friendly. Dr. Glenda Brown is excellent and explains all aspects of the exam very well.

Older practice and it shows. Dark, old and dated inside. Selection of glasses is not great at all. People working are friendly. Mary the optician pulled up my insurance and said it was too soon for my benefits. It wasn’t. Which I verified with VSP. But when you call back. You can’t talk to anyone. All you get is a call center and then they transfer you a vmail. Who has time to play vmail tag? Not me, back to looking for a quality optical!

I called Thomas Eye Group after my son accidentally injured his eye. Even though he was a new patient, they worked me in the same day and were genuinely concerned for my son and making sure he was seen promptly. We saw Dr. Brown who was wonderful with my 3 yo son!!! She spent tons of time with us assessing his eye injury and helping calm him down. I would highly recommend her!

Absurdly incompetent customer service.

Horrible service do not go here the they are a bunch of scammers.I had a 4 year old, I shared all the details of my Insurance and Vision plan and called them twice to confirm that there would not be any charges as my vision plan covers the annual check up with no cost to me.They told us that everything is covered and nothing would be changed. However after the appointment I receive a bill stating that I owe ~$300. When I called them back, they say Thomas Eye group do not use the vision plan for kids. When I asked about why I was misinformed, no answers provided. If they had clearly told this, we would have gone to a different provider. Horrible, Horrible service.. choose a different provider for your needs.

Check in is easy; and I was called back within a few minutes of my appointment time. The techs/nurses I met with first explained everything and did a thorough job; Dr. Glenda Brown was marvelous. Really worked with me to adjust my contacts so that I could see better up close, but maintain my distance vision.

Great Team and very nice place. The way they handled everything related to me was Very Professional. From the Time I walked in to the time I left....I had 8 people work with me and my eyes....TEAM. Dr. Glenda Brown has a Great Team!

Exam was completed in a clean and professional manner .

The staff was very pleasant but the wait time was about 45 minutes but kept us busy going from room to room to do all the checks. Overall please with care ❤

Dont go Thomas eye group! Especially this location. Theres always hidden charges and they cant even give correct prescription for your eye. I finally gave up with them and looking for better place.

Dr. Warren and her assistant were very nice and I appreciate her patience, thoroughness, kindness, and attention to detail.

If I was not forced to go to this company for my cataract surgery, I would never enter this place again. I have been unable to make the appointment for surgery because apparently the only person, Rosie Sanchez, able to do this does not know how or cant be bothered to return voice messages. When you call the general number and speak with someone, they just transfer for me back to Rosies voice mail even though I spent several minutes explaining that I have left several messages and no one returns the call. Really? Uggggh!!!

I have been going there every year for my routine eye examination since 6 years. I was there waiting for my turn in suwanee office for an hour and they had no clue why they were running late and have no idea how much longer they want me to wait. why then schedule appointments. worst experience ever. wouldn’t want to go back at all .

Great office and staff!

I did eyes exam on May and today I came to looking for eye glasses, they said my prescription is expired. The prescription is expired at least one year but my prescription is just 5 months. They want me do eyes exam again. They said eyes exam is different eyes exam for glasses which is the first time I heard. They are swindler!

Never had an issue. My son has the same condition as my daughter and they followed his treatment almost to a T. And my son was followed by an ophthalmologist is NH. I love the fact that they have a kids waiting room however it is ironic, it is a little cinema of sorts. I gave them 4 stars because their frames are pricey if paying out of pocket.

Great service and friendly people I recommend them to all my friends

Our children and family were treated very poorly by some of the doctors and staff.

Found this office through my insurance and was really impressed by the professionalism of the technician and the doctor. The lady in contacts was also nice and professional.

Front desk did not verify with my insurance company, end up need to pay the full bill for annual check up that was just cost $10, now we paid for $345 and just 2 weeks away from annual allowance.

You will wait. Usually, you will wait for at least an hour in the front waiting room, then after seeing a tech, you will get to wait in the back waiting room for 30-60 minutes, regardless of whether you have a dilation done.We went here most recently because my sons eyes were hurting. Two years ago when this happened, we were told to limit his screen time but his eyes were fine. This time his eyesight has deteriorated, but as most of his screen time was at school there was nothing they could do. I asked for a note and was told the doctor didnt want to get involved. So to recap when I can control his screen time, I should, when I would need a doctors help with school, thats too bad. If you want a doctor who is going to care and put your childs well being first go somewhere else.

Currently still on hold waiting for someone to pick up, I ended up just driving over here bc in so tired of not talking to a person. The wait times on the phone and in person are OUTRAGEOUS and when you walk in no one behind the desk or elsewhere will acknowledge your presence. I have been in here multiple times asking them to fax my files to another practice and still nothing, weeks later. Even though I have spoken with the office manager after my last frustrating experience and she reassured me I had been heard and changes would be made, same situation today. Guess Im staying here until I get my childs records in hand since they are unable to fax it.Update- for what its worth the woman that helped me today was very kind and was able to get my records and fax them while I was here. It is just a shame it takes me coming in here multiple times for it to get done.