Best car buying experience ever! I drove from Charleston because I was not happy with the service I was receiving from the local big name dealers. Garry Commander and Carol Gibson were very professional and provided me with all the information I needed when asked. Dont be fooled by the fact this dealership is not brand new with a $5000 espresso machine. In the long run customer service is all that matters.

Impressed, I was traveling from Columbia home to Myrtle Beach from the doctor when I experienced auto trouble found myself on the side of the road, eventually towed to McLaughlin Ford service department. From the moment I called on the side of the road to the moment I arrived at the dealership, I experienced professionalism and courtesy, when they were unable to assist me that afternoon, I was provided a loaner car so I could go home to Myrtle Beach to rest in my own bed the next day they fix the car I returned their loaner paid a fair price and drove back home. It is very rare in today’s society that you find this sort of service especially during Covid my hat is off to the service manager and all those who assisted me. I also had an opportunity to meet the owner BILL McLaughlin while waiting in the service lane talking with the service technician and service manager great people I would encourage anyone to do business with McLaughlin Ford, Sumter, SC.

IMO a horrible Ford Dealership.A negative review would be more helpful.For the record, when I scheduled this service appointment, I told your staff there were three concerns:1. The brakes vibrated when hot.2. The was a clunking sound in the front end, primarily when braking.3. Vibration in the front end, possibly having something to do with the alignment or suspension. Which was very noticeable when driving at a higher rate of speed.Your service department not only did not correctly complete the bleeding of brake lines. Additionally, they completely missed the drivers side lower ball joint that was ready to fall out and also missed the worn bushings on the passenger side, which caused the clunking sound.One of you employee backed this van out of the service shop, and it did not have functioning brakes.One of your employees conducted a road check of the van, and it did not have functioning brakes.One of your employees parked this van in your parking lot, told the service tech that the repairs were completed and ready to be picked up, and it did not have functioning brakes.You returned the van to me as repaired, and it was not safe to drive!I find it astonishing that a Ford Certified Dealership would miss such prominent suspension component problems and the other items. The substandard quality and failure to complete the work are serious liability issues.Additionally, they have not returned my phone calls or responded to my email messages. If you need service, you should probably find an alternative!

My F150 was brought in for an intake manifold replacement, it was replaced in a timely manner, did an awesome job! Thank you Randy for repairing my vehicle !

They did not mark up my Bronco at all!The offered me add-ons but did not push anything.I did opt for the ceramic coating.Great experience!

Everyone was so genuinely sweet, concerned, eager to help and made me feel important and cared for. I love this place. If I need to buy another car, I will return. If I know anyone in need d a car, I’ll send them their way! Shout out to Carol & Mr. Clay! Such friendly people!

Had my car in for service and repairs. The service rep was very professional and courteous. She listened to my concerns and clearly relayed them to the repairmen. I was happy with the work done and the timeliness of the service. 5 stars, well earned!

Excellent service as always. My service tech (Dana?) was professional and courteous. Ill be back next week with my wife’s Edge.

They had a hard to find part for my truck at a much lower than expected price! Service was fast friendly and knowledgeable.

I stopped in before my trip back to Texas with concerns about my windshield wipers not working properly. Although they were very busy. They took the time to help me out and ready for the road. Now, I can make my trip with a sense of security that I wont be stuck in a bad position if I come across any heavy rainstorms. I really appreciate them helping me out and the kindness they showed me.

When in and was help right away and got my Maverick order! Very good service. Would go back again.

Saw a 2018 Lariat advertised on their website. Drove 50 miles to look at it to find that it had dealer tags on it and was being driven by a McLaughlin employee. That was encouraging... must be a good truck if the salesman wants to drive it! Then the salesman opened the door... and the wave of nicotine and stale smoke poured out of the truck all over me! Disgusting! I cant believe the owner allows employees to smoke in vehicles they offer for sale! You can bet I wont try this place again!

This was the first time I had a bad experience at McLaughlin Ford in Sumter SC in over 20 years. It took over 2 weeks to have an oxygen sensor replaced in my Ford Expedition due to lack of help in the service department. I understand not having enough help because that has become the new norm in the US thanks to President Biden. But, I think the service department should have at least called to keep me up to date on how much longer before my truck would be repaired. I felt the sales department could have assisted with making the calls and worked together as a team to satify the customers that have been loyal customers for years. I was just disappointed with the experience this time.

Loved doing business with this place! From the time I called about my new F250 to the test drive with Clayton and signing papers with Mrs. Carol it was a great experience. Every associate was friendly and helpful. My wife who is not a fan of dealerships felt comfortable and welcomed at Mclaughin Ford. We highly recommend them.

Worst Ford Service Department I’ve dealt with in my life... makes me embarrassed to be a Ford owner. Promised numerous times to call back about getting my airbag recall fixed (this has been ongoing for 6 months now, with at least 4 calls), offered a mobile tech to come do it, and now they’re saying I have to come to the dealership to have it fixed... I wouldn’t trust anyone to touch my car behind the scenes after the customer service this place supposedly has...The only thing this dealership has going for itself is the Parts department.

Thank you very much for a wonderful experience from Dave to Adel to Carol. What a great team. I am reluctant to make one person more special than the others but Adel was the sweetest, most caring, detailed and professional sales person I have met in many years. Great job Adel. Dave was the instigator of my purchase and I thank him for a extremely pleasant weekend experience. While Carol is last, she certainly is not least. She not only made the dreaded paper work painless, she assisted my after the sale in answering questions and mailing some things back to me that I left there. Thank you everyone. Oh by the way I LOVE THIS TRUCK.

Dana went above and beyond my expectations. I’m from another state and was concerned how I would be taken advantage of. To my delight, they discovered that it was a minor issue and took care of it promptly. Thank you for your honesty and expertise

They’re very friendly and have great customer service. We went to get our car serviced and they finished it at reasonable time. If you have a Ford and need it serviced, I recommend checking Mclaughlin Ford.

Great local dealer. Straight up.

Awesome experience buyingMy wifes Explorer. Awesome job and thanks to Mr Clay and Mrs Carol will definitely continue to do business with Mclaughlin Ford.

Your service and parts department are GREAT! The backup camera I needed was ordered and received the following day. Nikia and Tammi customer service are the best when it comes to helping customers. They are always very professional and willing to provide the best service for their customers. Thanks for everything. I really appreciate you both!!!!

Excellent. Bruce is awesome as always

The sales manager does not have the customer first mentality. Was given no inspection paperwork once the vehicle was purchased, no owners manual in which I now have to buy myself BUT was told they would get me one, my driver door window or door seal still is not sealing correctly allowing for a wisping sound when on the highway. There are a few more issues as well but corporate ford has been made aware. Not to mention a small repair job on the wheel well looks like a day 1 apprentice did the paint job. Leaving bubbles, masking marks and black particles that arent able to be pictured imbedded on the new paint .UPDATE on my 2nd time having my truck looked at for the same 2 issues. All the service manage could tell me was well I cant hear any sound coming from your door or window its probably just the mirror and outside wind. I couldnt hear a difference in your speaker so theres nothing we can do I PAID $1900 for a premium vehicle care plan and you cant replace a door/window seal and a speaker! I then asked where is my paperwork on the work you did .......the response I get from the service manager well I do not have any paperwork they didnt give it to me, but when they do ill mail it to you really? Your going to mail service paperwork to me, how do I know you even took time to check any of my issues I explaimed. NEVER have I been told this by any service department anywhere. There is something very shady going on at this dealership. I am not asking for an engine replacement, transmission etc. There are 2 very small issues that you dont want to take the time to listen to the customer and hear them out when they say there is a problem and replace two items. I am extremely disappointed in this dealership and will let all military members here at Shaw how this dealership really works. Mr. Mclaughlin, I hope you read this review because this deserves your attention.

At first I was very excited and happy to hear that McLaughlin Ford was going to be getting Ford Transit van in stock, and was promised that there would be no problems getting that van. My salesperson. Was Jason, and he told me on several occasions that they were waiting for it to be delivered any day, and that I could come look at it, and all I would have to do is sign some papers, and I would be riding. He had all my information to secure financing and get acted as if it would be no probkems when the van arrived.I called him on the day the van was supposed to be there, and he told me that it had been delivered to them with a cracked windshield.he told me that it would not be there now until Monday because they had to get the windshield replaced this got held up another time by saying that the wrong windshield was ordered. My frustration was growing but Jason still sounded upbeat about making it happen so I patiently awaited the van. The day the van was supposed to be there I went into McLaughlin Ford and spoke with Jason.he informed me that the van was still not there and at that point let me know that he was having trouble getting me financed. I was taken aback by this information and quite honestly extremely let down. I asked him what if anything could be done because now I really was in a bind for the van seeing as how my own vehicle was not functioning.he told me that if I had $2,000 down that he could get me in a vehicle but it would not be the van he had promised.I told him again that I would not have that kind of money to put down and he asked me what I could put down.I told him $1,000 would be the maximum amount he went left his office for a few minutes and came back and told me that was $1,000 down he had a Honda Fit for me. This is a stark contrast to the van that I needed.I had no choice because at this point I had no transportation so I let that happen and wound up with the Honda Fit which I am highly dissatisfied with.I believe I was misled from the beginning giving false hope and then had the rug pulled from under my feet when I arrive to the dealership. Seemed it was a classic example of bait and switch now Ive got a very small car which doesnt fit my needs, a subprime finance agreement with outrageous interest rates and very very upset. upon the filament of the terms of this finance agreement I will have paid three times with the blue book value of the car is worth.I could have picked another dealership to work with but I was invested in Jason, and I was expecting him to keep his word.other than that everybody else at the dealership seem to be real nice and the selection of vehicles look to be very good unfortunately I was not able to take advantage of that selection.please use caution when dealing with them because what they say is not exactly what they mean.

Found a Transit Van on the website and traveled from Columbia to see it. Everyone involved was so nice and helpful! We bought the van and brought it home! I can say that its the best buying experience Ive ever had. Kudos to you all.

Tammi along with all the service techs at McLaughlin went above and beyond to service my 2014 F350. Even went as far to find an extended warranty on the part I needed replaced. Prompt and professional service, keeping me informed the entire brief time. I highly recommend!!!

When I arrived at the dealership, I honestly was not expecting to leave it with a brand new vehicle. The salesman was very helpful and the financing was so much easier than I anticipated. I must say this was one of the best car buying experiences I have ever had... That speaks volumes since this is my 20th vehicle. I would definitely recommend McLaughlin Ford to anyone and Carol with the finance team has been a tremendous help to me

Great sales experience. From the first to last it was the best!Highly recommend!

It was an absolute pleasure doing business with McLaughlin Ford. Ms Adel was so helpful and made the transaction pleasurable. I would recommend them to anyone. I plan to buy my next vehicles from them.

Service Dept Always takes care of my needs and accomidates.

I Didnt Go My Mom Had Work Done To Her Car.

I have took my truck to the twice and Angela Eaves and I guy name Dale was extremely nice, helpful, polite explain everything to me..I want to say thank you and my truck is doing much better😂🤣♥️♥️♥️♥️♥️♥️♥️♥️

I went in for my normal oil change and the workers in the shop and the girl behind the first counter along with mr. Keller all inspectedd my vehicle noticing some damage from when someone ran into the back of me months earlier and it was not fixed correctly they did not have to go beyond their means to help me see give me advice on what to do but they did

I really was satisfied with this visit more so than the last visit. Good service and no issues.

Nikki in the Service dept is such a great asset to your team! My car was in the shop for a little over a week and she was communicating with me every step of the way and her bubbly personality instantly put me at ease. Thanks Nikki and the rest of the McLaughlin crew for doing a great job!

Everyone was very nice,Mr.Cammander was professional,he answered all our questions,and we are loving our truck

I was very satisfied with my visit to McLaughlin. I did have a mechanic look at a tailgate stair closure problem that I am not sure about the “repair”. I know others with the problem I had and I suspect the problem will occur again. There is a spring that got out of position in the stair handle assist and it kept the stair from closing completely into the tailgate.I think this is something that Ford Engineering needs to investigate and develop a solid solution. I looked on the Internet and could not find any reference to the problem. My cousin and I have the same truck with the tailgate stair and we both had the same problem. The mechanic at McLaughlin Ford managed to get mine working. Since this is a sealed part the problem could occur again.

McLaughlin Ford provides excellent service every time I stop by. The service manager Dave is great! This is one of the best Ford dealers in SC.

My car shopping experience at this dealership was phenomenal. My salesmen, Mr. Harold Brogdon was able to get us in and out quick after the selection of our vehicle. Although, we already had pre-approved financing going in, the process was was smooth and expeditious. We love our new truck and would definitely recommend this dealership.

Very quick and was satisfied with my experience! Even was told that I had recalls and they were taking care of and car felt like a brand new car once I got it back....

Great service! I will say it took a little longer than expected but it was right before a holiday and they were pretty busy. The service writer was absolutely wonderful. My car always runs so much better everytime I leave.

The folks at McLaughlin were very friendly and helpful. There was no pressure. We discussed a deal and made one that we were happy with. I traded a Wrangler for a Wrangler, and McLaughlin was willing to swap my wheels to the new Jeep. I really appreciated their cooperation. Before I left, the salesman who took care of me took me around to a nearby gas station and filled up my new Jeep. Thanks, Daniel and all the folks at McLaughlin Ford. It couldnt have been a better car buying experience.

We had a great experience purchasing our last vehicle from McLaughlin Ford. They worked with us on trading in multiple vehicles, including a motorcycle. Daniel was friendly, helpful and very professional. We would recommend doing business with him if you are looking for a new vehicle.

Service is, ONCE AGAIN, excellent!

Even though my husband and I didnt buy a car from them, Mr. Harold was a great salesman. He didnt swarm our car when we pulled up, harass us, talk us into something we didnt want or like. He was awesome. He was straightforward with everything. We did find a better deal and went with a newer vehicle somewhere else. If Im ever shopping for another car in the near future, I know where to go and who to talk with, MR. HAROLD!

This is probably the WORST experience buying a vehicle Ive ever had. During a week of communication between myself and MULTIPLE people at this dealership, I drove an hour and a half to buy a truck that we had a purchase order for. There was an agreement in price, and PRINCIPLE. Upon arriving at the dealership, we waited patiently to discover that the vehicle was sold the day before. We were not notified about the sale before our trip, and the fact that NO ONE knew that the vehicle was sold is utter GARBAGE. I guess that this is the way they do business at this Mickey Mouse joint. Good luck.

Extremely courteous staff in the service department. My first time using them. Definitely not the last.

All interactions by email and phone were honest and professional. Selection of vehicle and closure of sale were perhaps the most pleasant and easy of auto transactions I have experienced.

Excellent Service! Out of towners, broke down on 95. Called the dealership, Angela Eaves had Mechanic Brent Lyons waiting for us. 44 minutes we were back on the road! Thank you so much!! Top notch!!

Great customer service

Love my experience with Ron there. He surely welcome me with open arms and I am looking forward to going back. To see what I can get from him next time. If it is in the Lords will.

My car has been in the shop since Monday,from a recall that was NOT fixed when I put it in back in 2019, now the problem is way worse!! I was told that I would get a loaner car, well Day 4 no loaner car, no nothing! I call at least 3 times a day to ask.. not once was I gave an update on my car, or loaner. VERY RUDE lady in service NIKKI, Answered today. I called back and left a voicemail for the owner, Mr. McLaughlin today. This place here is a JOKE! RUDE, Non concerned employees, who lack communication and mechanic skills. I shouldve towed my car to Summerville Ford, where I know they have a great staff!! Runnn!! DO NOT BUYBANYTHINGBFROM THIS FORD LOT.. NOR USE THE SERVICE DEPT..better off going to a different mechanic shop..

My parents were great friends with Fred and Mary McLaughlin and Fred always gave my Dad a great deal!! Wonderful team there, so I am going to see if I can find what I want there in my price range!! Looking for used sports car in excellent condition!! So, here we go again!!!

We had the best sales team!!No pressure, easy to work with, very informative. Daniel is the best!! The friendliest sales team in South Carolina!!!Love my Ford EcoSport.Peggy and Cowboy

This is my 4th vehicle from this dealership and they are always easy to work with. They work hard to bring you the best offer on the table and deliver fast results. I would recommend this dealership.

I was a drop-in for an oil change, and air filter under my service plan. They had me in and out in less than 1.5 hours

Garry and the management team were great. Got me in a new F-150 for a fair price. I would definitely recommend Garry as your salesperson and McLaughlin Ford for all your vehicle needs.

I love the vehicle I bought though it does have some problems but the salesmen are very good a negotiating with you, so at the end you both walk away satisfied. Make sure you always look up the common problems of a vehicle Im currently dealing with one right now.

Those people in the service dept are always friendly and fast. They really get the job done.

We drove from Kingstree to Sumter to look at a vehicle, only to find out that it had been sold. Then the person who invited us to come look at it was not even there!🤨 Possibly a Tactic used to get us there & make a pitch to buy something more expensive. Uh, No! We were completely turned off. We went somewhere else to make a purchase. So glad we did!!!

The cars and sales associates, Eddie and mike

My parents and I bought my son an F150 from McLaughlin in November. Less than three months later it seems to have transmission or sensor issues. We took it in on a Monday after we called and our salesman told us to and were told we had to wait days for an appointment. We brought it that Friday at 7:30am. Once it was in we tried calling for 3 days before we even got an answer. They finally answered on Monday and said nothing was wrong, come get the truck. Between our 20 minute ride from home to McLaughlin they said it needed a part that was going to be $530. Plus they would need a $120 diagnostic fee. I called Bruce, our salesman, who confirmed that we were now going to need $660 to repair a truck that we were assured had passed a full diagnostic test prior to us buying it. Then we found that it could be repaired for $300 at another Ford dealership. So thats where well be going. Thats not how you keep a loyal customer. I myself was waiting until tax time to trade in my own 2004 F150 for a smaller Ranger. Now Im looking at GMC Canyons or Toyota Tacomas. Weve owned Fords most of my life but they just lost our business.

Ripoffs! Will quote and charge you the highest repair first and that doesnt fix the problem. Stay away from this place and consider more local mechanics who will take more time to listen to the vehicle owner instead of listen to the money.

They fit me in for an oil change without an appointment even though they are short handed. Ill continue using them.

Great service. They found us the vehicle with everything we wanted the day we arrived and had it in the following day. Our sales person Jason could not have been more helpful. We love our new Explorer and will definitely go back to McLaughlin for our next vehicle purchase.

Just bought a pickup truck from these folks and overall it was a very positive experience. Highly recommend!

I stopped by McLaughlin Ford to see top salesman Daniel. McLaughlin Ford has always pride itself in maintaining qualified professional salesman, and they have one in Daniel. I was able to see the car that I want to see. We also discussed some options on how to purchase the car that best fit my financial plan.

Wonderful service. Brought my explorer here for service. They did the 150+ point inspection and recorded everything for me. I truly appreciate that as not everyone will do that even if they do the full inspection. I appreciate having a local dealership that follows through on Fords maintenance plan.

My father took my Ranger into the service dept. to have the air conditioning converted from R12 to R134. They took his couple hundred dollars and did what they (service dept) called an AC conversion; the next day the AC did not work. He took it back to them they wanted to charge him another $120 but ended up agreeing on $60, which he should not have had to pay. Next day the AC did not work again. He then parked the truck very frustrated with it. I now have the truck back in my possession and trying to fix the AC and what I have found is that all they did was pull the R12 out install the R134A fittings and charge it with R134A. To someone who knows nothing about AC systems that sounds logical. I am licensed and work on AC systems for the Military so I know what is required to do the job properly. When doing a conversion like that the receiver/drier, condenser, orifice (filter), and compressor should be replaced. All the lines and evaporator need to be flushed. Now since having the truck back the compressor does not work. I pulled the filter and it is covered in metal from the compressor, which makes it obvious nothing was flushed. I know the condenser was not replaced nor the receiver drier. Now the truck has to have a new AC system thanks McLaughlin Ford! Your service Manager is a crook and your techs clearly have no idea what they are doing. I will never do anymore business with you nor any of my friends and family, I would hope anyone who reads this review will also heed this warning and also avoid your service dept. This review is not even worthy of one star.

Very impressed with this dealership. Recently purchased a new vehicle here and McLaughlin Ford made the entire experience very easy and manageable. This was my first new car purchase and the salesperson I worked with made me comfortable. I was initially going for a used vehicle purchase but found I was able to pick up a new one for the same price. Go see these folks. They will do you good!

It was great

As a first time car buyer, i had no idea where to begin car shopping. I started on KBB to see what my trade in offer might look like and from there McLaughlin reached out to me! My salesman, Chris, was super nice and answered all of my questions. I didn’t feel pressured into the purchase at all which is what i liked the most about my experience. They got me into a car that i love and will get me around for a long time.

Loved loved our experience at McLaughlin!!! Jason so helpful and answered all our questions and was able to help us every step of the way. Carol is fabulous in financing with amazing customer service!! This is our second vehicle from here and certainly won’t be our last! Thank you guys!!

Paid a lot of money to have them take care of all the DMV paperwork, they dropped the ball . Now I got a suspension letter from the DMV because the dealership didn’t send my proof of insurance.

Really could not say enough positives about McLaughlin Ford. Bill McLaughlin has always been absolutely wonderful to do business with any time and this time was no different. We were in to purchase a brand new Ford Edge. Danny Johnson was perfect and never felt pressured to make a purchase (which was a fear of my husband). We felt Danny did everything to find us what we wanted. Everyone we spoke with was awesome from Bill to Danny to Mr Hill, Terry Bass to Mr Elmore. It was an exciting experience. Could not say enough to encourage any and all to go there to complete their purchase. They will never regret it.

I have purchased 5 vehicles from McLaughlin Ford since 2008 and each time Adele Carter has been our salesperson. We have been very pleased with her personality and salesmanship, her knowledge of the vehicles and products is commendable. We have regularly taken our vehicles in for service and have been favorably impressed with your maintenance facilities. I recommend McLaughlin Ford to anyone looking to purchase a new or used vehicle.

I appreciate the no pressure buying experience

Great service! We got there at 7:30am and they were done with our car in 30 minutes. They are always so nice and make you feel like they will take good care of you. Tammy did great at answering our questions.

I heard the ad on the radio about McLaughlin Ford trading anything and I was trying to get rid of my boat so we went in to confirm that was true. I took my Boat and Jeep in had them appraised and told them what truck I was looking at and ran the numbers and everything went smooth and Gary and Bruce both deserve credit for making this trade and getting me in my beautiful new ford F150.

I always get great service at McLaughlin Ford. Bill McLaughlin and his Sales and Service team have always accommodated me with any situation on my 2015 Expedition. Butch, the service manager, always speaks to me and makes sure I am a Satisfied Customer. Great environment, with Great people. Highly recommend these guys!!

Harold was great in working out our deal. I dont plan to use the service department as I live in Conway so the poor reviews will not affect me. The total purchase experience went off without any problems. Would recommend this dealer.

A month after purchase I ran into some issues and had to have a radiator replacement from a 3rd party mechanic.. these guys ended up reading the reviews and made it right. Mr. Hill spoke with me and assisted with the cost. I appreciate any business that actually cares about their reputation and their customers satisfaction. They have definitely earned a return trip to their establishment when the time comes for another purchase.

I recently bought a Ford Edge from McLaughlin Ford. Their manager and staff there were very professional and took care of everything I wanted. I didnt feel pressured or rushed into anything. I would highly recommend if you are planning to purchase a vehicle to visit Sumters McLaughlin Ford.Thank you again for a great experience.Valerie Wilkes

I visit this dealership on business quite often and the staff in the service department and body shop are always very helpful, friendly and willing to assist.

The staff here went above and beyond to not only repair my 23-year old Explorer, but also worked a little overtime to ensure I got it back on the same day, even after hours. Special thanks to Mr. McLaughlin for making my first experience here a great one.

I love their service department. So honest and nice!

I loved my new Expedition. It is an amazing ride. Thank you all!

Great service and very fast. Would like to be able to schedule a time, but Ive always been talen care of reasonably fast. Very happy

Great experience. Buying a car is great fun and McLaughlin makes it easy and fun. Lots of great help with lessons on all the bells and whistles to the new model cars. Thanks so much!

The staffs were very courteous and friendly. Great service center and will recommend to people.

My vehicles are always well taken care of at McLaughlin Ford. The service is great, and employees are professional and courteous

Bruce was great . Friendly . Stayed after closing to finish up my deal . Couldn’t ask for better !

While we have always owned Fords and will continue to own Fords, we have never had such a horrendous experience trying to purchase a from this dealership, no answers no returned calls nothing. We will be taking our money elsewhere... I would much rather drive 100 miles away than to do business with this small poorly run dealership

Salesmen and the person that is in charge of financing were both very helpful and helped me get the vehicle that I wanted. Very pleased with the entire experience.

She was a wonderful sale lady, helped me get what I wanted. She was very polite, loyal, and honest. She was able to get me back on track in a new car. I will always do busy with Ford. She deserves recognition for being a 5 star sales lady.

Gary Commander was an excellent salesperson. Everyone worked really hard to get me this new vehicle in spite of being upside down on my trade in.I would recommend McLaughlin Ford to others & especially send them to Gary.Thanks,Lee & Rose Holland

No pressure sales, great warranty on the vehicles, staff listens and answered our questions and addressed our concerns. Will buy from them again

I LOVE my Ford 150 (2017), we bought it brand new in August 2017 after going to many many dealerships. My salesman is not just a salesman but a new friend and Family member and that’s exactly how you are treated coming in. Our Truck gets serviced ever 3 to 4,000 miles not the manufacture recommendation just old school by us. Yes I am looking for another ford for my daughter and we have been in several times looking, and we have narrowed down to two different vehicles it’s her second year in college so it will be a Christmas gifts wrapped into making the Deans List and her HS graduation gift. The service department is awesome and yes we make appointments out of respect for the Service writers time and the mechanics time to bring our truck in to be serviced. We also unfortunately have had the pleasure of meeting the body shop man in charge because we hit a deer this past weekend so we will see how they do with our vehicle getting our truck repaired but I wouldn’t use any other dealership other than McLaughlin Ford.

SEPTEMBER 23, 2015 I PURCHASED MY 2012 KIA SOUL. I MUST SAY EVERYONE THERE IS SO NICE WITH SMILING FACES TO GREET ME. I HAD THE OPPORTUNITY TO SPEAK WITH MRS. ANGELICA I. WHO KEPT IN CONTACT WITH ME TO INSURE THAT MY APPOINTMENT WAS SETUP AND ALSO CHECKED ON ME AND ASK HOW I WAS ENJOYING MY CAR. I WORKED ALSO WITH MR. GARRY COMMANDER WHO WAS VERY PROFESSIONAL AND I WOULD RECOMMEND HIM AS THE BEST SALES REP TO ALL MY FRIENDS. THANK YOU GUYS SO MUCH IM SATISFIED!!!!!

Needed an oil/filter change, in and out in a timely manner.Friendly staff, no complaints from me.