Brian was great. He got me a great deal on a fantastic futuristic 2022 Honda Insight Touring. He even stayed late so we could pick up the car after work. Freedom Honda also threw in the accessories like mud flaps, trunk liner, wheel locks, and specialized paint sealant. I happily drove four hours round trip for such a great car buying experience. Thanks again to Brain, Sam and all the folks at Freedom Honda. I love my new Insight!
One of the most pleasurable and hassle free experience I’ve had when purchasing a car… Kendrick Simmons amazing salesman very knowledgeable and helpful he made sure I drove off in my new car that same day experience so good my mom went two weeks later and purchased a 2022 from Kendrick … thank you
Donzell and the entire Freedom Honda Sumter team we dealt with were amazing! I had a hard time finding the 2022 CR-V model I was looking for due to the shortage and Donzell worked hard to find the exact car I was looking for and got it within just a couple days. I highly recommend using this dealership for any of your car buying needs! Best car buying experience I have ever had. Thank you all for everything!!!
My recent purchase of a new 2021 Honda CR-V SE was a rewarding experience. An unusual situation as most American car buyers will note. Customer focus and satisfaction have meaning for the Freedom Honda team. The sales and business office members all displayed respect for my needs and wishes and left no doubt they understand their salaries are not paid for by the owner(s) but by the customers. They reminded me of the old Crosby Quality College mantra that q(quality) is conformance to customer requirements. I can recommend Brian Dean and the business office team for their professionalism and efficiency. Freedom Honda is now my choice when purchasing an automobile.
I went to 3 different Honda dealerships in the state of SC before finding the perfect one for me! Freedom Honda of Sumter treated me so kindly! As a woman shopping for a car, that’s not always the case! They not only gave me the best price in the state but they treated me with upmost respect. They even went above and beyond and delivered the car to my home once it came in! Make sure you see Kendrick!
I was impressed with the salesman, Wayne, and the finance manager Mrs. Radcliffe. They knew their stuff and helped me purchase an awesome vehicle.
Kendrick was great! Got the Honda Passport and trim I wanted! Plus, their prices are much better than other Honda dealers. Everything was perfect! 😊Would definitely buy again from them in the future!
These people are the Best .. The make they get you the best deal lol possible . Go See Donzell Metzs he will definitely get you right
I sent my son to get a vehicle history service report and a master spare key. Somehow miscommunication ended up between my son and the rep. They charged me for a master key and a diagnostic on the vehicle. Costing me $262.19. I was very upset about this. I ended up speaking with the manager Chris who was adamant about not changing the price so he told me that hes waiving the cost of the diagnostic and only charging me for the master key, and guess what he told me my total would then be $262.19. Also screaming this conversation is being recorded and I have your son on camera. Listen my son nor I had any intentions of walking away without paying the bill but I will also not be treated as if Im slow and dont understand what just happened. Ive been dealing with these people for 7 years so its not like I had no intentions on returning. Prior to speaking with the manager the rep told us the key itself was $164 after taxes. I feel like Ive just been swindled. And manager Chris hung up in my face 7 years of service I can say I wont be returning.Yes Im sure thats recorded too.
Had to have my sons car AC diagnosed and as expected Freedom Honda Sumter service was outstanding from beginning to end. This visit I was greeted by Andrew whom was very helpful all the way through. Thank you Andrew and that you Freedom Honda Sumter for the amazing service.
I purchased a new Honda Accord in August 2021. I could not have asked for a better or smoother process. Donzell and his team went above and beyond to make sure I got the car I wanted! With the inventory being so low right now they were able to ship my new car to the dealership from out of town. The trade in process also went very well. It was the easiest process I’ve been through all because of their hard work! Definitely recommend this dealership and will be going there for any future purchases.
I highly recommend doing business with James Monat at Freedom Honda of Sumter. Best prices on their vehicles as well as trade ins. He has BEST customer service with a personal touch. James made everything trouble free. Thank you so much James! I am a very happy customer!
I had an absolutely great experience at Freedom Honda working with Donzell. He was extremely professional and he he got me exactly what I wanted! Im so excited about my purchase and I would recommend Freedom Honda and Donzell to anyone!
I recently moved to the area and needed a vehicle quickly and Mr Donzell Metz help me with that. I was able to get a vehicle and car insurance for the vehicle within 2 hours of walking in. Super fast and hassle free.
I went to Freedom Honda of Sumter a few weeks ago. First time Ive ever owned his type of car. It was rocky when I first went to this dealership. I had some patience (never ever have I). After the owner spoke to me he assigned Alywin Singelton (AKA Duke) to work with me & I left with a better taste. Just a little understanding & listening is all it takes. Hope to hear from you guys soon. Thanks.
Freedom Honda in Sumter made the process of purchasing a vehicle easy. The sales staff were quick to reply to emails, texts, and phone calls. This was very helpful during COVID. The actual test drive/purchase experience was very safe with PPE policies being used in the dealership. I especially liked the professionalism and courtesy at the dealership.
Mr. WAYNE MULDROW of Freedom Honda Sumter was great! Get him to help you find a new car.
I love my new Honda Accord hybrid. The salesman, Brian Dean, was great. He was very patient with me trying out several vehicles and then he took me through the buying process explaining each part of it! He is a great salesman and I would recommend him to anybody!
Went to Freedom Honda for the first time in May and had a great experience! Donzell was our car salesman and was very professional and personable, and he was very patient with us during the process of finding the right vehicle for our family and made sure to help us every step of the way. All of the other staff that we dealt with including the manager, Beaufort were very nice as well and made the process easy with no hassle!
Brian Dean is the ROCK-STAR of Customer Service! He made my purchase experience effortless. The Freedom Honda team in Sumter are the most friendly, helpful, and courteous Ive had the pleasure of working with.
Kendrick was very helpful from start to finish. The entire staff was helpful from the moment I walked in and I am very satisfied with my purchase! Great dealership!
We enjoyed our buying experience at Freedom Honda, our salesperson James, was amazing. There’s no high pressure tactics here, they’re patient and work with each customer to meet their needs. We would and have recommended Freedom Honda to others.
Very respectful of my time, answered all my questions too. I would certainly buy here again..
Overall very smooth experience, fast service and were able to get me the car I wanted in the color I wanted within just 3 days. There was a slight communication problem with paperwork, as I was registering the car in another state however they were able to ship me the paperwork as fast as possible and were very responsive with any problems I had.
The sales process was by far the easiest out of any dealer that we’ve worked with. Duke was easy to work with and got the sale ready to go within the hour. Will definitely check them out for any future purchases.
I had a great experience. I highly recommend freedom Honda in Sumter. Ask for James Monat. You will not be disappointed. He provided me with the best experience buying a car. Thanks James!
I worked with Sam from Freedom Honda in Sumter. I wouldnt have thought to work out of Sumter as I live about an hour away. However, the process was seamless and quick. EVERYONE was super friendly and had everything ready to go when I got there. Drove the truck and loved it (as I knew I would because I have driven one before). Was in and out in under an hour and the process was smooth. I am a proud owner of a 2017 Chevy Colorado and I couldnt be happier.
I bought my Honda from Freedom Honda in 2018. Ever since this is the only place I will have it serviced. The team is always so nice and accommodating. They offer a shuttle service if you need to work your car service around appointments or even possibly work. Chris and Bobby are always super helpful. Isaiah helped me with my last service and he was super helpful!
Great customer service! A+++Great fast service! Thank you for addressing my car issue immediately!
I love my new CR-V. Donzell Metz, my salesman, was very knowledgeable and my buying experience was very pleasant. I recommend Freedom Honda highly.
The sales staff was excellent. I have had issues with the service department so far. When I bought the car, the the Engine Start/Stop button was white when i pressed the brake and stayed white after I started the Engine. The next day during a ride to Sumter, something changed the Engine Start/Stop button to red. I have not been able to find anything in the owners manual that talk about the button changing to red so I called the service department and did not get a satisfactory answer. The person I spoke with promised to call me back after researching the issue. I discovered last night that I missed the call. I stopped by today and asked the same question again. The person I spoke with showed me another vehicle that was in for service that the button was also red. That does not make either of us correct. I am still waiting for a better answer.
Highly recommend! Got the new Honda Civic 2022 and we received the most amazing and outstanding treatment from Donzell! It was all worth it with having the best salesmen to help us find the perfect car we were looking for!!! Wouldn’t want to go anywhere else but Freedomhonda in Sumter and the one and only best salesmen Donzell
Excellent customer service. Mr. Singleton has a customer for life. Highly recommend.
I have bought two vehicles from this dealer. They are clearly the best Honda dealer I have ever dealt with! Best deals. They make it happen. Further they have the most responsive service department. Bobbi and Chris are top notch.
Donzell at Freedom Honda was extremely helpful in my search for a new vehicle. He listened to the things I was looking for in a car, and provided guidance on what would fit my lifestyle and needs best. He walked me through each step of buying a vehicle as this was my first purchase. Thank you Freedom Honda for providing top notch customer service.
We had the absolute best experience with our recent vehicle purchase. Donzell Metz, our sales associate, went above and beyond with providing outstanding support throughout the entire purchasing experience. He quickly replied to texts with questions prior to purchase. He helped facilitate competition of the paperwork via email that allowed us to spend less time in the dealership during the closing process. And he made sure all of our questions about operating the technology in the vehicle were answered before we left the dealership. We researched our vehicle extensively at other dealers in Charleston, Columbia, and even Charlotte and we got the best price right here in Sumter. While other dealers were taking advantage of the consumer during this limited supply environment, Freedom did all they could to ensure they earned our business resulting in us saving significantly compared to the other area dealers. Please come see Donzell Metz to buy your next vehicle and give Freedom Honda in Sumter a chance before you are price gouged by other dealers or overspend on Vroom or Carvana.
My husband and I recently purchased a 2022 Honda odessey. Our sales person was Donzell Metz. Shopping for a vehicle is almost last on the list of things I enjoy doing. Actually I really can’t stand the process. Donzell and freedom Honda made it much less painful than normal. I appreciated that they were flexible with communicating with me And my husband who is currently not in the area. I think we talked to 6 other dealers and ultimately were able to get the vehicle we wanted at the fairest price in Sumter. Actually they didn’t have the vehicle, but Donzell was able to order it and literally have it arrive in 48 hours. He didn’t try to upsell me into a vehicle that I did not want or need. I’m a super busy mom and don’t have time for games or crazy sales tactics. There was no pressure. The service department installed accessories for me and Donzell walked me through the vehicle controls and setup apple carplay. I’m really happily surprised with our experience. Definitely the best customer service I have had ANYWHERE in Sumter. If you are military and NOT a resident of SC, be sure to ask them about the sales tax exemption which will save you hundreds of dollars. Good job freedom Honda Sumter. I never write reviews and would recommend you go here if you’re shopping for a Honda. Do your research on price and ask questions. They will answer them honestly and will work hard for your business. Thank you Donzell!
Freedom Honda was the only Honda dealer in the area willing to meet me at my price point for a new van. They were quick and helpful in ordering the van I needed. Sam was very professional and organized. He was willing to get me an LX when no other dealer in the area wanted to order one to meet my needs. Highly recommend Freedom Honda.
Freedom Honda is one of the best dealerships I’ve been too. Donzell was really helpful in me finding the car that I want. He was patient and didn’t pressure me into anything and listened to what I wanted. He walked me through the process and made it so easy.
Freedom Honda of Sumter always provides exceptional customer service when my car requires servicing. They are thorough &pays attention to detail. Recommendations are offered if future repairs and or an assessment of an issue is discovered during visit ..Customer is given the option of having work done while there or at a later date .Andrew, Service Personnel is always professional, courteous and thorough in review of work done to car prior to my existing dealership.
My wife and I have purchased many cars over the years. This was by far the easiest purchase to date. Brian Dean was very knowledgeable of the newly released 2021 Ridgeline RTL-E. I highly recommend him when shopping for a new Honda. Great customer service all around. Freedom Honda is a top notch dealership with superb staff.
Recently purchased a 2021 Honda Civic from James Monat. I could not be happier. He was professional and helped me get the vehicle that i wanted and the APR i wanted. I am very happy with the service i received at Freedom Honda and specifically from James Monat. I would recommend this location to any of my friends to purchase a vehicle. THANK YOU!!!!
11-14-20 As a female, for me, it’s always intimidating to ask for help and truth about what’s wrong with my car. This was totally not the case here!!! Andrew A was the most amazing help!!! The issue was with my 2019 Accord. The tire pressure error light was on. My husband had taken it twice to our local tire shop and all pressure was ok according to car and tire recommendations. Mr Andrew was eager to help and knew exactly what to do to help! And he also let me record him and what he was doing so I could show my husband and repeat if it ever happened again. Just wonderful!!And Mr Isaiah D was also there eager to answer all of my other questions about the car.And another nice man there answers if questions helping too (didn’t get his name)They both seemed to really love their job and ready to help! I was so taken by surprise, I plan to send them thank you cards/or maybe an email. Also my husband immediately reached out to Beaufort to let him know how much he appreciated his Freedom Honda family took care of me! Keep up the great work. Number 3 vehicle purchase from Freedom Honda Sumter, SC coming soon!!!
I worked with Kendrick from the start, and worked with the General Manager Beauford, both Gentleman were kind, polite, and are the best! Beauford is amazing and makes the process really smooth. He goes above and beyond and helps in ALL. Great service and he knows his stuff. This was the easiest dealership I have worked with. Beauford was efficient but also made sure that everything was covered at the best price in town. I recommended everyone to go to Freedom Honda. I had a wonderful experience purchasing a vehicle. The process was stress free and pleasant. Beauford was very thorough and knowledgeable including all the paperwork. Also the vehicle was brought to my home two hours away. I bought many vehicles in my lifetime, and used another Honda Dealership in the past, but Freedom Honda rocks!! I am definitely will buy again.
Awesome to work with - easy to negotiate and stayed after hours to finish paperwork. Would definitely recommend their staff - very personable and knowledgeable. Alywin was great to have as our salesman - very dedicated.
They advertised and sold me a “Toyota Tacoma TRD Pro”, advertising it as a great deal. I thought I was buying a TRD Pro, but they ripped me off and sold me a TRD Sport. Shame on me for not realizing it wasn’t a TRD Pro and not knowing more about cars, but they falsely advertised and I got ripped off instead of getting a FAIR or good deal.
Im being generous giving this dealership 2 stars.I chose a vehicle yesterday that I wanted to purchase& everyone was nice & treated me with some respectas they should with all customers. But the problem I haveis after I had agreed on a figure & was going through thepaperwork. The sales manager slipped in an extra $500 fortaxes & $60 for license & title. I asked the lady what the& 500 was for & she told me taxes. So being the man that Iam, I believed her & I went on through the paperwork as It wasafter 6:00 & everyone was beginning to leave & my wife & I wereready to also. I had my wife with me (shes handicapped) & weneeded to get out of there. After I get home & looked over allthe paperwork, I realized the sales manager had added an extra$560 into the total cost of the car. When I left out the door I wasready to give them a fine review but now I realized I was rooked.Please take your time to read over all the paperwork carefully sothis doesnt happen to you. So buyer beware!
Honestly the best car buying experience ever! I drove 3 hrs to Freedom Honda just to purchase my new Pilot. Colby was so helpful assisting me over the phone and found the exact vehicle I wanted. Great car, great price and best of all haggle free!
I worked with Donzell Metz at Freedom Honda. I was a first time car buyer and he was very helping in explaining the process to me. I ended up choosing a Hyundai Tucson and he gave me every detail I needed to know about the car. I will definitely recommend him to anyone planning to buy a car!!
Kendrick was a pleasure to work with during my car purchase. Professional and courtesy.
This is my 4th Honda purchased at Freedom Honda. The transaction is always honest, fair, fast, easy and painless. Wayne has been my go-to guy for my last 2 purchases and I would highly recommend him if you are in the market for a Honda. Dont forget, too, Freedom Honda always has a great selection of used quality vehicles, too!
I have been shopping for a new car for quite some time. I knew exactly what car I wanted. I was browsing on the Freedom Honda website and met Mr. Donzell Metz at the Sumter dealership. I was nervous and scared. I didn’t know what to expect - this is my first time purchasing a vehicle. From the time I stepped foot into the building til my paperwork was finalized, Mr. Metz had been there to answer any questions or concerns I had. He was thorough, helpful and reassuring the entire process. I was able to contact him any time during the day with ease. Mr. Metz made my car buying experience a positive and comfortable one, and will definitely go to him in the future.
Great experience. Sam answered all my questions before I came into the dealership. James was wonderfully patient. Great sales person. Beauford was great at explaining things. I love how they have someone that tell you what all the buttons are in the car and what they do. This has been a great experience. So if you are in the market for a new car please go see James Monat.
Beauford Coulter (Sales Manager) and my salesman James Monat are top notch professionals. They put me in the vehicle I wanted with the financial deal I needed. Great job! Courteous & knowledgeable. You tell them what you want / need and they make it happen.
Donzell Metz made my experience with buying a car quick and painless. He listened to me and took into consideration with what I wanted and my budget. I didnt feel pressured nor rushed and he was very professional and polite.
Donzell was an awesome help getting us into a slight bigger vehicle, he was willing to bring us different models to test drive even in the rain. Excellent customer service as always
Would highly recommend this dealership to anyone interested in buying a new vehicle!
Buying from Freedom Honda has been a great experience. I have worked with James Monat on the last 2 vehicles I have bought from them and he has been a pleasure to work with. I must admit this last time has probably been the quickest time I have walked out the dealership with keys in hand. Thanks Freedom Honda!
The sale representative Donzell was very professional. He was able to answer all concerns I had. He was patient and knowledgeable and act with much enthusiasm throughout my time there. His demeanor and his personality allowed me to feel welcome and at home.
I went into Freedom Honda with my eyes set on a 2020 Volkswagen Tiguan. Duke Singleton helped me, and before I knew it I was riding away in the vehicle I wanted. The process was quick and easy, and I couldn’t be more pleased with the service I received. Duke was awesome, and I’d gladly recommend him to all of my friends and family!!!
I walked into Freedom Honda of Sumter feeling nothing but anxious. Not knowing if I would even be leaving with a new car or not. I was greeted by Donzell Metz, who i highly appreciate so much! What he didn’t know, he wasted no time finding out. He was amazing. Not 1 Salesperson I came in contact with didn’t help me... amazing. So shout out to everyone I came in contact with! They were completely honest about everything. What amazes me the most, is their loyalty & eagerness. I told them exactly what I was looking for; year, model, price range, etc. and they made sure they made all that happen and then some. I went from wanting a 2018 Honda Accord, to driving off the lot in a brand new 2020 Honda Accord and honey, I am loving every bit of it!!! Im so glad I went to this dealership! Most definitely the smoothest car buying experience ever!! 😊😊
Wayne was very helpful with our buying experience. Would buy from again in the future. Would highly recommend. Thanks so much!
3 purchases in less than 2 years. Needless to say this is our preferred dealership. Customer service and retention are their top priorities. Colby is always outstanding and professionally delivers confidence and accuracy in every transaction. Always a pleasure to do business with Freedom!
I scheduled a service for my daughters vehicle and it took several hours to complete. To make it worse they did not have alot of vehicles to work on. I bought the vehicle here and I expected better service. Im very dissatisfied with their maintenance department.
Donzell was a true professional; he is well on his way to perfecting his craft. He was courteous, patient, and informative. He did his very best to ease my fears and to provide an above average service. He succeeded in both endeavors!
Get service. Everyone we dealt with was very nice. Highly recommended
Great service. Nice customer service. Good price. I can say only good things about my experience in Honda Sumter
Perfect! Everything from meeting my budget to getting the financing. First time buying a car on my own and I will be going back for my next one. Ask for Duke!
Super duper sales staff. James Monat was an amazing salesmen. He brought the vehicle we wanted to look at to me and my wife. Colby Sturdivant was awesome in the finance office.
I have bought two cars from Freedom Honda, l worked with Donzell Metz both times. Donzell is friendly and works hard to get you in a car thats right for you. Very professional.
Brian dean and the whole team at freedom Honda gave me a great experience. Helped me quickly to find what I wanted in a new vehicle. I am very satisfied.
I bought my Beetle from Alywin Singleton. He was super easy to work with and treated me right. Deal went fast and easy. Highly recommend!
Thank you for a great experience when purchasing our new 2021 Honda Pilot. We would recommend Freedom Honda when purchasing your next vehicle. We were highly satisfied with our purchase. Meredith Holland
Best car dealership within 601 miles. From The north moved south. Go see James he will get you what you want and the payment you want. James is very very nice person and salesman. Also he is a down to earth guy. Freedom Honda see you soon. Loved the dealership. Go Freedom Honda or just keep driving your old car.
Duke Singleton is the best salesman ever! Thanks to him I left in my brand new 2020 Honda Sport! Hats off to Duke!
Always friendly and enthusiastic. They take good care of my car. I trust them and depend on them. I know that I can call them anytime and they take time to answer my questions. I really appreciate that because I live 50 plus miles away and if I dont need to come in, it would be inconvenient to just drop by!
Wow! The service at Freedom Honda Sumter was phenomenal! Donzell did a wonderful job helping my mom get the van she always wanted! Thank you for your wonderful service!
This was one of the best car buying experience Ive ever had. My sells representative Donzell was very professional and helped me with everything I needed to know. I would recommend to anyone I know.
I am a diligent shopper when it comes to car shopping and I drive a hard bargain - I went to one dealership and called about 4 other dealerships to price shop... All of this to say that I am very picky and want to find the best price possible. This was the BEST and EASIEST car buying experience I have ever had!!! I called and reached Duke Singleton and by the afternoon he had the exact car I wanted at the price I wanted, delivered to my house and they took my trade-in vehicle away! Easiest price negotiations, no smokes and mirrors, and Duke and his team provided top notch service. We were so pleased we traded in my husbands truck for a pilot 4 days later!!! Highly recommend!
Exceeded expectations!!! From my first phone call with Bobbie to schedule service as a new customer, to cashing out after my vehicle was finished. Her customer service is second to none! I have never felt so welcome and comfortable in a dealership as I did at Freedom Honda. Prices were great and service was outstanding. A million thanks! You have gained a customer for life.
DUKE SINGLETON IS THE BEST!!!! Sold my family and I a 2020 Honda Accord Sport all the way from Japan. Communication was amazing Duke went above and beyond for our family. If you want elite service he’s definitely the guy for you we HIGHLY RECOMMEND!!
This is a great dealership!!! They are so willing to work with you. Duke Singleton works hard to get the best vehicle to fit your budget.
Donzell was amazing! Very helpful, polite and honest! First car purchase experience and it was amazing with him and the Freedom Honda crew. Thanks again guys!
The folks at Freedom Honda have serviced my 2014 Honda CRV for 3+ years ... Good service, cordial and helpful staff. The owners daughter will call you and confirm the quality of service ... I like that. I recently traded the CRV for a 2020 Honda Ridgeline ... did some shopping among area Honda dealers, but found Freedom Honda gave me the best deal. Im a 5 Star on Freedom Honda.
My wife and I were interested in a 2021 Red Pearl Honda CRV, with leather interior. After failed attempts of two other dealerships, we decided to contact Freedom Honda of Sumter, even though it was a few more miles out of the way. There, we were in contact with their Sales Associate Donzell Metz. Donzell, made us feel comfortable and worked to get us into the car that we wanted. Donzell delivers an incredible service and gives a very pleasant experience. We would Highly recommend Freedom Honda of Sumter, to our Friends and Family in the Florence Area.
Great job, appointment on time, after one and a half hour the service was performance for B1 maintenance service
Donzell was a pleasure to work with, great sales person and we will call him on are next car purchase. Thank you Donzell.
From the beginning of my phone call with Bobbie in the Service Department, my experience has been terrific. Wonderful, prompt service and concern for my safety by making sure my care is repaired properly. I will continue to drive from Columbia to Sumter for service.
I recently purchased a Volkswagen Passat from Freedom Honda/Volkswagen. My sales consultant was Mr. Wayne Muldrow and he was very helpful in the process of selecting my vehicle. During the process Mr. Muldrow was knowledgeable about the vehicles and did not waste any of my time. If you are in the market to make a vehicle purchase, please go see Mr. Wayne Muldrow and the staff at Freedom Honda/Volkswagen for your automotive needs.
A wonderful experience purchasing my new Honda. Each and every member of the Freedom group went above and beyond to make our purchase a success. Friendly, courteous and intent on insuring potential customers remain in Sumter for their Honda purchase. Will definitely recommend Freedom Honda to friends and family seeking a new vehicle.
Great customer service. Really worked with me to make sure I was satisfied. Thank you Donzell Metz for helping me purchase my first car!!
I bought an suv from Freedom Honda of Sumter and the customer service was awesome. Duke Singleton helped me to get exactly what I wanted and he followed up with me daily until it came. He is THE best salesman I have ever worked with and I appreciate his knowledge of the vehicle sold. Professional, knowledgeable, and overall great service from beginning to end.
Very rude customer service...the lady at the service department was so aggressive. I came in for a recall on my airbags. She didn’t even say hello she just started saying your car needs so much work!! I said ok ma’am I understand but I don’t drive this car. You all called me in and said it was a recall she then said well I just wanted to let you know because if you go out here and something happens to you it’s not our fault. We don’t want you to be a liability! What?!? Where has customer service gone these days. Never will I return here again and I will make sure everyone I know doesn’t. Very unprofessional
Donzell Metz was wonderful! We came to an agreement over the phone and spent as little time as possible at the dealership. Thank you so much!
My old car was totaled and I was just driving my rental and decided to pull up on freedom Honda and a man named Donzell came up to me. He asked me what I needed and he was so kind to help me and got me where I needed to be with a great car and I just wanna say thanks to freedom Honda
Really great customer service, Donzelle was really helpful and patient with me and my decision making, they helped me get out of an totaled car and into a new 2020!!
Freedom Honda has a group of amazing individuals. The service people are always prompt, thorough and accommodating. Ive purchased three vans from them and have found owner, general manager and sales people polite, not pushy. Their customer service is superior and I will continue to do business with them as a result.