Hayley our store help was on the ball. She knew what they had in stock. Great customer service. Great store. Definitely better than any other store.

If I could give a 0 starts that’s what I would give. Att sent me a damaged phone and have give me the run around for 3 weeks. So I filed a complaint with the BBB

Holly and her team at the somerset location are fantastic! I have been in there several times with questions on plans, phones, and some accessories and her and her team have never failed to guide me in the right direction. Holly and her staff are always polite and helpful.

I recently switched to AT&T from t-mobile and Shelbi Mitchell was my sales rep. I have to say it was the best experience from start to finish. I even have reception in the country where I never had service before! I highly recommend this store and sales rep in particular!

Went in to ask a question about trade in since my phone has a cracked screen. An older gentleman was kinda rude to me from the get go. No friendly greeting or anything. While I do have insurance on my phone they use a 3rd party company that requires to send my phone off for 3-5 business days. I stopped by the store to see how much of a difference it would be if I traded it in with a cracked screen vs just sending it off. When I explained to the older gentleman why I didn’t want to file the insurance claim he ARGUED with me that no they send you a replacement.. I let the man know that I just started the claim two weeks ago and changed my mind when they told me it would take that long to get my phone back. He did let me know that they don’t take any trade ins with a cracked screen which I was fine with but he was VERY rude about it. 100% will use all online services with AT&T. I assume if the employees there can’t make commission on sales from you they don’t really want to deal with you.

Quick service and knowledgeable/polite employees.

The workers at somerset ky location are very nice and friendly. Me my wife and son was in there one day and Affan took care of everything we needed. Highley recommend this location.

First and foremost I typically have a great experience at this store. Never ran into a single person that works there that hasnt treated me like a human. Till the other day and I ran into a employee named Brittney she is the ruddiest, inconsiderate, hateful person I have encountered. I work in retail myself and I know my management team would let me go instantly if I was like her. I dont ever want someone to lose their job but I think that you should really consider her for a different role that doesnt have her dealing with public. But I do recommend going to AT&T Somerset Store just avoid Brittney if you wanna leave just as happy as you walked in.

Helpfulness/kindness. We older ones dont see kindness, out in the world. It makes my day to feel like someone cares.

Shelbi was very kind and helpful and helped me set up my entire phone!

They are Scammers do not go There they need to be Shut down you can’t return stuff they want you to pay $400 Hundred Dollars for tv to trun it off do not go there they are the worst worst thing to do

The Somerset location knows what they are doing. They’re nice, educated on services and products, and don’t make the process complicated for those who aren’t tech savvy.

Nice store. Very clean and friendly staff.

Excuse me if I spell the name wrong, but I was helped by Alfon and he was a man of honesty and great customer service. Made the whole experience pleasant and comfortable. Thank you for the help!

We had a very pleasant experience with the AT@T store in Somerset KY . Denise was awesome to work with and very helpful and knowledgeable. Thanks.

Second trip to get a situation resolved, was working with a wonderful trainee who seemed to know the problem and promptly fixed it. Ill know next month how things are going when the paperwork comes backPleasant visit and I recommend AT&T when its working well.Reach out and touch someone...👋

At&T store in Somerset KY has friendly staff. made buying my new phone easy

Fast, friendly customer service. Clean environment.

My husband and I have had a wonderful experience with at Somerset Kentucky he was wonderful helping us navigate around on our phone. Id go on and give him a raise for sure Janna and Robert Coomer thank you

My expierence was horrible and the first time its happened. I have delt with two other girls named Sheby and Sarah they were absolutly amazing. I have delt with a boy named Devin very amazing person. But I unfornately meet Brittany on this trip she was the most unconsiderate, hateful person I have ever delt with. No need to go into details but the fact AT&T hire people like her is the reason I could see them switching carriers. Maybe encourage management to see how customers are treated by their employees. I do recommend going to the Somerset AT&T store most of the staff is super helpful but avoid the Brittany.

The employee met us as soon as we came in the door, and quickly helped us select the phone we were looking for. She answered all questions we had about the differences in phones, prices, and even iTunes questions regarding our iPhones. She was extremely polite and made conversation while we waited for our phones to back up. Great experience.

Great people .took care of our problems fast.

Everyone was very friendly and quick to respond to my issues. Was only in the store for a short period of time and was able to get it completely resolved. They took the time to explain everything to me instead of letting me leave confused.

The lady Britney at the store was fantastic she helped us tremendously solved the problem very knowledgeable and very kind

Went to pay phone bill Monday. Associate was very attentive and took care of my needs. Store is nice, clean and didnt have to wait to be waited on.Service on phone is terrible msgs take 2 days to go through n phone has not had any calls in over a wk or more....smh, and I have a new phone. 🙄

Best help ever at a phone store

Our local AT & T store is a very busy store. Everyone was very courteous and obliging. We got to work with Kevin and Chris who both worked very hard to get us the perfect plan and equipment! Thanks for being so helpful!!!

Staff very accommodating. My husband bought me a new phone for my birthday and I needed assistance with setting it up.

My credit was not a problem, an I got a great phone!

AT&t employee met me at the door I asked her about Android auto she didnt know what it was I thought about asking her how did she get her job 😭

Denise was extremely knowledgeable and helpful! Highly recommend this store!

Dont call them, they will hang up on you and not help at all!!

Holly was the representative I worked with. I just wanted to see my options and she patiently explained the promo three different times to me because I could not believe what a good deal it was with no strings attached or hidden fees. She was prompt and knowledgeable with the kind of sales personality you dont see much anymore- like she actually enjoys her job. I will look to do business with her in the future at ATT.

Place has poor customer service. We waited in the lobby for close to an hour and a half before we were served. Lots of people were waiting when we left.

I came into the store today to switch my service from Verizon to at&t. Tamika Johnston and Chris Howard helped me get everything switched over seamlessly and I am VERY VERY SATISFIED with their service at the local somerset store!!!!!Amazing customer service!!!

Mitchell has poor customer service. I’m not around cell phones as he is everyday therefore my knowledge is far less than his and cell phones he did nothing to resolve this or help me understand. I paid up front in full for an iPhone 11 Pro Max. Wanted a new Apple Watch he cared less. Also needed a case he never offered he never even offered me a color option on my new $1200 phone. Don’t use Mitchell and most importantly don’t be like Mitchell.

Absolutely awesome experience Brittany Turner is very helpful and very knowledgeable with any and all questions I have had. Highly recommend AT&T for all cellular needs!!

Today I purchased the iPhone 11 Pro max and I couldnt have been happier with the excellent customer service Holly provided during the transaction at the Somerset store. She took her time to thoroughly answer any questions or concerns I had. I look forward to future transactions with her! Thank you Holly!

This was my first time at this store, I called ahead of time asking for an item they stated they had so I drove 45 minutes to get it and found out the girl lied and tried to sell me something else. When I told her I didnt want anything other than what I asked for she was super rude and said whatever as she walked away from me. You need nicer staff and staff that doesnt lie to try to make a sale.

The employees are very helpful and do their best to solve any problems you have

Britney was very helpful

Very knowledgeable and helpful staff!Was impressed with the curbside service and the speed I was able to do an upgrade. Appreciate their attention to detail and professional service!

I visited this store with a friend and you would think it was me threat was being waited on..so kind and friendly to everyone

Denise Rodriguez, was the best human being there. She took most of two days taking care of me and my issues would recommend her to anyone. Best experience I’ve had at a wireless provider.

I love this store. AT&T has always treated me fairly, and the staff is pleasant. Always answer my questions, and help me find the best phone and plan for my needs, not to increase the business bottom line.

The sales reps are absolutely helpful with every need Highly recommended.

Great store, great service and wonderful help!

Be prepared to wait an hour or hour and a half just to make a simple payment, as both employees take an hour to take care of 1 customer each, its ridiculous that a business should be run this way in 2020, but hey, this is a one-horse town, and it shows, ive made 3 in person payments here, for a total of 3 and a half hours of waiting, thinking about switching to Verizon, I dont think AT&T will miss me, or even notice that Im gone, they dont even notice me now, as I sit here

All was excellent, attendant and manager. What leaves me perplexed was that they did not have the proper Safety equipment to attend a customer face to face. At&t should make sure they have the proper safety gear not just alcohol spray and wipes, 1/2 is not enough.

Great curb service even in the rain! Knowledgeable, friendly, and efficient, who knew curb service for mobile assistance would work so well! Very pleased!!!

Our experience was awesome!! Brittney Wade made our transfer to AT&T seamless!!!

Lots of delays involving the computers. It took awhile.

I had a great experience switching to ATT TV today. Brittney was very pleasant to work with and made this an easy process.

Brittney was great! Great curbside manner. True pleasure to work with!

Had an excellent experience, that store has really got what curbside service is supposed to be figured out!!

Was acknowledged as soon as I entered and after quickly assessing the issue I was having with my phone, I was assisted after a very brief wait. This store is a well oiled machine. They were very busy. Repair was made to my phone while I waited and service was friendly and knowledgeable.

Great service theyre very nice a d helped us with everything

My CSR, Denise Rodriguez, made service with multiple changes easy. She was informative knowledgeable and a great representative of AT&T

Great folks really good at what they do they know the product super helpful

Lil bit of a wait

Im happy with my familieschoice, choosing AT&T Never a problem

Quick and courteous staff. They always endeavor to satisfy my needs and wants asap.

Denise was a service person to be proud of. Terry.....not so much.

It doesnt feel they are in the business of helping people or valuing revenue.I would give it zero stars, but apparently thats not an option. I called multiple times this week to inquire about starting new service and no one answers the phone . I arrived at 8 PM last night and the gentleman closing the store said I would have to come back today, And they are too busy to answer the phones . I came in today and told the young lady all I need to do is purchase a $5 Sim card (which is free online), and instead of assisting me, she put me on a waiting list & said it could be 20 minutes or longer .No thanks, Ill take my business elsewhere

No organization what so ever. Total waste of time. Long wait time just to hear I dont know responses.

Had a great experience yesterday @ AT&T.Answered all my questions and saved me some Money!

Great service!

Nice store, but they didnt really help me with my problem.

Helpful employees. The young lady that helped us explained everything well. We will return there.

Mitchell was extremely knowledgeable and helpful. If our Bill is what he estimates it to be, Ill update this review with more praise.😂😂

They take your name and then you wait for hours!! Several employees but no one seems to be able to pick up the pace, even when they have multiple customers waiting. For such a nice new store, they need to get more employees.

Friendly, courteous staff, and I was in and out in about 10 minutes with my problem solved. What more could you ask for?😁

I entered the store on black friday to sign up for auto prepaid service. After showing the agent the phone choosing a number and charging my card she informed me the phone was not compatable with their service. Then she proceeded to tell me she could not refund me and I just needed to buy a new phone...this was for my 7 yr old daughter and she was devistated to walk out with no working phone and I the same after feeling like I got robbed for 60 bucks. Im furious with the way they handled this, mistakes happen but they offered no way to remedy they situation what so ever...the agent clearly dropped the ball by not confirming compatibility before receiving payment. The customer service there after was disappointing to say the least!

Devine was great! Fixed the issues with the sims cards and got our phones working quickly!

They had the phone I wanted and I got it pretty reasonably but now I dont like the phone but I guess thats not their fault because the internet lied.

Kevin was very informative and patiently answered all my questions .

Holly was nice and did a great job helping me.

Good people

Great Customer Service!!!Kind, Courteous and Fast!!!

The service was good.. .wait was a little long .. answered questions about TV service which is very reasonable...friendly staff..

Staff is always willing to help out wait times are usually pretty slow.

Nice place good prices but I use Bluegrass Cell

Easy was only one person ahead of me really didnt take long for me to add time to phone

Mitchell was great today! Awesome service!!

The representatives are always very helpful here. Thank you so much for helping us with my husbands phone.

Have all kinds of plans for the price range you are looking for.

Sarah and Elizabeth were amazing!!!!!!!! Will recommend this store to all my friends and family

In Nov. 2018 I signed up for Direct TV here. Was misquoted the price by the sales associate. A nightmare to deal with ever since. Devin one of the Managers lacks any people skills whatsoever. Shaun, one of the other Managers, holds this store together.

Great customer service!

NOTICE: this stores gps location is currently very wrong as I post this. Its actually across the road from Grand Central Plaza, not the shopping on the other side of town where Roses is.Figured I would leave a positive review since everyone else is leaving negative ones. Yes it can take awhile to for you to be seen. It works pretty much like the apple store, on a first come first serve basis. Id say my wait with about 10 other customers in the store was 20 minutes. The guy that seen me was Chris and his service was excellent. Had my number ported over to a new phone in no time.

If you want amazing customer service and awesome deals on cell phone plans go see Mitchell at ATT.

My daughter had business there, I waited in Van with babies. No one was there and yet she had to sign in and wait 15 minutes just to be seen. Wasnt impressed

Tamika was very very helpful! There was no wait to get helped and a nice clean store.

Good customer service once you get to someone, but the wait time can be pretty long.

They help me with what I needed

Even though not a company store, the owner helped us for over 90 minutes straighten things out

Mitchell is a fantastic sales men and very knowledgeable of the services they offer.

I went in to ask about getting signal. We have NO signal at our residence and HAD to purchase wifi (through another company because AT&T does not provide that service to our residence either) just so we could make calls. I even had the opportunity to speak with the DISTRICT MANAGER; he ADVISED THAT WE GO TO A DIFFERENT PROVIDER!!! Is this really how customer service operates these days? I also asked about lowering our bill since we lost discounts and have to pay another company just so we can use their service in order to be able to afford it. I was advised to go to pre-pay. ...we agreed but soon found out that you cannot use wifi with pre-pay plans. This resulted in 5 trips (we live 40 minutes away) to get switched back to post pay and everything working again. The 4th (and my LAST) trip I had to get help with fixing the time on my phone. ...even longer story short; the lady ended up DELETING text messages that I had texted to myself over the course of MANY years and all they did was shrug their shoulders and say sorry. The supervisor just stood there with a smerky look. No offering of trying to help me get them back, NOTHING!

Workers are so helpful and kind.

He was very helpful and professional. I cannot remember his name, though.