The first time I used the Verizon store they rooked me into closeted charges I was not aware of. I had someone with me so they heard the same spill. When I called them the manager. Said it was not his problem. Well I needed a phone quickly as mine d8ed. When I got home i realized the 12 year old that sold me a phone picked out my case and my screen saver before I realized what was going on. He told me that none of my pictures or contacts could be retrieved because I did nit use iCloud. I admit I truly have no confidence in my abilities. He knew I-am elderly and he took advantage of it and before I knew it I was home with a phone I had no idea how to use. I will ever use the Verizon store in my town again and I will tell everyone I kn9w to do the same.

Chris provided excellent customer service! Very knowledgeable on the plans & phones and took his time with us to get us the best deal and best phones for our needs!

I personally want to highly recommend a worker named Isaac. Hes the best. Patient and knowledge.

Very friendly and helpful also quick to help with what we were there for

I received great service from a representative that listened to my needs and matched all of my requests.

Went in tonight 15 minutes before closing wanting to get some phones the dude that helped us was rude and didn’t want to really help us because he was “ready” to go home. I’m glad I drove all the way from Danville for no reason because of him!!!

Went in, walked around, looked at phones for 10 minutes or so. Not one of the 3 employees said hello, will be with you next, nothing. Terrible customer service.

Had to wait all day to pick up 2 iphones after ordering them online, but somehow Chris made the wait less painful

Jeremiahs service was stellar in every way! He is kind and knowledgeable, helping his customers with every question. We were very pleased and would recommend him to anyone visiting this store! If you visit Verizon in Somerset, be sure to ask for him!

Upset with Verizon due to miscommunication got charged way more then I should be paying

Had a slightly longer wait time than I would have liked but the service was still great when it was my turn.

Josh is who took care of us when we visited the store. We really appreciated his honesty and kindness. We didn’t feel pressured or rushed to do anything and he educated us throughout the whole process. Because of his excellent service we decided to sign up with Verizon.

In the middle of a pandemic, good luck finding a Verizon store that’s open. This is a authorized Verizon dealer and they can assist with your account, get you a new phone, transfer information. We had a very pleasant experience with a lot of questions answered and thorough explanations. Isaac was our helper.

I am very upset. I just drove 30 mins from Monticello to make sure I was at the store by 6:30 so I could purchase some phones. I looked on the website at the hours for sunday and it says 7:00pm. I was here in time and they were closed anyway because the hours are wrong. They actually close at 5:00pm!!!! Very upset. You need to change your hours on website.

Richard was wonderful to work with. He had a lot of patience with someone who is technology impaired. I appreciated his help.

We came and got what we needed. No pushy sales. Very knowledgeable staff.Great experience. 👍

Had a problem with my phone, they solved it in a matter of seconds.

Josh is a great employee he has been very helpful and so nice 2 my lil one! Thanks!

Isaac was professional and courteous in assessing and acquisition of my new phone. He answered all my questions and simplified the entire process.

Jeremiah was very knowledgeable and friendly he helped us out so much I highly recommend his experience to anyone.

Glenda was so sweet and she took good care of us. She has been the best customer service rep I have meet. I will definitely be back to see her.

I purchased a new iPhone 12 Pro Max and Travis was very helpful with getting me everything I need. It was a great experience. I was out of the store in less than an hour.

Great customer service

Exceptional, friendly service every time I visit. Always able to answer any tech and service question I have.

Isaac was very helpful and very informative in helping me help my son. Hes a very good employee.

Great staff lots of goods for your cell

We visited Verizon in Somerset today to add a line of service to our plan. Our sales representative-Christopher, was very nice and helpful. We were in and out with our new products in less than an hour!

The guy assisting me was very helpful and knew exactly how to fix my phone after Walmart did a real number on it...

Very professional service, hard working, helpful and committed to making the customer their number one priority. Definitely Recommend Verizon here in Somerset

Richard was very understanding of my lack of knowledge and was very helpful in showing me the thinks I needed to know about the phone. Give that young man a raise.

After my most recent visit to this store I will definitely be ordering my next phone online or going to a different Verizon authorized location. I have purchased several phones here in the past few years but the most recent experience was 100% less than satisfactory.

You need to change the time you close on Sunday on your website. Your website says you close at 7pm on sundays but yall actually close at 5pm. Thanks for making me drive 45 minutes to come to your closed store!

Glenda was super nice. She helped me get my new phone set up and ready to go in about 40 min. She made sure I had insurance on my phone, my old phone transferred to my new phone and that I had everything I needed before I left.

Holly was great! A pleasure to do business with

Have knowable staff & willing to help with any problems.

Wow the people were so friendly and helpful good place to get your new phone

Was in there for an hour with no help

Richard was great, nice guy, easy service. Thanks again.

I have been a Verizon customer for twelve years now. In that time, I have had four dropped calls. Two times I was in a tunnel. One other I was around high voltage power lines. That leaves one glitch in twelve years. Ya Ill stay with Verizon for my needs.

Tech support was great! Thanks

He was very professional and service was quick and reliable

Very helpful, pleasant experience.

Isaac was friendly, knowledgeable, and very helpful.

Jeremiah was amazing to work with and very knowledgeable!

I visited this Verizon location and had a very positive experience. The sales staff and sales manager were all able to assist me in finding the perfect phone and accessories for my needs as well as setting me up with a great unlimited plan! I work a lot and I am always on the road. They listened to my needs and hooked me up with the best plan to fit my needs. Thanks to everyone in the store.

If I could give this whole experience a minus 10, I would. The salesperson was less than up front with me about the three devices I bought and what the program would now cost me. I have had Verizon for decades and always bought a replacement phone over the telephone, never the store. My program was supposed to be cheaper with the change...tech support tells me no, it has gone up 20% The tablet took 3 tech support people to get functioning after 45 minutes on hold and three subsequent disconnects once I got home. The phone took more patience and time to get to do text and a more quality tech person 5 days later. My online negative review generated an email from customer service and a call from a district manager who was only too ready to tell me to return the items to the store (100+ miles round trip) and pay the restocking fee if I wasnt happy. I countered with having salespeople competent enough to send the equipment home working in the first place and be honest about what the equipment can and cannot do. She actually said the store people were too busy with customers to do tech support. How about doing the set-up correctly so I dont have to call tech support? She actually said I had 14 days to return the items and then tried to compute that with the date purchased when I lost it and said that I could add the numbers. Complete waste of my time. I politely said I was done dealing with this mess and I was going to hang up. Goodbye. At least my phone now texts.

Dont expect to be treated like your at a Verizon corporate store. This place just wants to sell you a phone, if you ordered it online they dont wanna help with problems. We need a corporate store and close this joke of a store!

Nice bunch of guys. Love my new phone.

Josh was excellent, knowledgeable, and extremely patient.

I went there with a hardware question & the technician was very nice & his answer was extremely helpful.

The Verizon store in Somerset, KY is great and the workers are awesome!!

Great customer service!

This is the worst Verizon I have ever dealt with. I purposely try to do my business out of town. I now have my family doing the same we make all the changes and phone purchases when we go to Louisville. Unfortunately Sunday it wasnt an option to go to 2hrs away. We simply needed to add a line to our existing plan which wasnt a real problem the problem came when they refused to transfer the contacts from the non Verizon phone to the phone we added. It was going to be an additional $19.99 because we hadnt purchased anything that day. Note the phone the contracts needed to be transferred to had been bought there and actually still has 7 payments that they will still receive. Now I completely understand charging for random people to have contacts from non Verizon phones to non Verizon but to refuse to help a LONG standing customer is horrible service. I understand it is most likely the policy but that is where local management is responsible they get to choose if they are going to be the store people drive hours to do business with or drive hours away from and judging by the 2.8 stars they are averaging they arent getting the hint that they are sub par. Our monthly bill is over $400 its not like it would kill them to help us out we are definitely contributing. The sad part is we have 3 phones that will be replaced as soon as the new IPhone is released but guess who wont get a dime of that, the Somerset Verizon.

Cooper pour sales associate was fantastic. Professional and very knowledgeable. We will be back in a month to add to our account.

Our initial service with Brian was excellent. However, went in this afternoon for an issue and the woman I spoke to was incredibly rude. Will only go back if absolutely necessary. Honestly I will only deal with Brian from now on.

Reps knew their business and took care of the issue post haste.

They didnt even have a demo unit charged on a brand new phone I wanted to look at. They then told me it was the same as a smaller version they did have charged. I was looking at the Google Pixel 2 XL. This phone is made by a different MFG than the smaller version. I am a consumer and dont work in this industry. You would think they would know the product they sold better. The lady who tried to help me was nice but you could tell she didnt really know much about the phones. She was asking a guy (I assume a manager) he could not look up and act halfway interested for looking at his own phone. Not very professional.

Couldnt get resolution on my problem, had to go to another store 75 miles away

All I can say is watch your back in this store! They talk in circles, leaving you confused and they make promises they dont follow through with. I had a device I was trading in to upgrade and they took the phone (1 yr old S7) and led me to believe that it was paid in full. Anyway, the sales woman used my phone as a down payment of $97.00. I still owed a little over $200.00 on the phone and was under the understanding that the balance would be taken care of and I would get a new device payment. Well that is not what she did. She kept the S7 phone and MOVED the device pmt plan to a different phone on my plan that was PAID OFF! So, she essentially stole my phone and left the payments on my account (so I was supposed to pay for a phone I did not have because she took it as a trade-in). Totally underhanded and unethical. I spoke to corporate Verizon and they called the store and got it all straightened out, but they said the store should have NEVER kept my phone as it still had a balance owed on it. Just a warning....watch these people closely!

Very professional and knowledgeable.

Walked in almost two years ago, established an account, returned two other times since then and now for help, and I walked in today and upgraded two phones, seamlessly. Point is I have only received top shelf service from the staff at this establishment, always very open, helpful and efficient. Thank you Kennedy, Jamie and Jordan.

I went to the store ( though I had to go online to get the old style flip-phone my husband wanted) to have them help me transfer his contacts etc. Brian helped me do it and was a really nice gentleman about it. He didnt make me feel stupid at all (though I am about this stuff lol). I would recommend this store to anybody. I have dealt with them for years and will continue to do so!

First...I have been a Verizon customer for 20+ years. I have used the somerset store all of these years. We recently purchased a new phone. Less than 24 hours later it would not power on. We took the phone back for a replacement and after several hours of waiting for a response we were told they couldnt help us. We were told to go to the Apple Store in Lexington. After a not so nice discussion about their 15 day return policy and their lack of customer service we were told we were not welcome back in the store. So.....We took our defective phone to Lexington, they apologized to us for the phone problem and we were handed a new phone. They told us the somerset store should have replaced the phone. Thats what we thought!!!Something that should have been so simple caused a huge inconvenience and unnecessary expense.

Well if you wont help with your phone dont go over there at Somerset Verizon they wont help you

Not like Lexington dealers. But good employees.

My verizon experiance this week has been crpy.Online verizon chat said any unlocked phone was good to go.Bought unlocked phone. Went to store for them to put in service, told it wouldnt work.VERIZON ONLINE HELP SUCKS

Lies, lies, & more lies, regret so bad giving them my business. Worst customer service Ive ever delt with... stay away

In somerset ky tbey are very rude and I will notreturn

This place,needs some management,I went in for a new phone they screwed everything up and blamed it on me,what a hillbilly operation.Good luck

The CSR was very helpful and guided me to the perfect phone. He transferred everything from my old phone to the new one and made sure I was all set.

My aunt got a Pixel 2 XL from this store and paid for the glass screen protector, a $35 item. Not cheap at all for a screen protector but they had to order it since they didnt have it in stock and told her to come back later when it came in and theyd put it on. When she came back to have it put on, they put a glass screen protector for the Pixel 2 on it. Clearly not the right item, not the right size, and they put it on and handed it back to her without anybody saying anything. So either somebody had no idea that a screen protector sitting entirely within the screen and not the same shape as the phone at all wasnt right, or they did realize it was wrong and figured even though its their mistake that its her problem to deal with. I honestly cant believe somebody did this.

This place is ridiculous. Every time I go to pay my bill I have to wait ATLEAST 30 minutes before someone asks me if they can help me. They will just be sitting there talking not doing nothing and still make you wait! Even on sundays it will take you 30-45 minutes just to pay a bill! And every time I get a phone bill it seems they are charging me extra! My bill is never the same, it always goes up! My very first bill was $180 a month then my second bill was $250, etc. it never stops climbing. Now my bill is $466 and Ive been a customer for 3 years. You would think they would give loyal customers a discount for being with them and not switching to AT&T. But nope. So GOODBYE VERIZON! Its not been nice knowing you! (Btw the 3 years Ive had Verizon my phone hasnt been able to call out or text when extended or 1X but my mother who has the exact same phone and has Verizon can, so they still havent fixed it 3 years later!)

If i could give them a half star i would. They are useless and i could goggle the answers. Waste of time. Need an official verizon store here.

Dont shop there. staff is rude and try their best to do shady stuff. just buy at the real verizon on line and wait for the shipping. Cheaper at real verizon store NOT at the authorized dealer...

They were very helpful!

Very disappointed!! I was up for an upgrade went to an IPhone from a Samsung andhated it went back two days later to switch back to a Samsung under their two week piece of mind offer. At that time the Note 7 had been recalled and was about to be reissued so I ordered one to trade the IPhone for when they became available and was assured that since I placed my order within the two week period my piece of mind promise would carry over. Well we all know the Note 7 was cancelled, I found out from the news not the store so I went back to see what other Samsung I would rather have and at that time I was told that they were not going to honor their word and their two week piece of mind option. I contacted customer service several times and have been told by them that it was a store error and that I had did everything I was supposed to do and an exchange should happen BUT this store refuses to do so. This has been a fight I have been having for over a month now I have been ignored and given many many excuses but they are still refusing to step up and honor their word.

Really nice employees here, they really care about your needs and go the extra mile!

I have had Verizon for years, the service is good but cost to much and the service with the staff are awful . Hate dealing with them.

The price of the cell phone has really gone up. They sell them by the month payment plan.

Fast service

Best service in our area.

Great service!

Bad attitude

Wastes my time and tells me there is a $40 fee after I get done with my purchase. Had to decline.

Gotta have a phone

OK PLACE BUT TOO PRICEY FOR US!!!!

Love them

Mixed. On the one hand it was difficult to get my phone replaced but CSR hooked me up to Verizon to get the job done.

The people there are knowledgeable and helpful

Busy but service is ok

Very professional. Helped me with all I needed.

It was a very great experience

Got no good servicde

Very helpful staff

Tried to call the store several times, nobody answered.

Very knowledgeable and helpful

Rude and not willing to help customers

Good Service!

Very professional.

Rude employees!!!