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AT&T Store
1140 Vierling Dr E, Shakopee, MN 55379, United States
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AT&T Store
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Ti
Review №1

Brandon was outstanding in helping me! He was the third person to try and help me and fixed my issue with ease! He deserves a raise for his diligence and great customer service! Would recommend him to anyone !

Je
Review №2

Erica, was amazing ! She answered all our questions! She was very professional! Her bilingual skills were very helpful! She helped is with everything we needed ! Thanks so much ! I highly recommend this AT&T location !

Da
Review №3

Dave and Madi did am exceptional job with my sons upgrade to a new iPhone. He also did a great job checking our plan ensuring we had the best plan. Shakopee Noble by Cub Foods is the best!

Gl
Review №4

Tia was awesome! Lots of questions and she was so patient with us. Highly recommend!

Da
Review №5

Erica was amazing answered all my questions and was super thorough!!! She’s was super sweet and was patient!! Definitely recommend coming to this location and talking to her!!!

Ki
Review №6

Our experience was amazing and very helpful. Brandon was a super associate to help us. He got us set up quickly and done well. We walked out with smiles. The time was efficient and helpful.

Rh
Review №7

Davids a great guy! This company will do well, Things to keep in mind for anybody who wants to work here you just cant be a human anymore. As a manager I joked around around trying to relate to employees that were already difficult for the company. Not normal for me, But Screwed me out of a job no less! So be a robot, Be That unfeeling, unemotional Piece of meat!

Be
Review №8

Never have I had better service than this store. Absolutely love att. Service is fabulous here

De
Review №9

Good experience got helped a lot by Ericka and got a good deal with my accessories with my new phone ‼️‼️

Bl
Review №10

Dave and Maddie were super helpful and made it super fast and easy to get a new phone.

jo
Review №11

Thank you Dave for the great service today. Very much appreciated!

De
Review №12

Fantastic help with everything to get my new phone set up. Highly recommend Brandon... he knows his stuff!

Co
Review №13

Dave was just awesome!He’s an outstanding guy and definitely made this kind of thing easy for people to understand, when I’ve experienced others all over the place, and they did not know anything

Bu
Review №14

Erica was super great training the two girls!!! Erica,Tia, & Madi were super amazing!!! Quick and Easy service!! Definitely recommend!!

Kr
Review №15

Thanks to Tia, Madi, and Erica..... my visit was productive... service very satisfying....

Gr
Review №16

No waiting. Friendly service. Didnt see a lot of products in terms of tablets.

Cr
Review №17

WOW ERICA WAS AMAZING, I WILL USE AT&T Forever!!! Thank you

Ma
Review №18

Erica L. Was AWESOME! GREAT QUICK SERVICE!! DEFINITELY MORE THAN 5 STARS!!

Kh
Review №19

We switched to AT&T but encountered a problem and had been dealing with customer service, this simple issue became very complex. Eventually I went and talked to Brian, he was able to take a portion (anything he had the ability to do) send a couple emails and remove one huge obstacle for me. This was above and beyond - Brian and his team were not involved in my situation at all, they were only there to help me!Thank You so Much -EXCELLENT CUSTOMER SERVICE

Pa
Review №20

Dave and Madi helped me out with 3 lines to switch over. New phones and home delivery with setup when my wife is in a different state. A+

Er
Review №21

Dave did a great job thank you for your help

Ry
Review №22

Rhandy was super helpful and made the experience great and got me a new phone and hella deals. Highly recommend.

Me
Review №23

Brandon was great!! He was so helpful and very patient. I would highly recommend him to everyone :)

Ga
Review №24

When I walked into the store a representative was ready to greet and help me promptly. The staff new exactly how to navigate the products and service I was looking for. Thanks for the great experience!!!

Sh
Review №25

Brandon provided excellent service today with my phone transfer.

Di
Review №26

This was the best experience. Maha was a joy to work with. All of my requests and questions were answered. All of the information was clearly explained. I know that any thing that may needed in the future will be expertly taken care of. I would highly recommend AT&T.

Li
Review №27

Very friendly and extremely pleasant and knowledgeable! Thank you for your help!!

El
Review №28

Started with a phone call inquiring about information to become a first time AT&T member. Turned into a visit and got my new phone with my Apple Watch and their new TV! Who would’ve thought it would go so smoothly! Appreciate Nick for all this information he kindly provided and in good detail. Off to watch some HBO movies I go! Awesome people :) Recommending to anyone!

Mi
Review №29

I was having a horrible day and staff (The SM: August. And the ASM: Brandon) handled me for two hours and fulfilled my upgrade with having a dance party *not a literal dance party* lol but a great time and dealt with a turbulent circumstance with a smile and I have never received 10/10 customer service for an entire stint of a purchase. These two are destined for a great future and the chemistry emitted energy for all in the store! Great job y’all. LGI: Let’s get it. -Mikey J 🎤

Ch
Review №30

I gotta tell you. This store is the one. I come in here with a huge problem and my man Nik really took care of me. I even learned about a service for my brother who’s a cop that can save him money. Highly recommend!! Peace n Love

Os
Review №31

Brian, Kelly, and Steve were amazing they helped us with the watches my girl and I bought thank you so much

Je
Review №32

Brian and Nicholas were a great help today. Great customer service, clean store, easy and stress free!

Lo
Review №33

Awesome experience. Brandon was able to help us with our phone and account issues. Very knowledgeable and was able to save us money on our service. Thanks!

Da
Review №34

We had a long wait time due to covid restrictions but it was worth the wait. Brian, the store manager, was very helpful, informative and friendly!

Ca
Review №35

Nick the sales associate was amazing. I came into the location with questions about replacing my phone and left with HBO max and a new plan that was cheaper. I recommend this store.

To
Review №36

Good experience Brandon did a great job! 👍

Ab
Review №37

Dave is helpful guyNice place

Ti
Review №38

Had the pleasure of working with Dillon and Jake today. They both were very professional and extremely helpful. They were able to solve my current issues with ease. They also were able to save me a ton of money on my current account and also assisted with my businesses account which also turned into amazing savings. Feels great to leave with several new phones and money saved. HIGHLY recommend these guys. If your looking to find the best deals/upgrades and to save money you can’t to wrong here.

Vi
Review №39

Thank you for the great customer service provided. I was able to get in and out of the store and was able to get all my questions answered. Great work and keep it up! Will definitely recommend this store with family and friends.

Mi
Review №40

All of the staff is very helpful!! The manager Brian has gone above and beyond to help me several times now. I appreciate their knowledge and helpfulness and will continue to shop at the AT&T in Shakopee!!! Thank you Brian and staff!

Ki
Review №41

Dave went above and beyond to help us. Will be back to this location!!

HO
Review №42

Would like to give a shout-out to ATT Shakopee. Always a great experience when I go there. Maha (representative) she was very informative and gave me the best of the best deals. Always friendly and has a positive vibe. Kudos to you guys. Keep up the good work and highly recommending this location.

Da
Review №43

Cant say enough about the great service from Micah and crew at AT&T store on Vierling in Shakopee MN! They took the time to remedy my phone issue but also look over my plan and save me $$$. Such kindness and patience is so appreciated. Thanks Micah (who was the lucky? one) to greet me at the door. Thanks also to Brian and Dillon. Bright stars in todays world. Thanks again.

Ca
Review №44

Perfect customer service! Always ready to assist and has the perfect solution. Keep up the good work and definitely going to recommend this store.

Je
Review №45

We just made the switch from Verizon to AT&T, largely because of the customer service I received. The staff at AT&T in Shakopee on Vierling Dr. is first class! Brian was awesome to work with and made switching from Verizon, after 21 years, an easy process! Thank you!!

Re
Review №46

Holi and Brian were incredibly helpful. I had lots of questions setting up new service with a new carrier and they walked me through everything quickly and with an incredibly helpful attitude.

Wa
Review №47

The whole staff was very friendly and my rep Nick really knew his stuff and was extremely helpful. Fantastic service!

Bo
Review №48

What customer service the experience was painless and fast the staff very professional and knowledgeable

Bo
Review №49

Micah was incredibly helpful in getting me a new phone and pricing plan. Great service and staff here, highly recommended!

Ch
Review №50

Alex was great! He set up our new phones and TV Service and made it so easy for what can be such an inconvenient task. Great customer service and the additional staff was also so friendly and helpful. He was thorough in searching for discounts we were eligible for.

Ja
Review №51

This was an amazing experience, Nick and the Manager have been extremely helpful through my learning. Im old and I need technology, but still learning. These guys were the best teachers

Ja
Review №52

AT&T in Shakopee was awesome! Customer service was great! They helped me work through everyone needed. AWESOME staff...friendly and patient! Thank you!

Xi
Review №53

Super quick and very helpful! We were in and out in about 15 min. Thank you for all the help and quick service !!!

De
Review №54

Friendly, knowledgeable service. My salesman,Steve went above and beyond assisting me with my new phone purchase. I will happily recommend him& team at this AT&T location!

ja
Review №55

Very friendly, welcoming and very informative staff . You will definitely get the best deal possible . Give it a try .

Je
Review №56

Very easy to talk/ask questions! Truly appreciate her as my sales representative

Sc
Review №57

Courtesy to Customer was very nice and I felt appreciated after service from Att Rep Maha at shakopee location I felt very positive every time she helped me!

Ra
Review №58

So my experience coming to Shakopee Att location was very very good and the Reps out there specially Maha and Steve were extremely helpful in taking care of my facebook and Gmail issues and was a very happy customer getting the best service

Jo
Review №59

At the store and Shakopee Brian Adam helped me tremendously get through a problem on my phone I want to thank him and I give the store 5 stars

Ke
Review №60

I worked with Maha today and had a great experience, she was very patient and helpful!

La
Review №61

Went to the Shakopee AT&T tonight to open a new business account and purchase 5 new phones. We had to transfer data from 4 old phones to the new phones as well as buy the necessary accessories. Needless to say, it took awhile. We worked with Nick and Micah. They went above and beyond! They made sure everything transferred smoothly, were patient, personable and professional the whole way through. In fact, they even stayed 2 1/2 hours past closing time! Now that’s customer service!!!!

St
Review №62

Micah was awesome! He made our phone upgrade seamless! We will definitely use this location in the future!

Sc
Review №63

On 12/2 Maha offered great knowledge and service at the Shakopee location. Definitely turning to her for all things phone related down the road!

Th
Review №64

We love at&t we have used them for many years and have always been good to us with great service.

Pa
Review №65

I was waiting and another person walks in and gets taken care of before I did. I dont know what kind of people you got working there but they need to be trained properly

Bo
Review №66

Oh my gosh Alex B. is fabulous!!! I went in to buy my first ever Apple Watch and walked out with a beautiful watch, a better plan and a perk of HBO streaming service! We had a great conversation and I was thoroughly taken care of, thank you!!

Ja
Review №67

This is a friendly store with excellent customer service. Alex did a great job providing me with everything I needed. When I had some issues and questions after the sale, Alex patiently took my calls and resolved the issues to my complete satisfaction.

je
Review №68

Great time at the store with Maha. Excellent service and got the daughter set up with a new phone!

Se
Review №69

Maha was very nice and explain everything to me.

Va
Review №70

Great service from Dave

Di
Review №71

Awesome experience today at the Shakopee corporate store. My faith as a new customer with AT&T has been restored. Alex and Dillon were both very professional and caring. Thanks so much guys!!!

Ma
Review №72

The service was great Maha was very helpful I got everything I needed

Ph
Review №73

Good eveningI came in to at&t store in shakopee for inquiring about services, and Maha were incredibly helpful in teaching all the services and products. Its a great experience and she went beyond the call of duty to make the switch from verizon.

Ka
Review №74

Soooo very HAPPY with my Att shop in shakopee. Was so helpful I can’t stop singing their PRAISES MAHA AND BRIAN!!!!

Ke
Review №75

Micah was very informative. Switched my plan and saved me some money on my monthly bill. Definitely reccomend this location and Micah!

Jo
Review №76

Maha and Brian was very personable, great experience.

Br
Review №77

Hands down the best AT&T store I’ve ever been too. I’ve lived 3 states within the last 3 years and I’ve also been an AT&T customer for 3 years and I have never dealt with such professional and helpful AT&T employees. They are extremely knowledgeable and can probably fix any issue that arises. They are very kind and extremely helpful as well. I had a huge issue arise when I tried to upgrade my phone online and it was so complicated that they couldn’t do anything at the store, they had to connect with a different department of AT&T to get it resolved and after a day they got it resolved and I was able to go in and upgrade my phone. Also I would like to add how clean kept the store is. When you walk in the store they have face masks for you and multiple hand sanitizers. Every employee had a face covering every second I was there And when a customer left from the store they completely sanitized down the area they were in. I was also greeted very kindly, with the door opened for me! Special thanks to Dillion for handling and dealing with the tough situation and for getting me my upgrade! Also I worked with Alex who was so nice and Helpful as well!!

Da
Review №78

Great experience today. Maha, Brian, and Holi all did a great job transferring my service from another provider. Thank you!

Er
Review №79

Excellent customer service and Mahan was very helpful. Great manager at this location

Ka
Review №80

Came in the other day to switch over from T-Mobile and wanted to switch from Andriod to IPhone. Micah did an amazing job! And I got an Apple watch, which Alex helped and showed me how to use that and get that set up. Definitely coming back to this store again!! The guys there are great!!

Ta
Review №81

We moved my moms phone number from TMobile to my daughters AT&T plan. Garrett helped us jump through all the security hoops with a positive attitude. Very much appreciated!

Ch
Review №82

Super friendly. Very helpful

Er
Review №83

Maha at the Shakopee AT&T location was a delight to work with. I had an idea of what I wanted already in mind, but she walked me through the options and plans available to me, explained how my new plan and device would impact my billing plan, and informed me of other promotions available through AT&T. I returned a few days later, after my new phone arrived to activate, and was in and out within 15 minutes. Can’t recommend the Shakopee AT&T location enough! If you visit, be sure to ask for Maha!

Wa
Review №84

Dave was awesome!

Sh
Review №85

Had a great experience with this store. Micah was quick to help us transfer data and upgrade our phones.

da
Review №86

Dez and Maha were very professional and helpful.

Da
Review №87

Maha was great, answered my whole list of questions.

Ma
Review №88

Dillon did a fantastic job! He was incredibly knowledgeable, patient, and helpful. Extremely friendly service.

Se
Review №89

Amazing customer service. Brian thank you for being patient with us and being friendly too. Over all great experience.

Ma
Review №90

Alex is the bomb! Helped me and my fiance get our new phones and plan and made us feel like family. Thanks again Alex! Hope they give Alex a raise, he deserves it!

Je
Review №91

Brian gave me excellent service and resolved my issues. Will recommend to my friends.

Sh
Review №92

Each person that I worked with in the store was helpful, knowledgeable and professional.

Ca
Review №93

The AT&T store in Shakopee today ..the employee was very helpful.

Ti
Review №94

Didnt recieve proper costumer care felt like a lot of foolery.

pr
Review №95

Maha was agreat help.. knew exactly what she was doing.

Ge
Review №96

Excellent service with both Maha and Keondrick 😃

Su
Review №97

Maha was very helpful and not pushy. Good experience!!

Da
Review №98

Great experience. Very knowledgeable and helpful staff. I have been daily driving past this newer location since August of last year and never saw the store. Glad I finally found it and was given friendly assistance today with getting my wifes iPhone fixed with a new sim card. I will be back the next time I need assistance.

Th
Review №99

In my opinion, the best AT&T techs are in this particular store. They open the door for you to welcome you in and with smiles on their faces they treat you as though you’re the only customer of AT&T. They value your time so they work with speed. The services they provide are simply awesome! They deserve 6 stars!!!

Br
Review №100

We had a lot of questions about international service, upgrades and hotspots. The employees were very helpful and attentive. This will b the store we visit for all of our phone needs.

Information
15 Photos
100 Comments
4.9 Rating
  • Address:1140 Vierling Dr E, Shakopee, MN 55379, United States
  • Site:https://att.com/stores/minnesota/shakopee/180204
  • Phone:+1 952-445-0011
Categories
  • Cell phone store
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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