It would be impossible to find a worse place to find an honest or competent employee. The first lie would be the amount of credit to return my current phone, the second would be the promotion told and what showed up on my bill, and the third would be no mention of any web upgrade charge. There is ZERO chance I would ever do biz with this store again.

I was just made aware of unauthorized changes made to my account at this location while we were there a month ago looking at upgrading a phone. We ended up backing out but they processed the plan change anyway. Avoid this reseller and go to a real store.

I wish I wouldve grabbed his name, but the date I went in was 6/28. This guy was helping 3 maybe 4 customers all at once while his partner was also on the floor with a customer. Even though I wasnt the first one in the store, he managed to get me in and out with an amazing new phone, the N100, which I wouldve never known to seek out. My situation was pretty pitiful in general, and this guy chose for me the best possible phone to redeem it. I appreciate you being to empathetic, and genuine. Give this man a raise, and a 3 week paid vacation!

Great staff and Really helpful. Krister kept it Fun while doing the transaction and made a really fun experience.

Wow in my 21 years of life Ive never been wowed as much as I have when I went to this T-Mobile. The staff and service was phenomenal!

Terrible service, one terrible employee and the store looks like a rundown laundromat. Theres no open sign and looks shuttered as well.

Kiara helped us all get the best plan. She was knowledgeable and efficient. I haven’t had this type of high level service from any of Sprint customer service reps. Others in the store were helpful as well. I am so impressed by their level of service. Because of them I will recommend T mobile to others!!Theresa S

Kiara was amazing, and really helpful. The entire store employees were super nice. I would definitely recommend to the store if you need any help with you phone.

My experience at the store was pleasant and nice due to the great customer service and friendly demeanor of a employee named Kiara. She was very knowledgeable and gave me great info regarding my new plan and device. I am definitely going to recommend this store to my family and friends.

Gavin Borges was extremely helpful today! I came in wanting to do something simple and I felt like I was jumping through hoops just for one thing. I went to a different location as well and they did not help whatsoever. Then, I came into this location and was greeted by Gavin and another staff member. Gavin helped me for literally hours. He saw that I was frustrated and stayed over an hour after closing time to help resolve my issue. He made sure that I did not leave until I was happy. I finally got my issue resolved and I am happy with the way things turned out in the end.

Gavin was very helpful in helping me choose a new phone and giving a lot of information what’s the difference between this phone and the other great communication better then the other T-Mobile store I’ve been too.

Came in to hop on my friends plan and received the best service and a new note 20!!!! Not only do I have supreme service even in bemidji but i have supreme service in all of Minnesota. It makes me ask myself why was I sticking with Verizon for double the cost if you are with Verizon stop paying double for worse service and come in to t-mobile for great deals and the best service Ive had in years

Ordered a silver apple watch series 6 to treat myself as a late Christmas gift and I couldnt have been more happy with service not only was service quick clear and concise but Gavin and Lee managed to make it fun and entertaining. If youre not going to this T-Mobile where are you going because in my many years of being a customer Ive never shared so many laughs while waiting for my checkout. Long gone are the days of awkward silence while being in a cell store Gavin and Lee at the Shakopee T-mobile give you great service and a show 10/10 couldnt recommend a store more!!!!!

This was probably the best experience Ive had in a phone store. Kiara helped our family and was fantastic. Philip and Gavin were also working and they answered questions and were generally very friendly once they each finished with their other customers. Great service all around!

I had the pleasure of working with Gavin Borges at T-Mobile Shakopee store. He was very helpful and customer service was excellent. He spent the time needed to work on the best plan and deal for me, and he will for you as well. Hands down the best experience Ive had at cell store I highly recommend coming in and seeing for yourself. Excellent service and workers thank you T-Mobile!!!

I feel very bad with the attitude of staff and management here.

I hadnt I put an app on my phone that took over everything. several people thought they knew what to help me and none of them helped me. I came into shock PT Noble mobile and they fixed it right up. I love them

Kiara get thing done! Knows how to understand the person with different language. 2 thumbs up also!!

Kiara was so helpful and attentive throughout my entire transaction. She is my goto customer service rep from now on. I never get anything except the BEST service from her !!

Worst customer service. Came in tonight to upgrade my phone and the guy working knew absolutely nothing. I told him I would just go to different location and talk to someone who knew what they were doing and he just said okay sounds good. What a joke. How about you hire people who actually know a thing or two about phones.

I went to this location and received the best customer service Ive had at a phone store. Kiara helped me with my billing issues and got me better service with a new SIM Card!

KiaraThank you so very muchExcellent service and very nice!Very efficientGreat phoneVery satisfied!!!

Outstanding customer service would recommend anyone to purchase from there T-Mobile service. Lee Arnold is the best at attending people such a great guy and very cooperative..

They were very helpful and patient answering all my questions before I decided which phones to buy. I definitely recommend them.

Went into the store to get a new phone and Kiara did a great job at setting everything up for me! Definitely recommend.

Very bad service buy a screen protector when I buy a new cell phone and they told me if I bought it there and if it crashed or took off or so on. They repeated it for me for free every time that happens. however, it wasnt like that. they didnt want to change it because they said something like that just to sell something. its very low on their part, T Mobel

Will went above and beyond when it came to helping me with ever question I had about my phone and account. He was very personable and made my experience of phone shopping simple. I will definitely be back the next time around.

I have had nothing but speedy, friendly, well informed help at the Shakopee location. Way to go!

Wonderful! Staff was super helpful and made my transaction super easy and enjoyable. Highly recommend

Kiara helped me get a lower bill with still getting a brand new phone Great work and customer service here

Friendly people work here. Not one issue about them.

Very helpful. Even if the problems weren’t fixed. Customer service was respectful and anxious to help.Go see Gavin!

Kiara did an amazing job and had great service, I will definitely be returning to this location!

Kiara was super helpful and knowledgeable on the devices and plans, making it a easy process of upgrading phones!

Phil was so helpful. Did all my transferring phone to phone. I love T-Mobile!!

Kiara was excellent to work with! She made getting a new phone fast and easy!!

The staff are incompetent and the store manager is even worse. He had no idea what he was doing and every time I asked a question he literally said, I dont know followed by asking me the questions I asked him!!

Gavin was a absolute joy to work with exactly what you look for in the service industry.

Lee was incredible! Best experience in 30 years! You rock!

Awesome employees!!The customer service at that specific location is amazing!

Very awesome crew. Havent really gone through a phone service store where they really work with you and help you out. If you are looking for great people and great customer service from your provider this is the place for you! Highly recommend coming here if youre looking into sprint. Satisfactory is low balling the service provided.

Gavin is truly what makes coming into a store worth it. He is one of the reasons why i hope robots dont replace the service industry or if they do that at least hes the one they base the robots off of.

Hi this is Beth Matthews. I got a new awesome Samsung Galaxy FE at TMobile. The 3 people that helped me are Kiara, Phil, and Will. They were very helpful and patient. They went beyond kindness. My overall experience was awesome! I will definitely recommend this store and t-mobile. I also had a fun experience while there and made a new friend with another customer who was at the store at the time. Im so glad I came here!! Thank you very, very, much.

Kiara is a great agent help us on our phone

Just wanted to share my experience yesterday at Sprint. Jeremy was amazing! He was very helpful and knowledgeable and made me feel like we were friends. So glad we happened to go to that particular Sprint store! Will definitely be going back if I have any more issues with my phone. ( I drop my phone a lot.) He suggested the Otter case and liquid glass that he put on for me, so hopefully its virtually Shawn proof! Lol! Thanks, Jeremy! Youre the best!

Kiara was very helpful great hospitality and very nice!

This store is now my favorite Sprint to go to ever since they have gotten new management. These guys/girls really know what they are talking about now and are super helpful. 10/10 recommend

Phil was a great help! Both times I stopped in.

Very patient... Especially older people!Lee and Kiara

Ready the moment I entered the door, offered accessories relent to my interests, friendly the entire time.

Kiara Thank you for making my least favorite thing to do as painless as possible!

Customer service is extremely slow. It took me almost 2 hour of wait to talk to the tmobile customer service representative. I am very unsatisfied with the tmobile customer service

Went In looking for a business plan. Jeremy was very knowledgeable and great to work with. Thank you for great service. Highly recommended

Had a great experience getting my new IPhone 11 at the sprint store. Kiara was very knowledgeable, helpful & very pleasant to work with.

Great experience! Just found about this thing I can put in my car and get unlimited internet in my car. Going to be great for road trips!

Christian gave us an estimate and did a great job. Kiara and Jeremy set us up for our service plan and new phones. Both were very knowledgeable and helpful. They all were good about answering and explaining our questions.

Will is great. If you have anything phone related go to this store, hell make it happen.

Great people to work with.

Awesome Awesome service, So greatly appreciated

Upgraded 2 of our lines with Christian and Kiara. They were very helpful and I left with 2 shiny new phones.

Great service!! Very helpful and knowledgeable, they made sure to help me with everything I needed and even saved me some money. Thank you!!!!

This Sprint was super awesome! Jeremy was a HUGE help, we are very greatful! By far the best customer service Ive had in a Sprint EVER!

Helpful staff, decent inventory.

Kiara did an awesome job thanks!

This location is very patient with their customers. Kiara was very knowledgeable about the different phones and gave me a very clear quote on how much everything costed to join sprint. I will only come to this sprint location from now on, even though it is a bit of a drive just because of the great customer service she offered.

They have super friendly service the guy even stayed longer than store hours to help my family and I fix are 4 new phones!

Great service great people!!

Terrible service. 0 stars. No respect for people at all.

Kiara is very helpful and patient. Helped me fix issues with my phone! Definitely great service at this store location.

Excellent Kiara and lee

Kiara was the most helpful and considering person of my situation and helped me get a new phone. Highly recommend coming to this store and dealing with her!

KIARA DID A AMAZING JOB. THANK YOU FOR ALL THE HELP. AMAZING

Kiara was great!

Duncan was spectacular! There is still good customer service out there. I would recommend him to everyone. He knows his stuff. Thank you!

Excellent customer service from the store manager, Jeremy. Not a Sprint customer, but now wanting to be one!

My phone wasnt receving calls and i brought it into the store and they had it fixed and installed a new liquid screen protector in 26 min. Allways giving me accurate time quotes and answering my questions well working! Thx Chris!

When I went it was always understaffed and not many were knowledgeable of what they were Selling. One exception was Derek and the Spanish girl. They were clearly the best staff their. They were honest. Set the right expectations and helped resolve a lot of problems

Service was excellent!!

Agree with the other reviewer, if I could give this place 0 stars I would. Received the completely wrong information from the employee who seemed like they couldnt care less about helping, I had to explain the concept of switching to a newer phone multiple times. Need to go back to the store but will drive farther to go to another one to avoid this one. Makes me want to switch carriers.

Great!! Very knowledgeable, the most help I’ve ever had! Best expierence. Recommend 100%

They shut down the store early. Got threatened by one of their employees, which got up in my face and told me what’s up bro what are you going to do, and told to go to Verizon. Good thing my contract is almost up, worst customer service ever.

Kiara help me to set up my new Apple WatchThanks

Friendly service but next time I will go to a bigger store with more options

Very happy. Quick service. Thanks!

Really friendly and welcoming! They have excellent service!

Kiara

Save yourself self a lot of hastle and headache and read the better business bureau reviews and cases about sprint before getting sprint service.

Sprints staff was very helpful

Average. Not bad not good. Medium

Carter explained alot and helped us get our bill down

They Stayed an extra half hour after closing to get our phones activated

If I could give this place 0 stars I would, waiting 25 minutes just to pay a bill because the two people working wouldnt stop joking around with each other

Great customer service

Came to pay phone bill at 7:50 both workers said they were clocked out and closing up.

Was there for about 20 minutes and never got a single word spoken to me

Very helpful and friendly

Great service

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T-Mobile is a joke.I recently switched to them to join a family plan after being with at&t for 22 years. I have regretted ever since. In the less than one month Ive been with them.Ive had more problems with phone service and customer service than I ever did in the 22 years with at&t. Almost everytime Ive gone into the vierling t-mobile location there has been angry customers in front of me. Today I had no service when I woke up so I went to the Vierling location and walked in. The employee was helping another customer and he looked up at me and said we arent open I helping this customer and kind of shooed me away with his hand. Am I in the twilight zone? Did he just say we arent open Im helping this customer and then give me a wrist flap, Then why are your doors open ? Why is some other customer being helped ? Long story short I will be leaving t-mobile

Kiara Grasias