You will get more honesty and integrity at a buy here pay here dealership. We agreed on a price and ORDERED a new Jeep and put the first months payment down. Five weeks later I get a call saying the Jeep has arrived but they can’t honor the deal. The price ultimately went up around $100/month even though they were generous enough to give us $250 off and some floor mats. I understand market adjustments but not after a deal is made and money is exchanged.

Definitely want one of their Jeep’s. Charles=excellent gentleman. Love that we communicate by text.Hope to be a customer for a long time to come.So…. See the pix!! (Promise to add more pix)This happened. A phenomenal 2021 Jeep Wrangler Rubicon.CHARLES ASSINISales & Leasing Consultant was articulate, kind, prepared, and organized!!The easiest and most uncomplicated auto purchase I’ve ever experienced.As stated above, we communicated primarily by text. This was very convenient as we had a standing conversation going throughout this process.We added some steps, picked a date for pickup and payment. My new Jeep was clean, shiny and a full tank of gas.Love my new Jeep!!Thank you Charles and Lia!!See you for oil changes ⭐️⭐️⭐️⭐️⭐️

Walked in to shop around and was not expecting to make a deal and purchase a new ram. Charles Assini went above and beyond. Great gentlemen to work with! Highly recommend asking for Charles!

MICHAEL LIA JR. Was my sales guy and I couldnt have asked for anyone better suited for my purchase, he was very relaxed and never rushed me. My favorite part about working with Michael is he will never give you an answer to a question he doesnt know, he always directed me to someone who could help ( I dont write reviews often but I have no shame in saying I only came across one individual who was rude and at the time I just laughed at him while he was helping me).. If you come across any employee that says what do you want me to do about it... when you ask a simple question just know your mood when leaving will not be a positive one. Im not here to leave a negative review because at the end of the day I love my car and Michael and the finance department were very helpful, but Im also not going to let the fact that an employee made a hostile environment over a simple question that could have led to a simple response with reassurance..To that person..Dont ruin a persons car buying experience...be more like Michael, kind.Thank you Michael and Michelle for making the process simple and enjoyable.

I recently a purchased a Ram 1500 from Lia CDRJ of Northampton, MA. The Sales Consultant Amber Brainerd was very attentive, and handled the buying process with ease. Amber was excellent to work with,, and made the purchase Very Enjoyable!

I purchased a hard to find used Ram 3500 Dually Diesel truck from Robert Filuta at Lia Chrysler Ram. It was (supposed to be) a 5 1/2 hour drive from my house, he happily stayed past closing due to some extra traffic we hit on the way, and he made it well worth the round trip. There were a couple glitches in the transaction, but Robert and the rest of the Lia staff made sure they were ironed out quickly. The easiest and best service on a vehicle purchase and follow-up I have ever experienced, and I am almost 70 so I have bought quite a few!

Easy, straightforward, quick purchase of certified 2019 Jeep Grand Cherokee. Salesman Michael Lia, Jr. responded promptly to all questions whether by phone, text, or email. He provided thorough answers to questions throughout the process and made followup inquiries to check satisfaction with purchase after delivery. Extremely efficient handling insurance, registration, procurement and placement of new plates and arranging trade-in of old Jeep. Car in perfect condition upon receipt. Fair price.

I recently purchased my third Jeep Grand Cherokee from Vinny Notaro at Lia - this time, like in the past, was an efficient and pleasurable process. Vinny worked to find me the specific car I wanted and, once he found it, offered me a better price than any other Capital Region dealer. What’s more, because I already have an established relationship with him and knew what I was looking for, I was comfortable handling all of this via email. Highly recommend Lia generally and Vinny in particular.

Gerry in Schenectady helped me purchase this beautiful car!! Extremely happy with the service and was a very easy process!

Awesome service from these folks! I could not have asked for a better experience. Scott Demoulpied in particular was very polite and knowledgeable. As a first time truck buyer he put my mind at ease and made my shopping experience top notch. To all the folks at Lia Chrysler Jeep Dodge Ram, thank you for all that you do on a daily basis for your Customers. Highly recommended!

Thank you to Charles Assini for the exceptional customer service you provided in helping us to locate the perfect vehicle of our choice. We feel you went above and beyond in answering all of our questions and concerns. We greatly appreciate all the information you provided to make us feel comfortable and confident in our purchase choice. Thank you for your clarity and patience to assure we understood all the technical advances associated with our new vehicle. (We are not from a technology advanced generation and you made us feel very comfortable with the knowledge we needed to use all the advanced technology amenities that came with our vehicle).We will highly recommend that anyone in search of a new vehicle consult with you. Our new car purchase journey was significantly enhance by your expertise and guidance.Thank you.

Vinny is hands down the best. Bought my last 2 trucks from him; told him what I was looking for and made it happen. Highly recommend buying from Vinny!

Recently bought a used Ram 1500 from Lia. Charles Assini was fantastic. He got me into the vehicle I was looking for at a price that fit my budget. Charles took great care of me. Highly Recommend.

Robert Filuta was a great consultant to work with and he was very helpful. And I was able to purchase a brand new 2021 Dodge Durango... Thanks Again !!!!

I have received great service at this dealership since purchasing my 2016 Charger and I have been given good advice from Jared Pott. Last visit my brakes were replaced all around, this time was just an inspection. I have had maintenance from oil changes, to air filter replacement, new tires, etc... over the last three years and have been very pleased. I highly recommend Lia.

Easy, painless process. No issues and got the car within days, as it was a vehicle locate.Would absolutely do business with them again

I recently released my lease for a 2021 Jeep Grand Cherokee at LIA CHRYSLER/JEEP/DODGE/RAM in Schenectady. It was such a pleasurable experience working with Vinny Notaro. I would highly recommend visiting LIA if your looking to buy or lease, and ask for Vinny.

We purchased a 2021 Dodge Challenger from Lia Chrysler Jeep Dodge Ram this week. We had ordered our car on 5/24/2021 from a super salesman Vincent Notaro. The car came in with everything we requested. Prompt delivery with knowledgeable salesman. Great match ! We’ll used Lia and Vincent again !

Service was done in a timely manor. They topped all my fluids off and even changed my engine filter without me having to even ask. They even washed my car which was an added bonus! Highly recommend!

My husband and I purchased a Jeep from this dealership yesterday, and we could not be happier with the level of service we received from every person we dealt with. The receptionist, salespeople (we had the pleasure of dealing with Charles Assini as well as Alyx), and finance person were all wonderful. We were treated with care, informed every step of the way, and the transaction and paperwork were quick and to the point. Best of all, we LOVE our new (to us) Jeep! Five stars for sure!

This is the second vehicle I have purchased from Lia and just like the first purchase, I could not be more happier. Vinny is absolutely the best, he was then and was currently straight forward with me and made my car buying experience less stressful and a breeze, Ive already recommended this location to everyone I know looking for a new vehicle and am doing the same for anyone that reads this review. This will not be the last vehicle I purchase from this location.

Service woman DiMarco customer service is very poor with a negative attitude,made me feel very uncomfortable as she drilled her opinion about my car issue without a full diagnostic. I service my car prior to meeting me demarco and the service was great…

Gerry is an honest person and a straight shooter. He was relaxed and professional at the same time. Michelle made the signing of paperwork fun while be extremely thorough at the same time. This is my best buying experience since 2016 when I bought my last Jeep Compass at your dealership.

I have been leasing and buying vehicles from the Lia group for myself and my family for 40 years! Toyotas, Hondas, Jeeps etc. Obviously, I am very satisfied with their consistent level of service and their competitive pricing..I just finished leasing my third Jeep Grand Cherokee from Vinnie Notaro. Working with Vinnie was a great experience right from the start. Vinnie is very easy going, no pressure at all, which is exactly what you want. He listened to what I wanted and delivered. Definitely one of the most efficient and pleasurable car buying experience I’ve had. Vinnie is very professional and honest. I would not hesitate to recommend Vinnie to any buyer

Just want to thank Charles A. For helping me get into my new Ram he was very patient and worked hard to make the deal work . I will definitely recommend him to friends and family and anybody who is looking to buy a CJDR product once again thanks Lia family and Charles!

Gabbi was very thorough, made good recommendations, communicated very well, and made sure I was taking care of!Extremely happy with the service

I was in the showroom for service on my vehicle a 2011 Dodge Durango hemi citadel and I would have liked to look at new Durango’s especially since I received a call about upgrading and not one person would speak to me. I was completely offended. I got up and looked at the new third row jeep in the lot and was ignored. I will never do business at this location.I am in sales and I would never ignore a customer who is showing buying signals.

I’m giving a five star review because of the customer service and satisfaction I receivedbut I also like to get a five star review for the sales representative Scott Demoulpied who took the time To take care of me from start to finish and if anyone is looking for a new car or even a used car stop in and talk to him he will be satisfied just as I wasThank you Scott Demoulpied

Charlie Assini was our salesperson and was an outstanding representative of the Dealership. Our overall experience at Lia was a good one. They found us an excellent financing option which met our budget and, despite being very busy, were able to get our new vehicle prepped for delivery within a few hours. I would highly recommend.

Once again I brought my Jeep Cherokee in for routine service as Ive done for years and the service at Lia was exceptional. I am very happy with Lia. They consistently provide friendly and professional service.

Mike O’Neil was great to work with. Quick and easy process.

Can’t thank John and the rest of the Lia service team for their exceptional service on my vehicle. John is very professional and gives a very detailed explanation on everything that was done. Can’t thank you enough again. Outstanding service team at Lia CDJR

Just bought Ram 1500 Bighorn. Loved the attention to detail and knowledge that Scott Demoulpied brought to my experience at Lia. The truck was beautifully detailed and ready exactly as promised. Go talk to Scott he will steer you to the perfect vehicle .

I am sooooo happy with my new Jeep WillysCharles Assini was a pleasure to work with.Charles keep me informed of the delivery, answered all my questions and concerns.I couldnt be happy with Charles and Everyone at Lia Chrysler Jeep Dodge Ram that assisted me.Thank you very much

My experience was very efficient thanks to Rob Filuta. He was a pleasure to work with and I highly recommend him.

Quick and easy! Got a beautiful new vehicle and was able to lease with little down. Would buy from Lia again. Thanks BoBo!!!

Great place to buy your vehicle, Robert Fulita the sale rep treat you like family, he work with you to get into the car of your dreams. So ask for Rob at dodge.

The overall experience was great! I have purchased multiple vehicles from Lia over the years. Vincent Notaro and Matt Dyer are always my go to guys. They make buying a vehicle easy.

Patrick Myrie did a great job on my last visit for service on my Jeep Cherokee. He explained everything that I needed done and kept me informed on how things were going and when my vehicle would be ready.

Great experience from start to finish! Normally I will skip even looking at dealership websites that dont publish their inventory prices upfront, but I entered my email and was very pleased with their pricing policy. Very straight forward pricing explaining every part of the pricing and incentives that factor into your final price on a vehicle.Called the dealership on a specific vehicle and talked through my trade in and incentives that I would be eligible for as well as my financing plans. Submitted financing application online which was very easy and quick. They worked with my bank and the bank verified everything they promised me in the preliminary discussions on financing terms.Unlike two other area RAM dealerships, everything they explained to me or promised me on pricing etc., they came through on. Honest, straight forward and true to their word from trade in allowance to incentives to financing.Could not be happier with my experience with Lia RAM. Thank you Lia for doing the right thing. Not enough dealerships do the right thing by their customers, so Lia deserves all the credit for their business practices.Highly recommend! Great Job Lia!

This is the third Jeep Ive gotten from Rob. Great experience everytime. This one wasnt a special order like my previous one, understandably in todays world, but he did everything he could to get me in the closest thing he could to the right Jeep for me.

Very comfortable waiting area for service while they quickly processed my request to activate some features on my grand Cherokee. Friendly associates efficient.

Gerald Benson Was very professional answering any questions and making a decision on my new vehicle very relaxing. I would use Gerald in the future.

I had a excellent experience at Lia Chrysler Jeep Dodge Ram! Rob Filuta was great, and he helped me to find my dream car! Quick, easy, and fun car- shopping experience. Highly recommend!!

Great experience working with Scott Demoulpied at Lia. Nothings better than the sweet smell of my awesome new Jeep! Thanks bruh.

While I’m sure I looked at one of their cars online and triggered the emails/phone calls, I don’t appreciate multiple instances of being called, and hung up on, just to call back and find out it’s this car dealership. If you shop here apparently be prepared for robo calls that just hang up on you.

John Elmendorf was fantastic and very thorough. From the minute I pulled in he took right over and knew exactly what to do. He kept me informed while I waited as to when my vehicle would go into service as well as the status and how long it would take. Have to say he made my visit very enjoyable. Got to be one of the best experiences at a service appointment in quite some time! You are an asset to this dealership! Thanks John, your the man!!

Had my drive shaft replaced and let’s start with the damage that was caused the transmission release latch by shifter has 4 deep gouges from a screwdriver2 min down the road post repair the check engine light came on with a very harsh shift upward and downward… keep being told tomorrow,tomorrow,tomorrow as to an answerDO NOT GET WORK DONE HERE

From the time I walked in the door, I was treated with respect and courtesy. Everyone respected COVID mask wearing and social distancing.. The whole process went perfectly! There was no pressure and no hidden fees. A fair price for my trade-in too. Actually significantly more than the Honda dealer!Picking it up and signing the papers were great! Loved my salesman Gerry. Even when I had to come back to get my garage door opener everyone who worked there went out o there way to help! Great experience!

About as honest as any other dealership.

Since I have been coming to Lia for my service it has been nothing but professional. I have dealt with 2 others dealers in the area and yours is far superior. My last few services I have dealt with Jared Pott and he has very professional and knowledgeable in what his job requires of him. Keep up the good work!!!!Thank you,Dan Conley

Not the warmest Car buying experience. We recently went in to talk about an upcoming lease coming to an end with the sales person we leased the vehicle with. The employee didnt know which vehicle trim we had, when the lease was up, and did not give us any solid answers about the upcoming new Jeep L Release. We left with more questions than we came with and are very reluctant to go back. It appeared the salesman was more interested in personal fashion then making us happy. There may be better locations to Buy/Lease a Jeep in the Capital Region.

Best selections of Ram trucks in the Capital area. Able to get the exact one I wanted. Gave me a good price on my trade. Low pressure selling. Maybe a little too low. I prefer a bit more enthusiasm. Im thinking the salesperson was not well versed in various trim levels of the 2500 line. Overall a good experience though. Truck has worked out well for over 18 months.

Very easy no hassle car sales see vinny or gabby

Amazing crew, so nice and willing to work with us. Rob let me test drive and brought it back as such! Deffinitly an great car buying expirence!

Gabby was my service advisor and she was very nice and kept me informed the entire time. They were able to find the problem with my Jeep and fixed it quickly.

All went according to plan - quick and easy.

Thank you Patrick Myrie @LIA it is always a pleasure dealing with you when I bring my car in for service. You are always so professional and pleasant. It is so refreshing to have great customer service. You always take the time to keep me updated and always right with the wait time. You are a true asset to LIA.

Hands down the best car buying experience I have ever had! Charles Asini did an amazing job Helping me find exactly what I was looking for. No pressure at all! Went in this morning just to look and left with my very first brand new Jeep! Michael in finance was great too! If you are in the market for a new ride I highly suggest this as your first stop!

The service people are very helpful here. I was very happy with my experience with the service department.

I thought that that the personnel where very polite and knowledgeable. However, I felt the price was way to high. I had to pay almost $140.00 just for them to remove 5 lug nuts and replace them! Not the tire! Just the lug nuts. That is all! You can buy these lug nuts at Advanced Auto for $2.49, so must the dealership charge almost $12.00 each. Unfortunately this is the reason that so many people do not like to take their vehicle back to the dealer for services unless they absolutely have to. Which is a shame because their staff are very good. I was very happy with the service and staff, It was just the cost that upset me. It would be nice if big companies like this looked out for the community there in, instead of there pockets. Especially during a pandemic and around the Holiday season when people are already struggling.

I have purchased three cars from Gerry Benson. I would recommend Gerry to anyone looking to purchase new / used / or certified. Gerry is patient and will show and help you navigate the car buying experience. my family and I absolutely love our new Jeep Cherokee. Again Thank you Gerry

I got my ram serviced by Jared Pott and he made sure I was in and out in a timely manner. Great service as always!

The new car manager Matt Dryer was all over the place on the price. I had a price from another dealership, that after going back and forth he agree on. Vincent Notaro was great closing the deal.

Had a great experience here, Michael lia jr. was a tremendous help, he helped me find a car that met my needs, walked me through my the process step by step and made the buying process quick and easy. I will definitely be doing business here again!

Quick and easy, Robert Filuta was great it was the second truck I got from him and he got me the price I wanted and was quick and easy no time wasted. Just wanted to thank everyone over at lia dodge.

I got my Jeep Renegade there years ago and Scott From sales and the entire Service team have been awesome ever since.

My salesman Rob Filuta and his team are definitely my go to!! Extremely knowledgeable and very helpful without the push!! Easy to deal with and I was in and out papers signed foot to the pedal of my Jeep within a very short time. Best experience Ive had with a dealership!! Highly recommended!!

Gerry is a great person and is very knowledgeable and personable. I will be seeing him when I am ready for my next Jeep.

I had a great experience overall! I went in knowing what features I wanted in my new jeep. Robert Filuta showed me options and was patient and not pushy while I made my choice. He made the process very easy and fast!

Scott Demoulpied was down to earth and so kind. He helped me find a Jeep model that worked for my budget and did so with style. He is one of the good ones.

Great experience! Easy and professional! Vinny was awesome to work with!

Great service. Everyone was very professional.

This was my first car buying experience and I was ANXIOUS. Scott was so helpful, communicative and compassionate to my apprehension of financing my first vehicle. Overall my experience was absolutely wonderful and I’m excited to work with Lia in the future :)

Mike ONeal was very nice to work with, and the customer service was courteous and non pressing...

I was greeted cordially by the staff in the service bay, the reason for my visit confirmed and I went to the comfortable-enough waiting area. I expected a wait of about 90 minutes but in about an hour I was on my way. The appointment was for a recall...a software update

Vince Notoro is phenomenal with his attention to detail. He has a great personality and easy to work with intuitive skills.

I have 2 Dodge ProMaster Vans and a Jeep that I get serviced a Lia Auto. Jared Pott is THE MAN!!! He and his crew do an incredible job!!! TRUE PROs and Great People to deal with. THE BEST!!

Patrick very respectful and Professional…seamless experience! Thank You!

Great work, done on time and, kept me informed on future service!

Colin McCarthy, sales representative.I would like to congratulate Lia Chrysler Jeep Dodge Ram for hiring an exceptional salesman, Mr. Colin McCarthy. To be honest, when I arrived at the showroom I was expecting the usual high stress and started to brace myself. Well, what a pleasant surprise!!!As the sales experience unfolded, Colin was very helpful, answered all my questions, no pressure approach, which I am sure any customer would appreciate. Colin was also friendly and a great listener to my vehicle needs and expectations.I truly appreciate his courteous and respectful mannerisms and his attention to every aspect of the sales process. He deserves, no, I should say, EARNED a 10 +++++ rating and I hope he continues to be a tremendous asset to your dealership sales team. Next time Colin,--- a sports car!!!!😊

Well trained sales representatives. Got my fathet a almost brand new car for less.

Rob Filuta Made things quick and simple. I’d buy from him again. 2018 Jeep Compass. Almost a full tank too!

Just had some minor work done on my RAM truck, and was so pleased with how these guys handled the whole interaction. I was a short-notice appointment, and the Service Tech - Patrick Myrie could not have been better. He got me in pretty quickly, and always felt that Patrick was looking out for me, kept me updated, and kept it a friendly and efficient experience all the way through. It was a higher level of service than I ever expected, and as a new Lia RAM customer for my newly purchased pre-owned (late model) RAM truck, I will not hesitate to use, and would recommend using this service department at Lia.

John Elmendorf came and picked up my 2018 Jeep Grand Cherokee. I asked for an oil and filter change, tire rotation and a few other items. The pick up was on time, courteous and prompt while being contact free. The work was done and John returned my car to me in a professional manner. Thank you John and Lia CDJR!!

Just had service done on my car and Patrick Myrie was extremely patient, honest and just a all around good guy

Great people to do business with

I recently went to see Mike ONeal at Lia Chrysler Jeep Dodge Ram on Central Ave and he was great to work with on receiving my new Ram 1500 Laramie he was able to take care of me and got me a great deal also went through the truck and showed me features about the truck. Very polite great all around experience.Thank you Mike ONeal

Great helpful people best experience!

ALWAYS a smooth carefree experience, when I drop off my vehicle at Lia CJDR. In and out, easy peasy!

I went back 3 times and I ended up with a MUCH BETTER TRUCK I LOVE MY NEW MOHAVE GLATIOR THANK YOU LIA

Have always had great service at Lia Jeep and great to do business with. Our salesman Robert Filuta was great to do business with, great personality, and on top of everything. Would definetly buy from him again. Thanks for a great ride!

Excellent overall experience. Vincent Notaro was extremely helpful with me when I bought my new truck. He and the finance person AJ both answered all the questions that I had And I left satisfied with my new vehicle

Follow up to dealerships reply. I sent pics less than 2 hours after taking delivery. I was told to come in when convenient. Yes, I came in to get it fixed as you offered. IT WAS MY ONLY OPTION. I had no choice unless paying out of pocket for something that happened on your lot. A rock kicked up from behind the truck flew forward and magically scratched, dented and chipped the tailgate? That defies the laws of physics. I should have caught the damage but I seriously doubt 5 people looked over the truck. You could have stood up and properly taken care of it, but you chose the cheap way because theres nothing I could do about it and you know it. Ive purchased 3 cars there and thats how you treat a repeat customer?

Scott Demoulpied and the entire Lia sales team was amazing I recommend anyone looking for a vehicle see Scott.

Bought my Chrysler 300S here in 2018. It is a beautiful car. I would like to take a minute to say that the few times I have been back for service (oil changes, inspections, tire rotations), they have treated me like they really appreciate having me as a customer. I will continue to come here for service and will definitely consider buying my next car/truck here.

Our salesman was great but when we picked up our truck it was filthy!! They said they cleaned it, there idea of cleaning is making swirl marks in the windshield. Nothing else touched!! Then on way home noticed a chip in the windshield . They refused to fix it. Said it is small and passed inspection!!!!

It took two hours but it was worth the time and the money

Our experience at Lia was fantastic. Vincent Notaro made leasing a vehicle a great experience. He was able to get us a vehicle with all the features we wanted and needed.

John Elmendorf has helped me my past 2 visits and was very pleasant to work with.