I really like metroford for your car needs. I recommend seeing Jennifer at sales.

The Staff was great - True the people are great - they sell cars they have to be. But they charged a crazy amount for labor to replace the starter on my 2015 F150, $600 in labor, $100 in parts. Ive done a few starters - it takes about an hour laying on your belly in the driveway. Then when I went to pick it up the truck, it was dead and needed a jump, they left the lights on ... they couldnt find jumper cables. The people said they we sorry and again they are nice. but to have to jump your own pretty new truck in the dealer parking lot, then pay 700bucks - thats a hard pill to swallow

I am disgusted with the deceitful and unethical business practices of Metro Ford. I valued my trade with their online program, they sent me an email with an offer that I was accepting of. After the test drive I was willing to make the purchase. They came back with the trade offer of $12K less than what they sent in the email! The truck was immaculate and had no issues or accident history. I also had multiple offers and knew ball park what to expect. I can understand a few thousand dollars of wiggle room but not $12K. I spoke to their manager and he said he could not explain why there was such a gross discrepancy in price. He compared my valuation as a Covid vaccine failure saying that 99% of the people have good results and I was the one that was not. Fortunately I went to Coggins Ford in Bennington VT and they offered over most evaluations. I purchased the vehicle on the spot from Coggins Ford!

Definitely will NEVER do BUSINESS with them. Walked in and got DAN as a salesperson. He was on his phone the entire time, ignorant and unprofessional. Worst customer service Ive ever had. If you want to sale a vehicle, dont be on your phone ​the entire time and be ignorant. Will NEVER BE BACK.

My service was great! Everyone that I encountered was polite and efficient. They really helped me through a difficult situation. I will definitely go back. Thanks to Jay and Zack.

Spoke directly to the mechanic that worked on my vehicle, roger. He was very helpful and explained exactly what I would need to fix my car and how much it would cost as well as how long it would take. My car was ready before he said it would be and it cost less than what we had discussed. Very happy with my experience here. Will definitely be taking my car here again and would highly recommend it to anyone who is weary of dealerships.

Friendly staff, spent time with me to go over options and look at colors. No pressure, just information. I didnt purchase on this trip. Fair selection of cars on the lot which is good since some dealers have nothing on the lot these days.

Best experience at a dealership considering the last time i bought a car from a dealership they sold me a lemon.. but here they are on top of everything. Sales Associate AJ is top notch dude, takes care of his customers. Highly recommend this place for your vehicle purchase.

I had an 8AM appointment to get an oil change, tire rotation, NY inspection, plus a recall issue taken care of. I was all checked in within 5 minutes of arriving, I was updated on the status of the work both electronically as well by the service department. The work was done very quickly and at a price that was far lower than of I’d have gone to one of the oil change places in the area. Overall I am pleased, but one thing I wish they would do is include a car wash, many other local dealerships have done that and it is such a great perk!

Metro Ford has always taken great care of me. This visit was no different- the staff are friendly and caring, and I’m always comfy in the nice clean waiting area. THANKS EVERYONE!

Used car purchase (or lack of) - remotely agreed on a trade in price and purchase price. to late in the day to close on a vehicle. scheduled to come close on the vehicle the next day. before we arrive Yvonne replies that its being sold. negotiations and setting up a time to buy in person means nothing to metro ford. typical used car dealership. doesnt honor a verbal/digital agreement but rather sells to whoever is there now.

. Everyone was courteous and professional and the work was done extremely quick. The waiting room is pleasant and provided a coffee station. Check out was efficient. A very good experience.

Service was excellent!! Troy was awesome!

The manager tried every trick in the book to nickel and dime the transaction. Then they were supposed to pay off the last 2 payments on my previous lease. They took so long to do so and fought me over it until they did, the lease company turned me in to creditors and my credit dropped 100 points. Easily the worst experience in my 25 years of dealing with dealerships.

Always a positive experience! Friendly and informative staff.

Every time I visit Metro Ford Im treated with the upmost respect 🙏 . The courtesy and friendliness is rated at a 20 stars.

I recently had my car serviced. The service was friendly, prompt and professional. I will definitely be returning to Metro Ford when my lease is up.

Made an online appointment to have several things done on my car, when I dropped it off the prices they quoted me were insane! I opted not to have it detailed for $200, but left it for an inspection and to diagnose a problem I was with the shocks. Failed inspection due to bad brakes, and was told nothing was wrong with the shocks.The price on the brakes was too high so I ended up picking it up with no work done, but still had to pay $75.They wont be seeing me again, I will drive a little further to find someone I feel I can trust.

Great staff who did a great job of assisting me to get me into the vehicle of my choice. Owe Joe and Rob a bottle of Jamison and dinner

At a time when not many dealers have trucks in stock they had a bunch. Found what I wanted plus more. Dan, Robbie and Bill were great. Tanks guys

Metro Ford got me in for a NYS inspection at a moment’s notice. At first glance it was a fairly standard experience - quick, easy check-in and they provided timely updates on my vehicle’s progress. Where they excelled, in my opinion, was in the level and detail of service provided. I appreciated the video the technician texted me detailing the inspection process. I was able to see who completed the inspection, information about his industry experience, and I was even given the option to have my car appraised for trade in. Most importantly, I could see with my own eyes that my car’s systems are in good working order. I will definitely be bringing my vehicles here from now on!

Friendly staff kept me updated on my Service progress and got my car done by the time they estimated. The mechanic video of my inspection was a very cool feature! Will definitely be back when I need service.

I just leased my second truck from Metro Ford and it was the easiest auto purchase/lease I have experienced in thirty years of buying/leasing cars. Nicole was very professional and understood I was not interested in spending alot of time on this, so she worked to provide the best deal up front and expedited the process. I highly recommend.

Shout out to AJ and Robby at MetroFord Schenectady for how awesome they were yesterday! Went in telling them I wanted a sedan and what ones I was looking at. AJ helped me pick out the one that was in my price range and was extremely patient while answering all of my questions.Robby was just as patient with me and helped me figure out what warranties I could afford and keep me within my price range for my vehicle. He didn’t try to sell me something I didn’t need and was just as patient with me while I randomly asked questions.I highly recommend that if anyone is thinking of getting a vehicle to make the trip to Metro Ford in Schenectady. They treat you like a person there and not like just another sale.

Disappointed that they tried to low-ball me by $3,000 on trade-in untill I threatened to walk away. .in the end I got a fair deal on a new truck. They had great inventory.

Come see Nicole in sales shell take great care of you!

Went in for a 5k mile service and state inspection, added a manual transmission service at time of appointment with no issue and the work was completed timely. Everyone was friendly. Excellent service!

Had an oil change and inspection in record time for a fair price.

Jay and the service team are always wonderful!

What a quick and easy visit! I would recommend to any one that likes professional care with superior service.

Had some body repairs on my 2020 Audi. The estimate was $200 cheaper than 4 others. The work was done right and on time. The bill was $300 cheaper than the estimate, car was cleaned inside and out and they gave me a coupon for a free oil change! Truly 5 star service!

Always a positive experience with Metro Ford! We’ve been buying/leasing from Metro for years! Kevin is great to work with! Experienced and personable! We enjoy doing business at Metro & will for years to come!

Worst service center ever, cant even fix a slow leak tire .....

I had a great experience. They were very cool and kind. High respect to all workers.

I was very impressed with the people that work at METRO FORD.They sold me a car of my dreams and they made me VERY HAPPY!I HIGHLY RECOMMEND METRO dealership for all of your New or Used purchases.

Always willing to help with service/sales questions, even though I end up going to dealerships closer.

Troy Hanlon makes the whole process Awesome 🤩

Great place to get serviced!

Nicole is an excellent salesperson, hopefully my truck order/deal finalizes soon..!!

Great service as always. Troy is the best gets you in and out quickly The video on the vehicle during the service is a nice touch. Looking forward to my next visit

Called on a Friday afternoon for an inspection.I expected to be told not today but Anthony said bring in now and we can get you in. 40 minutes later it was done. Thank you

As always great service at Metro Ford. Enjoyed seeing video of work performed on my car and their recommendations.

I called metro Ford on a vehicle they had listed . Told them my situation that I had gone through in the last year with my fathers passing and my credit criteria, they furthermore told me it was not an issue with down payment . They ran my credit and told me all they needed to see 5 thousand a month in bank deposits within the last 90 days which I showed them, the next day they proceeded to call me telling me they needed even more tax information after sending them all the required documentation they had asked for, they Ran my credit further and knocked it down into the 500s range again after building it back up from becoming in debt from a family member passing . I spoke to a finance manager named Bill that was condescending towards me about how my credit situation was. It’s sad how a dealership can treat some one this way after being told the circumstances of the situation I was in and the finance manager treating me so poorly, Maybe he should worry about how to treats customers instead with his 300 thousand a year job and for walking around the dealership drinking coffee thinking he owns the place with the demo vehicle they let him drive yearly ! I’m sure I could show them a thing or too .

Brand new tires and alignment. Awesome and knowledgeable. 2016 Fiat 500s

Great service as always. Josh From service always positive The Best Place Thank you Josh

Just traded a 2014 Ford F150 for a new model. Worked with Robert Sangelo for an excellent experience. Great communication, much better than any dealership I have been to in the past. Robert got me in and out when I went to pick up the new F150!. I would definitely recommend Rob and Metro Ford to my family and friends.

I purchased a brand new 2020 Ford F-350 Tremor and dealt with Bill Marincic in the finance Dept. The buying process couldn’t have been any simpler. After having the truck for only 6 days I heard a noise coming from the transmission. I contacted Bill and he said get it into a Ford dealership ASAP! I had travelled 2 hours away to buy the truck from Metro. I told Bill I would rather have them look at it and he said no problem ! When do you want to bring it in ? They set me up with a loaner 2021 Ford Explorer sport. Then I was introduced to Jerry Dariano who is the service manager: Jerry told me we will thoroughly check your truck out and get back to you . So after 2 days I speak to Jerry and Ford ends up telling them it is normal. Jerry agreed with me that the noise was not normal and had his techs drop the pan . When they dropped the pan they noticed metal shaving in the pan! A new transmission was ordered and installed . Total time the truck was there was only 10 days! I wanted to thank both Bill and Jerry for really going the extra mile! It made the 2 hour trip well worth it! Metro Ford should be proud to have these two gentleman on their management team! If your in the market for a new truck, car or SUV make the trip you won’t be disappointed!

Our favorite place to purchase or lease a car, Nicole B. Is a great sales person and works hard for the customer.

Bad experience at Service department Was not helpful at all

Felt like I got the bums rush..ended up staying with Chevy..

Five stars for the parts dept. Always helpful and knowledgeable. They always take good care of me.

The service was done expertly and in a timely manner.

Very Polite over the Phone. God Bless

Truck shop service is terrible. Scheduled an appointment to have my truck serviced on a Friday only to be told that they might be able to look at it on Monday. Went there Monday to speak to Rob the truck shop manager only to be given an attitude and interrupt me to ask if I wanted to reschedule or not. Very unprofessional and I’ll never return.

My truck repair wasn’t finished by the end of the day and they gave me a brand new 2020 F-150 to drive for the weekend. Troy is such a great guy! He always takes great care of me😄👍

Great time!

I bought a used 2013 Ford Explorer from metro ford October of 2019. I waited to fill out this review in case something happened. Well something did, my d/s rear brake wore down to metal on metal. Called up got me in at 8:00 am and I was out by 10 am Roger was the man I talked to in the service dept. Everything was covered under warranty. He keep me informed on the status of my truck. He was very professional and I would highly recommend him and his team. Thank you!!

Jennifer Gifford is the best friendly and not pushy sales associate

Great Service. Thanks!

So far I give them 3 stars. I have to go back to deal with them at a later date but the service dept. Is kind and helpful. They were able to fit me in the heavy shop work load.

The Body shop was awesome, service up front 2nd time given an attitude by the service writer!And over 2 hours for 2 wheel sensor

Wouldnt work with me or even budge drove 80 miles for nothing

Great customer service

I think Metro ford should continue to think of alternative ways to help customers save the products your company wants on the road. The building of charges on repairs doesnt help, it is discouraging. Customer service was pleasant. Shout out to Tim and Jay.

I was at the service center and this is the second time I had to take my car back

I have never enjoyed shopping for cars in the past - but my last experience at Metro Ford was truly a good one. I think it was because the Saleswoman that helped me was on my level. I never felt like she was pushing me into anything, I felt very comfortable and she spent many hours on multiple days as I looked at cars. If your in the market for a new ride im telling you - ask for Nicole Bellanger!! After days of looking at cars I purchased a car from Metro Ford. Thank you Nicole!!! I love my new ride :)

For the most part their used vehicle are good quality however, they over price their vehicles and refuse to budge. At the same time they will offer you below the lowest value on a trade in. I recently attempted to purchase a used vehicle from them offering the high KBB and NADA value for the purchase and the mid range trade value. More than a fair offer that works in their favor, they refused. I declined being I refuse to be ripped off. If money is no object go ahead and shop Metro Ford. If you are looking for a fair deal, look elsewhere.

Great place for service!

Our truck broke down in Albany on our trip to Plaski on a Friday afternoon. We were towing our new Rv . We have a 350 super duty diesel 2015, with 57,000 miles and the water pump needed to replaced. Ugh We were told that there is a two week back log. Rob was able to get our truck in to be repaired by Tuesday morning.Thank you Metro service for getting us back on the road.Having to replace a water pump at 57,000 mile is Crazy! Very disappointed with Ford!!!

I had the awesome pleasure of working with Jenn. My boyfriend bought a car from her at the beginning of this year and we waited for the right car to come in and for the right timing. We found the perfect vehicle for a safe second family ca . Jenn made time for me to come in and didnt leave until I was all se . She was awesome to work with and finance worked their butts off for me! Thanks for everything, cant wait to upgrade in a couple of years!

Nicole the salesperson was very nice answered all our questions lots of great trucks

Ive been using their service department for years. They are always honest and very knowledgeable. I used their body shop and had a small issue with a repair and they fixed it for me no questions asked. great group of folks here!

The guys are very helpful, knowledgeable and efficient.

Rarely have a bad experience, staff are cordial and accommodating. Happy to bring my car here.

I have been using Quicklane shop for all my cards that need service. Helpful and friendly, and most importantly reasonable.

Excellent customer service !

No one should own a ford but they do keep me employed cause they are always broken.

Great sales and service.

Absolutely great service!

Joe Shanks and Bill Marincic made buying my new Fusion a great experience! Joe was very knowledgeable about the car and took the time to teach me about all the features of the Fusion after the purchase. Bill made financing my car quick and easy. Joe and Bill rock!

My husband and I just traded in our jeep for a Ford Explorer. A little miscommunication at first but I can say everyone got us taken care of Dave and Bill were exceptional! Got us in and out when we went to pick up our new Explorer! Have to mention Katie she was also great!

I want to thank Gary and all the staff in Metro Fords body shop. They have done an outstanding job on a brand new truck I got from another dealer that was damaged. No difference in paint color or sheen whatsoever. They know what they are doing and I will definitely go to them should I need them again.

We had a great experience at Metro Ford. We bought a used vehicle there and our Salesman Anthony was very attentive to all of our requests. My Husband can be very demanding and Anthony took it all in stride! We were treated well, all our questions were answered and we were kept informed during the whole process. Every purchase should be this easy. We will definitely visit them again!!

Great so far.Just dropped off my car for body work and they had me in and out in about 7 minutes and in a rental also.The men there are friendly and joking.So far so good.

I was ready to get a new car. The team at Metro Ford helped me find a great one. They took the time to answer all my questions about financing, including questions about purchasing vs. leasing and the various protection plans available. The body shop was able to get me in right away to install some new mud flaps, too.

Three weeks of having my vehicle, having it towed twice, and then I finally get it back and it has damage and the dealership claims they didnt do it!!?? I have had nothing but electrical issues with this car from Metro and they havent been able to fix it yet. Bought it with less than 8K miles on it. The service manager has been nice enough to deal with but they cant fix an issue that is causing a serious hazard to drive with my wife and 2 young kids in the car. Avoid Metro Ford.

Top notch service every time with friendly staff who takes the time to explain details. Recommend them highly!

I feel like they could do better. You can find me to use vehicle here but they wont charge you the Kelley Blue Book price.

My car got totaled and they did not even bother to inform me that they are approving to move it to a salvage yard. My insurance company was surprised to know that the body shop allowed towing company to take a car to the salvage yard despite of knowing that my personal items were still in the car and I was coming to pick them in a couple of days.Once they get their money, they do not care how their actions might cause an inconvenience to you. Thanks for making things more difficult and awful for me this holiday season. Happy holidays to all of you, hope you have a great time.

Metro had a 2013 Boss 302. My son test drove it last Saturday (11/16). He put down a $100 deposit THAT day, discussed his trade (which Metro agreed to) and my son wanted to talk to his credit union to see about financing etc. My son drove 2 hrs to see the car, spent half a day on Monday with his credit union and on TUESDAY 11/19 Metro calls him and says we cant sell the car, it needs $10,000 worth of work: To quote change out the headers and stuff. Despite REPEATED phone calls and leaving messages with salesmen and even the manager, no one has called him back on WHY suddenly they cant sell the car despite the car being on the lot for many months (a YEAR)..They DID however call back super fast to refund that $100. Seems Metro has a pattern of this, even with a previous Mustang GT350, the owner was driving THAT car too....oh did I mention THIS car was also the bosses car. Hmmm seems to be repeat of the GT350 per a previous review a year ago.

My wife and I met our Sales Representative Tony Simone several weeks ago while shopping for our Ford Explorer. Tony took the time to listen to our specific needs and set up a test drive for us. He was extremely knowledgeable and worked hard to make sure we were happy with our vehicle purchase decision. The Finance Manager Bill Marincic was able to get us the rate we wanted at the terms we were comfortable with. He also provided excellent insight into which extended warranty would provide us with the coverage we were looking for. Overall, I have to say It was the most enjoyable car buying experience Ive ever had. Everybody was very nice and very relaxed. I will definitely purchase another car from Metro Ford in the future. Great people!Bruce A. Jones

Parts department is amazing!! Ive been in there a couple times in the last few days and they are amazing! Parts are a good price and had everything I needed in stock!

Great costumer service

Wonderful staff! So friendly and helpful!!

The gentleman that waited on me was very professional and courteous

Nicole was a sweetheart to work with, told her exactly what I was looking for and price range n she went above and beyond to find the vehicle. I would definitely recommend Nicole and metro ford to my family and friends

They went Above and beyond the normal dealership to make the deal work...

They will give you NO INFORMATION over the phone. They want you to go there. Even after we went there and discussed a purchase, they wouldnt give us any information the next day when we called to ask more questions. They wanted us to drive 40 miles back to them. We ended up getting a vehicle from Browns Ford in Johnstown. Just go to Browns in the first place. Save yourself the hassle.

DAVE the mechanic rocks !! He knows his stuff when it xo.es to fixing car issues !! Thank you Dave B

Was looking at a car sold here someone else bought it. Confused yet I would be. Katie from Metro Ford reached out to me about my interest in a Subaru on the lot. I ended up buying elsewhere and she reached out to me after my purchase to congratulate me. She was very personable and lit up my day. I will definitely be doing business with these people in the future! I recommend anyone looking to take a peek at some vehicles to do it here 🤙