Went in a few weeks back to get an iPhone transfer completed (essentially I messed it up and needed a fix). While alerting me to a charge for the service everyone in the store was extremely polite and helpful. I was greeted within seconds of stepping in the door and my problem assessed and corrected in no time. Needless to say, I was quite impressed. So, with a perfectly transferred phone with an impeccable new screen protector, I was on my merry way. Good store, good customer service and great employees.

I recently had to use this Verizon store because my phone stopped working. Melysa was my sales help. She was great! Very helpful and full of knowledge. I would highly recommend her and this store. Thanks.

Had a great experience with setting up our phone and getting our transferred completed. Thank you for all of the hard work you did getting my daughters phone transferred after it was giving us a hard time to transfer.Thanks

I was advised by my daughter-in-law to seek out this store. She said they were super helpful and friendly. Since the last store I was at just wanted to over charge me, and I had the day off, I figured what the heck, give them a try. I was greeted right away and paired up with Terry. He was extremely helpful and knowledgeable! He mentioned promos they had going on and reviewed my bill with me and wasn’t overly pushy. He even helped me out with new screen protectors, even though the other store where we bought the phones and screen protectors would not honor their agreement. We will definitely be doing our future business with this location!

Id like to give a shout out to Terry who set me up with an updated phone today. He was so helpful and patient with me. He made sure that I was comfortable leaving the store with all questions and concerns answered. I will definitely stay with Verizon because of the patience of their employees. I dealt with Mack a few weeks ago. He put my mind at ease. Thank you, guys!

Terry has been SOOOO very helpful. Always at his professional best even when customers come in all angry great person to work with.

I dropped my phone the day before my wedding and it was completely unusable. I was able to quickly get a new phone. However, there were issues transferring data from the broken phone. Terry stayed on the phone with for nearly an hour walking me through the process to reload my last backup. He was incredibly patient and kind. This store has the absolute best customer service. I highly recommend Terry and his team!

Melysa was great, friendly and helpful and saved us lots of money on new phones, Service has alway been awesome here!

Verizon wireless in Sanford Maine was amazing! They assisted me with parental controls for my sons phone. Took so much time to educate me and actually show what I could/needed to do. They told me about promotions that I wasn’t aware of so I could have a discounted bill. I can’t thank them enough for their time, knowledge, assistance. PRICELESS!

I went in today because I had to replace my phone. Terry and everyone else working there were very friendly and efficient, he got me in and out in record time.

Jonathan Wennberg provided an awesome total experience when I recently replaced my phone. His knowledge and friendly manner were so appreciated. He answered all my questions and confirmed my new phone was all set before I left the store. Thank you Jonathan!

Melissa helped me so much today. She gave me such great service and was very courteous and helpful

This store is awesome! I switched to Verizon a year 6 months ago. I had a great phone buying experience here. Ive stopped in 2 times in the past 6 months for tech support and they have always been super helpful.

Mack and Ryan are top notch in customer service, knowledge, and professionalism. I’ve confidently used my local Verizon, as I always feel they have my best interest. Highly recommend.

Terry was very helpful and experienced. Answered all my questions and was very patient with me as I am of the older generation. Would recommend him and verizon to everyone. Thanks for everything.

Terry provided excellent customer service. He was prompt, and courteous during my transaction. Many thanks!! 10+++ experience.

Very helpful, friendly staff. I will definitely be going back for all my cell phone needs😀

Terry was incredible. He had our 3 new lines going, our 3 old phones, and the 2 in store phones going all at the same time! All the while, he was smiling & conversing! I joked with him, that I thought that his job might be what Hell is like, but that he seemed to thrive in it.😆 He understood exactly what I was saying/ feeling with it being an over-stimulated type of environment, with no real end in sight it can seem. It was extremely busy on Sunday. But he was a multi-tasking mofo, and got us out as quickly as possible.

Melysa was very knowledgeable and very helpful! Definitely recommend!

Amazing service! Went to look to replace my dinosaur iphone and Jonathan, Eric and Terry all helped me out a bunch. They went above and beyond to show me my options and help me set up my device which helped a lot seeing as Im not good with technology. Definitely recommend this store!!

Upgraded my plan through this store. When I asked why I should do it there instead of online where I could save quite a bit of money, I was told that I would be supporting a local business and they would be able to do a lot of the things for me. For example, they could get my phones and return my old ones. No hassle for me. Awesome, I thought, I like to avoid hassles. By the end of it, it turned out the phones would be shipped to me and not the store. Ok, thats cool I guess. I live across the street anyway. No big deal. I get the phones and bring my old ones to be sent in. Well it turns out they dont do that there, you set that up through the Verizon app and they send you a label. At the end of the day Im left wondering exactly what it is that I got for the extra money it cost to by from an independent retailer versus just buying from the company, other than the warm fuzzy feeling of supporting someone that straight lied to me. Now I know, and Im letting everyone know, save yourself some money and just deal with Verizon corporate. I have a couple of cases to return to the Wireless Zone, and after that I for one will not be stepping foot inside this establishment again. Very, very disappointed.

Terry and Mack are both incredibly knowledgeable and know all their products and plans inside and out. On the phone and then in person the store, they worked out my problem, changed the plan to exactly what I needed and saved me money as well! They were kind, considerate and patient and because of my experience I highly recommend using this Verizon store.

This store is amazing. If you happen to get Terry as your sales specialist he will go above and beyond to help you out. I would def recommend this store.

Jonathan was very knowledgeable and helpful. He was clearly an experienced customer service professional and was funny and personable.

Twice I walked in, asked for help and ended up leaving. Guy today was a bit passive aggressive and told me it would be $40 just to help me activate my new phone. Also wanted to trade in my phone and was told Id have to do that online. Not a real big help on anything.

Great experience guy got us all the money back he could and was super nice doing it

We had a terrific experience with Terry T. He was very knowledgeable and quickly got me set up with a new phone. Terry was extremely personable and helpful. He even came out and paired my phone with the vehicles blue tooth. Great service. Happy Customers. Thanks Terry!

Hands down worst service of my life 3 times the money of others 1/3 the service and absolutely no customer support even if you wait hours. I pay 270 a momth for my 2 phones and tablet (they were also promos and costed a penny so the 270 is bill and insurance mostly I have the worst data my gps wont load phone only works with wifi if you want reliable speeds in highly recomend you save your money and dont let these crooks take your money for the next to years.

Terry solved an on-going problem for me with my jetpack and I am so happy because I had fail so many times before with this issue. Also, with the assistance of Verizon Care Rep. Tanya.

Terry is the man. He helped me out for over an hour, was very funny and helpful and ended up helping into a deal with another device. All around great employee.

Great, professional service from the greeting when I walked in the door to the time I left.

I transitioned from another carrier years ago. I went into this store and was blown away with the customer service. Jessica Warner in particular, is exceptionally knowledgeable, personable, and made it a great experience. Any time I needed a new phone, accessory or help with software on my phone, the staff there were courteous and solved the problem quickly. A rare statement-Every experience I have had there has been amazing. This place and it’s staff is nothing shy of amazing!!

Terry was awesome, made everything enjoyable. Did everything I asked.

I can’t say enough about what a positive experience I had today. Eric was thorough, funny and explained everything to me. I will definitely be back here for any questions and upgrades. Thank you!

These guys are the bomb. Weve been coming here for years. Eric and Jessica have always had the best attitudes and know pretty much everything about every phone they deal with. It always a positive experience when we stop in.

Customer service is awesome!!!! Jess helped me with a customer service issue that I tried to fix more than once. I would love it If the chairs were a little more comfortable with back support.

I came into the store today in total distress! My phone completely froze, I had 30k photos on my phone not backed up to iCloud along with contacts for my TWO business. I was panicked. Jonathan saved the day! He kept me calm and patiently helped me though the process of not only getting a new phone but retrieving ALL the information from my old phone that again was frozen not working at all when I came in. Totally saved the day!

This was the the best day ever. Jessica and Eric at the Sanford Verizon are the best. We got great deals new phones and tablets.Thanks for calling me today Jessica!

Terry was great! Very helpful! Very knowledgeable

Customer service was great. In particular Jessica Warner was super helpful and very informative. Every time I have any questions I feel welcomed by the crew and Jessica. I highly definitely recommend this store.

Worked with Terry, will be coming here from now on, nice and local

The staff at Sanford Verizon are the reason I only go to this particular store.Jess, and Jonathan W. are absolutely amazing. Their knowledge of their business, combined with their impeccable customer service always makes me feel like a valued customer.⭐️⭐️⭐️⭐️⭐️

Love this store! Been going here for about 8 years, they never disappoint. Theyre all so friendly and knowledgeable.

I dont like Verizon I think theyre crooks I give them no stars Mama push one just for I mean they always trying to sell you something and put you on the contract its wrong you can go to Walmart and get a phone and a contract you know no contract just a card every month and do auto pay and everything and not worry about having to pay a contractor or Bill

Everyone is awesome! So knowledgeable and willing to go above & beyond!! Would always recommend this guys to anyone!! Make the switch now!

Jonathan was excellent. Great, quick service

Best service ever at a cell phone store. Mac and Stephanie are awesome. They could’ve pushed me to upgrade when my daughters phone wasn’t working, but they fixed it. I’ll soon be upgrading both our phones at their store and will give them all of my future business. Thank you guys!

Customer service at our local Verizon was awesome! Quick, easy, and knowledgeable

These guys are great. Awesome service, very understanding and knowledgeable. Gave us every promotion, discount and deals available. Would recommend to anyone. Keep up the great work guys!

Jonathan and Terry were AWESOME...Well done gentlemen...

Eric is wonderful at customer service! A lot of help

They are amazing. Ask for Terry he knows what he is doing and can assist on finding you the best deal too.

Terry was great!!! he helped sooooo much. Can’t say enough good things

Excellent service. Had an easy time setting up new phone. Friendly employees.

Melysa was awesome!

Johnathan is amazing. Quick, thorough, careful, very considerate. Thanks

We always go to Terry when we need a new phone!

My husband and I were in the Verizon Store in Sanford today, we are seniors and purchasing new devices can be stressful as we are not tech savvy. We were so happy to have Jonathan help us with our purchase of a IPhone and I pad. He activated both devices for us (extremely helpful). He was polite, patient and professional. It was a pleasure, thanks so much!

Jess is the best! All employees here are so helpful. I would recommend anyone to this store always clean and friendly customer service.

Melysa was very helpful

The folks at this store are amazing I gave been working with Eric for about 7 years cant say enough how much I appreciate his knowledge and always professional....great store c to do business with once again.

Eric was outstanding in helping me with my phone problems and setting up my new phone. I would recommend him to everyone . I am very happy with my outcome with my phone.

I had a great experience with Eric today. His service was amazing. Highly recommend!

OUSTANDING customer service and all around knowledge of phones!! Terry brilliantly explained the several factors affecting my phones rapid battery depletion, and systematically gave me advice on what steps I should take before I go ahead and upgrade my device. Hands down, my best experience EVER in any sort of electronic device type of establishment. Thanks again!

Friendly, knowledgeable and very helpful. I highly recommend this store, and a special thanks to Johnathan for working diligently on my moms antiquated phone and getting the files transferred to her new phone.

Went in to get new phone and there was an issue with my back up so I lost all my pictures 6000+ of my 18 month or and 4 month old entire life. I wanted to return my phone and just be done with the whole situation after being told I could not get any of the pictures back and they continually tried to charge me more money when I was giving them back the brand new products that I had for less than 24 hrs and I was taking back my old phone which was 100% paid off and they also were going to keep the activation fees on my account for devices I didn’t even have. Jess tried her best to help but still ended up leaving having to pay $40 for my old phone. Need less to say we called corporate.

Im very impressed at what a great job Johnathan wennbert did helping me with a problem with my cellphone and tablet. Thank you.

I worked with Eric yesterday to upgrade my old Apple 6 phone. He was Fantastic!! I had stopped in to another Verizon about six or seven months ago at a different location and they were not very helpful. So I did not upgrade and waited. Eric was nothing but helpful. I am not very tech savvy and was having issues with transferring everything from one phone to the other. Eric took care of it all. I was so happy with his service I ended up buying a couple of accessories as well!I was glad to drive an hour to the store to get the service I did and will in the future as well

Went in to have my phone looked at and knew the charging port was bad. Worked with Terry at the Sanford location as my regular store in Rochester was closed.Very knowledgeable salesman. Was a pleasure to work with and got some really good answers and advice.Helped me out with different options. Just wanted to thank Terry for his time. Knowledgeable staff makes it a lot easier!

We called ahead to simply get new phone on a shared plan. We told this employee what we wanted to do, and he told us to come into the store. We go in, and after sitting down for about 5 minutes this employee starts being really rude. As the account is shared we were unsure of the pin for the account. He then says “just out of curiosity how do you not remember the pin to your own account” like I said, this account is shared.. so we call to get the pin and he says “honestly, I don’t appreciate being lied to on the phone earlier” in the rudest way I could imagine. We have been into this location and have made multiple changes on this account no problem before, but all of a sudden it’s a problem. We tell him this as well and he snarks back with saying that other employees could be fired for that.. he then accuses us of lying again because we said that we have been into this store before and worked with other employees on this account. After this we decide we are going to leave because we clearly are not getting the help we needed. As we leave we tell him we will come back another time and proceed with a different employee and he says “ you said it was your account, that is why I invited you into the store”. Well thank you for the invitation, but I will make sure that I never see this employees for any co verbs or changes to my account again.

Eric is an awesome guy that makes the new phone buying experience a breeze!

Ive never had such a wonderful relationship with a service representative. Go see Jess, shes amazing!

A great customer atmosphere. Welcoming, knowledgeable, and kind employees. They do not just care about sales but your own interests as well. I would highly recommend this store to anyone.

We are very pleased with the service we received.

Great fast customer service Jonathan Weinberg was very helpful. Ty. Now buy this guy some lunch!

Terry was amazing!!! I hate getting a new phone. I find it stressful and time consuming! Terry made my experience quick and painless!!! He was knowledgeable and friendly. I will definitely be back for future purchases and highly recommend this location. Thank you, Terry!

MY Verizon experience with Eric was excellent. He sold me a phone that suited my needs without going overboard and explained all the new features in a way that made perfect sense to me. He even saved me some money. Very much appreciate.

Eric was great. He answered all our questions .WE ARE VERY PLEASED.

Eric helped me earlier and it was great. Love my phone and accessories. I had to go back cause I just couldn’t get my phone working correctly. Derek then helped me this time around. Derek was the best ever. I will never go anywhere else cause of the customer service Derek provides. He fixed my phone and made it a quick and easy experience. Not once did I feel bad I didn’t know what to do. Not sure if you can give promotions off of reviews but you need to consider one for Derek. Absolutely amazing. Thanks Derek!!

Jonathan was fantastic, I had a poor experience with Verizon chat and customer care on the phone and when I went in he completely turned that bad experience around. In addition, the entire staff seemed friendly with their customers and everyone I saw walk out had a great experience. I highly recommend going here versus one of Verizon’s corporate stores.

I had to go in to switch over my phone to a refurbished replacement that Google sent me. The Sanford location did an excellent job with sanitation procedures during the pandemic, with a station right at the entry to wipe down my phone(s) before approaching an associate. They have plexiglass barriers and all associates were wearing masks. Terry took care of my phone transfer, he was very pleasant and conversational, while chatting it came up which company I work for and he informed me that I get a discount through them, which I didnt know about! I thought it was so nice for him to share that info and honor the discount even though I didnt know about it. At one point, he went to grab coffees and his partner Eric took over, who provided a great demo on how to apply the liquid glass shield to my phone. He was also very friendly and informative. When Terry returned, he had even bought me a coffee too! Best service Ive ever had from Verizon by far, and Ive been a customer for over a decade. Thanks again!!

Eric and Jessica are always so positive and uplifting with their amazing tech support. Theyre also always up front with every part of the transaction, beneficial and unfortunate sides. overall very satisfied.

Terry was wonderful.

Terry was amazing! So helpful, patient, and knowledgeable. Highly recommend terry, and will be coming back to this store with all my business from now on because of his excellent customer service!

My visit was so pleasant! Eric was very helpful and helped with everything I needed. Even during a time when we have to social distant and wear masks.

We visited to have our phone data swapped over to a new phone, Eric was extremely helpful in doing this for us. He helped us getting a better plan, setting us up with a galaxy watch. We would definitely recommend this Verizon store and Eric to others.

Eric and jessica were very personable! They were incredibly happy and upbeat, always my go to whenever i go there for ANY reason. Whether its a new product or help, they know EXACTLY what to do.

Very helpful, friendly and knowledgeable. Always provide great customer service!

So very helpful! Amazing !

Jessica was great! She knew exactly how to help and was funny and friendly which made the process of getting a new phone the best Ive had yet.

Terry is amazing! So nice and very helpful. He explained things clearly to a technical idiotVery kind, as well.

Awesome service.

Eric both of them were extremely helpful. I dropped my phone and was devastated that I lost my precious pictures, emails, contact info etc. Eric 1 was able to save all of information and made me soooooo very happy. They are both very curtious and so very helpful. I would definitely use this store again for any new devices or help needed for my phone. Thanks to Eric my new phone is activated and ready. Thank you

Jess saved me money just checking out my plan. They always take the time to answer my questions.

Had great customer service from Derek helped me with everything and gave me the best deal! The only thing I would advise others of is buying the accessories, of course they’re retail price and very costly. I came in with my own new case and screen protectors. They do offer 14 return policy so when my new case comes in since I bought the wrong one I can just bring this new one I got and get my money back. The one thing I didn’t like was the “Liquid Glass screen protector” 60 dollars for a vile of liquid and bad reviews of the app for registration and shady warranty from a third party. Again nothing bad to say about customer service just one of the products to watch out for to save some money.

They are always very pleasant to deal with

Eric was very kind, friendly and super helpful. I will definitely return and shop here again.

Jonathan and Mack the best service ever

Eric was very helpful when upgrading my phone. He explained everything to us and knowledgeable in the Apple products.

This store is great! Everyone that works there takes the time to help,as well as, get to know, every customer. Stopping into this store I always feel like part of something. All my questions have always been answered. Smiles are always in abundance. I am always amazed by how easy they make it all seem. If you haven’t stopped in to this store you should!