After reading reviews here, I almost didnt use this (or any) U-Haul location. My experience was very different from most of the reviews...I had efficient, professional and fast service from the person who checked us out, the one who helped us in the lot (the loading door got stuck) and the person who checked the truck back in. The issue had has was with the U-Haul online booking process as it does not take you all the way through so that you have a code that allows you to pickup your truck without waiting in a line. Theres a final step that you dont get led to that provides the code they ask for. Id suggest creating a login so that you get notifications in case? I also did not get the emailed receipt I was promised. These are systems issues though, not location. The location itself was staffed by super nice people trying to help you get in/get out and get your move done.

Very clean, well run location. The attendant who helped us, Eric Tyson, was super knowledgeable, friendly, and made our stressful move a pleasant easy experience. Will definitely use Uhaul storage again.

Has a good amount of parking, quick service and great employees.

The pick up process was fine, but the return was difficult. I couldn’t do the after hour return on my phone, I couldn’t get pass the access location portion. So I thought I could just drop off the car off in their parking slot because that’s what someone there told me to do (a customer). I get a call the next day asking me when I was planning to drop off the car. I already told her I dropped it off, with the keys in the box. She proceeds to tell me there are no keys in the box and that I will be charged a late fee. That I should have called Uhaul so they can walk through the process. It was after hour drop off and in a pretty sketchy area, I’m not going to stay there until I can get a hold of a rep on the phone. All this was done in a very rude and nasty tone. The fee is whatever but why do you have to be so rude. She also said that she will call me back if she can’t find the car - I didn’t get a call back because the car/keys are there. Just rude. Never coming back to this location.

Very nice place to do business I owe them a little bit of money but very nice manager

Awful automated verification. Would not use them again.

Total disaster of a uhaul location. Service people were terrible, could not get through the simple process in the store despite already having a reservation online and having rented many times from other locations previously.

I had a pleasure of speaking with Geno today. Im going to use U-Box service from U-Haul and had a number of questions.Its a little complicated because I would need to have an access to my storage several times on separate days. Geno was able to explain everything and even when I got disconnected called me back.Now Im looking forward our actual move in day with U-Box and meeting Geno in person.

I had a great experience renting a small truck while moving. The place was busy, nut the staff were fast and helpful. To return the truck it took me 2 mins. I recommend you to reserve online, it helps to save time at the store!

The coordination of staff with notes from the app need to be improved. Also, they promise you a receipt will be sent via email and it does not happen, even after follow up requests!

Safest storage unit in town plus they have great prices on units unfortunately staff is extremely discriminatory and biased besides that though overall is more than decent experience

Literally cancels my reservation for a truck that I placed over 2 weeks ago the evening before I was moving. Actually incredible that they did not give me another solution that in the sensitive time crunch. Legit just said “sorry bout it”. Do not use this service if you need to actually organize your move without chaos. Sorry bout it Uhaul.

Took me way too long to get a vehicle despite having a prior reservation.The mobile checkout was not working. At first it told me to go to a vehicle which was not even there. Then when it reassigned me a vehicle, it picked one that was parked in front of someone that was already ready to get out. Trying to continue with the mobile checkout, the mobile site would not progress past a verifying state. This screen had an option to chat with support but when I messaged, support did not reply so the person behind me was just stuck. Then I had to go inside to talk to a person and get this resolved which took incredibly long even though there were very few people in line. In total it took me almost 2 hours longer than it should have to get my rental vehicle and I was not compensated for the lost time. I was also then overcharged when I returned the vehicle however I was able to get that resolved in a couple of days.Not giving one star because the vehicle itself was great and very useful for moving, however customer service was terrible.

Weve had our extra gear stored here for over 10 years. On the plus side, access is fairly easy with the keycard entry and the space has the character of the former Wonder Bread factory that it is, with brick and hardwood floors. There are also 4 parking bays to conveniently load and unload on the lower section and a few more that are connected directly to the upper floors. On the downside, the surrounding streets are increasingly dirty with accumulated debris, and feel somewhat sketchy, so some people may not feel safe if they are unable to park in the loading bays.

Very pleasant young lady, command of the english language. can not underestimate the NECESSITY to speak-the-english.

One of the most annoying interactions with a human being ever in my life occurred here. One never met anyone with so much impatience.

Cannot recommend U-Haul less. There were 3 serious ways they completely screwed us on our move out day. I recommend going anywhere else other than this.1. I had rented two dollies and two sets of furniture pads. On the day of move out, they said I didnt reserve them and they were all out. Conveniently, they still managed to charge me for them despite their swearing I didnt rent them. This added several hours to our moving day.2. I rented Movers through U-haul. They literally NEVER SHOWED. Wouldnt respond to texts, emails, phone calls. Nothing. Then Uhaul did nothing to help and made me jump through hoops to get a refund for a service I had already paid for but never showed.3. The unit itself: We rented a 10x14x7. When I got there with my stuff, they said it wasnt available and theyd have to give me a 10x10x5 because of a glitch in the system. Absolutely absurd that the day I arrive with all my belongings they blame a system glitch for why I cant be given the space I again had paid for.Pathetic customer service, terrible experience with something thats already so stressful. GO ANYWHERE ELSE.

Been storing my things here -- very clean and affordable with basic climate control. Check out the prices on the units with low ceilings. You wont be disappointed. Think plenty of space for like $50/mo -- and access until 10pm even if getting in after hours can be a little tricky, have them show you how in person.

Service is not very good

Ubox Contaminated with Chemicals & Horrid Smell: We shipped all our stuff in a Ubox from San Francisco to Massachusetts. Upon arrival, all our stuff had a horrid smell. It appears someone filled our Ubox with a chemical spray (we have evidence of residue on boxes and its contents shown in the photos). EVERYTHING has this horrid odor and it is taking us a week to try to get rid of it. Many of our sentimental and personal items we had to throw away :( We are still trying to get in touch with Uhaul to figure out what happened. We dont know if this is harmful to our health but it is sure making us feel sick. Ill never use Ubox or Uhaul ever again.

Picking up the vehicle took 30 minutes despite having a reservation in advance. When I was given the key to my truck, I found out it had no gas (needle was below E). And when I went back the representative said itll probably make it to the closest gas station and that I should just get it filled. I told him I was not comfortable driving a truck with no gas and asked to get another vehicle to which he said he was trying to get to some other work but couldnt because of my demands. Anyway, he gave me another truck and I drove it for 17 miles. Upon returning, the person there told me to leave the keys in the truck and leave. The next day I got the receipt and I was charged for 34 miles instead of 17. Luckily I had taken pictures of the odometer upon picking up and returning so I called customer service and after being on the phone with them for 30 minutes, they just processed my refund. And at no point did they apologize for their mistake. If you have to rent from them, take pictures at the location. My pictures are geo-tagged so that helped.

When are you finally gonna let me start rummaging through the units bro.... come on, dont act kind iot havent already emptied or a few, help a sister out.

Great space but a little difficult to find the dropoff location if you arent the one who picked up the truck...but they made the dropoff very easy..

Quick and easy! I was in my rental truck in 5-10 min even though there was a line of 5-ish customers. Four people were working behind the desk and got through us very quickly. Returning was easy as could be as well. Dropped it off, had it quickly inspected and was on my way.

Misleading in prices and reservations - won’t book again! I reserved a 10’ x 7’ x 8‘ storage online on Uhaul.com for $84.95 on 9/01/2020 with move in date 9/29/2020. The location was Bryant St in SF. I also reserved a truck for the same day - 9/29. Reserving both a truck and a storage results in a month free of storage - per their website at the time I made the reservations. I called the morning of, to make sure everything is in order, before going in. The person I talked to said I’m all good to go, just to go in to finish my bookings. When I went in, they didn’t have that storage I reserved available for me. The representative offered a different storage they had available - a 10’ x 5’ x 8’. It was smaller than the one I initially reserved and needed but I said ok.. What else can I do now that I need to move in my stuff? Then she told me the price - $124.95 per month. So I got a smaller storage for $40 more than the one I reserved. Why do we make reservations then? Also, the rep told me no first month free, because you only get a month free when you book a one way truck. So.. if I would’ve returned the truck at a different location - say the location on Valencia St - it would’ve counted as one way, but not that I was returning it at the same location, on Bryant St. I told her it’s frustrating that I’m not getting what I was told online and signed up for, so she ended up giving me the first month free. Another rep told me the storages are first come first served - but my confirmation email with my reservation didn’t say anything about that. So again, why do we reserve online? I reserved from other storage places before and never encountered this kind of situation before. I get it, it’s a busy time, but they are misleading and taking advantage that you’re already there, ready to move in your stuff, and it’s too late to “shop around”. Now I have my stuff in there and will keep them there for a few months, but I won’t book with them again after this. Disappointed.

Gino the manager at this location is amazing. He was just over the top helpful with me.. Uhaul you are blessed to have him employed.. This is a great place.. thx u again!!

The staff is great the facility inside is clean except for few dead mice once in a while. The pestering the disgusting tents outside will destroy this business. My wife will not come to the location by herself for fear from the vagrants on the street. We have been a customer for many years.

Called to tell me that they dont have the truck I reserved 2 days before my move. Presented me with a small truck alternative or another number to figure it out myself. Brutal customer service.

I decided to do mobile rental (where supposedly you don’t have to wait in line) but after arriving at the lot, finding my vehicle, following steps to verify myself (they also had to call a friend or employer), I still had to go into the office and wait in a line to pick up keys.Save yourself the hassle and just rent from the main office - the mobile interface is not seamless and will likely take you longer.Besides that - the service was nice and vehicle was affordable for the day.

Auto cargo.Excellent customer service

Each time that I patronized this retail, I felt like I was interrupting their happy hour.

Charged me for a toll that happened 2 hours after I returned my rental.

Employees very helpful with answering my questions. Store is clean and mask policy in place.

I rented a truck to move my belongings to a new apartment. The help desk person was ok. But 5 minutes after loading all my stuffs onto the truck and starting the trip, the truck started spewing coolant and overheated. I had to pull over, call roadside assistance, which took ~4 hours to get the loaded truck towed to my new apartment. The towing guy told me he towed this exact truck the week before it overheated having no oil in the engine!!! The next day I see an extra charge of 3 times what I paid for the rental. Called in twice and its still not yet resolved.

Just a storage pace. Ppl at desk are helpful.

The workers were not nice we asked for a u -haul closer to my son and send us to the wrong place.

I had a great experience getting a moving truck from this location - check in was good, truck was spotless, return was fantastic, the guy was super friendly and professional. And no hidden charges! I’d definitely use them again.

Conveniently located in the central part of the City. Blocks from both the 101 and 280 freeways. All your essentials to have a successful moving trip are at your fingertips at this U-haul location. The customer service on the day I visited seems more interested in chasing the time clock than giving proper attention to customers. I was nicely surprised overall with this model location.

Ive never rented a truck from here, but I do have a new storage unit at this facility. The building is very clean and well lit. It seems pretty secure, as all units are indoors. You have to swipe in and out any time you access the facility, plus swipe inside the elevator to access your floor and keep the alarm from sounding. They offer free cart use. When I rented it, I was supposed to get an unobstructed unit, but when they showed me what they had, it had a large support pole. Luckily Im an expert stacker, so it was something I can work with, but it certainly wasnt what I requested. So this situation, where the staff doesnt have what you order, seems to hold true with both storage units and trucks. During regular hours you see a lot of day laborers outside across the street asking if you need help. This is common at storage facilities, so Im not bothered by it. Theyre not there after close. You can pay a little extra to be able to access your unit after hours 24/7. Ive only had the unit for a few days, so Im sure Ill be updating my review in the future.

Counter people should not be working in customer service.

I have rented a unit here for almost a year now and i can say this place is professional and manager Gene goes over and beyond to be professional, kind, and works diligently to keep the area a safe place to be. Thankyou.

Don’t trust people or measures of storage rooms. They will not match with the expected

Nice service and staffs. If you need moving boxes you can also get it here.

Had a very positive experience renting a van here. Their system was down nationwide and the staff remained professional, calm, and kept a good sense of humor about the ordeal.

I understand we need to take care due to COVID. I was left waiting outside in the rain while I was checked in.

I have a storage locker there and I have no complaints

If youre in the city and need to rent a truck, orrrr need to store your excess stuff, this is the spot for you!!This review is for rental of the truck not the storage facility. The process was simple. In fact I was an hour late and they called me to ask if I needed to reschedule in a very friendly manner!!Getting the truck was easy but they said to rent a dolly I would need to stop on the way out and pick it up. It wasnt clear where to stop and we ended up just driving off without it.Returning it was like returning a rental car. Some dude with an iPhone scanner did all the checks. They were lenient on the fuel gauge which was nice for us!The cost was cheap too for going 5 miles only it was $35 out the door. Not too bad to get a pickup truck with a couch and massage chair across town.

Rude on the phone.

I had a good CS experience in the Chat lines with Brooke last night regarding a question about a one way rental of covered trailer, From San Francisco to Toronto Canada. She was clear shes only giving me an estimate and thats fine. She was very responsive to my questions, and patient as well. Good job in the chat lines having a CSR Like Brooke. Thanks!Now, as I had follow up questions, i entered the chat lines again and ended up with a chat line CSR by the name of Bethane. SHE IMMEDIATELY REFERRED ME TO THE UHAUL SITE! Not a very helpful CSR its a shame you have her in the chat lines. She was itching to get rid of me when I persisted she even dared asking if “if there is anything else. she can assist me with ?” Wow ! She never spent a minute to answer a question. “0” rating in the review goes to Bethane. Shame!

I’ve only been there for a few months and they are already raising my rates.

I arrived at 6pm with a reservation, and they told me someone else took my truck at 3pm. My options were either drive from SF to Sacramento, or drive back from Costa Mesa to SF. I canceled the reservation.

TEAM DANITA ROCKSTARS ALL!!! I rent storage years now; rented trucks; swapped units; now share w friend... At ALL times FAST, FRIENDLY, FLEXIBLE. I credit MGR. DANITA’s example - nobody outworks her. BEST!!

Had decent, normal service. Only big minus is that this is a super sketchy location. Check in online ahead of time and you wont have a problem with lines or waiting. I prefer the Valencia location for safety.

Staff members are very good...

These guys are pretty awesome. They were phenom at understanding my particular situation and storage needs and really worked with me to help me meet those needs.

I guess the service is very forward, but the customer service can be very intimidating and uninviting.

It was easy to rent a truck from this location. The cheap boxes were a huge plus.The only negative is that it is an unsafe neighborhood. They actually recommended that I not leave my car parked in the area after dark. Otherwise no issues :)

The $50 reservation guarantee is a complete scam! I reserved a truck at a different location, received a notification the night before I would not be able to pick it up at that location, I had to go to the much less convenient Bryant St. location instead. Two separate customer service representatives said I would receive the $50 in 3-5 days. So I moved under the premise I would get that $50. But after I paid them, customer service now refuses to give me the $50 credit I was told I would get. Completely deceptive scam. Next time I will take my business elsewhere!

Professional, helpful, friendly crew, they give you your space to do whatever you need to stored or retrieve from it .

Dont waste your time calling this location. Ask a simple question like What are the dimensions of that box you just quoted. and theyll put you on hold and never pickup again.

The location is in a pretty sketchy area, people always loitering outside of the building makes for an uncomfortable loading/unloading into storage. It would be nice if they enforced a no loitering rule.There was also an incident where a customer broke a water line and my unit was affected by it. Nothing was damaged and they were very diligent in reporting it to me and had their insurance company out to write up any claims. But I had to call them back 2 times to tell them that I already took care of it and that they didnt need to cut my lock off. Not sure why it took that many times to get that message along, but it was quite frustrating.Other than that, I havent had issues with them. Prices are a little high, but thats San Francisco for you.

The WORST staff Ive experienced in any organization of that size. Ive had multiple dealings with this particular store on 14th x Bryant st for four years and the crew members change but their sour dispositions dont. Bad team leadership? No training? Slim hiring pool? Corporate needs reviewing first, Ill assume.

Good location. Friendly helpful staff

Exactly what I was looking for during my move to the city. Michael and Marcus were both very helpful!

Lol, what a joke. The staff, the fees, the set up, all of it. In order to predict your experience here I have devised an equation:First take the amount of time you expect the experience from door to door and multiply it by 2.5. Then add 16 minutes for passive aggressive arguments with various staff members followed by adding another 13 minutes for disorganization of varying degrees.Next write down the amount you have been quoted to spend and increase that by 30% for random fees you had no idea you were subject to.Finally on a scale of 1-10 rate your mood before approaching this location and divide it by 2, then subtract by 1 for the surprise inconvenience you encounter on your way out.Have fun, folks.

Went there to drop off a U-Haul that I rent in Pittsburgh move some stuff from Pittsburg Antioch to San Francisco storage easy drop off there I was going to get my storage there but they would not use a prepaid debit card yet have a major credit card to get storage I wish I could have got one there I like they set up real nice and clean organized security is good I like the way it look Ill give them a five star great storage place too bad had a major credit card .

It was a breeze renting a truck for two bedroom capacity, returning said truck was superb they check the gas youve consumed and Its true this trucks are gas efficient

This review is for Nelson. Nelson provided excellent customer service; he was awesome and went above and beyond what was asked for. Thanks Nelson!

They close at 10pm and open 7am... They have people asking to help if you need help.

Every time I need to go to storage the alarm goes off every so often..It’s so loud and annoying.. something needs to give because I think I’m getting PTSD

Know what youre getting into. The service is awful.I was told that the van would have half a tank when I picked it up, and Id be expected to return it in that condition or pay a fee. Standard stuff.It had 3/8ths of a tank. But that doesnt matter, they said theyd check the status of the vehicle as it leaves the lot. I wait several minutes by the exit, nobody shows. I grit my teeth and drive off, because if I dont get it back by 5 Ill have to return it the next day. That doesnt leave me much time, so Im willing to take the $10 hit.I make it, just in time... or not. Its 5:02. Theyve closed, but not locked the gate - theyre still opening it to let people through, including a homeless guy on a bike whos just passing through. But no, I cant come through. They are still leisurely checking in TWO vehicles right in front of me, and I can see that the whole process takes 2 minutes. But no, I cant check it in. They say I have to come back tomorrow. Why? Because its after 5. End of story, as far as they care.The only thing keeping me from getting truly angry is that there must be a reason for this - maybe their computer system doesnt let them do after-hours transactions or whatever.Where am I going to park this massive van, then? Not their problem. What about that huge empty loading dock they have? One guy says I wouldnt and walks off without explanation, the other says sure, that should be fine. Itll be safe.Wake up 3 hours early the next day to deal with this stupid van. I get there, turn the key... All the gas has been siphoned out. Yeah people do that around here. But it wasnt checked in so its still your responsibility.I ask why I wasnt allowed to check in the previous afternoon. You werent? I would have let you. Wait a minute - so theres NO reason they didnt let me in? No.So. Now Im out 3 hours of sleep, $45, and late for work because their staff prefers to spend more time stonewalling than it takes to actually do their job. I honestly think this is as poorly as you can treat your customers without risking liability issues. I am never coming back.

Never more than one person working here. Always at least a 15-20 min wait even to buy basic supplies.Unfortunately it’s the closest place for most of SF.

I rented the truck for 9:00 AM with the intent to use the vehicle for six hours. Of course on move in day my day got off to a slower than expected start. So, I decided to pick up the truck a couple hours later with the assumption I had 6 hours from the 9 oclock time I scheduled to pick up the truck. In other words, I had to have the truck back by 3:00 PM. Well I got a call that morning by a staff member asking if I was still planning to pick up the truck. I explained I was running late. Unexpectedly they were annoyed I had agreed on a 9:00 pickup and failed to obtain the vehicle then. I asked why it mattered when or if I even picked up the truck given I reserved it for 6 hours and what I did with the six hours seemed rather moot.Apparently U-haul begins assigning the rental time to begin at time of pickup. And so when I picked the car up mattered in terms of making trucks available to clients after me.I apologized and said that It was not clear when I made the reservation that this was how things operated.There was no acknowledgement that my logic was not entirely wrong and that my assumption could be an honest mistake. Rather I was scolded again and made to feel as If my line of thinking were absurd.So now I know to never be late for a U-haul pickup as they function much differently than all other car rentals.

The uhaul on the front end was about what I expected. One person waiting on the line. Extra 20 minutes. Got paperwork done and found truck and drive away. No one checked me out of the lot.I returned the truck after hours as they had said you could. They close at 7pm. We finished our work at 9pm.RETURNING THE TRUCK WAS A NIGHTMARE.They provide smart phone return instructions but don’t tell you where you can leave the truck. Ok, lock it and send photos of truck conditions and drop key in key drop receptacle as show in video. ONLY THERE IS NO KEY DROP ON THE ENTIRE PROPERTY! AFter 30 min search and review of instructions we drove off with keys.A SPECIAL TRIP WILL BE NECESSARY ToRETURN DAMN KEYS!This depresses me about Our dysfunctional country.I will never use uhaul again!

They park all their u-haul trucks in public parking spaces so you cannot park in front of the store. They should keepall the u-haul trucks parked in their parking lot. They have people all out infront smokin and pissing all over the place.

Extensive rat infestation. Probably suffered over $2500 in rat damage. The company makes it very difficult to file a claim and the representatives at the location give you the run around on who to contact and file a claim. They also do not return calls or emails. The agents also indicated they know about the infestation but do not tell the renters of this problem. Do not store your possession here unless you want your things to smell like rat feces.

Polite, knowledgeable and helpful staff

The storage hours posted on their web site are a lie. Im standing here with a load of stuff unable to access the building.Ill be leaving U-Haul storage at the end of the month, theres no reason to put up with this bullshit.

Was not the worst but was his first day

When I got there they said sorry truck not available anymore. When I reminded him of the guarantee they promised if reserved online with credit card that $50 be compensated if truck or time not available, he said theres no such thing as that. Then the location on Valencia street is the worst!!! They are the biggest idiots. Especially the manager, black dude with big sideburns. What a joke. I cant even get into that right now, lets just say I called haul customer service and told rhem if it was allowed what they did and they said no way and filed a complaint in system to corporate.

U-haul will always be U-haul .

Staff is more concerned with unemployment benefits vs having a job

You’ll be on hold for 20 minutes, they won’t be prepared with your rental upon arrival and they will charge you an extra $15 fee every month.

Its fine... Elevator really sucks!!! But its a place to store your things if thats what it need.

Moving the West Coast Leather Store...again...and of course renting from U-Haul...again

Checked in, the woman checking me in was really nice and helpful, and the storage space is super clean and secure. Thumbs up from me.

I made 20+ call, text, and email attempts to get in-touch with management for over two weeks with no response. After speaking with several customer service reps, regional managers, and the corporate office (all who could also not get in-touch with Patrick), I finally got a response saying they could not provide me with service. This was the worst customer service I have ever experienced. Take your business elsewhere, because these guys are horrible!

Adequate storage facility but the hours are limited and the area outside is packed with homeless people.

I was given a truck with under a 1/4 tank. I was told to bring it back at 1/4 or risk getting fined for it. I was told I would be credited for it.I was not given a credit and they acted like they did not know what I was talking about. They never confirmed what I was told.They are good at getting you out with truck but bad when it comes to checking you back.

Very speedy and friendly service. Couldn’t have asked for more.

A good team of staff always working hard... Thanks

A sketchy location but besides that, you cannot drop of the truck rental after hours. Pretty much a deal breaker if you have to go to work the next morning.

Just wish lot attendants were more available for time sensitive moves.

Easy access in and out - less hagglers trying to jump your move and assist you now compared to 5yrs ago

My experiences with this location Ive been great!

Be ready to spend an extra hour picking up and dropping off the U-Haul... none of the people in the store have any idea what they are doing.

Standard U-Haul. People who work there are pretty flexible and good at helping you out

Every time I make the mistake of trying to rent a truck or trailer from uhaul, with the min 30 min wait to pick up, I say I will never do it again. A couple years go by, I forget or maybe forgive and try again. And here I am, 25 mins into the wait and not close to the desk. Kids, dont make the same mistakes I have..

This place is a comfortable place to get ur tween on and stash all u collect and there r a cople hot girls to tweenk with

Lame I hate moa2s6