Sf Honda has moved their service center a few times. They have been at this new spot on Van Ness and Bush for about a month. The check in area looks much better, but the check in process needs a lot of work.We set up an appointment for 8am on a Saturday morning. We arrived right on time and were directed into a queue. We had to wait 30 minutes before we were called over to check in. I understand that with the appointment, my car will get seen before the walk ins do, but they need to set up a different line for people with appointments to get checked in before the walk ins...

Called and asked for an estimate to just get the car checked out for an issue with a sound I was hearing. Was told they have to look at it first before they can quote me. Went in at 9am only to hear the service rep tell me it’s a flat/standard $210 fee to check any single issue. Comes with no additional checks to the car. Huge waste of time they could have saved me on the phone.I went to a local repair shop, the mechanic sat with me in the car and drove to see what I was seeing. He checked out other parts of the car because I said we were going on a road trip. Found no issues whatsoever. Charged me $0, and wished us well on our trip.I tipped him $20 and that repair shop has earned my business for the foreseeable future.

Had such a great experience at SF Honda service! My AC wasnt working and I was able to make an appointment and get it fixed on the same day. Tommy was so helpful, professional, and patient with all my questions, as were all the other staff! I also appreciate their large check in area, long hours, flexibility and communication - I was able to drop my car off at 8 am before work and pick it up anytime before 7 pm. Tommy also called to update me about any pricing changes, warranty coverage, and repair status. Thank you so much SF Honda - I feel less stressed about car repairs thanks to your service!

I came into the SF Honda center to take care of a recall for my 2012 Honda Civic. The team handled everything quickly and with great service. They were also very accommodating when I had to return for an issue with my car passing smog check and a battery issue. I was helped by Erick Borja, who was friendly and eager to help me however he could. I also spoke with Chris, a manger, who helped get everything sorted and for a great price. All around: excellent, friendly service!

Incredible service! I was scheduled by Aaron and worked with Erick. Quick turnaround, great work, fair pricing, and I left feeling great about my car and about life in general lol! Thank you for bringing my car back into compliance. You guys are great I will be back next time I need something.

Tee was very rude! Sure I came in upset 5 hrs later because earlier I drove out of the service shop with my check engine light off (thinking the problem had resolved itself) after Rey suggested I upgrade the software on my Honda HRV. I didnt pay the $210 because thats too much money for a diagnostic. If the mechanic reset my dashboard check engine light after the system upgrade was done, he or Rey should have communicated concern for my safety before driving out of the service center. Instead my car turned off twice on me while driving after I left Honda. Luckily I did not get into an accident. I came in upset and all Tee could do was walk away ignoring me to help another customer because they would close in 30 minutes and he did not want to deal with an upset customer. Obviously he is not well equipped with problem resolution skills and really sucks at customer service. He failed to understand my frustration and only wanted to prove me wrong.

They are very fast, efficient, and courteous, but you get what you pay for. My regular mechanic quoted me $250 and a two-week repair job, but I was able to make an appointment with Honda Service Center on a Sunday afternoon, and Tommy there got me in and out in one hour on Monday morning, for $500. The service was well-worth the money when we only have one car in the household.

Great Service. Every one was very nice. Tee Shrufa was very professional. The whole team was very helpful.

Efficient! Quick! Competent! Friendly!

This place was Ellis Brooks Chevrolet the big car dealership in San Francisco for a very long time. The space has been completely renovated it is huge. It now has sales and service of Hondas in one location.

Good service. The guy I had didnt try to upsell me on service which sometimes can happen at Service centers at dealerships

I have always taken my car to the dealership. 5 star service except for hourly work rate. They have the covid social distance down to a science. I cannot miss a day of work...the car has to work...why I go there.

Quick and easy experience buying a cargo cover and paint pen from the parts department. Jack Woo kindly installed the cover for us.

Best services ever .. even though it took 3 weeks my car in the shop ... ..because of the parts ... ...other than that ... greg is the best and who ever fix my car ur awesome .. .. till next time ..

I asked about the price of the service I need many times with them and they always say someone would contact me ASAP. But after a month and a half now, no one ever reached out to me at all.

Easy appointment scheduling. Quick part acquisition. Super friendly service reps. Thats you Tommy Jung! Fast service. Done.

Feels a bit like a factory and always come out with more to pay than I expect from typical mechanic but they are effective and professional. I just only go there when I really need to!

Only place with a built-in temperature device to check for COVID19. Good service $$$. Saw a lost tesla getting a charge there. Must not discriminate.

I had to call 5 different times to get through to someone asking if they could deal with a service issue I had (they couldnt). Sometimes I would just hang indefinitely on the phone, sometimes they said they would reach back and didnt. Super frustrating.

Great customer service. Keep up the good work.

When my Honda car without driving one week then need to use cable jumper to start the engine(battery still original and still 3 months left to expired warranty date) .( Battery warranty is 7 years)I bring to check and might need to changed new battery. After wait one hour they said battery is good no need to change and checking fee around 200. How can customer s trust this service. I do not want to argue ( my times another hour cost 200) so just bye. Later happened again I bought new battery from Auto parts shop around 100 done.( I pay shop sales man changed only cost me 20 and less than 10 mins only.)More than cost new battery.

Great service. Highly recommend you seek Jack Woo. Hes honest, intelligent, and super nice. You cant go wrong.

Excellent service and knowledgeable staff. Work was completed earlier than expected and work was outstanding.

They are a fraud go somewhere else. They charge $210.00 for a diagnostic on the starter which I already told them. They are way over priced and unprofessional staff. Stay away at all means. If there was a option I’d give them 0 stars.

Excellent service, Ray Gomez was very helpful. Coming back again.

Highly recommend this service center. Aaron was awesome. They were fast + professional + competitive on cost. Will be back.

Really had good experience for servicing my honda...nice customer service ..nice follow up...i am highly satisfied with service and eagerly recommend everyone for this place ..thank u guys

My Honda just had service over here and once again I leave with a smile! Rey is the best he is always so professional, kind and helpful with all the questions I have! I have been coming here for the past 4 years and I only have good things to say about the team

They are giving very bad service specifically one of the sales person is very bad behavior

Short and simple DON’T trust people working here especially you females I know you will get robbed here!!! THEY DON’T even deserve a one star!!

Pretty efficient and easy to schedule. They are also very flexible as accommodating. Its expensive though.

Excellent service excellent service that give it a five-star customer service is awesome is a 100% professional and courteous.

Worst experience ever at. SF HONDA AT 1960 FOLSOM ST SF. CA 94103. MANAGER SAID WHY KEEP COMING IF GET BAD SERVICE. REYNALDO GOMEZ IS A RUDE PERSON THAT OVER CHARGE FOR A OIL CHANGE. THAT DINDT GIVE %12 DISCOUNT. Cris from sf honda. Is a scam.

Very friendly and welcoming

Great people who specialize in authentic Honda parts. Real technicians I can trust for both quality and care.

Friendly efficient service.

They have excellent customer service

We always get a great service!!

Always friendly and helpful. Great customer service

Very efficient Honda service center.

Greg and Marvin at SF Honda at Folsom figured out and fixed my mystery electrical problem that two other shops couldn’t identify.Great service.

This is the worst honda dealer and service center, will lie, cheat, and steal from you! Wrote a bad contract and over charged me, then the service center damaged my car by leaving the oil cap off and me driving it. Got oil everywhere. Only noticed when smoke started coming from the hood. Then they tried to blame me for that and why my car is always out of alignment.

Eric a new hire was exceptional helping me out, my car needed to be dropped off before they closed and he waited for me! Truly thankful for the team at this Honda!

I bring my car there for its maintenance, Rey Gomez is the man! He’s the best! He see to it that my car is done properly and on time! Highly recommended!

Thank you Greg! The shop was in full swing but Greg quickly was able to help us out. Top marks for the services here. Excellent team!

Very efficient, welcoming, and well mitigated check-in and service.

Excellent service! I have 2 Honda cars received services there! Staff are friendly and passionate to help! Please keep up the good work!

These guys are either grossly incompetent or frauds.They said that some part of my cars axel needed to be replaced at the tune of $900. They also said that I needed a new battery.Two other mechanics said my axel and car overall are in great condition -- no repairs needed. My battery has lasted just fine for 18 months.

I went in to check on a recall notice. They were able to take me sticky. They have local area shuttle service, definitely ask if you live or work in the area. The staff was friendly and efficient. I did not get any upsell pressure for other services etc.

Very slow, even with an appointment. Oil change took 3 hours. But the service is good and the staff are nice.

SF Honda does a great job servicing my car. They keep everything on schedule and do a great job communicating what needs to be done, when and why.

On several occasions we received Excellent service from Service Consultant, Tommy Jung. He is friendly, knowledgeable, efficient, and will assist you promptly, without an overwhelming or unnecessary sales pitch, and will respect the value of your time and integrity. Whether Repairs, Maintenance, or Upgrading Car Features, Tommy is The One you want to see. We are thankful for his time, service, and expertise. Maria & Terrie

Go another service they are frauds I just went there to change oil and asked them if the filters need to be changed. Then the guy called me and said its necessary and told me total service is $140 something. At the and I realized that they charged $82 labor just for changing filters that takes only 2 minutes. They charged $210 for oil and filter change. I never paid that much before. Dont trust them!!

Lovely people great customer service

Very friendly staff but their prices have recently doubled for an oil change. Use to be ~$50, now its $100-125! Make sure you check their website for service specials.

Brought my BMW in for a quick oil change. Great service at a moderate price. AND they washed my car, so it was even more worth it.

The staff really works with u 2 get a deal.on a new or use car They r very friendly and helpful They take that little extra time 2 help u.....

Fantastic service. In and out in an hour.

Very nice People, My Vehicle Was Serviced In A Timely Manner.

I took my car in for an airbag recall. They were quick and polite, I can’t ask for much more!The only thing that wasn’t perfect was that they didn’t mark the customer entrance (It’s the glass door closest to the gate where you drive in). They’ve only been open a few months though, so I’m sure they’ll add one soon.

Excellent Service, I will definitely bring my car back there for servicing.

If you have any problemYour guy is TommyIm not sure if I spelled his name correctly, (sorry if that happened).Ask for him hell help you out in light speed!!!This guy is a true genuine service representative.Hes the hidden gem of all Honda.Thank you Tommy.I bought my civic back in 2017They didnt till me at the sales department that I have to buy a wheels lock keyTwo years later, I ran into emergency and I couldnt take the tires or put the spare tire.Tommy helped me all the way through, he even told his coworkers to wait for me on late SaturdayI went there, replaced the old locks in less than 10 minutes.Ill not forget about all the other guys I met thereThey were very helpful and professional.Thank you all at San Francisco Honda service. @ 1960 Folsom st, San Francisco.

Great service department. Friendly and helpful service advisors.

Great service

Professional and courteous. We came in an hour before closing with an emergency and the car was fixed by the next day. Its bit expensive here but I didnt expect much less. Its weird how different service centers have different policies but eh what can you do?

This service center is so helpful and kind. Very happy to have them in my community.

Super friendly staff, very helpful, quick and professional service.

Juan took great care of me. i got a shuttle ride and explored the city and they let me pick up my car when i was ready

Very good attention

This place moved to folsom st. From the original Van Ness location, which I have never been too, but the service was excellent, really no waiting in line to get checked in and these guys are really knowlegable about cars. Even though I dont have a Honda car, I bought my car at Honda of Burlingame, which they told me, I can go to any Victory Honda In the city, they looked up my info and sure enough, was able to bring my car here for a free oil change that is part of my warranty. Its convenient for me, since I live in the city.

Always good service. Their shuttle service is invaluable.

Excellent customer service!

I paid $189 for a totally new tire that had a factory defection, I found it after 250 miles (5 days) but was not able to get money back or another tire

I hate to post this but I must. I have taken my car to Honda Service Centers for 20 years, but that ends after today. Devron, my service assistant yesterday told me that my Accord was due for a $500+ major service & I said fine. Later in the day, he called me & said that the inspection showed that my car (67,000 miles) required a resealing of the timing case cover. I asked him how how much I would owe & he asked: Do you want a break-down or the total cost of your bill? I replied, “Give me the total cost.” He replied: $2300+. I was taken aback but ok’d the resealing. He said my car would be ready at 6 p.m. When I told him I would probably pick it up in the morning, he said he would give me a courtesy call to let me know it was ready. That call never came. When I called in the morning to make sure the car was ready, I repeatedly got Devron’s answering machine. When I showed up at the service center this morning, I was presented with a bill of $2900+—$600 more than Devron quoted me the previous evening. He did give me a paltry morning $200 discount, but he would not take responsibility nor apologize. The labor for this service was $2492!!! if the mechanics worked for 8 hours, that works out to $300+/hour!!! Are you willing to play that much to have your car serviced? This is the first time I felt GOUGED by Honda with misinformation & unreliability. I will not be taking my car back to the Folsom Street service center. There are so many quality places to get your car serviced in San Francisco. Think hard and long before you trust your car to these folks. 😳Discouraged & upset,David

Great price and know what they do

Was there for an airbag replacement,... service was excellent and respectable

Diagnostic is a robbery. $500.00

Always great, helpful service!

Thanks to these guys my car is in good condition

Prompt, professional and not overpriced, nothing at all to complain about.

Quoted me for brake pad replacement 730 dollars. Premium brake pads (which Im sure I would not receive with this service) + front and back replacement in local shop 275 dollars. Beware its a rip off shop

The service was great and fast and thanks

$200 just to say what the dashboard shows me? Kidding me?

Great customer service.

They do the work.

Great, fast service.

Always friendly &helpful

THEY ARE FULFILLED WITH THE SCHEDULE, I RECOMMEND TO ALL THEIR CUSTOMERS

I was surprised by the place is much nicer than in the folson, and the attention was super good, congratulations 👍

Great service

I love to take my car to this place because if you are a car lover and the perceived details that every maintenance performed there is like returning the car to its standard parameters and you feel the car almost like new. They do an excellent job at this Honda dealership.

Good cervisio

The service very good