Terrible trash talking new york even my girl was appalled Donna Labella Davis

Overpriced kitch. I dont know how people shop here.

Were building and are buying all new furniture for our new home. We spent over $23K and had several questions regarding the order. I wasted an hour on the phone with someone from their parent company (William Sonoma) to no avail. So I called the La Cantera store and spoke to the Manger (Shane) who took the time to answer numerous questions and resolved all my issues. He was extremely patient and even went out of his way to contact Customer Service to get some $ credited back to our acct. due to an oversight. DO NOT LET SHANE GO, HES AWESOME!

Great Place! Attentive Staff. Wish the store was bigger to accommodate more selection. Other than that, no complaints. Would recommend, will visit again.

Ordered a daybed in store and they were so polite and helpful. Makes it worth the trip. Thank you for your kindness! 🤗

Pottery barn displayed signs throughout the store saying that ALL LANTERNS were 20% off. Upon trying to purchase one of these products, the manager stated that there are “unwritten“ exclusions to their 20% off. She stated I had to pay full price, and disregarded the sign after I showed it to her. It felt like the manager was trying to pull a fast one. Be very careful about the pricing and discounts posted in the store.

My partner and my sister both visit and purchase from Pottery Barn so much, I should own part of this business by now.Honestly, what a great store with such beautiful products that I never knew I needed until I saw them. The displays in store are amazing.Sometimes its just nice to come in and walk around.

Charges for item but doesnt deliver. I purchased a table several months ago and the charges showed on my PB card in Sept. As of the end of Oct. I dont have my purchased item. PB doesnt have the item either (they have part of the table). Ive called several times but have never been able to get an explanation. Ive been told someone would contact me but that has never happened. Ive been on the phone with PB customer service for over 90 minutes this morning. Ive spoken to 5 CS agents, all of who just put me on hold. Im obviously not an important customer to PB even though Ive spent over $2000 with them in the last couple of months. I will never make another purchase with PB. Ill give my business to one of their competitors. They cant treat their customers any worse. UPDATE: After over two (2) hours on hold I actually spoke with a helpful CS Supervisor who informed me that the base of the table had arrive but was damaged (so never logged in to the PB inventory). She reordered the item which is now due in sometime mid December. Why it took multiple phone calls made by me, hours of time sitting on hold and almost a dozen CS agents to resolve this is beyond me. Maybe Ill have the table in time for Christmas. Im wondering what the plan would have been if I hadnt persisted in getting an answer. Maybe this will be the last time I give PB my money.

Paid my wife and I no attention. Seemed annoyed that we were came to shop and had zero customer service with another customer that had an issue. Very small store with little inventory.

Cant wait to go back

Very high-end well-made furniture but for the price you wold think that they would be a little bit more professional. overall I love the furniture here

What we needed

Great for home decor and furniture. Worth the price you pay for quality. This place will make you want to redecorate your home!

Always great for cookware. Its my first stop for anything I dont buy online.

The staff is helpful and the selection, while not everything they offer online is in store, is excellent with the opportunity to order online and have it delivered without additional cost.

Very nice staff and a very inviting store.. I will be back to shop.

Deedee was a great help, would absolutely work with her again!

Great products with great style. Just wish the prices were a bit lower...

The store is always nice and the staff are very friendly.

Paid for 2 chairs to be delivered. They only brought 1, and it was a huge hassle and weeks delay to get my second chair delivered.

Overall nice place.

Nice store.