David was so awesome! Extremely helpful, not creepy or pushy like most mattress salesmen. I left excited for my new bed, not dreading my decision.Thanks to David for actually caring about the details of people’s lives and their needs! His memory of random small details you say is uncanny.

I felt very catered to and cared for throughout the entire interaction. Both John and Curtis was polite and helpful and actually cared about my needs and wants rather than just the sale. In addition, the sales and deals were off the charts!10/10 would recommend.

The entire experience with Mattress Firm was a GREAT one. David G. (DeZaVala location, San Antonio) went above and beyond to answer ALL of our many questions, and at no time did we feel any pressure to purchase. Since Mattress Firm was the first stop in our bedding learning/buying process, my husband and I thought we should at least look at a couple of their competitors locations. I’m glad we did, but our continued search produced an experience nothing like that of Mattress Firm. Not only could (would) the competitors work with us on pricing in any way, the outstanding customer service we found at Mattress Firm could not be surpassed in any way.THANK YOU, David G. We are so looking forward to the delivery of our new hybrid mattress and foundation tomorrow. Keep-up the GREAT WORK !!

We previously purchased a mattress for mother-in-law and returned to buy a second one for us. David, our salesperson was extremely helpful and knowledgeable regarding which mattresses would benefit my husband and myself, being two distinctly different body types. He was courteious, friendly and delightful. We highly recommend this store and David!

Our experience at Factory Mattress was great!John was helpful and knowledgeable aboutall the questions we had about a mattress-Thank you for an easy and smooth purchase

David was great! Very friendly and informative. Made my first mattress shopping purchase a total breeze!

The salesperson, David, was friendly and knowledgeable. My mattresses were delivered from the warehouse the next day and Im very happy with my purchase.

Talia was very helpful and knowledgeable. Quickly able to get me a mattress that best fit what I needed. Very professional and made the process quick and painless.

Shopping for a new mattress set is not the most enjoyable thing to do, but David made the process not only entertaining, but gave us the information we needed to confidently select a set that exceeded our expectations in quality and price. The store is extremely well-managed by David and the buying experience is unmatched. Thank you for your amazing honesty and impecable customer service. Wed definitely recommend this location if youre in the market for a new mattress.

David was professional and knowledgeable. Hard to find these days! Also, not pushy which is why we decided to purchase a bed set from him. I would highly recommend this location with David, at Dezavala.

The service was perfect and the knowledge of the mattresses was important to me making my decision. Best place to go for a matre.

Tristán Salmeron was very professional and courteous. He listened to what I wanted and did not sway me to a particular brand. He presented all my options and allowed me time to make a decision. Tristan is definitely an asset to the Sales Team at Factory Mattress.

Found a great mattress for a good price. Georges knowledge of beds helped us choose the best bed to suit our needs. Thank you!

My fiancé and I went in and David Gonzales helped us out. He was great and very informational and patient. He was 100% honest with us and he had us walking out with a smile on our faces and happy with our purchase. I called ahead Before I went to the store and his customer service over the phone was enough to make me want to go there! What a great experience.

We got the greatest attention from David! He was so honest and thoughtful! He really put into consideration our budget and what we were looking for. THANK YOU David, I really appreciate your patience and advice on choosing the best mattress for my sister and I.

The sales person was very knowledgeable and made the experience much easier with technology. The bed is exactly what my body needed and I am sleeping very well on it.

Went in to get information on beds for the entire family. David Gonzales helped us out and was simply amazing. He was friendly informative and made us feel very welcome. Atmosphere was kid friendly and I woukd recommend this place and David specifically to anyone looking to purchase a bed.

Very good experience! My wife and I knew what type of mattress we wanted and once we entered the store, we informed the sales person Chuck (Chaz). He quickly identified which mattresses were firm and differentiated them by brand for us. He answered all of my questions and didnt pressure me for the sale. My wife and I went out to the car to chat about and I went back in and finalized the sale. Chuck told me that Id receive a text message to schedule our delivery that night. I received it and chose the next day for delivery. The next text told me the delivery would occur between 12 & 3 the next day. At 12:15 the next day, their truck showed up with two delivery guys. They quickly wrapped up our old mattress & box springs, carted them out and brought the new ones in. They unwrapped them in front of us. These guys are pros - in and out in less than 15 minutes. Good stuff...

Great customer service. Awesome deals. We will be back.

I was visiting parents from out of town and had endured two miserable nights on an old mattress they had.....George was very knowledgeable and helped me select a new mattress at a good price with a very quick delivery. Would definitely recommend this place!!!

We had such an amazing time with our purchase from factory mattress. The store had a fantastic selection and what made our visit and purchase so excellent was our knowledgeable and friendly salesperson Koki Yamauchi. I would recommend this store to anyone looking to purchase a mattress. We would definitely return for our next purchase.

David was extremely helpful and informative during the whole process. He knows his stuff and made the whole experience quick and easy, I cant wait to receive all my new bedding in a few weeks!

The mattress is as expected and did come with a 10 year warranty. The purchase process was simple. We paid in full at the time of purchase. At the time of purchase, we were asked for our phone number and email address so that we could be contacted the following Monday when the mattress would be available for pickup. We did not receive a call Monday, Tuesday, Wednesday or Thursday. Wondering what might be causing the delay, we chose to call the store that Thursday (3 days after we were told to expect a call to pickup) only to be advised that the mattress HAD arrived Monday. Employees failed to contact us to coordinate pickup. I dare to wonder how long they would have let our mattress sit and what they would have eventually done with it if we had not called to follow up.

David was great and very easy to work with, both employees were accommodating. It was an easy and enjoyable experience overall. The

Very friendly employee and purchased a discounted pillow that I love

Great customer service affordable pricing. Ron ensured that I got the mattress that was perfect for me and in my price range. Thank you so much for your patience when I was being indecisive.

Ron went above and beyond to get us the best price for our mattress that we were compatible with based on our RIGHTfit profiles. His extensive knowledge of each mattress was exceptional and made us feel confident in our purchase decision. I will gladly come back to Factory Mattress again to get another mattress as long as Ron is there to help us out.

We stopped in looking for a new mattress and David was awesome. He was knowledgeable and professional. He gave us all of our options and we didn’t feel rushed or pushed towards the most expensive option. He even called the next day to check on everything for us.

Great customer service. Very pleased with the product I received. I highly recommend this place

Absolutely love my mattress! My boyfriend and I are a young couple with somewhat of a low income. These guys worked with our strict budget and got us a great deal on a king mattress that we adore. We were even able to do a test to find out which mattress was best for us.

We have bought mattresses from Factory Mattress before and this time was no different. We received good service and a good price on a quality mattress set. We will be back in the future.

The entire process was easy. I went in thinking I wanted a certain bed but once I tried it out found it wasnt going to be good for us and our backs. We were able to get a much better bed for the same price. The day of delivery they were prompt and set it up. Weve had restful sleep ever since.

I had been shopping other mattress stores all day and was pretty sure I knew what I wanted. When I walked in I didn’t want to be sold so once Ron introduced himself I told him the size, type, that I slept on my side along with my girlfriend and neither one of us had any back issues. He pointed out a few recommendations and let me roll around at my leisure then walked back to his desk. This was good cause I didn’t feel any pressure to buy like you do when someone is hovering over you. I told him I liked this Sealy but I’ve seen it at several other stores. Why buy here? Long story short, this guy new what he was talking about and gave several options and incentives to try and earn my business. That’s when I turned and said Thank you for your time and info but I’m going to go next door and see if they can beat everything you just told me. He didn’t get upset or give any attitude, he just mentioned they (Factory Mattress) has a price match guarantee so come back if they give me a better price. Well they did beat Ron’s price but when I told them I’d be right back to see if next door could beat her price, the Lady got upset and said she wasn’t going to play this back and fourth game and if I didn’t want it now the deal was off. Ok, deals off. Went back to Ron and he was able to beat her price and discount some pillows I liked. It took more time and negotiating but I think I got the best mattress for the best price. Thanks for your help Ron!!

Great customer service at this location. Ron did a great job answer all our questions and give us the best customer service to make a healthy mattress selection. Thank You guys!!!

Great price, excellent service, very knowledgeble staff, careful and timely delivery. Very happy customer.

Jason had the experience and the knowledge needed to provide the information needed to purchase the exact mattress we were looking for. we highly recommend his service at the De Zavala location in San Antonio. Great deals and great service. This is my second purchase at that location. Jasons integrity will have me back soon. I need one more mattress.

Koky was great!! Very professional and helpful. Great Experience. Thank you again for everything

I went in looking to get general infomation about mattresses. Scott answered all the questions my wife and I had. Like what was a good height for a mattress. He also gave us prices on several units. The next day we came back and made our choice and had it delivered the next day. The delivery went great. They hauled off the old mattress.There prices are great and sales and service are outstanding.Plan to use them again when we remodel the next bedroom

Accidentally walked in one morning. New mattress had been on my mind for a while. Sheri, the saleswoman, got my wife and I all fitted for a new mattress. Tried 3 and left with a brand new mattress, box spring, cooling sheet protector, a frame, and 2 tickets to the New Braunsfels water park (it’s German and I’ll butcher the spelling).The process was quick, easy, and very comfortable. Neither my wife nor I felt any pressure from the the salesperson. She figured out what we needed and the mattress sold itself!

LOVE my Bed the NECTOR is to die for like sleeping on a cloud the salesman was AWESOME !!! BEST DEAL IN TOWN

Came in to purchase a full size mattress for a platform bed, and my shopping experience was wonderful! Dashane Rose was the salesperson that day, and from the moment I walked in, he treated me with great professionalism. He began by explaining the RightFit system which scans your body to determine the best choices in mattresses based on your body type and sleeping position. After receiving my personalized report, Deshane had me test a few mattresses. Each time, he asked for my opinion of how the mattress felt, and he really listened. He repeated what I said, and at times asked for more feedback. He used my feedback to determine which mattresses he wanted me to test. And we found the right one! Upon deciding on a mattress, Deshane took time to determine if one was available for purchase and delivery within my time frame. When he realized none were in stock, he made a few calls to determine if one was in the process of arriving in a shipment later this week. There was! He contacted his manager to find out the process for earmarking the mattress for purchase and delivery even though it was being shipped and not in the inventory database. The overall experience was a pleasant one, and I gladly recommend seeing Deshane Rose at the De Zavala location!

I had a great experience at the DeZavala location. Ron was to Friendly knowledgeable and helpful. He answered all of my questions. I will definitely recommend this store to all my friends and family

They provided many options the staff was very insightful. The man who helped us found us the best bed at a very reasonable price. Delivery was well done!

My Girlfriend and I went to a few places before coming here and by far had the best over all experience. Koki, our sales person was helpful, knowledgeable and worked with us to help us stay in our budget but come away with a mattress that was good for us. Its very rare to have such a pleasant and non-aggressive interaction with a sales person but it happened here! These guys have one of the highest ratings with the better business bureau and we will definitely be back for any further bed needs!

Had a great experience with Ron, he is extremely knowledgeable. Highly recommend him!

Ron did a great job! Very professional, helpful, and respectful. Well done!

The salesman, Josh was very knowledgeable and helpful in assisting us with a mattress. We havent shopped for a mattress in many years and the technology has changed significantly. Jost was patient with us and answered all of our questions. After the sale, the delivery was prompt and the automated calls keep us informed of when to expect delivery.

David was extremely helpful and courteous through entire process.

Excellent mattress. It has really changed the quality of my sleep.

The customer service was excellent! In search of a bed, I visited Mega Furniture, Factory Mattress, Star Furniture, Rooms to Go, then back to Mega Furniture and finally, Factory Mattress, again. I was comparison shopping for a full-size bed for the guest room. Factory Mattress Koki was professional and respectful of the budget Id set. At two of the other places, one salesman at Star Furniture actually laughed in my face. The Rooms to Go salesman was cold and condescending. The deal Koki proposed was unbelievable to the saleswoman at Mega. She was respectful but also asked me to call Koki for clarification the figure Koki offered included the box spring and delivery. It was! Koki was honest and really worked hard to help me find what I needed for the price I wanted and delivered the next day! By the way, this store also has a sleep posture assessment mattress which advises you in the type of mattress you need! I definitely will be returning here for replacement of my king-size mattresses before 2020 as I now know what type of mattress I need!

Excellent6 service, arived as anounced, two professionals brought in my new bed frame, set it up, then carried i n the new mattres set, set it up, removed all the wrapping, thanked me, and were gone in about 27 minutes.most professional service I have witne3ss in the past 45 years. Paul

The guy at the counter was not interested in showing any mattresses, wouldn’t listen, kept staring at his screen. At the end when we asked him if those were the only 2 mattresses he could show us, he rolled his eyes and said “yeah..” without making any eye contact. WORST EXPERIENCE EVER. Get better sales people, factory mattress, you’re losing customers like this. :/

Awesome service! Very patient, stayed within our budget and a great selection. We found what we were looking for. Thank you Koki 👍🏼

You get what you pay for cheap stuff never last long bought a childs bed here and 4 months later the springs broke throw the padding

Very informative but not pushy sales. Would definitely purchase from this store again.

Sale rep Koki help us bought the right mattress for our new home .. 5 star for him for not being a pushy sale rep..

The sales rep (Koki) understood and took into consideration our budget and our needs. He offered suggestions and helped us come up with the best solution. He was patient while we waited to hear back on a credit application (I have a fraud alert on my name that requires a direct call to myself).I had an issue were the wrong mattress was delivered. I had ordered a clearance sanitized floor model, and was delivered a similar state mattress but of a much lower model. Even though it had been a few days because I hadnt yet dealt with the mattress due to moving, they took care of my issue, and when they couldnt give me what I ordered in clearance state, I was given a brand new version of what I paid for. They picked up the incorrect mattress and delivered the new one, no hassle and just before the holiday craziness.I would highly recommend this company for their customer service, and especially this location for its sales rep. Albeit tricky to find (it is hidden in the strip mall), it was a gem.

A refreshing experience worlds different than the sharks that roam most mattress store floors. Koki was completely helpful and knowledgeable about everything we were asking. I had previously done the necessary research attempting to avoid going into the store but ended up realizing that your options are limited severely when youre buying online because of the shipping factor.He was respectful of our budget and tried to show us everything in our range while asking for feedback and recommending what he thought.He explained a few ways to think differently about the different layers and how partners could get different support on different sides within the budget. He gave us room to lay there and didnt pressure us to hurry. He even worked with us for removing costs we didnt need like delivery because Im able to pickup and install the mattress myself. Even went out of the way to ask if we would be comfortable with floor models or clearance items to fit the budget.He explained all the policies and gave honest answers on which parts he thought were worth it and which we may survive without, unlike most places where they just try to sell you everything they can and act like youre dumb if you see through the B.S. The prices were all total price not the normal its only x per month you can do that right? tactic other places use.Honestly factory mattress changed my opinion about the possibility of a store being tolerable and has earned my repeat business for future mattresses.My only small complaints to be even better:I thought the coke spill prop was left over trash for a sec lol.The initial lay here and we will scan you bed script was pretty awful though I recognize it helps the salesmen narrow it down faster. Its basically a scale with a fancy speech about sleep studies but doesnt tell you any of the studies to actually check the research.The pillows grossed me out slightly because there was no cover and Im worried some dirty lice head was on it just before we got there. Im sure they clean them but I would prefer some sort of disposable cover. Even a trash bag would have made me more comfortable.Your damn radio jingle has been stuck in my head for like 20 years. Im half impressed and half annoyed.Overall: Koki is the man. His wall of best salesman placques are no joke.This store feels miles different than other sales stores.Appreciate the business.

My sales person was knowledgeable and got me a great deal on a super-comfy mattress!

Quick and easy! I came in to buy a nice mattress with my budget and they gave me a great deal. Thank you koki for the great customer service!

The delivery crew did not get the message to include brackets to attach to my headboard. The issue was resolved the next day and Im enjoying my new Tempur-Pedic Breeze. Other than that slight discrepancy, I would rate this a five-star experience.

If you wan to buy a mattress this is a good option

Great deal like them a lot, salesman not very pushy, was letting us try out the mattress amd tried to work a deal to fit our budget.

Variety is great, they have awesome deals, not the cheapest matters out there but high Quality and lots of to choose from, you can even lay down in many of they just to make sure they are right.

Very helpful!!

Im still enjoying my matress. Even as we speak.

Wasnt greeted by staff and after I walked up to two employees at counter to ask them to teach me about mattress shopping, they argued about whos turn it was. After they went back and forth twice, neither wanting to help me and silenced in stand-off, I said thats okay and walked out. I returned to my car without protest and they to their computer screens. For information and customer service, I suggest Optirest.Having reviewed response below, I’m insulted by the implication. My review stands.

They dont stand on words what they commit for. Its kind of public cheating. They want customers to buy at the same moment and dont allow customers to do research.Thats completely unfair. They got committed to a price and when I went next day they fooled saying its not available at that price but the sale was still on.

It was ok experience. But would not purchase another bed from factory Mattress

Where do I begin!I wanted a mattress for a good price and knew I wasnt going to Mattress Firm. When I arrive Koki was right up front. Within 30 mins he found a mattress that was absolutely perfect! On the delivery day it was raining very hard and the truck eventually stalled and died on the side of the road, after calling Koki he called the driver personally and told another drive to go pick up my mattress and special deliver it. He was the best most professional sales associate I have had the pleasure of doing business with. If he continues to work at Factory Mattress I will always be a Customer of his.

Koki the Salesman was amazing!! I do not do well with Sales People. But Koki read my body language and did not try to pressure me into buying anything, nor did he follow me around the store asking me questions as to what I was looking for in a bed. He waited until I was ready to ask questions. Koki was extremely friendly and respected my budget. My daughter and I had actually left to go look at other Mattress stores, but went back to Factory Mattress just to give him the sale because he was so great. Not to mention he gave me a great 4th of July special. I love my new bed and actually sleep throughout the whole night!! Very happy customer here!

Koki Yamauchi was great! very knowledgeable, patient and professional. They have a large selection of different brands and types of beds and Koki makes sure you try all the different ones before making a decision. Very smooth process, great selection and great price!

Professional mattress store, we walked in just for the giggles to see how much a king mattress runs and they got us a great deal and not to mention only $70 for delivery and set up plus a free mattress protection sheet and bed frame made the transaction smooth.

We got a great deal on our matress and the salesperson was nice

Very good customer service.

Great deal, fast delivery the next day on a sunday!

Great company, great sales staff, great product

Great customer service! Delivery setup was on time.

Bad News! I bought a what I thought was a brand new Sealy Mattress. When they delivered I happen to read a yellow rage about “used materials”. Got me a satanized mattress that somebody probably died on.David Blackwell

The staff is very polite and informative.

Greaat service, the guy that helped us was excellent at it, josh kudos

Nice bed and a good price

Outstanding Service

Use Koki hes great!

They really tried to meet our needs and not just sell us the best mattress.

Great customer service!!