I continually receive stellar service from the entire team at North Park.

They did a great job fixing our Subaru after I drove it in the flash flood. 😬 Great service and quick. Appreciate the complimentary Lyft ride home when they had to keep it overnight too!

The service team here is knowledgeable and friendly and the stars are for them. However, if you have to wait for your vehicle, I suggest leaving OR bringing your own device and earphones. The staff in the facility caters to the FOX news-watching crowd so if you are actually enjoying ESPN or HGTV, you cannot do so on the TVs in the waiting area. It makes an hour-and-a-half wait seem like five hours.

They did an excellent job on my car. Staff very friendly. Got my car back next day. Thank you Subaru!

Dropped off my Subaru at dealership to have diagnostics run on it mainly to check rear alignment. I was told 24hrs- 48 hrs max is all they need to run diagnostics on it. By Friday I had heard nothing from my service advisor so I contacted him. I had not been given a loaner and had warranty but couldn’t rent a vehicle till they knew if there was something to fix. So on the third day of borrowing vehicles and ubering to get around on Saturday I initiate contact again to find out what the heck is going on with my vehicle. I’m told “they still don’t know what is going on” indicating something is wrong but do not tell me what the issue is. On Monday I have to again call and talk to the service manager just to find out they hadn’t even ran the f’ing diagnostics on it. So whatever was wrong with it was just some made wordplay to hold the vehicle till it was convenient for them to look at it.I pick up vehicle later that Monday after having alignment done and they haven’t even washed the car which they said was a complimentary service. And the dude that drops off my car when I ask about the car wash shrugs his shoulders and says, “maybe it was down”!?!?By far without a doubt the worst service/customer service I’ve ever experienced at a dealership.Don’t use these guys- they will do nothing but drag their feet and waste their time and give half as service.

3 months and 2 weeks and i still don’t get my car back:/

Kristen took great care of us in their new Subaru facility on San Pedro Ave.A small rock cracked our windshield on Friday the 13th and they were able to schedule us in for Monday drop off to get it replaced. Communication was done via text if we had any more concern and it was very convenient.We were able to get the car serviced and brakes replaced while they had it. All the work was done in only a day and a half! Much better than the time frame we were quoted at the dealership we purchased the car at.The outback drives even better now and ready for more long road trips!!Thank you Kristen and team for taking care of us!

Great customer and friendly service.

Excellent

An excellent