They will take forever on your vehicle, and if you call and ask for a status update (we’re talking 3 weeks out). They’ll give attitude and hang up.Don’t bother threatening to take your business elsewhere if your car hasn’t been touched in a few weeks like mine was, Bob will tell you he’s gonna bill you EVERY SINGLE DAY it sat in their shop.Stay far away, go elsewhere. If you decide to bite the bullet and give them a chance, don’t complain you weren’t warned.
I cant Express how thankful I am for this shop. I was in desperate need of assistance on my truck. I wasnt aware they close at 5pm but by the grace of God they were still there when I got there at 6pm. Instead of turning me away they graciously helped me out. Im new from houston and had no clue where to get help. They not only fixed the problem but they spent an hour working on it and didnt leave until 7pm. I dont know another shop who wouldve assisted way past closing. I pray God blesses this family with business that doesnt cease. I would recommend them to anyone and everyone. Definitely going to be my shop from here on out. Not only that the price was GREAT. They dont make them like them no more.
Great service at a great price!! I had mud flaps on my 15 Ford Focus ST and I had ripped one off not paying attention. After going to numerous shops just to see who it could be done, I had given up hope that I would ever have my mud flaps again. Most places wanted me to get a new bumper ($400+paint+install,) and then install the mud flaps. We just so happen to met Chris out and about, and told him about my car. He was the first person who said they could fix it without replacing the bumper. He gave us his card and told us to drop by the shop anytime. A few weeks later we dropped by and Chris remembered us and gave us a tour of the shop, and he took a look at the car. We made an appointment to get the work done.We just got back from the shop with the work completed and I could not be more impressed!! Bob the owner was the one who actually worked on my car. He talked to us before and after and did really great work!! Diane the admin was also great answering all of our scheduling questions.
Honest guys and thats hard to find!!
Thank you so much Bob for the great service at a great price!! Our 370Z looks much better thanks to you!!! A+++
I can’t express enough how grateful I am to this shop! I recently went through my first insurance claim, freaking out because I have no idea what I’m doing and they couldn’t have made things any easier for me! They walked me through every step of the way, gave me great advice, and kept informed about any repairs they were making! They even managed to save me an extra $500! 🙏🏽😭 Diana and Bob are absolutely amazing! They know what they are doing and know how to get it done. They are definitely going to be my shop of choice now.
Bob and his crew are very professional and helpful. Even with the COVID 19 going on the helped my family with professional experience and constant updates to get us back on the road.I’m and definitely going to be a repeat customer.
Always excellent service! Highly recommend!
Took my car in to add a front lip spoiler to it and came out perfect! They worked extremely fast and the entire staff treated me like family. Will definitely be bringing my car in again for more modifications.
Father and son shop, custom paint and body work. Busy place, beautiful work, unique builds, the ONLY place that touches my truck. Defiantly consider this place for your build.
Bob and Chris Haynes, and their entire staff are the real deal. They repaired and restored my 1969 Corvette. I am now a customer for life. I am very impressed with the Teams knowledge of automobiles of all makes, models and years. It is not often you feel you received a great value in the automotive arena, but that is excactly what i got! Custom Coach Works has the SKILL that is very hard to find. 100% recommendation from me. I would be happy to talk to you if you have any questions.Marc Miller
Simply the most efficient detailed group in San Antonio. They work on your vehicle as if it were their own.
You can trust that your car will be in good hands!! The staff at Custom Coach Works is wonderful! From full restoration to minor car repair, you can be sure that they will get the job done!! Have had 2 cars worked on and not been disappointed. Referred family and friends and had noting but satisfaction! Highly recommend to anyone needing a go-to car shop!
Bob and the team did an excellent job retrofitting a newer style bumper to my car. The quality of the paint job, attention to detail, and communication was spot on. All of my cars will go to Bobb after dealing with a few different chain body shops in San Antonio.
They did a marvelous job on my Porsche. Made her look brand new.
Bob Haynes Custom Coach Works was a great experience for me. My band New car was hit and I was a wreck. I didnt know what I was going to do or even how to start the process of putting my car back together. Their staff treated me like family. They walked me through the process of getting my car back to show room quality. I would recommend them to anyone who needs work done on your vechiel. They are my go to place now. Thanks guys for the services you and your staff provided .
Great service and value from a knowledgeable and friendly staff. As a veteran, I take professionalism and pride seriously. Bob, Chris, Mondo and especially Diana are always helpful and responsive.
Exceptional service! I would recommend this place to anybody! They are amazing!
Bob, Diana, Chris, and the rest of the Custom Coach Works crew are extremely reliable, and personable individuals! Other than doing an amazing job of my Genesis, they made me feel right at home and worked with me on the pricing. Finished my car in just a few hours and even went above and beyond to detail it afterwards! Not only have they gaine my business with my car, but I’ll be bringing my motorcycle back as well.
I read some of the reviews and cannot speak for anyone elses experience. I was surprised at the feeling that they do not like dealing with the military. I am retired military and have taken probably 5 different cars there (for various reasons...i.e., repair, customizing, paint) over the last 10 years, and recommended many friends (many ex-military) to their shop. I can speak with certainty from my experience that there is no issue with active, retired or prior service members, nor have I ever gotten feedback from anyone I referred there sensed any issue toward military. That being said, my experience was positive, hence returning for repeat work and recommending others. Chris is always my go to guy with anything related to my vehicles.
This place is the best place in san Antonio best work amazing work always on time great prices ..the cars they have here are amazing too look at too and the desk lady is amazing best personality just like the owner never taking my car to any other place
I own the 1947 Pontiac that is pictured when you google Bob Haynes custom coach works. The car belonged to my Father in High School and was parked in a pasture for 25 years and then I fixed it up in high school. I am a Major in the US Army and dropped my car off with Bob Haynes in AUG of 2011 and made an agreement with Bob that the car would be restored within the year that I was deployed to Afghanistan. I told him that it was my lifelong dream to make it automatic with cruise control and air conditioning, and to just drive with my Dad before he passed away. I paid Bob over $10000 until my Father told me to stop because he hadnt did any work on it the whole time I was deployed. Bob kept telling my Father he would get started on it and never did. I returned from Afghanistan and the only thing that was completed was the original motor was removed. He told me to give him a little more time and he would get it done. I then got deployed again to Afghanistan and 3 weeks prior to my deployment my Father passed away and then upon my return from Afghanistan my Mother passed away. I contacted Bob a few times from Afghanistan to get the status of my car and to let him know that my Father wouldnt be by anymore to check on my car. He told me that he would get it done and when I returned after Bob having the car for 2 years the only thing that was done on the car was a new engine block and transmission nothing else. I had estimates done on what the work was worth and 4 shops stated no more than $3500, so he really lied and cheated me out of over $6000. When I picked up my car and decided I was done with him, he never apologized for not fulfilling his obligations, never even came close to saying sorry for anything. Talk about screwing over a Soldier, that is what Bob Haynes is all about. I wouldnt recommend him to anyone, he is man with no integrity, no values, obviously someone who doesnt support American Troops nor appreciates all the sacrifices that we make on a daily basis. He had so many chances to make the deal right or do the right thing, but it was obvious Bob didnt care one bit about me as his customer. If anyone wants to take their car there, please dont waste your time because Bob is truly a waste of time as is his shop!!!
Took my G37 to them that had been in an accident. My experience with body shops in the past had been bad. They usually repainted it incorrectly, making the repair look noticeable. After I got my car back from them though, to be honest, it ended up looking better than it did before the accident lol. Ask for Chris when you get there, hes the guy who I dealt with.
Everyone at Custom Coach Works is Amazing! Ive been working with them for several years now. They have helped me bring my vehicle from idea, to reality. They put up with me calling to check on the progress constantly. When I dropped in occasionally to see my truck in person, they take the time to fill me in on every step taken up to completion. A+ service is hard to find in the customization world, trust me. Save yourself the frustration and let Custom Coach Works blow you away, as they have me.
Bob Hanes has had my elderly fathers truck and money for 5 years. The vehicle was drivable and in very good condition. He is a liar and a thief. Do not do business with him.
Beware, get receipts for everything, dont trust anything Bob Hayes says. He will take you on a journey which will leave you with broken promises, leave you with an unfinished car and shattered dreams. What ever you decide to do, DO NOT give him any money down. I have never met a person which can look you straight in the eyes and fabricate so many excuses and lies. BEWARE if you want your car done right. P.S. I really think he has something against military....Mike Dey
These guys are amazing! Would trust my car at any other body shop!!!! Thanks Bob & Chris!-Amanda (mazda 3)
Didnt do the work that was supposed to be done, wasnt written down properly on work order,took way to long for work to be done, after waiting a month for appointment.
Gave me a 3-5 day estimate for a few dents and a scrape on my back left wheel-well. However, since then they have taken a week more than estimated and did not deliver when they said that Itll 100% be ready by friday august 12th. So far its been a bad experience.
They treat you well. Another prime example of customer service !
Bob and his team know what theyre doing. Hes passionate about his work and is the only person Ill be taking my cars to in Texas.
Awesome place for fabulous work
Too cool
Spectacular craftsmanship
Very Bad.