Just needed to pick up an internet box. Staff was friendly and got my stuff done quickly. But that was after i waited 30 minutes, and only 2/5 of the employees were helping customers. I was not the only one waiting either. Not very professional to have more employees then customers in store, and have a wait time like that. The guy that helped me salvaged this from a 1 star review.

This place, like *all* of the Xfinity stores - is a joke within a joke. The perfect physical embodiment of the money vampire, screw-the-customer, dumpster fire utility-monopoly known as Comcast Xfinity.First, the store itself does not have a phone number, so if you want to check and see if they have a mobile phone in stock, have any routers or cable boxes on hand, or check if their wonky payment kiosks are working that day - you have to drive down and be disappointed in person.If the pre-1876 business model isnt bad enough for you, the store itself is always staffed with glad-handing, disingenuous, clueless (but yet somehow still pretentious) clowns who cant answer basic account or inventory questions without flogging you to their call center contemporaries in India.Dont worry though, they are always happy to give you their business cards to send them a direct email if you have questions, theyll always make sure not to bother replying.

Not even one star. Terrible service! I am floored by the lack of customer service provided by someone in this store. I walked in and see a gentleman who is obviously busy with other customers, he greeted me while the young girl with long nails and glasses (I wasn’t even able to get her name) was so consumed in what she was doing on her phone she did not acknowledge me. Apparently there is some kind of check in system, she didn’t even bother to say anything to me and continued to just sit around. All while the gentleman that was busy checked me in and informed me that someone will call me to assist me. She sat there the entire time on her phone! I even went to ask her if she could help me with taking my equipment and her response was that she can’t because she doesn’t take care of that. She is to only check in customers. Well if that is your only job you are absolutely awful. I watched in the 25 minutes of being there about 3 other customers not be acknowledged by this girl. When I was finally seen by the young man that also checked me in, he was quick and efficient and apologized for the wait. I waited 20 minutes to be helped when it took only 5 minutes to get what I wanted which was proof of my equipment being returned. My frustrations do not lie with the young man that assisted me, he was wonderful! My frustrations lie with the young lady who was next to him. She didn’t even try to make any efforts to be helpful. In my eyes she is the sole reason for this bad review.

Mostly a quick stop to make a payment... Employees were friendly and helpful but I had a fee on my bill for unreturned equipment that I was still using. I had to go back home to get the router & bring it to the store to be scanned in order to have the fee removed, then take an identical one back home.

Back dated when i moved out so my bill was even less. What a great role model/company. I was impressed to say the least! Thank you for understanding the struggle and not taking advantage of us local people. I know god loves that and it made my heart smile. THANK YOU AGAIN!

Cole was very helpful and competent in setting up my phone service and saving me money by suggesting a different Xfinity package.

One support sucks...store was great. Comcast needs to get out of India and have people that speak English. I hate calling Comcast. Its the pitts

I want to give a huge shout out to Mitch! Thank you for great customer service‼️There was a Male Karen, who was out of control, and Mitch definitely stood up to the out of control male Karen, while getting me well taken care of🙌Keep up the great work Mitch! From a die hard Jazz fan💪

Horrible!!! Not even one star. Went in and picked up equipment. The girl have us the wrong equipment. We went home and set it up and it did not work. Called tech support and they sent a tech out. We had to wait 4 days for the tech appointment. The tech took one look at the equipment and told us they gave us the wrong equipment. We had to pack everything up and take it back to the store. The same girl waited on us again. When we told her that she gave us the wrong stuff she got all defensive and informed us it was our fault.

CS agent was pleasant & polite. Short wait. 2 star rating is for how Xfinity/Comcast treats customers. Penalties when terminating accounts, not tracking deposits paid over decades of service & generally opportunistic grifting customers while catering to their stockholders. Xfinity has helped change the old image of Comcast & provided competitive service but only when Google Fiber moves into the neighborhood.

Came to pick up a new modem/router and was out in less than 3 minutes. Even had time to explain how to set it up quickly.

Amazing selection on phones and accessories. Fast Friendly service. If youre real luck you will be helped by one of the most attractive blondes in the country. She is married boys and girls

Horrible service is interrupted, guide is always wrong on any given channel so when you dvr a show you find out it is not what was listed. Droping channels you signed up for. Customer service is some one who cant speak english

This Xfinity store was on it! Im super impressed! Our associate was very knowledgeable and professional. I will be back!

Super friendly staff and well stocked store.

The custom agents at this location are very friendly and nice and will help you get whatever you need taken care of.

Always worth coming in if your a customer

The whole thing took much longer than it should have. None of the workers were very courteous, especially the brown haired heavier set gal that helped me out. She was absolutely short with me.

Loved it, was only in there for a couple minutes, the girl was really nice and very helpful. Totally Rocks with Awesomeness

They were knowledgeable, however they were a bit snippy. Not very fantastic customer service, but at least effective.

Unable to come up with a suitable senior or long term customer package. At least a good time to review package.

Worst service I have ever had, but here in Salt Lake no other provider wants to hook anyone up to their services either. But at least you can talk to a live body. Xfinity is chat response. Lazy way to do business.

Comcast is by far the worst service company IN THE WORLD.

Thank you for the splitter that me and my son picked up what a nice store the customer service was wonderful

I would never recommend XFINITY to anyone. Worst provider Ive ever had the misfortune of working with. Absolutely a joke when it comes to helping their customers.

Customer Review of the Comcast/Xfinity tech team. A seemingly simple problem with our modem/router turned into a nightmare of problems from hardware, firmware and administrative software. Due to the incredible help and service of BOTH “Bud #4786” and “Doug #4931” our residential & business internet issues were fixed. 7 hours of work including an unknown # of hours with other departments got our internet back up and running. Thank you gentlemen. Not only do I rate there service as high as possible but recommend these technicians to others.Schaat Enterprises

Had wonderful service when picking up equipment for setup.

Tell you internet for $19.99 a month. By the time you leave its $180.00 a month. The definition of false advertising!!!

The people here are so kind, they solve my problem and questions very quick.

I signed up for a new account with a discount and have had a very good experience. The end of the contract is coming near, hoping to get the same good service when I sign back up.Thank you Xfinity

These guys are on top of it. I was in and out within 10 minutes. And they got me a streaming box to go with my new modem! For free!

Super fast customer service. Fast exchange of a no functional able remote

Made an appointment to returned some equipment. Quick and efficient.. very pleased.

It took 5 calls/tries to complete my request, not to mention the idiotic robot that you have to deal with.

Impossible to speak with customer service. I have never received internet speeds that match my subscription. After the company told me I needed a technician to come evaluate the hardware at my house they refused to schedule me for an appointment later in the week because they only book two days out. They promised they would call me back later in the week and never did, now I can only have their automated system reboot my modem which never helps. The company as a whole doesnt care about customer experience and doesnt provide what they say they do.

Great place, area, happy people

I went into the store 8/24/2020 to verify my identity and received my equipment and came home and I self installed it. Today 8/31/2020 my service was cut off. I called the customer service and they told me that my service was disconnected because the verification wasn’t done. During these hard time due to the COVID-19. I am the only one working in my household, I took that day off specifically to go down to the store to show them my ID and social. So my daughter who is doing social distancing learning from home all of a sudden was cut short of school because my WIFI SERVICE WAS INTERRUPTED! I work 11 hour days, by the time I get home they are close, and this is very frustrating! Now I’m told I have to drive down to do the verification AGAIN! which takes time out of my work hours that feeds my family and pays my bills!!! NO NOTES OR NOTHING WAS LEFT ON MY ACCOUNT SAYING I DID THE VERIFICATION! What kind of CUSTOMER SERVICE IS THIS???

We have tried for 2 months to get the on hold music changed for when we have to put a customer on hold. The music is so GOD_AWFUL people will not stay on hold. Many, many have told us just that. Comcast has about as bad and unresponsive customer support that I have encountered in the business world. Zero Stars

Prices were raised again. The store was busy and people were made to wait even though appointments were made. Employee wasnt surprised about my cancellation.

I have to say I didnt expect it, I had to fight for a month over the phone, Facebook messenger, emails, customer representatives, supervisors, all of them with promises that were tossed away, to get my service transferred to my new place on time to start to work, I was close to loose my job, finally I had the installation thanks to my emails to the corporation, and again, after the installation same thing, I couldnt access my account. Today I went to the store, ready to fight again for my service, butt surprise, those guy handle all my problems in 1 min, changed my plan to the right one, got my autopay and everything just right. Thanks guys, that was awesome

Just way too expensive

Dan took his time and walked me through every step of getting an upgrade, worth Every minute and dollar saved.

This is an awesome store and the employees deserve raises because they go above and beyond to help customers.

I have never gone there and them not have what I needed and the service is always Pleasant would always go there to shop

Great professional assistance (Josh) . Had an appointment and still had to wait 15 minutes. Worth the wait. Now, if Xfinity would eliminate the horrific telephone customer service (Phillipines)

I am a new customer to Comcast. I wouldn’t wish their service on my worst enemy. On average I have to restart my router 10 times or more a day. I’m paying for 150mbs but when I run a speed test it’s around 40mbs. My cable box is just as bad and end up restarting it 5 times a day. I call customer service and am on hold for 45 minutes only to be told to restart my router and cable box. They really are a waste of time and money.

If there was an option for 0 Stars..... I would select it. Its hard to find good internet service in SLC, UT. Ive had issues with Xfinity due to their billing, products, and services. My modem keeps disconnecting with the servers every two weeks and it takes 30-45 minutes to get it back up and running. Ive called and texted this company and no one has ever been able to fix it. Its getting hard and hard to stay with them.

Appointments mean NOTHING.!!This a line in 100 degree heat. No one checks the line for people with appointments. Only 2 customers are allowed in this big store at a time. Very poor customer service. Employees dont care. Just hand out a bunch of excuses.

Don’t even bother calling their help line. You will never talk to a human. It’s just a robot who takes your information then tells you to unplug and plug in your modem and wait 10 minutes. Like, I did that 10 times before I called.Edit (for context): My apartment had their internet rewired. Immediately after the Comcast team worked on my apartment I lost connection.I unplugged and re plugged my modem a few times but, it wasn’t connecting. I checked the tightness, still nothing.Luckily, my husband and I caught the Comcast workers outside and told them the situation. They told us to unplug and plug in the modem. We did that already. We told them that and they gave us another excuse.So, now someone can’t come over until tomorrow and I have school work that I’m goingto be behind on because of an incompetent company.

I strongly dislike visiting any store, but I couldnt resolve my auto pay on phone due to bot.I was approached by a tall, fat guy at the door asking what I wanted. I told him to see why my payment wasnt being auto pay. He told me sternly to have my mask on, I then covered my mouth instead of wrapping the strings around my ears since I had phone, bill, keys, billing statement, and wallet in my hands. He rudely TOLD me in a very harsh voice I needed to have mask fully on. This is the second time Ive had to deal with this manager, and will be the last. He is obnoxious, rude, intimidating, and over all non professional for someone representing your company and store

They are taking precautions for social distancing seriously! Love it!

Dont ever get comcast

Carlos was our technician who came to our house to set up our internet. He called to let me know he was on his way, instead of just showing up. He was very knowledgeable and friendly! And he stayed until everything was perfect. Thank you so much for the exceptional customer service!! We really appreciate it!!

Fast efficient service. Practicing safe COVID procedures. Very happy with the in person service compared to online or over the phone.

I came into the store with an inquiry about my account, and the employee who helped us was haughty and impatient. She was also dismissive about the trouble I had experienced with the techs who had tried to help me either online or over the phone. She treated me like it was something I should have known, and had I known I wouldnt have gone into the store now would I? Very unprofessional and stuck up. Will not be returning to this store. Horrible customer service.

I recently moved to SLC and as I knew I needed both internet and phone service, I thought that Xfinity would be a good choice. It turned out I was wrong. My first visit, the sales associate was very friendly and told me that if I wanted to buy a phone from somewhere else, and knowing that I was looking for a Samsung, I was told that any unlocked new model of a Samsung would work. I went to Best Buy and bought an A51, which, when I brought it in, the same salesperson told me that that particular model wouldnt work. Because I desperately needed a phone, I gave in to his tactics and bought the phone from them. A few days later, I had plans to return the original phone to best buy when I received news that one of my coworkers had Covid-19 and that I needed to quarantine for 2 weeks. Well, after the two weeks had gone by, the return time of 2 weeks was past and I was unable to return the $400 phone. When I went in to best buy, they even told me that that exact phone would have worked and that they have set up that phone before for Xfinity. It turns out that the salesperson probably just did that to get more commission. When I called Xfinity customer service, I was told that it was Best Buy that was to blame and not them. The person on the other end of the line didnt listen to what I said and certainly didnt treat me with respect. He said that it had to be a Galaxy, which the A51 is, and when he realized that I actually knew that Xfinity had robbed me off $400, he just shifted the blame to Best Buy. If you dont want to get scammed, dont get Xfinity.

Very very helpful

Great employees at this location, very helpful and efficient. They are also very knowledgeable of the products that they sell abs there are a lot of products to keep up on! Always friendly when I come in with questionsand if you have an issue they are willing to work for you to get it right.

Just wanted you will be aware and let you have my

Super fast and great service. I thought Id be there for awhile, I was in and out in under a minute.

Im not sure if my issue applies directly to this location, but its not important because Xfinity costomer service is terrible and frustrating. We had Xfinity cable installed a few months ago, and the installer left a three foot cable stretched from two wall plates (with input/output connections I guess,) coming out a foot from the wall. It looks horrible, and why would anyone leave after an installation thinking that was okay. We have contacted Xfinity NUMEROUS TIMES, and there has been no response. I regret switching from CenturyLink!

Mitchell is very helpful. He set up the technicians for my internet and set up my new iPhone so I could use it right away.

Too long of wait to simply exchange a router.

Fast and easy not to crowded and fast service

Worst customer service!!! Still on hold with no end in sight.

The customer service was awesome

Employees arent forthcoming or honest. They will tell you thing to get you hooked then the story completely changes when its time to pull out your credit card or sign a contract. I had high hopes but was disappointed. Id recommend Verizon or AT&T even over this place and thats saying something. Basically if you want decent coverage and decent customer service you have to pay highly for it.

Good pandemic protocols. Friendly staff, but their suggestions seem to center on how they can make more money.

Long wait and unable to resolve issue. Ended up with concast anyway. At least the site staff were friendly while waiting an hour.

Hi. It doesnt take 2 weeks to cancel. Star for the people

I had bad customer service when I called over the phone with my account but when I went down to the store they help me very fast very easy no fuss great service 👍

It was a good experience, the young man I spoke with was very helpful, truly showed empathy to my current situation. He helped me make an informed decision and explained every step. I truly appreciate the respect and knowledge this guy gave me.Thank you Devin!

Pretty fed up with the service. Ive been with them for a bit and have been patient. I cannot keep a good connection for more than 30 min on a good day and everytime I reach out they say this will be the last time. Ive heard this for months lol. Ive reached out so many times and nothing ever gets better. Not to mention I typically pay $88 a month and for whatever reason the last 2 payments were $125? Id love to contact someone about this but for a weeks it says they are not taking my questions at this time.I wouldnt recommend this at all.

Waste of time. No information that masks are required to enter the store. I was brushed off because I didnt have a face mask and was not offered a mask. If masks are required then provide your customers that may have forgotten or dont have one with a covering. The customer service bouncer at the front door showed lack of care. This was due to me not having a mask and promptly referred me to the xfinity website to take care of my service needs.

Our bill suddenly doubled and we couldn’t get any explanation for it. Our usage actually says it went down for the month that our bill doubled. We called too many times to count and could never be connected to a representative or even a bot who could answer our question. We even tried the chat on the website, but it is also a bot that was not helpful at all. We are really angry and upset that we can’t get any answers. Terrible customer service.

The girl was rude and incompetent. Will not got back, except to return equipment and cancel their law level quality internet service.

I would give no stars if I was able I feel it important to say my complaint. I have been with Xfinity for over a year and in that time to has been horrible form install to customers service.they can spend my money but can give and email to say hey where doing sevice to your internet or the fact I dont get what I pad for I only half off my true internet speed but still paid for the good stuff Ian done with this company I hope other are as well because they are not a company you want in your hoyse or yoyr wallet

The fat lady manager is a complete karen.

Worst customer service just like when you call their 1-800 number. 6 people waiting around and no one to help us. 4 employees in the back doing God knows what. Very disappointing......and to top it off I just got home and they didn’t give me hdmi cable for the box. So I drove all the way back and all I got was “there you go”; no sorry or any concern. Their customer service sucks on the phone and in person! They def need new management.

Came in to pick up equipment for new account. The account was set up over phone several days before. I was told I’d wait 10-15 minutes for the next available tech. It’s now 20 minutes and I still have people waiting ahead of me. There are two staff members at front of store doing absolutely nothing and another one trading family history with a customer. As far as I can tell there’s a single productive tech on floor handling all customers. Why is anyone required to wait 30-40 minutes just to pick up a box and modem??! This is the worst customer service experience I’ve ever had, which includes less than stellar experiences at Verizon and ATT stores.

Little store close to downtown where they have a showroom of all their products and services. Great service, really nice.

I dont have problems with the store. Its the salesman, Jose Iglesias, who came to our apartment, I really have problems with. He lied through his teeth to get us to switch to Xfinity. He said hed get us the same channels we had with our other company for the same price and more amenities. Lie, lie liar! We pay the same but dont have near the channels we had before. He kept promising and never delivered. He even said we could get out of our contract if we wanted to. Another lie. Comcast is a mess. Theres a big disconnect between the stores and the customer service phone number. You have to go between the two to make anything work. Comcast sucks.

Helpful staff but they sold me a contract that included HBO. After three months when my period to cancel my policy had past, HBO stopped working and I was told it was only a promotion. I explained it was in my contract. They said they couldnt help and said if I canceled my contract there would be heavy penalties. Went back to the store(and brought my contract) and they said there wasnt any they could do except give me some free movie credits.Comcast is a dishonest company who would not honor the contract and would not let me out of the contract. Buyer beware.

The kiosks were down but a gentlemen check us in and got us to someone in a quick and timely manner.

Declined service, gave everything back, and still charged for it.

Very friendly, knowledgeable, staff. Quick to assist my internet and mobile needs.

In a dime turned to the needs profit technology merger Morten. Opened up fronts at the store under pandemic census and Comcast secured sending out a quality representative in fashion.

Good customer service, personally I have just had long wait times.

I own a duplex. I live in half and elderly parent in other half. After my husband explained where to pull the line xfinity installer tried to rob my cable line off my unit and move it to the other unit but I was home and caught him in the act. Then where we marked on the wall and personally explained where to drill into the historic 1895 brick, I saw the guy setting up to drill somewhere else. I tried to stop him, before you drill into my brick can we talk about where the box should go? He and the other installer completely ignored me and drilled away. When I approached them to question again they turned their backs to me and looked at their phones with no response. It is MY house. Anyway when my husband went outside to talk to them they were polite and answered his questions. But if a woman asks youll get the big blow off, not worth their time to listen to a woman, dismissed! Unreal. We boycotted Comcast a long time ago for exactly this kind of treatment. Unfortunately the elderly parent really wanted Comcast. We will keep our side Comcast free until Google Fiber is available.

Customer Service is the worst. Service is always going out at our office and when we call in to see why they always say I don’t know. It’s time to make a change for good.

It was nice to walking to Xfinity store customer service was awesome I asked him a few questions and a few minutes later when I asked was done I appreciate their customer service I received when you call on the phone nothing gets done when you go into the store things get done I appreciate that so much thanks for the help.

The help in here really does the best to help make things right as well as get you the best deal

When I cant call the store directly to check if they have the equipment I need --thats a problem. Why? Because the 800# phone tree is designed to help no one. You languish for hours as people tell you they cant help you and pass you off to someone else. I really like my Xfinity service as long as I dont ever need support...every time I do though its a reminder that I should just cut the cord. Im now driving over there to waste more time.

Great service and very knowledgeable

So lets just say that simply saying customer service and comcast in the same sentence, doesnt make sense. Just because you walk into this store, and talk with an employee, does not mean what they say is guaranteed in any way shape or form, was told after we regrettably decided to go with Comcast, that a week later when they would finally come install, that our appointment window was between 2 and 4pm, and somebody would contact us before arrival as one would assume, not everyone has the luxury of staying home everyday. 1. This appointment time is NOT a window, they surprisingly show up early, and is an actual appointment. Its amazing how they are able to stay on time! 2. Nobody called until after they were on the property which, you guessed it nobody was home because they didnt call before arrival!! And then only to call to find out the next available time is a week later! And then having the supervisor tell me what associates say in store is different from the actual procedures on this end. They give you service, but definitely dont care about the customer. If this is your only option, good luck!

The five star review is not for the company or even the employees but just for the one employee at the Salt Lake Store, Danielle Gamble who was incredibly professional and helpful unlike the two men who came up with plenty of excuses of why they can’t help us transfer service from at&t to xfinity mobile. Exasperated my husband and I sat at the store couch trying to figure it out on our own until Danielle offered to help my husband and me transfer our phone service. We managed to get the phone service transferred and left happy with our encounter with Danielle. Still appalled by how the two men were unwilling to help with anything.

I would go here again and againI have some health issues and was not able to enter the store but Tyler helped me out anyway. Some people dont get good customer service these days but I was treated very well by that young man.

After our hoa pulled a slick move, Xfinity made it painless. Austin was awesome at explaining things and helping out

I cancelled my account with Comcast in April. When I created my account, I asked to not receive any physical mail. I also requested this when I cancelled the account. Last week, I spent over 45 minutes on the phone with Comcast to once again stop receiving mail. 6 days later, I received mail again. This is an abuse of my information. I will pay extra in the future to avoid EVER using Comcast again.

That was ok not very impressive