This store provided the perfect support experience. They listened to my issues without interrupting me or jumping into the conversation. They took all the time I needed. They explained every step of the diagnostic process and presented all the remedies. There was NO you should just buy a new computer. Having used Macs since 1987, I know what the Mac experience/support should be like. They performed perfectly.

Simply Mac is an authorized Apple repair place. The service was excellent. Online appointments readily available and the Foothill location has excellent parking. They diagnosed my 2017 iPhone audio problems and for $200 they replaced the entire display and audio components essentially giving me a new phone for $200. The repairs were done on time on the same day.

The people at Simply Mac addressed my questions quickly and effectively. They are easy to work with and very helpful. They have a can do attitude and are very customer friendly.

Aron was extremely helpful and patient and great at explaining things about my Mac and iPhone. Within minutes he figured out the issue and solved it. Wouid highly recommend this location and especially Aron.

The people at the store were nice and helpful. But… this store basically wasted my time. I scheduled an appointment through Apple to get my battery replaced. I went in and went through the whole process and dropped my phone off. Then they called me an hour later to say they actually didn’t have the battery and wouldn’t be able to get one for at least a week. So, I made 2 trips out here and spend 30 minutes in the store for absolutely nothing. In the future, don’t book and appointment and take peoples phones if you don’t have the parts.

Zero stars. Horrible customer experience. Made a reservation to have my iPhone screen fixed but when I showed up, they were absolutely no help. I showed them a copy of my email reservation, but they did nothing to help resolve the situation. Drive downtown to the Apple store rather than dealing with these people. Clearly they lack and understanding of customer service. I will never go there again.

Went to the Orem Simply Mac to resolve a connectivity issue and a tech looked at my computer for 30 seconds and diagnosed a gateway problem and said it would take two hours and cost $80. No one can diagnose without doing any testing, so I came to this location. These guys took a look and found that out was my VPN. We turned it off, and it was good to go right away. Thanks, y’all!

Personal and fast. They repaired my phone and did a great job. Ill be back for sure.

Horrible - they say back up ur computer before bringing in. They not only failed to reinstall all the contents of my MacBook Air but literally ERASED all my backups off my external drive (purchasers by them and backups they did). Insulted my intelligence and Aaron made so many lame excuses it was ridiculous. Spoke w manager who had to be asked again to refund cost of procedure they messed up. Then unwilling to compensate me more than a couple hundred bucks. It will take me months of pm time and weekends to recover and name all the files recovered. Unbelievable. Went in for help- they destroyed highly important biz docs. And no desire to make things right

This place is way better than the Apple store! They got me in and out with my repairs definitely recommend for people who want to get in and out fast.

Being that it was the middle of the week and I had a rare day off I needed this service done in a timely manner. The fellas were swift and prompt with superb customer service!! Thanks again

Timing was prompt, exactly how long they said it would be. Staff was knowledgable and very helpful. They helped me get everything I needed and found any discounts they could find!

Connor was so helpful and sweet. They got to the bottom of the problem (the adaptor), right away, and shifted my Finder to show more than just Recents. Thank you CONNOR, YOU ROCK!!!💙💙💙

Great service at the simplymac on foothill. Everyone we engaged with to fix our iPhone screen and clean the phones and add screen covers were very professional. I’ll definitely go back. Thank you for taking such good care of us!

Excellent communication, prompt and knowledgeable. Were able to recover my files even though my old Mac was down for the count. Great to work with.

I received thorough help from the workers at Simply Mac. They were detailed and went the extra mile to add useful information to give me a well rounded idea of how the software and hardware works with me device. This is a must stop for people looking to get clued up on Apple products.

They were great Aaron, John, and Connor were fantastic in helping me fix my laptop highly recommended.

I highly recommend the Team at this location, Foothill Dr, in SLC! They addressed my needs quickly and professionally!

Professional, knowledgeable, helpful... What more could you need? Treated me great!

Highly recommend this company. I had some display issues on my iPhone & was able to get it resolved quickly. Emeth was very kind, knowledgeable, & efficient, creating great customer service. Thanks for your help!

They were very very efficient in helping me get my computer up and running in a timely manner, they noted 1-2 business days but were able to get my computer back to me in 1 day! Excellent service! Would definitely recommend!

Really nice & helpful employees— made the experience of fixing my laptop really easy and simple. They had my laptop fixed and ready in 2 days. One of the best experiences I’ve had at an apple/ simple Mac.

I took my 2006 imac into your store to get it repaired. I emailed you after 2 weeks and asked how the repair was coming. no reply. even today after 2.6 weeks, no reply. let me ask you again how is my repair coming? since we dont answer the phone, email is the best way to contact me. ted nagata

Fabulous! Needed to get my Operating System upgraded and they were friendly, very knowledgable and fast!

I have never felt more disrespected at a store. I went to get a new laptop battery and they told me to pick it up at 6pm. I arrive one minute before 6 and the doors are locked and two employees are inside chatting. I knock on the door and they look at me, then continue talking. They absolutely heard me and pretended I was not not there. I continue to knock loudly, looking them in the eyes, and one of the employees (I so wish I got their names) gave me a finger to wait so he could continue chatting. While Im in the cold, while Im waiting for over 10min for an appointment they made for me. I arrived EXACTLY on time, yet Im treated with disrespect by not one but two employees who clearly saw me outside. I was finally let in with an employee rudely expressing they close at 6 and what do I need.... only then did he realize he told me to come at 6. In addition to this, I was given no instructions on how to treat my laptop when I got it. It wouldnt turn on for over an hour and I was sure it was broken. Thankfully it turned on but I will never be coming to this store again.

3 guys in store 1 physically helping customer, never addressed just told to wait and they would be right with me. Waited for service while one person sat behind the desk, one changed light bulbs, the person helping the customer finished and never received an acknowledgement from any of the three. I continued to wait and finally walked next door to AT&T where I was greeted with smiles and immediately helped by a woman, great service and super fast.Remember you are the customer and there is always someone else who will help you.

Signed up for an appointment because, COVID. Got there on time and walked in only to be told he was at occupancy limits. The sign on the door says 3 customers max bit that appointments take priority.Whats the point of making an appointment if that appointment is not honored.So instead, I am sitting in my car outside while my fiance is standing just outside the door waiting to go in. There was plenty of room inside the store to allow for social distancing.Do better SimplyMac!!!

Super nice staff

Had an issue with my new imac (less than a year old). My user wouldnt load when logging-in. Called theapple support and after runnig different diagnosis, they recommended me to take it to one of the official tech support. I took it to simply mac because was the closest to my house. It took them like 2 week to run a diagnosis and found out it was a memory issue, so they changed something and called me to pick it up. When I got there I didnt try it to make sure it was working. When I got home, the same issue, the reason why I took it there was still happening, my user wasing loading. Called them, took it back and they run diagnosis and told me was a software issue, and they had to charge me for that. That apple care only covers hardware problems. So here I am with my computer in the same condition than 3 week ago,trying to find someone that can fix it

Had a great experience at Simply Mac. Bought a renewed iPhone X from apple. The apple employee said the “renewed” iPhones were tested before sold and sent out. Mine arrived with corrupted software so it would not load up the software from my iPhone 6 not allow and updated software to be loaded by myself, the Apple help line nor Verizon. Within 45 minutes Simply Mac had the corrupted software removed and replaced. Apple said ( when I called them to ask to be reimbursed the $30 Simply Mac charged) that they could not be held responsible for the corrupted software they sent with the renewed $647 iPhone X. They just lost a customer. The $30 charged by Simply Mac was fair and reasonable. I’m sure if the apple store had been open they would have charged me much more.

Amazing customer service!

I needed help and they provided it.

Walked in w/o appointment and was soon assisted with intelligent and pleasant staff. Walked out with a smile.

Cannot fix a mid 2010 iMac. Told parts are obsolete. Bogus! Within minutes of leaving the store ordered the parts needed over Amazon and swap done myself. Do not waste time with appointments they don’t care.. cannot help anyways...

Sean was awesome! Very helpful and willing to see my Mac problem to the end. He was patient in educating me about possible issues with my hardware and some different routes to take to fix it. No pushing, just a desire to have a happy customer! Definitely get an appointment before going in and show up on time if not a little early. They obviously can’t foresee someone’s problems so some appointments go longer than expected. But that should be a comfort! They won’t push you out of the door before they’ve finished helping you! COVID has definitely made it challenging for many businesses who are service based. You guys are doing great!

Terrible customer service. Incompetent staff. Please don’t waste your time coming here just go to a real Apple store. Edit: the repair quote they gave me was $400 MORE than what it cost to fix at the Apple store! These guys are scammers.

I brought my MacBook Pro here on Wednesday 10/21 because I had spilled Diet Coke on it. This location could get me in quicker than the Apple Store, so I decided to come here for a repair/replacement with my AppleCare. I was told it would be 5-7 business days until I had my computer back. Fair enough, especially with shipping. I called on Monday 10/26 for an update on my computer and I was told by Chris that it had been shipped out and a note talking about delays from Apple was on my account and that I should be updated again on Tuesday 10/27. I was understanding because I know COVID has slowed down a lot of operations from repairs to shipping, so that was fine. I did not get an update after I called on Monday. I called again today, Friday 10/30, to ask about an update since it had been about 7 business days and my computer might have been done already. While waiting for them to answer, I was reading recent Google reviews of people who had dropped off their devices to be shipped out and their devices were still sitting on the shelf weeks later. I remember thinking “I hope this isn’t the case for me”. They are almost impossible to get a hold of. I have been on hold with them for almost an hour total today. Somebody finally answered the phone and told me that my computer had not even been shipped out. This was unacceptable, as it had been sitting on the shelf almost two weeks and I have been without a computer this whole time. I understand that things happen, but I was lied to from the very start by the employees. It might be a longer wait to get an appointment with Apple, but it’s well worth it in terms of customer service, follow through, and repair times.

They claim to be taking appointments, it even says so on the paper taped to their door. However in practice, they are servicing customers on a first come first served basis, and letting customers manage the waiting line. I know because I asked the other customers waiting if they had and appointment, which they didnt, but they were all served first. Once I finally got helped (30 min after my appointment time) they tell me they dont have a replacement phone for me under my Apple Care service because Apple doesnt give them any and that I would have to be without a phone for 3 days. On my equally disappointing call with apple tech support they said I could get an express replacement or go into the Simply Mac store to get a replacement. I dont know if this is Apples fault for over promising or Simply Macs fault for not being prepared. Either way, it was a huge waste of my time. Would not recommend getting support here.

Michelle was professional, courteous and knowledgable. I got my computer back the same day. And the staff keeps everyone safe by wearing masks, supplying hand sanitizer and limiting the number of customers in the store at one time.

I brought in a company computer for repairs, it took quite a while to check in but the staff was friendly enough; they werent able to reproduce the issue immediately so I left it there. 5 weeks later they finally got back to me with a I dunno, couldnt find anything.Luckily the actual Apple store reopened during that month+, I took it there, they found the issue in less than a day and had it repaired 3 days later (there were serious issues, they replaced the logic board, along with mic/speaker hardware).My experience with SimplyMac was quite a disappointment, Im definitely waiting for openings at the Mac store for all future repairs on our company computers.

These guys took almost a month to figure out what was wrong with our computer and never updated us once. Would have been better off just sending to Apple.

Robert was absolutely delightful to work with. He not only agreed to dig into the problem I had with an older MAC, but was very reasonable on what the realistic expectations would be. He certainly outdid himself as the MAC is in great working order and was very affordable to fix. I had previously contacted APPLE directly to solve the problem. As per usual APPLE was highly unhelpful and told me to buy a new computer (eye roll). I sincerely appreciate all of Roberts teams efforts and was pleasantly surprised about the phone calls and text message updates. Great service and would return again.NOTE: I made my inquiry online via their website. There was a lot of traffic while I was picking up and dropping off my computer and the staff did great on multi tasking and assisting as many people at once. It was clear most people were just dropping in with problems so to all those looking to have a repair and/or general question, go to their website and submit an inquiry. They are very responsive and you wont waste your time with going in only to find that they cant help you in the moment or refer you to APPLE directly. Efficiency at its best!

They gave me some good advice

Welcome to the ironic world of the nicest employees and the worst customer service experience you might ever have. I took in my laptop to get diagnosed and then have a display replacement. Over the 2 weeks it took to fix I called Simply Mac, only to sit on hold for 30-40 minutes before the call would drop. This happened over and over. In-store experiences were hard too, as there was always a line of people 6 feet apart and only one employee helping everyone. When I got the call that my laptop was ready, I did not want to spend so much time waiting in line again so I went online to make an appointment. That turned out to be worthless, because when I got there I stood at the back of the long line again, unwilling to march my way to the front and demand that my appointment time be honored. Nobody acknowledged my appointment time. What is this system? I dont know if this is all just Covid weirdness or its always this bad. Great and knowledgable staff but everything else was a headache.

Update: I used these guys again for a repair on my MAC and once again was blown away at how easy and painless my experience was. These guys take the headache out of trying to fix your Apple products. The turn around time was amazing, staff was super helpful, not to mention they have excellent communication. 10/10 once again. Thanks you guys!I shattered an area on the screen of my Mac and was DEVASTATED. I was stressed out beyond belief, anticipating a long repair, headache, etc. But my experience here was seriously AMAZING. Start to finish the entire ordeal was handled with ease, clarity, and efficiency. I received updates the entire time it was there via voicemail. I was more than taken care of, always informed, and spent a total of 20 minutes both trips in the store. They made a hellish experience so much easier to deal with. Highly highly highly recommend. Will be coming back for future services if need.

They were friendly, attentive and of note, very observant of COVID rules while remaining very efficient in the execution of my order.

I was having problems with my iPhone 7 and was recommended to go here to get it checked out. The man that helped me immediately began inspecting my phone and quickly found the problem. He then proceeded to help me find the best way to get it fixed, while knowing the whole time that we wouldn’t be needing to pay the store a cent. It’s refreshing being able to talk to someone who isn’t just thinking about sales. He answered all of my questions and guided me through the whole process. I would 100% recommend going here for any problems. This will definitely be the place I go for anything Apple related!

Simply Mac at the Foothill Location has great customer service. They communicate well and give great help. Thank you!

Thank you simply Mac! Spencer was great at helping my husband and I find the right IPad Pro for our needs. He was patient and very courteous and answered all our questions. Simply Mac excels at customer service and made this buying experience fun and easy. We felt supported and know if we have questions about this new piece of technology, we can get help at Simply Mac. Thank you Spencer!

Pretty disappointing service model, they are Apple Certified, but they cut staff when COVID started, even after the Apple stores closed. This would have been a huge opportunity to ramp up and take market share from the new avenue, but nope, cut staff and turned their back on it.I dropped off my MBP for service, after 14 days, they hadnt touched it, unacceptable for any service industry. Imagine your car, dropped off for service and it sits in the lot for 14 days untouched... or going to a restaurant and not getting your food after you order it for hours, you leave and NEVER return. Major fail guys, MAJOR FAIL! Plus, they made me pay up front for service.So I go to their site to find out what is happening, I submit an email with my ticket number in the subject line, I get a response within 24 hours telling me to provide my ticket number and location and they will research it for me. My name and ticket number were both available in the email, absolute minimum service would have been to do an ounce of research to figure it out.On the 15th day I went in picked up my MBP, made an appointment with a competitor, took it there, service was done in 5 days... There are better options out there people!

The equipment I wanted was stocked, as previously it was out of inventory, and yet another store - however 20 minutes travel time away had the product - I suggested that the inventory ratios may need to be considered by corporate Inventory control -if they had 10 Fort Union Store and this store had none, and the person before walked out asking for the same identical equipment, so 2 lost sales at this location - where the Fort Union Store had traffic funneled to them, which I imagine actually skewed the actual sales that could have been made at the Foothill store - had the inventory been adjusted to really reflect the customer flow rather than being redirected to the Fort Union Store -Two weeks later I went back - and they had the equipment needed. The service was prompt, courteous, and well versed on products. Good experience.

The employees are great, they calmly explained what the process of fixing my computer would cost, and how it could be done. Although they do seem to be over worked as the wait time for me to get my device back was 14 days.

I needed a new ipad and case for my daughter during the quarantine. Not only did they make me feel completely safe in the store, (following distance guidelines, wearing gloves and mask) but the store staff were very professional and kind. :)

My newer MacBook Air had 2 keys on the keyboard get stuck down. When I took it to SimplyMac to get fixed they told me there was a Keyboard Replacement Program from Apple, so it wouldnt cost anything. They said it would take several days, but they called my 2 days after I took it in, and it is like new again. Thanks so much.

I originally went in to have Simply Mac replace the display module for touch issues on my iPhone X which is a program that Apple pays for. I made an appt online and still had to wait outside of the store as they were at capacity due to covid. I was told that the phone would need to be sent to Apple due to a swelling battery and the employee doubted that the display module was even the issue saying that since the phone was out of warranty then I would have to agree to pay $70 for a battery replacement which would most likely clear up the touch issue I was experiencing because his guess was that the swelling battery was pushing on the digitizer. They said 7-10 days on Friday May 8th, I called back 2 weeks later May 22nd, waited on hold forever and they said Apple was sending it back to them for a re-quote to me saying it would now be $550 to replace the phone and they would call me when it got back to them. On May 28th I was left a VM saying to come pick the phone up whenever. I went to pick it up on June 3rd and to every ones surprise (even theirs) the battery had in fact been replaced by the Apple repair center before being sent back but the original issue with the display module was never addressed and the phone was still not in working condition. They profusely apologized and said that Apple emailed them to address that issue but since Apple got no response from them it was sent back to Simply Mac. They agreed to replace the module and have it ready the next day but when I called the following day they said my total would be $300 because they waived the labor fee. WHAT!? This was a free program by Apple to fix this issue and they were Apple authorized for repair services. Aaron said he could talk to a manager about a better discount, I hung up and called Apple right away. Apple assured me that my iphone X should be covered and that my cost should be nothing for this repair as Simply Mac should be submitting the repair to Apple under this program that is offered for this particular model and reason. The employees here DO NOT play by Apples rules so dont expect them to, I informed Apple of this problem along with the other bad reviews left for this Foothill location. Apple needs to pull their agreement with this Simply Mac as they really make Apple look bad to their customers. Its really unfortunate what I went through during this ordeal, think twice before going here. The employees even contradicted one another on numerous occasions throughout this whole fiasco which unnecessarily took 4 weeks to resolve (face palm) such a joke.Update--we just realized a screw is protruding from the bottom of the phone, it is totally stripped and just jammed in there with pliers or something, it broke my phone case and thats when we realized. This is the professional work you can expect from the employees here. The phone for sure is NOT waterproof due to this. I can not express my dissatisfaction enough with their work ethic and customer service.

Apple suggested I come here for a repair (first available appointment) for my iPhone. They ran a test and determined my speakers were broken and thar my phone was covered under the warranty. The catch? They can’t repair things under the Apple warranty...or rather, they could send it to apple but are uncertain whether Apple would honor the warranty or if my specific problem was covered. So I asked, How can we not be sure if this is covered? How can warranties have a grey area??? He didn’t know. All that we knew for certain is that I wasted my time by coming here, rather than an official Apple Store, for a repair. Our interaction ended with him giving me their Simply Mac store business card so that, in the future, I could call ahead to see if the problem I needed a repair for is something they are able to do. No, I think I’ll just save myself the trouble and go to the Apple Store.

Always a great experience! The staff is always friends and willing to help even with the smallest things. I come in regularly to have the screen protector on my phone to be changed. Small thing, but I always leave feeling very much cared for.

Excellent experience. I have a late 2016 MBP that had keyboard and speaker problems. Simply Mac diagnosed and then fixed it quickly, expertly, and on schedule. Easier than then Apple store. Thank you.

I can’t believe this store is an apple approved retailer. I will never use this store again. Terrible service, terrible communication, and they took no responsibility for completely botching my service issue. I took my iPhone to this apple approved retailer on the recommendation of apple customer support during the covid19 shutdown, and it was the worst experience I have ever had with any retailer. Do not trust your devices to this store.My iPhone’s touch screen and charging mechanism was unresponsive. SimplyMac ran diagnostics on my phone, which failed. Based on the diagnostics I was told my phone was eligible for replacement under the limited warranted because the phone was less than one year old. I received an invoice detailing the failed diagnostic test, the replacement information, and my total cost ($0.0) under warranty. Under the replacement conditions, SimplyMac would mail my device back to apple and the replacement would be mailed to SimplyMac for me to pick up. I left the store with my invoice in hand. According to the invoice, the replacement could take up to 2-3 weeks to arrive. When 7 days passed, I called the store asking for a tracking number so I would know when to come in to pick up the replacement phone. At that point I was told that my device was never sent back to Apple. I was told that a second diagnostic test was done after I left the store and it passed, therefore I could pick up the phone at any time. The employee told me, “Sorry it’s been so busy I haven’t had a chance to get in touch with you all week.” That is completely unacceptable.First, it is completely unprofessional to tell the customer one thing (that the phone is being sent in), and then do something else (stall on sending the phone in and run a second diagnostic without my knowledge). Second, I am still in shock that this store kept my phone for a full week when it was operational and functional without even attempting to contact me or update me about my service. I went an entire week with no means of phone communication which affected my work and my personal life a great deal. It is completely ridiculous that I had to be the one to call this store (using a friend’s phone of course) to get an update on the shipping information of my phone just to find out it’s been sitting at this store for a whole week. Would this store have kept my phone indefinitely had I not reached out to them? When I left my phone with them I provided a friend’s phone number and my email address as ways of reaching me when my replacement phone arrived, so there is absolutely no excuse for why this store did not contact me to tell me the phone had not been sent in and could be picked up at any time.When I returned to the store to pick up my phone, I asked why I could not get a replacement phone considering the phone had failed diagnostic testing and could very well have the same problem again when my phone is no longer under warranty. I was told that the failed test was meaningless now that it had passed another one and they would not try to contact apple for me or provide any other options for this device. I took it upon myself to contact apple customer support directly and they did indeed offer me a replacement phone. Granted, apple stores were closed due to covid19 so the only option was a mailed replacement. Apple had access to the records of the diagnostic tests from SimplyMac, and shipped my replacement phone during my first phone call with them.

This simply Mac store is probably one of the best I’ve been to all of the guys there are very helpful, they help set me up with a 2015 MacBook Air, I picked it up while my other MacBook Pro was in the shop getting a battery replacement. It’s a fun little laptop. I’m also able to edit 4K images and 4K video on it which is what I was looking for. And they’re very affordable, I will definitely be buying more laptops from them in the future.

I have been meaning to write this store a review for a while now, and my experience today had me sitting down to type nearly the moment I walked through the door with my new (refurbished) Macbook Pro. Every time I have walked through the door at this store, I have been treated to some of the best customer service I have ever experienced anywhere, and today was no exception. Having been rescued by the awesome staff at this store on more than one occasion, I have to thank James, Brian, (Connor: you preformed CPR on my laptop on a previous occasion and I will be forever grateful) and a few other people on the staff who saw the look of determination/desperation on my face when I walked in with my coffee-stained computer after 5 p.m. on a Saturday and made it clear I needed to leave with a functioning computer. They made it happen. They went above and beyond, as usual. Thank you for being there, each and every time I have walked through the door; you have earned a loyal customer.

Had a bunch of questions about the various MacBooks available. Was also thinking about buying refurbished. Drew was a HUGE help on weighing all my options and giving me bits of advise between the different generations. Definitely will visit again for my next purchase.

I have been going to Simply Mac for years - always find them to be very knowledgeable and extremely helpful.

Super easy to drop my phone off to get a screen repaired. When I picked it up I mentioned I was shipping it and they helped me make sure it was secure to ship and wouldn’t break. If I need another phone repaired this is where I will be going!

I arrived from Argentina with a malfunctioning Apple Mac and found an outstanding repair place in Salt Lake City. Thank you very much Demian for the arrangements and Christian for the exceptional service!

Simply Mac staff are always helpful, responsive, and courteous. Much easier to get in and complete my AppleCare and other iDevice repair needs than Apple retail stores. Convenient and local!

The manager, Mike, seemed more concerned about going home than he did with my needs. He has a few amazing employees. I just dont know how he still has a job at Simply Mac. He kept asking other employees for help and then I asked him how long he had been in training. I was kind of amazed that he was actually the manager and employed by Simply. He was out the door and in his car leaving the second I left the store. I waited for him to leave and then went back into the store so one of his friendlier employees could help me. All I really needed was for my phone to be rebooted. Definitely avoid working with Mike, he makes you feel bad for being in his store.

Two days ago, I was allowed to make an appointment for today with this location for a FREE battery replacement for my iPhone 6s because it falls under a special replacement plan for phones manufactured defectively over a period of two months a couple of years ago. (Its not the recent $29 battery offer- its a different one.)Upon arrival for the appointment, I was informed that they were out of batteries and would not be getting them back in stock for at least two weeks due to overwhelming response to the $29 replacement offer.I was also lectured that I should not have been able to make such a short-notice appointment and that I should have realized that those batteries would be out of stock due to the response to the $29 offer. I was aware of that offer, yes. Why should I be expected to anticipate that Apple will roll out a replacement offer and not have the supply to back it up? Not my job.My main issue with all of this? Why not take a LOOK at your appointment SCHEDULE for the upcoming day and CALL ME if you already know you dont have the one product that I am coming to get? The reason for my appointment, along with my phone number, are both written right on the appointment reservation. I watched the tech look it up while I was sitting in front of him. Why not be proactive? Why make me waste time off work and a trip? Had you guys called me, you wouldnt have had to have my cranky, disappointed face sitting there grumbling in front of you at the desk! I would have still been annoyed, but that extra drive sure didnt help. Both Simply Mac AND Apple lost a loyal customer today. Fix your system.

They advertise same day screen repair, what a joke . I come in they tell me they can’t do it today and I need to make an appointment. So I make the appointment and come back only to find out that I had no appointment, so what was the tech doing that I had to stand in the store for a half an hour to set up, and tell me I need to have a bunch of info available to do the replacement, something they never disclosed when I set up the initial “appointment” where they said I could just drop it off during my lunch break and pick it up after work. So this “same day” repair has lasted 4 days and I still have a cracked phone. I won’t be shopping there again.

Staff assisted me with an in-store AppleCare screen replacement, which was FAR more convenient than mailing my device to Apple. Turnaround time was prompt and staff communicated well throughout.

I made an appointment to repair my screen and as soon as I walked in and told one of the employees that I have an appointment, all he said was yeah?. He had an attitude that I did not appreciate. I wasnt even there 5 minutes and my experience was completely terrible. The employees need to work on thier customer service skills.

Shocked to find that the staff here appear to be incompetent. I simply did not trust them to do my repair and went elsewhere.

Just go to an official Apple Store. At Simply Mac, it’s $75 just to run a diagnostic test. What a joke

I scheduled a battery replacement for my wifes iPhone 6, which has been well documented as costing $29 through the end of 2018, but Simply Mac charged an additional $20 for the pleasure of getting that service done there instead of an Apple Store. And on top of that, it took several hours and they never called to let us know when it was ready.

Very helpful and friendly. Turn around time was quickly. Definitely recommend

My wife had a broken MacBook Pro that she purchased from simply Mac. The MacBook had an issue with the keyboard which they fixed while under warranty. Unfortunately while fixing the Mac they broke the logic board and the computer no longer functioned. To fix that they wiped the hard drive which wasn’t necessary but saved them some time. My wife lost all her software and will have to re purchase some and reinstall it all (which really means I will be doing that). Simply Macs response to my wife “sorry we can’t help you, not our fault”. I am less appalled at the incompetence than the apathy.

Great experience. Service was fast and Christian was knowledgeable and helped me right away will be going back for sure.

The guy in this store was polite enough, but couldnt help me due to their agreement with Apple. I have a ~2012 iMac that is still a fast, robust machine, but lately blinking out. He said he couldnt even look at it because in order to be a certified Apple repair facility they have to agree to not use 3rd party parts and not work on computers/devices beyond a certain age. Apple is already in trouble for their shenanigans with planned obsolescence (think iPhones battery drain progressively worsening with new updates), but this is now Forced Obsolescence. I wont be buying apple products in the future.

Only wanted to get my data off my Macbook and they said it would be ready in two days. Said theyd update me on the process...didnt hear anything until I called, which at that point I was told my computer was STILL backing up. Yeah right! I know it only takes a few hours. Sounded like they forgot about it. THREE WEEKS LATER (after much calling on my end) it was finally ready. Dont seem like they know what theyre doing and give Apple a bad rap. I love the Apple Store and wish THEY were the ones who could do this stuff. Didnt help that it was an hour and a half drive to the nearest store. Very unimpressed with my experience and the price.

Work done within time frame promised. Computer is working well.Good value. well done.

I leave my mac for a month and nothing got done . This guys will Receive your Device Without thinking how much job they have already And they can’t handle it so it was a waste of time with this guys

Simply Mac on Foothill is the best and I’ll drive 15 minutes out of the way each time, as opposed to going to one two minutes from my home, because the staff here is always kind, cool, and efficient.

Generally speaking, the service is ok but be prepared to waste half your day if you need anything. As of late, it seems that the owners have reduced their workforce and on my visit there on the morning or 03/09/16 there was only one salesman there who was consumed with repairing a clients computer. I was there to buy a computer. After waiting there for over 20 minutes and not being greeted or even being acknowledged, the sales guy told me and another waiting customer that it was going to be a while... Like we had not already wasted time waiting there. When I asked him if he was the only one there working, he said he was and that it is what it is. Too bad that the management of this place entrusts the care of customers and potential buyers to these moronic young nerds with zero social skills. Now, 2500++ bucks of my cash will be taken elsewhere

Came in hoping for a rush service on a new battery near the end of the day and the employees happily got it done quickly that evening! Staff was knowledgeable and helpful!

After the Apple Store told me my phone was vintage and they couldnt repair it. They suggested Simply Mac. I arrived with 20 minutes left before they closed to find the only employee in the store behind the counter doing paperwork and wouldnt open the doors. If they cant take their hours of operations seriously, they surely cant take your computer seriously.

Absolutely the worst! I have had many experiences with this store and the fort union one. Each time very disappointed. I keep going back because its easier than the apple stores location. Bad choice! Just go to the apple store and get it done right!

Really helpful and knowledgeable staff. Great to work with.

I sat and waited for a half an hour to buy one simple power cord. Everyone else needed help with super long technical problems and after waiting for a half hour and having him bounce between all the people who need it the long technical problems I decided to walk out. There was four people waiting and only one person working. Ridiculous. Will never come back

Well-kept, well-stocked, and always a pleasant experience with the very knowledgeable employees. Reasonably priced repairs, too. 10/10 recommend.

Super fast service. Id definitely do business here again. Thanks guys! Great work.

Great service. Very friendly. The product I bought had previously been opened and taped together with Scotch Tape. Still works great though!

I have purchased many Apple products from this store and subsequent service when device, or me, needs rescuing or tech help. I have always received cost-saving, and understandable advice from the Simply MacTeam. Recently scheduled a battery replacement appt, dropped ph off ninety minutes early, work completed in three hours. Keep up the good work. Service and Trust means EVERYTHING for loyalty.

This visit was for just for a pre-paid pickup, since there were two others there ahead of me I did wait more than 20 minutes for someone to help me. When one of the two representatives was finished helping a customer he went directly to the person who had JUST walked in. Thankfully that customer advised the representative that there were others waiting ahead of him.

I always get good service and help at this store. The store is more accessible, relaxed and less crowded than the Mac Store. Plus, techs are helpful and much more knowledgeable than the techs the Mac Store.

My kids spilled a drink on the keyboard of my MacBook, so we took it to this location, to see what the damage was, they say its bad and that it needs more money to fix than its worth......so they say!!!BUT THEY ARE NOW HOLDING IT HOSTAGE!!! apparently it costs $70 to review the computer, NOT SOMETHING THAT WAS MENTIONED BEFORE.!! I WOULDNT HAVE TAKEN IT HERE, SO BUYER BEWARE!!!!! this is very unfair!i understand charging for your services, but you need to be upfront that there is a charge, dont just take my property and hold it hostage.give me back my computer and ill take this review done, so if yo still see this review they did not do this!!

I dont usually write reviews on here but my experience here was that good! I had an issue with my MacBook Pro and came in to get some help, the rep was very knowledgeable and helped me solve my issue in a professional way, by also teaching me in the process, I mean who does that? I definitely recommend this place and will come again.

I have never given a negative review to any company, even though some have deserved it!My MacBook Pro, out of warranty, stopped working so I removed the screws from the back to rescue my SSD drive. There were three screws that I could not remove so I oozed along and asked them if they would kindly remove said three screws so I could salvage my drive. That will be $ 160/00 But I dont want to buy anything today, just remove the screws. That will be $ 160/00.May I please borrow your screw drive for 30 seconds?Answer: No, we cant do that,Can you please, please tell me where I can buy a screwdriver then?We dont know. Do you want to leave your computer to remove the screws for $ 160.00 or not?I e-mailed China and got a screw driver for $ 1.99 in three days!!No wonder India and China are eating your lunch. You dont need to do an MBA to learn that this is no way to do business and business is not all about just selling and charging. For goodness sake learn how to communicate and help your customers, especially when many of us have bought tens of thousands of dollars worth of Apple products. I am sending this note to Tim Cook, to see if he might want to change the culture at these so-called Apple stores.Not impressed. Abysmal attitude of people at this store. Go to India and China and see how it is done.......

The $20 fee to fix my iphone issue was well worth it. the employee was very helpful and nice. well definitely come again!

Both guys gave great service

I dont know why the others said they had a bad experience. I had a wonderful experience. I went in with an issue on my iMac and have it resolved for free within 30 minutes I will go back to the store again loved it