Big shout out to Marco, Esther, and Nadine!! I couldn’t have asked for a better experience and this team truly sets the perfect example of how buying a car should be. They take the best care of customers and go above and beyond to ensure you’re satisfied with everything. If you’re in the market for an Infiniti, no need to look elsewhere!

We absolutely had the best experience at Roseville Infinity. From walking on the lot and being greeted right away, no one was pushy but always helpful and knowledgeable. The purchase of the car was seamless and a pleasant experience. We met Ester who was fabulous! She graciously gave us a tour of the inside of our new Qx80 which we absolutely love. The service department was also superb, friendly and quick. Marco the owner of Infinity, is down to earth, honest and made our experience so great. Class Act. Thank you Marco and your awesome team.

My husband and I drove from Elk Grove looking for a used low mileage vehicle for our daughter. Steve greeted and welcomed us right way. When talking to Steve we told him we had seen a particular vehicle on line and he had Esther bring out the vehicle right away. We test drove it and bought it. Steve and Esther made our purchase pleasant and stress free. Also want to thank Nadine for working with us on our purchase she was also very helpful.

This dealership is by far one of the best I’ve ever dealt with. They are totally customer service oriented and you do not feel like you are being oversold on any of their products. They give you excellent information to allow you to make your own sound choices. I even was able to speak to the general manager which is Not usual well and he was very down to earth. Great job Roseville infinity.

Sales folks were very nice and attentive to my needs and questions. Called when the car I was looking for arrived and it was ready when I showed up! Finance people explained all my options without pressure!Overall, fantastic experience!

Highly recommended. Got everything taken care of super smoothly I loved it. Also very kid friendly I had my 3 kiddies with us and sales was very kind and patient. 5+ stars.

We have bought 7 cars from the same Steve Harris and he has proven over and over his commitment to excellent customer service, even outside of the sales role. The purchase and delivery process is quick, painless and convenient from beginning to end. His willingness to ease the pain of taking a car into service by helping in any way possible, makes us come back to him over and over again. Buying from Steve will not only save you time and money, but willhave a lot of value-add post delivery. Kudos to Steve Harris for all he does for his customers…. and being the only reason we keep coming back without a doubt. 😁

Amazing customer service! My mom lives in Tahoe and had to evacuate, so she has been saying with me in Roseville. She took her Infiniti in to get serviced today and they asked about the strong smoke smell and she told them how she had to evacuate because of the fires. They ended up giving her a massive discount on replacing her brakes and replaced all her air filters, deodorize/cleaned her SUV, and changed her oil all for free! Thank you for taking such good care of my mom during these difficult times.

I had a horrible experience the service representative was not very knowledgeable and did things unorthodox. I scheduled an appointment with him via phone and he knowingly sent me a text confirming a different date and stated still come in. The day of my appointment he attempted to tell me to come in a different date. I declined due to me making prior accommodation for the date we discussed. The day after my vehicle was serviced, the brakes went out completely! I was unable to drive my car. The service rep requested I drive it in to have it looked at again after I told him my brakes were out! He then said he would arrange a tow truck to get my vehicle. He failed to do that I had to arrange it myself after waiting 2 hours for him. Then he told me he would have a loaner vehicle available for me when I arrive with the tow truck, so I could continue my day. But when I arrived there was no loaner car available. So he sent me to enterprise down the street and stated Infiniti would be paying for the rental just provide them with a print out he provided me with. Upon arriving to enterprise I gave them the print out and they had no idea what it was and stated I would need to pay out of pocket. I then attempted to call him and get it sorted out and found out he was too busy to talk! I had the worst experience ever! I then found out the the replacement piece they replaced on my car was faulty! I feel my car was not inspected fully and the job was rushed. I will never recommend anyone going to that dealership. What really sucks is I spent over $2000 for a horrible experience. I really wish I could have my money back!

I had an awesome experience at Roseville Infiniti and with my salesman Geoff Vaio. He was always quick to respond to my emails and phone calls. When I finally got to the dealership he was waiting outside to greet me with the car I was interested in running with the A/C on. Talk about professional service. He was knowledgeable and beyond friendly. Best car experience ever. I will absolutely see him again and recommend him to all of my friends and family members.

Just wanted to take a moment to recognize and thank Steven Harris for his excellent customer service and professionalism. Steven took the time to make sure I was satisfied and happy with my decision to purchase from Infiniti Roseville. Thank you Steven for making this such a great experience. I love my car and plan on being a continuing customer. If your driving around those auto malls please take the time to stop by Infiniti Roseville and ask for Steven Harris, you wont regret it!!

Bad. Bad. Bad. Bad.Absolutely the worst experience. I recently sold my BMW to this dealership and I am fighting with them to get paid! I have a copy of the check I should have received, dated in August, but it is now October and I still have not received it. The check is ready for pickup, sorry its in the mail, whoops it didnt go out, oh we sent it out today. REALLY? The only time a company would print checks and hide them in a drawer is if there are cash flow issues or lack of internal controls and incompetencies in the accounting and management teams.I will never do business with this company again and I caution you if youre thinking about it.

Dan Chastain in service is my go to when i bring my q50 in, hes professional and easy to deal with, also the executive manager Marco B. always goes out of his way to say hello!!! great staff keep up the great work.. Thxs Dave

The team at Infiniti Roseville was amazing! My vehicle was ready when I arrived and the paperwork was a breeze. I had my 6 and 8 year old with me and the staff was amazing and helped me keep them entertained. Both kids actually said it was a fun place to go which is the best endorsement I can think of for a car dealership! I highly recommend Infiniti Roseville!

I was looking for a car And was very pleased with Esther Shamouel she was so kind and helpful and honest . She was very patient and helped me make the right decision.I highly recommend her if you need a new car.

Pleasure working with Geoff Vaio. Very knowledgeable and no pressure on decision for purchase. Will highly recommend Geoff to friends and relatives for future vehicle purchase.

I’ve purchased a few vehicles from Roseville Infiniti and each experience I have with their team is amazing. From their service department to sales, each interaction is flawless, fast and so enjoyable!

After receiving an expensive quote to repair my car I decided to take it to the dealer for a second opinion. My service advisor was Dan Chastain. He was attentive and proactive. The diagnosis was the same and throughout the process I was updated with the progress. The repair cost about the same and I now have the piece of mind that it was done by a trained Infiniti technician. If you are having your vehicle serviced at Roseville Infiniti Dan is the one to see. Fair, knowledgeable, and honest.

Esther is the best! She was so nice and personable and very helpful on showing me my options for a new Infiniti SUV!

If you need any services done for your Infiniti, I highly recommend the Infiniti dealership in Roseville, CA. Charlie Bermudez in their service department was excellent in listening to my concerns with my car and very communicative with all that needed to be done. He was very professional, polite and HELPFUL! The service department fixed my car in a timely matter. I had absolutely no problems with anyone here, even when I bought my car at this location. this dealership is very trustworthy in making all my needs quick and painless. If I need another car I will definitely make it a point to return here. Im very satisfied on the work done in my car, Thank you! Good honest work, considerate and just did exactly what I needed done. I also had some great advice and help from Nadine when I had concern about my warranty and any miscommunications, she was very attentive and helped me resolve any issues I had. Even the dealership owner was helpful in making sure I was taken care of! My warranty had expired, I didnt realize it and needed some work done, but due to miscommunications the owner stepped up to help me with my service invoice so that I could get my car back to top shape by executing a Goodwill policy. I was so grateful. I never felt belittled just because I am a female, which I have encountered many times in other dealers. I have gone to this dealership numerous times for all routine services and needs I needed, each and every time I left very satisfied.

Dan Chastain is the man to see, very knowledgeable and friendly, see u next service dan Chastain!

Was looking for a good deal, and Ashraf was so helpful and answered all of my questions!!

I contacted the dealership and spoke with Jeff Vaio on the phone regarding the specifics on a used truck. I explained that I am in Denver and have been unable to find a truck like the one they have. He was very responsive to my request for information and within minutes had texted me pictures of the truck to confirm condition and specific features. i was a little hesitant to provide my phone number and email but Jeff reassured me that he understood and had been in the business for a while. He explained that things have changed and they were so busy that I would not have to worry about daily emails and phone calls. I look forward to meeting. Jeff next Month when I am in Roseville. He has been a man of his word, ( rare to find when car shopping)he is friendly and professional. Best experience I have had in 12 years!

SUPERB SERVICE! We live in the East Bay. We originally found our car online, and contacted Mr.Todd Ritter. He was extremely helpful, knowledgeable and made our purchase experience very pleasant and smooth when we visited the INFINITI ROSEVILLE.Then, during our recent first complimmentary service visit, Mr. Ritter greeted us upon arrival, and we received an excellent service from Charlie Bermudez, the Service Advisor, who was very competent, efficient and courteous. He even took time to give us tutorial on some of the cars feautures. Truly, we could not have asked for a better service, and such pleasant staff! MANY THANKS!

Super nice and professional service department. Charles was kind and took good care of me. Will come back for future maintenance =)

Purchasing this vehicle was not my first rodeo. I have experienced car sales teams before and I think we all know where I’m going with this. I’m not usually one to review businesses regularly but today, I feel obliged. The Infiniti of Roseville team was THE BEST experience I have ever been through. This dealership and their team need to be founded as the new standard. Randy Townsend was professional and knowledgable in his position as my sales representative. He and Blake Nero took excellent care of me and my best interests as a consumer. I’ve been a Nissan/Infiniti consumer for a long time and the service I’ve experienced was never as satisfactory as the service at Roseville Infiniti. Shawn Pollard closes the deal with care and accuracy to ensure everything is properly documented and to ensure that the customer is knowledgable in their new product. Todd Ritter is extremely knowledgable on the Infiniti brand and is an excellent resource for any concerns or questions. The detail and service crews are thorough in servicing, cleaning, and maintaining my vehicle every time. Highly recommended to anyone interested in the product. Sales and Service, much appreciated!

Fantastic staff! Had our car out in front ready for pickup. The car was washed, filled, and ready to drive off the lot. Esther was outstanding! She came out and went over all the features and gadgets the car come with. Thank to all at Infiniti of Roseville.

I walked in trying to look at a QX60 and the older guy who sits to the left tried to help us. He was immediately more concerned about his commission then actually helping us find what we wanted. When I asked about looking at the interior of a QX60 he took us to a QX50. When I said that’s not what we wanted to see he said “I just wanna show you the interior” we wanted to see the inside of a QX60 because we were interested in the 3rd row. We could care less about a model that we were not interested in. He started to argue with us and he refused to listen to what we wanted. I asked for a different sales person and he whispered something under his breath and so we ended up leaving all together. Very rude and very unprofessional. He should probably just retire since he fits the typical “old” style of a car sales person.

Just last Saturday we came in and purchased one the used cars on the lot. We worked with Esther and let me tell you she was amazing. So attentive very cautious of social distancing for ours and her health and very knowledgeable. The paperwork was a breeze and didn’t take long at all. She explained everything In amazing detail and we are just over the top happy with our new to us car! Thank you Esther for the fantastic help!

Robert personally gave me a call to better understand my issue. I appreciate the help and patience. Robert was very helpful. Thanks again

Working with Randy was great. So patient and calm. Gave us a great deal. We felt comfortable.

Charles and Jairo, service advisors, were both amazing. They went above and beyond to take care of me and made sure I had the best experience. I dropped the car off expecting to pick it up the next day and it was ready same day! In addition it was cleaner than when I dropped it off and upon picking it up they even discussed some things they liked about my car and ideas for the future (I have made some modifications)I will definitely be returning to this particular dealership for future needs specifically because of them.Thank you!

I called about a quote and possible maintenance for my vehicle and during business hours on a weekday, nobody answered. I was concerned, however, I understand it is an awkward time these days so I decided to call back a few days later.The second time I called someone picked up! BUT, there was no advisor available to talk to at 11am on a Tuesday. The lady I spoke with, did not even ask for my name or number so I assumed they had caller id or something and she said an advisor would call me when they get there in kind of reluctant attitude.I waited about an hour. then three, then the whole day even. I thought it was very odd. Still, to writing this review, it has been a week and I have yet to hear back so I took my business elsewhere. Sorry to Roseville Infiniti, you lost a paying customer.

Awful service department rude and completely unprofessional if you drive an older g35 coupe don’t take it here obviously low on their priority list

Staff were very pleasant and accommodating. They were not high pressure at all and worked hard to make our purchase a satisfying experience. Our sales associate, Randy, was extremely pleasant and easy to work with. He responded to all of our requests expeditiously. The rest of the staff were equally supportive, friendly, and professional. Overall, we had a very enjoyable experience.

Esther was great and made my day

Thank you to Mark for a excellent service and professionalism. He is very helpful and went above and beyond to help us buy a new qx80 2020. Awesome service by Mark. Much appreciated it.

Randy was great to work with. We enjoyed his laid back no pressure approach to help us find the right vehicle. We came in just to test drive but left with a great deal. Thanks for not pressuring us into a buy, we are very happy with the QX60!

The people who work here are so helpful and attentive. I love the service department. If you need a loaner car they will provide you with one (you need to schedule that) or if it is a quicker repair/maintenance job, just sit in their lobby and sip on a beverage you can make yourself from the magic coffee machine (also makes hot chocolate). I have gone here for many years and have never been disappointed with the level of service I have received. Thank you!We have also purchased two cars here and it was a great experience!

Had a great experience with Infiniti Roseville. Highly recommend working with salesperson Mark.

I visited this place today with my brother who was wishing to buy a car for his expanding family. When we first walked in, no one was at reception, which was fine. We dont mind waiting but we noticed as we stood there for a while, many employees walked by, looked at us, and did not customer service us. When we got an employee, we examined the car and noticed the car had not been clean as evidenced by the stains in the middle seat and the dirty, used shot glass that was still in the back. This raises a red flag about their cleanliness and sanitation procedures, especially due to the Covid-19 pandemic. If the car isnt sanitized properly, how am supposed I to trust this dealership to ensure my safety and well-being are taken care of? It makes me question if they are maintaining proper safety and sanitization techniques within the company.Furthermore, the associate Randy, was just a peach. He really showed us a good time by demonstrating a lack of education about the vehicle, the warranty, and other questions we had regarding the vehicle. Not only was he not educated about the vehicle, he was very rude and disrespectful when it came to talking prices. The way he had talked down to us was appalling and disrespectful. He talked down to me and my brother, when we have bought multiple used cars in our lifetime and have been able to negotiate and compromise on a fair price. That was not the case with Randy. He immediately got defensive and continued to talk down to us. We were in disbelief how unprofessional and rude he was. I did not want to argue, so we just walked out and said no to a vehicle my brother really did love and worked really hard to afford.The real kicker is, my brother had the money to pay for the entire car and was willing to buy that car and take it home that day, but with how demeaning, rude and unprofessional Randy became after speaking about money negotiations, he did not want to waste his money at that dealership.It seemed as if there was ageism and possible discrimination against us. The moment we walked in, we were not taken seriously by the lack of customer service we got. Its almost like we were invisible. Also, when we were attempting to negotiate, Randy was talking down to us, assuming we didnt know the process of buying a used car probably because of us being dressed in sporty, comfy clothing and how young we looked. As said earlier, me and my brother have bought many used cars and have always been able to come to an agreement. I do not appreciate being demeaned and insulted based on Randys small-minded perception and judgement of us.Working in sales and customer service got me through my Bachelors and Masters degree, so I do have a lot of experience when it comes to that and I would never treat a customer like that. If he were to effectively do his job by providing customer service, asking open-ending questions, and attempted to make a connection, he would have learned my brother was willing to pay for it and take it home that day. Because of his rudeness, we walked out and you lost a sale.I will never go back to this place.

Really great customer service. They work really hard to work with you and your funds. Im happy we choose to buy from here the car is beautiful and no problems so far, thanks guys.

We had an excellent experience with Daniel! We went to specifically look at a certain Q50. He wasnt pushy, gave us lots of information on the vehicle, and patiently answered all our questions. We were in and out in a few hours, it was quick and easy from sales to finance. Thank you!

Great salesman John and administrator Peter. Very sincere and helpful staff. Great place for a good deal that leaves you satisfied and happy with your purchase. They really work hard for you.

Sarah, Mark and some one else I can’t remember his name but they were very friendly, I appreciate that they try to work with you, They took their time and explained a lot of information to me. even After I left they still contacted me about a certain vehicle I was very interested in. By far the best auto service I have received. Not one person was being rude, each person was full of happiness and joy, and I hope I can continue my business with them.

Had one of the best experience ever in buying a car. I was painless and stress free. Blake provided excellent service from top to bottom. No pressure at all and easy all the way. Esther was very knowledgeable and awesome went over everything with me. I appreciate them a lot because they came to work on their day off to help me out. Definitely willl be coming to Blake and Esther again :)

I took my car in to sell. Got a cute used Toyota Yaris, and a check for a couple of thousand dollars. Todd, and everyone else were totally awesome! Personable, professional, and fair. Never got the squirmy feeling you get when dealing with used car salesmen. When the time comes again, I will definitely go back. Would recommend them to anyone looking for a new or used car! Kudos! 😄

After my initial review the owner reached out to me and genuinely wanted to know why I was not satisfied. After i explained my experience he apologized and made sure the service that i needed was addressed immediately. Truthfully i was surprised that Marco contacted me but that just shows that he really cares about his customers. After my follow up visit the staff, specially John, was extremely helpful and provided a stellar service.

I didnt buy my Infiniti here, but they treat me and my car well. They get busy at times but they still do a great job. Nice waiting area and pleasant staff.

I couldnt be happier with the experience that I received from Steve and Esther. From start to finish I felt taken care of. The team was knowledgeable, professional, and friendly. If you are in the market for a new vehicle you need to come and speak to Steve at Roseville Infiniti.

Excellent service and communication. Cost less than I anticipated which was a surprise!

Todd & team made my car purchasing experience so easy! They were very knowledgeable & fun to work with. No hassle & fair. I love my new QX60...she’s a beauty & drives like a dream :)

Excellent staff! Had a great time and the process was extremely delightful. Todd and the Manger were great, They heard my needs and met my budget with great expertise. Thanks for the great service.

Sarah was a pleasure to work with. No hassles and very professional. She went out of the way to get the car I wanted. Jeff and Becki rounded out the experience by making sure I was 100% satisfied before walking out the door.

The service we’ve received from Charlie Bermudez is impeccable. This summer while on vacation we had a tire warranty issue. Charlie was quick on the response. He endured multiple calls from us to walk us through coordinating with Palm Desert Infiniti to fix the tire and get us safely back home. He is the best service advisor we’ve had in the last 30 years of owning cars.

Jeff, Esther and Shawn...are all amazing. They treated me so well! Im falling in love with my new Q60 and they know how hard it was for me to fall out of love with my beautiful G35!! Thank you guys!!!

This was the best car buying experience for us! Our salesman, Paul took great care of us, understood what we wanted and was a pleasure to work with. They have a great selection of previously owned vehicles as well.

I bought my Infiniti X50 there and had a blast doing it! It took 4 salesmen to seal the deal, but in the end I got what I wanted. We were there until midnight without any pressure whatsoever! The staff was wonderful, helpful, knowledgeable, and super friendly. At the end we felt like family. And they didnt abandon us after the sale either. 4 months later and I call sales with a question, and they remember me and help me out. Love this dealership! A very new and exciting experience for me!

The customer service at this dealership was amazing! From the moment we walked, till we drove off in our car, we were well taken care of. My husband and I thought we would be at the dealership for at least 4 hours, but the whole process from start to finish was maybe 2 hours and the only reason it was even that was because we had to empty out our old car we were trading in. Everyone took their time to explain everything to us, from Jeff the manager, to Blake the salesman, to Esther (who took her time to show us every single function in our car and even helped us sync our phones and program our seats), to Beckie in financing. I will be telling anyone who tells me they are in the market to buy a car to come here!

Marco the GM & staff made for one of the Best experiences I have ever had in the purchase of a vehicle. My wife and I just purchased the 2018 QX60 and of course we love the car, but what we loved even more was the amount of time, care and excellent service we received by everyone we dealt with. We weren’t just treated like another number, we truly received excellent service from start to finish. I’m very impressed! Thank you again!!

Payoff of trade was not handled well or truthfully- managers did not return phone calls.

Love John in service and Asia on the phone. Theyre helpful, knowledgeable, warm and friendly. Its always a pleasure to come in for service on my Infiniti.

Sacramento Infiniti gave me the easiest overall car shopping experience I could imagined. Justin Sousa knew his stuff tremendously well for being fairly new and when it came to purchase time it seemed as if he was as much on our side as he was his own jobs. We all laughed through the car buying process and where out the door in about a hour and half. I will be back to buy from him and infinity again

While the overall car buying process has never been easy or fun, working with Todd and Beckie made it more enjoyable. This was our second purchase from this dealer and we wouldnt hesitate to go back a third time.

Excellent place to buy vehicle. We got two of them and I refer people as well. Very friendly and knowledgeable staff.

My wife and I needed a car, and our experience with INFINITI Roseville was top notch. Our sales guy was Peter Santiago, whose knowledge and understanding of the cars on the lot was excellent. He helped us learn about the great reliability ratings of the engine and drive lines in the Q40 cars we were considering. We also were well served by Todd Ritter who helped the purchasing process go smoothly, and Shawn Pollard, who found the lowest possible interest rate for our loan. As a team, they were professional, knowledgeable, and helpful in every possible way. Thank you guys! You compel me to want to make my next purchase with you guys as well. Blessings.

This is by far the nicest group of guys I have ever encountered in my car buying experience. I have bought three vehicles over the course of 5 years and have serviced all of them at Sacramento Infiniti. Their service personnel are as courteous, friendly and efficient as their sales Dept. No pressure no hassle and the best deal.

We love this location to have our Infiniti Q50 serviced, the staff are thorough and very helpful. Always Smiling and if you are interested in a new vehicle their is no pressuring the customer, really they dont have to, Infinitis sell themselves! We Love our car!

I called and wanted to speak to someone about making a key. I am a used car dealer myself and know how important customer satisfaction is. I spoke to Patrick and he was so rude. I asked to speak to a manager and he said there was not any managers and hung up the phone on me. I called back and got someone else and asked to speak to a manager. Sure enough, there was a manager. I spoke to Charlie and he turned everything around for me. He was very understanding and nice and addressed all my issues. Although Patrick does not deserve his job I am glad there was someone like Charlie to make things better.

I cant thank this dealership info for their amazing personal service and amazing staff!! Went above and beyond to help me in my car non-warranty predicament. From the verge of tears to the biggest smile ever. I was able to meet with GM Marco who truly cared about my car issue. I was treated like a VIP!!! I am now a proud new owner.of a 2019 Qx60!!Charlie, Sarah, Beckie and Marco...Thank you thank you thank you from the bottom of my heart!! Im spreading the word to all family and friends.Ana and Gus( woof woof)

Test drove a certified Infiniti, got a good written estimate and told them Id be back tomorrow to buy the car. They even confirmed that morning but when I came by to buy and pick up the car, they were in the process of selling it to someone else and simply said sorry. Bought a brand new Mercedes instead from the Mercedes dealer.

In 45 years of buying cars, this being my 21st purchase, Sarah managed my purchase experience better than ever!!The whole team, the dealership and the process was seamless, pleasant and efficient.I highly recommend Roseville Infiniti whether buying an Infiniti or other brand on their lot.

Don’t know why but the receptionist don’t show up until 9:30ish and the rest of the people don’t really in a hurry to help. Spend 30min just for someone to help me with my question. Not sure if the personal stuff here have any desire to sell cars.

Cars are amazing, very luxurious and maintenance doesn’t cost as much as other luxury brands. The service department is quick to take you in when you need something done. In any business problems will occur, but management is customer service oriented and will take care of you in a way that is fair. I am Happy with and would recommend roseville Infiniti.

Steven Harris and Jate Smith Was amazing I gave them 100% customer service their both excellent. Best experience ever, it was the fastest process and stress free, also love how they have snacks and coffee while waiting they made the process even way faster and even better especially we had our 4 years old and 4 moths old with us but not once they cried or complained it was such a pleasant experience love the teamwork they have, staffs are very professional, their all amazing. Treated us with their kindness and loyalty. I felt spoiled they gave me exactly the car I wanted also they’ll be giving me a hat and a jacket from buying a brand new car, We’re happy family we got our 2019 car. Michelle L.

Got our 5,000 mile service. Always great service, friendly, courteous staff and they go above and beyond! Wish I could buy a bunch of Infinitis! Love these cars!

Friendly,experienced staff go the extra mile. Great Parts & Service Department. I will go back for additional services.

I contacted them about a used car posted on their website. I asked if it was still available, they looked it up and they said it was. I let them know I’d be there in a couple of hours and they confirmed the car was there. When I got there they were very sorry to tell me that the car had sold last night and that the person helping me said she did not know because she just come back from vacation. Obviously they let me drive there to try and sell me a different car. When I told her I thought it was a terrible business practice to bring me in under a falsehood and that they are known for that she said they were in the past but they’re under new management now and it was an honest mistake. Too funny… I meant in general the car industry is known for that and she confessed on the spot! And when I look at response to reviews on this site I see that it’s the same old management. I would highly recommend Infiniti of ELK GROVE. Much better reviews and that is where I take my Infiniti for service.

I appreciate the excellent customer service I receive each visit!

Every time I take my car today and finish dealership in Roseville I am never ever dissatisfied. They always said if I and fulfill my needs.

Service was done in a timely manner. Ive had my cars sevice there since 1998. I do miss my old service reps, Rick and Dan. How dare they retire... 😏

As someone who has always dreaded the car buying experience, I truly appreciated this exceptional team! Mark, Peter and Marco were wonderful to work with. It took me 4 trips to make up my mind but they were all very patient and professional, no pressure. They went out of their way to locate the exact car I wanted. The finance dept was easy to work with, without the high pressure tactics you expect from a dealership, and they continued to search for the best rate even after I left. My experience with Charlie in the service dept also far exceeded my expectations. I definitely recommend Infiniti Roseville!

We order parts from this location and they always get us our parts quickly. The parts department customer service is really good too, helpful and very nice.

Paul Reyes is highly recommended. Great and honest.

Service department helped with dead battery in key fob. I received immediate attention. Theyre awesome.

I just had my car serviced Saturday at Sacramento Infiniti. As always, the customer service is great and the employees are extremely helpful and friendly. And theres always a little breakfast layout for the customers in the morning. Lol.

Absolutely will never be back here. Had my car back and forth between the dealership 3 times in less than 2 weeks. Every time I picked it up I was told it was 100% only to have the CEL come back on EVERY SINGLE TIME. I decide to call one last time and got sent straight to voicemail and never received a call back. So i filled out the survey honestly with all 1 stars (wish i couldve done less). And guess what? Got a call back within the next day to basically get blackmailed into coming in and sitting down with my adviser. I will, and I repeat, will never come back to this location. Oh btw, I took my car into another shop and they had my issue fixed the first try.

We worked with Sarah Farinsky and the Costco auto program. Sarah was absolutely wonderful and very knowledgeable about the QX50s features. There was no pressure and the Costco auto program seems to have gotten us the best price with no hassle. This was a great experience and I would recommend Roseville Infiniti, Costco auto, and Sarah to anyone looking to buy a new car.

I bought my Q50 here, I got a great deal and was treated very nicely. The management was super professional and handled any concerns I had. Thanks Mark, Jim, and Jon.

BUYER BE AWARE, this dealer will create laws and call you names, just because they think they can do that. I would exercise caution when dealing with them. Moreover, if they choose to, theyll claim theyre government employees. Im pretty sure thats a crime of itself.Im not a CA resident, however I work in tech and move back and forth in and out of CA, for short periods of time. The dealer asked me to notarize the docs, and I notarized them at Wells Fargo in CA. I get a call later from them that Im a fraudster because I notarized them in CA and not in my home state. They pulled my credit, and took my money in full for the vehicle. Im not so sure a fraudster would let you pull their credit and pay you.When I asked them to check with DMV to make sure of the laws theyre making up. The manager that called me, claimed that he is a DMV employee, and that he can answer any questions I have. When I confronted him with that, and called him out that hes not a DMV employee. He hung up and said he doesnt want to sell me the car. Again, after pulling my credit, and taking my money.

If anyone is looking for an Infiniti, ask for Randy, this guy answered all my questions, got me in a test drive, and had a great personality! Randy Townsend and Steven Khuu got me approved for a lease after a ridiculous issue over at Acura. I got a better car for a lower monthly payment and half of the down payment that Acura wanted. They got me approved in less than an hour and I was in one of my favorite cars in 3 hours. They were willing to negotiate and were very fair.

Went in for an oil change. It was a very informative and pleasant experience.

Great attentive service, fast process, better trade value than CarMax.

If I could give this dealership zero stars I would. Purchased a 2018 certified Pre owned infiniti from this dealership last saturday. Because this car was for my wife I decided to purchase the 7 year bumper to bumper warranty. When signing the finance docs, I was told that I could cancel at any time. Just call in. After bringing the car to my wife and speakin with her, we decided that we wouldnt keep the car for 7 years. So I called in 4 days later to cancel. I was transferred to the finance department where someone told me sure no problem. so and so will email you a document that you need to fill out and sign, scan and send back. Ill make sure that he sends it to you right now. What is your email? I did not receive that email. The next morning I also did not receive the email. So I called and left a message. Sent an email. No response. I finally called the cell phone of the finance guy who immediately tells me that I have to come in person to cancel. After hanging up I call one of the sales managers twice. Once on his cell phone and once to his office. NOONE picks up and noone calls me back. Amazing how when they are trying to sell a car they can call me 6 times in 5 hrs. But over a simple customer service issue, im being ghosted. Now in normal circumstances this would be no problem. HOWEVER I FREAKING LIVE 3.5 hrs away. AT NO POINT WAS I SHOWN IN WRITING or TOLD by any representative of the dealership that I would need to come back to the dealership in order to cancel the warranty. Literally the day before I was told that it was a simple email and scan back. Im then told that the dealership was sued because a car engine needed to be replaced and blah blah and that this was their new company policy that all warranty cancellations need to occur with wet ink. REALLY??? Is this what a 2018 CPO Infiniti vehicle with 6k miles is going to do? Its going to need a new engine? Does that really apply to me? Fine, so email me freaking document so i can sign it and send back via fedex!!! Finance guy tells me he will talk to the owner and get back to me. Doesnt get back to me. So I had to spend 7.5 hrs in a car to sign a single page word document that my 5 year old daughter could have created to cancel a stupid warranty.The ironic thing is that I was literally going to trade in my audi A8 and purchase another vehicle from this dealership at the end of this month. But since my hand was forced and my time was wasted I went up and purchased another vehicle from another dealership. Ill make sure to tell the 500 employees of my company what kind of customer service this dealership provides and if they are looking for a vehicle that they should go anywhere but Infiniti of Roseville.

I have been looking for a Pathfinder for a couple of weeks now and I ended up Infiniti Roseville. I was very impressed with the professionalism and relaxed style of my salesman Jate. He was knowledgeable, helped me to feel relaxed, was honest with what he said, and I felt I could trust him. He did a great job of following up and not putting too much pressure on me and just doing his job right. Then the manager that came up to talk to me afterwards Todd was no pressure and honest. I told him I needed to go home to talk to my husband and he offered a discounted price and said he did not need to write it down because it would be honored. My husband and I returned later in the evening and even though Todd is not there they asked me what he said and they took my word for it and offer the car at that price. I was impressed with every person that I interacted with. They were polite, professional, and not in my face in any way shape or form. They obviously understood how to do their job and did it well. I will say we did not purchase the vehicle due to the horrible interest rates that currently exist for used cars. But I just want to say to anyone looking for professionalism and kindness to try Infiniti Roseville.

In all honesty, our first impression on our first visit was MEH; we actually ended up leaving soon after our test drive and went over to another dealership. I had pretty much decided to go with the other dealership, we was just waiting for the transfer of the car I was interested in. A few days had past and I received an email from Blake inquiring about my interest in the vehicle we had looked at. After sharing our experience, and giving him our feedback via email, I went on to proceed with the other dealership thinking we were finished with Infinity; but Blake had other plans. After following up with a couple of phone calls, and leaving me messages, I called Blake back; and Im glad I did! My husband and I came over to the dealership soon afterwards, met with Blake and Steven, and left a couple of hours later with the car I originally wanted; and I couldnt be happier! Shawn made the financing end so easy, explained everything as we went along, and made sure that my personalized plates were included in the paperwork to DMV. So thank you team, you won my loyalty; though I dont think the other dealership is so happy with you, I actually had to break the news to them while we were still with you. I will gladly recommend this dealership to friends, family, and strangers.

Dont know the sales team but the tecks are great! Especially Zeek and Max. If your getting work done on your car I recommend you ask for either one of them..

Good selection of new and pre-owned vehicles to choose from. I spoke with Matt Saretsky about the Q60 and he was very helpful, informative, and easy going.

1st I have to say Service Dept and current Receptionists are very helpful and great to work with!! Excellent!2nd Salesman Jesse Whistler is a top notch salesman sorry to find out today that they let him go last week, he was honest and trustworthy and excellent to work with.3rd Jon the Sales Manager was very hard to work with and yes I understand the dealership still has to make money but the haggling and back and forth gets alittle ridiculous when you have to explain why you cant pay $700 for a leased vehicle and $500 a month payment doesnt seem crazy when you where just paying $300 a month...Car buying experience good, service great, sales managers lousy and very difficult.

Hi,I was extremely satisfied with services provided by Sacramento Infiniti, particularly of Allan Alaguena. He made the entire sales process swift and painless. Allan even took the time to help me drop off the rental car at sacramento airport. Had the keys of my X3 in less than two hours in my hand!Thanks!