We were a group of 5 people who visited the place recently. They had some great flavors but one of the staff there was super rude. She initially mentioned that we could have 2 samples per person and then she made some rude remarks when we asked her for our samples despite being within the quota of samples for each person. Anyway, all of us got an ice cream each, so hopefully the staff will know we weren’t there to just taste and leave. Super annoyed at the customer service.There are plenty of other ice cream shops around and we won’t be coming back here.

Staff is very nice. My daughter dropped her spoon while eating ice cream. I got another spoon from the staff right away. Great location. Enjoy the great seating outside

No tables to eat inside. We ordered hot fudge sundaes after driving 8 miles and had to eat in the car. Not the treat we used to experience.

Great Chocolates and Ice Cream!But, the customer service was terrible! Two young gals were working there and they completely ignored me. Never looking at me nor speaking to me. They actually had a nasty look on their face towards me. I bought two items and they rang them up and I paid with credit card. Neither of them spoke to me; just gave me an evil eye as I was leaving!! Ugh....

Not gonna lie here... I am pulled to this place because of the history of this iconic Detroit brand. Fond memories of Sanders visits as a kid... and now I am just a big kid. Hot fudge cream puff is my weakness... and everyone loves a bumpy cake...👌

Cute little shop in downtown Rochester with ice cream selections. Love the chocolate but you pay for what you get and its a little pricey. Saunders is head and above of all the other competitors at this level.

Unsafe gaurd rail outside. Not attached at the top or bottom on one side. We called ahead because this is my last hour in my home state and being pregnant I wanted a taste of my favorite childhood Icecream Superman Icecream. They told me they had it so we went over and then they show me a mud puddle color with a streek of yellow on top. They tried saying its there kind of Superman but they just labeled it Superman and didnt say anything on the phone about it not being real Superman. Now we are going back home where we wont have any Superman Icecream available for years until we can fly back to Michigan. Wish they had been honest.

This was more than just a quick stop for ice cream. As soon as I walked in my attention was gravitated by the selection of chocolates and desserts. There was so much to choose from.I ended up being persuaded to buy two of their Pavilion Collection chocolates: the Cookies & Cream and the PNuttie Delights. The Cookies & Cream was so incredibly rich and it made we want to never buy any of the corporate style candy bars again. The PNuttie Delights did not last me more than five minutes.I came here for the ice cream, and I was not going to let the chocolate get in my way. My usual type of ice cream default flavor is anything chocolate or peanut butter chocolate. But since I was already hooked on the Pavilion Collection, I decided to go for something different. A cherry ice cream waffle cone was my choice. It was good and sweet, but I wish it had a little more cherry pieces in it than it did.

Wonderful as always my mom and I drove down from holy. Very nice lady waited on us. Should have seating.

I’ve been here a few times when I visit from Florida. It’s a wonderful store, and the service by the lady who was working on Oct. 14, 2019 (she was solo) was great - she was very personable and happy! We had a wonderful time. I highly recommend this location.

Need dairy free ice cream options. Staff was nice.

Icecream did I mention icecream

I have been going here for at least 7-8 years. Their coolicious is absolutely the best thing on the menu!! Only reason why I gave 4 stars instead of 5 was due to their lack of knowledge on how to make an ice tea. I recieved mine lukewarm 😕

The ice cream is very good and the people in the manager theyre very very nice they know how to treat their customers

First time and will not be the last. Great chocolate and was very fresh.

Good ice cream. Lines go very quickly.

The BEST milk chocolate hot fudge anywhere. I go to Sanders anytime Im in Michigan from Arizona. I trued the cream puff with vanilla ice cream, loaded up with my favorite hot fudge. SO. GOOD.

Glad this place is still open in spite of the damage it does to my hips! Food is always good..friendly service.

Very disappointed today. At 7:15 pm I bought a cup of Detroit Slam icecream and drove away. Upon tasting I found the icream was way (way!) too salty. So I returned and told the two girls at the counter that there seems something wrong with the icecream and asked if I could get a different icecream. One of the girls tasted some icream from their pot and said this how it is supposed to taste. The girls were unfriendly. They refused to change the icecream for me, said I would need to pay for another cup. I walked away very disappointed. What about customer satisfaction?? I have been coming regularly to this store for 4 years. But today was the last time! Owners take note.... you lost a loyal customer over a disliked cup of icream and unfriendliness of your staff who did not care about customer satisfaction.

Had a creamy peanut butter malt, delicious!

The best ice cream

Wonderful Sanders store offering delights galore! Chocolates, ice cream, Hot Fudge Cream Puffs! Excellent coffee and hot cocoa too! Nice staff too!

Ice creams are good. But the staff approach is bad..

Great icecream

Best Hot chocolate around. You gotta have it!!!

Sanders has been around for a while. since 1875 Fred Sanders is credited with inventing the ice cream soda when the cream went sour he subbed ice cream. The Sanders name has been thoughtfully preserved by another 100 year old company. i think the store is a gift to my town. my grandmother took me there in the 50s we had chocolate eclairs. as i write this nostalgia rolls through me its nice.

Friendly customer awesome Candy and Other items...Foodie heaven

Always delicious goonies with the beat hot chocolate anywhere. We love the sugared fruit slices and assorted individual chocolates and ice cream. Prices are medium but worth it, friendly welcoming atmosphere.

I was not expecting to have an issue walking into this store. But I came in with my friend and we were both wearing masks then the chick that was working says you have to wear your mask as I am clearly wearing it already. Then she gave me more attitude because I wasnt sure what ice cream I wanted to get. Then I told her and all she did was role her eyes. I dont remember her name but she was working at 7pm on 7/14. But because of this I will never be back.

The ice cream is good. The staff, however, is another story. During our last visit, my wife and I ordered ice cream for ourselves as well as our 3 kids. We also asked for some water. They asked is we wanted bottled water or tap. We said tap is fine. The lady who asked became visibly upset and murmured something about how its using up their product as she went to fill up the cup. This is completely unacceptable behavior. If they do not want to use their cups to give water to customers, they should not offer tap water as an option to begin with. Or, they can charge for the cup. She also only filled the cup half way and maintained her attitude problem. I enjoy their ice cream, but do not want to deal with unacceptable behavior from the staff selling me the products. Therefore, I am not sure I will return to this location anymore.

Love this place! Great smells. And great chocolate. Service could have been a little better this trip.

So me and my daughter bought ice cream while I was eating my ice cream I found a hair on my mouth so I thought it’s from me and I ignore it while I’m eating again I found another hair so disgusting plus when I returned I told them what happened with the hair inside my ice cream they did just Refund three dollars for my ice cream not everything so bad experience I will never come back again

Sooo good!!!

Really like the ice cream, coffee, and location. Not great seating and the staff are not overly friendly. Either they say nothing or seem put out when you ask for things. Its great having a place to get nice chocolate gifts right in town. I would probably go more often if the people were more welcoming.

Amazing selection of sundaes.

Good chocolate and great deals after the holidays

Great selection and variety of ice cream with real fruit chunks and chocolate chips. The prices are a little higher here but its worth the quality. Try the cherry variety and you will not be disappointed.

Its average ice cream, the chocolate candies are stale. Everything is over priced. The staff was delightful, and the hot chocolate is outstanding.

Conveniently located in downtown Rochester. Grab some ice cream and enjoy the downtown atmosphere.Best things to get: The chocolate turtles, the bumpy cake, fudge ice cream topping.

Get the caramel bumpy cake!!!

We stopped here for a quick sweet treat. I got the gourmet hot chocolate. Didnt realize though how thick it was going to be. It was more like hot chocolate fudge haha

Ice cream and cake not the best but the sauces are nice. Dated and unhealthy ingredients choices, very corporate feel.

Good ice cream. They have great candy too. Not a large area for dine-in, but plenty of nice benches along the street.Crowded on a summer, Saturday night, but service was still fairly quick.

The old lady running it just verbally attacked me. Avoid

They have everything here including the cakes and ice cream! Amazing sale selection and selection of everything actually. Always waited on promptly and Sanders speaks for itself!

I ordered a single scoop of Mackinaw Island ice cream, the lid to access the ice cream wouldnt open so I took the Bumpy Cake ice cream(just as good in my opinion) as a substitute. The lady working there gave me free hot fudge on top for my trouble. 5 stars! A little bit pricier than I wish.

Went for ice cream. The service was good. My wife was disappointed in the selection, there wasnt a good chocolate available. I was happy with the vanilla based flavors and the price.The store is extremely cramped and it was very difficult to bring in strollers. There are only two tiny tables.Basically, it was a decent place to get ice cream - but not a good place to eat it, especially for a family. Get it to go, or get it somewhere else.

Fun place! A good little ice cream spot. I like you can sit inside and eat.I like how they have discount chocolates near the register.

Went in to buy chocolate bars for my daughters wedding. The customer service was fantastic! Everyone was very helpful 😊.

Yummiest ice creams and chocolates with friendly welcoming faces . The best place to take your little one for a treat ...The kids cone is what I love about this place, right portion for kids and right price . The corner tables and outside dreamy tables in summer are like sitting in a comfort zone. Love their coffee too. A must visit when you r in Rochester Hills down town !!!

This was a wonderful little ice-cream parlor located in the homey downtown district of Rochester, MI. Perfect for a summer refreshment. The flavor selection is excellent with all of the local and traditional varieties of ice cream, with Saunders favorite toppings.

Loved it 10/10 would go again

I just want all the chocolate and ice créme. I come here for gifts, and it is hard to resist not to get it all.

Hot chocolate is da bees knees and has a gooood at mos phere

I simply love this place and it reminds me of when I was much younger. Delicious Treats and the help is always so helpful and nice.

Lovely place in Rochesters down town.

High quality chocolate, gourmet popcorn and ice cream. Speciality coffee. Great atmosphere!

Great late evening treat

Disgusting. I thought I was going to puke it all up. why people even go here, Im not sure. Im pretty sure they made this stuff out of sludge. And you have to empty your bank account in order to get one bite of sludge. Go somewhere else

Always clean and staffed with lovely, thoughtful people who are amazing at their jobs!

Any dessert from Sanders is delicious!

Outstanding employees with a wonderful product if youre hungry for ice cream or dessert I suggest you go try it for yourself

I love Sanders even though I have to travel a bit to get there.

Wonderful employees. Never had such a good time shopping for excellent candy.

Great Saunders Hot Fudge Cream Puff Sundae. Love them!

Delicious hand-made chocolate, caramels, mints, and other yummy treats. A Michigan specialty! Tons of variety and combinations.

Delish but they took away all the indoor seating

The staff is amazing!! Everything about this place was a great experience.

Michigan staple. Hot fudge Sundays and bumpy cake are a must try desert. Fun spot to visit after a dinner downtown for an ice cream or a coffee.

Great dessert choices! Love anything that is made in Michigan! Very clean and neat store.

Maybe I over expected something special but literally Macdonalds icecream is better than this

Loved the selection definitely a slippery slope to becoming a sweets monster.

Who doesnt love Saunders!The staff was polite and service was fast. 5he shop was neat and clean.

Good service, great product, boo on you for no longer making those butter cream birthday cakes. Shame on you.

Good ice cream. Good chocolate, but they stopped letting people use their bathroom. So if you have a potty training kid beware....or anyone who needs to clean up after ice cream.

Was NOT a fan of watching them turn people away and making them stupidly stand outside on a super busy night ...while I was inside ordering....just because they felt like closing at some obnoxiously exact time.

Great chocolate drink. Wanted to by chocolates but $21.99 per pound was too much for my wallet

Always my first stop when I am back home in the Detroit area, for a Hot Fudge Cream Puff. This visit did NOT disappoint. In addition to a wide soda-fountain selection of ice cream and cakes, the shop features a full wall cooler of frozen bumpy cakes - and an incredible assortment of Sanders candy. They have also added some gift iitems (hats, shirts, cups, boxes) with the iconic Sanders logo - great hometown gifts for ex-Detroiters and out-of-towners. Perfect place to sit in an updated (but old-fashioned) ice cream parlor and/or to grab some classic Detroit gifts!

Wonderful staff great dessert options chocolate drinks ice creams Sanderss is such a great product

First time in Michigan and first time eating a bumpy cake. It was great!!

Got a lot of processed ingredients in their chocolates. Their hot choco w/ fudge is good, but make sure they didnt miss that. No place to sit down at all.

No where. Near as good as it was when I was a kid. The Verner Cooler did not taste at all like Verners

Sanders is legendary

On a crazy night these employees were sooo friendly and smiling

I remember Sanders as a child. It was great chocolate. One of the best.

A walk down memory lane. Hot fudge and cream puffs. They even have Easter chocolates. A family tradition. A once in a while treat.

The people who work at the store are awful.

Staff was helpful. Ice cream and cookies were delicious.

Excellent selection of ice cream & a variety of other delicious desserts. Very fast service with a smile.

Good stuff, needs new coffee cups as they continuesly spill all over.

Super helpful staff, tasty chocolate and even better, its local.

Deserves zero because there is NO sign and they are not sure if there is a lactose free.

Who doesnt love Sanders ice cream and right in downtown Rochester is the perfect setting

Really good ice creams! Cookies and cream is my favourite!

Great icecream better chocolate

Cream puff hot fudge. Need I say more?

Delicious chocolates, cocoa and coffee. Tried the cocoa robusto and loved it!

I dont know the ladies that were going to go I had plans to do something with someone else

The employees were friendly. The hot chocolate was delicious.

Very thing they have is too good to be true!