My Daughter and I went here for a Stove. I have to say Thanks to David for treating our purchase as if it were a million dollar purchase! He was patient, kind and very helpful. This is your go to guy, he listens to you!Thank you David! There are future purchases I have to make and I hope youre there to assist me. God Bless!Valencia

Had a wonderful experience with Salesperson Muhammad Shahid Riaz. I’m an Interior Designer and I was looking for a specific dishwasher for a client of mine. Muhammad was courteous, efficient and very professional, he located the product, quoted me a great price and my client had that appliance the very next day. I called the store to speak to the manager, Paul to praise his sales staff and Paul was kind and professional as well. I will be bringing and recommending all my clients to Hawthorne Appliances for their purchases.

Went in to Purchase a new refrigerator for my grandparents; the salesman Craig ordered the wrong refrigerator and I unfortunately didn’t catch the different model number on the receipt until the fridge was delivered. Once I called to address the issue, I was told the model that I was shown by the salesman was discontinued. What a headache. Not only did we have issues with the wrong fridge being ordered, the third party person they referred us to for the removal of the old fridge and water line replacement was extremely disgruntled on the phone and had an attitude without reason. I definitely will not be using them for my future appliance purchases.

Looking for a Weather Radio, found a Microwave, bought neither . Maybe next time . I know where you can shop . Great helpful staff

Very nice store Shahid was very knowledgeable on his products.

Got a nice price on a TV. The staff was friendly.

My recent purchase in Nov 2020 of several kitchen appliances and a large screen television at ABC Appliance/ Hawthorne was exceptional. My salesman, Shahid Riaz, spent a lot of time explaining the details/benefits of the various appliances and was price competitive to other stores. I would highly recommend this store and Shahid in particular!! Dennis M.

Terrible service. How could this level of customer service stay in business. Ordered a washer and was sold pair of hoses plus installation. Washer delivered but without hoses and wasnt installed. Now am told I need to grab the hoses. Called store several times...it either drops the call or simply hanges up. I dont plan on shopping there again.

I used to recommend this location. With that being said, they took the easy way out to force a great employee into retirement and used the pandemic as the tool to do so. when a guy got laid off when all non essential business shut down in March and has been on unemployment since with no insurance to boot because he was given the laughable option of COBRA, and still contacts the company to see about returning to work, and then hears nothing. He continues to contact them being told theyre running on a skeleton crew on some people were brought back. Then this employee goes to look for an appliance so he decides to go into this location to purchase it when there is their parent ABC Wharehouse a half a mile away from him. he is then received with the cold shoulder, like they never knew who this 11-12 year employee was. then he sees his former part time partner working. So someone was brought back, just not the guy with seniority. Thats a poor way to tell a guy to retire, then not even have the balls to contact him about it.

We were finally able to purchase a new 28 cu ft French Door Refrigerator with water and ice in the door, which has been out of stock for stores for at least 2 months. We also purchased a washer and dryer on the same visit.

I called to see where my washing machine was. I was told 7-14 days. Today is the 13th day. Was just trying to figure out the situation. I talk loud as I had kids in the background. The person kept interrupting me when I asked why I was told 7-14 days when it’s going to be longer. The man was very rude on the phone and when I asked for the manager he said he was. He said I was yelling. I talk loud. That’s just me. And I was trying to talk over my two kids in the background. I wish I got his name. He basically made fun of me because I talk loud and wouldn’t even let me speak. Our sales person was fine. Management needs to be fixed if this is how they treat someone who spends money here. Maybe it’s why they are always so empty when I go in there to purchase things. I’m a returning customer and now I’m not sure I’ll ever go back due to this gentleman.

Hello everyone, I just wanted to let people know about my experience at Hawthorne Appliance. It was a great trip to the appliance store. The store was easy to navigate, sales staff was very accommodating and knowledgeable about all the different equipment. The manager stop by to make sure I was happy and comfortable. Very nice experience. Thanks everyone for all your help and would recommend to everyone!!

For 25 years I have shopped at Hawthorne Appliance. The sales team, office team and manager are “best in class”. Their knowledge and personal service made our most recent purchase easy. We are careful shoppers and Hawthorne has never disappointed on Price. The new show room shows their continued commitment to Quality!

My wife and I shopped around at various appliance stores looking for a new stove. We settled on a 30” Stainless Steel Ge Cafe Induction Range. We got our best price and went to Hawthorne Appliance and met with Barry. He asked if he beat our best price would we buy right now. He said he would be very aggressive in his pricing and came down $300.00 below our best price. We wanted the trim kit for this stove and he knocked off &65.00. With this induction stove we needed all new cookware. They had the best 10 piece All-Clad Stainless Steel set on sale and he even cut that $100.00. They also had an All-Clad non-stick set of frying pans on clearance reduced $100.00. He further reduced the delivery and haul away of the old stove and gave us a free cord. We weren’t sure if we were going to get a new range hood, because we were going to redo our kitchen and couldn’t narrow down what we wanted. Barry spent considerable time looking online helping us try to pick one. We decided to wait till we were sure and then come back for that. I would definitely recommend Barry at Hawthorne Appliance Rochester Hills to take good care of you.

Not happy that ABC Warehouse bought them. Hawthorne used to have great inventory!

Found what we were looking for and salesperson was very helpful

Been able to work with these guys a long time. Impressive organization and thoroughness with an incredible knowledge to help my customers and anyone else. Kurt and Barry are my guys. Excited for all the new people the store will bring in and the amazing customer service will be sure to keep them coming back for more!

I have bought from Hawthorne for over 25 years and Barry Thompson has always made the experience stress free because of his knowledge of Hawthorne’s products and professionalism. Everyone I have dealt with at Hawthorne has always been very helpful, friendly and most of all knowledgeable! I highly recommend shopping there.

Munir was very knowledgeable and helpful. I felt he was honest. He spent as much time as needed with me. I will definitely be referring him to friends family and clients.

Great atmosphere to shop. Had a large purchase and they took care of me and made me comfortable with my choices. Would recommend!

Great tv.

I had wonderful service at Rochester Hills location. Curt helped me with all my needs. He was very knowledgeable and got me a great deal. Ill be back for future purchases.

Have been shopping here since they open. Service is friendly and knowledgeable. Always greated at the door, very clean and organized. Try lying on the beds one of our best purchases ever. Great quality with understanding of the product. Thank you Hawthorne.

First time in New location. Store was clean, staff was very nice and knowledgeable. Prices were good as or better than competitors. Will definitely be back

I had the best experience at the new ABC Appliance store in Rochester! Minor Malouf was my salesman and I can’t say enough awesome things about him! He was very kind spent a lot of time with me since I wasn’t sure what I wanted! He explained each appliance how they worked and the options they had!I have never had a salesman quite like him before! He was over the top exceptional! He was the Best Ever!!! I will send all my friends and family to your store to see Munir!

Hawthrone/Rochester Hills has experienced knowledge sales associates. They offer premium manufacturers and will meet or beat any authorized retail competitors price. Great installers as well.Thanks!

Salesman David was awsome. Answered all my questions in language i could understand no games or gimmicks.

Extremely knowledgeable and helpful sales team. Prices are very competitive to any other brick and mortar store and they will also try to beat all other deals. I have been shopping here for years for higher end items that other local stores do not carry.

This place is the best, Great customer service.They dont mind spending the time making your shopping experience easy. I would give 10 Stars if I could,been a customer for over 15 years and I wont shop elsewhere!

Great and helpful personnel. Wonderful prices. Won’t go anywhere else.

Recentlyl came to Hawthorne after a poor experience at another store. I didnt even know Hawthorne existed until I passed by. I had many questions on appliances and the sales staff helped me through each step. The most patient sales people I have ever dealt with. I will never purchase from another store again.

Wow! The new Hawthorne/ABC Warehouse store in Rochester Hills is amazing! Great staff, great prices, great place to shop!

If you’re looking to buy anything i would recommend going to see Munir Malouf (Manny). Very helpful and friendly and knowledgeable about everything in the store.

Salesman Manny Munir Malouf is top-notch. He helped us purchase a washer and dryer on November 22nd, and went out of his way to help us and make our shopping experience smooth and flawless. We will definitely go back to Hawthorne for future appliance needs.

A1 service and Barry Thompson is such a great help! Highly recommend this store

Good prices and very friendly service. VERY disappointed that they would not discount a floor model washer we purchased that was already dinged up and had a lot of scratches on the surface.

Very pleasant and professional! Would definitely recommend to anyone in need of appliances 😁

Great place to go for all your appliance needs from big too small, very helpful and nice floor staff

Munir Maloufs knowledge and personal touch made our shopping experience above and beyond what we had expected. We were ableto purchase the appliances that we wanted at a substantial savingsand acquire a lifetime friend!Thank you Munir the Seay Family

I had a great expirence at Hawthorne Appliance, Rochester Hills. I was helped by Kurt Craven who was very polite and knowledgeable. I would reccomend this location to friends and family.

I have been buying my appliances here for over 18 years, always a great experience. Barry and Kurt were both awesome to deal with.I recently purchased a new Washer & Dryer, and a 65 Inch Samsung UHD TV, Im very happy with my purchases and would highly recommend Hawthorne.

Awesome place to shop for TVS and Appliances. Great customer service and a friendly staff!!

Great appliance store!!!I came into Hawthorne and found exactly what I was looking for!!!, I wanted a Speed queen washing machine and it was on sale, free delivery and hauling away of my old washing machine. They had a very good selection, Maytag, whirlpool, Electrolux washers and dryer’s refrigerators and almost everything you could think of.The store is very beautiful, I was surprised at the beautiful displays, they also have some furniture, and they have theater seats as well, a multitude of beautiful kitchen appliances, cooktop’s etc. Kurt the manager was my salesperson, very knowledgeable and helpful, with absolutely no pressure and they made me feel very comfortable. It was a very easy and pleasant shopping experience and I will definitely recommend it if you want help that you wouldn’t get from a big box store. I give it a five star!

From the moment I stepped into Hawthorne appliance, I was pleasantly surprised with the professionalism of the staff and sales people. I got so lucky to have Munir Maloff as my sales person. Munir took care of me as if I were family. Munir was knowledgeable about the products, thoroughly knew about a rebate offer that I was eligible for and provided the utmost attention to my purchases on a level I did not expect but was so pleased with! I will never shop with another store or sales person for appliances. I highly recommend Munir Maloff as the best of the best sales person at Hawthorne Appliance! Five huge stars!!!!

Is abc warehouse. Pretty good service.

Service was great, price was fair, salesman was friendly and helpful. My new appliance will arrive next-day!

Great place to shop! The sales people were very helpful!

Our refrigerator died last night. We headed over to Hawthorne Rochester at 8:30pm, purchased a replacement (which was on sale, yess!!) and it was delivered the next day at 8:30am. Thanks for the exceptional service, delivery and hauling the old one away!

This has been historically our favorite place to shop for appliances. They stand by what they sell and will work hard to correct any issues even if they are issues from the manufacturer.

Awesome. Great prices, and quick to do the paperwork and I was out the door.

Great store, friendly sales people!

The best kitchen appliance store for last over 25 years.

Nice prices and great service

We bought our furniture at this store and love it.

Good sales folks, really know their stuff.

Very knowledgeable sales people. Lots of appliances jammed in there.

Nice store great service

Great place to buy TVs and Stereos

Great selection with a sales staff.

Great service.

Great service and store

Knowledgeable and willing to research items

Friendly sales staff.

Prices are OK generally but the stalking salespeople put us off, so bought elsewhere