Service was great. They really care about their customers. Thank you to the sales associate who took time to write out what he was saying and really helped me. Deaf customers like myself are loyal to the places where they know they will be treated respectfully. Thank you Advance Auto.

The associate took care of me right away. I appreciated the fact that he was wearing a mask. I noticed that most of the associates I saw had masks hanging off one ear.

Love my new heavyweight car mats well worth the price

Don’t ever shop here! I bought a spark plug for a weed eater and bought the model number from the trimmers owners manual. The guy who rang me up never asked for my phone number.The plug didn’t fit and I tried to return it, but couldn’t find the receipt.A different guy was working when I tried to return it, but he wouldn’t accept it.He must think my scam is to go around Roanoke trying to return a brand new spark plug with the package for money.I will NEVER EVER shop at Advanced Auto again!

Always helped me & know their job well.

My experience was great they had what I needed and I always do when I go there and very knowledgeable when I need something

Specifically asked if tool I was buying would work on a specific vehicle. Oh yeah, sure. Dont lie if you dont know. Ask someone else. Now I have a worthless tool that will not fit my vehicle

They were very nice and helpful

An excellent place to shop for auto parts

Williamson rd. store has the worst service you could ever imagine. Period. Daytime shift supervisor was found to be uncooperative and argumentative at the most inopportune time. Definitely have lost a longtime customer. Thanks but if you need the money that badly........HMU and Ill floatcha a loan.

Best pricesNice and knowledgeable employees

Friendly staff. Okay selection. Parts prices are comparable to the other parts stores. None vehicle specific items such as car covers, oil, cleaning items, etc are priced fairly higher then places such as Walmart and Target.

They were very helpful and went out of the way to help me get everything I needed done

Love the West by God, Virginia girl in here, but service is good here.

I had to buy a battery for my vehicle. The battery was leaking, so I went back and they replaced it. Plus, gave me a discount on my next purchase. I got another phone cord and a heavy duty light that I can charge in my vehicle and in the house. They were very helpful and determined to help me with my problem.Ill be back!!

Good prices !

Not many new employees and the ones they have they keep and they have been very knowledgeable when it comes to helping me with my needs. Thanks!

Very friendly and helpful staff awesome job ladies and gentlemen keep up the great job

Bought a brush to clean my mag wheels. Found it myself and guy took my money. Nothing to report...

I went into Advance Auto for a product to clean my asphalt driveway of oil drips. The guy at the counter knew exactly what I needed. He got the product and told me how to use it. He was so right. It really worked good. Glad to see Advance Auto has knowledgeable staff on board.

Advance Auto always has very friendly service and I have always been able find what I need

Very helpful in getting new wiper blades. They also put them on for me

Have what I need in stock. Very helpful crew.

Ok

Very helpful staff. Usually busy. They have a diagnostic device for your cars computer. Save money and go there first before going to a mechanic.

They cover all your auto part needs.

Ok

Very awesome people. The wonderful thing is they do free battery testing, they figured out what was wrong with my battery and did it with awesome customer service. Id recommend this location to anyone.

The parts are a little on the cheap made side but with deals and a great staff makes me keep going back.

Very experienced staff

Great customer service. Every time Im in there the people that work there have the answer I need

Came by today for a diagnostic test when my vans battery light came on. I called when I got there, with kids in the car. Tony was quick to come out when I called, explained what he was doing and the ins and outs of what he was checking for. He was very knowledgeable and I was impressed by how helpful and thorough he was.

2005 nissan murano do not buy the valve cover grommets that goes in the coil pack holes, they do not fit. Your better off buy the entire valve cover.

Been going here since my first car repair days 20 + yrs. Professional and helpful. Some staff changes but overall same experience here. Some patience required:) as there is a constant stream of customers.

Best service and best employees.

Got what I needed quick.

The people always helpful !!!!

Outstanding service. Very helpful and knowledgeable. Installed my battery on a very cold, windy day.

Attendee was very knowledgeable and helpful.

Great knowledgeable counter sales and very helpful. Enjoy going and feeling like they really want my business and are happy to see me.

The employees are knowledgeable and they keep a well stocked inventory, products are categorized in an orderly manner which is helpful in finding the items I interested in purchasing.

Sale person was very good

Very friendly and helpful

Easy in & out, parts on hand.

Was in and out of there, I know absolutely nothing about cars but they always just give it to me straight up and tell me what I need to fix and how and where I can fix it.

Knowledgeable Team Members, great service, excellent prices!I go here for all of my automotive needs.

Very friendly & helpful staff! Spent time helping me search out some small inexpensive items.

Very prompt and satisfied

Tony great . He really knows a lot about cars and is very helpful .

Great people that will help you when you have a car problem or need something that you cant find your self

I broke down on Sunday 830 pm and rode my bike to this store... The Advance Auto sales people were great I got there just before 900 and the helped me get what I needed with enough time to spare!Thank You, it got me where I was going and back....

Well organized and kept. Great selection. Staff was helpful and quick.

Great prices and real friendly guys that will help with all your needs and questions.

Pretty nice store with friendly associates

Great location here in Roanoke VA on Williamson Rd. They seem to have most parts and accessories for most vehicles, plus you can order online and pick up in store. The staff are usually friendly, however, I wish they would staff their stores with additional people as there is usually a wait for testing batteries, alternators, etc.

Im always in here for one more part the staff is friendly, know me by name and it doesnt break the bank, the parts I get from here are always high quality would definitely recommend for anyone needing anything for their next project.

Good service, speedy and kind. Thanks Sandra!

Extremely helpful staff. They spent a considerable amount of time helping me with my trailer problem

Very friendly and helpful employees shop here for all my car needs

Helpful employees.

Product on the shelf, but quite the wait to get checked out for a single item from the floor. 2 battery customers and another customer needing taught about the part he bought took the 3 workers a long time to get to me and the others behind me.

What can I say.....I get most of my automotive parts there. Folks are helpful, too.

Awesome place for automotive know how. The associates are very knowledgeable.

If your order is over $50 order off the online store and get 20% off every time... 25% on special occasions..they usually have it ready within 20 min.

Worst staff Ive ever seen. Very rude customer service. Would not recommend any one to use the advanced Auto on Williamson road. One guy doesnt have any clue what goes on with a vehicle. Should be fired personally. If you want lousy disrespectful service from there staff go there

Had to get parts for our car here, good place to get car parts, a little pricy but ok

Always Friendly and knowledgeable, had everything I needed

Great

Great service and great prices but the best people!

Everything you need to fix your vehicle. Good service

Great place to get parts and guys work with you well

Was somewhat helpful with my needs

Went to get my car checked a young man by the name of richard was working very knowledgeable and kind he knew exactly what the problem was and got me back on the road thank you i will return to this store

Take a chance and go to Advance! But really, their return policy and helpfulness are second to none.

The staff are helpful, and know what Hey are talking about.

Sandra was friggin awesome...

Super helpful

Very helpful. No problems

The people were great and knowledgeable.

Great customer service experience.

Friendly and knowledgeable staff, helpful as well.

Good deal

Helpful staff!

Great service

The staff at this location are great!

Guys wasnt very alert mgr she did fine job

Awful customer service. They didnt even attempt to satisfy the customer

Disappointed they dont call you when your PDQ parts come in as they once did .

Very helpful

Its an auto parts store... outside of the lack of good customer service it does what its purpose serves.

Fixed front wiper and replaced back one. Very friendly.

It is an ok place to get car parts

This place has helped me with all my cars they even check your whole car and stuff for you batteries and all

Very slow had 5 people working 2 people helping customers and the rest talking and joking in the back waited 20 mins finally left

The very friendly people

Friendly service and great advice

Cheapest place in town to buy synthetic oil for my Audi A4

Very helpful...

Pretty helpful employees.

Very helpful and to the point.