Ive known Jerome for years. He, David, Adam & Justin always look after me. They are quick & always pleasant. They definitely know computers. I wouldnt think of going anywhere else!! in my opinion, theyre the best :)

Glued my SSD to the chasis years ago so now Ive gotta figure out how to pry it off without losing the data or the drive

Great place, Justin was more than helpful.

Best experience ever with Justin this afternoon. He took me as a walk-in and updated my RAM with no fuss in 10 minutes flat. Super fair prices too - Computer World cant be beat!

Been going there for years and they always take good care of me. If you want good efficient service from real people, come here. If you want a pristine store with effusive service, go pay big bucks somewhere else.

Really good prices and service. Its in a spot hard to notice, but really good place to get computers from.

Inexpensive and timely laptop display replacement. Kudos to Jerome and his techs.

I broke only one key, and they replaced the whole keyboard and gave me a new trackpad. All in all I say they did a great job. They didnt snoop through my files either, which I really respect since the last place I went to did that.

Great people working there and very affordable computers. They are very honest and wont try to oversell you, either. I cant recommend them highly enough.

Amazing service they really helped me out when my computer broke! Went above and beyond to ensure a speedy and affordable repair since Im an online college student

These guys are awesome.Simple as that. One guy has communication issues but once past that all was well.

Used their contact form via the website, they answered promptly that they could look at my laptop keyboard issue. They called me with 2 options for the fix, gave me a timeline to get my laptop back. I am currently using my fixed laptop to write this review :) Build is what it is, park in the back.

Went today with friends and the guy manning the shop was unprofessional with us and followed us when we went to look around the store. Last time I came here the owner was around and had no problems with us browsing. If the shop isnt welcome to walk-ins then please make it better known, thanks.

Needed a replacement battery for my laptop. Very reasonable. Ordered and installed.

Great place to take your ailing computer. After a short explanation what my problem was, the tech opened the box, rechecked my apparently faulty wiring install and lickety split my dead machine booted right up. They let the disc check run its course but right after I was on my way. The place is unassuming but gets the job done. Hats off again!

I received fantastic service when I took my computer in for a very difficult issue.

Jerome is great

Great customer service and prices.

Jerome and his team are great. They go out of there way to get you back up and running. I have used them for my personal and business computers for years. They do Macs also. Always quick service and affordable prices. Locally owned and operated. Better service then you get at any big box store.

The staff were super helpful and the price was very reasonable! Got my computer back quickly and offered a way to do my homework in the meantime :)

Great service, reasonable prices, extremely knowledgeable.

I got a laptop from them back in early 2000 and it is still working good. I only need another battery for it and thats all.

Maybe I caught them at a bad time...2:30 pm with literally 1 other person in the showroom. Sales guy was rude...no greeting...just stared at me when I came in...they had 2 pcs for sale...both junk...building is old and nasty...there are much better options out there.

This is our go to place for digital and computer questions and service. Theres only been one instance when data could not be retrieved (not their fault). Im having a laptop trouble-shot now and they are taking it through the paces. Very reliable.

Helpful staff, busy place.

Was only in there for a minute but I felt like I wasnt welcome there.

I thought customer service was a thing of the past UNTIL I went to Computer World. I’ve purchased two computers from here and both have been excellent and even better than new -the customer service that was provided after the purchase far exceeded any provided with a new computer. He sent someone to my house to help me with an issue that turned out to have nothing to do with the computer-no cost!

Service was quick, roughly 20 minutes. He actually did it while I waited. Convenient location and a reasonable price.

Found these guys online when I was looking for a cheap used desktop. Ended up emailing them and getting a VERY fast reply that the computer I was interested in sold but he had a way better unit for only $25 more. Ended up going by the store and purchasing it! Got a great deal on a great computer WITH a warranty and also I can say I shopped local instead of going on eBay. I plan on returning here for anything else computer wise that I need.

I stopped by to see what it would take to get my laptop up to snuff for gaming again as about a year ago it wasnt handling games like it used to. When I got there I was told they could run a $35 diagnostic on it and let me know. A little over a week later, I hadnt been updated so I called and left a message. I got a call the next day simply stating they had called me before and left a message and I could come get my laptop. I stop in to see what the laptop needs only to be handed an $85 bill and then told there is nothing that can be done to get it back up to gaming. I informed them that I was told it would be $35. They stated yes, for the diagnostics but we did some cleaning and virus removal as well so its more. We were never told it was diagnostic only, it was just put on my desk. I never authorized more work! I didnt want to put additional money into what is essentially a useless brick if I cant game on it! I am really disappointed as they had such good reviews for their customer service. I wont be taking any of my other gaming laptops or desktops to them for work.

Staff was very helpful and knowledgeable. I was able to describe what I was going to use the computer for as well as my price range. They got me a refurbished system well under budget.

I’d give 0 stars. Trying to sell something to the business. I called before coming to insure interest in the product and the man on the phone was DISRESPECTFUL!!!

Great place to get your computers fixed. My laptop was running hot and then took it apart, re-glued the CPU, checked the fan and put it back together in an hour. Runs nice and cool now.

I originally called seeking a place to buy a router. I spoke with Russel on the phone and ended up getting some tech support to guide me through some of the issues I was having with my existing router. This was easily one of the best customer service experiences that I have had and I left with some ideas to try and a overall positive feeling.

I would not take my computer anywhere else. You walk in, are greeted quickly and are treated like they appreciate your business!! Most of the time Jerome will stop someone to address your problem if he feels like it is something that can be fixed quickly. In and out with the problem solved. If you have to leave your computer they get it back asap. These guys are the best. Great service at a very fair price. 5 stars!!!

Computer store without pc parts

Ive been there on more than occasion. Nothing Ive ever purchased (only purchased laptops) or had repaired (laptops I purchased there) has lasted 6 months. Everything needing repair needs a new mother board. This includes the laptops they sold me. The warranty is 60 days......REALLY???? Save your money by from a reputable company. So much for buy local.

Knowledgeable staff helped me find the perfect laptop

I called the store to check prices on a new or lightly used laptop computer since mine had been having trouble and was now dead. Instead of selling me one, the person on the line asked me what was wrong with the one I had, so i described the issues. They diagnosed it over the phone and gave me and estimate to fix it that was too good to be true, so I dropped it off. When they called to let me know it was ready, they explained that they replaced the hard drive, fixed a problem with Windows10, installed new lifetime antivirus and opened a user account that was previously corrupted all for the price that i was quoted. Great, fast service and verrrrrry reasonable. Thanks

Computer world was a great experience for me. Great service and great people.The owner even greeted me with open arms. Only one female technician in the whole building but definitely held her own amongst the men. Its a must go back!

Always the best service around. Have never let me down.

After an OS crash i had no idea where to turn. I went around town getting quotes for repair and it seemed like it would just be easier and more cost efficient to buy a brand new laptop. Then I walked into Computer World. They turned my $500 problem into a $100 problem and I could not be happier. They were able to recover all of my data and restore my machine to like new condition! I cannot recomend them enough and for the price you are getting way more than what you will get from other tech shops in the area.

Nice place to get a custom computer. The peeps are most helpful and nice.

Very good prices on refurbished laptops. Matter-of-fact staff. Take it or leave it attitude. Kind of messy.

Repaired laptop screen for less than half of what other stores were asking ($75 for 15.6 vs over $160 for screen and labor). Color looks a BIT off, but I can definitely get used to it. Awesome place. :)

Really friendly and helpful staff. Decent selection of used PCs and laptops for sale that are reasonably priced.

This company is amazing. I have used them several times for problems that sometimes ended up being me and not the computer. I purchased a laptop and my husband also purchased a desktop computer. The prices saved us money and the computers are good equipment. I cant say enough good things about the employees and the owner. Use this company! They are locally owned and much better than the big box stores.

Great place, Great service. Wouldnt get my computer needs anywhere else!

Always ready when I get there. Great prices

Took my lab top there because screen back light wouldnt work so I was connecting it to a monitor to use it. After they called to tell me it would be cheaper to buy a new one I picked it up and it would no longer connect to a monitor completely broke!

As much as I wanted to leave a good review, I cant. I gave my MacBook to computer world and the consensus was that I needed a new motherboard because of water damage . Even though Ive never spilled any liquid on the device and it stopped working as I was using it I wanted it fixed so I had them ship it off . Originally I was told it would take about a week but I ended up actually waiting about 3 weeks with major gaps in communication. When I finally did get my device back there was only a 1 percent charge that would not hold and I had to send the device back out for a second time and Im almost 2 months in the hole now . I called computer world to let them know that they missed some important details with the new condition of my MacBook and they told me it was a apple part and that Apple would cover it and hung up on me. Ive lost a lot of time and money trying to go through computer world. They were very nice in person but anybody will be nice when your paying them 500 dollars right . I should be compensated because of the lack of attention paid, they shouldnt have given me a device back in worse condition than I brought it in.

These people are crooks, they sold us 2 IMacs and they didn’t work right from day one and then when I paid to have them checked out by Apple they found out that all the insides had been taken out and replaced with far less efficient equipment that were not Apple licensed. These people are not good and are tricking people into buying defective products

Great place to get your computer fixed or to purchase a great refurbished desktop or laptop. Service includes both Mac and windows computers, iPads, iPhones and many other brands of phones..

The folks at Computer World are super nice and very helpful. Ive been there several times and will continue to go there for my computer needs :) Thank you!!!

Poor selection of computers for sellDont waste your time. Incomplete repair of my computer.

Great store for computer parts, and omg I didnt know there was an actual computer store in Henrico. And the people there are really nice and helpful

Great place and super helpful

Good fast work

Great customer service and fair pricing.

They did a great job!

I have never been in a store where everyone is to stupid to know whats going on

This place has saved me a few times. Good prices and services.

A+

A fine place to recycle your electronics!

Very disappointed with Computer World after a friend had recommended them. I brought my laptop into them because when the laptop is opened, the video on the screen either doesn’t appear or there is lots of static/noise unless I bend the screen very far back. Minor shaking of the laptop (if it’s on a table that moves or the laptop is moved) also causes the static/noise. I bought it to Computer World who told me I needed a new screen. It took three weeks because the first screen they ordered and recieved was defective so they had to order a new screen. The vendor they order the parts from showed no urgency to replace the screen, resulting in about 10 days of wasted time while the defective screen was sent back (not overnight) and they waited for a new screen to arrive (again, not overnighted). The screen replacement fixed a small line running down the left side of the screen and also seemed to end the static/noise, but after a week, the issue reappeared and has been getting progressively worse since then. I brought it back to Computer World, who said it now needed a new screen cable. I asked them to call me if they needed to order a part so I could use my laptop until they got the part. After 4 or 5 days and no call from them, I called them and they said they were searching for the part. I picked up my laptop and asked them to call me when they got the part and never heard from them again. That was a month ago. Throughout the process, despite my explicitly asking them to call me with updates and trying to give them a sufficient amount of time in between contacts, I always needed to call them to find out what was going on with the laptop. I rely on my laptop greatly and I cant afford to go weeks without it. Add to that their lack of communication with me and seeming lack of urgency to get parts, and I took my business elsewhere.

First guy I talked to was very polite but when he transferred me to someone else to ask about selling them a computer I had things went down hill. The second guy was very rude and said Nope not interested, bye and hung up before I could ask anymore questions.

I got scammed here. They knowingly sold me the wrong item and I was too careless and naive to see it. Dont come here.

Always get a good deal at Computer World!

Weve been bringing our computers to these guys for almost 15 years!

They recycled my old computer printers and other electronics. The staff were friendly and helpful.

Hmm computer store that doesnt sell PC parts interesting.

Great service, great prices, very friendly and knowledgeable!

Very friendly and helpful

Very helpful

Reasonably priced and very helpful.

Fixed my problem within 24 hours

Friendly staff, quick service, very knowledgeable

They really helped me and saved me a lot of money

Great prices

Very friendly and helpful

Great

Rude, Impatient, and disrespectful