Variety options of office needs, and ideal location, but limited customer help at this store.

I went into office Max to have a photo printed which I have done no issue before.The manager made me feel uncomfortable by immediately expressing dissatisfaction by the fact the the business would be closing in 25 min.I was confused and surprised that she was so unprofessional making it clear I was a burden based on her body language and tone. After she got the hint she was being unprofessional she offered to have my photo ready to be printed the next day and the attempted to help a gentleman behind me ... most likely because they where closing soon. After helping the gentleman behind me she got another employee to pull up my photo to then tell me he cannot print the image because it was copyrighted. I was very upset at this point because I had previously printed a “copy righted” image at that location and I felt as if the closing factor was a large part and I did not leave feeling understanding but enraged because of the poor service lack of empathy and down right unprofessionalism. Definitely not something I would expect from management.

As a mom of a 7 month old I’m always grateful when I can get as much done in one outing while I have child care. That said, I had the most wonderful customer experience with Matthew in the printing department last week. I was preparing for a workshop and we started my printing jobs about 10 mins before he was scheduled to end for the day. He didn’t rush through or hand me over or tell me to come back the next day (which would have been difficult) he stuck it out and stayed a whole extra hour until everything was done perfectly! I’m forever grateful and will continue to sing the praises of this marvelous team.

At the print and copy service, everything depends on who is behind the desk. Ive had a wonderful, knowledgeable and efficient young person help me to do a fairly big job. And I have a had a pair of attitudinal numbskulls waste a half hour of my time. As a result, I drive an extra five miles to a place where service is always good.

Stopped at Forest Hill Ave. Office Depot to send three packages UPS, USPS or whatever. Young lady behind counter doing nothing turns the computer screen around facing me and tells me to fill in the forms. She then turns around and walks away, leaving me there not having a clue as to what to do (I am 83 years old and not that computer literate). She didnt start doing something else, she just walked away. This has been my go to office supply place, not that I buy that much, but my last major purchase was an HP Envy Photo Printer. I just walked out. Doubt Ill go back even for a paper clip.

Scott offered me stellar service, not going to Walmart was a good idea

I went to this location to print some documents out and I had an over the top GREAT experience with Lamonte and Shauneice!! They helped me size the document the way I needed it MULTIPLE times and did not complain once and kept a smile on their face. They even went so far as to put even more work in the document on Adobe so it had the borders I needed. I have never be to any Office Depot location where there was as excellent service as I had here. Two of the nicest workers who went far above and beyond what was needed of them. I would repeatedly come back to this location just because of the service I got from these two.

Super experience in the print center - quick, simple and perfectly done! Great customer service too

I rarely review businesses, but I have to commend the manager at the Office Depot on Forest Hill Ave in Richmond, VA. I bought a printer on cyber Monday with a deep discount. When I got home and opened it some parts were missing. It was the manufactures miatake, the box was sealed. I called the store and they told me to bring it back for an exchange. When I arrived they did not have the exact printer I had purchased in stock. The manger immediately offered an upgrade at the same price to make it right. He was trying to avoid inconveniencing me anymore (Id already driven there twice and lugged a giant box back and forth).Kudos to this business and manger (I dont remember his name) for realizing the mistake and making it right. Ill be a loyal customer to Office Depot, because they really do care about their customers and providing quality products. Thanks Office Depot!

They have pretty much everything you need but it hard to find someone if you need help.

Matthew, Joey, & Lamont were amazing! They helped me soo much! Forget vista print!!! I will always go to these guys!

Jordan was the most helpful person Ive ever dealt with. Really went the extra mile for my missing cat fliers. I will definitely be back for more when I run out. Great experience A+!!!

I recently opened a new business. Until now I havent needed to shop at such a retailer. After visiting this store Im a Office Depot customer of life. Not sure what position they have but both Brian and Ryan went far beyond the call of duty. I cant remember the last time I received such top notch care and attention.

Nancy has amazing customer service. She stayed late to fulfill an order for the organization I work for. This review is actually kind of late, but I wanted to make sure that this store got the credit they deserve.

They are my regular stop for office and school supplies. I bought my last laptop there. Always friendly, helpful people working there, very low turnover so working conditions must not be too bad, eh? Its really nice to develop a loyalty to a neighborhood store.

Im writing this review because Im extremely dissatisfied with our visit today. I came in to print out a single shipping lable. Thats it. We stand in line for at least 10 minutes before even speaking to anyone, when we finally get to the desk we ask Linda how we should send the document to her. She looks at us like were stupid before scooting a business card with their email on it, then turns away from us to help another customer. I get it, it was busy and she needs to keep the line moving. But it takes us no longer than a minute to send the email to her.After another 10 minutes the customer ahead of us finishes, we approach Linda again. She looks at us and then ignores us to call yet again another customer to go ahead of us. She knew we were ready and yet again she ignores us.Finally she helps us by accusing us of not even attaching the document to the email. It was just her own stupidity because we had to show her where it was.After the lable was printed out we noticed that it wasnt the correct size, it probably wasnt her fault at all, but she snatches the paper from us when we ask her to print it out again. Not only that but she printed it on bigger paper than what was necessary and over charged us. The paper was only 23cents, so we just dealt with it. Whatever, its not the end of the world. But her attitude was down right horrible.I know its not this location because we had very good experiences here before, but Linda ruined it for us. We wont be coming back here if we can help it. You lost our business.

Unfortunately, this location did not carry what I was looking for. On the upside the customer service was great!

I have always had a great experience with Office Depot. The agents are very helpful and courteous.

Office staff is a great help in case you dont know what you need.

When I was closing on a house that I was buying last summer,the manager and assistant manager helped me with every step of the process from printing,copying and faxing,all from my smartphone along with needed office supplies and my own printer.

The staff was very helpful.He stopped what he was doing to help us.

Super friendly and helpful staff. Very knowledgeable about their store.

Stuart made sure I received the best computer for my needs at the best price and setup.

Poor customer service. Came to purchase a desk, asked the girl at the cash register to look up the item number of the desk I wanted to see if it was on sale and she refused to after asking multiple times. Went home looked online and the desk I wanted was on sale for $80 off. I came back to the store to complain in person. In the future they need to train their staff in basic customer service. Weve been waiting 20 min now just to speak with a manager.

They have a good selection but it is so dead in here that employees constantly will be asking you for help. They are very attentive but it can be annoying.

I mean $14 for a stamp.. ink pad not included? Theres always staples y all

Great Office Dept very helpful employees!

Great place to buy single sheets of card stock!

Very helpful and courteous staff.

Got good advice on laptop.

Customer service in printing dept was great!!!

Fully stocked and great service

Just an Office Depot. Relatively new, spacious.

I stop by and shipping weight how muchbut black lady tell me where pack. i just askhow much for weight she look likeshe does not know how muchvery bad for asking.

Good place

Customer service thats genuine and knowledgabke about their products.

Well managed store, with friendly helpful associates

Nice staff, in and out quickly

Very good

Nice staff.

Staff is very friendly.

There great!!!!

Office Depot

I didnt like it and the reason is because the manaller says that I cant use coupons for the specials that I had to pay the regular price to use my coupon 😒😒😒