Andrea was very knowledgeable and answered all our questions. She was the only person working but stayed late and had everyone that was there taken care of calmly and efficiently. Attitude is everything and hers was top notch. We had a number of issues to address and she handled them all very well.

Today, my mom and I went into the store to make a few changes to our phone plan and upgrade my phone. We needed to cancel my sisters phone because she passed away a few months ago. My mom was very hesitant to do this because it was important to her that she was able to keep my sister phone and everything on it. Once arriving to the store, we were helped by Andrea, who turned out to be absolutely amazing. Not only was she able to help us make all the necessary changes to our account and upgrade our phones, she was incredibly kind, empathetic and personable. She was so understanding towards my mom who had a really hard time presenting the death certificate and. Explaining why we needed to cancel my sisters phone line. I hope Andrea knows what an impact her kindness made on my mom. She went above and beyond today, and is an amazing asset to this location and the company. She even provided us with her contact information, should we have any questions or concerns, we know we’ll be helped by someone who truly cares.

Andrea was amazing. This place offers such great customer service. She was able to create me an at & t account and provide me with a brand new phone number and access to cellular network in no time. Man the way she’s able to take care of customers reminds me of my grandma and how she’d take care of her kids. For real tho if you ever visit this store make sure to ask Andrea for help.

Austin and Jeanne did a great job! Transferred all my photos and contacts. Perfect service.

Its was the best experience ever Bri stay on the phone with tech support for 3 hours to help get my phone working....

My wife and I came into the store to replace her phone that stopped working earlier in the day. The sales people at the Richfield MN store were phenomenal. The newer gentleman was very polite and knowledgeable. A really personable person that provided great service. There was also a female there whose knowledge was second to none. She displayed great leadership qualities by allowing the newer gentleman to work with us and provided support when necessary. They were both a great team. I will be looking forward to working with both of them again on my future upgrade

I went into this store a few weeks ago to have my service reinstated with AT&T after moving from my employer’s plan. Bri and Andrea were amazing. They handled the conversations with my previous carrier so professionally and were so knowledgeable and patient throughout the process. They were far better informed abt what steps had to be taken than my previous carrier rep was and got it all taken care of for me in 15 mins. Fantastic experience with these ladies and with AT&T! Happy customer 😊

Bri is by the best Representative that I have ever had the pleasure of doing business with she deserves a raise she’s very Charismatic and outgoing and d*** awesome don’t see anyone else but her

Amazing customer experience 💛. Kevin and Bri help set up my devices nicely. I highly recommend this store. They are patient and caring and actually connect with their customers. I hope everyone finds my review useful💓.

Andrea was extremely helpful and patient with us! Amazing customer service

Great fun and educational experience BRI really knows how to get the job done ✅

Its an AT&T store with knowledgeable staff.What it lacks for in stock and more than makes up for in customer service.

Got to this location 6.45pm to pick up a phone. The attendant refused to attend to me because he/she claimed that it’s almost time for him to close. Rude and impolite. Bad customer service asking me to go to another location.He/she should have the doors closed if they are closed for business.

Jeanne and Bri know their stuff. Much easier to deal with than ATT corporate.

Andrea & Bri went above and beyond to assist me & my family!

Wonderful person who helped me out

Nathaniel really helped out our family be helping us set up our new phones today. He made the process easy and comprehensive.

Each of the technicians, Celinna and Kevin, were very patient in attempting to remedy my problems with the screen protector program that I thought would be applicable to my situation. Celinna explained things thoroughly and Kevin searched records for my purchase. Jeanne, the manager, was able to find a suitable replacement protector at a reasonable cost. (I had bought into a gadgetguard program that was not available anymore....annoying!)Thanks to each of these AT&T employees. Great service and very pleasant to work with. Highly recommend this store and personnel.

I have 6 phones on my plan, 5 of which needed new phones. I went to the Richfield, MN store and worked with Nathaniel who was wonderful & very patient with all of 5 of us. We all felt very safe in regards to COVID and the store’s consideration for their customers. Nathaniel was amazing and provided us all with outstanding customer service!

Jeane was a great listener and offered solutions to my phone problems.I will go backGreat service!

What an incredible experience working with Jeanne & Blake. They solvedAt least 20 problems I didn’t understand.Both of these folks are so skilled they ought to be teaching in college.Not only that so personable,intelligent,Patient they deserves raise for sure.RosemariegilbertThank you Blake & Jeanne

Lost my phone before boarding a flight from Portland to msp. Took cab straight to this store and I was help immediately in my replacement by Bri, Jeanie and Celinna. Great staff and would recommend anyone!!

We stopped by to ask about new iPhones. Blake was fantastic helping us figure out what we needed and getting us set up. Great guy and super helpful. You have a good employee who cares.

Go see Celinna Tep.. WONERFUL SERVICE and great HELP.. She should manage that store. 6 months ago I was planning to upgrade and the manager quoted everything incorrect and way too much!!Thanks Celinna!

We had an exceptional experience while at this location today. We couldn’t wait to get home a review a shop that we had such a good experience at. We were helped by Alexa. My wife and I were treated with a personal and friendly salesperson that truly put our needs first. Not to mention our two little ones under the age of four. We were truly given a five star experience. Alexa even let us know about a deal that would help another family member. We gave her a call and boom there was Alexa to make it a quick and painless process. It was such a great experience that I will recommend Alexa and her team to anyone I know. It is so nice to know that we weren’t being tugged around by the “cell phone” industry, but rather guided through the process by a professional and polite staff! Great work AT&T staff. We will be back!

Blake helped me with my account today and was very nice and Polite. I really appreciate the help and I love my new iPhone 12

Anna was a great help. We went in because a phone of ours stoped working. She helped us all the way through. She took the time before we left to double check my bill to make sure it was the plan my family needed. She was very knowledgeable about everything!

Awesome service at this store. All three of them are so nice and helpful! They answered all my questions and really helped us without making me feel stupid. That has happened at other stores before. Never going anywhere else!

I went to another store and wasn’t helped at all. Went to the Richfield store and was helped in a few short minutes. Thanks!

I was having problems with logging into my At&t app so l called At&t for assistance, however all the assistance reps were busy, within minutes I received a phone call from the Richfield At&t store a guy by the name of Blake said for me to come in and he would help with the issue.Thank you Blake for solving my problem. You came through when no one else was there for me. Blake was very professional, kind, and patient with me. He actually walked me through the process so that I would have the knowledge to solve this problem if it occurred again.I will definitely be doing my phone shopping here:At&t Richfield, MNRespectfullyThurston

Tobbie & Madi were a great help will come again.

Blake was awesome. He set up our new phones and even stayed late until everything was done. Highly recommend this location.

Jeanne was very helpful. I had to go back multiple times and she made the visit enjoyable. Very friendly and funny.

My husband and I recently bought new phones and apple watches at the Richfield location. Anna helped us both times we were there and she was amazing. Very knowledgeable and fast! I would recommend going in to see Anna 10/10. Best experience with a phone company I’ve ever had, and AT&T is great to work with.

Blake was absolutely amazing! He problems solved our situation like a boss man! He really knows what he’s doing. When you here about AT&T go see Blake! What a beautiful soul! Ps: bring him canes!

Jeanne was amazing as she helped me through the process of getting my phone screen replaced after it cracked. She went well above and beyond what I expected or could hope for, and provided exceptional customer service.

Staff at this store were very knowledgeable and easy to work with. We appreciated that they gave us space to make a decision without pressuring or trying to sell us on specific things. We will definitely be returning to this store for any future needs!

Blake was awesome. Provide great customer service and very knowledgeable. He is a great addition to the Att business.

Anna was a miracle worker. She worked long and hard at setting up my phone. She is a GREAT asset to ATT👍😀

Anna was amazing! Fast and seamless. Im a tech dinosaur & she made the experience easy as pie! Truthfully not a big deal to upgrade...closer to 2020.

This store is amazing! The team knows how to take care of their customers and their store is always clean. They are always honest and caring! They go the extra mile for their customers. I love this store!

Earl was very personable and easygoing. He made finding what I need easy, and listened to my needs in helping me pick a phone suitable for my lifestyle. Initially I was reserved because of my credit score, but Earl reassured me that the credit score wasnt important its how you handling it moving forward. He got me in and out in a timely manner which I explained was very important to me. Overall I was very happy with my service and so in love with my phone !

Ana & Edwin had great customer service. Went in considering buying out my phone and getting a new one and they went through other options with me to save some money. Very pleased with their customer service!

The service here is very slow. The associate madi did not seem very knowledgeable and misquoted me. Stay away from this store.

Blake was very helpful today.I was Leary of going in today but am so glad I did.Thanks,

I was unhappy with my cable from Comcast, and I signed up with AT&T TV. Loved the service in store, and I love my TV! I’ll never go anywhere else! Thanks to the gals at the Richfield location...Jeanie, Alexa and Anna were great!

This store is amazing. I was trying to find an open store, and I am so glad that I found this one. I will never go back to MOA again. Thanks Jeannie and Alexa!

Just dropped in on my way from the airport in need of a new phone. Jake and Earl were incredibly helpful, and I was able to find exactly what I needed. They answered questions, looked up info, and made sure I was getting the best deal for my money. If I am in town I will absolutely come back for my next purchase!!

My phone wasn’t working, so I went back to where I bought it. That store wouldn’t help me, so I went to Richfield and they were great! Thank you Jeanne and Blake! Awesome people!!

The sales staff went above and beyond to make sure I had a good experience. Also very honest and up front about the product I was purchasing. I would highly recommended this location!

Got my phone phone sit up and Im loving it

I accidentally pressed 1 when I meant 5 on the first question. Everything was perfect!!!

Bri and Anna were phenomenal sales people who presented options for my at&t upgrade. Great sales and customer service experience.

Anna was great as a customer service rep! Excellent personality combined with much patience! Very helpful!

Anna made working with AT&T worth while!

Jeanne helped us get our new phone and she was a huge help and so nice to work with. Thank you!

This place is great. William goes above and beyond. Breath of Fresh Air to get such great service from a cellular phone company. Thanks for all you do.

Our family had a fun & great experience with the entire staff at the Richfield AT&T store! We brought in two old iPhones and they walked us through all kinds of pricing options and helped us find the best promotions/deals on two new iPhones. They helped us set up the new iPhones which wasn’t easy because who remembers any of their iTunes/iCloud passwords. Thank you, Alexa & Brady!

Anna was great as a customer service representative great personality helpful.

Alexa and Ana have excellent customer service. Both need a promotion for attitude and making every customer happy and appreciated!

Anna messed up our upgrade process, she didnt give us receipts of anything! Briana needs to be trained in how to treat costumers after my problem was solve with her help and a Hispanic guy the only thing she messed up with was when she came out of the storage or office and I was the only costumer she dont even say hi, she went directly with the Hispanic guy and talking to him like ignoring I was there. After all they took the old phone I upgraded (because I didnt receive a returning label and box for the last 7 labor days) and I say thanks to him and he answered back, he was very helpful and polite very high work ethic, but when I say thanks to her she dont even answer back. Come on Briana if you hate your costumers or your job find something that makes you happy and Dont act like costumers are going to ask you things for free. By the way is a franchise so I really recommend you to go to the southdale mall att or MOA att or definitely make your upgrades or trades directly with att calling them. Si eres hispano comunicate con uno que hable español porque la Briana esa ni siquiera hola te diráa,parece como si le fueras a pedir las cosas gratis.

Went into this neighborhood store tonight. I was in a panic, could not unlock my phone. Annie immediately knew the problem & also the solution. Very knowledgeable, friendly and fast. Thank you@

These people were so nice ❤️❤️❤️❤️ Seriously, as an elderly technophobe that counts for a lot!!!

Great store and people. Thanks for the help!

The store associates at this location are fabulous!! Very friendly, attentive and extremely helpful...highly recommended!

ERICK AND JAMERO GREAT CUSTOMER SERVICE. FRIENDLY AND NICE AND WILL COME BACK AGAIN REALLY ENJOYED MY TIME.

Alexa, Jamero, and Brie are the best!!! I drive out of my way to come to this store. Great service and great staff!!!

We went in to get help fixing a problem with our phone connecting to the network. Manager fixed it in 10 minutes, and was very very helpful and courteous. Will certainly come back again.

Employees either dont understand ATT offers and eligibility, OR they intentionally lie to customers to get them to sign contracts. Incredibly dissappointed in their thousand dollar mistake. Stay away!

Nathaniel was great

Knowledgeable and efficient service! Staff made sure we were aware of special promotions and pricing.

Stopped by on a weekday and immediately received knowledgeable assistance. Employees were helpful and relatable.

Great experience. Brie was patient and informative.

Anna was great with tech help!

Three simple letter create such a vast and, at times, perplexing meaning. A, T, and T. Luckily, the kind folks at the super awesome AT&T Authorized Retailer plan to cure your perplexedness with a harsh antidote of potent explanations of all things phone related.Enter: AT&TAnything else that could potentially be said about AT&T and the superior customer service offered at AT&T would be a moot point in light of the recent developments about AT&T: starting on January Right Now, 2018, AT&T is officially right now offering you awesome deals and superb customer service only available at AT&T. I love this store.I didnt have to wait long, and the kind gentleman that helped me do a phone upgrade was super nice and answered all my questions.I got a Samsung Galaxy S8. It came with a free Samsung Gear S2 smartwatch for free. I had to ask the guy to get this deal. I do see if he would have offered the deal to me if i hadnt asked 🤔🤔🤔🤔🤔🤔🤔🤔🤔Overall I had a good experience

The store took great care of me.

Worst store I’ve ever been in. AVOID AT ALL COST. They will lie to you and misquote you and never show you the bill. It’s a FRANCHISE they do whatever they can to make a sale and leave everything hidden. They never explained NOTHING. I’d rather deal with MOA then this ! HORRIBLE SERVICE EVER !

Bri kinda cool 😎

Seem to not be able to answer any questions.

Good phone 👍

Went to find a phone but they didnt have what I needed

Havent been here

Having problems keeping employees

Soso service