Bought a certified used Q50 from them and less than 9 months after buying the vehicle the car starts acting up with the main sensor and wouldn’t drive. Take the vehicle in and I’m told that a main part of the sensor system needs to be replaced and it’s going to cost over $2,000 that the warranty doesn’t cover. Wait. What? The warranty doesn’t cover, why the hell not? Fast forward 3 days later I pick up the vehicle and guess what, it’s still doing the same thing!!!! Oh, let us check it, you didn’t do that before you told me that the vehicle was ready?? They check it and a rock has hit a sensor on the front of the car.....oh so that had nothing to do with the original problem? I have some serious doubts about that. Oh and to top it off the sensor isn’t covered either, that’ll be another $100 or more. I fought with them hand and fist to no avail. I would say don’t buy a vehicle from here but guess what they aren’t even in business anymore. I wonder why!!!

I had to get a recall done and then a little maintenance as well. Everyone was very friendly and the waiting area is comfortable, we appointed and had a nice selection of complimentary beverages. On top of that you get your car washed with any service so I drove off looking great!

Was on a road trip from Canada and needed an oil change. They caught a different problem with our rear brakes and did a thorough inspection. Was also given a loaner while they completed the repair. Thanks for the travel tip John! It was fantastic -wife and I loved the place :)

My wife and I just purchased a QX50 from Tony and we couldnt be happier. They made us a fantastic deal and bent over backwards to make it happen quickly. This is the fourth vehicle that my family has purchased from them and every time the experience has exceeded our expectations!Their service department too has always been top notch. I wouldnt hesitate to recommend them to anyone.

Great car buying experience. The service after the sale has been great as well.

Friendly & knowledgeable sales staff that provide exceptional customer service.

To the BEST Car Dealership Ever! Thank you for such a wonderful buying experience. We think this has been the best experience in all of our years buying cars! Thank you all for your wonderful Customer Service! Sincerely Tom & Barbara Duffy

We own a 2004 Infinity G35 Sedan and a local shop informed us that this car takes Special Antifreeze. I needed more information so I called the parts department and spoke to Kenny. He was patient and informative and confirmed that the manufacturer recommends Special Blue AntifreezeThanks Kenny for all of your help and professionalism so we can make a good decision to keep our car on the road.By the way, it has 161,000 miles on it we performed regular oil changes and service on this vehicle and hope to get another 100,000 out of it.Thanks for the service.Steve McDaniel

Awesome sales staff. Buying process was easy with very little negotiating needed. Highly recommend Infiniti of Reno. The car is incredible also!!

What happened to the Infiniti dealership? Where is it now? No one answers the phone,

Dale and David made the process seamless in purchasing a QX60. I highly recommend this dealership and sales team.

I brought my 2011 G37xS into the Infiniti Reno location to have its 60,000 mile service done. The representatives there were very welcoming and helpful. I was given a loaner car for the day, which was a big help to me. The service was done almost exactly on the minute when they said it would be. I will be bringing my car back for all future service.

Great, responsive service department. Awesome 👍😁

Its one thing to preach great customer service after you buy the car, its another to experience it. Awesome Service department! Wonderful people!

What great, helpful sales people they have here. Its a beautiful place to shop for a new car

They give such excellent service here! Theyre always faster and more efficient than I have planned for

We have our Year old Nissan - Murano serviced at the INFINITY Dealership - The Best Service with No Excuses! Reno Nissan Dealership pretends they have no competition for service, Wrong! Pay for Infinity Service and then Buy Infinity - Thats our plan!THANKS INFINITY

We got a great deal on our QX60...SERIOUSLY GREAT DEAL!!

Infiniti of Reno made buying a car so easy, amazing staff and was no pressure for this first time car buyer!

My Infiniti was having problems coming out of Lake Tahoe, so I had the car towed to Reno - then flew back to Utah. They replaced both of the catalytic converters and then called me, telling me that the catalytic converters were the only problem; and the car was fixed and perfect. It took them a couple of weeks to complete the job, so I thought they had been thorough....but not at all. I picked the car up after they told me that they drove the heck out of it to ensure that the catalytic converters were the only issue. The front brakes were grinding loudly. They didnt notice that even though they drove it extensively? I drove it back to Utah and the catalytic converters went out immediately. My mechanic is telling me that they ripped me off and that the engine needs to be replaced. I am livid. They destroyed my car.

Best experience ive had shopping for a car very professional not pushy treated like a person not a sale

I always have a great experience at Infiniti of Reno. They have many selections and they are very friendly. They always help me get the right vehicle for my needs. I highly recommend Infiniti of Reno.

Rude rude rude. Between sales lady Michelle and manager David Bell they lost our business. We were not treated with respect or dignity. Both were obviously annoyed to do their job let alone know their inventory. Completely outraged on how poorly we were treated and lied to on the car in question was in fact in a accident. My husband directly asked why the front was not flush and after pulling out own car fax the car had damage to front end. Terrible customer service. Please dont call again Michelle and insult me more over the phone!!! Your time should be up selling cars.

The sales staff are always courteous and professional.

If you are looking for a great car and the best sales experience of your life go to Infinity and ask for Senior Sales professional, Simon Ruvalcaba. Ask him about his boxing career and tell him Estelle sent you.

After purchasing a vehicle from JJ at Infiniti of Reno I have redefined what it means to buy a vehicle. It brought back the joy of driving away from the lot with something that I absolutely love. I feel that a vehicle should be spirit lifting to drive and thanks to JJ I truly felt just that! His knowledge and expertise and professional attitude speaks volumes about the experience. I will never buy a vehicle from any other salesman ever again. I went in expecting the same kind of pushy attitude but I can gladly say this time it was different. If you are looking for a sales consultant that is professional, knowledgeable, and able to do the work himself to get you a great deal look no farther then JJ at Infiniti of Reno! Thank you!!

Very nice, even washed my car, thanks infinity.

Awesome cars and easiest place to buy a car!

Professional and friendly enjoyed the visit.

Trash..