Quick and professional. Easy to get to. Pricing was good for maintenance services. Loved that they dropped me off at the nearby mall and picked me up when my car was ready. Only wish they were able to wash my car but due to COVID-19... oh well...hopefully next time.

So this dealership despite my numerous attempts to get off its emailing list asked me to put a review in. So here it goes. I dont live in Reno, never been there either but I would like to visit, I dont own a Volkswagen and I never had service at their dealership. They must of put a customers email in wrong and Ive been suffering their spam ever since. I do not recommend this dealership because they dont seem to have a basic idea of how email works or that when someone unsubscribes you should stop sending them stuff. I hope Lithia Volkswagen of Reno enjoyed the review you asked me to do!

Absolutely fantastic. The entire staff was pleasant, friendly and helpful. Id like to give a HUGE shout out to Carlos, the Service Advisor, who was informative, professional and an all-around great guy. ALSO, an equally huge Thank You, to Heather, in the Parts Department. I needed a trailer hitch adapter, and she helped me find the right one, and we had an awesome conversation about our mutual love of VWs. An amazingly pleasant experience, all around. Thank you all, VERY MUCH.

They listened to what I was after. No one tried to haggle me. I was not pressured into anything. The sales team I dealt with was very friendly and made the whole process easy.Was a very pleasant experience ☺

Took my Atlas in for service without an appointment on a Saturday. Thrilled they were able to get me in, and fast. The staff is so helpful, facility extremely clean, and plenty of safety measures in place to feel good about being there in a pandemic. Favorite dealership experience by far with fast and friendly service!

Wonderful experience! David Hernandez helped us with our purchase, was super patient as I went back and forth on what exactly I wanted and explained the features in detail. The entire team at Lithia was super helpful and friendly and all went above and beyond even tho we went able to get those other tires ;)

It was one of the best experience of buying a car. Our sales representative, Preston Davidson was very friendly and knowledgeable. He even came in on his day off, so he can be there when we picked up our car. I love those added personal touches that make you feel important and not just about a sale. All the other staff was very friendly too. Thank you.

Brittany was very nice and helpful!Matt whom re structured my finance to a much lower interest rate! I’am very content and grateful with my experience @ Lithia Volkswagen dealership!

Conistenly time efficient and done right.

Super clean environment. Very friendly staff that work well together to get you the best deals. I couldn’t be happier with my purchase 😊💜

HIGHLY RECOMMENDED!! So helpful! Brooks was amazing! Kept me informed with process. My credit wasn’t the best & they took great care of me & my husband. Other places have been very rude but VW Lithia of Reno treated us respectfully. Thanks guys! I love my new 2021 Jetta

Well we took our Jetta in for service and went home with a new VM Tiguan…. So I would say great service

Amazing! Staff was 10/10. Great price. Couldn’t be more happier with my experience and my purchase. Would recommend to anyone looking to buy

If you are in the market for a new car, start your search here and it will be over quickly and easily. This is my second car buying experience with them and they did NOT disappoint. Their team of highly informed and kind people is looking to truly help you find the car that fits your needs and budget. I worked with Preston and Jeff and they spent many hours showing me all my options and allowing me the time I needed to make this decision. I did not feel any pressure to buy and I drove away with the perfect solution for my driving needs and they certainly kept my budget in mind. The only reason I lost sleep that night was due to the excitement to go drive my new car the next day. My husband bought a car from them a couple months ago and had just as positive of an experience.

It’s always a pleasure dealing with the folks at Lithia VW.They are thorough and efficient and always pleasant to do business with. They guarantee their work and they get it done on time.I highly recommend buying and servicing your vehicles at Lithia!

Carlos helped me out when I needed an oil change. He was very polite and knew what I was going to ask before I could say it. Appreciate his energy and attitude.

The staff were very professional and they helped me find the car I wanted. They were great!Clinton Matthew Koble

Bryttani and Jeff were amazing! They listened to what I wanted in my car and never pressured me or tried to upsell me on anything that wasnt related to my car. They were patient with my questions and my toddler! The finance guy, whose name I cant remember to save my life (it started with an R) was equally as amazing. He was quick, friendly and got me out of there in time to pick up my kids at school... in my new ride! I will definitely recommend them to everyone I know and will be back to get my husband a new car too!

Bobby in the finance Department was the first person I met. He was able to get an amazing interest rate for me, which I did not expect. To boot, he was so friendly and I must say, hands down this was the perfect car buying experience that Ive had so far.I have this song that is very special to me, and when it comes on, I know its my sign! It reminds me of my Great Aunt Diana. Bobby walked into the office and said, youre approved! The song came on, scouts honor, 10 seconds before he walked in to tell me the good news! Then I called Geico to get insurance on my awesome Black Jetta and the name of the gal helping me was Diana! One hand to God. It was meant to be!I went to take my car in for the first oil change and the two gentleman helping me in the service department were so nice and helpful. I was pleasantly surprised when they told me my first two oil checks were free! I got to go Mothers Day shopping and get an extra special gift!Lithia Volkswagen took good care of me, I know they will do the same for you!!!

John S T Claire was the best salesman Ive ever worked withVery professionalAnd down-to-earthWill help you from beginning to end it was a greatExperience working with JohnThank you very much for putting up with me Matt was great good job.thank you my fifth car from this dealership always professional 😀👍😄 five stars John drove to my house to times now that absolutely above and beyond thank you my wife says thanks

The service was excellent and very friendly staff.

My partner and I found an SUV that we really liked on their website. I reached out and was able to get approved and get everything ready through cell/text with two employees, Guy and Nabil who were extremely helpful and communicative. When we got there in person, we instantly felt welcomed by them and it took us only 1 hour and 30 min to sign everything and drive off with the car (since we did everything through text prior to coming into the store). I definitely would recommend reaching out to them through text or call first if you live far or have a busy schedule in order to speed up the process before going in. Nabil and Matt (our finance manager) were also super friendly and helped us get the car at a reasonable price. Compared to my previous experiences at car dealerships, I felt very comfortable with these guys and didnt feel pushed or forced to make decisions. They were also open about the prices and charges and helped explained to me what-was-what down to the small details. My credit wasnt the best and my down-payment wasnt big but they worked with what I had and didnt go above my personal price/monthly payment range. I did not buy a Volkswagen car, and personally wouldnt, but they have plenty of other options you could choose from. Overall, I had an amazing experience here and would definitely recommend this place and their service!

Amazing costumer service. Everyone was welcoming and very understanding on what I was looking for. Our sales guy David was super helpful and made sure I was convinced on my purchase. I couldn’t have asked for a better sales men.

This was easily the best car buying experience we have ever had. Zero pressure to buy. Everyone from Preston our salesman to Matt our finance guy were amazing. Thank you Lithia VW we love our Atlas

Guy is a fantastic sales man and the manager Nabil is fantastic they really worked with my credit and my budget so happy with my new car!

Fast and Good service, Great people as well.

They provided the worst service I have ever experienced. It stated when my engine blew. It was covered under warranty so I took it to the dealership to get it serviced. Two months later and many rude phone calls later as I was asking for updates my car was fixed, I got my car back, only for the wiring harness to fall off. Fast forward about 11 months later I take my car for it’s scheduled oil change and a lube tech noticed that my rear main seal is was leaking. So I took it to the dealership to get it fixed. They charge 2000 dollars for the repair. I get my car back and the check engine light is on so I return it to them. Later that day they say they fixed it. I drove my car 6 miles from the dealership before my engine died. I take it back to the mechanics. They inform me that my engine had blown. Then to top it off they threaten me with storage fees so I had to pay to tow my car off they lot 4 days after I paid the 2 grand to fix my car. The warranty for there work expired while they were fixing it so now I’m screwed. Thanks Volkswagen for sucking at fixing your own cars. I wouldn’t trust the mechanics here to change oil on any of my cars, let alone a major repair. I thought almost 200 dollars an hour would get you better mechanical work done.

By far our best car buying experience! Nabill, Reuben, Bryttani, and Jeff make a great team. They were all so kind and patient, as well as smart and thorough!

It was all good. Comfortable waiting area, friendly service rep. Work got done inside of the time frame we were told.

This was the best car dealership I have ever worked with. Everyone was friendly and supportive. They listened to me when I said I could only afford so much a month and they made sure they did what they could to meet my needs. 100% would recommend. Everyone is super nice, I worked with John St. Clair to get my awesome new car!

Amy from the service department was amazing. They diagnosed the problem correctly and were able to fix it quickly. No surprises, no push to do additional (unneeded) repairs. Good work and honest dealership!

Excellent service and customer service. Thank you for fixing my Atlas.

The best car buying experience I’ve ever had. The sales manager Nabil and his co-workers Matt in finance and Jeff in sales was an awesome team. They explained everything really well and made the transaction really smooth. Each one did their part over expectations. I definitely would recommend Reno lithia Volkswagen to anyone.

The staff here does an excellent job. Amy, Carlos & Ritchie are the best!!

This was the best car buying experience that I have had. Guy Horton was awesome in getting me my car. He went above and beyond. Matt Ellison in financing was awesome. Took really good care of us. Will be buying from them again.

Big shoutout to Richie for going above and beyond and getting my car in the same day to warranty my sunglass holder. Richie was friendly and communicated with me throughout the whole visit at Lithia VW. Originally I was supposed to drop off my car and pick it up the next day due to my work schedule but when I arrived (30 minutes before they closed) he was able to get me in the same day and back on the road. I have had other parts replaced under warranty at Lithia VW and previous experiences weren’t the best to say the least.

David the young salesman was very warm hearted efficient and helpful to us with our purchase. We walked out getting exactly what we wanted with no bs or hassle.Thank you David, Rubin, Jeff and the rest of the team for making things go smoothly.Andi and James

Would highly recommend buying from here! John and Matt went above and beyond with their professional and friendly customer service. I am so pleased with how easy and seamless they made my car buying experience! We found the perfect car and any and all questions were answered and I left feeling relieved and happy with my purchase. I honestly cannot say enough good things about my experience here! Very happy customer!

Extremely great costumer service, this dealer is by far the best experience Ive ever had, amazing deals on new cars 👏

Recently bought a truck from this location. We saw this truck online and we went in knowing we wanted this truck, test drove it and everything went downhill from there. The salesmen and finance guy were all very nice and personal but when it came to finances i feel we were jipped. We traded a vehicle in and wanted to put 2,000 down thinking that would be plenty as a down payment. They came in and said this is your payment if you put 4,000 down along with the 3,000 for our trade in.. there was no could you put 4,000 down it was just assumed we could. We where promised 28 days to come up with the other 2,000 as long as we gave our bank account information. We sat down with the finance guy to sign paperwork, got all the paperwork signed and then were told we had to pay the 2,000 today. The manager approved us to make the 2,000 payment that following Monday due to our bank being closed. We left with an empty gas tank due to their policy of them only filling up vehicles that are bought new. Two weeks later I open our loan account and our opening balance is 10,000 more than what was originally promised for the vehicle. This is our 4th vehicle through a car dealership and by far the worst experience yet!

Was told by the finance guy Matt that we had 20 days to fund our loan through our credit union. Lithia went ahead and funded it themselves in 12 days. These are important financial transactions and they did this knowing full well that we had our funding in order. They of course get kickbacks from most of their own funding institutions so our best interests as customers are not that important apparently. Watch out! Also calling Better Business Bureau

We had a great experience while at your dealership Richie Masangcay was AMAZING great service advisor we even put a deposit on the all electric ID 4 vehicle that we r very excited for our salesman was John St Clair he was equally awesome. Thank you for a great experience

I found the exact car I was looking for, at the terms I wanted, the staff is amazing... enough said. Well ok I can expand, they were very professional and I did not feel pressured, I felt like they put in the effort to benefit me and my wife on the terms. They have a great selection in their inventory, again an amazing staff and we were in and out in about an hour and a half. I Highly Recommend Lithia Volkswagen!!!Thank You.

Timely and considerate service. What more can I request??

Been a loyal customer of Lithia VW for nearly ten years.Frankly, thats all that needs to be said. 🤷‍♀️

Got Nothing but great things to say about Lithia Reno, The sales Manager Nabil, and sales rep. Preston were very helpful and helped me get into a brand new car with all my concerns and worries put to ease. I highly recommend them if your shopping for a new vehicle and want to do so worry free, and not feel any pressure!

Service Advisor Carlos is always great. The other guy, not so much.VW always does repairs timely, especially the emergency repairs.

I rent out cars and when my 2019 Jetta dropped off in the afternoon I noticed the engine check was on and I had to take my car to service but I wasnt sure that they could get it ready on time since my next renter was supposed to pick it up after 2 hours but thanks to Richie because he helped me get it ready in 45 minutes and with his help I didnt lose my renter and get was also happy that his reservation with my car hadnt cancelled.Should also say that the staff especially John was so helpful on getting me qualified for my 2019 Jetta although I had 6 other auto loans.Nice people are working at VW Lithia of Reno

When it comes to buying cars the experience is usually painful and long. John st. Claire and Nabil Shamon at lithos Volkswagen made sure that our experience was that of a five star review. We came to the dealership expecting a deal and boy did we get one, thanks to their hard work. We greatly appreciate what was done to get us the car and the deal we wanted. Fast friendly service without the pushy salesman and Spanish Inquisition questioning. Really made us feel like we were valued and appreciated as customers.

Best experience I ever had a dealership.

Very Good Customer Service.

This was the Best Car Purchasing experience i have ever had. The GM of the dealership, Nabil he was very understanding as to what i was interested in and focused on my best interest. Professional and extremely tech savy. I would not hesitate to purchase my next car from this dealership due to the above and beyond service this dealer provided.I have been a factory rep for years and have purchssed Lots of cars... this has been my best experiene and has restored my. Confidence in dealerships. THANKS Nabil,U ROCK...

Always great customer service. We worked with Guy Horton and he is by far the best salesman. Super friendly and always kind. He has sold us our last 4 cars there. I will not use anyone else or go anywhere else.

Just had my oil topped off

I went in on a Saturday. To get my car serviced, and a 30,000 mile check done. The service person there was amazing. Amy was amazing, she even helped me look at some cosmetic fix’s for my car. I had purchased it from another company. But my car will all ways be going to litha, from now on.

They where a awesome team! Jhon st Clair and Nibill the sales manager where great! They helped me and my wife get into a tiguan at a great price. They where also very professional, fast, and courteous. Then after that we meet with our finance person named Matt. He was also very informative on our deal plus offered everything that we needed for our vehicle but nothing that we did not. No pressure to buy anything that we did not want. After all said and done it was a fast and pleasant experience with the sales team here at Lithia volkswagen of reno! If you are in the market for a car this is the place to come for a great experience!

I never thought it was possible to have a good buying experience at a dealership. But hey...Lithia was good to Lidia!

Very Friendly. Great detail about the car, usual test drive, good prices. Bought this car to drive and bring back to California. Very knowledgable about buying out of state for Californians and how to register the car.

I would prefer to make an appointment but that’s not an option for an oil change. There was no offer to wash my vehicle and when I take our Toyota in, they do wash the outside for you and you can make an appointment for any type of service.

The staff were very welcoming, knowledgeable, and easy to work with!Guy was excellent to work with and went above and beyond what was necessary!

Service was great. Very friendly and didnt try to rush or trick you into a sale. Would recommend to other people.

Make sure that the cars you have proved higher than other dealers close by are actually in much better upkeep. The two I looked at were covered in dings and needed cosmetic help. Come on!

Came in for an oil change and routine inspections. Carlos assisted me and he was awesome! Came in on a Friday which is a pretty busy day for them and they had my vehicle for about two hours. They called me when it was ready and I went and paid and off I went! Service was great. Did what needed to be done and even asked beforehand if I wanted to add new windshield wipers. I didnt think I really needed them but got them anyways and Im glad I did because my old ones were not as great as I thought! I cant speak for the sales department since I havent purchased here but their parts/service department is awesome!

I am beyond happy with my purchase from bobbie your a rock star you worked your magic an got me a suv my children are more then happy. We will be back to you in two years for sure. Thank you so much bobbie. Your the man to see

Had a great experience getting a quick repair and some recalls done on my 2018 Tiguan. Super helpful staff, never felt like I was bothering them. Took care of my issue in a timely manner and kept me in the loop throughout!

Carlos at Lithia Volkswagen in Reno is amazing. He is very communicative and great at his job. I wish everyone in the world could be like him.

New place is really nice. Service department and waiting areas are great. Customer service is a little lacking still. Although all the service people are super nice, 3 of them walked right past me and not a word. Just acknowledge you see me and say hello be with you in a minute.

If you’re looking to buy a car, ask to speak with Efren! He’s extremely knowledgeable, cares about his work, and very nice. My friend and I enjoyed our experience because of him. Their finance manager Matt was also very pleasant to work with!

Make promises. Write up and print out contract then start making demands for more money for down etc. Mice waste of trees for all the paper you print then have to throw away.

Fantastic experience buying a 2020 Atlas Cross Sport! John St. Clair our salesman and Eric the finance manager were amazing to work with. No hassle, no hustle, just helpful! Thank you so much!

Very friendly and professional service.

Chance was an absolute joy to work with. They went out of their way to make it an amazing experience. If you are looking for a new car go see Chance tell them Mel sent you. You will not be sorry!

Amy is fantastic!

Great labor and part quotes for it being a dealership

They really took care of me. I have a young family and they did everything they could to get me ot the door with a truck. David the GM called me personally to arrange financing I could afford.

It took a little long to get my car fixed (over a month), and then it still wasnt fixed and I had to point that out. Then we had to wait for a part from Germany. The employees made up for it though, theyre friendly and want to be helpful.

Mr. Kazen helped my mother get into a new car. He went above and beyond for her. My mother doesnt have the best of credit scores but this gentleman made it happen. I could not be happier with his customer service, his down to earth honesty and his support. Chance kazen made my mothers dreams a reality. 10 out of 10 would recommend all future buyers see Mr. Kazen. He makes dreams into reality. My mother is no longer in a death trap. Thank you chance.

Didnt feel pressured into buying. I had a set monthly payment and I wasnt going to budge. They came through even when my capital one pre approval let me down they didnt. Got what I wanted without having to haggle and without pressure to buy things I didnt need. Would recommend them. I will be going back there for my next car!

We were greeted with friendly smiles from every staff member. John St. Clair was an absolute gem to work with. A true gentleman, very knowledgeable about the vehicle, fun and funny and made our transaction seamless.

Times are tough right now. This I understand. Was able to have vehicle delivered though. Soda stains on passenger side, chip in windshield, and just reset oil life counter without any oil change. Ran a viscosity check at my shop and was disappointed.other than those I love the truck. Repaired chip, detailed inside, and performed a proper oil change. Careful with these guys. Also the washer fluid is deluted with water. Regular washer fluid does not freeze. I sell gallon jugs at work for $1.50. Expect an email with zero concern in return when mentioning these things. Ill post photos of these when I get back to my personal phone. Better to go elsewhere.

They helped me into a reliable car it didn’t feel pressured my car dealer Preston was nice and courteous I would recommend him to anybody.

The two men helping me here were very friendly, honest, and professional. They even offered me a ride to the local coffee shop while I waited on my car. The work was explained to me in detail before I paid. Visit Kaffe Crepe across the street while you wait on your car!

Worst Dealership in Reno. I walked in on Sunday to look at a 2015 Chevy Trax LT AWD. I talked to Bryttani that morning and was told to wait to hear back from the bank, we were supposed to hear back by Tuesday but instead we heard back Wednesday. I have a car that was totalled and on a loan, I let them know of that. I also didnt have any additional money to put down for a car because I didnt have a car to use to go work with. I also told them that I dont have a cosigner while I was there. Did they listen? No they absolutely didnt. They asked for my Fiancés information then my mothers. Although my mothers info got me approved, they were asking for $4k down on a vehicle knowing full well that I didnt have that. I was also told by Bryttani to talk to the insurance company and the bank where the loan is and the bank was waiting for the insurance to send the money over to clear the loan while the insurance company said it would take 4-6 months to process it from now. We are on hard times and yet this dealership couldnt care less about people that are in need of a car and dont have the money to do so especially with an insurance company that wont let the loan fall off my record.

Took my car in for repairs service personnel called me with a different story every day. Then told me I couldnt come get my car . Pretty sure they were milking me for the cost of labor to keep working on my car and didnt even fix it.

Fast n excellent service!

Wonderful experience for a major purchase...no hard sell tactics that turn me away.every one. We dealt with were respectful and helpful.Special kuddos to our salesman Efrem. He made me want from the 1at moment to consider recommending him..Extremely helpful and well informed..mno feeling whatsoever of hard sell tactics....he should give seminars!!!Also the person who helped finish the financing was great. ...cant remember his name

I had a great experience buying a used vehicle from Lithia Volkswagen a few months back. I am not one to write many reviews but I felt it was deserved in this case. John St. Clair was the salesperson I dealt with. He was a pleasure to deal with and not pushy at all. They were very fair as far as negotiating a price with no hassle. I live in Carson City and when I told John I would be there to look at the truck again once I found a ride he offered and did come pick me up. I would not hesitate to buy another car through John and Lithia Volkswagen.

Chance is unbelievably knowledgeable and his customer service is unmatched. 10/10 recommend

Beware of good FAKES reviews. You know the reputation of a car salesman? Well, look no further this is it, and worse....I will spare you the details, but just know, I was lied to, smiled to ONLY BEFORE the purchase, my phone calls unanswered, lied again, and lied again. FYI, if you want to cancel your extended warranty ( which you should NEVER accept in the first place) it will take you 8 months to get a refund!

Every aspect of the deal was verry goo the salesman and everyone were verry professional THE ONLY PROBLEM WAS THE DOWN PAYMENT WAS DUE IN 25 DAYS BUT THEY DEPOSITED IT IN 2 DAY WHIS IS COSTING ME A LOT

They were awesome and quick!!!! Honest and very friendly.....

Ive been dealing w these gentleman for both of my vehicles and theyve always helped me and made to where it was no hassle for me. Awsome guys!!!! I recommend Lithia VW to anyone. They will make it to where you drive off w the vehicle u want at a reasonable price.

Had a great experience. Very professional. All the staff was great. I would recommend them no matter what vehicle your looking for.

Im going to try and keep this short and sweet. Randomly walked past VW to get to Toyota (Costco line was long and we wanted to stretch our legs and survey the deals from these weird economic times). We were greeted by Efren. Told Efren that we were in the market to replace my old barely alive car soon, but not sure about VW and with their recent history. Efren made the process so much more about us and letting him know where our line in the sand was on price, features, payments, and WARRANTY. We eventually worked out a deal that is much better than any of the other car makers we were looking at the time. We got 0% financing (which allowed us keep some extra $$$ in the bank now that we didnt have to worry about interest on the payments) and 120 days of delayed payments. And a car with a warranty that makes me sleep way better at night. And to make me feel even more sure of the deal, when we got the car home after a couple hours we noticed a ding, and instead of fighting us tooth and nail - having Efren as the middle man to handle the whole process made me instantly reassured that we made the right move. We got a new car, great service, and a relationship with Efren that might get weird when I name my first born after him. I want to thank the business as a whole, but Efren certainly was very much important in clinching this deal.

Loving my new Jetta Rline

I took my vehicle in for 1 problem, the dealer diagnosed it for ANYTHING & EVERYTHING! My vehicle is 10 yrs old & they came back with an estimate to replace anything & nearly everything! Lithias estimate was $10,000+ dollars! What I wanted an estimate for was in the list for $1,897+ !! (Not forgetting everything else they had estimated, when I asked about the items that WERE NOT broken or malfunctioning on the estimate for replacement, I was told that the mechanic felt it should be done because of the vehicle being 10 years old. Well, my feeling is that you do not rebuild the top end of the engine because of model year. You would have that done when its needed to be done. Especially when there are very low miles. Well, suffice to say that the dealer did not do the repairs. I had another shop located in town-Reno, for less than $900 including everything I asked/needed to have done. BTW-I had the other shops Service Advisor & Service Mgr look at the dealers estimate & they double checked everything & could even figure out how you recommend fixing something thats not even broken or malfunctioning! So I feel thats a dirty thing to do to customer. And I will never go to Lithia Volkswagen Service Dept. for anything, again! BEWARE when dealing with them! I wouldnt take my vehicle here again unless it was a warranty covered repair issue. Its a rip-off waiting to happen.

Carlos helped me, both on the phone and in person. Very helpful, personal, professional and friendly. I cant recommend them enough.

Great dealership experience! Chance listened and didnt push he took care of my requests and was as straightforward and friendly as they come!

Took vehicle in for an oil change. They always take great care of me. Service was excellent and went over some future recommended maintenance.Looking forward to going back soon.New showroom is alot nicer :)

Very friendly and not pushy!