My vehicle had a repair done for some rodent damage on wires. Had to leave over night because the technician wanted to make sure he did an outstanding repair.Picked up vehicle following morning. Toyota employee, tried to sell me on other “recommendations “ that were NOT needed for this repair.When I left there, had another mechanic, not from the Toyota service center, look at the work. The repair was done poorly. Plastic covering on wires that were just taped together was not reapplied. Very sloppy job!This is the second time that I feel I was taken advantage of by this service center.I do NOT recommend going here

Austin provided me and my family with excellent service when selecting and finally buying my car. He is the face of Dolan Auto group. He is the only sales agent I had to see from start to finish and was always there whenever I needed him. He worked tirelessly to see that my needs were met precisely. Thank you Austin for representing Dolan in such a way that people like me can return again for another car.

Considering that youre there with a car issue, this ENTIRE team ROCKS! From the 1st call after calling the tow truck they were calming and informative from the start. Communication is the key and that is ongoing. Trustworthy, fair and with a sense of humor. Thank you so much to everyone!!!

My experience with Josh at Dolan Toyota of Reno was great. Josh gave just enough attention without being pushy. He was attentive and anticipated my needs. My family is a big part of my life and accompanied me the day I bought my car. Josh seamlessly included them in the decision making process from beginning to end. That meant a lot to me and played a role in my decision to buy my car from Dolan that day.Josh worked hard to find the perfect car for us. After a test drive of a similar car on the lot, he notified us that a good match had come in on the truck that day. Then he drove us to another location so we could see the car in person. It was a perfect match! We bought the car that day.I want to thank Josh for his diligence and consideration. His approach made buying my new car easy.

Summer helped us to make our medical appointments on 2 occasions. The service on our Tundra included special ordering of tires which was accomplished before the sale ended. Thanks, Summer

This place makes you feel like you’re buying a car in Heaven!! ⭐️ I wasn’t liking how other dealerships were making me feel, but when I walked into this place and met Alec, I knew I was going to buy a car here, if they’d let me. It was wonderful!! Michael in finance is also wonderful and he is funny because he’s a real person. They are joyful and they make you want to be there. They make you feel like you’re a person 👏🏼🌈💝

I had a really great experience at Dolan Toyota. I reached out and made an appointment to test drive a used car. Austin greeted me immediately upon arrival. The car was out front ready to go. I was able to take the car out for as long as I needed. I then test drive two other cars before deciding. Austin was patient and very helpful. The buying process was easy. I would definitely go back here to purchase another car. It is so nice to deal with car salesmen and finance managers that work off salary.

I had a great experience at Toyota when I bought my car. Ive never ever had a great car buying experience before. The three Toyota employees I dealt with were amazing. Very attentive to my needs and they made it happen. Jesse Huggins went above and beyond to make my car buying experience a reality. Im so grateful, I love my new car!!! Thanks to everyone at Toyota,Sincerely,Micaela Kavner

Minor issue at the front end due to system issue with extended service package, but Matthew and the other rep took care of it right away. The wait was longer than I initially expected, but given the time of day it was good. The overall experience was great. Just moved to the area and the representatives were very friendly.

2019 Tacoma off road with 28k miles shakes violently on the freeway. Went through a set of tires at 20k. New set has 8k and are wearing quickly. Was told the tires were out of balance. Balanced tires and was told it drives “as designed”. Shaking is still occurring on freeways Had to call an assistant manager to get the truck back in because the service advisor disappeared even though he told me they’d reimburse the cost of balance if that didn’t fix the issue.Truck is back in the shop. After 24 hours they said they couldn’t replicate the problem. Must have spoken to 10 people about this over 8 months. No help at all and I’m out a brand new truck until it gets fixed.***Update 9/16/2021***Dolan requested I drove their mechanic to show them the problem. After 5 minutes of driving the mechanic said “wow! You need a kidney belt to ride in thing!” Hours later, they tell me it’s a “Light Characteristic of the vehicle and there’s nothing we will do for you.

Had Jeremy as my dealer who was laid back but still knowledgeable and got me the truck I was mostly looking for. Times have changed with buying vehicles these days and Jeremy did a good job explaining how things had changed since I last bought a truck. Love my new Tacoma.

We went in to get a new key FOB and get it programmed, pretty straight forward request. The service department brought to our attention a safety recall that needed to be done and offered to take care of it on the same trip. What we thought would take all days turned out to be just a few hours. Emily from the service department kept us updated and brought in a service manager to answer questions she was not able to answer. Very professional service and a well equipped customer waiting area.

Eduardo was a big help. He not only helped us find the right car, but he also showed different variety’s of vehicles. His service was fast and efficient. We will definitely come back to Eduardo for our next new car

Customer service was amazing and they were really trying to cater to our time table. The ease and convenience of our purchase was by far the best was have ever had, from at least 5 different car purchases. Chris (Manager), Jamel and Nathan were extremely professional. Would for sure purchase another vehicle from Dolan Toyota again.

Dealership service department did not meet my expectations as far as doing their do diligence in checking out my truck. I recently went in to check out why my 4x4 is not working. And this has been an ongoing issue but last time I was in when my truck was under warranty they told me nothing was wrong and just cleared the faults. I have now returned for the same issue and NOW they are telling me it needs to be repaired. Note.. warranty is now expired on my truck.. what a coincidence!!

I drove 4.5 hours to get here from California, after going back and forth with two sales people about finances and options and specifying what I needed monthly payments to be, and along what I needed to put down to get there. Im trading in a lease for a new lease, something I do every 2-3 years. I was told I would need x-amount to keep my payments the same. I arrive today, and that number has gone up $3,000.00 in order to keep my payments the same. I was also told I would recieve docusign information to fill out online, to better see the numbers........ which I never received. This is Not good customer service. I do not recommend this dealership. This is exactly what I was doing everything possible I could do to avoid. Unfortunately this is the last available of the car that I want to get, so I dont have much option. Its not so much that Im mad about having to pay more. Im really just mad that they did not give me a heads up that it would/could happen, so that I could properly prepare. Bad experience all around. I do not plan to return here. They are not truthful.UPDATE 11-3-21: Steve from finance called me last Saturday to tell me they were giving me back my $500 deposit, did to everything being so jumbled. I called my bank today, nothing. I called Steve. I am seeing Red. Apparently it was something about the Numbers, not the Service, that I was getting the $500 back.... and he found out later that same day, Saturday, that it was a mistake, and I would Not be refunded. He Never Called to update me of this information. So, now Im $500 more in debt, because I was Told that refund would be completed instantly. Thats the word that was used by him on Saturday. DO NOT BELIEVE ANYTHING THIS DEALERSHIP TELLS YOU. THEY HAVE NOT FOLLOWED THROUGH WITH ANYTHING THEY TOLD ME. THIS IS SUCH BAD BUSINESS!

Great work except the workers could not find the wheel log nuts which were in a see through plastic bag in the back of the van. On the positive side, the work was done quickly and properly.

Dolan Toyota was very professional and helpful. I got the car I wanted at the price that was right for me. The staff was helpful and courteous. I would recommend getting a Toyota from Dolan.

Came in for a new car after getting rear ended,dreading higher prices and fearing gouging as shown by some other dealers. Doug was efficient and helpful with us. Able to answer our questions and he got the measuring tape to see if the sheet of plywood would fit. Walked us boomers through the technology with our cell phones and was very patient with our questions. Love our new highlander!

First time here for oil change, smog and fix bumper. My service manager wasn’t in but Summer helped me with my needs. Summer was awesome: professional, courteous and prompt! I will be back again and recommend Toyota enthusiasts to give this place a try! Thanks, Summer!

I was interested in Trading in my 2019 Toyota Tundra for a 2021 Toyota Tacoma, but was worried I would have to negotiate and hassle for a fair trade in price and purchase price. This was not the case, Product Specialist Tyler Larsen at Dolan Toyota in Reno, NV was incredibly knowledgeable and helpful in finding a Tacoma that fit my needs. The Tacoma I ordered would be ready in a month due to supply demands. Tyler constantly provided me with updates on the status of the Tacoma, and when the vehicle was ready for pickup he personally met with me to ensure the process of trading in my Tundra went smooth and fair. I will recommend family, friends and anyone interested in vehicle to Tyler at Dolan Toyota! Thank you Tyler and Dolan family! Ernesto

It was a wonderful experience working with Eddie to find the right car for me. He made the whole process easy and really listened to what I was looking for in my car.The whole staff was also really friendly and helpful. Would give 10 stars if I could!

This last Friday (9/24/2021 @2pm), I brought my 2014 Tundra to Dolan Toytota for engine oil/filter change, front/rear differential oil change, and transfer case oil change and air filter change. ($592 total). I thought this was a good idea since I now have 94,000 miles on this truck. Got it home okay but quickly noticed was leaking oil like crazy! I then climbed down and looked under the engine and lots of engine oil everywhere. I then noticed that they didnt bother to attach the skid plate back to the undercarriage as it now missing 3 of the 5 screws that attach it. Removal of this plate is necssary to replace the engine oil filter but they just didnt bother to put the parts back. I would think that the technician noticed some extra parts lying on his toolbox after working on my truck....who knows? I am sure he has excuses what ever the case. This is the second time Ive had an issue with Dolan Service Dept as the last time they didnt bother to tighten the drain plug and leaked all over my new driveway. NEVER EVER again will Dolan Toyota do work on any of my vehicles. Thanks, Dolan...BTW, this is probably the only non-fake review posted here. More importantly, you have to wonder why you don’t see any “Owner” response like you see with the fake postings.weird huh?

I have been a customer of Toyota since 2004 and I must say that JOHN MOHUNDRO, was in my opinion, the most efficient and professional representative I have ever had help meat Toyota. John was friendly and took time to explain things to me about any concerns I had regarding my vehicle.He also made sure that everything was done according to my expectations which they were. I will ALWAYS use John in the future. Toyota is fortunate to have him as an employee.

Best experience buying anything I’ve had. I will always try and use Dolan before going anywhere else even though I live 2 hours away!! That’s how good they are. Thanks again!!

The service I asked for included, among other items, checking and offering to replace the windshield wipers if needed but that didnt happen because they are falling apart. I was also told they would wash my truck which also didnt happen. I dont care about washing the truck but I feel like if they say theyll do it, then it should happen. Im going to have to now do the wipers myself otherwise, as usual, the staff were friendly and the process timely which I appreciate..

LOVE Dolan Toyota! Have been a loyal customer of theirs for about five years now and have bought two different vehicles. Always have the best service and no bs! Best car buying experiences I have ever had!

Israel is the man! I went to trade in my 2016 4Runner and he was more than helpful. He assured me he was gonna get things done and he did. Thanks to him I got a 2020 Toyota Tacoma VOODOO BLUE!!! Awesome ride! Thanks again Israel and team!

Ive had good experiences with getting my car serviced at Dolan. The waiting room is well kept and the staff act professionally and talk me through the service options.I usually like to do most of my basic maintenance like brakes, filters, geasing and oil, but plan on keeping up with the 15k major services here even after its paid off.

Great experience working with Taylor Rusch. It all started with me thinking I had left my phone in the car. Not true, but everything, including that issue handled with professionalism. Glad I know who to go back to!

This is my second car at Dolan, last one was at Dolan Dodge. The shopping experience here is stress free and easy. Josh helped us and he was very knowledgeable and patient. I will be buying my next vehicle here also.

Service by Dolan Toyota was excellent. Had oil change and rear breaks serviced. Andrew in the service department who set me up was excellent. He was very professional and took care of my service needs. When all was said and done my Toyota looked brand new. They washed and put an awesome shine on it. My Toyota looks and runs excellent. Getting ready to sale my 2018 4Runner baby.

What a great experience! We bought our 2021 Toyota Tacoma at Dolan with the help of Brandon and Nate. At first my husband and I weren’t sure of what type of truck we were looking for and Brandon was so kind and patient throughout the whole process. I would definitely recommend Dolan Toyota. Great customer service and overall awesome staff.

I had a good experience with the service. There was a small technical issue; but, they reached back out with a detailed explanation and the issue has been corrected to my satisfaction. I appreciate the service, and will continue to be a customer.

Love the supportive staff at Dolan Toyota. Josh, Cesar, Lisa and Micheal P. were super nice and helpful. Thank you all and everyone else involved in our purchase. We are happy to do business with you.

Dolan Came through and helped us find the perfect car and they helped with financing!

Zack was awesome. Straight to the point and efficient. Told him what I needed, looked up what I’ve done in the pass. He got me out of there quick. Very friendly & professional.

I had sent an email inquiry about a specific car I was interested in. I soon received this reply back:Hi Zach,This 2021 Toyota RAV4 Hybrid is available at this moment.You can see this vehicle at our dealership.Would you like to schedule an appointment? Or, we can also have a quick call if you just reply with your phone number.Best Regards,Taryn JonesDolan ToyotaI called and said I was interested in coming to check out the vehicle and was told that in fact they did not have that vehicle and Taryn was their automated system. Completely dishonest way of doing business.

I highly recommend purchasing a car from Dolan Toyota. I was looking for a hybrid SUV when I came across the Toyota Venza. Philip showed me the Venza and went in depth about all the features it offered. He was was super knowledgeable and friendly! He made the entire process of reaching the right payment and figuring out insurance extremely simple.Nate took over and helped with the remaining paperwork to finalize my sale. He was also great. Again, very friendly and knowledgeable.Overall the process was simple, the employees were so helpful and fun to work with. I’m so happy with my new car and the service that was provided at Dolan.It was nice to buy a car from a dealership where the customer’s voice is heard and everyone is kind.

Taylor was very helpful. The car is running great. Little pricey but so far the work done is good.

This dealership is amazing. We bought a car from them and a strange noise was coming from the front end. A washer was misplaced on the struts, causing the noise. The best customer service you could ever ask for. We previously had a bad experience at Carson Toyota and was hesitant to try Dolan at first. So glad we did, I would recommend them to anyone. Jesse was awesome and kept us informed every step of the way.

Had my car serviced at the dealership and customer service and their willingness to go above and beyond to help out really impressed me--this was exemplified at all levels, from the cashier to the service agent. I had planned this as a one time thing since I recently bought a used Toyota elsewhere and wanted it checked thoroughly at the dealership, but I wouldnt hesitate to go back.

Logan was beyond amazing, making sure that I was well taken care off

Wyatt was very helpful and professional. He was very attentive to our needs and questions. Best Car salesman we have encountered.

Great experience. The service center was extremely busy. Everyone who worked there was friendly and helpful. They were a well oiled machine. Got my service completed within the time frame given. Very impressed.

This is a family owned dealership and they take a lot of pride in their service. They were able to get us in on short notice as we were traveling through. They were thorough, kind and timely on getting our vehicle in for service and out on the same day. I cannot say enough about the pride this dealership takes in providing quality customer service.

Have brought my vehicle here for everything. I have a Toyota sienna .. customer service is always SO awesome. Recently had my waterpump fixed .. they did an amazing job 👏 I highly recommend.

Was a great experience getting to shop at Dolan Toyota. Tony was friendly and offer to show us around the cars i had been looking at, to find the one that would fit me. When those didnt work out, he showed me another than seemed closer to what i wanted. They gave me a great tradein on my car even though it was over 150,000 miles. We went to other dealerships but came back because Tony was wonderful. I already have told people about the great experience i had while there. Thank you!

I dropped my car off for my scheduled appointment to get an oil change. After waiting two hours I went to inquire how much longer they would be and was informed it would take at least another hour. Obviously frustrated I asked for my car back and drove to Safe Lube. Seven minutes after arriving at Safe Lube I drove away having gotten my oil change, my windows washed, my tire pressure checked, and my radiator and wiper fluid levels checked. In short, the Reno Toyota service department is worthless.

The employees were efficient and welcoming! I felt like I was in good hands!! I stayed until my oil change was finished. The waiting room was full of people but there was always a place to be able to sit! I will definitely be coming back for my car’s next routine tune up!!

Eduardo “Eddie” was extremely helpful and informative. He made our purchasing experience super easy. He is the true meaning of excellence. If you need a new or used vehicle go see Eddie he’ll take care of you!

The drive manager, technician, and customer service coordinator were all very friendly, helpful and communicative. The issue with my Sienna’s auto doors was a tricky one and they took they time to completely walk me through the problem and solution. I left with a smile on my face.

So I buy a 2020 4Runner a couple of months ago from Dolan. Take it in for first oil change and ask them to mount the front license plate while being serviced. From Cal and need front plates. They say they need to order bracket and its going to cost like $100. Im like really? Over $50k for a truck and they wont throw on plates. Ugh. Stuck with 5 years of prepaid maintenance with them.

I scheduled service online. When we arrived the lady who was working the service desk had no idea what service I was scheduled for or what we were due for. I had to pull up my appointment confirmation.I received a text saying I could reply with any questions. I sent a message asking when my car would be ready, but there was no response, so I had to call. It was an hour after I was told my vehicle would be ready. When I called they said my car was almost done, but they were finishing up paperwork and I had to wait for someone to call me. When she did call, she couldnt tell me what was done or how much it would be, I had to wait for her to look it up. So what kind of paperwork was she doing? Customer service is lost here.The mechanical work was done well. They seem to know what theyre doing.

I really appreciate how knowledgeable my tech (Crystal Pace) is. She understands my FJ and its needs better than I do. I feel safer on and off road knowing shes running my pit crew. Thanks!

Very pleased with the service at Dolan Toyota. Quick, thorough, professional, with a full report of services rendered as well as suggestions for other preventative work. Friendly and knowledgeable staff. Anthony was especially helpful with the appropriate services we needed based on mileage. All at a very reasonable price!

I was very happy with this car dealership. They gave me a great price, quick and everything was smooth. I needed a truck and they came through without bumping the price through the roof. Polite and helpful

We came in to test drive a Rav4 last Tuesday and ended up bringing one home. Nicole was very welcoming and helpful throughout the process. She did really well in explaining the differences between the trims and packages that come with the vehicle. Gaylen was awesome as well. He did a good job in discussing the warranty and maintenance options that we have. Overall, it was a great experience for us.

There’s little I enjoy less than having to get my vehicle serviced but this one was more than painless! I enjoyed so many services at no cost to me, and I was even offered an Uber back to Dolan to pick up my truck. I thought that was the coolest thing I’ve ever had a dealer do for me. Jonathan was incredibly nice and helpful with all my questions and put my mind at ease about everything being taken care of in a honestly super timely manner. I work graveyard so it’s hard for me to do things like make a trip to the mechanic, but it was a breeze. I’ll definitely be back at 16k

Dolan Toyota has always been so amazing to work with, from purchasing to financial to service. John helped me on my most recent service and was wonderful. I ended up waiting in the dealership which I normally don’t do. They are taking all precautions necessary during this time, which was very reassuring.

I’ve just had my Camry serviced for the first time at Dolan’s. John was thorough explaining the process, timeline, and auto status report. Facility big enough and with plenty of seats to allow social distancing. Positive experience. I’ll be back when the next maintenance is due.

Toby, Steve and Drew were all very polite and accommodating and made my experience at Dolan stress-free. I felt that I didn’t get everything I wanted from the deal we made, but they certainly negotiated with me and in the end we struck what I felt was a fair deal on a Prius. Having a really great hybrid has been part of my retirement plan, so “thanks!” to all of you at Dolan for making that happen! I’m a happy gal!

Had a great experience at Dolan Toyota due to Amanda taking car of scheduling my Sequoia in for maintenance. She produced for me some excellent reports on what was accomplished, what is my next pressing maintenance issues to tackle, as well as ones the previous owner passed on. I now know exactly where my vehicle stands and am scheduling it for follow on maintenance to get it to 100% up to date and ready for the great outdoors. Thanks Amanda and the Dolan technicians for your attention to detail.

First time for me to be using Dolan Toyota dealer for anything but I was really impressed from start to finish everything I mean they just took care of everything swept me through I just had keys made and and the alarm reset and a clicker made so they were just just very impressive everybody involved there in that huge dealer very impressed with their professionalism and courtesy to a customer five stars

Zach was exceptional!! Very knowledgeable & professional. He provided detailed information about my car & keeping up w/repairs. I will return to Toyota for future maintenance.

They are the cream of the business. Ive been around and have never found a more honest, up-front, professional dealer. They treat us as part of the family and they hold their family in high esteem. Great dealer, staff and service. Elyse is Service is fantastic!

Great experience! They had me out of there in a timely manner. Everyone was very courteous and friendly.

Excellent experience buying truck. Alec was very helpful. Traded in my other. Everything worked out great.

Debra was so wonderful. She was helpful and kind. Highly recommend everyone asking for her. She made the experience at Lexus easy and pleasant.

It was a much nicer process than it was 17 years ago. I had to wait 2 months for my car but I was kept updated throughout the process by Cesar. The buying process was smooth and in the end, I love my car.

I worked with Nikolai and he did a thorough job of going over what I needed to have serviced on my car. I told him that I was in the middle of a 7000 mile western driving trip and that I wanted to make sure the car was in good shape for the completion of my journey. He listed what needed to be done and took extra caution to ensure that my trip odometer would not be reset. He even arrange for an Uber to take me to a local public swimming pool while my car was worked on. I give a five star rating to Nikolai and Dolan Toyota for their outstanding service. The car performed well for the rest of my journey and I made it safely home.

5 stars to the sales team - they did great addressing any questions that we had. Very helpful and professional.Although the service team is different story. The truck we purchased had tires from 2011 on them (which the truck was a 2011, so they were what came stock), had excessive tire wear on the left front tire from an alignment issue, and were cracking in the tread. When asked if they would replace them they said, “They passed our safety inspection, we can replace them at an additional cost”. When asked to see the safety inspection they stated that they could send it later on, which they did and it was after the vehicle was already purchased. No tire shop will service tires beyond 9 years old so I’m not sure how that passed their safety inspection along with the alignment wear and cracking in the tires. Also, the service manager was supposed to reach out to us regarding getting the alignment checked out but never did.

Always a great experience buying a car here. Beth Pollard is incredible. Their finance team is A+!!! Technology assistance team was super helpful.

Was greeted with enthusiasm and ushered into a very comfortable room and my car was ready sooner than stated. Personnel were all very attentive and polite. I also love the fact you get a free car wash so was very pleased.

The service associate was friendly, courteous, and professional. My objections would be that she recommended a tire alignment without an inspection of my tread wear. Also service recommended new tires. I checked the tread and found that the tread was well within acceptable limits.

Great experience for my first time at Dolan. They had my car ready at the time specified. My host was very courteous. So glad the only Toyota service in town makes customer service a high priority.

We were looking to buy another car and had settled on the Toyota Highlander. When we went in Alec helped us find the one that had the specs we wanted. He was great to work with and helped us make sure we got everything we wanted. Everyone there was friendly and easy to work with. Definitely the best experience Ive had at a dealership.

We had a wonderful experience purchasing our Rav4 hybrid from Dolan Toyota. Oscar, our sales person, was very informative and guided us through the myriad of options and features that we found extremely helpful. Kudos also to Alexia, who provided a 45 min. one on one training on the various in-cabin panels. Never had this service before but a great idea!!!

Everyone is super nice, they do a great job. The only problem I have is, it takes 2 hours to get an oil change. I could drive up to any jiffy lube and have it done in 20 minutes. Only reason I came here to get one is I had 2 free ones since buying my car.

Crystal was very friendly and helpful in the service department. Pleasant experience there. Ricky was a good salesman. Thank you also to Gaylen in finance. Thanks to all of you. I love my car.

I live in Carson City, but cannot get into service until October. I decided to go to Dolan Toyota because of availability. I am so glad I did. Erica was great and explained everything. I highly recommend her.

This was my first time buying a used truck from a dealership. Cesar in sales was very low pressure and easy to work with. I had a few concerns with the truck that he addressed before I took the vehicle home, but I got the impression there wasnt much he could do price-wise.Unfortunately the part where you say, I want this truck, get me out of here, is just as slow and painful as usual. The finance manager was pleasant but also asked me about the extended warranty no less than three times. I understand his motivations, but it was a bit much. I was also annoyed that he went on a credit-running spree with a bank I didnt approve of. Looking back, buying used even with excellent credit is a pain and I shouldve financed myself BEFORE walking in. (-1 star here)After owning the truck for three months, I came in for warranty repairs and routine service. I was admittedly annoyed when I received a post-inspection service email saying I needed new front brakes/rotors. As the truck was a certified pre-owned, Toyota promises that my truck received an inspection prior to sale and had marked the brakes green/good on a 3-rating scale. There was no way I ground the brakes down from good to shot in 3 months.My service writer, BJ, was extremely polite, understanding, and transparent. In the end I only paid for my original oil change and the brakes were taken care of without charge. BJ really saved the day for me and reduced the otherwise stressful experience. On my next service date, I will be asking for him directly.

Marvin, thank you. Good deal. Requested service performed quickly and for very reasonable cost. My opinion of Dolan Toyota went up.

Bought a Tacoma in February at Dolan. Worked with Anastasia and the process was great. Very informative and got back to me with all the info I needed and sometimes extra info. Truly outstanding.Recently went for first service. Bj in service is also outstanding, very efficient and helpful. Turnaround time was great too. They were busy from what I could tell and I wasn’t there for more than 45 minutes. Great work!

Excellent customer service. We reviewed recommended servicing, and prioritized what needed to be done. They fit me in for some unexpected and necessary repairs, which I appreciate. Thanks, Nikolai!

Jorden was super friendly, informative, and understanding! My car sounds great and he took care of everything well. Thank you!

#1) No car wash. #2) Power steering unit was covered with crud. #3) Not much improvement in the wheel balance around 65 miles per hour. #4) Everything was in hurry up hyper mode once pulling into the garage and interacting with the service manager. This visit cost $466.54. #5) The mechanic’s work reflected an indifference to me as a customer. I was very disheartened.

Best experience buying a truck I’ve ever had. Highly recommend.

We all know buying a vehicle can be stressful so we prepare the best we can. I searched and scrolled through their inventory at their website, filtering what I wanted in my vehicle prior to going to the lot.I found what I was very interested in and then called and made an appointment. Oscar Bravo, my knowledgeable salesman, called me and said he had the Jeep pulled upfront and to let him know when I was there so he could meet me.I arrived and sure enough, there she was in all her glory. I met Oscar we checked out the car, I took her for a test drive and made my decision. The anxiety starts and the next thing you know…Oscar made me cry happy tears within minutes. The whole experience was smooth and I highly recommend you go see Oscar at Dolan!

Great Experience, had the right car at a great price! Way less than other dealerships. In amd out in less than 95 minutes. Go see them and get a new or used vehicle. I bought a 2017 VW Golf GTI Sport. Low miles and low price!

Dolan Toyota has been so helpful for me since moving up yo Reno for college and buying a new car at the same time. Although I did not buy my Toyota Corolla from Dolan, they have done all the service on it and have been extremely helpful each time. Jorden was especially helpful this time. He made sure to answer all of my questions and discussed what I should expect for my future services (i.e. buying new tires and pricing for my next service). He went above and beyond with explaining everything to me (who knows nothing about cars), and everyone I have met at Dolan Toyota has always been amazing.

Jordan and the crew at Dolan run a tight ship. They get people in the door at the crack of 7 am, get your info quickly and youre on your way. An open warranty on my sienna was addressed in short order and done by mid day.

The folks at Dolan were great! We put a deposit on a car that wasn’t scheduled to be built for about 6 weeks. Dani (our salesperson) kept us informed on the status of the build and the car arrived as scheduled with all the equipment we expected.We were treated well by all (sales, finance, trade-in appraisal, concierge, and new vehicle delivery) and paid a reasonable price despite the high demand for our vehicle choice.All in all a very positive car buying experience.

Went in for a service and I had been very specific that I did not need my tires rotated because it had been done the past weekend, but they did it anyways. Now I have to go back to have them rotated again. Brought to their attention that my seat belt in the back of the truck was not working properly and they said it was out of manufacturer warranty. The truck only has 30k miles and I bought new and never had anything done outside of Toyota. Even though I showed them loyalty, they looked the other way when a safety concern on the vehicle was brought up to their attention. Will reconsider bringing truck back to their shop for future work.

I was continually lied to about when the work on my car would be completed. Took it in on a Monday car promised to be ready on TuesdayI actually went to get the car Tuesday, no one returned my calls asking if it was ready, silly me. Was told Tuesday while at the dealer that it now would be done Wednesday Wednesday I called and did get a call back that no it would be done Thursday same story on Thursday. Car was finally done on Friday I was so frustrated that I sent an email to the owner. Several days later his service manger started a half hearted attempt to reach me. He’d call, leave a voicemail but always be on the phone when I returned his calls. After a week we finally connected. He was clearly calling because his boss had told him to. No apology was offered nor real excuse give. The guy clearly needed customer relationship training. I’ve moved on but will not take my car to these guys for service nor will I consider buying a car from them.

Seems to me that this dealership is so busy that things get overlooked. There is a lack of communication between the service department and mechanics. There is not much if any supervision over the mechanics. The service employees doing the paperwork can only do so much. The actual mechanics need to step up.

The service was performed exactly as requested, and it was completed earlier than quoted. The shuttle service home and the Uber return were very convenient. Everyone I worked with was courteous and helpful. I was totally satisfied.

It was a good experience. Cameron kept us informed of the time line as we had several things done. We appreciate the great service.

They really made the process easy and fast. I was able to save quite a bit buying outside of California.

Leo, was very knowledgeable sales person who treated me with the out most respect. He was very patient with me and went out of his way to make sure I was happy with the vehicle I choose. He stayed with me until we drove off the lot. We went to Toyota Carson and I left super unhappy because the salesperson who helped was super rude and I didn’t think I was going to find anything. I showed up 30 min before the closed “just to look” but Leo hooked me with his great personality and awesome customer service!