Ask salesman to mix a sample of paint and turned out to be stain he mixed and was still charged for $11.07 for a sample. Will never go back to West Main Sherwin-Williams. I will share this with anyone looking for paint and guarantee this will cost them more then the $11.07

I came into the store ready to spend over $500 on vinyl siding paint. There were 3 employees working at the time. I told the first one I needed to buy vinyl siding paint. He said he didnt know anything about it, even though there was a brochure about it in the store. He referred me to an employee who was currently on the phone. Another employee finished up with another customer and then proceeded to ignore me even though I was standing right in front of him. So, I had 2 employees who were unwilling or unable to help me and one who was too busy to help me. I walked out of the store and took my current and future business elsewhere. You have a big problem when employees dont know products and dont care about customers. This has to be about the worst customer service I have ever experienced in Rapid City. Go elsewhere...you will thank me.

Outstanding customer service and friendly salespeople. Helped me get my shade perfect and recommended a nice finish.

Derek and Bryce are extremely helpful and knowledgeable!!!!! Wont purchase paint anywhere else!

Great service and happened to catch a sale. Bought a higher quality paint and it sprayed super good.

I had an awesome experience with AJ! I’m not an experienced painter and he was so helpful and kind. I don’t know why anyone would go anywhere else. Also, the paint AJ suggested is beautiful and awesome! I’m going back to get more paint tomorrow!

Excellent customer service! Dave was very knowledgeable, friendly and helpful. We really appreciate the extra time, information and assistance. Definitely recommend coming here.

Truly superior customer service! We have worked with Sherwin Williams on a number of projects and Jake has been very helpful with all of my questions. It is definitely the ‘go to’ place for paint, supplies & the advice needed to make the job get done right the first time.

I love the customer service at this store. The men who helped me were knowledgeable, helpful, and patient with all my questions. It’s close to impossible to have this kind of customer service at a big box store. And, the 40% off sale made the products I purchased really reasonable.

The salespeople were helpful and friendly in person and on the phone. They knew the best product for my application. I ordered on the phone after getting samples in person, and 4 gallons of paint were ready before I had time to get to the store.

I was looking for a new paint store so I asked around and read reviews and this store came highly recommended. My daughter and I went into the store looking for paint and supplies. We were in the store 10 to 15 minutes trying to find a color. I was super bummed as the whole time we were in there no one even acknowledged us. I saw one other customer in the store and he was being helped. Maybe there were busy behind the scenes but there was not even a simple hello!

WOW! I typically dont leave reviews but have to give Matt a shout out for helping us out with some hard to find older Sherwin-Williams paint called Desert Fawn. He took the time to search records and look up names and then was super friendly when my guy came into the store to pickup the paint. He suggested we being a sample with us so he could match it perfectly and he did just that! Thanks again Matt for the great and friendly service! Why arent more places this awesome!?

EXPEDIANT AND CURTEOUS CUSTOMER SERVICE. GREAT PAINT THAT APPLIED EASILY WITH NO DRIPS. LOVE THE PRODUCT, PEOPLE AND STORE.

Very good service. Found me deals.

Ordered online. Order was prepared almost immediately. Curbside pickup was seamless. Rep was super friendly.

Ive never written a review, but the customer service over the past few days was so good I thought I needed to share my appreciation. I was trying to match a paint color for a small chip in my wall and both employees I worked with took plenty of extra time to explain, step by step, how to resolve the issue to me (a completely novice painter). Granted, it was a slow morning with no other customers, but having an employee take 15-20 minutes with me was above and beyond and unsurprisingly both the color match and my first attempt at the job were perfect. Thanks!

Excellent every time

They were out of a deep base tint for samples so they sent me to Lowes. Haha

They are genuinely nice and helpful. I deal with many egos in a day... They are quite humble. Good prices on good paint. You guys have improved... Was not always this good

Very friendly employees. I dont know anything about painting, and they broke everything down for me 😊

We received friendly, courteous help from AJ. He assured us that he would work with us to get a perfect match for the color we needed. The color was spot on. He was knowledgeable about the products and very helpful in our decision on what paint to buy.

They are very helpful and knowledgeable. Great supply of everything needed

A product you can trust, and color match is perfectly done.

Favorite place for paint. My boss gets all his supplies from there. Always helpful and ready to lend a hand.

The store is open with an expanded schedule including Sundays making it convenient for the customer.

Very nice store but no one talked to be despite some employees being available and not busy.

Great place great service

Good paint higher prices but you get weed hat you pay for.

Great service over the years. I had a paint sprayer breakdown this summer and Cody walked me through it. Thanks so much!Richie Stahl......

Ashley was very helpful in helping with color combinations and choices! Thank you!

They are always helpful answer all your questions and give you the best prices I am very happy

The store was well organized. The people were knowledgeable and friendly. They were able to help me with a good color selection.

It would be very helpful if a store representative were available to make in home consulting services to guide us on color and product selections.

Courteous and helpful counter staff had everything I needed

If you cant get the color you want at Lowes, and want a higher quality paint than Menards, please come here! Their paint is reasonably priced when its on sale, and they got my color right the first time after Lowes tried 6 times. This is my new paint store!

I go there often and have always had great and timely service from knowledgeable people.

Thought Id share my experience shopping at the Sherwin-Williams, RC store. I went in and asked for help matching the piece of flooring in the photo. The board next to it in the photo is the can of stain they sent me home with. Went I went back and explained that it wasnt even close, infact it was black. I got no help resolving this issue. They said it was the board I used. I understand the wood can effect the color, however not enough to make it black, there should of been some resemblances of color. They would not do a color match saying it takes time and they would do it if I was a contractor. I have NEVER had such a lack of customer service from any other store. I went to Knechts and they physically stained some wood comparing shades, helping me find the closest possible shade. I was going to purchase paint for my new construction through Sherwin-Williams thinking I would get superior service and quality from a small store.. Glad I learned from a $20. quart of stain that they do not stand by their service. The girl assisting me had a haughty, disinterested attitude, so I asked another store employee for assistance. Still no one would help me find a match. She added some red to the color and sent me on my way. Even if they did not have the experience or resources to find a match, they could of been polite.

Staff are friendly and very helpful. They ask all the right questions related to your project and you get a product that does exactly what you want it to do.

Great service. And the paint matched!

Amazing and more than willing to add darker color if the paint I got was too light

Great, Matt was very helpful

Great staff with knowledge to help with any project!

They have a nice variety of painting supplys and staff was knowledgeable and helpful

Friendly, knowledgeable staff. Great product.

Having tried so many different paint brands, I can say this is the best. If I go to anything different I am always disappointed

Great paint store. Staff is friendly and helpful.

Great color selection. Good customer services.

Super paint, great customer service.

Colors are better. Helpful in choosing right paint, colors, tools.

Excellent customer service and product selection.

Great people. . great service

They are very customer service based.

Very knowledgeable staff and the highest quality paint

The paint is awesome, and the customer service is great.

They are still open with curbside pick-up. Just call first

Knowledgeable staff and huge selection

Good customer service. Plenty of help available.

Great paint store very friendly staff!

They were very knowledgable and helpful and kind

Customer service is very good

Very knowledgeable staff and the best paint

Great service and excellent quality paint

Sherwin Williams is The Best!

Best paint ever!

Knowledge of products, youth, enthusiasm and friendliness of staff

Helpful and friendly service.

Awesome Customer Service

They are so helpful!

Got what I needed!

Awesome staff.

Price

Yes