Would recommend!I really do enjoy this repair shop... perfect spot next to downtown Rapid City. I usually drop off the car and get some food while enjoying the quaint locale.Service is great and I trust it. Have done car inspections, oil changes, and tire care here and no complaints. Customer service is great as well, theyll answer the phone, and call you with scheduling (as needed).

The only reason they are getting a 1 star is because I cant do 0. Absolutely horrible service! We called for an oil change and the soonest they could get us in was 2 weeks out which ok whatever. When we show up for our appointment they made us wait for multiple hours! Like why did we even schedule an appointment if they werent going to honor it. DONT GO TO THIS PLACE!!!

Love the place and the person at the front desk was super nice

What great service. Our engine light came on late in the afternoon and we barely made it into Firestone before closing time. Peggy helped us out by getting a code scan done for us, all for free. We got the information we needed to resume our vacation without worry. Peggy and the mechanic were very friendly and helpful, we will certainly use Firestone again.

Roy was awesome. He got my car in and out in a little over 24 hours which included ordering a part, waiting for it, and a 5 hour job when it got there. Every other shop in town told me 10 days to 2 weeks.

They know what they are doing. They found a problem with my directional tires incorrectly installed by the place I usually had do my tire work, and from whom I had bought the directional tires. Firestone staff is professional but courteous and friendly, as well as being knowledgeable and competent.

Theres a reason the most recent customer award on the wall is seven years old. Last time I saw the way to avoid a long wait was to have someone actually work on your car (nobody touched mine for an hour). No communication. Cheaper than the main dealers and you get what you pay for, or less.

People there are so awesome. Very polite and hospitable. Their service is great

Fast service, good quality of customer service. In one hour that I was in, I over heard the front desk clerk interact with two other costumers, and it sounded good

We were driving across the country and my check engine light came on. My truck needed an oil change and a high capacity oil filter and they got me in quickly that morning so we could get back on the road. They really went above and beyond.

Took my car in for a brake inspection to confirm a faulty sensor. Dropped it off with ZERO CEL’s and when I picked it up I had 1 confirmed and 3 pending codes. Tech admitted to “touching” my brake master cylinder right next to an evap hose that was cracked and leaking. The problem is I took my car in previously for a full diagnostic and they missed this and the faulty sensor. They then tell me I can’t get it fixed til Tuesday. I use my car for work so that wasn’t gonna cut it. Then they claimed they never touched my evap or master cylinder when I confronted them about it. What was worse is as a result by car had extremely hard brakes which made it very hard to stop and slow my car. Sadly I had no choice but to put mine and my 4 year old’s life at risk to drive the car back home. Absolutely horrible. Not to mention one of the techs threatened to “hurt me” for swearing while talking to him. All in front of my child. Avoid this place like the plague. I’d give ZERO stars if I could.

Great employees and service. Fixed everything i asked for and found problems before they became major priblems. From outa state and was grateful for the fast service

Very impressed by how professional this shop is. Some of the best staff with strong work ethic they also strongly stand behind there work!

Excellent last minute service provided

I brought my Ford Escape for inspection regarding the brakes. It had taken about an hour. The inspection was detailed. Fluids were topped off, no brake issues might have been to the extreme cold weather that my brakes were noisy. However, due to Covid seating was limited and we had to sit on the cold ledge or floor temporarily.They should ensure enough seating is provided for their customers. It was uncomfortable.

Friendly and great service!

Placed order for tires on Saturday along with appointment for Tuesday at 930am spoke with a representative from the store on Saturday about the appointment drove 60 miles one way on Tuesday for appointment got there on time they took the rig in and called me about 30 minutes later to tell me they only had two tires and would not have the others till tomorrow. I told them you mean I spent 3 hours and 120 miles for nothing and would have to do it again tomorrow. They did give me 20.00 off which did not even cover my gas. Very very disappointing to say the least. No responsibility for not having the tires even though they set the appointment as well as the website saying they had the tires in stock. This is very poor customer serviceUpdate on 1-11 the rapid city store contacted me and made right on the lost mileage for having to make two trips to get tires. This still leaves the problem with the corporate website providing bad information on the tires being in stocks or not. This is not a problem with the local store but is at the national level

Was able to get in quick and taken care of quick enough for the small job I needed like till they handled it professionally with a good attitude.

Helpful for fixing a flat tire.

Good staff. Will work with ya. Price, eh. But what automotive repair isnt

Id give a zero if I could. Stood in line while he only helped people on the phone ignoring the people inside. When he did help me he told me to take my own tire off my trailer or they couldnt help. Went to the Bargain barn down the street. Had no problems. Do not go to Firestone.

Was a terrible experience. Recently had my tires rotated. They ruined the sensors on 2018 tundra. Told us the sensors would work when we drove vehicle. Terrible customer service with no desire to ensure our vehicle was fixed. Will never return and if in Rapid City I would encourage all customers to avoid this shop. .

I have my vehicle serviced here and Roy and Steve have always been straight with us. The store has a great group of employees. We have bought all our tires through Firestone and receive great service all the time. Unlike some of the responses, if I walk in or drop something off without an appointment I expect to wait until they have an opening. They really go out of their way to please all their customers.

These guys are great. Im always here for my alignment, tire stuff, and even more intermediate car stuff. Ive worked with them from imports to domestic cars. Roy, Peggy, and all the guys here have been great to me and followed through.

Made an appointment for 3:00 for an oil change. Dropped my car off half an hour early at 2.30. the lady at the counter asked if I wanted the fluid levels checked and I said yes. Waited for nearly two and half hours!! Finally at 4.50 they drive my car to the front and I paid for the oil change. I asked how my fluid levels looked and I was told they didnt check because they were running behind. The lady at the desk was polite and friendly otherwise it would be 1 star review.

Honest auto care. Friendly technicians.

Great service that was fast and friendly. They tried to save the tire before we had to settle on replacing. In that, I felt like they were really watching out for me and my wallet.Thank you, Firestone!

Got to the store early to be sure we were one of the first in line. Guy at the desk answered the phone multiple times before even acknowledging the line of people in the store. Then, after talking to him we explained we had a flat tire on our trailer and he said he wouldnt help us until our tire was off the trailer. I have a disabled husband and Im strong but not enough to get the tire completely off (I had it hacked up). They refused to help us so we went to the place down the road and they did it all for us with no questions asked. Horrible customer service!

Our rental vehicle got a flat and we were able to get back on the road in a jiffy. The staff were able to help us get the payment figured out two the our rental company.

So helpful with my flair tire, rotation and alignment!

Always excellent, friendly service.

Roy and the Firestone team are very friendly and professional. They do great work and help anyone that walks in. The customer service here is fantastic. Thank you!

They couldnt help us

Received absolutely no help when I had an issue while visiting the area from Texas. All I got were excuses. Find another place.

Very good

After going to two other Firestones on military installations and getting hosed continually (why did we use them still convenience and the Firestone card) we didnt have a lot of faith going to this shop. However, from the get go all folks that Ive dealt with have been great! They are friendly, knowledgeable, and efficient. They give two shakes about how well your vehicle is doing and dont try to take advantage of you (Im a woman). We have some good shops in town that I have had to use in a timing pinch but Id rather drive the 55 miles to go here!

Very nice people. They were straight up with me and got my car back on the road.

New young tech checked over what I asked and showed me everything was ok.didnt fix vehicle but was happy they looked at it since l was 1800Miles from home.eveybody else was to busy. Good job

So the first time I came here, I had excellent service. But when I came here last week I was quoted to have my services done within the hour, walked around for about an hour and 15 minutes came back and they hadnt even started it, rescheduled for this week and was told Id have to be rescheduled because I was a few minutes late.....I am not pleased as I am a delivery driver and its of the utmost importance that my vehicle be kept up on service.....unfortunately will be trying to locate a different place to go now.

Fast and courteous service. Very professional staff who care!

They often tell you that parts on your car need to be fixed when in fact they are fine. Although their lifetime alignment is nice, if you know to watch out so they don’t tell you that you need to fix something that is not broken.

I absolutely love the lifetime alignment service and have put it on more than a half a dozen vehicles! Great tires, too. However not the best place to get a flat repaired- they do a good job, but you might have to wait till the next day and it is expensive.

Most of the time I think Firestone has done a good job of just basic oil changes. Earlier this week I got an oil change and had them rotate my tires as well... immediately after picking up my truck I noticed that in order to drive straight down the road my steering wheel is tilted to the right... I called and spoke with someone and told them I never had an alignment issue prior to their service and the person I spoke with told me I needed an alignment... so my $70 oil change and tire rotation turned into me needing a $90 alignment... not really what I bargained for...I should mention that I understand accidents happen but if you screw someones car up while performing maintenance on it you should probably fix the problem instead of trying to charge them more to fix YOUR screw up...

My experience at the Firestone establishment in Rapid City, South Dakota, was exceptional. I was on a trip of three weeks and about to head back to Virginia when a slow leak developed in one tire when at Hill City. Steve, the manager, was most responsive to my issue; and Peggy, an employee, promptly called the warehouse to verify that a suitable tire for my vehicle was available. Steve picked up the tire in a most timely manner, and saw to it that my repair was completed expeditiously and that I was able to be on my way. The attention that I received was superb! The three-day trip home was made with the confidence of having received both an excellent product at a most reasonable price, as well as exemplary service.

Steve and Peggy are wonderful. I was able to get new tires and an alignment in a short amount of time. Their knowledge and advice is an asset and keeps me informed . Very satisfied and will recommend. Blizzak tires are the best, thanks again Steve!

Great Place! Great service!

Great service and well informed honest people, not worried about taking my car there for maintenance.

There is no place in Rapid City, SD that has better customer service!!!!! They are knowledgeable in EVERYTHING they do!!! They got us in, fixed out pick up, and we were back on the road, all before lunch, ON A SATURDAY!!!! No one else in town would even look at it to tell us what was wrong. This is the place to go if you want REAL service!!!!!!! They are the BEST!!!!!!!!!

I ALWAYS have a positive experience at this store. They have come to know me by name, take time to listen to my concerns, always keep me informed of what is going on, and are polite, professional and timely. I trust them to be honest about the work they do.

They are so helpful and always make it a great visit. I had an issue with another tire store and firestone helped me out for no charge just to make it right. They are awesome!

Awesome Customer Service and friendly

Great visit. Peggy is a rock star!Get your $20 oil change here!

Have a slow leak. Buy my tires from here so stopped in to get it checked.40 miles from home. They can’t help me, too busy. Not the first time this has happened. No longer patronizing this business.

Had a car towed there as it broke down while my wife was driving it. They charged over $600 for parts and labor and the car quit on my way home and had to be towed. Misdiagnoses of the problem all the way around as confirmed by two other shops. When I picked car up, the rear seat was not re-installed after checking the battery there. I have stopped on two separate occasions to discuss the situation, and I hear let me talk to my manager and I will call you back....crickets. Ignoring problems does not make them go away.

Excellent service every time and they are always straight forward with me about everything.

We brought in our 2005 Chevy Trailblazer with the check engine light on. They read the codes and replaced the bad sensors. The service was fantastic at a very reasonable cost. They also provide military discounts! I brought my truck back a few weeks later because it had another issue. They checked it out and instead of trying to sell me one of their batteries, they successfully negotiated with the parts store I bought the battery from to replace the battery that was in the truck (the battery was under warranty). They replaced the battery and put in a new terminal because the original was failing. The mechanics double checked the work they did earlier and everything was still working perfectly. I will definitely go back to Firestone for all of our vehicle repairs.

Firestone does great work have been bringing my cars here for years and will continue

My daughter is a college student in Rapid City, when you send your daughter out into the world, you can only hope shell encounter good, honest business people, sadly, that wasn’t the case at this Firestone store. She took her vehicle in for a minor brake light repair and when she picked it up, she was handed a $240 estimate for a window repair, heres the problem, the window wasnt broken when she dropped it off. And of course, no one at Firestone accepts any responsibility for the damage. What kind of business takes advantage of a 19 year old female?

Peggy was great, answered all of my questions and was willing to do whatever it took to ensure my needs were met and our vehicle is safe! The technicians were friendly and accommodating.

Great team. They work hard. They made sure I wasnt stranded. I greatly appreciate their dedication to superior service.

I have used Firestone in Rapid several times since I moved to the state. Every time I have gone there I get nothing but superior service. Done correctly always. I am a former mechanic and I know the tricks some mechanic shops do to get you to spend more. These guys are as honest as it gets!

Very nice guys working in the shop and they do good work. The receptionist has room for improvement but once you get past that initial phone call the mechanics take good care of you.

Our van broke down in Wyoming on a Friday afternoon (wheel bearing). It was Saturday afternoon by the time we got towed into Firestone. They stayed 2 hours after closing getting the van fixed up because they knew we wanted to get back on the road home. We were not the only customers picking up vehicles after hours. They couldve turned us away and said they were booked up, but they didnt. Great attitude. Friendly. Great communication regarding the repair.

“Your tire is not repairable.”If you run over a nail, skip this place and go elsewhere.

Great place and excellent service!

Peggy is very friendly and knowledgeable! We always get great service here.

Booked an appointment online only to show up and be told that they cant get me in because they didnt see that I had an appointment. Terrible service

Love the manager of tires sales, always friendly smiling faces at this store. Best place to get a vehicle checked & maintenanced when needed, a Must Recommend for all my friends auto needs

Helpful

Affordable and friendly staff. Chad was a great mechanic and Peggy was a lovely receptionist.

On our trip to South Dakota we blew a wiper blade. Stopped in for help 10 minutes prior to closing. They were very helpful and had me back on the road in 10 minutes with new blades.

I had a great experience here. Went off-roading with my little Mazda looking for a camp spot and came out with a terrible shake in the car. Took it to Firestone and they showed me what the problem was immediately and didnt try to pressure me into fixing anything else.

Repaired Ford escape quickly, but not cheaply

Great place! Friendly staff and they do awesome work too

Firestone has fantastic customer service as well as awesome car service.

Took sons car in to have the air conditioning recharged. Was told it would need a new condenser. Was told it would take 3 hours to do. Took almost two days for them to get it done. And the AC still doesnt work half the time. Wont be going to this place!

They were very helpful and courteous had my lightbulbs changed quickly

Very prompt service for a walk in customer. Thank you!

They do decent work, late hours and open on weekends!

On vacation and realized we should have changed the oil before we left. Stopped in and they were very friendly. Got the oil changed and on our way in no time. Thanks.

Really helped out my step dad that is a veteran. Good people there

Always a painless experience having these guys/gals get me in and out when expectes.

I’m thrilled with the work you guys did, even with a short staff, you got me outta there faster than promised! Thank you Steve and Peggy :). I’ll see you again for more work!!!

Had my tires rotated and took an all day drive in the Black Hills on the way back into town my car started making odd noise. Pulled over and found the lugs on both front tires were loose had to call AAA to fix it. Sure lucky nothing happened on the highway.

Repaired trailer tire quickly. Highly recommend

Super fast turnaround on a starter! Dropped Sunday afternoon, picked up Monday morning.

Very professional and knowledgeable tires and alignment business.

Friendly staff, quick and efficient performce, and all at a great price. What more could i ask for.

Staff is always kind here. Prompt service, and jobs are well done.

Friendly staff, fast, close to downtown to go walking other stores...

Had troubles with my truck since I bought it had a terrible wobble and the alignment just couldnt get right. After telling them everything that I had been threw they fixxed it perfectly! And told me everything that was wrong before. I have a lifetime alignment with them and plan to go back for other services as well! awesome customer service fair price and quick work! One night I couldnt pick my truck up that night so they pulled it inside the shop for me! thats the little extra stuff that makes a world of difference to me.

They couldnt help us with our issue. Had to go to Kia.

People are friendly and honest. Will take my car there in the future.

Always good and knowledgeable and work with their customers

Peggy assisted me, total sweetheart. She helped me pick out a set of tires that fit my budget and car. They also squeezed me in on what looked to be a very busy day. Needless to say Ill be returning for my next set of tires

Excellent staff and extremely knowledgeable mechanics.

Fair price for all the work that was done.

Great fast service!

Always fair, honest, & friendly.

Great work and awesome costomer service